20 Oceania Riviera Cruise Reviews for Luxury Cruises to Caribbean - Western

We love Oceania cruise line! The ship is small & has excellent rooms & decor. We took friends who had never gone on a cruise before and they could not believe the attention given to every detail. The art work, grand staircase with ... Read More
We love Oceania cruise line! The ship is small & has excellent rooms & decor. We took friends who had never gone on a cruise before and they could not believe the attention given to every detail. The art work, grand staircase with it chandler , the table ware etc. Our cabins were top notch. The bed was so comfortable that we were tempted to purchase one! Our stewards keep our linens, towels & room in impeccable shape. It was great to "go home" after a fun day ashore! The dining was gourmet in every restaurant . All four of the specialty restaurants were no extra charge. The food....oh my gosh..I felt like my husband had taken me out on a date to 5 star restaurants ever night! The service was amazing! I really got spoiled! And loved every minute of it! The service from the restaurants, to bars, to having our laundry done was truly exceptional. The staff was delightful ...and it was fun to get to know them! We only saw one show...which was good...but I am not a show person. I am sure many other passengers enjoyed them. Serice Service Service......all amazing I would definitely recommend Oceania & we will be travelling with them again! Read Less
Sail Date January 2018
We decided to try Oceania for the raved about food. Being in the food industry & foodies we thought we'd try them out. Two days before the cruise, I got a e-mail asking if we'd upgrade from an interior cabin to a balcony ... Read More
We decided to try Oceania for the raved about food. Being in the food industry & foodies we thought we'd try them out. Two days before the cruise, I got a e-mail asking if we'd upgrade from an interior cabin to a balcony cabin for $200pp. Of course I said yes. Getting on board was quick & easy as there's only about 1200 pax, as compared to 3000+ pax on larger ships. We still waited until 2:30 to get to our cabin. Seems they like to have your luggage outside your room waiting for you when you arrive. Upon entering, Richard was overly delighted it was a veranda cabin. I kept the upgrade a secret knowing he'd love the room. The room is close to 300 sq. ft.(incl. balcony) I was surprised to see a tub as well as a separate enclosed shower. The enclosed shower is quite small, but we like the duel shower heads. One a "rain" head the other a hand held shower head. The tub has a shower as well, but it's tough to use the shower as it's only partially enclosed, so water can easily get on the floor. The room had abundant storage. Some of the storage is in drawers inside cabinets. For those, like me who have a CPAP machine there's an outlet next to the bed, so extension cords aren't necessary. Food is the main attraction on Oceania. No disappointment here! The Grand Dining room(G/D)is an elegant venue with lots of Swarovski crystal. Meals here are very nice. Food quality is like the way Celebrity was about 5 years ago, before the cutbacks. As the price of an Oceania cruise is about $1500pp more than Celebrity/Princess the attention to detail & the food is much better. You have several specialty rest. on board all but one are included in the cost. These are: Polo Grill(steaks/seafood etc.)Toscana(Italian food, but really highend)Red Ginger(Asian, obviously)Jacques(Jacque Pepin's on board rest. highend French Cuisine)La Reserve is the extra cost venue. Dinners range from $60pp-195pp for the "Connoisseur's" dinner. Tea service is offered daily in the Horizon's Lounge. The Tea service with Tea cakes/Scones/Tea sandwiches was excellent, accompanied by an excellent string quartet. Entertainment takes a backstage to the food. It was what we expected a few good singers/dancers. A very talented small band. The Sax player was outstanding. There's also a String Quartet, which was excellent. We had a talented Ventriloquist, who was really quite funny. The Cruise director, Peter was top notch. Loved his wild outfits that highlighted the end of each show. He'd tell a joke or 2 some were really quite funny, some really bad(on purpose). There are really good education seminars & cooking demonstrations to be had. The only downside were some of the excursions. Some of these were really quite pricey compared to similar excursions on Cunard/Celebrity/Princess. One excursion on Grand Cayman was new to the cruiseline, so we were Guinea Pigs, so to speak. It was not as good as the brochure claimed. We got 25% refunded back to us. If you have an excursion that is not good(be honest here!)upon returning, bring it to the attention of the excursion desk. Do BE polite about it! In most cases they will offer a partial refund. If many pax complain about it, the refund might be the full amount(not too often) Our ports of call were Grand Cayman/Cozumel/Costa Maya/Roatas/Santo Tomas/Key West. The weather slowly clouded up as we headed from Costa Maya to Central America. Cloudy/showery weather was the rule from here until we got to Key West. We had a nice lunch at Louis' Backyard( a popular rest.)Key West, unfortunately is really been getting more trashy over the last 20 years. No longer a stop I really care to do. Of all the ports of call, I'd say Santo Tomas is the least developed & ready for cruiseship tourism. There's a few nice beaches & small resorts a few miles from the ship, but otherwise I'd shop at the local port shopping mall & then just get back on the ship. Roatan, Honduras has nice beaches but the weather precluded the enjoyment. There is a great golf/beach resort called Pristine Bay. Oceania should really offer excursions there. You can also go yourself as well. Overall a great ship/cruiseline Would definitely go on Oceania again. Read Less
Sail Date January 2018
We went on a seven night cruise aboard the Riviera stopping in Key West, Trujillo (Honduras), Belize City (Belize), and Cozumel (Mexico). This was our first cruise ever (as a child I had once done an Atlantic crossing, but this was back in ... Read More
We went on a seven night cruise aboard the Riviera stopping in Key West, Trujillo (Honduras), Belize City (Belize), and Cozumel (Mexico). This was our first cruise ever (as a child I had once done an Atlantic crossing, but this was back in the 1970s), and we kind of splurged, celebrating my wife's speedy recovery from intensive surgery. We had an Oceania Suite, with over 1,000 square feet. The Riviera, simply put, is of pure elegance. She is not gaudy or over the top, but a thoughtfully put together example of fine design. The dining venues are wonderful, the staff and service highly trained and very international. The food choices were, to the most part, far better than very good. It was kind of funny - some people preferred, for example, the Red Ginger restaurant (Asian) over Polo's (steak house), so we did not go to Polo's with high expectations, only to be pleasantly surprised by the high quality. The Riviera is a more expensive ship, and therefore the audience that can afford to travel on her generally tends to consist on older retirees, so expect to see very few younger people. This has an adverse effect on the entertainment choices - musical selections in the Riviera Lounge, the only stage on the ship, were of a bygone era. Though the performers were very good, the actual productions simply failed to move us. Shore excursions ranged from so-so to very good. Trujillo still needs a lot of development - the town has just recently started to accept cruises. The glass-bottomed boat in Key West was a pure blast. We went to see the ancient Maya ruins in Belize - this was a very well put together tour, with expert guides. Cozumel was a lot of fun - this is the Caribbean's second-highest earner in cruise ship revenues, at the heels of St. Maarten. Read Less
Sail Date March 2016
This was our 2nd ever cruise, the first being 3 nights for my wife to decide if it was for her. Oceania Riviera is an amazing ship from end to end. We had a Penthouse Suite on deck 10. The size was at least as good as many 5 star hotels ... Read More
This was our 2nd ever cruise, the first being 3 nights for my wife to decide if it was for her. Oceania Riviera is an amazing ship from end to end. We had a Penthouse Suite on deck 10. The size was at least as good as many 5 star hotels we have stayed in, add to that the large veranda with comfortable chairs we had 7 nights of luxury all to ourselves. We had a butler who was so helpful although even the housekeeping itself was excellent with easily 3 visits a day. We never ran out of towels, toiletries or any other supplies. The ports of call were ok. Trujillo needs much work to make it a worthwhile port, Belize City a bit better and Cozumel is really quite commercial. The winner was Key West which was very pretty, fairly quiet and a nice place to be. We arranged our own tours in Key West and Belize City. They were both very good and far cheaper than anything on the ship. The Mayan ruins are worth seeing but only worth seeing once in whichever country you fancy. Now the Choice of eating places was truly exceptional. Personally we had some dietary restrictions but each and every restaurant went that extra mile to ensure we had lots to eat and lots of very good food to eat. The variation and selection by restaurant was incredible and clearly the added weight when we returned home was the result! The exercise track on the top deck must become a daily routine if you are to survive this cruise line. Entertainment was ok, not really for us. Think we joined the youngest 20% of guests and the selection was not our choice, but after all that food and drink all we needed to do was walk it off and sleep! The members of staff we had interaction with all treated us excellently and appeared to be 100% customer focused at all times. On Board Internet (Wi-Fi) was not great. The logon interface was long winded and half our free time was used up with the log off routine. It really doesn't need to be that difficult. Only criticism would be the very high cost of drinks packages that really should be reviewed. Amazing Cruise, Amazing Company, now looking to book the next one.... Read Less
Sail Date March 2016
This was our first cruise on Oceania. Our first cruise in about seven years. Previously on Holland America and Celebrity multiple times. The Riviera and Oceania exceeded our expectations. We had read many reviews before our trip, some ... Read More
This was our first cruise on Oceania. Our first cruise in about seven years. Previously on Holland America and Celebrity multiple times. The Riviera and Oceania exceeded our expectations. We had read many reviews before our trip, some great, some good, some bad. So, I really wasn't sure what to expect especially after hearing all the scuttle about the noro virus. Embarking and disembarking the ship was seemless and best we have ever experienced on any ship. Ship was immaculate and staff constantly cleaning. After three or four days at sea there must have been a concern about noro because the staff seemed to be wiping everything down all the time. This subsided slightly after a few days. Heard no concern from staff or guests about noro. Glad they were being diligent. Food was outstanding. For breakfast and lunch we preferred to dine in the Grand Dining room when possible. Since we had early excursions some days we ate breakfast in Terrace café or in our room. Terrace for breakfast was nice especially dining outside when in port or arriving in port. Only complaint about Terrace is at times it gets a little hectic with people scurrying around getting their food. Breakfast assortment in Terrace was outstanding. If we got back on the ship in time for lunch we enjoyed the service and elegance of the Grand Dining room. Had lunch at waves twice and it was a struggle finding a table usually because we were getting there when everyone else was returning from excursions. Specialty Dining: We enjoyed six evenings in the specialty locations. While we reside in North Carolina, we have an apartment in Manhattan. I would rate the experience at most of the restaurants equal to or better than many of the finer restaurants in NY. Red Ginger was our favorite and we dined there twice. Service was incredible, Sea Bass was best we have ever had. Jacques was our second favorite but very close to Red Ginger. In NY there is a top tier of French places, maybe about 5 restaurants, and I would put Jacques just below those. Escargot was wonderful, loved the French Onion soup. Their lobster was magnificent. Enjoyed Toscona but not quite the level of Jacques or Red Ginger. Had a wonderful veal chop. Had a side of pasta that was excellent and sauce was perfect. Polo was our least favorite. Felt the server was below the level of the other locations. Ordered the big 32oz steak and was way too big, my fault. Steak to me tasted like run of the mill supermarket variety. My wife had a lobster that was not exceptional, just ok. Ate dinner one evening at the Terrace Café Grand Buffet. While the assortment was good, we just didn't care for the buffet style and getting up for our food. Sushi/sashimi was ok but not exceptional. Lobster tails were tiny and really not worth the effort or taste. Baristas café for coffee was always nice. Staff was great and always quick. This was a very pleasant feature to have. In general Riviera exceeded our food expectations with quality, service and presentation. All first class. We even had servers from dinner greeting us days later in different areas (staff all work in multiple dining venues throughout the day)by our last name. Lots of space on the ship and really never had an issue finding a lounger by the pool or wherever we wanted to sit. Cruise line is for adults primarily. On our cruise there were maybe a handful of toddler/infants and never really saw any school age children. When dining in the Grand Dining room for dinner we sat at tables for eight and once a table for four. We enjoyed meeting people from other areas and made the experience even better. We are outgoing so had no problems chatting with others. Read Less
Sail Date March 2016
We have been on 23 cruises and a variety of cruise lines including, Seabourn, Silver Seas, Crystal and Celebrity and Cunard, so we feel qualified to compare and comment. This was our second Oceania cruise, the first being on Regatta from ... Read More
We have been on 23 cruises and a variety of cruise lines including, Seabourn, Silver Seas, Crystal and Celebrity and Cunard, so we feel qualified to compare and comment. This was our second Oceania cruise, the first being on Regatta from Montreal to Miami in October 2015. The two reasons my wife and I took this cruise was (a) to see the Mayan ruins and learn something of their culture, and (b) to get some winter sun. We were satisfied with what we saw and learnt (despite the unreasonable cost of the tours), but disappointed by the unseasonably bad weather, which of course had nothing to do with the ship. The ship itself is beautiful, very elegant and tastefully finished. We found it significantly superior to Regatta which is older and smaller. In our opinion the size of the ship (1200passengers) is just right. The staterooms are adequate and the bathrooms larger than many other ships (including Regatta). Dining is of a very high standard in all of the restaurants, although wines, cocktails and spirits are overpriced. The quality of food is comparable with more expansive lines such as Seabourn, Silver Seas and Crystal, and we thought better than Regatta. Our only problem was seating. We were never able to be accommodated on a table for two, which is our preference, without being told to wait for up to twenty minutes. Being European we tend to eat later than Americans and at 8.00pm to 8.15pm we were told that the tables for two were all occupied. This was not true, as I availed myself of inspecting the dining room myself and found at least five or six empty tables for two. When I challenged the "greeter" I was told that others were waiting and that it would take time to set the tables up. This was nonsense as some of those tables were never occupied. As a result we walked in and sat at an empty table (unchallenged). What we saw of the entertainment was good, although because we eat later than many of the passengers we usually finished dinner closer to ten o'clock, halfway through the shows. On the final few days of the cruise the ship was plagued with norovius with at least 25 persons affected. We were fortunate and escaped it, although I understand that on the subsequent cruise at least 80 passengers were affected. I think the cruise line should have taken better precautions before sailing again! Despite the weather and the norovius, this was an excellent cruise experience and would consider Oceania for the future. Read Less
Sail Date February 2016
We booked the Concierge Level upgrade for the Mayan Mistique cruise. First the pluses: - Lovely ship, elegant, well appointed mid-sized, never felt crowded, spacious verandah cabin and bathroom, lots of little 'extras' in ... Read More
We booked the Concierge Level upgrade for the Mayan Mistique cruise. First the pluses: - Lovely ship, elegant, well appointed mid-sized, never felt crowded, spacious verandah cabin and bathroom, lots of little 'extras' in the cabin - Very courteous if not genuinely friendly crew. - Amazing dining experiences in all specialty restaurants (Polo Grill, Jacques, Red Ginger, Toscana), and Grand Dining, as well as 'Terrace' (Buffet). Food and service 5-star. - Production shows were very well done and most entertaining. Performers were extremely talented. Especially enjoyed the 'World Beat' show. Minuses: - Adjacent cabin occupants were foreign teenage kids who managed to cause enough ruckus ranging from loud bangs and slamming furniture which would shake the wall with our headboard attached. We complained a number of times, but for the most part the problem persisted throughout the entire 10-day cruise. They and the parents denied any responsibility. Their group occupied at least several cabins. The Concierge felt that they were 'sincere' in their denials. - Pool deck restaurant and bar had very noisy slamming doors. Food mediocre. Smoking section outside permeated the adjacent interior corridor. - Internet took 15 minutes to download email... So our free 300 minutes between us didn't take long to get used up. - After flying all night from the west coast (free airfare)... The lounge areas both at Miami airport and at the port were hardly comfortable... Even at our upgraded 'Concuerge' level status, there was little notable difference in amenities and not much prioritizing of advance boarding status, from what we could tell. Could not access our cabin until after 1 PM. - Cruise ports offered mostly cookie cutter canned experiences of duty free (Diamonds International & Tanzanite) - which were hawked on-board prior to disembarkation. Most Excursions offered were rigorous physical activities, many involving hours of bus transport - not a lot of cultural offerings near port. Great opportunities if one does scuba, zip lining, trekking or at least some snorkeling. Safe to say that we would not likely repeat this itinerary... Or at least would think twice before even repeating a cruise on this line. Read Less
Sail Date January 2016
Service was below average on this cruise! Cabin was comfortable.Fitness are good. Gambling was closed for the first few days. Tours were miles from ship which would have been ok if they were planned properly. Crew seemed confused most ... Read More
Service was below average on this cruise! Cabin was comfortable.Fitness are good. Gambling was closed for the first few days. Tours were miles from ship which would have been ok if they were planned properly. Crew seemed confused most of the time. One saving part were the lectures which were very good. Entertainment was poor. Food excellent but even to get that cup of coffee took too much time !!! ouch. We have traveled with Oceania many times and this cruise was a huge disappointment. Very unsure whether to sail with them again. Read Less
Sail Date December 2015
We had made 9 previous cruises with Holland America and overall had been very satisfied. However on our most recent cruises, we felt that the quality of of our meals had diminished and maybe it was time for a change. After some research we ... Read More
We had made 9 previous cruises with Holland America and overall had been very satisfied. However on our most recent cruises, we felt that the quality of of our meals had diminished and maybe it was time for a change. After some research we became impressed with the Oceanic line which fancied itself as a "luxury cruise", specializing in delightful cuisine. This self praise was seconded by the Oceanic agent I spoke to who said "if I wanted good food then this was the cruise line I was looking for." We decided to give it a shot and chose the "Mayan Mystic" cruise: 10 days, Miami to Miami stopping at Mexican(Yucatan), Central American, Grand Cayman and Key West ports. well overall, we made a poor choice. To begin with the food served in the main dining room was only average and never more than lukewarm. The service for breakfast and lunch was so slow that after 2 visits we took these meals in the buffet areas where service was far superior. One breakfast I had in the main dining room is worth describing: lumpy scrambled eggs, turkey bacon, so tough that swallowing would be risky and exceedingly bitter tasting pancakes. truly a meal as bad as it gets!! There were 4 specialty restaurants: Polo Grill, where I had an excellent steak, The Asian Restaurant, where I had superb Chilean Sea Bass, The French Restaurant was fairly good but with lukewarm Bouillabaisse and the mediocre Italian restaurant. You could only eat at the speciality restaurants once each during the cruise so for better or worse we were stuck with the main dining room or the buffets. Three of the four excursions we took were of interest but one can only be described as an uncomfortable waste of time or just a "Rip off." This was the excursion in Roatan(an island just off of Honduras. Our group was left for an hour next to a one lane road and advised have a "free" soda in a restaurant on one side of the road and to shop at one of the ramshackle "shops"along the other side. Walking by the "shops" could only be done in the road along with the traffic. After one hour of this we were taken for a boring boat ride in a boat with large port-hole deep within the hull. Sadly, nothing of interest could be viewed. Finally, we were taken to a cameo shop where cameos were fashioned out of seashells. The demonstration of how these beautiful cameos were made was totally inadequate.The cost of this excursion was $258.00 and sadly not worth a fraction of that. All the other excursions available on that day were beyond our capabilities, eg. snorkeling, scuba diving, kayaking, etc. The excursion we took should not have been offered for it was a total waste!! One of the wonderful things on the Holland cruises were the nightly shows given at 8 and 10PM so if you didn't want to stay up late you could choose the former. There was no such accommodation on our cruise. One had to go to their sole 9:45PM show or not go to a show!! This major inconvenience truly curtailed our entertainment. One final unpleasantry is worth mentioning. My wife needed hair spray which is ordinarily available in the cruise ship's boutique(sort of convenience store where average toiletries are available). Well they were "out of hair spray".... at the beginning of our cruise(??) and suggested my wife try the Spa. Well good news and bad news: the spa had hair spray and it only cost us $39.00!!(for a 6-8 dollar item!!) This cruise cost at least 60% more than a comparable cruise on Holland America. Was it worth it?? Not even close!! Read Less
Sail Date December 2014
We've sailed with several other cruise lines, but this was our first time with Oceania, and we came away very pleased with almost everything involved. The information we received pre-cruise was very good and timely, and being able to ... Read More
We've sailed with several other cruise lines, but this was our first time with Oceania, and we came away very pleased with almost everything involved. The information we received pre-cruise was very good and timely, and being able to make reservations for the specialty restaurants in advance was convenient. We also booked some shore excursions with Oceania but that is one of the few areas that was not satisfactory. The ship's tours are overpriced and one is much better served to make independent arrangements since you're able to get the same tours fo 50-75% of Oceania's price. We chose the Oceania suite on the Riviera and were very please with accommodation. It was quite large with a king-sized bedroom, very large walk-in wardrobe with more storage space than we've ever had aboard a ship, very large master bath with double sinks, walk-in shower, Jacuzzi tub and even a bidet. Ther is also a 3/4 bath for guests in the entrance foyer. The parlor is quite large with a wet bar, dining table for four, comfortable seating for several guests and a writing desk complete with PC. There's also a media room with large screen t-v with a library of DVDs available through the Reception Desk. We used the media room sparingly, but it was nice to have it available. Finally, there is a nice balcony with two deck chairs, a chaise lounge and a hot tub with its own t-v mounted above. The food was among the best we've had on cruises, especially the specialty restaurants, but the main dining room, the Terrace Cafe (buffet) and the Waves Grill (casual dining) were all very good also. Service was impeccable and friendly in all foo outlets. Almost without exception, every crew member we had contact with seemed genuinely glad to have us aboard. The only other criticism is the cost of their land transfers. Once again, they are overpriced and one is better served making their own arrangements. Overall hoiwever, we were very pleased with our first Oceania cruise and expect to be back. Read Less
Sail Date December 2014
My husband and I have been on many cruises on several lines, in all parts of the world. Though this was not my favorite itinerary, it's easy to say it was our favorite cruising experience. Our stateroom was spacious and comfortable, ... Read More
My husband and I have been on many cruises on several lines, in all parts of the world. Though this was not my favorite itinerary, it's easy to say it was our favorite cruising experience. Our stateroom was spacious and comfortable, the dining venues are uniformly excellent, the crew and staff were personable and helpful. We're already looking into other itineraries on Oceania. One sticking point was the price of Oceania's shore excursions. We had been forewarned about this and decided to book a couple independently; with a little internet research we were able to find almost identical (and excellent) excursions for half the price. I should also mention that the disembarkation process was a little chaotic, but we have found that's often the case since turnaround days are so busy. Read Less
Sail Date March 2014
My wife and I booked a 10-day cruise with Oceania in February, 2014, along with two senior widows mainly because we had never been to Belize, Honduras or Guatemala, which were on the itinerary. We had cruised with Oceania once previously ... Read More
My wife and I booked a 10-day cruise with Oceania in February, 2014, along with two senior widows mainly because we had never been to Belize, Honduras or Guatemala, which were on the itinerary. We had cruised with Oceania once previously and found their onboard service very good. We normally book our own flight a day in advance to avoid any flight problems. However, Oceania included the airfare in our booking, citing in their brochure that they recommended this, and, if there were any problems, Oceania would solve them for us. Well, we had problems, and they let us down. Not only that, they managed to get another $262. out of each of us in order for us to get to the ship. Our flight was booked out of Edmonton at 12:15 AM MST on February 2, connecting in Toronto at 8:05 AM EST to arrive in Miami to board the ship. The flight from Edmonton was late leaving, but still arrived in Toronto 40 minutes before the scheduled departure for Miami. However, we were met at the gate by Air Canada representatives saying we couldn't get on the flight to Miami, despite holding boarding passes issued in Edmonton. (Overbooked?) We protested, and were sent upstairs to an Air Canada desk to try to arrange an alternate flight. They tried to get us to Atlanta, with a connection to West Palm Beach, but that didn't work and we were left with a late afternoon flight arriving in Miami after 7 PM. We made 4 attempts to contact Oceania by phone while in Toronto, hoping to have them help us, but were constantly put on hold and no one ever spoke to us. (The Oceania brochure we were given gave two phone numbers, but their 800 number stated it was only valid in the USA) Our calls cost us $80. On arrival in Miami, Air Canada had no idea where our luggage was, but they gave us a number to call the next morning. Air Canada did book a hotel for us for one night. The next morning, we contacted Oceania. They tried to get us to Key West (first stop on the cruise) but we were told they were not allowed to board passengers there. Our only alternative was to fly to Cancun, Mexico, (3rd day of the cruise) then to take a van ride to the ship which would be in Costa Maya. The catch to this was that while Oceania paid for the flight to Cancun, we would each have to pay an addition $262. to pay for the van. Not daring to go home and risk losing everything, we bowed to their alternative. Oceania never contacted us in Miami where we had to book our hotel for an additional 2 nights. Constant calls to Air Canada failed to locate our luggage. By the time we arrived at the ship, we had missed 3 full days of our 10-day cruise. We were told to talk to the concierge about our problem. His first solution was to offer us FREE LAUNDRY!! (This for people with no luggage) Then he said they would give us 25% off in the gift shop. We finally were given free e-mail connection to contact our travel agent and our families. The luggage never did catch up to us and it arrived back in Edmonton 3 days before we did. We contacted both Air Canada and Oceania about our complaints when we got home. It was our belief that we had a contract with Oceania to get us to the ship, and the problem with Air Canada was Oceania's problem. Visa covered some of our expenses, and trip interruption insurance covered most of the hotel and meal expenses. However, we lost 3 full days of our cruise, had to go without any of our luggage, which upset all of us. Oceania thought they were being big-hearted by offering us $1,000. off our next cruise. Of course that would have meant us giving them another large sum of money to do this. They also suggested we should have carried more trip interruption insurance!!! We have told many cruisers and travel people about this shabby treatment by a supposed upscale cruise line, and I don't think this has improved the image of Oceania. My wife and I have done 33 cruises so far, and had several problems with luggage missing the ship, etc. In every one of those cases the cruise line went out of their way to make us continue to use their services. At the very least, we should have been repaid for the 3 days we missed and for the van ride. Read Less
Sail Date February 2014
We are spoiled by three cruises on the Riviera. Open seating and four specialty restaurants (at no additional charge), spacious standard rooms (larger than other fleets' suites) and exceptional suites...perhaps the largest at sea. I ... Read More
We are spoiled by three cruises on the Riviera. Open seating and four specialty restaurants (at no additional charge), spacious standard rooms (larger than other fleets' suites) and exceptional suites...perhaps the largest at sea. I think all with walk-out verandas. To a man and woman, exceptionally friendly and helpful service. No kids programs, so usually no more than one or two teen-agers and only a handful of folks with strollers. A generally upscale-but-not snooty clientele. The bathrooms are exceptional. Shower AND a bathtub (with shower) in each. Good storage...and exceptionally so in the penthouse suites. (Walk-in closets, huge bath, etc.) I think the only ships with cooking classes (where YOU cook!) and an artists loft guided by an artist in residence. The cooking classes are exceptional (not free), the artists loft is free. This year, they have Graham Denison on board as the artist in residence, and he is simply superb. Worth a trip almost just to see him work, hear him talk about painting and art (a 25-year Disney artist), and work one-on-one with people as they bring their ideas to canvas (often for the first time.) Hard pressed to find a better traveling experience. Read Less
Sail Date February 2014
We've sailed several times, and are great fans of Oceania. We'd heard other stories of cruises on the Marina and wanted to try the new ship. Most of the destinations we were attracted to were served by the three older ships, ... Read More
We've sailed several times, and are great fans of Oceania. We'd heard other stories of cruises on the Marina and wanted to try the new ship. Most of the destinations we were attracted to were served by the three older ships, which we love, but we wanted one of the new ones. During the winter, the Riviera alternates between a very traditional Eastern Caribbean cruise, Miami-Miami and a Western Caribbean cruise that goes down the Caribbean coast of Central America as far as Guatemala. The Central American posts were attractive, and a mid-winter escape from New Jersey was an added attraction. Our major goal on this cruise was to try the new restaurants available only on the Marina ad Riviera, Jacques and Red Ginger. Oceania specialty restaurants don't have a surcharge, but require a reservation. They also don't require formal dress - ever. These two restaurants were fabulous - serving us three hour dinners that were memorable and delicious. The wasabi crusted rack of lamb was wonderful. Fortunately, you could make one reservation at each restaurant online, so we were booked up when we boarded. The concierge was useless for getting us additional reservations but pleas at the reservation desk did work for one additional reservation. The two other specialty restaurants were as good as we remembered them from our last Oceania cruise. Meals in the Grand Dining Room were also leisurely and elaborate. Sharing tables remains a great way to meet others. The Terrace Cafe was better than I remembered it, but still a place for a quicker meal. The other highlights of the ship were an Artist's Loft with an artist in residence where my wife learned about acryllic painting daily, a teaching kitchen with stations for actual cooking, as well as demo facilities that were well televised for easy watching. We took a delightful Italian cooking class. The coffee bar was another new feature we enjoyed. Internet service remains a problem - slow and expensive. We had a concierge level cabin that came with a laptop, useable only for internet access - we couldn't even view pictures on it. The theater was roomy, but the on board entertainment was loud and amateurish. We enjoyed liesurely dinners instead. The posts of call varied from Costa Maya, a souvenir market in the wilds of southern Yucatan to San Thomas Guatemala, an interesting spot on the coast with a river trip to a school for local middle schoolers that we enjoyed. We skipped the stop in Honduras due to docking conditions. Visits to the Mayan ruins were all cumbersome and expensive, and we'd been to Chichen Itza, Tulum and Uxmal, so we skipped them. I felt bad about missing Tikal, which required a flight and a long ride. We enjoyed swimming with the rays in the Cayman Islands, and enjoyed snorkeling the reef in Belize. Key West was a waste. Read Less
Sail Date February 2014
We recently took the Mayan Mystery tour on Riviera and whilst it is a beautiful ship with excellent food, their is something distinctly missing in their delivery. I agree with previous reviews re restaurants, suites and general ... Read More
We recently took the Mayan Mystery tour on Riviera and whilst it is a beautiful ship with excellent food, their is something distinctly missing in their delivery. I agree with previous reviews re restaurants, suites and general presentation of the ship so there is no point in duplicating this in my review. Our first interaction with the customer service 6 weeks prior to sailing as we were unable to book either the excursions we wanted or get decent (not 6.30 or 9.30pm) reservations in any of the speciality restaurants. They did not seem to understand that these elements of the cruise were paramount to us booking in the first place. After several emails and telephone conversations we managed to secure our "guaranteed 4" dining options, but were unable to get 2 out of the 4 excursions we were looking to book. When my husband escalated our concerns he was told, quite firmly, that they would not be offering any compensation! We never asked to be compensated, only to have the facilities in their own brochure made available to us. This left us feeling very nervous as to what we had actually booked and I'm afraid this dissociation with the customer is the main problem we encountered during our trip. We took a penthouse suite, which was lovely and well serviced. The butler was excellent. The main issue we had with the cruise was that we felt that the ship was without personality. The cruise director is very one dimensional and distant. He oozes insincerity and disinterest as do the other members of the entertainment staff. On other cruises we have taken, the entertainment team are very visible and engaging, stopping to talk to you, lead the evening entertainment and creating an atmosphere and vibrancy that makes the ship buzz. This ship is dead by 10.30pm. Some of that is down to the demographic (the average age is 65+) but in the main it because the entertainment staff do nothing to get things going after the main show. I In the various bars around the ship the service is very slow, most times taking around 15 minutes from order to being served your drink. We found the drinks package comprehensive and the wines very acceptable, but be prepared to have to repeatedly try to catch someones attention to order another drink. Also, in the restaurants, you will need to ask the waiter to ask the sommelier to top up your glass during dinner and a lot of the time, we had nearly finished our plate before we received the wine. The serving staff are quite different to the entertainment staff. We found them to be attentive and very pleasant. The maitre d's in all of the restaurants run very efficient and friendly venues. If Oceania are looking to gain loyalty from the new generation of cruisers, they need to understand that they need to be more than just a floating restaurant. On the excursions, they are well organised, but very over priced and the food offered is quite substandard. Read Less
Sail Date March 2013
Ship: The Riviera is a lovely ship, with fabulous decor, artwork, lighting, and ornaments throughout the ship. There is marble everywhere and the public areas are spotless. The lights in the Grand Dining Room have to be seen to be ... Read More
Ship: The Riviera is a lovely ship, with fabulous decor, artwork, lighting, and ornaments throughout the ship. There is marble everywhere and the public areas are spotless. The lights in the Grand Dining Room have to be seen to be believed. Wouldn't like to clean them tho. Food: Having read lots about the quality and standard of food on Oceania I had high expectations. In general I was not disappointed, however many of the starters were 'plated' not prepared individually, a shame I think, to serve a freezing carpaccio starter on a freezing cold plate. There were many dishes of Foie Gras, Lobster and veal, none of which my husband is prepared to eat. There choices are not to everyone's taste and in my opinion does not signify quality or luxury. The food in the four speciality restaurants was excellent too, the best by far being Red Ginger, where we had a stunning meal. We reserved these restaurants on line before we left. 8pm seating each time with the whole meal taking around 1hr 45 mins. Tours: We booked a number of Oceania tours, all were well organised, small groups and lots of fun. They were expensive compared with 'doing your own thing' but we saved a little by booking in advance. Drinks Package: 3 of our party bought the full drinks package $54.95 per day. With hindsight this was not a good idea, as one member of the party did not partake it appeared there was little trust given by wait staff and the whole system was clumsy with cards constantly swiped and checked. Why can't the mini bar drinks be included in this package? It also encouraged the drinkers the perhaps have more that they would normally drink each day. Entertainment: Not really our thing and most nights we saw a few minutes of the show and didn't stay. Suite: We were in a penthouse suite on deck 11. The room itself was lovely, lots of space and beautifully maintained. The bed was the best I have ever slept in. There is tons of storage and the walk in wardrobe is vast, plenty of hangers and shoe racks. The downside is the veranda. There is an over hang from deck 12 which means at not time other than sunset is there any chance of the sun hitting the area, a real disappointment as we like to sunbathe in private rather than round a busy pool. Also, and VERY annoying was the noise fro deck 12. This suite is right under the corner of Waves Grill and there is constant dragging of tables and chairs means there is no peace for those below. This should be rectified by having rubber feet or a different floor covering. Final Comment: We had high expectations of Oceania. However overall we still prefer the Silversea offering, despite the lovely ship and great suite. It is unlikely that we will sail with Oceania again as we prefer the smaller ships, included drinks and general intimacy of Silversea. Read Less
Sail Date March 2013
The itinerary for this cruise was one we had wanted to do for a long time -- Western Caribbean or more precisely the Yucatan Peninsula and its Mayan ruins. We had never been to this part of the world before and were originally booked in a ... Read More
The itinerary for this cruise was one we had wanted to do for a long time -- Western Caribbean or more precisely the Yucatan Peninsula and its Mayan ruins. We had never been to this part of the world before and were originally booked in a Penthouse suite on the Regent Seven Seas Navigator on the identical itinerary and were on the point of requesting we be moved to a Navigator Suite, which we had had before. Our last cruise with Regent had been somewhat of a disappointment and so we made the brave (!!) decision to change cruise lines after many cruises with Regent. We thought that the risk was minimal... sister company, same itinerary and we were really attracted by all we had seen and read about the Riviera as a brand new and very well designed ship. For less than the price of the suite on the Navigator we were able to reserve an Oceania Suite on the Riviera, add in a "drinks package" and even when we added in the excursions we wanted and the Internet Package we still saved money. The gratuities package was offered by our Travel Agent. We flew from Switzerland to Miami via London on British Airways. We flew Business Class and were pleased with the service, food and general level of comfort. For the few days we had in Miami prior to the cruise we stayed with an old friend who, very kindly, drove us to the Port of Miami to board our ship. Embarkation was sublimely easy! We are used to the tortuous process of embarking at Port Everglades on Regent where, in I believe 4 cruises, the computer links between the shore and ship broke down each time and where we were relegated to a terminal that was dual use -- cargo in the week, cruises on the weekends -- and in a state of general disrepair. By contrast the dedicated Oceania/Regent terminal at Miami is a joy! It is easy to reach, freshly painted, has more than adequate waiting areas, nice plants around etc. Our friend dropped us at 10.50 (we had been told to board at 11.00) and our suitcases were whisked away, we were shown to the waiting area, asked to complete the health questionnaire, and given a card with a number on it and asked to have a seat. Once seated I looked at the number -- "1". Given that there were about 100 people already waiting my first reaction was that all of them were also "1" and that we would then be asked to queue to register and board. Then I noticed 3 lines, marked off by ropes and by carpeting. And very promptly at 11.00 our number was called. There were at least 10 desks open and without any wait at all we were shown to one of them. After the normal formalities the person at the desk gave us a letter from the GM and said "This tells you when your suite will be ready..." and then, looking at it, said "Actually it is ready now". We were shocked! On Regent you board at noon, or thereabouts (actually usually later!) and no suite is ready till 2.30pm. We thanked her and moved on to the ship. We were stunned by the beauty of the Riviera as we made our way to Deck 12 and our suite. Lovely, lovely sculptures everywhere! Everything was so fresh and new (to be expected since she came into service less than a year ago!). And there was also a terrific feeling of space about the ship. A string quartet was playing classical music in the Atrium as we boarded. Our Oceania suite was amazing. A large sitting room with well defined dining area, even a wet bar with 4 litre bottles of gin, whiskey, rum and vodka, plus mixers in the fridge, a bottle of red and of white wine and a bottle of Perrier-Jout champagne on ice in the cooler. (My first thought -- why did we get the drinks package?!!) The bedroom was very nice. Flat screen TV, dressing table, good lighting, hot tub on the veranda outside direct access from the bedroom. A King size bed with duvet and lots of pillows. Enough room around the bed so that the room did not seem crowded. There was a huge walk in closet off the hallway to the bathroom. (Great improvement on the "walk through" closet we experienced in our Seven Seas Aft suite on the Mariner last April). Plenty of drawers, oodles of handing space, a safe etc. The Master bathroom (the suite has two full baths) was breathtaking! Lovely mosaic tile floor. Two sinks in a long "vanity" with two proper medicine cabinets above and several drawers under each sink. A large, separate shower and a bidet. And -- pièce de resistance! -- a Jacuzzi bath which looked (and was!) enormous. There were Bulgari toiletries in both bathrooms and a huge "gift box" of these next to my sink as well. It was marvellous having the two bathrooms especially when we were getting ready to go for dinner in the evenings. Shortly after we finished our inspection visit our Butler appeared. Churchill Dias was the best butler we have ever had, and after Pritham on the Mariner in 2008 I never ever thought I would find someone better!! He anticipated our every need. He made excellent suggestions as to things to do, dishes to order in the restaurants etc, and really added to the pleasure we had on the cruise. Our Stewardess was Mayra, a lovely Honduran woman, who could not have been better (and we found out later that she has been with the company since it was started ten years ago!). A small thing - Oceania has a very nice approach to name tags...all staff wear one of course and it gives their name but also their home country. So it makes it really easy to strike up a conversation with someone based on where they are from. Between Churchill and Mayra we were well looked after indeed! Our luggage arrived sometime while we were at the Wave Grill eating lunch. The Restaurants - As guests in the Oceania suite we had been able to make two reservations per "specialty" restaurant and so in the first 4 nights we ate at the Polo Grill, Jacques, Toscana and Red Ginger. We then ate at all but Toscana again before the end of the cruise. A general comment about all the restaurants on board: Service was uniformly excellent and extremely friendly. Choices were substantial. We never had a problem getting a table for two, no matter when we went to a restaurant. The choice of wines by the glass was large. I would say at least 8 of each...We quickly found our favourites! Finally the coffee everywhere, not just at Barista's, was very drinkable. Even the "American" coffee which I generally dislike. I mention this because on several Regent cruises the coffee has been what we call here in Switzerland "dish water" and totally undrinkable. Even the espresso at la Veranda has been substandard. Not so on the Riviera. Polo Grill -- we live in Switzerland and are "beef starved" so the Prime Rib at the Polo Grill was an amazing treat. The service was extremely good, as in all the restaurants and the choices excellent. The plates were beautifully presented and both the plates and the food was hot. I mention this because on our last cruise on the Mariner we had a consistent problem of poor presentation and congealed sauces on plates! On our second visit to the Polo Grill we both opted for the lobster. It was very tasty and moist and having the waiter take the lobster out of the shell at the tableside is pure luxury. No need to fight the lobster to be able to eat it!! Jacques -- we love French food and especially "country" food so Jacques was perfect for us. I had not heard much about Jacques Pepin who isn't well know here in Switzerland, but he clearly knows how to design a menu. There were plenty of choices and everything we had was good -- but the best for me anyway, was the Cassoulet... Toscana -- Although the choices on the menu were very varied this was the restaurant we liked the least. Portions were way too large for us and it was not possible to finish them. Based on comments I had read on CC I opted for the veal which was good, but really big! Later on in the cruise I spoke with the GM, Thierry Tholon about Toscana and he said that many people had the same opinion and that he was trying to get the chef there to "lighten up" a bit! Based on our meal there, we decided to cancel our second reservation. Red Ginger -- The star of the show! This is quite simply the most beautiful restaurant I have ever seen, on land or at sea and the food is too! The Avocado and Lobster salad is to die for! I had it both times that we ate in the restaurant and ordered it for a dinner in our suite one evening. I would happily eat this every evening if I could. The Miso Glazed Sea Bass IS all people say it is -- totally yummy! -- and the Tempura Sole is fabulous. Oceania has succeeded in creating a wonderful Asian restaurant with Red Ginger and they should be proud of their achievement! Waves Grill -- We ate lunch here often and indulged ourselves with excellent hamburgers, which we cannot get at home! Waves has a salad buffet, a super ice cream bar and like all the other restaurants extremely good service. The Grand Restaurant -- Since we had so many specialty restaurant reservations we only ate dinner here once but had breakfast and lunch here several times. The breakfast service was really excellent... we are used to extremely slow service in Regent's Compass Rose at breakfast and have always wondered why this is. So I suppose we were shocked and delighted at the relative speed with which we were served and with which our hot breakfasts arrived in the Grand Restaurant! The lunch menu is comprehensive and whether one wants a salad or a sandwich or a hot meal there is plenty to choose from. The evening we ate there one of the choices was Chteaubriand with Bearnaise sauce, which we both had, and which was totally delicious! La Reserve and Privee -- We do not much care for "wine pairing" menus nor for eating with people we have not met so we opted out of la Reserve. Privee had no attraction for us either, since we were travelling alone... I understand that Privee may well disappear after the first drydock... The Terrace -- This is the self service restaurant, and it has a delightful outside eating area on the fantail of the ship. We ate breakfast and lunch there regularly, and had dinner there twice. (In fact one of the reasons we cancelled our second dinner at Toscana was that The Terrace Grill at night was SO good we really couldn't wait to eat there again!!) There are many food stations set up around the service area, including a sushi station with someone making sushi!! Big difference from la Veranda on Regent -- you are served at each station. It is not self-service and the result is a much more elegant plate of food and a far greater level of hygiene. This took a bit of getting used to for us at first -- we wondered why all the serving spoons had their handles towards the staff member! But we quickly got used to it and also came to appreciate that since a real live person was in charge of each station, dishes that should be hot were hot, cold were cold and anything running low was quickly replaced. There were no queues at all either which is quite remarkable. And we never had a problem getting a table for two either! The Grill at night had all sorts of meat which was really grilled on an induction grill AND lobster tails were also on offer at this grill. We just loved it. There are bars and lounges all over the ship, and our favourite was Horizons where an elegant afternoon tea was served (pastries and sandwiches passed by white-gloved waiters) to the sounds of the String Quartet. We usually had a Calvados up there right after dinner as well. It is a lovely, lovely place with a great view during the daytime! It also has a smoking section which is well sectioned off and partially glassed in. I was not bothered by the smell of smoke from it once, even when we sat quite close to it. We only participated in two excursions. We don't like beaches much anymore, and have never been great snorkel or scuba fans. We are, on the other hand, very interested in history and architecture and were delighted with our two excursions to the Mayan pyramids. One, in Belize, also involved an hour long (each way) cruise on the New River. We had excellent guides on both excursions and the boat captain on the river cruise was incredible at spotting wildlife (there was a lot!), stopping the boat and explaining about what we were seeing. We had planned a third excursion in Honduras which would have been a semi-submersible submarine ride to a reef but the port was cancelled due to a storm. My impression was that the Destination Services Team was doing an excellent job getting people off the ship and onto the buses etc for the excursions. On board we used the putting green and golf nets quite a bit -- there is an 18 hole putting green which is not very easy at all! We also attended two lectures on the Mayans which were very informative. I took three cooking classes at the Bon Appetit Culinary Centre and enjoyed all of them. The Centre is extremely well set up and maybe the only negative comment I have is that you are expected to eat everything you cook which, when you are about to have dinner an hour or so later, is more than slightly difficult!! Classes lasted 2 hours and you cook in pairs. I also had two Spa Appointments... the Spa is lovely with huge windows and so great views! The Spa Terrace looked very nice but by the time we decided to try it out the weather changed so we didn't! It has a large Thalassotherapy salt water pool and lots of dual chaises longues. Our general feeling about the cruise, the ship and the company was one of overall excellence. On top of that the Oceania crew, from the top to the bottom, have a real "family" feeling about them. We have to compare our experience on board Riviera with our previous cruises on Regent's Mariner, Voyager and Navigator and if I had to say which one was the most "up market" or "luxurious" in all respects it would have to be Oceania. We were frequently called by name by crew members -- I suppose having to give our suite key when we ordered drinks facilitates this -- and this has rarely happened to us on Regent. Things seemed to run effortlessly on board -- which means that a lot of people are working very, very hard to make it feel so. We quite simply cannot wait for our next Oceania cruise... Read Less
Sail Date January 2013
We expected a wonderful and special birthday and holiday cruise on Oceania - highly recommended by our travel agent. While the staff were terrific and most of the dining was very good, we felt that the accommodations, entertainment and ... Read More
We expected a wonderful and special birthday and holiday cruise on Oceania - highly recommended by our travel agent. While the staff were terrific and most of the dining was very good, we felt that the accommodations, entertainment and ports of call could have been better planned and improved. While the bed was very comfortable, the bathroom was not - the shower was so small that you could barely turn around, let alone pick up dropped soap or shave legs. Instead of an awkward bathtub, half sealed in by a solid glass panel, why not have a walk in shower. You had to climb into the tub to put up the clothesline or to access the water because of the glass pane. The tub was also not level with the floor, so getting out was a real trick of balance. Space around the bed was very narrow - a fellow traveller told us that the bathroom tub took up the extra room space - would agree with that. Even though we sailed on Dec 10th, there were no holiday decorations on the ship - lots of passengers asking about that and the cruise director would announce that they would eventually appear. They did not put any up until Dec 17th - we have taken December cruises before and they were always much more festive from day 1. The entertainment on board was hit and miss - the dance/singing group was good - quite a few people walking out of other evenings' shows. The artist loft and Culinary School were really nice to have. The shore excursions were expensive and given the poverty of the local stops, not sure where our money was spent - not on quality buses. Costa Maya, Mex and Roatan, Honduras were created to entice cruise lines and did not have much to offer except diving and more strenuous activities. All the stops had the same stores and Oceania was good at pushing products at us - art, jewelry, wine. Oceania needs to think about their target market and their guest's experiences throughout the crew. If they want a bath tub, they should at least also have a usable luxury shower. Seems like they are not geared up for the number of people that were on this ship. Slow drink service, very congested disembarkation and a reception that did not seem to understand English every well. Luggage should be delivered before departure, the emergency drill and the first dinner - we were in concierge class and it was late - just glad it was on board. Instead of daily product pushes, provide us with maps of ports and attractions and not just maps of where the same stores are. We hardly saw the captain or officers; there was no departure celebration/toast; elevators were crammed - they needed a couple more at the back of the ship. For the price, the overall experience should have been much more pleasing and fun. Read Less
Sail Date December 2012
Looking forward to a Western Caribbean Mayan Mystic Cruse, was just that a Myth. Early on I went to Oceania's website to view Riviera's presentation videos and that was the 1st myth. In them were the scenes of dining ... Read More
Looking forward to a Western Caribbean Mayan Mystic Cruse, was just that a Myth. Early on I went to Oceania's website to view Riviera's presentation videos and that was the 1st myth. In them were the scenes of dining venues, lounges and public areas all containing pictures of my contemporaries (mid 60s). What I believe I observed were more people in their very late 70s to early 80s. The entire nature of the cruise reflected that age group rather than what I thought was represented by the videos. There were no bon voyage or sail always festivities nor any attempts to create a festive atmosphere throughout the cruise. I have moderate disabilities and was not able to acquire a handicapped Cabin, however I was assured through contact with Oceania that I would be able to utilize the bathroom without much difficulty. Much to my surprise and annoyance was first a shower stall that was too narrow to accommodate a shower chair, as matter of fact Houdini probably could not be accommodated, much like the old showers that you found in Europe in early hotels and inns. The Bathtub which was represented to be luxurious, in which the shower chair that I was provided with could not be in a position to have access without the assistance of my significant other in which she had to watch out for my safety on each entry and egress. Additionally. I believe if you were an elderly person you could not enter the bathtub sense it required jumping over the high hurdle of the depth of the tub to get in. And this is a brand new ship which you would have thought they took these things into design consideration. The closets made it difficult to have access to the bed from the outside and the control lighting was awkward to operate if you were in bed. Because of the package that we signed up for, many of the amenities were not inclusive. All alcoholic beverages were charged, even though we had a laptop in our cabin the Internet charge was so exorbitant that it was not worth the daily rate to subscribe. We had concierge level accommodations, its lounge was on a different deck so I never saw it. The so-called access to the health spa was there however you had to drop anywhere from 250 and above for any treatments. The excursions that were outlined in the brochure were mostly for people who were very fit rather than the majority of the passengers. Most of the information provided on the videos of the in ship TV network was product pushing for places onshore rather than for the cultural encounters you would have hoped to find. The best experience I had was on a boat tour found on the pier non-sanctioned by Oceania in Guatemala that was an enriching experience exposing you to the culture and people of the area. If you were looking for Mayan ruins, not of the highest caliber,there was plenty but little else. After checking the 1st site for the calendar end date there was no need to pursue the remaining. There was nothing new about half of the ports that we called on. The Grand Cayman, Cozumel, were redundant with nothing to do. Belize City was an infrastructure catastrophe with poor roads leading in and out of the city and to the ruins. Coasta Maya was a another Mexican failure of development that offered nothing for an experienced traveler. Onboard entertainment was marginal. The 1st night was a rendition of a clarinetist Lawrence Welk medley. The ensemble of performers and singers was very good. There was a night in which a so-called Opera singer meso soprano was totally off key and then had the audacity to introduce her son as a violinist who could not even play the 1st position. "My mother made me do it". The highlight of the cruise was the cuisine. Food and service was very good, however the Asian food was just okay. In cabin service and attendants was very good, staff was very accommodating and cordial. I believe there was a stratification of the passengers based upon the number of times they sailed with Oceania. The passengers who I spoke with seemed to think highly of the line yet they have not experienced other luxury cruises. I felt that these people may have been on Carnival or Holland America and this was a step up. Dollar for dollar the Seabourn experience was superior and all inclusive. Read Less
Sail Date December 2012
I will start off by saying, that we knew ahead of time that this would be an older crowd, like a previous reviewer said, the average age was around 75-80 years old. We are in our early 30's and were looking for an upgrade from ... Read More
I will start off by saying, that we knew ahead of time that this would be an older crowd, like a previous reviewer said, the average age was around 75-80 years old. We are in our early 30's and were looking for an upgrade from Celebrity. We aren't looking to party and wanted to enjoy all the ports. The food on Oceania blows Celebrity away. There is really no way to compare the quality. Its not that Celebrity has bad food but Oceania's quality is far superior. There are four specialty restaurants on board. Polo Grill was outstanding, better than any NYC steakhouse I have been to. Red Ginger was the only one that was mediocre, and that is most likely because I am not a big Thai fan. Still the decor was beautiful. Toscana was fabulous, their bread selection was amazing and also they had an olive oil menu as well. The food was incredible. Jacques was a real treat, the food also was outstanding, and the desserts were the best we have ever had. Get the Mille-feuille you will not be disappointed. The Grand Dining room was always delicious. We are a young couple, we have a table for 2 and we eat very fast. We don't like drawn out dinners we order when they bring the water. I think the staff was a little confused but overall they did a good job, the one downside is that since its open seating dining you do not have the same waiter, so unlike Celebrity they do not know your preferences. So if you like to have the same waiters every night this may be hard to do on Oceania. The Canyon Ranch Spa was amazing, We are big spa people, getting a treatment every single day, yes the treatments run $200-$400 and can get pricey but this is something we enjoy about cruising. This spa blow's Elemis away because the staff doesn't try to sell you all their products before and after your treatment. It was so enjoyable to being to get a massage and not have to have the therapist come in with a Card with all the products they want you to buy. The Gym on the ship was fabulous as well, brand new equipment. There was a separate room for spin class as well. We used the gym everyday of the cruise and found it clean and well stocked with Vitamin water, gatorade and bottle water. There were plenty of fresh towels. One bad habit I saw most passengers partake in was not using the lysol wipes after they were done using the equipment. Practically no one did so I would wipe it down before and after just to be safe. The Riviera Lounge where they show's were held was intimate, we didn't go to many shows and missed the big broadway show. We saw the cruise directors show and a few others. Again this is a small theater do not expect show's like Royal Caribbean or Celebrity Caliber. Most of the lounges and bars were empty all the time, sometimes it felt like a ghost ship but it felt nice to feel like you had the ship to yourself. We are not big drinkers so we didn't take advantage of the unlimited drink package. We were in a Concierge level room 9034 and this was a great location and I highly recommend it. Next door is the laundry which was so easy and it was great to come home to hardly any dirty laundry. The Concierge lounge was right next to our room as well, this lounge has a huge screen TV, an espresso/cappucino machine and fridge. In the morning there was plenty of pastries, bagels, and other goodies. The lounge always had people coming and going and I spent a good amount of time in there, the staff was always cleaning up and replenishing the items. The woman who cleaned our stateroom was very cold, she was really quite rude at first and didn't even introduce herself. She did an OK job cleaning, and would often not clean up the dirty glasses in the room and let them sit there. I wasn't her biggest fan but that is the only thing I can think of as a negative. The room was well appointed a little on the small side, the closet was awkward and the door was very noisy. The bathroom was nice, full size sink vanity separate shower and bathtub. Overall the staff was friendly and kind and helpful. Read Less
Sail Date December 2012
Riviera Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.4
Entertainment 3.5 3.2
Public Rooms 4.5 4.6
Fitness Recreation 4.0 4.0
Family 2.0 4.0
Shore Excursion 4.5 3.2
Enrichment 4.0 3.5
Service 4.5 4.4
Value For Money 4.0 3.8

Find a Riviera Cruise

Easily compare prices from multiple sites with one click