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Cruise Ratings
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1 Helpful Vote
Sail Date: May 2018
Smooth pick-up at Munich airport and transfer to hotel in Nuremburg as we couldn't board until around 5pm. We received a warm welcome and we were delighted with our cabin - Panoramic Balcony Suite - comfortable, plenty of storage spaces - ... Read More
Smooth pick-up at Munich airport and transfer to hotel in Nuremburg as we couldn't board until around 5pm. We received a warm welcome and we were delighted with our cabin - Panoramic Balcony Suite - comfortable, plenty of storage spaces - compact but up to the standard of a 4 star hotel The food was excellent - from the great range of breakfast choices through to the 4 course dinner menus. Always plenty of choices and found the "Chef's Favourites" for dinner was usually a good choice. Whether you wanted a continental style breakfast, or hot breakfast, there was a great deal of choice and self-service was easy. Lunch had a variety of choices which changed every day, usually including speciality dishes from the region. Best to do a complete circuit of the lunch table first to see all the offerings, before deciding what to choose. The four course dinners always had plenty of choices and the seating of 2, 4 or 6 meant that you could choose how many to sit with and offered a great opportunity to meet other people and strike up new friendships. The shore excursions were always well organised and the local guides and the "Quiet Voice" units meant that you could really see and understand all the interesting parts of the tours. Also a good balance between guided tours and free-time meant that you can also explore on your own. The service was excellent, everybody, including the Cruise Director (Wes), Head Chef, waiters, bar staff, cabin stewards were polite, helpful and professional. I liked the well-organised aspect of the cruise - at all times, we could relax and enjoy the cruise as all the staff worked hard to keep everything running smoothly and ensuring that you had an enjoyable time. This was our first river cruise and we will definitely be booking again with Emerald Waterways (just can't decide where to go next!) Read Less
9 Helpful Votes
Sail Date: May 2018
This was our first river cruise and understood Viking was a top provider. BUT, we were very disappointed. The crew/staff were excellent, but after that things fell down. Getting a balcony is a waste of money as many times we were moored ... Read More
This was our first river cruise and understood Viking was a top provider. BUT, we were very disappointed. The crew/staff were excellent, but after that things fell down. Getting a balcony is a waste of money as many times we were moored next to another Viking ship's balcony which was just 2 feet away. No view or privacy! Breakfast was fine but other meals were poor. It became the joke many times to see what was served compared to what was ordered. Many times when we docked at a town we then had to be bussed. We were not able to simply get off the ship and walk around. A couple times we docked in industrial areas. On included tours guides were friendly and knowledgeable, but we were always rushed. Numerous times we had to move along as there was a group behind us. No time for questions (later) and photos. A typical tour was bussing, see a cathedral/palace/castle listen to some history/stories & then some free time. When you combine the amount of ships of Viking & it's competitors, tours become a herd! For the price do not recommend Viking. Will not use again. Viking may have been a class outfit, but possibly have lost control with expansion. Deep research needed for any river cruise. Have taken over a dozen land trips with success, but our ages require a more leisurely experience. Read Less
Viking Cruises, Community Team has responded
Thank you for taking the time to share your experiences aboard Viking Embla with the cruising community, ffg7711. It is pleasing to learn that you found our crew and staff to be excellent, however we do recognize your disenchantment with your balcony due to double docking. Although we regret to hear about your dissatisfaction with the onshore tours, we are grateful for this opportunity to collect feedback about our third-party vendors for review by our Executive Team. We appreciate this chance to respond, ffg7711, however should you like to share more about your Viking experience, we would be happy to collect additional comments at TellUs@vikingcruises.com. Thank you for sailing Viking, and have a wonderful day.
5 Helpful Votes
Sail Date: April 2018
This cruise had a great variety of large cities and small towns and 4 countries to visit. The High speed train ride to Paris was what clinched it for me. The cruise went like clockwork. Avalon took care of everything. Our cruise director ... Read More
This cruise had a great variety of large cities and small towns and 4 countries to visit. The High speed train ride to Paris was what clinched it for me. The cruise went like clockwork. Avalon took care of everything. Our cruise director Mark was superb. He was extremely thorough, smart, and had great sense of humor. He is also fluent in 6 different languages. The crew was mostly young. They all worked very hard and we enjoyed getting to know them a little bit. The ship was "just right" in size and scale. We had 85 passengers and 40 crew. This created a very intimate and comfortable environment. The total opposite of the monster cruise ships with 3,000+ passengers on board. The excursions were well thought out and went like clockwork. We would highly recommend Avalon to anyone that asks me for a cruise line. A river cruise is definitely the way to see Europe. Read Less
10 Helpful Votes
Sail Date: April 2018
We were disappointed with our late April, 2018, Danube cruise and would not recommend Viking to others. First "problem": we paid more for a Veranda room with an outside deck and found that Viking has SO MANY boats traveling the ... Read More
We were disappointed with our late April, 2018, Danube cruise and would not recommend Viking to others. First "problem": we paid more for a Veranda room with an outside deck and found that Viking has SO MANY boats traveling the Danube, at the same time, that it STACKS its boats when it docks, side by side, leaving us with "a view" of ANOTHER Viking boat's outside deck one foot away from OUR outside deck, at EVERY docking. Secondly, our boat "cruised" in daylight hours, where one can see the sights, only ONE DAY, along the Wachau Valley. It was "in port", docked, during other daylight times. Thirdly, all of Viking's "docking locations" are a LONG walk, along a narrow passageway, to GET TO a street and access where one can catch a cab or other transportation in order to "independently see/tour a town" on one's own time, for which Viking provide sufficient time. Finally, our "Tour Director", and a few other staff members, noticeably and continuously outwardly displayed a "very overpowering/aggressive/obtrusive so-called friendliness" in their attitudes, talks, and personalities. Informally, I think of that as their "coming on" WAY too strong, to the point of making the trip "uncomfortable". Also, Viking's excursion leaders were, generally, not very good. These negatives far outweighed the ship's cleanliness and good food/meals provided, and made it a trip I wish I had NOT paid for, and made. I would NOT make the mistake of making a Viking river boat trip in the future. We have travelled with two OTHER river boat companies in other areas of the world, and BOTH those trips were MUCH more enjoyable. Read Less
Viking Cruises, Community Team has responded
Thank you for taking the time to review your recent cruise aboard Viking Aegir, Nevermiss. We’re sorry to hear that aspects of your cruise, including service from select crew members and port locations, did not meet expectation. We understand your disappointment in the lack of view from your stateroom, although oftentimes the ships are positioned according to the instruction of the port authorities – especially on the more popular European rivers. Nevertheless, your experience is important to us and we encourage you to email us at TellUs@vikingcruises.com with your booking information so that we can address your review in further detail. We look forward to hearing from you and wish you a lovely day.
2 Helpful Votes
Sail Date: April 2018
This was our third Scenic river cruise. All have been great but this one was the best. Great boat, friendly crew, fantastic food and excellent day tours. Portuguese food and wine is superb, and the cruise focus on local dishes, ... Read More
This was our third Scenic river cruise. All have been great but this one was the best. Great boat, friendly crew, fantastic food and excellent day tours. Portuguese food and wine is superb, and the cruise focus on local dishes, ingredients and wines was well placed. At each daily brief the chef and tour director highlighted that night’s recommended local dish and wines. As always with Scenic there was lots of choice on the menu, but the local dishes were our favourites. We had a little trouble with high water given the heavy rains before we arrived and were required by the Portuguese authorities to dock at unplanned locations. But Scenic did a great job of keeping us informed, arranging for day trips when we were docked unexpectedly, and making sure everyone got to the airport to get on to their next destination. I would definitely recommend this trip to anyone who likes history, food and wine. Read Less
, The Scenic Team has responded
Dear Ctener668 Thank you for your review and wonderful to hear that you have cruised with us before and that this one was the best. We are pleased to hear you enjoyed your time on Scenic Azure, alongside the food, wine and our on shore excursions. It's also great to hear even though there was high water, this did not ruin your holiday with us. Thank you again for cruising with us and we look forward to seeing you again soon. Best wishes, The Scenic Team
6 Helpful Votes
Sail Date: August 2017
A friend we were traveling with found Scenic and we just took his recommendation. The ship was excellent and the crew were superb. The only disappointment was our butler, who did very little and for the the odd time that we asked for ... Read More
A friend we were traveling with found Scenic and we just took his recommendation. The ship was excellent and the crew were superb. The only disappointment was our butler, who did very little and for the the odd time that we asked for something he still didn't come through. Otherwise, the entire experience was excellent. The shore excursions were very well organized and we were very pleased that all the gratuities were included. The motor-assisted bicycles were also a great amenity. We used two of them on one occasion and thoroughly enjoyed them. They were also very easy to learn to use. The meals were outstanding and the chef took great pride in his craft. The selection of wines was mediocre but sufficient. The bar selection was likewise very good and the bar staff carried the torch for service excellence. Overall, we had good value for our money and will likely cruise with Scenic again. Read Less
Sail Date: August 2017
We loved every aspect of the cruise. The service and attention to our every need as top priority for the crew. Once they knew what we wanted, we never had to ask for something again. It was always there for us without asking. The ... Read More
We loved every aspect of the cruise. The service and attention to our every need as top priority for the crew. Once they knew what we wanted, we never had to ask for something again. It was always there for us without asking. The excursions were fun and enlightening, helping us to experience the culture of the communities we visited. The food was top quality. We particularly enjoyed La Rive with the white glove service. What we really liked is that everything was included. We didn't have to pay for excursions. The only costs for us were the souvenirs we purchased. The room was large and we loved being able to lower the windows in the balcony. Scenic had special cultural events only available to Scenic passengers that were very high caliber. From an Oktoberfest to Medieval banquet, to a symphony performance, we were always entertained. They managed the logistics perfectly. We often arrived at our ports early which gave us more time to enjoy our destinations. Read Less
6 Helpful Votes
Sail Date: August 2017
This cruise, "Melodies of the Danube", was chosen by our travel agent. Upon entering the AmaCerto, we were so impressed by the elegance of the foyer and the lounge. The cabin was well-appointed with adequate space for clothing ... Read More
This cruise, "Melodies of the Danube", was chosen by our travel agent. Upon entering the AmaCerto, we were so impressed by the elegance of the foyer and the lounge. The cabin was well-appointed with adequate space for clothing storage. Even though this cabin was not a suite, we had two balconies. The bed was comfortable, the bathroom very adequate with a great shower, and the entire cabin was scrupulously maintained by the Amacerto housekeeping staff. The cruise manager, Nikola Grujin, was fantastic! Humorous and exceedingly helpful. Nikola was there for all of us in planning the trips to care of an injured passenger. Due to no fault of the Ship's crew, a passenger hurt her finger. All this is to say that Nikola accompanied the injured guest to Vienna hospital. Message to us: Ama Waterways staff will go the extra mile in the care of its passengers. Food & Drink: For all three meals, passengers can choose from the abundant buffet, or order from the menu. One of our friends ate vegetarian; a special elegant breakfast, lunch, and dinner was served to her. This was a wine-tasting cruise with Dr. Doug Garman, wine expert, that gave special lectures and wine tastings for all passengers. Touring & Entertainment: The guides were very well informed supplied by the local population. Choice of gentle to vigorous touring were offered. Opportunities for biking trips were for the younger folks. Since we are an elderly couple, we chose the more moderate excursions. Our favorite entertainment was a special concert of Mozart and Strauss at the beautiful Vienna Konzerthaus. We were entertained by Wiener Hofburg-Orchestra under the direction of Svetoslav Borisov; operatic solos and duets by soprano Ella Tyran and baritone, Michael Havlicek. Classical ballet pieces and Vienna folk dances were also included in the program. Every evening hours: beautiful music was provided by pianist, Gabor. A special onboard musical vocal duet of Vienna music was delightful. Even an Octoberfest beer celebration was provided by the local population. Disembarkation was professionally accomplished. All passengers were carefully delivered to the Munich airport. I cannot believe any other longship river cruise could offer a passenger more enjoyment. Don't miss a fabulous opportunity for a river cruise. Select Ama Waterways to be guaranteed fabulous experience. Read Less
7 Helpful Votes
Sail Date: August 2017
We were invited by dear friends and had never been on a river cruise before and really had no expectations. Without reservation the experience for both my husband and I was wonderful - The adventures from Budapest through Prague were ... Read More
We were invited by dear friends and had never been on a river cruise before and really had no expectations. Without reservation the experience for both my husband and I was wonderful - The adventures from Budapest through Prague were incredible not only from a historic perspective but from a cultural one also. The cruise was most appropriate for us in that it balanced relaxation with historic touring ( we can still picture both of us sitting on the top deck and viewing the magnificent bridges and churches in Budapest and viewing the vastness and beauty as we traveled along the Danube) . We took advantage of the walking tours offered by Emerald Star which were lead by the most informative tour guides and extended our experience by attending an optional tour to the Opera House where we attended a Viennese concert with music from Mozart and Strauss - an awesome night!! Wish we had an extra day in Vienna - loved the enchanting village of Durnstein - my handmade Christmas ornament will be front and center on the tree this year. The accommodations and service on the Emerald Star were outstanding - While we weren't big fans of the two buffets they had the meals were excellent with attention to details. Amazed at how efficient the staff was - kudos to the chef - Cannot say enough about the staff - professional and courteous - attentive but not overbearing - looked forward to seeing them each day ( especially Sasha) - the crew presented a "show" one night which we are still talking about - I recorded the "happy birthday" song they sang to celebrate someone's birthday at dinner - will play it now that we are home as it brings a smile to our faces. Accommodations were perfect for us - room well appointed - very clean - beds and pillows very comfortable. Glad we had the "balcony" which gave us more space and viewing opportunities. Arrival and Departures very organized and orchestrated. It was obvious that we were in good hands with Bolash. Great Experience - Thank you dear friends for the invitation and thank you Emerald Star!! Read Less
4 Helpful Votes
Sail Date: August 2017
We were invited to join friends on this cruise and are so glad we did. Our cabin was on the lower deck (230) and was very comfortable. It was above the water level and had a full picture window, unlike the standard cabins on the Rhine and ... Read More
We were invited to join friends on this cruise and are so glad we did. Our cabin was on the lower deck (230) and was very comfortable. It was above the water level and had a full picture window, unlike the standard cabins on the Rhine and Danube. No complaints at all. The food was excellent as was some of the local Russian wine. Our somewhat complex travel arrangements were expertly handled by the Viking travel desk. The only negative was that two of my flights in Europe were booked in basic economy class so I got hit with two unexpected baggage charges, but when I complained to Viking they refunded the amount of the charges. You can see photos and some background on our cruise at tsarwaterways.shutterfly.com but here are some additional comments. Our cruise began in St. Petersburg and ended in Moscow - I think that's probably the best direction to do it. We had spent two days in St. Petersburg in 2009 and were happy to repeat some experiences and add new ones. Repeat visits to Catherine Palace and Peterhof were excellent and I would highly recommend visiting these places. The canal cruise was most enjoyable and really showed how St. Petersburg was designed and built around the canals - an appreciation one doesn't get from driving around. An evening at the ballet was most enjoyable even though the performance wasn't by the Mariinsky as they were on tour for the summer. The folkloric show was totally geared to tourists but good fun and well done. The middle section of the cruise on the waterways took us through remote countryside. Because of this, most of the excursions required a bus ride to get to the site of interest and in some cases the amount of time to explore was less than one wanted. However, the quality of the guides was very good. Three (Russian) Viking guides accompanied the cruise from beginning to end and they were excellent in explaining the historical and cultural background to what we were seeing as well as in general organization (including locating one traveler who got lost in Moscow!). Yes, one sees a lot of churches but their beauty is outstanding. Despite the distance from towns of any size, the ship was adequately provisioned with fresh and plentiful food and even fresh flowers every day. We opted for the extension in Moscow and easily filled the extra days: there is so much to see. After being shown the ropes we became quite adept at traveling on the metro. It's really not that difficult, though it helps if you have learned the Russian alphabet (there are a few lessons on that on board the ship). While we didn't speak any Russian, I was glad I had taught myself the alphabet and a few words in advance. Most of the museums we visited had some English language displays and audio guides in English. The hotel in Moscow, the old Soviet Ukraina, was great: luxurious and centrally located. One thing that was different from our previous Viking river cruises was that we had to select most excursions before departure and many of them involved an additional charge. I imagine this is because the logistics of running such excursions is so much more complex in Russia. The main negative on this cruise, which is out of Viking's control, is that the ships have to dock far out of the center of St. Petersburg and Moscow so getting into the city involved a bus or metro ride. All in all, the few negatives were minor while the positives were huge and I have no hesitation in recommending this cruise. Read Less

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