7 Helpful Votes
Sail Date: May 2017
We recently sailed the River Splendor on MAJESTIC RIVERS OF EUROPE:CASTLES, CATHEDRALS & FAIRYTALES cruise, a 14-day river cruise mostly following Germany's Romantic Road with castles visible and viewed on land. The ... Read More
We recently sailed the River Splendor on MAJESTIC RIVERS OF EUROPE:CASTLES, CATHEDRALS & FAIRYTALES cruise, a 14-day river cruise mostly following Germany's Romantic Road with castles visible and viewed on land. The ship's cabins are basically the same size on 3 decks with the exception of the suites on the highest deck and the D cabins on the lowest deck which lack a french balcony and have a small window about the size of a small porthole just above the water line. Food service and wait staff were excellent. Our waiter,JARO, serve witha smile and graciusness and wine poured endlessly. Guided tours were interesting. However, the tour to Heidleburg required 2 hours of driving in each direction and viewing not themost interesting castle ruin that had been modified several times over the last centuries. Anoptional tour to Rothenburg was in lieu of spending a morning in Wurzburg; however, we did spend an hour at the end on return to the ship at the fortress in Wurzburg. A planned tour to Koblenz was skipped was eliminated because of a passenger hospital emergency that required deviationfrom routing and a medical evacuation that was handled well; however, we were docked in Koblenz and had sufficient time to walk around the old town which appeared quite charming. We had onboard entertainment in the evenings on 3 occasions; musicians came onboard playing local music, costumed dancers were cheery,and there was a glass blowing exhibiti. We ventured thru 78 locks which required closing down the top deck for 2 days. The CruiseDirector, Bogey,and his assistant Maya, were hands on, intimately involved in the cruise details, and made for an enriched cruise experience. Maya was an assistant on our Douro River cruise. Unfortunately, the cruise was marred by an apparent Vantage policy of overbooking within 90 days of departure or sooner on substanitally reduced deals likethe one we purchased. This was our third Vantage river cruise in 18 months. We were bumped from a June 2016 Douro River cruise and, fortunately, since our air was booked with Vantage,and our flexibility, we were rescheduled to July 2017, provided a substantial discount, and given an upgraded C cabin on thetop deck rather than the middle deck that had been assigned.. Vantage reps advised that Vantage had overbooked 12 cabins. The cruise itself was excellent. We reserved this Majestic Rivers cruise 1 1/2 months prior to departure at a reduced price. Our invoice assigned a cabin and expressly stated "C321 or better", a speciic cabin with a french balcony on the top deck. One week prior to departure, a Vantage rep called my wife who was at a gym and advised that we were being bumped to a D cabin on the lowest deck,, which turned out to be D 213, with the "porthole". My wife was at the gym and could not speak with him so she asked the rep to call me. Aside from the small porthole like window, because they are on the lowest deck and the window can not be opened,dT he D cabins are damp and small items that are washed take much longer to dry out. I was told incorrectly by that the rep explained everything to my wife. In fact, nothing was explained, and I was told that nothing more could be done. I called Vantage and spoke with their Travel Manager of 18 years who rudely stated that overbooking was endemic to the industry, and if I chose to express my concerns publicly,so be it. Our rate was adjusted by $600 for the difference in cost between our assigned C 321 cabin and an unspecific D cabin and discounted by $200 apparently for the incovenience of being overbooked. We emailed President Heny Lewis and received no response to our concerns prior to departure. We emailed the Travel Quality Department and was eventually advised that the Travel Manger with whom I had spoken was working on it and would do his best to restore us to a C cabin with a fernch balcony, as originally invoiced, paid for, and epressly reserved. and assigned. We never heard further from either the Quality Dept or the Travel Manager. Unaswered is the question of how a travel company overbooks a specifically assigned and reserved cabin,i.e. our "C 321 or better" reserved and invoiced cabin and bumps passengers in favor of other passengers--a form of discrimination. When we boarded the ship in Budapest, we asked the cruise director if our C cabin was available and were advised that the ship was fully booked and that we were assigned to D 213. The cruise director was truly concerned abouta problem that was not of his doing. As a result of the cruise director expressing to Vantage our ongoing and unaswered concerns, a few days later we received a bottle of champagne. As it turns out, 3 other D cabins were resided in by 3 other couples who also had been overbooked and bumped. Read Less
2 Helpful Votes
Sail Date: September 2016
I wanted to see the old cities of Europe and not have to move from hotel to hotel. My friend recommended Vantage and we unknowingly booked the same cruise. It was the most relaxing vacation I've ever taken. I hope to take a Vantage ... Read More
I wanted to see the old cities of Europe and not have to move from hotel to hotel. My friend recommended Vantage and we unknowingly booked the same cruise. It was the most relaxing vacation I've ever taken. I hope to take a Vantage cruise every second year to different destinations but I would even take this cruise again. Water was so calm that we didn't know when we were moving - the most relaxing vacation I've ever taken. I loved that there were only 160 passengers so that it was interesting to meet a varied group of travelers and have meals with very nice people. Met some new friends too. The boat was kept very clean, inside and outside. Service was exceptional and the best food I've eaten in a two week period. Loved that they were so flexible in providing food from the café menu in the restaurant so when the menu got a little too fancy for me I could order a grilled steak or salmon. There was no shortage of excellent and fresh food and a good menu variety. I'm a believer in Vantage. Read Less
18 Helpful Votes
Sail Date: May 2016
This was an outstanding cruise. The ship was beautiful and well maintained. Embarkation/disembarkation went very smoothly. The cabin, dining and service were all above expectations. Best of all, the crew was very friendly and ... Read More
This was an outstanding cruise. The ship was beautiful and well maintained. Embarkation/disembarkation went very smoothly. The cabin, dining and service were all above expectations. Best of all, the crew was very friendly and helpful. It felt like we were on a private yacht. We traveled with family (6 adults) - they made every effort to keep us all together for our tours, dining, etc. The itinerary was very good and the tours, which are included, were well organized. We saw all the local attractions at each port, plus had free time to roam around the area. The cruise director was a real professional - everything on time, very efficient when any changes had to be made. This was by far the best cruise experience we have ever had - it was our first river cruise, but we've been on at least a dozen ocean cruises. We started planning our next cruise with Vantage as soon a we got home! Vantage is a great company and we definitely will travel with them again. Read Less
4 Helpful Votes
Sail Date: July 2014
This was our second River Cruise with Vantage. Once again it was amazing! They do an excellent job with tours. We really had a special Cultural Connection at the home of the Marktheidenfeld famliy. The food was so good, entertainment ... Read More
This was our second River Cruise with Vantage. Once again it was amazing! They do an excellent job with tours. We really had a special Cultural Connection at the home of the Marktheidenfeld famliy. The food was so good, entertainment was a famliy who played Germany music. We were singing, laughing and dancing. Most passengers were in mid to late 60. Fun group. We spent a lot of time up on deck enjoying the view as we made new friends. We met a lady who has sailed around the world 5 times on first class ships. She said this was one of the best ever cruises she has ever done. Food was great. River Cruises are not what I expected. They are very busy and you have to be able to do a lot of walking. We were very suprised and pleased. Last night of the cruise Captain got notice the last lock was broken and may take two days to fix. He turned ship around and docked us at near by city for the night. He kept us up to date of what the problem was and within 2 hours, they had made new arrangments for us. Next morning buses picked us up we were bused to Budapest. We were booked into a luxury hotel and a sit down dinner was booked for us in the Hotel dinning room. It was seamless fix to problem they had no control over. This was our second River Cruise and my sister and brother in law went with us. They LOVED it. We would totally recommend Vantage. Read Less
River Splendor Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 4.0 4.1
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.9
Family N/A 3.9
Shore Excursion 4.0 4.5
Enrichment 4.0 4.2
Service 4.0 4.5
Value For Money 5.0 4.1
Rates 5.0 N/A

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