39 Oceania Riviera Luxury Cruise Reviews

There was a lot of advertising and lots of promises about the fabulous standard and service on Riviera, so we had high expectations. Unfortunately they were not fully met. Here a short sum up: our suite was very nice, the ship in ... Read More
There was a lot of advertising and lots of promises about the fabulous standard and service on Riviera, so we had high expectations. Unfortunately they were not fully met. Here a short sum up: our suite was very nice, the ship in general elegant and modern, the staff was friendly but without some personal touch, the food was just average, entertainment was quite okay, the ports of call could have been better and even so the excursions. Our spacious Penthouse Suite nr 9145 was very nice and we can recommend it. It has a very quiet location at the end of the aisle. We liked the big walk in closet, the comfortable bed and the nice balcony with the adjustable sunchairs. The butler service feels a little bit ridiculous and we used it rarely. And why has a butler to beg us for good rating in the internal survey?! We were a little bit disappointed about the food. It was okay, but not more. We had the best dinner experience in the Terrasse Café and Polo Grill. In all restaurants they serve you with a very high speed and 4-5 people take care of you. One for the food, one for the water, one for the wine….. There is actually no chance to have a quiet and relaxing dinner. It is no problem on Riviera to eat a 3 course menu in 45 minutes. The quality of entertainment was both good and bad. The staff was in general very kind but without the little extra. They were just drilled to say “hello and have a nice day” and to get things right. We really disliked the mandatory charge of 404 $ in gratuity – either you liked the service or not. Some of the port of calls turned out as very strange, like the container harbour in Santo Tomas, Guatemala or the uninhabited island Harvest Caye, Belize. We were partly disappointed about our excursions organized by Riviera; they did not fully comply with the description we got. Read Less
Sail Date January 2020
We were looking forward to seeing the fall colours down the coast of New England and indulge ourselves in some luxury. We could not fault the cabin or the service onboard - both were excellent. But much of the food was not really to ... Read More
We were looking forward to seeing the fall colours down the coast of New England and indulge ourselves in some luxury. We could not fault the cabin or the service onboard - both were excellent. But much of the food was not really to our taste - a very burnt-tasting lobster bisque and some odd flavour combinations (not sure what they did to make the avocado toast taste nothing like a fresh avocado) though Toscana served some of the best pasta I have ever tasted. The entertainment was ho-hum - good dancers but poor voices and the Smile String Quartet did not raise a smile at any time (very serious young ladies). The saving grace was the Riviera Show Band who were great. However what really shocked us were the prices of the excursions. You can always expect that they will be pricey from the ship - but up to 3 times the price of the same excursion booked independently is price gouging. My suggestion is to book some excursions independently before you leave - Quebec, Portland and and Bar Harbour are too beautiful to miss because of budget and there are very good independent companies that offer great value. It was also disappointing to spend 2 days sheltering at sea during a storm and not be provided with anything other than the set daily activities to compensate for not seeing Boston and Rhode Island. Some of the activities were naturally over-crowded seeing nobody was on shore. A bit of imagination and the addition of some extra entertainment would have helped raise the mood and overcome the disappointment. But the worst part was the disembarkation - a queue that was so long it took us nearly an hour to leave the ship. We have never experienced that on any cruise before. What we always remember is the beginning and the end - and the ned was very bad indeed. Read Less
Sail Date October 2019
Just returned from three week cruise on Riviera. Have cruised with them before but I think they have gone downhill. Many small problems. Late for several excursion because of management issues. Three tours was cut short because of ... Read More
Just returned from three week cruise on Riviera. Have cruised with them before but I think they have gone downhill. Many small problems. Late for several excursion because of management issues. Three tours was cut short because of problems but we were offered no compensation. Twice we had serious tender issues and once had to be towed back to ship. Crew was good but I think there are management issues. Most disappointing was the excursions.Descriptions did not match reality. They over-hype the excursions. leading to a disappointing experience. Management unresponsive to our issues.Disembarkation was an issue. We were told breakfast a 5:30 but when we got there they said it was a mistake and had to wait until 6:30, another in a series of management miscommunications. Leave the ship was 30 min.later than we were told. Special restaurants were all excellent. The manager of Red Ginger was very impressive and ran a top notch operation. Read Less
Sail Date September 2019
As repeat Regent users we thought we’d give a try to its sister company, understanding that given the larger size of Oceania vessels we would have a somewhat different experience. We had heard that the food and beverage in particular was ... Read More
As repeat Regent users we thought we’d give a try to its sister company, understanding that given the larger size of Oceania vessels we would have a somewhat different experience. We had heard that the food and beverage in particular was considered superior to Regent’s. Most emphatically that is not the case. Oceania’s larger variety does not mean better quality offerings and definitely not better service. With the exception of Toscana and Jacques, meals throughout were average. With the exception of the Illy Baristas coffee bar, the quality of coffee elsewhere is remarkably uneven and poor. Overall, the sincere, uniform warmth and attentiveness ever present in Regent’s staff is glaringly absent here. And while this is not to say that Riviera’s service is poor, it can best be described as 4-star vs the Regent’s consistent 5 stars. The experience for independent cruisers is diminished by the proliferation of groups on board Riviera. Will stay with Regent or Crystal after this failed experiment with Oceania. Read Less
Sail Date April 2019
WE decided to go for a cruise over Christmas and New Years. We told our travel agent to book Viking out of Miami. It was sold out so our agent suggested we try Oceania, as they were comparable. The are not. We were disappointed in most ... Read More
WE decided to go for a cruise over Christmas and New Years. We told our travel agent to book Viking out of Miami. It was sold out so our agent suggested we try Oceania, as they were comparable. The are not. We were disappointed in most aspects of the cruise with exception to the crew. They were exceptional. The spa was great also. All other aspects where inferior. The entertainment was poor. they had a piano player who was good. A guitar player not so great, a comedian who was not funny. I think the single biggest disappointment was the food. As they are known for their food we had great expectations. We ate in all the venues on the ship and were not impressed. The disembarkation was late due to medical emergencies and was disorganized.it was almost 3 hours after our arrival in Miami before we got off the ship. We will not travel on Oceania again. Read Less
Sail Date December 2018
Cruised on this ship before and the date worked. The staff onboard is outstanding and always ready to please. Very clean ship everywhere. The cooking classes were amazing and the instructor/chef was amazing. Now the bad parts! The ... Read More
Cruised on this ship before and the date worked. The staff onboard is outstanding and always ready to please. Very clean ship everywhere. The cooking classes were amazing and the instructor/chef was amazing. Now the bad parts! The entertainment and food were sub-par. The shows were so bad ....::that calling it a high school musical is insulting to HS! Their a brand that is suppose to be known for its cuisine...,if you took a poll of guests you’d get a resounding “Terrible”. The management on the ship is fully aware of the quality and presentation. Hard pressed to do this line again. However like the size. Had a great time in St Bart’s and the spa was amazing. Great massage. The itinerary played a big part of my decision and again having sailed on Oceania I knew what to expect. The ship is going into dry dock in April for a very limited refresh Read Less
Sail Date December 2018
Having Cruised on 5 other lines before was expecting more from a Concierge level room/experience. Selected itinerary due to fixed dates - some ports a repeat others new. Easy embarkation / disembarkation Ship layout went from well ... Read More
Having Cruised on 5 other lines before was expecting more from a Concierge level room/experience. Selected itinerary due to fixed dates - some ports a repeat others new. Easy embarkation / disembarkation Ship layout went from well thought out to just odd. Inside smoking areas where the smoke can enter the bar as no door on the smoking room? Grand bar / Martini bar have obstructed views - so no where to enjoy a sunset cocktail. due to the excessive European heat - few places to sit back and watch the view in relative comfort. Crowd was fairly well traveled bunch that would have averaged 60'ish Food: Food in all restaurants (except Red Ginger - multi Asian cuisine that was of poor quality & confused the taste-buds) was of a very high quality and the wait staff both food and wine were exceptional (again Red Ginger disappointing - chaos all round for service and with a high number few Asian staff - was mainly staffed by Europeans - everything appeared ill-thought out). Oceania may also want to move to the all-inclusive price model - and / or allow the beverage package plus wifi to be included - rather than having to keep adding costs to an already expensive offering. Wifi - shockingly slow and only 1 device per room when majority of occupancy is 2? Would I cruise again - maybe - if the itinerary was right, certainly if the smaller ships had completed their refurbishments & reviews were positive - hoping that the larger ships will also get a refresh to match that of Viking (remains my preferred line). Read Less
Sail Date August 2018
This was our 8th Cruise on Oceania. We sailed May 17, 2018 from Rome to Venice on an 8 day cruise. We've always felt in the past sailing on Oceania was worth the extra cost over some of the mainstream cruiselines. However, changes ... Read More
This was our 8th Cruise on Oceania. We sailed May 17, 2018 from Rome to Venice on an 8 day cruise. We've always felt in the past sailing on Oceania was worth the extra cost over some of the mainstream cruiselines. However, changes that Oceania made on this cruise different from other European cruises in the past on the Riveria makes me question which cruise line I will use in the future. The ship, the food, the service as good as in the past. Oceania shore excursions were exceptional. The ports were visited were fabulous. My disappointment is following. 1. As before there is only one show on the ship at night. Now the shows are at 9:45p.m. We had shore excursions daily around 8:00a.m. so we did not attend any of the shows. I understand they are trying to wait but in the past show at 9:00 worked for most. 2. Oceania advertises free shuttles at many ports and in the past they had a shuttle from the Venice port to St Marks Square. On this cruise no free shuttle was provided and no clear instruction on how to use the shuttle at the cruise port (which only ran within the port). We had to walk over 1/2 mile to the people mover which we paid for (not an issue) and then we were about 1 mile away from St Marks Square. We had excursions booked at every other port but Venice but I did not see any Oceania free shuttle at the other 5 ports either. A few were very close to town. 3. In the past the main dining room was open everyday for lunch which is why I've been recommending Oceania to our family and friends. On this cruise it was closed at lunch on most days. 4. Oceania has done nothing to improve the casino with old outdated slots. On many of the cruiselines they have modern machines. Read Less
Sail Date May 2018
We went on the cruise out of Miami on the 22nd December 2018 after previously cruising on same ship a couple of years ago around the Med! What a difference. I cannot understand when a cruise advisors guests to dress smart casual to dine ... Read More
We went on the cruise out of Miami on the 22nd December 2018 after previously cruising on same ship a couple of years ago around the Med! What a difference. I cannot understand when a cruise advisors guests to dress smart casual to dine in restaurants and then allow guests to go into restaurants in shorts and flip flops!!!! It also states that smoking is not allowed in your cabin or on your veranda, it would seem that passengers pleased themselves as when you ventured onto your veranda the smell of smoke coming from surrounding veranda’s was disgusting first thing in the morning. The Med cruise was different or perhaps the guests were! No the next cruise we take will not be out of Miami and maybe not on Oceania as it does not rate being under the six star rating. Sorry to say this as enjoyed the Med cruise. Read Less
Sail Date December 2017
We selected it for the price and destinations. The ports were great, and shore excursions were fine. However, the food, while still very good, was not excellent as it used to be. Internet service was horribly slow virtually throughout ... Read More
We selected it for the price and destinations. The ports were great, and shore excursions were fine. However, the food, while still very good, was not excellent as it used to be. Internet service was horribly slow virtually throughout the cruise--there are simply too many passengers for the amount of satellite the ship uses. And, although staff such as servers and maintenance were very courteous and helpful, upper-level staff, particularly concierge and dining reservations, were not. The company needs to hire nicer people--they certainly have done so in the past. Also, the specialty restaurants were very hard to get into, with the only times available when making the reservations being 6/6:30 or 9/9:30, and trying to rebook one when we had to cancel due to illness was impossible. Yet in looking in at those restaurants, even though they were supposedly full and no reservations were available there were always empty tables. It's a bunch of BS. The problem with Oceania is that if you don't carry a "gold card" (i.e., have a concierge level cabin or suite) you get treated like a "second citizen". Read Less
Sail Date September 2017
This cruise was selected for several reasons. For one, the reputation of Oceania for serving the best food on the ocean was an attraction. Also, the itenery ... we have been to Greece and Italy several times, but those traveling with us ... Read More
This cruise was selected for several reasons. For one, the reputation of Oceania for serving the best food on the ocean was an attraction. Also, the itenery ... we have been to Greece and Italy several times, but those traveling with us had not been to the Mediterranean. It also helped that the price was right! "The Good" ... The public space is lovely. Well cared for and immaculately clean. The staff is the most attentive that I have ever experienced on land or sea. The specialty restaurants were wonderful and diverse. It was refreshing to see that the policy of not allowing passengers to place a book and a hat on a pool lounge chair at 6:00 AM and then return to claim their space after lunch ... is being enforced. All cruise lines talk abut it, but do not have the gonads to enforce it. "The Bad" ... the main dining room was just average at best. It would take a good 15 minutes to be approached by staff. This happened 4 nights in a row. Once they started your table, the service was excellent. The food was dry and lacked flavor. We would have opted out of the main dining room if we had been allowed to dine in the specialty restaurants ... but you are only allowed to dine once in each specialty restaurants per leg of the cruise. If you were less than 45 minutes arriving to board the ship prior to the mandatory departure time, the tent, cold towels, and water were gone. This is not the biggest of deals if the ship is docked but if it is tendered ... good luck location the correct tender. We were forced to have The Princess Cruise Line staff help us find our tender in Santorini ... located in a totally different place than the AM landing point. If you have an independent excursion the staff will not pass out tender passes as you arrive. They wait until all of the cruise line tours are off and then announce that the independent passes will now be passed out ... so there is a major fight to claw yourself up the aisle hoping to secure a pass that allows you to only be 45 minutes late getting off the ship. "The Ugly" Our cabin ... I can only speak for our cabin, and I will not give you the cabin number since the stewardess that maintained this room was not responsible for the lack of preventive maintenance in this cabin. My only complaint with her was that she never replaced the shampoo with 2 days left on the cruise and our balcony glass was never cleaned. We were located at the rear of the ship and the vibration was unacceptable. The cables connecting the TV and the VCR were hanging out all over the place. The knob for the shower rain head kept falling off ... and being a round knob, try turning it on or off whit soap on your hands. The carpet in the room was filthy. The sheers had shrunk and were too narrow to close all of the way. The same issue was a problem with the blackout curtains, thus at 5:30 AM you were hit in the face with shards of sunlight. There were signs of the previous guest in the desk drawer. 2 postcards from a hotel and a Marriott desk pen. I worked for Hilton for 20 plus years and this alone would fail a room. Would I travel with Oceania again? Well, if the deal is good and the itenery is desirable ... you bet! But I do think that Oceania needs to save a bit of money and stop sending me cruise literature ... we something every day from them! Read Less
Sail Date August 2017
The food was mediocre on this cruise. The food we ate ashore and on our plane to and from was better, and I am not exaggerating. I almost laughed out loud when told the bread was made onboard. It is not and it is not good. Most things ... Read More
The food was mediocre on this cruise. The food we ate ashore and on our plane to and from was better, and I am not exaggerating. I almost laughed out loud when told the bread was made onboard. It is not and it is not good. Most things are frozen. For example, the lobster thermidor is made by boiling a plastic packet of lobster and other items and placing it on a hulled out shell. It is not baked or broiled in the shell. The room service menu is limited and the items are below par. The hamburger was the worst I have ever eaten---clearly a patty loaded with filler. There are two pools. The main pool is very crowded. The pool off Canyon Ranch spa and accessible to concierge and higher rooms does not have service of any kind. You must walk back and forth between the pools to get a glass of water, cocktail, etc. Really odd. The stewards and housekeepers were lovely, but that was the only highlight. Read Less
Sail Date August 2017
We chose this review for the itinerary, hoping for an upscale smaller ship. 1) My primary reason for given this such a poor review was that the staff was really not great. This has to be the first cruise where we encountered absolutely ... Read More
We chose this review for the itinerary, hoping for an upscale smaller ship. 1) My primary reason for given this such a poor review was that the staff was really not great. This has to be the first cruise where we encountered absolutely unfriendly staff. Most of them did not want to be there it felt like. Only our room attendant & the gentleman staffing the gym, were charming and always offering a smile. The first incident, lost luggage, took 4 hours to resolve because reception could not connect the dots between a customer calling for a lost bag and the bag sitting behind his counter. When confronted, he said, well I can't know it's your bag :/ Another example is the gentleman working in the concierge lounge. I'm sorry I am not as amusing as what is on your phone, but I assumed that your job was to help people and not look at Instagram.... 2) Food and beverage. In general, was OK. Was not wowed. Often was slow in dining areas to get served wine so you are stuck waiting for sommelier to come over. Also, we traveled with a friend who had special dietary needs and it was painful to watch Oceania try and get this right. Meal after meal. Day after day. McDonald's could have done a better job accommodating this. 3) Missed a port due to weather. Not really their fault, but set a tone for the cruise. 4) Shore excursions are ridiculously overpriced to the point where it's comical. Book your own. 5) Drink package is silly. Only during meal times on the basic...and no spirits, etc. The value wasn't there. Considering I have been trying for over a year (unsuccessfully!) to be removed from their mailing list, I shouldn't have been surprised. For the price, just no. Look elsewhere. Read Less
Sail Date July 2017
We were so excited to go on this trip. I heard so much about this ship, however it wasn't anything that I expected. The ship was not clean and very worn. The conceirge service wasn't friendly. They only answered "No" ... Read More
We were so excited to go on this trip. I heard so much about this ship, however it wasn't anything that I expected. The ship was not clean and very worn. The conceirge service wasn't friendly. They only answered "No" to everything. I didn't see any of the workers really happy, They never smiled. I understand the company was sold to Norweigian cruise line. I also understand that the ship is going April 2018 to dry dock. Obviously, if I would known this I definitely wouldn't gone on this cruise line. I felt we spent so much money for the quality we didn't get. The gifts shops were also a disappointment. The food was not the best. So disappointed. If you chose to travel with Oceania, I am sure you will have a good time. Best of Luck to you and your families. Oh, one more thing, I did hear people talking about the great deals they got on this trip. Read Less
Sail Date June 2017
Since Norwegian took control of Oceania, the shipping company sank, the former European crew disappear, now Filipinan crew, the dress code also disappeared, pasesengers in Jeans, sportt shoes, shorts and swimwear in the Bars and ... Read More
Since Norwegian took control of Oceania, the shipping company sank, the former European crew disappear, now Filipinan crew, the dress code also disappeared, pasesengers in Jeans, sportt shoes, shorts and swimwear in the Bars and Restaurants, definitvely completely lost its category. The quality of food also is not the same and the service is rude, scales with absurd schedules like Ibiza only a few hours in the day when life begins at night. The Shows every night starts to early, it`s impossible to catch them, Dinner is at the same hour. We can try to get on board reservation for Restaurants and it was impossible, the people in charge or reservations always said SOLD OUT, and her attitude was very angry. Only Concierges Julio and Felipe have a good attitude, always availables. Recently we did another cruise with Sliversea and the difference in quality and category is impressive, surely the next cruise will be again with Silversea. Read Less
Sail Date May 2017
I chose this cruise based on the itinerary as well as my past experience with the Marina about 3 years ago on a Baltic Cruise which was beyond fabulous. I highly recommended this cruise to my friends and 3 of them accompanied us on this ... Read More
I chose this cruise based on the itinerary as well as my past experience with the Marina about 3 years ago on a Baltic Cruise which was beyond fabulous. I highly recommended this cruise to my friends and 3 of them accompanied us on this trip. One also has booked the Owners Suite in December on one of the first all Cuba cruises on Oceania. I had raved about the food and service on Oceania. I recalled the fabulous food and the options for room service. We both had Penthouse suites. The room itself was fine, although not as luxurious as the one we had just had on Seabourn which was fabulous. The food this time was very questionable at best. I don't know who is their supplier of lobster, but it certainly was not the high quality we had on our previous Oceania cruise. The maitre'd the main dining room was very surly. My husband and I went for breakfast on the second day of the cruise and they seated us on an almost empty room against a wall when there were many seats with a view of the water the the port. When I asked if we could have a room with more of a view in a less crowded area up front I was told they were reserved. Then when someone was seated behind us with a horrible cough, I again asked if I could move, but again was told this was the only space they had. I told him again that I was not happy about the table and would have preferred to sit in a more private location and I did not like to be that close to people especially when they were sick! I was quite upset and we left early and didn't even finish breakfast. I vowed never to return to the main dining room again. However, later on in the cruise we decided to try the main dining room for lunch since most days we were out on tour during the day. Same scenario - only worse, totally empty room with maybe 4 tables of diners. Around 1 p.m. Again we were seated by the hostess against the wall on the only side of the room with NO VIEW AT ALL. A vacant looking port building while the beautiful seats up front overlooking Malta were completely empty. I asked if we could be seated up front where there was a view and she reluctantly took us up to the front part, but instead of the middle put us at the table that was in the farthest corner where one of us was still facing the same ugly building. At this point I did not want to stay in the room at all. I told my husband I would not stay there. As we were walking away instead of asking if there was something wrong since we obviously did not stay, the maitre'd was there and asked why we were leaving. I asked him why they were again seating us in a corner to which he retorted - well you told me you didn't like to sit close to other people! Instead of trying to rectify and accommodate I felt he was challenging me. Needless to say, I told my butler to please make sure we had private dining rooms as now our only other choice for dinner was the Terrace. Luckily we never had to return to the main dining room. Let me say this. It was not due to our dress. Both my husband and I are the type who when we cruise like to wear our best - not the easiest to pack. We were not coming into the dining room wearing shorts and flip flops! I am not trying to brag, but many of the staff complimented me on my clothing and appearance. In fact, one of the assistants for Oceania as we exited at the port, told my husband that he was very lucky and that I was one of the most elegant ladies on the whole ship. I only say this to justify that the people in the dining room had no reason to take any offense at our dress or demeanor. Please don't think I am trying to brag about myself. I am not the type. I just felt so hurt by the treatment that this almost ruined my entire cruise. I was in tears several times over this. For the good parts, the housekeeping staff was fabulous. Our room was always perfectly clean and neat and when it was my husband's birthday, they filled our room with balloons and brought a sweet card and as we walked down the hall many wished him a happy birthday. It was like family. To my surprise, the food in Red Ginger turned out to be our favorite. I also very much loved Tuscany if for nothing else the view was fabulous as was the view in Polo. Jacques was not a fabulous as I had expected but still very good. I was not bothered by it, but my husband loves the shows and on this ship that left quite a lot to be desired. The only good entertainer was the tenor Italian singer who was fabulous. The rest was pretty lackluster. One was a magician and the other a comedian - both of which I didn't attend but my husband was not impressed. The singer/dancers ensemble were only fair. Horizons was not very well attended for the late evening music. We only passed by the piano bar. Overall, the ship was fine but I am totally rethinking my upcoming cruise in December. It will be on the smaller Insignia and I am looking for a different experience since we are going to Cuba which is easy for us since we are in Miami. We have our first Regent trip scheduled for mid August and will have something to compare. I will say I still preferred Oceania to the Seabourn Quest we took in October of last year. But no high rating as I had expected for Oceania. Read Less
Sail Date May 2017
This was our 6th cruise in the last 8 years. Three cruises have been on Celebrity and 3 on Oceania. First let me say that we have had good experiences on both. However, up until this last cruise I would have put Oceania in a clear ... Read More
This was our 6th cruise in the last 8 years. Three cruises have been on Celebrity and 3 on Oceania. First let me say that we have had good experiences on both. However, up until this last cruise I would have put Oceania in a clear higher category of service. Unfortunately, that is no longer the case. If you had never traveled when it was the "Original" Oceania, you would probably be quite satisfied with some things still clearly superior. -Particularly the embarkation and debarkation process.- It is well organized and not the barely controlled chaos we experienced on Celebrity. We picked this cruise primarily for the itinerary and were not disappointed. We liked the room and the size of the ship and the food was pretty much the same as always. Good, but not markedly better than Celebrity. We also liked the all inclusive program, rather than having to pull out our stateroom card every time we wanted a soft drink, etc. But....and here's the "but", the feel of the experience has changed. They have gone from a start up business where it seemed everybody was doing their best to make it "the best" to a business that is a line on a corperate spread sheet. Before the service was extraordinary. Now the service is adequate. Before the crew seemed happy. Now, not so much. Our butler did the bare minimum. He brought in breakfast three mornings and would hardly engage in conversation and when we called him to see if we could change a restaurant reservation time, he didn't even return the call. I asked if I could get more hangers and he told me to ask the maid.....you get the idea... On this cruise we never saw the Captain ....although, I am fairly sure we had one....and we only saw the cruise director in passing. On a cruise on Marina in the summer of 2015, we saw the Captain and his family, the cruise director Dottie and her husband the comedian and they were all engaged and doing their best to make it a great experience. Our butler asked us on more than one occasion if there wasn't more he could do for us. Passengers sat in the lounges and restaurants talking about how many Oceania cruises they had been on and how great the experience was. If I remember correctly our stateroom card had printed on it how many cruises we had been on. Back then on the final night there was a special show at the end. The Captain came on stage and regonized the crew and told who was leaving on vacation etc., and it always ended in everybody singing Auld Lang Syne and dancing in the aisles. Ok, so maybe it was a bit Hokey, but it was fun. This time they ran a movie the last night. I almost forgot....the entertainment. I would have to say with the exception of a singer from England, I would pass entirely. I think the accountants must have really sharpened their pencils and decided that was a place money could be saved. Look I understand, I am an accountant by trade and I realize when Norwegian bought Oceania they went through and made changes to increase profitability. That's to be expected, but you can't blame a girl for being whistful. I enjoyed the personal touchs. Would I sail on Oceania again...probably, but my choice will be driven more by itenrary than by brand loyalty. Read Less
Sail Date May 2017
My husband and I have cruised many, many times on different cruise lines. This was our first Oceania cruise and chose this particular cruise because the Riviera has a good reputation and this 17 Day cruise spent 3 days in Israel - in ... Read More
My husband and I have cruised many, many times on different cruise lines. This was our first Oceania cruise and chose this particular cruise because the Riviera has a good reputation and this 17 Day cruise spent 3 days in Israel - in addition to a number of Greek Islands and a few Italy ports. Oceania claims to have the best food at sea - and I tend to agree with that. Oceania also claims to have great service. Usually, the service is good but it lacks in a number of ways, including Cabin Steward service can be spotty. The Grand Dining Room service was so slow and poor that we never went back after our first experience there. We ate in the Terrace Café for lunch and dinner most of the time and the food there was mostly the same menu as the Grand Dining Room and you can get in and out much more quickly. Jacques Restaurant was good - both food and service. Tuscana (Italian) was my absolute favorite. The food and service were unbelievable and in my opinion could not be improved upon. Red Ginger was a disappointment - not because of the service which was very good, but because of the menu. Of course, Asian food is not my favorite but my husband really wanted to go and even he was disappointed that the items you would expect to be on the menu were missing. Polo Grill (Steakhouse) was definitely the most disappointing. The service was poor and the 20 oz. Porterhouse Steak my husband had was so tough and hard to eat that he could only swallow a small portion of the steak. He had really expected that experience to be exemplary but it was the worst of all. Unfortunately, the Reception Desk will tell you anything just to get you to "go on". Also, the Shore Excursions Department would tell us that we would be anchored in a particular area and then it would turn out to be a different place which would be must more inconvenient and harder to get to the desired areas - and more time consuming. If you do not take the Ship's own Shore Excursions, you are definitely at a disadvantage each day. Oceania says they provide transportation into "town" most of the time if they do not dock near the town. On this cruise, Oceania did not provide such complimentary transportation in areas needed. We had a Concierge Veranda and with the amount of money we invested in this cruise, we can honestly say it was tremendously over priced. We would much more recommend either Holland America or Celebrity (especially Celebrity if you are a "foodie") and take several cruises for the price of this one on Oceania. Yes, the food was good but not worth that many more thousands of dollars than say either Holland America or Celebrity. The bed was extremely comfortable - probably the most comfortable of any hotel, including the very premium hotels. Dr. Wulf, the Enrichment Speaker was very good and informative as well as interesting. Read Less
Sail Date April 2017
This was the largest ship we have been on. We have only cruised on Seadream, Silversea, Seabourn & Windstar. The dates and itinerary suited us plus many favourable reviews. The standout things for us were the food (aside from Red ... Read More
This was the largest ship we have been on. We have only cruised on Seadream, Silversea, Seabourn & Windstar. The dates and itinerary suited us plus many favourable reviews. The standout things for us were the food (aside from Red Ginger restaurant) which on the whole was excellent plus the ship itself which was excellent. The ship is nicely appointed, the cabins are slightly smaller than we are used too but perfectly adequate. The art collection onboard is magnificent. Another highlight being the live musicians including a string quartet and an excellent cocktail pianist. Embarkation was chaotic. Hundreds of people fighting for space in the Terrace Café. We were advised rooms would be available after 3pm and to await an announcement. There was no announcement so we just wandered along at 330pm to find the room ready. Disembarkation on the other hand was well organised. The negatives were the service which varied between excellent from a few crewmembers to non-existent from the pool staff. The pool serving staff made an art form of avoiding customers and standing about in the shade. Despite some mid cruise feedback which the Head Bartender assured us would be acted upon, nothing changed. We are unusual in that we stay on the ship and don't get off so we had plenty of time to be observe the poolside operation. We have a busy life and like to relax on deck, all we need is water with ice at a reasonable frequency which isn't too much to ask for. There were a few standout staff who made up for the pool staff. Our names were only used once throughout the cruise. Oceania have a crazy system where you can only be served alcoholic drinks by a sommelier which is time consuming and causes delays particularly during dinner service. Despite being on the premium drinks package, each time our key had to be swiped. Windstar on the other hand just ask for suite numbers. All in all we had a good time though would not travel with Oceania again. Read Less
Sail Date March 2017
We are mostly Silversea cruisers. Silversea was sold out so we tried Oceania. The ship is beautiful. Modern but not gaudy. Our cabin (penthouse) was very nice with a walkin closet. Similar to Silversea but more modern. Our butler was ... Read More
We are mostly Silversea cruisers. Silversea was sold out so we tried Oceania. The ship is beautiful. Modern but not gaudy. Our cabin (penthouse) was very nice with a walkin closet. Similar to Silversea but more modern. Our butler was fair. Definitely not on a par with any butler on Silversea. He asked us to fill out our evaluation recommending him so he could keep his job! The food was spectacular. Much better than Silversea. The wine selection was extremely good although not inexpensive. Most wine bottles were $75-100. We don't go to the shows on either ship. My major complaint was the sophistication of the passengers. Older clientele which is normal but tacky dress and lots of ball caps. We did not fit in. If Oceania raised their prices they would get all of the Silversea passengers. Almost forgot. We had to tender in from only one port. St Barts. We tried to get off the ship for town around 11am. There was an hour and a half wait for a tender. Ridiculous. They only used 2 tenders. Not sure why they didn't use more. Lazy? Everyone complained. I told the cruise director that I didn't know we had to get tickets to board the tender. He yelled at me that it was in the comments newsletter and they made announcements. We were in our cabin so we didn't hear the announcements and our butler didn't tell us. I couldn't believe he yelled at me. Read Less
Sail Date January 2017
Venice Barcelona July August 2016. Just returned from this cruise and ready to add my 2 pennorth to reviews. Background Long time Azamara cruiser but increasingly fed up with cheeseparing on ship dictated by Miami. 15 + cruises ... Read More
Venice Barcelona July August 2016. Just returned from this cruise and ready to add my 2 pennorth to reviews. Background Long time Azamara cruiser but increasingly fed up with cheeseparing on ship dictated by Miami. 15 + cruises with second highest category member benefits. Background Have also cruised Celerity both big and smaller ships, Holland America and Disney in the days gone by. We are both mid 70’s with own hair and teeth and fairly fit. My wife does Zumba regularly and I walk most days. We booked this cruise as itinerary was ideal and price competitive. I will try to sum up in logical order as well as award wins to “O” or “AZ” by category. Flew from NCL to LHR and had time in lounge for a couple extra bacon sandwiches as plane to Venice was to be an hour late departing. No issues on flight and coach pick up or booking in procedures. Went to PH1 also looked after by Lokesh as per a previous reviewer. Cabin and storage space fantastic as we had 5 cases altogether but everything had a place and a hanger. Bed was fantastic but at $2900 not for home use. Bathroom with bath as well as separate shower with plenty storage space. We arranged to change drinks in fridge for low calorie alternatives (as if this would help reduce weight gain) Afternoon canapés were from a choice of 6 or 8 vs AZ single choice and came on proper trays rather than on a dish covered in cling film “O” WIN Terrace cafe dining. We ate most breakfasts and lunches as well as a few evenings. What amazed us was the number of people who would come out to look for tables but would not consider sharing. On AZ it is accepted that you can ask to share if you wish but obviously no compulsion on either side We are always happy to have people join us as it give you a chance to meet other people in a relaxed manner. San Pellegrino as well as Perrier available FOC. “AZ “ Win Food quality “O” has a far better food selection with their breakfast buffet bakery and croissants being perfect. In addition they have FRESH fruit i.e. raspberries /blackberries and cherries which change daily as well as usual fare.vs AZ frozen fruits. Usual omelette station etc We initially had some confusion re smoothies as they only have these in Waves grill and again only fixed flavours. After some consultation with 2 servers and 2 maitre d’ s it was arranged to have these made daily as it was alleged that Waves only made smoothies in 3 gallon lots. Initially you had to go to Waves grill for breakfast creels but later n cruise these were also in Terrace cafe. Service All food is served by staff from behind glass screens so reducing fingering etc. Incidentally my wife who worked in Dentistry for 30 years found a half eaten biscuit in Concierge lounge and was told it has merely broken. My wife was more than capable of identifying bite mark of some ignorant guest. More than adequate number of staff to carry food to your table. Lunch always included fresh soups as well as meat specials and items like Salmon Wellington. Also fresh sushi as there appeared to be a fair number of Chinese/Japanese on board. Desserts were also better than AZ with actual blocks of cheese for choice with at least 5 choices which also changed daily. How unlike AZ “artisan” triangles. We also ate there on several nights and again great choices and finish off with proper cheese. We were entitled to four nights speciality dining and we were able to book 3 more nights. We were more than happy with Red Ginger although not normally Far Eastern foodies. Polo grill was equivalent to Prime C and although menu similar their crab cakes were more of a crab pate and the onion soup was not clear and the gruyere cheese was merely a greasy smear on top of the soup with spillages around bowl. Not good Bring back Prime C but we changed menus for visit 2 and 3 and the steamed lobster and fillet steak main courses were superb . Toscana and Jaques were good but I cannot even remember what we had. Entertainment Cruise director was not a patch on Tony or Eric but each to their own. I did not care for house singers or other acts but gain each to their own. Deck party was a joke. We had 100 people in conga line on a ship of 1300 vs 450+ on Azamara. The white night on AZ if infinitely better. AZ win. Sea day. Plenty loungers and Thallasotherapy pool area was never busy. Saturday night highlight wa Trivial pursuit in main drinking/sitting area at 9.30 pm Clientele Mainly American but many other nationalities Australian, New Zealanders, Chinese, Japanese well as UK. Issues Various. Some minor but others annoying. Internet (free ) was about as useful as semaphore. Wine Pricing. I bought a bottle in Jaques restaurant which would cost duty free $12 at most (bought identical in UK so know retail ) which advertised at $58 but ended up at $83.78 after various charges!! You could buy a package of 7 wines for $332 but you could not buy them individually or taste them before buying and had to stipulate which ones you had. Fortunately we chose one and stuck to it. On our final bill they had added $30 for Spanish VAT even though this was all drunk before then. Had to go down at 7.00 am to get it taken off and was told “Well you are the first to notice this” Nice little earner. Palermo disembarkation. We were advised by announcement on the day that we had to undergo Italian immigration on ship. This was arranged for deck 15 with disembarkation on deck 5 with show theatre on that level. Why it could not have been done there with seating available who knows. Result we went up at advertised time to a queue of 200 people in Disney type queue between chairs. Decided not to bother but later tannoyed to go to lounge as ALL passengers had to go through immigration even if they were not getting off the boat. No previous advice as to this requirement. Result chaos on lifts as people were going up and down in busy lifts . Ship was not cleared until after 11.00 so no doubt some tours were shortened. Marseille. We were advised shuttle would take 45 minutes and would start at 9.30 and stop from 12 to 1.30 pm so on first shuttle you would have approx. 1.5 hours or minimum of 3 hours in port. Actuality was 20 mins trip and advised on getting off the coaches that they would run all day. Marseilles is a surprising nice port with Sunday market and we shopped and took the trolley train around the city. A very nice place we might well go back to. Sanitation. In view of the problems earlier in the year we were amazed at the fact there was no staff at restaurant entrances to ensure that gel was used. Dispensers were hard to find as they were black on dark walls. Even in speciality restaurants where time was available there was no staff interaction to encourage use. Officers Interaction. Although all hospitality staff were attentive it was disconcerting to pass an officer anywhere on ship and not get at least a “good morning” or some acknowledgment of your existence. How unlike Azamara. Overall although food was better and service good we will continue to prefer Azamara. Thanks for reading . Read Less
Sail Date July 2016
Excellent things - ship very clean, well laid out - cabin very functional - excellent food selection - free water and soft drinks in room - good lounge entertainment (house band, string quartet - SERVICE SPECTACULAR ... Read More
Excellent things - ship very clean, well laid out - cabin very functional - excellent food selection - free water and soft drinks in room - good lounge entertainment (house band, string quartet - SERVICE SPECTACULAR - Specialty restaurants very good - Don't bother you with taking your picture! Poor things - nightly entertainment like a high school production - internet did not work two days - other days slow as 1990's - shore excursions - descriptions not always accurate and very poor value - the enrichment seminars were given by a very boring Stanford professor. Too bad - topic was Brexit! - at every port - there was no information from Oceania. they relied on the local travel bureaus to hand out maps. Other cruise lines give you a map, show important information. For example, in Amalfi the local travel bureau gave us a Xerox satellite image - no street names. Basically a worthless map. We skipped the free airfare because we thought it wasn't a good value. Not only was it not a good value but people who did found they had too many connections. We found trip insurance through insuremytrip.com for 40% less with the same coverage Read Less
Sail Date June 2016
My husband and I were really looking forward to taking this trip because of the ease of leaving from Miami, and we live in Florida. We've been on the Riviera three times before so knew the elegance and luxury of this ship. ... Read More
My husband and I were really looking forward to taking this trip because of the ease of leaving from Miami, and we live in Florida. We've been on the Riviera three times before so knew the elegance and luxury of this ship. Unfortunately, the second day we started to hear rumors that people were getting sick. Then the captain announced that, yes, people were getting sick with suspected norovirus and CDC pocedures were put in place. That meant that the library was closed, also Baristas, no cooking classes and artist loft closed. Then they started to sanitize everything, and I do mean everything! The teak chairs in Waves Grill were sticky and clung to your back! No silverware was put on the table so everything looked sparse and empty. When you sat down in any restaurant, the table was empty. Then, the waiter came along and put down some plates and silverware, but no salt or pepper, or milk in the morning. The lounge tables were constantly wiped down and goopy, that's the only word I can think of. The atmosphere was completely lost! practically everyone we spoke to was afraid of getting sick. It ended up that 98 people were ill and had to be quarantined for four days. There were red tapes put on their doors so they couldn't leave, and their ocean cards were taken away so they couldn't go to the dining rooms. We had to show our cards every time we ate, even if it was an ice cream! And you couldn't go to the Terrace Café and bring anything back to your room because food was not allowed out of the café. Now, did we have a good time? Well, my husband and I enjoy each other and we met some really nice people so we had a good time. Aruba wouldn't let the ship dock so that port was cancelled. But, this was the second time out of our four cruises with Oceania that the virus has been in the ship and the last time we got sick! Norovirus isn't pleasant, to say the least. So bottom line, that is the end of Oceania for us. The only "compensation" anyone got was free drinks during dinner two days of the cruise and our waiter told us to keep quiet about it. We still don't know if only our table got the drinks or everyone did! How tasteless. There are many luxury lines in the cruising market and I just don't want t waste my money feeling afraid that I will get it. Pass on Oceania. Read Less
Sail Date March 2016
We booked the Concierge Level upgrade for the Mayan Mistique cruise. First the pluses: - Lovely ship, elegant, well appointed mid-sized, never felt crowded, spacious verandah cabin and bathroom, lots of little 'extras' in ... Read More
We booked the Concierge Level upgrade for the Mayan Mistique cruise. First the pluses: - Lovely ship, elegant, well appointed mid-sized, never felt crowded, spacious verandah cabin and bathroom, lots of little 'extras' in the cabin - Very courteous if not genuinely friendly crew. - Amazing dining experiences in all specialty restaurants (Polo Grill, Jacques, Red Ginger, Toscana), and Grand Dining, as well as 'Terrace' (Buffet). Food and service 5-star. - Production shows were very well done and most entertaining. Performers were extremely talented. Especially enjoyed the 'World Beat' show. Minuses: - Adjacent cabin occupants were foreign teenage kids who managed to cause enough ruckus ranging from loud bangs and slamming furniture which would shake the wall with our headboard attached. We complained a number of times, but for the most part the problem persisted throughout the entire 10-day cruise. They and the parents denied any responsibility. Their group occupied at least several cabins. The Concierge felt that they were 'sincere' in their denials. - Pool deck restaurant and bar had very noisy slamming doors. Food mediocre. Smoking section outside permeated the adjacent interior corridor. - Internet took 15 minutes to download email... So our free 300 minutes between us didn't take long to get used up. - After flying all night from the west coast (free airfare)... The lounge areas both at Miami airport and at the port were hardly comfortable... Even at our upgraded 'Concuerge' level status, there was little notable difference in amenities and not much prioritizing of advance boarding status, from what we could tell. Could not access our cabin until after 1 PM. - Cruise ports offered mostly cookie cutter canned experiences of duty free (Diamonds International & Tanzanite) - which were hawked on-board prior to disembarkation. Most Excursions offered were rigorous physical activities, many involving hours of bus transport - not a lot of cultural offerings near port. Great opportunities if one does scuba, zip lining, trekking or at least some snorkeling. Safe to say that we would not likely repeat this itinerary... Or at least would think twice before even repeating a cruise on this line. Read Less
Sail Date January 2016
Don't get me wrong we had a good time because we had 11 family members and a gang of friends onboard. We are all Crystal veterans giving Oceania a try because they had a much better Christmas itinerary than Crystal this year. ... Read More
Don't get me wrong we had a good time because we had 11 family members and a gang of friends onboard. We are all Crystal veterans giving Oceania a try because they had a much better Christmas itinerary than Crystal this year. Embarkation was a breeze, debarkation was unbelievably tedious, disorganized and my son missed his 11:00AM flight. We were told by Oceania (I called myself) that no matter how many children were onboard, there would be no programs or babysitters. We considered bringing a nanny, but decided the kids (5 & 8) could stay up some nights and the parents would turn in early some nights. Upon arrival, we were told there would be a kids orientation at 4:30. The kids club (what?) was amazing and getting a babysitter was not a problem. Such a big fuss about no kids, we hate kids, we don't want kids...on Oceania. Guess what...people don't leave their kids home at Christmas! Oceania get over it and say most of the year we don't encourage kids, but at the holidays we understand. Ship and cabins were nice. We had a Penthouse and it had a nice amount of space. Alternative restaurants, especially Jacques were very good. However, the dining room was not good at all. We began referring to it as the Mess Hall. Very inconsistent food and sometimes down right bad service. The first night our dover sole came with sauce on it and bones in it. Crazy! Terrace was great at breakfast and sometimes good at lunch. Waves, the service was ridiculous. Rarely got what we asked for. A glass of wine took forever. We did the prepaid drink package which was $5000 for our group. Very inconvenient having to give your card everytime we ordered a drink. Oceania has to figure out a less intrusive way to manage their drink inventory. Yes, that's what we were told it was for. There was no organized Bridge for my husband. Not happy. The advertised times of port debarkation were cut short at many ports. Leaving sometimes at 4:00 instead of 8:00. St. Barts, for instance. I made hair appt.s in advance throughout the trip. When I got onboard, they had no record of them. Not life threatening, but very inconvenient. The service on the pool deck was poor. No one made eye contact and offered nothing. Yes, if you asked, they got whatever it was for you, but no offers. Water???? We had booked two subsequent trips on Oceania. One for 35 days and another for 18 days. We have canceled both. We realized we are Crystal people. Until Oceania becomes All Inclusive and beefs up their service we're not going back. Read Less
Sail Date December 2015
Riviera Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.4
Entertainment 3.5 3.2
Public Rooms 4.5 4.6
Fitness Recreation 4.0 4.0
Family 2.0 4.0
Shore Excursion 4.5 3.2
Enrichment 4.0 3.5
Service 4.5 4.4
Value For Money 4.0 3.8

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