North America River Cruises Reviews

No pre-cruise contact by AQV. Booked 4/2023. Called early August to see if they were still cruising 9/3. Received boarding documents 2 weeks before cruise. That was all the pre-cruise information. Staff on board were terrific. Very friendly and helpful. River talks were highlight of cruise. Lots of information and good insights on Lewis & Clark, native Americans and history of the Columbia ...

We have wanted to take the Snake and Columbia river cruise covering the area that Lewis and Clark traveled in the early 1800s. We sailed on the American Cruise Line Harmony which was very disappointing. The line was very disorganized and the staff very inexperienced. Tours were changed or eliminated without notice until the last minute. The trip was pricey and not worth the cost. We could ...

Always a fun adventure with American Queen Countess! We are a very fit 73 and 72 year old married couple. Most passengers on the ship are near our ages. Many have mobility issues and there are often times of waiting particularly on the buses and getting on and off the ship. I wrote a previous review ("Life on the Mississippi") in July 2022 regarding the American, Countess. All the negative ...

The New England cruise on the American Star was an example of blatant false advertising. The website shows a new, modern ship with plenty of light and large staterooms and balconies. The American Star is a cross between a coastguard cutter and summer camp, outdated and broken down. Rust, dirt, broken chairs, outdated decor, stains on carpet - it is an embarrassment to the cruise line. Our door to ...

We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...

I chose this cruise because a few years ago we went on a American Queen Voyage. It was wonderful. Since it was the same company I thought this would be too. A few days before our voyage they changed our dining time to 7.30. I tried to change it back but they said it was because of the CDC guidelines. (some people did get it changed) They also sent us an email saying that there would be dining in ...

We were really disappointed in this recent December cruise from Nashville to Memphis. First the many positive things.... The food was really good, ample and varied. The staff everywhere on the ship were very friendly and helpful, especially the dining room staff. The ship seemed to be well maintained and clean and safe from the virus. The evening entertainment was probably above ...

Long time lurker, first time poster! We just returned from a cruise on Queen of the Mississippi ship (actually at the airport - flight delayed! Thank you American Airlines!) on the New Orleans to Memphis route. Overall it was an enjoyable cruise, but I will agree with some other comments I’ve seen on these boards that it seems the biggest struggle for ACL is having a crew that is trained and ...

We enjoyed enjoyed exploring the Columbia River Gorge. A riverboat is an excellent way to get to see this part of country. From other passengers that had been on American Cruise Lines I would hear consistently that they had good experiences on some of the companies other trips. However, anyone booking on this ship should be aware that this a very old and barely maintained boat. The boat is ...

Pre-cruise: We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...