348 Oceania Riviera Luxury Cruise Reviews

Sixth Oceania cruise, just wanted a short escape before Christmas. We didn't care about the ports, we just wanted to relax and enjoy the ship. We were not expecting the worst service ever received on an Oceania cruise, and actually ... Read More
Sixth Oceania cruise, just wanted a short escape before Christmas. We didn't care about the ports, we just wanted to relax and enjoy the ship. We were not expecting the worst service ever received on an Oceania cruise, and actually some of the poorest service I've ever experienced on any of my past 25 or so previous cruises My guess is that between having management raided by Viking Ocean cruises and others, and higher than normal turnover in staff, and procedural changes caused by the merger/takeover by NCL that the hotel side of the ship's operation is in chaos. 1) Embarcation - We were supposed to have expedited embarkation (paid for last-minute upgrade). Total disaster, lobby jammed with passengers, computers said to be down, took more than 1 and 1/2 hours for so-called expedited service. I couldn't find anyone from the ship's management to discuss the problem. 2) Finally boarded the ship, crew at the gate was cordial and welcoming. We went to the lunch buffet and were surprised at the general attitude of the crew. Not one person said hello, welcome to our ship, or anything else. Got the feeling that we were an inconvenience to them, not the folks that paid their salary. Very different than the past. 3) Cabin was spotlessly clean, but also very warm. Adjusting thermostat was of no help, had to call for maintenance to reset the controls in our cabin. Serviceman was cordial and fixed the problem. 4) Service in the bars and areas surrounding them was poor. We almost always had to ask for help and for additional service. Given that they charge $12 for Canadian Club on the rocks I expected that they might pour a decent drink. I was wrong, could not have been more than a 1 oz. pour. Also, almost always seemed to be short-staffed and servers apparently had no idea what good customer service was. Cold at best, borderline rude at worst. Pianist on board the ship would have been better replaced by a player piano. NO personality, average ability and mostly annoying. 5) Specialty restaurants - Service was good, staff was attentive, food was excellent as in the past. I must say the overall quality of the food and it's preparation has not suffered with whatever else is going downhill. Food in the main dining room was good, service seemed fine, the nights we dined there the dining room seemed to be about 1/3 empty. 6) In conclusion, there is something terribly wrong with Oceania if our cruise is any indication. They have forgotten customer service, we've had better treatment on almost every other cruise line we've traveled in the past (25+). I doubt that we'll ever return to Oceania. It saddens me to say that, but it's become just a bit above average at luxury prices. Read Less
Sail Date December 2019
We chose this cruise because of the itinerary. All of the cities were places of interest to us and we had not visited them before. We took advantage of the pre cruise add on. Our hotel, Le Germaine, in Montreal had just re-opened after an ... Read More
We chose this cruise because of the itinerary. All of the cities were places of interest to us and we had not visited them before. We took advantage of the pre cruise add on. Our hotel, Le Germaine, in Montreal had just re-opened after an update. The update is quite modern, think chairs hanging on chain from the ceiling. The hotel is in an ideal location for walking to downtown. The bed was comfortable, shower large and wonderful, and the staff could not have been any better. The pre cruise itinerary enabled us to tour not only Montreal but also Ottawa. Oceania had quick embarkation and fast delivery of our luggage. The Riviera cabin with a veranda was perfect for us. The furnishings were standard but the linens and towels were pristine and new. Our cabin attendants, Suresh and Wilmer, kept our room cleaned and the refrigerator stocked at times when we were out, so we never knew they were even around. Our short conversations with Wilmer were pleasant and his smile and friendliness made him a standout in our mind. This was a very casual cruise with no formal night. Most of the female cruisers dressed in slacks and nice tops for dinners. A very few wore a dress. Men don't need to pack even a sports jacket. Laundry use of washers and dryers was free and detergent was supplied. Had I known, I would have packed less. Dining at the specialty restaurants was excellent, as was the service. We especially loved the Red Ginger and were lucky to get 2 nights there. The watermelon and crispy duck salad and the Sea Bass entree were outstanding. Check with restaurant reservations to see if there is room to add extra to your 4. Thanks to Oceania for including the specialty restaurants without an uncharge. Loved lunching at the Waves Grill. A main Dining Room tip: orders at shared tables will not be taken until the table is full. Entertainment was mostly very good. There was one magician that we didn't like due to the shrill yelling kind of delivery he had. He might have been a great magician but his delivery made the magic go away. One comedian was great the first night but a following night had too many "fart" jokes to be funny. Yes, our crowd was old-er but come on. Boutique options were limited. I was interested in the perfumes etc. at one shop. I observed that the clerk was quite friendly with the 2 customers in front of me. However, when I stepped up and asked questions, I felt that I was treated almost rudely by said clerk and not a valued customer. Perhaps I didn't have the look of $$ ? We loved all the ports that we visited but think the ship excursions were over priced. EX: 2 hour walking tour at 119.00 per person! Book from a local or go on your own at most places and you will do so much better than the Oceania excursions. The only exception was the 2 day hop on in NYC. I thought that one was reasonable. On tender days the wait to get off was terribly long. One day we didn't get off until noon. There must be a more efficient way for this. Disembarking was swift, our luggage was gone from in front of our cabin the night before to claim before boarding our bus to the airport. We did so enjoy our trip but would caution that this was a ship of elderly persons. This is not a cruise for children. I would not recommend it for those who are looking for lots of shipboard fun. There were daily Mensa quizzes, trivia, bean bag toss, golf, an art scavenger hunt, and a few other activities. Perhaps this was in part to the ports and time of year. I don't know about Caribbean experiences on Oceania. Enjoy your trip! PS. Points were given for joining in on the quizzes, trivia, etc. At the end of the trip there was a point redemption for awesome items. I scored a fleece lined windbreaker, t shirt, and purse holder! Read Less
Sail Date October 2019
Food was great, excellent maid service and friendly professional wait staff. Lousy wifi connectivity; we had to go to computer area to complete this review. On shore excursions were less than adequate. Cliff Walk and Breakers in ... Read More
Food was great, excellent maid service and friendly professional wait staff. Lousy wifi connectivity; we had to go to computer area to complete this review. On shore excursions were less than adequate. Cliff Walk and Breakers in Newport was good and allowed for time on your own in Breakers mansion. PEI tour of Coastal Charms was too long -- stopping for 45 minutes at souvenir shop not desirable. Travel lectures were extremely disappointing, Information presented in a rambling, disorganized fashion providing very little real guidance or background history. Ship is beautiful and has a variety of areas for eating and enjoying the time traveling. Dining was great and food exceeded expectations. Entertainment also exceeded expectations: the string quartet was fabulous, professional and very enjoyable. The Riviera Show team was fantastic, extremely talented and delightful. Comedienne was very good both evenings and also in the afternoon session. Comedian was good but use of bathroom humor was overdone and in poor taste. Major credit to Oceania captain and crew for change in itinerary because of bad weather in Bar Harbor. Change allowed us a beautiful fall day in Bar Harbor and Acadia National Park. Embarkation and disembarkation went very smoothly even when port required use of tenders. Read Less
Sail Date October 2019
We were looking forward to seeing the fall colours down the coast of New England and indulge ourselves in some luxury. We could not fault the cabin or the service onboard - both were excellent. But much of the food was not really to ... Read More
We were looking forward to seeing the fall colours down the coast of New England and indulge ourselves in some luxury. We could not fault the cabin or the service onboard - both were excellent. But much of the food was not really to our taste - a very burnt-tasting lobster bisque and some odd flavour combinations (not sure what they did to make the avocado toast taste nothing like a fresh avocado) though Toscana served some of the best pasta I have ever tasted. The entertainment was ho-hum - good dancers but poor voices and the Smile String Quartet did not raise a smile at any time (very serious young ladies). The saving grace was the Riviera Show Band who were great. However what really shocked us were the prices of the excursions. You can always expect that they will be pricey from the ship - but up to 3 times the price of the same excursion booked independently is price gouging. My suggestion is to book some excursions independently before you leave - Quebec, Portland and and Bar Harbour are too beautiful to miss because of budget and there are very good independent companies that offer great value. It was also disappointing to spend 2 days sheltering at sea during a storm and not be provided with anything other than the set daily activities to compensate for not seeing Boston and Rhode Island. Some of the activities were naturally over-crowded seeing nobody was on shore. A bit of imagination and the addition of some extra entertainment would have helped raise the mood and overcome the disappointment. But the worst part was the disembarkation - a queue that was so long it took us nearly an hour to leave the ship. We have never experienced that on any cruise before. What we always remember is the beginning and the end - and the ned was very bad indeed. Read Less
Sail Date October 2019
Told this USED TO BE a great cruise line. Times have changed tremendously!! Definitely a 3rd rate ship in need of professional leadership at the corporate level. The ship is run as though they going broke!! You pay for two ... Read More
Told this USED TO BE a great cruise line. Times have changed tremendously!! Definitely a 3rd rate ship in need of professional leadership at the corporate level. The ship is run as though they going broke!! You pay for two fares for you and your partner, then are told the so called free internet can only be used by one of you at a time??? Or you can pay an additional $270 for the other person. They allow one bar of shower soap for two people to last 2 weeks. The same with the small bottles of lotion and shampoo ! Of course, you can purchase more.... Food quality has definitely declined significantly!!!! And the portions are meager as you almost beg for more. Waiters have been ordered not to ask would you like another drink, unless it is one you are buying. We would never cruise with Oceania again. Caveat emptor.. Read Less
Sail Date September 2019
Just returned from three week cruise on Riviera. Have cruised with them before but I think they have gone downhill. Many small problems. Late for several excursion because of management issues. Three tours was cut short because of ... Read More
Just returned from three week cruise on Riviera. Have cruised with them before but I think they have gone downhill. Many small problems. Late for several excursion because of management issues. Three tours was cut short because of problems but we were offered no compensation. Twice we had serious tender issues and once had to be towed back to ship. Crew was good but I think there are management issues. Most disappointing was the excursions.Descriptions did not match reality. They over-hype the excursions. leading to a disappointing experience. Management unresponsive to our issues.Disembarkation was an issue. We were told breakfast a 5:30 but when we got there they said it was a mistake and had to wait until 6:30, another in a series of management miscommunications. Leave the ship was 30 min.later than we were told. Special restaurants were all excellent. The manager of Red Ginger was very impressive and ran a top notch operation. Read Less
Sail Date September 2019
This was our second cruise on the Riviera. The food quality and service quality have fallen significantly over the past year. We went on our first Oceania cruise in 2014 on the sister ship, Marina, for a Baltic cruise. We could not ... Read More
This was our second cruise on the Riviera. The food quality and service quality have fallen significantly over the past year. We went on our first Oceania cruise in 2014 on the sister ship, Marina, for a Baltic cruise. We could not believe how wonderful and attentive the staff was. The shore excursions were great and fairly priced. The food and drink service was outstanding. Last year we took Riviera for the Greek Island cruise. The food quality in the main dining room had dropped. The service had lessened. The shore excursions were much more crowded and over priced. The entertainment offerings were poor at best. This year we decided to try the ship again with some friends we met on the last cruise. Had it not been for the passengers we engaged with and a few outstanding staff members, the cruise would have been a disaster. This was the Northern Allure cruise from Southampton to Reykjavik. The first night we found shards of a broken glass on the bathroom floor. We brought this to the attention of the staff and insisted they re clean the bathroom floor. After that the cabin attendants never acknowledged us. Never greeted us and made an effort to turn away as we passed by. Our bathrobes were taken, but not replaced. Our bath mat was taken, but not replaced. These incidents required us the call the supervisor. The cabin had dust on the glass shelves - never cleaned in 2 weeks. The bathroom vanity handles were loose. The in room safe had a taped on piece of paper for a door handle, the plastic on the buttons was worn off and several numbers would not work, and the inside battery cover was held in place with a band aide. One evening in Toscana, the Italian specialty restaurant, my desert glass was cracked through 2 sides. I spoke with the restaurant manager. I never received a formal apology, and offer to return to try them again - you could only book the 4 specialty restaurants once each on a 14 day cruise, or a free bottle of wine as an apology. In another specialty restaurant, the Polo Grill - the cocktail I ordered was not good. Instead of offering me another or something else, I was still charged for this. At the Waves outdoor grill, I asked for a simple smoothie of yogurt with milk and fruit. The staff informed me that they could only make the 3 combinations that were posted on the board. None of these were to my liking. One evening my wife requested pasta with only olive oil and cheese. She was told she could only have pasta with the sauces listed. How easy is this to make, especially since the pasta was in front of her and did not have sauce on it yet. The evening entertainment was hit or miss. Other less expensive cruise had far better shows, such as the Greek Crystal cruise from Montego Bay around Cuba. This time we booked our own shore excursions, except for the free included ones. They were less than half price and much less frenetic. Since NCL has taken over there appears to have been a precipitous decline in the care and attention to details. For over $7500.00/person for the cruise portion only, this is not inexpensive. At this price there are numerous other cruise lines. All of the above was written on the on line end of cruise review. We were informed that every review was to be read and considered for future enhancements?????? I seriously doubt we will every cruise with Oceania again. I would advise those reading this review to carefully consider other options before booking. Read Less
Sail Date August 2019
This was our second Oceania cruise. We took one about three years ago on the Marina in the Mediterranean. While we enjoyed Oceania the first time, we were disappointed this time. One of the main things that was bothersome was the ... Read More
This was our second Oceania cruise. We took one about three years ago on the Marina in the Mediterranean. While we enjoyed Oceania the first time, we were disappointed this time. One of the main things that was bothersome was the terrible internet service onboard. We experienced this last cruise, but thought that with time, they might improve it. Alas, they did not. Think of old school dial up. That is how bad it is to connect. And, if you are traveling with another person in the same room, you both can't use the internet at the same time. It's not like I want to surf the web all day, but we would like to stay connected with our family at home and our businesses. For this cruise, we had 2 days at sea (1 scheduled, 1 unscheduled) and just could not even get emails, text our friends or family or upload our photos. My phone got full and I was unable to take pictures the last day of the cruise! We weren't the only ones complaining, either. Almost every other passenger we talked to was irked by this issue. Also, we felt like the Marina was in dire need of a refresh. We do understand that it is coming by the end of the year, but we were shocked that the overall appearance of the ship and our room was not of the standard we have come to expect from Oceania. Third, if you are tempted to go on an Oceania cruise for the speciality restaurants, be prepared to have a hard time getting into them at a reasonable time. Within hours the reservation desk was open to reserve online (45 days prior to sail date), almost every 6:30 and 7:30pm seating was gone for 3 people. That means we ate very late in the specialty restaurants which is not desirable. Forget getting help with this onboard, either. If the computer didn't have the spot free, you were SOL. The reason, we were told, was that the reservations open to elite customers first. Hence, they take all the good spots. This is not very fair... Another pet peeve was that Oceania seems behind the times with excursions. Ex - the guides do NOT offer ear pieces. We are not hard of hearing, but it is great to have the tour guide speaking directly in your ear so that you are not on top of one another and can walk away to take pictures at your leisure. Plus, many of the guides have thick accents and it is difficult to understand them to begin with. Additionally, if you did not book an Oceania excursion, the staff is not helpful at all with information about the ports. Nobody at the excursions desk knew anything and were unwilling to give advice about the stops we were about to go to. For ex - I did my research online first, but we decided to try to lunch at one of the ports. Without internet access to vet choices, we had to rely on advice from Oceania folks. The only thing they did offer was a local person sitting at a desk near the door in the mornings after docking. But, it was so competitive to talk to these people. Many of us were in the same boat and yearning for information and maps about the port if we did not have a plan. To be fair, Oceania had a pre-recorded video on the tvs for the ports the next day, but they were so boring and not a live person to speak to, which is what would make sense. Finally, disembarking Marina at the end of the cruise was a nightmare and so competitive, many of us were stressed out. This shouldn't happen at the end of our vacation. Apparently, we got in late to port and they got behind in letting groups out. The entire lobby was filled with wayward people trying to understand what was happening, where we should go to wait and if we were going to make our scheduled pickups to the airport. My mother-in-law also is elderly and incontinent. With the delay and the crowd of people, she was unable to sit and had trouble finding a restroom... The things I will compliment Oceania about is the food and service. The main dining room was consistently good and the people who work the dining rooms and stewards who clean our rooms were also very friendly, humble and great people. We enjoyed speaking with them on a daily basis. But, it is not enough for us to overcome the other problems. We won't be sailing with Oceania again anytime soon. Read Less
Sail Date August 2019
We chose this cruise because it was stopping at Bordeaux for 2 nights. We were in a Concierge cabin and enjoyed our cruise apart from a few concerns. In the pas we have always had bottled mineral water which we prefer.but now they are ... Read More
We chose this cruise because it was stopping at Bordeaux for 2 nights. We were in a Concierge cabin and enjoyed our cruise apart from a few concerns. In the pas we have always had bottled mineral water which we prefer.but now they are offering their own bottled Filtered water (Vero). Not quite the same! We decided to take advantage of the free laundry service. This was a disaster as the items were returned with yellow stains! They offered to reimburse us with onboard spend for one of the badly stained items. This we felt was unacceptable so they refunded on the last day via our final bill.This was a 14 day cruise and we were only offered 4 Speciality Dining reservations which is the same as for a 7 day cruise. We found at these restaurants that unless you agreed to share a table you had to accept a later booking and often missed the shows which were mainly good. Most of the excursions were good apart from the Wine tasting in a vineyard at St Emillion. We were only offered two small amounts of the same wine from different years! Our cabin attendant kept our cabin very clean and looked after us well. Also, the ship docked very near the centre of Bordeaux which was great. We still like the ship but were disappointed with some of the things mentioned above Read Less
Sail Date August 2019
We enjoyed Oceania on past cruises, especially the specialty restaurants, the smaller ship sizes and the service. Other cruise lines are cheaper, but the crowds are larger and the food is not as good as Oceania. Our cruise was 19 days ... Read More
We enjoyed Oceania on past cruises, especially the specialty restaurants, the smaller ship sizes and the service. Other cruise lines are cheaper, but the crowds are larger and the food is not as good as Oceania. Our cruise was 19 days and covered a number of ports we had previously been to, but we wished to visit Turkey, Israel and Cyprus. Embarkation at Port Piraeus, Athens ran smoothly. It took less than 30 minutes and we were on the ship. We find the ship is always clean in the public areas, the staff are extremely helpful and pleasant and enjoy a bit of banter. We found this time there were a number of passengers travelling with children. Sadly they are unsupervised around the dining areas and like to run up and down the halls during the day. I realise it is not the staffs responsibility to control them, but this can ruin it for others. We used the ship's excursions a couple of times which were quite good. I think next time we will organise our own excursions. It is most frustrating when people wonder off and forget the time, whilst everyone else is waiting at the bus. The onboard entertainment is not something we go to see. The band at the pool were playing a couple of times, and I thought they were pretty useless. Would have been better with just come music playing rather than a band. Disembarkation at Barcelona, Spain was super easy. We walked off the ship and all the bag were waiting downstairs. Plenty of taxis waiting to take departing passengers to hotels, airports etc. Read Less
Sail Date July 2019
This is my fourth cruise with Oceania. I have been on both the Riviera and the marina. Well both ships are lovely, I have to say that I enjoyed the Riviera the most. I find the ship to be simply beautiful. This service is always so helpful ... Read More
This is my fourth cruise with Oceania. I have been on both the Riviera and the marina. Well both ships are lovely, I have to say that I enjoyed the Riviera the most. I find the ship to be simply beautiful. This service is always so helpful and cheerful. We had a penthouse suite as I was traveling with my father and aunt. The room was clean, well appointed, and had plenty of room. We all had enough space to put away all her clothes. The suitcases fit comfortably under the bed. They would unfold a sofa bed every evening that my dad slept in. I wanted to sleep in it but he insisted that it was more comfortable. The walking closet was large enough to act as a changing room. I am usually out all day on a tour or exploring on my own. I have no real interest in on board activities or entertainment. I found the chamber music group that played in front of the grand dining room and martinis bar to be absolutely delightful. I enjoyed the afternoon tea. However, I notice that they no longer have the pastries and sandwiches set up as self serve. You had to wait to be served with the little cart that goes around. There are some ways I see that the line is cutting back since they have been acquired by Norwegian line. I hope this doesn’t continue. The tea was still delightful. We had our transfers from the airport to our ship and from the ship to our hotel handled through Oceania. This was very efficient and made embarkation and Disembarkation pretty easy. The only trouble was is that there were so many people who had booked the room at the grand Brittania hotel in Athens that they were somewhat overwhelme. Oceania did their best to accommodate us while we waited to be checked in. The only problem I encountered during the cruise was with regard to their policy on booking on board. They provided numerous handouts stating that you could save $600-$1200 if you booked on board depending on the length of the cruise you chose. However that so-called discount only brought the cost down to what was their published prices less $100, you also got 100 on board credit. This is not the $600 to $1200 that The handouts indicated. Also the onboard Oceania ambassador I found to be Unhelpful and disingenuous. It seem that she was more concerned on her commission then in booking us in an appropriate room. Oceania is a great product they do not have to rely on this shady kind of marketing. I find the food to be generally of high-quality on the ship. I do agree that the offerings in the grand dining room tend to be very boring. Also if you expect your steak in the polar grill to be very rare, you have to order it “blue“. If you say rare you will get something like medium rare. I have already booked a Caribbean cruise and a cruise that goes to southeast Asia next year. I feel Oceania is kind of on the cusp here, it is still a very high-quality product, I just hope corporate doesn’t ruin a good thing. Read Less
Sail Date July 2019
I had chosen Oceania because of their highly rated cuisine. This cruise did not disappoint. We are first time cruisers with this line and this itinerary. From start to finish...the room, the wait staff, the cuisine, the excursions, the ... Read More
I had chosen Oceania because of their highly rated cuisine. This cruise did not disappoint. We are first time cruisers with this line and this itinerary. From start to finish...the room, the wait staff, the cuisine, the excursions, the overall atmosphere of understated elegance. So many places to sit and enjoy the cruise life and even dealing with the nitty gritty (laundrettes on each floor were very popular). We dined in each specialty restaurant...Red Ginger, Polo Grill, Toscana and Jacques. Each offered interesting choices and were true to the cuisine of the culture. And as always, you felt like royalty. A sweet bonus (and veddy proper) was tea at 4pm. Choices of teas, sandwiches and scrumptious desserts kept you sated until dinner. The show was very entertaining combining actual entertainers and on screen clips of Broadway shows and stars. I even noticed the artwork on each floor was beautifully done. Excursions were just the right length of time, with great tour guides. The longest day was Florence and Pisa and you do need more time to cover those areas. Embarkation and Disembarking was efficient and quick.It was wonderful and I am looking forward to another Oceania cruise. Read Less
Sail Date June 2019
It covered 9 ports in Spain alone. And had a terrific small as well as larger ports. We did not use the cruise line’s tours but booked thru Spain Day Tours which were really terrific and we’re less costly than the ships’. The ... Read More
It covered 9 ports in Spain alone. And had a terrific small as well as larger ports. We did not use the cruise line’s tours but booked thru Spain Day Tours which were really terrific and we’re less costly than the ships’. The food was excellent and except for Red Ginger (where the service and food was not great) all the other venues were top notch. Embarkation and disembarkation were very smooth and fast. The shops cleanlines was exemplary. The crew always had a smile and always greeted you. They were all wonderful. We visited Barcelona, Valencia, Alicante, Cadiz (Seville), Almeria, Cartagena, Ibiza, Palma de Mallorca and Palamós. The specialty restaurants: Polo grill was very good, Jacques was also very good, Toscana was also excellent. The buffet grill was out of this world with its tremendous variety of selections. Room service was very quick and superb. The concierge lounge on the 9th floor was a disappointment as the snack selection was pitiful. Overall the cruise was excellent and good value for its cost. Read Less
Sail Date June 2019
As repeat Regent users we thought we’d give a try to its sister company, understanding that given the larger size of Oceania vessels we would have a somewhat different experience. We had heard that the food and beverage in particular was ... Read More
As repeat Regent users we thought we’d give a try to its sister company, understanding that given the larger size of Oceania vessels we would have a somewhat different experience. We had heard that the food and beverage in particular was considered superior to Regent’s. Most emphatically that is not the case. Oceania’s larger variety does not mean better quality offerings and definitely not better service. With the exception of Toscana and Jacques, meals throughout were average. With the exception of the Illy Baristas coffee bar, the quality of coffee elsewhere is remarkably uneven and poor. Overall, the sincere, uniform warmth and attentiveness ever present in Regent’s staff is glaringly absent here. And while this is not to say that Riviera’s service is poor, it can best be described as 4-star vs the Regent’s consistent 5 stars. The experience for independent cruisers is diminished by the proliferation of groups on board Riviera. Will stay with Regent or Crystal after this failed experiment with Oceania. Read Less
Sail Date April 2019
We chose this cruise because of the luxurious rooms and service, and the smaller number of people on board. We were very pleased with the service and accommodations, the food was superb in every restaurant, and the amenities such as spa, ... Read More
We chose this cruise because of the luxurious rooms and service, and the smaller number of people on board. We were very pleased with the service and accommodations, the food was superb in every restaurant, and the amenities such as spa, exercise room, butler service, etc was exceptional. We couldn’t ask for a better ship and crew. Our butler was extremely knowledgeable and helpful to us. All of the staff on the ship were very accommodating and pleasant at all times. We really felt like they were genuine in their actions. We took a cooking class and had a lot of fun learning how to cook Mediterranean food. The restaurants were exceptional and all gave a top class experience from the wait staff, food, wine, etc. the travel overnight to the next port was a great way to move from port to port each day. The embarking to port was easy and usually close to town for walking or catching a taxi. The tours were well planned and easy to access. A few shorter tours at each port (2-3 hours) would have been helpful to add to the tour options. Overall the cruise was exceptional and I will consider other cruises on Oceania! Read Less
Sail Date April 2019
The ship was beautiful and well maintained. The pool deck furniture was a little tired, particularly in the spa area, but that's a nit pick. Otherwise, the Riviera is a beautiful ship! The crew, almost to a person, was ... Read More
The ship was beautiful and well maintained. The pool deck furniture was a little tired, particularly in the spa area, but that's a nit pick. Otherwise, the Riviera is a beautiful ship! The crew, almost to a person, was friendly, outgoing, and helpful. This cruise, for us, was for relaxation and to get away from the cold weather up north. We did not participate in any of the ships excursions so we can't evaluate them. Due to "strong winds" we had to skip the stop in Belize. So instead , we spent the day cruising around the Gulf of Mexico. The on-board entertainment, particularly the evening shows in the theater ("lounge"), was as expected. Not to the same level or quality that we have enjoyed on Celebrity or Princess but not bad. The comedians and magicians were very good. It was nice to be on this size ship. No problem getting a deck chair, no waiting in line to embark or dis-embark, no problem finding a table in the "buffet". But, "buffet" probably isn't the best way to describe this venue. Yes, you do go to various counters to pick what you would like to eat but the staff plates it for you, no 500 hands on each serving utensil. At the grill you can order rib-eye, lobster tail, LARGE shrimp, lamb chops, etc. What surprised me was the standard question, "how many lobster would you like?". In any case, the food was excellent. Not perfect, but I don't know how Oceania could have catered to the varied tastes of 1250 passengers in a better way. All the specialty restaurants, particularly the Polo Grill and Toscano, were excellent. Read Less
Sail Date March 2019
This is our 12th cruise on Oceania. We have been on Rivera a total of 3 times and have just disembarked the ship on March 6. The food, service, and and attention to detail were excellent! I noticed a slight "wear and tear" ... Read More
This is our 12th cruise on Oceania. We have been on Rivera a total of 3 times and have just disembarked the ship on March 6. The food, service, and and attention to detail were excellent! I noticed a slight "wear and tear" on the ship and was informed that the ship will receive an update this April. We had been on Riviera when it was a new ship so I was able to notice any changes. We had a Penthouse 3 cabin which was huge with plenty of storage. There was a separate shower and bathtub, two vanities,and also a huge walk in closet. The room stewardess and butler were also excellent. The cabin was kept spotless and they were very accommodating. Oceania asks for a Mid-cruise evaluation. They really pay attention to your comments. If there is a negative comment, the appropriate department follows up concerning your comment and tries to make you happy. The entire staff is friendly and professional. We love Oceania and now only cruise with this company. Read Less
Sail Date February 2019
We like the atmosphere on Oceania cruises. The Riviera was our second Oceania cruise this year. We were in the Caribbean and liked having a larger ship on this itinerary. We do prefer the smaller ships for touring itineraries. ... Read More
We like the atmosphere on Oceania cruises. The Riviera was our second Oceania cruise this year. We were in the Caribbean and liked having a larger ship on this itinerary. We do prefer the smaller ships for touring itineraries. We had a Concierge Cabin. Since it is basically the same size as a balcony, it probably isn’t worth the difference in price. The only amenity that was worth it was the opportunity to book specialty restaurants further in advance. I know that the Riviera is being renovated soon and I could see where it needs it. The specialty restaurants are phenomenal on this ship. For those who have not done this line before, they probably have the most comfortable pool chairs of any line. If you like a quiet upscale atmosphere, you won’t be disappointed. The only turn off to me was that they pushed bingo, which brought the line down a notch in my opinion. Read Less
Sail Date February 2019
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get ... Read More
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get the Sea Bass), Polo Grill, Toscana and the Main Dining room. All the meals were delicious and I found the wait staff very friendly. I can’t wait for my next cruise. Being a solo traveller, I decided to sign up for some of the ships tours. The kayaking experience was very interesting with our tour guide filling us in on the sea life around Great Stirrup Cay. I think the group thoroughly enjoyed his talk. Another day found me on a trolley train in St.Lucia. It was a great ride and our conductor was a very funny man. We got to see through the town of Castries, as well as a ride to a lovely beach, it was a fun day for everyone. We were never far from areas to shop at any of the islands that we visited. I did overdue it a little bit at the jewelry table on the ship, but that’s what vacations are all about. Touring by day, shopping by night! The catamaran sail at Sr. Bart’s was a wonderful way to spend time there. While many found the shopping very expensive, I found the sailing and swimming in the cove to be a wonderful way to spend the day. I would highly recommend any of these tours. Disembarkation was smooth and timely. A shout out as well to Judy for all her hard work. Read Less
Sail Date February 2019
Caribbean snorkeling cruise. Great space in the penthouse suite. Chose for the itinerary but wish they stayed longer in Bonaire. Did not like that we had to wear a life preserver is when taking the cruises excursion to snorkel. Food was ... Read More
Caribbean snorkeling cruise. Great space in the penthouse suite. Chose for the itinerary but wish they stayed longer in Bonaire. Did not like that we had to wear a life preserver is when taking the cruises excursion to snorkel. Food was quite good but wish there was more variety as 12 days I would’ve liked to seen different choices. Overall Oceania did a great job with organization embarkation disembarkation and meeting my requests. Pre-ordered particular juices ahead of time and we did indeed get them. Privee was very good. It was our third time booking Privee and it’s a fun evening. Jaques is way too creamy and rich. How could somebody possibly ruin escargot? By smothering cheese all over it. The easiest muster we ever did...thanks for that, luggage arrived by the time we entered suite... Crew friendly and helpful. Bingo run well until too many people ....had to stand in line for 30 min to purchase cards...unacceptable...Should have had several stations or areas to purchase cards to avoid long lines. Read Less
Sail Date February 2019
Let me start with the entertainment. First Rate. 12 Person very high end team dancers and Singers. Great shows. We saw three different shows in ten days. So well produced and choreographed. Beautiful costumes with many changes. And ... Read More
Let me start with the entertainment. First Rate. 12 Person very high end team dancers and Singers. Great shows. We saw three different shows in ten days. So well produced and choreographed. Beautiful costumes with many changes. And excellent recorded music. Sets and background video images on screens. Of the forty cruises we have been on, on Cunard, HA, Seabourn, Silversea, Regent and Celebrity, and Oceania, this is the best set of shows we have ever seen and the most talented entertainers. We have sat through some real snooze cruise shows over the years and honestly we were so impressed with this team and the shows themselves. Handsome young men and beautiful girls, all well choreographed, talented and produced.I cannot enough. The pool deck chairs, while packed in like sardines, are very comfortable. Very thick chair pads and towel covers. Unlike some competitors, who provide no chair pads. Oh my aching back. Food on board Oceania is said to be the best at sea, and the 4 specialty restaurants of Asian (Red Ginger), Jacques the signature French of Jacques Pepin, the Italian Toscana and the grill Polo Lounge all provide really knockout and authentic meals. High end ingredients used and great chefs that produce truly fine dining experiences. The MDR itself is also very good, and service superb throughout the ship's restaurants. Very attentive and competent waiting staff. Buffet in the Terrace is so dull and boring, although many onboard could not wait to fill their plates and stomachs. Speaking of which, many oversize anatomies on board. Growing worse we have observed over the years. The cabins are very nice. We had any A class cabin, and while the bathroom is small, the size of the cabin and balcony was fine for a ten day cruise of the Caribbean. Anything longer we would have opted for a more spacious P cabin with a walk in closet and more interior space.. Officer staff removed and not very passenger interactive or friendly. Not a good mark for Oceania. Captain made his daily announcements but was a ghost. The ship itself is only 5 or 6 years old and very modern. Very open with lots of public space and bars. Martinis is the place for cocktails. Ship sails well, but the Caribbean seas were calm throughout the ten days. The drinks packages offered were fair priced, and the wines included drinkable if not great. All typical of what passes for wine lists on all cruise lines today. Bottle a la carte prices exorbitant for the product available. Horrendous boarding experience in Miami. Oceania should be ashamed, even though some of it was caused by the unfortunate death of a crew person and ship's late arrival.. But no command presence on the ground to handle the huge backed up crowd waiting to board, and very poor communications. It almost got out of control. Not a bright spot on this cruise, but fortunately it was not a harbinger of bad things to come as many feared. All in all Oceania continues to do a very good job, even under NCL ownership. Many fears have been allayed. The product is the same as it first was for us ten years ago when we first sailed with Oceania, which is very good indeed .And the ships size of 1250 passengers while large for us was not too problematic, except for sea days when the sardine factory on the pool deck was overactive. Read Less
Sail Date January 2019
WE decided to go for a cruise over Christmas and New Years. We told our travel agent to book Viking out of Miami. It was sold out so our agent suggested we try Oceania, as they were comparable. The are not. We were disappointed in most ... Read More
WE decided to go for a cruise over Christmas and New Years. We told our travel agent to book Viking out of Miami. It was sold out so our agent suggested we try Oceania, as they were comparable. The are not. We were disappointed in most aspects of the cruise with exception to the crew. They were exceptional. The spa was great also. All other aspects where inferior. The entertainment was poor. they had a piano player who was good. A guitar player not so great, a comedian who was not funny. I think the single biggest disappointment was the food. As they are known for their food we had great expectations. We ate in all the venues on the ship and were not impressed. The disembarkation was late due to medical emergencies and was disorganized.it was almost 3 hours after our arrival in Miami before we got off the ship. We will not travel on Oceania again. Read Less
Sail Date December 2018
My wife and I were underwhelmed the first few days,,,inconsistent service ,food and entertainment.not much effort into celebrating xmas,,,but much improvement in the second week,,,New Years eve celebrations were great,,entertainment went ... Read More
My wife and I were underwhelmed the first few days,,,inconsistent service ,food and entertainment.not much effort into celebrating xmas,,,but much improvement in the second week,,,New Years eve celebrations were great,,entertainment went to the next level,,,food improved,,except for the tough meat in Polo restaurant,,strange mix of very old and infirm passengers ,Europeans,wealthy Americans,Brits and Australians,,,generally an interesting and fun crowd .we intend to give Oceania another chance to impress,but not over Xmas and new year.We found the staff to be gracious,well mannered,well dressed and happy to assist in any way,,,sometimes in the face of some very rude passengers (unfortunately).Disembakation was a mess,because the ship was two hours late on arrival,not the ship’s fault .Reservation system for the specialty restaurants seem to work fine,,so long as you got the the reservation desk early on any particular day.we both thought Toscanna was far and away the best restaurant,,the lobster pasta was to die for! Read Less
Sail Date December 2018
Cruised on this ship before and the date worked. The staff onboard is outstanding and always ready to please. Very clean ship everywhere. The cooking classes were amazing and the instructor/chef was amazing. Now the bad parts! The ... Read More
Cruised on this ship before and the date worked. The staff onboard is outstanding and always ready to please. Very clean ship everywhere. The cooking classes were amazing and the instructor/chef was amazing. Now the bad parts! The entertainment and food were sub-par. The shows were so bad ....::that calling it a high school musical is insulting to HS! Their a brand that is suppose to be known for its cuisine...,if you took a poll of guests you’d get a resounding “Terrible”. The management on the ship is fully aware of the quality and presentation. Hard pressed to do this line again. However like the size. Had a great time in St Bart’s and the spa was amazing. Great massage. The itinerary played a big part of my decision and again having sailed on Oceania I knew what to expect. The ship is going into dry dock in April for a very limited refresh Read Less
Sail Date December 2018
We chose this cruise because it's a smaller ship (1200) than we've been on before and a number of our friends recommended Oceania. Wanted a cruise out of Florida as we live there. We chose a Penthouse 2 suite and we loved ... Read More
We chose this cruise because it's a smaller ship (1200) than we've been on before and a number of our friends recommended Oceania. Wanted a cruise out of Florida as we live there. We chose a Penthouse 2 suite and we loved it. Very spacious. Beds are sooo comfortable. So is the bathroom. So much storage that we didn't use any of it in the cabin itself. Just in the big walk in closet. It has a bunch of drawers, more hangers than I ever saw in a cruise ship closet, as well as a wall mounted shoe rack and many shelves. Also a safe. Didn't use the butler much except for breakfast in our room every morning. He also bought some snacks every evening. Room service was terrific. We'd put the service tag out and they'd practically be there in five minutes making up the room. Morning and evening. Service was exceptional all over the ship. I even said to my husband that they must take good care of their staff because they always seem so happy and can't do enough for you. Food was excellent especially in the four specialty restaurants. No extra charge to dine in any of them. Even the buffet and the poolside restaurant was wonderful. The buffet was probably smaller as far as selections but you'll always find lots of good things there. They serve it to you. No one is allowed to serve themselves. At the poolside restaurant, you order what you want, sit down and they bring it to you when ready. Embarkation was amazingly fast. We were on the ship and in our stateroom within 10 minutes. I'm sure being in a suite helped, but doubt it took much longer for people in other cabins too. Disembarkation was the same. About 10 minutes from the time you requested to leave the ship and through customs. Don't know if that's the norm but I'm guessing it is because there are less passengers. Didn't go to any of the shows but did enjoy the string quartet every night and one day at the 4pm tea. Didn't use any of the shore excursions. Just got off the ship and walked around. Husband stayed onboard so didn't want to leave too long. Again, the service. They just couldn't do more for you. No matter what it was you wanted. We're looking forward to traveling with Oceania again in the future. Read Less
Sail Date December 2018
Riviera Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.4
Entertainment 3.5 3.2
Public Rooms 4.5 4.6
Fitness Recreation 4.0 4.0
Family 2.0 4.0
Shore Excursion 4.5 3.2
Enrichment 4.0 3.5
Service 4.5 4.4
Value For Money 4.0 3.8

Find a Riviera Cruise

Easily compare prices from multiple sites with one click