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137 Rio de Janeiro to South America Cruise Reviews

The cruise was chosen as part of travel package. I have cruises before, but this was the worst for the following reasons: - Lack of food choices and repetitive. They serve pasta and spaghetti with light sauce, lack of flavouring - ... Read More
The cruise was chosen as part of travel package. I have cruises before, but this was the worst for the following reasons: - Lack of food choices and repetitive. They serve pasta and spaghetti with light sauce, lack of flavouring - Entertainment all in Spanish (good for South American passengers) - Day of departure (must leave room by 8am) - Restaurants- can not chose where to sit and you get half hour slot to attend restaurant otherwise you will not enter. For instance, number 312 must attend dinner by 7-7:30pm. Furthermore, lido desk 9 all 5 restaurants serve same food - No English Channel on TV - You must pay tips at the end in American dollars, and must be on credit card. Coming from UK we only had debit card -Orange juice is waterly, and jo hot drink throughout the day apart from breakfast and afternoon tea at 4pm - Desk 2 is noisy and you hear music playing. It is annoying to hear at 11pm! Good: -Some islands were beautiful -We had nice guy who did the room -Gym - interior nice Read Less
Sail Date March 2019
I chose this cruise as a surprise Christmas present for my wife. We had been away from cruising for a couple years, and I remembered our Antarctic cruise with Crystal - just how great it was. Never been to Brazil, and now to see the ... Read More
I chose this cruise as a surprise Christmas present for my wife. We had been away from cruising for a couple years, and I remembered our Antarctic cruise with Crystal - just how great it was. Never been to Brazil, and now to see the refurbished Symphony - this was almost a "no brainer." I'm still a fan of traditional dining (not "any time"), and Crystal did that very well in the past. I'm afraid that is a thing of the past, unfortunately. I miss the friendships developed over the dining table, but replaced that with friendships made on Cruise Critic's Roll Call. Ports are nothing to get too excited about. Snorkeling at Buzios was wonderful (although the sea is a bit rough getting to the snorkeling site). Had a great time horseback riding in the Argentine pampas. Days at sea are always wonderful on Crystal - so busy with educational lectures, shows, dancing, spa appointments, and (of course) eating - the ports are not necessarily all that important. The staff is top-notch, and everyone seems to be enjoying himself while serving the guests. Can't wait to go on another Crustal Cruise. Read Less
Sail Date January 2019
Dining in main dining room was average. However, the dining in the specialty restaurants was very good. Liked the choice of 5 dining options. High cost for tours. Best decision is to organize a private tour on Cruise Critic and use Tours ... Read More
Dining in main dining room was average. However, the dining in the specialty restaurants was very good. Liked the choice of 5 dining options. High cost for tours. Best decision is to organize a private tour on Cruise Critic and use Tours by Locals. Overall service was very good. The butler was excellent and the cabin service was very good. Prices in the shops was way out of line. No general sundry shop to purchase small items. Did not like the idea that they would not let you on the ship until noon. Other cruise lines will allow you to board early and wait in a common area until cabins are ready. Disembarkation was not satisfactory. Since we had a late flight we purchased a transfer package that included wait time in a hotel. The hotel day room supplied a minimum of snaks and drinks along with broken chairs. Probably not Crystals fault. Read Less
Sail Date January 2019
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning ... Read More
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning traveller. The entertainment was first class and was viewed in total comfort of individual seats, if one so wished. Tables around the seats allowed for your drinks to be within easy reach. The theatre offered good views of the stage no matter where you sat. The specialty restaurants were diverse and true to their character. Swimming pool of a reasonable size for a cruise ship. On the top deck there was a mini golf and various other ways to entertain oneself if not desiring to sunbath. An amazing amount of sunbeds which well cared for by diligent willing staff. Personally, would travel with Regent Cruise line again should the opportunity present itself. I have no reservation recommending this cruise line. Read Less
Sail Date January 2019
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The ... Read More
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The walk-in closet in the Penthouse suite is a bit small, but we still managed to fit the contents of two big suitcases into to it without any problem. The empty suitcases can conveniently be stored under the bed. The shower cabin is absolutely fantastic and so is the quality of the bed. We arrived at the pier in Rio de Janeiro for embarkation at around 1:30pm and we were onboard 15 minutes later. Everything was so well organised, and it continued like that throughout the cruise. The cruise was fully booked, but the only time it felt crowded was upon embarkation when everyone was having lunch in the Veranda/Pool restaurants, but after the suites became available, it never felt crowded again. We initially didn't really know what to use the butler for, but he turned out to be extremely helpful and useful. He really made us feel special and pampered. He served a couple of breakfast on our terrace, which was a wonderful way to start the day. We were generally totally amazed by the service, which is very attentive and rather personal. During our 12 nights cruise from Rio de Janeiro to Buenos Aires, we had three dinners in each of the restaurants Compass Rose, Prime 7, Pacific Rim and Chartreuse. We also had several lunches in the speciality restaurants. The food was generally very good to excellent. We were not fans of Sette Mare/La Veranda, as the place looks a bit like a canteen. Furthermore, we were not impressed by the breakfast, which was exactly the same every day and some of products were rather cheap/industrial, and the fruit was often unripe. We are in our early fifties and were surprised to be among a relatively young crowd without a single wheelchair or rollator onboard, perhaps because the cruise included many anchor ports. Some of the ports of call were great, while some were very forgettable. The same goes for the excursions. We had two fantastic biking trips. We don't really care about the shows, lecturers etc., so I will not comment on that. We used the gym daily, which was really great, spacious and lots of equipment. I also had two nice massages in the spa. The weather was hot and sunny throughout the cruise, but it was surprisingly easy to get sun-loungers around the pool. Only on our single sea day, it became rather busy. The ship is absolutely gorgeous and in perfect condition. The all-inclusive concept is really great, but also a little dangerous as we definitely ended up eating and drinking too ;-) We loved our first ocean cruise experience and now look forward to the next on Regent Splendor. Read Less
Sail Date January 2019
As a very experienced cruise, thought we would try MSC. Never again, worst cruise line ever, nothing good to say about it. Service not existant in all areas Food served warm, never hot Cabin staff very rude Staff just walk ... Read More
As a very experienced cruise, thought we would try MSC. Never again, worst cruise line ever, nothing good to say about it. Service not existant in all areas Food served warm, never hot Cabin staff very rude Staff just walk into your cabin without knocking No point in complaining as you just get fobbed off with false promises and actions Muster drills at nearly every port, where all bars are closed for over an hour They feel a woman singing Queen songs is entertaining. Bad enough it was a woman, but she could not even sing. Elvis impressionist walking around was a joke There is not one thing i enjoyed on this cruise. Complained again to MSC when home, but they just give excuses. Took my money, but delivered nothing! They should not be allowed to get away with it Steer well clear of MSC if you want an enjoyable cruise. Read Less
Sail Date January 2019
The embarkation process was catastrophic, it took me 6 hours to get onboard. Unacceptable. The cruise was fine, with some good points during the trip, such as the animation team, and bad ones, such as the pool water color (green) during ... Read More
The embarkation process was catastrophic, it took me 6 hours to get onboard. Unacceptable. The cruise was fine, with some good points during the trip, such as the animation team, and bad ones, such as the pool water color (green) during some days. The cabin was very good. The restaurants handled well all the people onboard, and the food variety was very good. However, the Red Velvet restaurant does not match the intent to have a more intimate and full service restaurant. Very crowded, the opposite of the idea. The schedule was not met in any destination. As a result, one of the planned stops, at Ilhabela, could not be done, resulting in a $100 credit for all cabins. I found it unfair, as one passenger could be alone in a cabin while others, such as myself, could have a family of three, for which $100 is almost nothing (3 drinks and 3 hot chocolates during the day and that's it!). The shows inside the ship were OK, with some better than others. In summary, the trip was fine but nothing beyond average. Read Less
Sail Date January 2019
We have traveled on Oceania before and loved it....and we still do! Everything about the crew, service, ship, etc was great, but the food left a bit to be desired. Certainly not bad, but not the finest. It was our only disappointment. ... Read More
We have traveled on Oceania before and loved it....and we still do! Everything about the crew, service, ship, etc was great, but the food left a bit to be desired. Certainly not bad, but not the finest. It was our only disappointment. Our Butler was incredibly attentive to our every need and the bartenders were great. We didn’t do any of the ship excursions cause we were fortunate to find wonderful friends and groups via cruise critic. We thought the entertainment was excellent— I don’t think one should expect a broadway show level of entertainment, cause you’re not going to find it on a small ship. For the size of ship we were very pleased. You find a lovely group of travelers of the socio economic level one would expect at this price point. Read Less
Sail Date December 2018
My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande. The trip was my wife's birthday present, and what ... Read More
My wife and I embarked on the MSC Fantasia on December 8, 2018, on a cruise that departed from Rio de Janeiro, heading for Buenos Aires, returning to Punta Del Este and Ilha Grande. The trip was my wife's birthday present, and what should have been of the dreams turned out to be a big disappointment. But I prefer to start with the good points: the cabin cleaning service was excellent, the waiters and, in general, the employees who occupied the most humble functions, mostly of Asian or Brazilian origin were kind and helpful, Chinese cooks and cooks, rude and moody. As for food, raw fruits and vegetables were of good quality. In addition, the trip was limited to delays, exaggerated mercantilism, bad food, animation and mediocre shows. Starting the week before the departure of the cruise. Affordable drink packages, which went on sale on the internet that were no longer cheap, were taken from the site. These same packages, traditionally also sold at the time of shipment, this time were not offered, being offered only on the ship for abusive prices. On delays, these occurred in all shipments and landings, damaging the stays in the scheduled ports, which were no longer long. The departure, scheduled for 5:00 pm, only happened around 8:00 pm, after an 8-hour wait in an uncomfortable terminal with huge queues for baggage check-in, entrance to the terminal, passage through the police and access to the ship. On the way from Rio to Buenos Aires, there was an unforeseen event. One passenger who needed medical attention had to be removed by helicopter, which entailed an additional 2 hours delay. The arrival in Buenos Aires scheduled for 9:00 am on December 13, only happened at 5:00 p.m., and we were only able to leave the ship at 7:00 p.m. A stop originally scheduled for the entire day of arrival plus the night and the half of the following day was reduced to the night of arrival, plus half the next day, harming both passengers who purchased excursions and those who planned independent tours and purchases . In Punta Del Este it was worse, in the landing made by boats that should be ready to transport the passengers, since the small time of stay on land, made us wait more than 2 hours, using a minimum number of boats, shortening the duration of the excursions and making it impossible to land many passengers who had to stay on the ship. Finally, having already compensated for all delays, the commander informs the cancellation of the landing in Ilha Grande, alleging bad weather and anticipating the arrival in Rio scheduled for December 16 at 7am, to December 15 at 9pm, unilaterally crediting the cabin bill, ridiculous $ 100 ($ 50 per person) without a simple apology. At the landing, in another giant row, I, who turned 60 this year, was prevented from entering the preferential line, since, according to the MSC employee, the queue was reserved for people over 65, contrary to Brazilian law . In the luggage shed, we took out our suitcase, without anyone having checked our tag number. In addition, I can summarize: - Second-class meats, served at the buffet and restaurant, except on the last day they served a better menu. - "Grilled" dipped in oil and sausages of very low quality. - Service charge charged on drinks taken at the counter, although this is already included in the ticket price. - Net price of drink charged on the order above that set in the menu (in my case, wine glasses). - Repetitive theater shows, always with the same numbers of juggling and acrobatics, changing only the costumes and songs. To conclude, I decided to make this trip under the influence of my brother who lives in Europe and made several cruises there, including MSC and was surprised by what happened and commented that incidents such as these reported would never be accepted, but with a large financial compensation or with significant All this burden caused by delays, lack of planning and logistics incompatibility was passed on from the company to the customer. The conclusion that I have reached is that these companies organize their trips according to the classification of passengers, and unfortunately for them, we are considered second class citizens and we are also reserved 2nd treatment, either in food, in shows or in treatment dispensed, which causes me great indignation to consider that this treatment was given to us in our yard. I advise anyone who has never done a cruise to not buy routes in Brazil or South America, because it will buy remains from Europe where it is winter and these ships would be idle if they stayed there. They sell their trips for the same price charged there and offer a misleading and low quality product. If you want stewardship, go to an "all inclusive" resort, or travel through Brazil or abroad and truly short the cities and beaches without time limitation, choosing your tours, accommodations, food and with much less probability of unforeseen. But if you still insist on taking a cruise, avoid this company. Read Less
Sail Date December 2018
The Zaandam is our new favourite ship. Its smaller size means fewer decks and less crowding. Our cabin on deck 6 was one deck above the fixed-time dining room and most public areas, and just two decks below the lido. It is practical to use ... Read More
The Zaandam is our new favourite ship. Its smaller size means fewer decks and less crowding. Our cabin on deck 6 was one deck above the fixed-time dining room and most public areas, and just two decks below the lido. It is practical to use the stairs rather than the elevators. Less crowding meant that we did not have to show up at least half an hour early to sit together for performances in the theatre. Our cabin was bright and thoughtfully laid out, our balcony was deeper and more usable than the non-suite balconies on HAL’s larger ships, the ship is in excellent cosmetic condition, and the crew are cordially efficient. One curious point is that the magnetic bulldog clips we’ve used on other ships to hold papers to the cabin walls would not stick in this one. This was our first experience of HAL’s EXC program and we like it. Lectures by the two guest speakers on sea-days were deservedly well attended. The port talks were informative, useful and a welcome change from the past pitches for ship’s tours. The EXC host went out of his way to be helpful and to offer advice for independent travel. The Zaandam’s port tendering (three ports) went as smoothly and efficiently as one could expect. Entertainment was the best we’ve experienced in some time. HAL has a reputation here on Cruise Critic for cost-cutting, and nowhere has that been more obvious in past cruises than in the quality of the entertainment. The classical group Adagio, for example, used to be a quartet. Then it became a trio and, more recently, just two indifferent players. The Adagio duo on this cruise included possibly the best violinist I’ve heard at sea, better than he should have been but unfortunately at the end of his contract. I hope he’s re-engaged. And the rest of the performers, singers and dancers were a definite step up from those on the Westerdam last year and the Eurodam the year before. The food quality and presentation were at least as good as we’ve come to expect, especially at the evening meal in the dining room. Evening meals in the Pinnacle and Canaletto were excellent. Lunch in the Pinnacle remains one of cruising’s best bargains. I’m still unhappy that HAL does not buy more provisions locally and give its chefs more rein with the menus. Why should the two Chilean wines I most wanted to order off the wine list both be out of stock for the duration of a 16 day cruise that included three Chilean ports? Why can we not see the most common regional dishes on the evening menu? Bar service was typically good but a bit slow. The prices continue to inch up, with most drinks now being between $7 and $10. It wasn’t difficult to find a server except, oddly, in the Explorers Lounge, where drinks service during Adagio’s evening performances was either missing or very scarce. Because there’s no bar in the Explorer’s Lounge, the drinks, and the servers on this cruise, come from the Mix bar one room away. That, however, is the only instance where the on-board service was less than we expected. The Zaandam’s guest-facing crew were great. The captain took us much closer to a glacier than I thought he would, and made a small route change so that we could view a large iceberg. We enjoyed this cruise and look forward to coming back for more. Read Less
Sail Date November 2018
My wife and I are recently retired and have long wanted to cruise an "around the horn" itinerary. This Holland America cruise fit the bill the perfectly. Overall, an outstanding cruise, a decent value and a great itinerary. ... Read More
My wife and I are recently retired and have long wanted to cruise an "around the horn" itinerary. This Holland America cruise fit the bill the perfectly. Overall, an outstanding cruise, a decent value and a great itinerary. We departed from Rio de Janeiro. Our flight departed the east coast for Miami on Halloween. Many of the airport and airline employees were in costume and having a good time. We ended up,with a business class upgrade for the overnight flight from Miami to Rio. Since we have been to Rio before, we didn't do anything touristy other than stroll on Copacabana Beach. I paid for our Airbnb for the night of the 31st so we could check in immediately upon arrival the morning of the first. HAL emailed us the day before embarkation to warn us that check in was going to involve two security checks and to expect delays. Because of this, we left early for the pier. Our uber driver was completely unfamiliar with the cruise port but found it without too much difficulty. Other than confusion about where to drop our bags and where to line up for check in, things went relatively smoothly. There was almost no signage but following the heard and gentle inquiries had us on board in about 30 minutes. We were very pleased with the ship almost as soon as we boarded. Our cabin was ready for immediate occupancy and our bags all arrived shortly after lunch. We were expecting a small ship having recently cruised Carnival Horizon but the ship seemed plenty large with plenty of amenities. The public areas were all very tidy and clean and outside on the decks, conscientious maintenance was evident everywhere. We found the flow of the ship very easy to get around. As always, we selected an interior cabin for economy and for the dark cave sleeping experience. We were on the second deck so we felt almost no roll and the pitching was quite sleep inducing. The cabin could serve four passengers with two beds, a drop down bunk and a sofa bed. The beds were made up as twins, apparently our request for one bed was not received but this was fixed while we were at lunch. There was an astonishing amount of closet space for two people. The tile in the bathroom looked like a 1960s motel room but otherwise, we found the cabin spacious, comfortable and appropriately updated. Dining was very good to excellent. We tried the main dining room for breakfast once and the service was so slow, we never returned. The buffet on the Lido deck, however, had outstanding breakfast options so we went there every subsequent day. The omelette station rarely had more than three people in line, the eggs Benedict were fresher and better than the dining room and the waffles were hot and freshly made. It could get crowded around 9 am so we often ate outside by the pool. We never did try the dining room for lunch instead using the buffet every day. The salads were excellent and days we wanted to try sandwiches, soups, pasta or other offerings, everything was good except the pizza. The Dive In burgers could be a bit of a hot mess but good and the dogs were also nice. The fries were always hot and crispy. We enjoyed open seating dinners in the main dining room. The food was hit or miss but the service was usually good and we had a wonderful group of dining companions almost every night. A few nights, we did not feel up to a long dinner and ate at the buffet. We had some unbelievably tender and flavorful steaks at the buffet one evening. A friend had treated us to a dinner at the Pinnacle Grill and it was outstanding. The steaks were superb and the service perfect. There were three formal nights but we only attended one. My wife felt unwell the night of the first one and the second one was during our scenic cruising of the glacier channel. Because it was light so late and we enjoying the spectacular scenery, I think many people opted to skip that formal night and hit a buffet for late dinner. The entertainment was also hit or miss. The singers/dancers are, I'm sure, very talented and hardworking but the show was poor. I think the performers were saddled with repetitive choreography and uninspired music selection. On the other hand, it was great to see a real live band performing. A guest juggler was just so so and a guest flautist was unusual but extremely talented and a good show. The highlight of the entertainment was a spectacular combo of BBC cinematography with live music. High definition films of polar regions and animals were accompanied by the live band playing the original score. We caught a few of the other acts in the bars and lounges and all were very talented. The enrichment opportunities were one of the ship highlights for us. Guest speakers addressed topics of maritime history, ship construction, glaciers, environmental concerns and applied oceanography. The port lectures were outstanding also; real and practical information about the ports without a word about shopping. The ask the captain presentation was very informative and well done. Our absolute favorite offering was the America's Test Kitchen. Once or twice on sea days, the presenter, Allison, would demonstrate two to three recipes along with advice on kitchen techniques, cookware and gadgets. The set was completely professional, the production engineer was very slick and the entire program was perfectly executed and utterly enjoyable. We found service to be very good throughout. Our cabin steward, Edward, was fantastic. The servers in the buffet were very personable even when trying to keep up with clearing tables at busy times. The bar staffs were all excellent. No complaints about service. My wife and I treated ourselves to the Thermasuite package. For the two of us, it was $349 for the entire 16 day cruise. It gave us unlimited use of the Thermasuite in the spa area. Most of the time, we were only two there. Sometimes, there was another couple there. Only once was there more than four people. I thoroughly enjoyed the steamrooms and hot tub and we both enjoyed the heated loungers. The ports on this cruise were all great. In Punte del Este, we just did a short walkabout the port. We saw a few sights and enjoyed the sea lions but were back on board in time for a late breakfast. Buenos Aires was a first time visit for both of us and we walked several miles and thoroughly enjoyed the city. We had a scheduled tour in Montevideo which showed us the highlights but left plenty of time for lunch and exploring on our own. Our arrival to the Falkland Islands coincided with Armistice Day and we were privileged to be able to attend a church service and a military parade and memorial ceremony. In Ushuaia, we had a prearranged tour to the Tierra del Fuego National Park which was outstanding. Our third And final prearranged tour was in Punta Arenas and it was a bit disappointing. There is absolutely nothing at the port so you need to take a shuttle into town if you don't have anything set up. Our tour went to a scenic overlook, spent way too much time at a mediocre museum, then had a very brief stop in the downtown plaza. For Puerto Montt, I went ahead and paid for a cruise line tour of Petrohue Cataracts and Puerto Varas. We were very happy with this tour. At the end of the cruise, I purchased a cruise line tour/airport transfer. The tour to two wineries, lunch, a bus tour of Santiago and a shopping stop with airport drop off was very expensive at $200 per person but it was extremely well executed. In addition to the ports, the scenic cruising days were just a spectacular. We went around Cape Horn, the Straits of Magellan, the Beagle Channel, the Sarmiento Channel and the Chilean Fjords. We were privileged to see glaciers, fjords and even an iceberg. For us, this was the highlight of the cruise. As far as complaints, there were a few. During the scenic cruising, commentary was provided in the Crow's Nest, outside decks and on the cabin TV. The Crow's Nest got uncomfortably crowded and even then, the sound system was terrible and the commentary was inaudible. I think the commentary should be broadcast in all common areas so regardless of where you choose to observe the beauty, you can hear the details. Also, the ship seemed to be very poorly provisioned. We purchased an eight bottle wine program. By the fourth night, it seemed they never had anything on our wine list. To their credit, a substitute bottle was provided and usually a higher level wine but it seems silly to create a wine list, sell a program, and then be told almost every night, that your choice of wine is not available. Also, by about day three, there was no draft beer. By the end of the cruise, only a fraction of advertised bottled beers were available. I found alcohol prices extremely high. Overall, a great experience. We were reluctant to disembark and would have gladly sailed back to Buenos Aires. If you are interested in Patagonia and seeing some great scenery and exciting cities, this is a highly recommended cruise. Read Less
Sail Date November 2018
For us it was a good time to travel in this region. We expected a nice quiet room on the stern of the ship in between the owners staterooms on deck 7. However the vibration of the propellorshaft or engine are realy bad. It disturbs your ... Read More
For us it was a good time to travel in this region. We expected a nice quiet room on the stern of the ship in between the owners staterooms on deck 7. However the vibration of the propellorshaft or engine are realy bad. It disturbs your sleep. Your bed and room are shaking enormes. We did not have this problem before on the Insignia. And the explanation of the concierge sofar is that we are on a old ship.. We are halve way the cruise and hope to get a better explanation the coming days on the vibration. Anyway the rest is what you may expect from Oceania: good service, expensive excursions. Make sure you have everything in writing on your final confirmation so you have a good start when you embark. We enjoy traveling with Oceania although we get the impression that entertainment on the ship that does the 180 days is better. Read Less
Sail Date April 2018
Interesting itinerary, all inclusive ( my cruise account was USD $ 14.50 at disembarkation) high standard food variety, expertly presented in modest portions, very good complimentary wine, with fairly price premium wine list for special ... Read More
Interesting itinerary, all inclusive ( my cruise account was USD $ 14.50 at disembarkation) high standard food variety, expertly presented in modest portions, very good complimentary wine, with fairly price premium wine list for special occasions. Brilliant Sommeliers food and wine six course lunch which was thoroughly educational. Great coffee shop with a properly trained Barista adjoining a well stocked library with daily copies of at least 6 international newspapers available. Free laundrettes and wifi were real bonuses. Free excursions varied in standard but were usually worthwhile - always the option to break off and individually explore if the group shuffle got you down. The crew were well trained and appeared to enjoy their jobs. The operation was expertly lead by a female Captain who engaged with passengers and ran a well oiled organisation. Given that there were a number of critical Cruise Critic posts I was very surprised at the overall high standard of the vessel immediately prior to a major refurbishment. It should be outstanding after being worked on for 20 days by 1400 contractors and the crew. This is truly an all inclusive, high quality cruise experience. The rate per day on this trip was excellent value for money but most future cruise are priced at considerably higher levels. I suspect Viking will take market share from Regent but they are lifting their game and competing hard. Read Less
Sail Date February 2018
I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were ... Read More
I have sailed Silver Seas more than 600 days and got to know and befriend the crew on other ships. Knowing that SS chose the cream of the crew for Muse I wished to join them. The crew exceeded my expectations. As the ship is new there were very few visual or maintenance problems. The inexpensive art works were not great. My major problem was the dining experience. Firstly, and mainly, the in cabin dining has really been downgraded. Up until Muse, and now I gather in the stretched Spirit, in-cabin dining only offers the room service menu. Previously I could order from MDR dinner menu. Food was tasty, a little salty, and the menus went unchanged for a week at a time. CD Vicki, as always, was bubbly, entertaining and efficient. I would have liked to experience "Ship Happens" again. David Bilsand was excellent.Ship did not run out of Billi Billi! Read Less
Sail Date February 2018
Wanted to see Rio and the Christ the Redeemer statue. Also, having cruised the western end (Peru) of the Amazon, we were interested in seeing the eastern end. From a nature and wildlife perspective, the Peruvian Amazon was much better and ... Read More
Wanted to see Rio and the Christ the Redeemer statue. Also, having cruised the western end (Peru) of the Amazon, we were interested in seeing the eastern end. From a nature and wildlife perspective, the Peruvian Amazon was much better and far less commercial. The small cruise ship there, however, only held about a dozen passengers and was nowhere nearly as luxurious as the Muse. Regarding the ports visited, there were a few that were of little interest, specifically Salvador de Bahia, Fortaleza, and Alter do Chao. Rio de Janeiro was disappointing because of all the warnings given about the security and crime in the region. Aboard the Muse, we had an outstanding buttler named Oscar Ferrer. He was quick to make sure that we were always comfortable and content. He was personable, polite, reliable, and good company. Another person that was a pleasure to work with was Daniel Arribas, our Silversea cruise consultant. He made everything so much easier in planning our trip. You don’t want to lose him, so give him a raise. Read Less
Sail Date February 2018
lets start by saying this was the best holiday we ve ever done. Rio through the Amazon up to Florida. What made it so good, everything. Crew were amazing, service unbelievable, food excellent. I read some poor reviews before I ... Read More
lets start by saying this was the best holiday we ve ever done. Rio through the Amazon up to Florida. What made it so good, everything. Crew were amazing, service unbelievable, food excellent. I read some poor reviews before I embarked , cannot understand where they came from as we had a delightful experience. 25 days on board meant that we got to know all the crew including the silverseas entertainers. Everyday was brilliant particular sea days. The shore trips well organised. We did have a underperforming tour in Maceio which was fault of tour operator but silverseas refunded in full and it wasnt their fault. Not the best transfer in Rio but those are the only negatives on a long trip. we would not hesitate in booking another cruise with Silverseas. we ate at all the restaurants except the Japanese.All were very good . The wines presented were also of a very high standard and likewise the late night Brandies. Unlike us we had many a late night dancing late into the night with the Silverseas team. Well done to all who gave us such a great time. Irregular Kev Read Less
Sail Date February 2018
My wife and I took a Cruise at MSC Musica. RIo-Buenos Aires-Rio. After purchasing the tickets, directly with MSC, we received, on the eve of the trip, an email confirming a cabin with a balcony. We were very happy because we bought the ... Read More
My wife and I took a Cruise at MSC Musica. RIo-Buenos Aires-Rio. After purchasing the tickets, directly with MSC, we received, on the eve of the trip, an email confirming a cabin with a balcony. We were very happy because we bought the Bingo rate and knew we could go to internal or external cabin with balcony. Confirmed that it was external, with balcony, we rejoice even more. On the day of the checkin, they confirmed our cabin and we dispatched the bag. Arriving in the cabin, our bag was already there and even the beverages tickets that had been bought, were on the bed, waiting for us. The chamberlain introduced himself, "ticked" our name on the passenger list under his responsibility and put himself at our disposal. The journey began in the best possible way. My wife loved the cabin, took pictures, sent them to friends, etc. After about an hour we were there, I decided to take a shower. When I went out of the shower, naked, the door of the cabin opens and another couple enters !! I pulled the towel over to cover myself, but it was extremely embarrassing. The couple, it was not their fault. MSC gave them another card with the same number of our cabin! Very embarrassed, I put my clothes on and went down to reception to try to solve the problem. The man at the front desk said that I would have to leave the cabin for this couple to use and they will send me to an internal cabin. I answered that no, I had received that cabin, the checkin had confirmed that cabin and that my things were waiting for me in that cabin (suitcase and beverage tickets) We even had already taken all the clothes and kept them in the closet. Also, I confirmed with this couple that their ticket was also promotional. So, why they would get us out of there ??? The receptionist said that he could not do anything and that I was supposed to go upstairs, pack my things and that someone would come there to help me with my bags and tell us where we were going. I went back, embarrassed, My wife was very upset and we started to pack things back. We waited for an hour in the cabin.Nothing. I went down again with the same gentleman and he asked me: Why do you not changed yet? I lost my temper: I said: you told me to wait. I do not know which cabin you will send me. even if I knew, would I open the door with my finger? Where's the card? He then took the card and gave it to me. Needless to say, we had to carry the bags ourselves. Arriving in the inner cabin, my wife almost cried. Suffocating. She went totake a shower. It only had cold water. Can you imagine the disappointment ??? We called the maintenance service. The guy went there after a while and said that he needed to change the register that opened the water, but that he did something that we would be able to use for a while, until he fix it later. In fact, the hot water worked. But it was closing after a few time and we had to constantly regulate. All of these situations have spoiled our whole experience on the ship. On the second day, at night, they left a champagne in our cabin, apologizing. Later, around midnight, we were informed that there was an external cabin availiable. I decided to move in the same night, because the internal cabin was very bad. We packaged everything and by one o'clock AM, we were in our new cabin. Tired, but at least we got a decent shower. I felt really embarrassedin froint a couple of strangers and MSC ignored our suffering. The ship's reception staff is insensitive and does not seem to care for the guests. Oh ... I forgot to mention one detail: On the first day, I called the MSC number where I had bought the ticket and they advised me to talk to someone from the guest relation in the ship. I went to the front desk and asked to speak to her. I was told that she was not available and that if I wanted to, I could schedule a meeting with her the other day, at 10 o'clock AM. But it would not help me, because she coulddo nothing. Even so, I scheduled the meeting. The other day at 10 AM, what happened? She was not there and could not receive me. I reiterate that in the purchase of the fare, I knew that the cabin would be allocated by lot. But after the confirmation by email, checkin, after we are using the cabin, to be surprised by other guests, in a delicate situation, It was terrible! We could not have been "ripped" out of our cabin like that. It was a monumental MSC mistake that, I repeat, embarrassed me and spoiled our experience on board. They tried to solve it later, but it was little, in comparisson to what we went through. I would not recommend this cruise because of the lack of organization, the insensitivity of the attendants on the ship and for the embarassement I was exposed. Read Less
Sail Date December 2017
MSC MUSICA My wife and I , together with my sister and brother-in- law , booked for the Transatlantic cruise during the month of november 2017. We booked the cruise because Kras travels (the Netherlands) offered a special ... Read More
MSC MUSICA My wife and I , together with my sister and brother-in- law , booked for the Transatlantic cruise during the month of november 2017. We booked the cruise because Kras travels (the Netherlands) offered a special promotion. We took our transatlantic cruise from Venice to Rio de Janeiro, 21 nights (12 Nov to 5Dec2017) . We actually have no complaints at all. Everything went like clockwork from embarkation to debarkation. a little late leaving Venice but it actually made for a beautiful departure from port. The MSC MUSICA is a beautiful ship with plenty to keep you busy with so many places to walk around and see and things to do. We arrived at the cruise terminal early but everything went smoothly and after waiting in the cue for 30 minutes we were able to board. Our cabin was ready and also our cruise card so we were able to use our lunch. We then went to the buffet for lunch it was very busy but this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. I loved the majority of my breakfasts and lunches in the Deck 13 Buffet, unfortunately my dinners in the Restaurant were inconsistent and I did have several sub-par dinners. The buffet on the deck 13 The food and beverage manager Mr. BRUNO , organized his team and equipment as a 5 star hotelrestaurant. The equipments and cutlery always cleaned by his team from 8am to 8am, the wole day long. Food at the cruise was lovely, a lot of choice and variety. There were so many food choices on 6 corners including a bread and pastery, an Italian corner, a fruitcorner and a big buffet. They present several times a week , special items and a tapas- and brasilian event. Service was generally good. To enjoy a long cruise, you must prepare how you wish to spend the many sea days (here included 6 transatlantic sea days). While there was a multitude of activities we participated some activities offered by the Cruise Director. The entertainment was OK. Some of the stage shows were good some not, bands in the bars were varied. We were never bored for we met several travellers with the same age and ideas. We took a few very good shore excursions, but we mainly explored on our own, and took taxis and public transportation. We missed 1 of the 5 Brasilian ports due to storms. Once we sailed out of the Mediterranean, into the transatlantic crossing, it was very smooth sailing, and every day was sunny and warm towards Brasil. The cruise was pristine , immaculate, and the upkeep was spot on. The cruise is quieter this time of the year so we cannot make a review for the summer season. There is still a lot to do, because the animation is working during day-times but also every evening is there something to do. The cabins/bedrooms were fabulous we had a double room which was quite big and they were clean and looked very new. Our room was lovely the bed so comfortable and our housekeeping excellent. Stayed november 2017, traveled as two couples. Arthur and Catharina Jansz. Belgium/SpainMSC MUSICA My wife and I , together with my sister and brother-in- law , booked for the Transatlantic cruise during the month of november 2017. We booked the cruise because Kras travels (the Netherlands) offered a special promotion. We took our transatlantic cruise from Venice to Rio de Janeiro, 21 nights (12 Nov to 5Dec2017) . We actually have no complaints at all. Everything went like clockwork from embarkation to debarkation. a little late leaving Venice but it actually made for a beautiful departure from port. The MSC MUSICA is a beautiful ship with plenty to keep you busy with so many places to walk around and see and things to do. We arrived at the cruise terminal early but everything went smoothly and after waiting in the cue for 30 minutes we were able to board. Our cabin was ready and also our cruise card so we were able to use our lunch. We then went to the buffet for lunch it was very busy but this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. I loved the majority of my breakfasts and lunches in the Deck 13 Buffet, unfortunately my dinners in the Restaurant were inconsistent and I did have several sub-par dinners. The buffet on the deck 13 The food and beverage manager Mr. BRUNO , organized his team and equipment as a 5 star hotelrestaurant. The equipments and cutlery always cleaned by his team from 8am to 8am, the wole day long. Food at the cruise was lovely, a lot of choice and variety. There were so many food choices on 6 corners including a bread and pastery, an Italian corner, a fruitcorner and a big buffet. They present several times a week , special items and a tapas- and brasilian event. Service was generally good. To enjoy a long cruise, you must prepare how you wish to spend the many sea days (here included 6 transatlantic sea days). While there was a multitude of activities we participated some activities offered by the Cruise Director. The entertainment was OK. Some of the stage shows were good some not, bands in the bars were varied. We were never bored for we met several travellers with the same age and ideas. We took a few very good shore excursions, but we mainly explored on our own, and took taxis and public transportation. We missed 1 of the 5 Brasilian ports due to storms. Once we sailed out of the Mediterranean, into the transatlantic crossing, it was very smooth sailing, and every day was sunny and warm towards Brasil. The cruise was pristine , immaculate, and the upkeep was spot on. The cruise is quieter this time of the year so we cannot make a review for the summer season. There is still a lot to do, because the animation is working during day-times but also every evening is there something to do. The cabins/bedrooms were fabulous we had a double room which was quite big and they were clean and looked very new. Our room was lovely the bed so comfortable and our housekeeping excellent. Stayed november 2017, traveled as two couples. Arthur and Catharina Jansz. Belgium/Spain Read Less
Sail Date December 2017
We chose this cruise because of the itinerary. Ports were fantastic and weather was great. Smooth seas at their best. The ship is a different story. Dining room service was extremely slow. One night we waited over 1 1/2 hours ... Read More
We chose this cruise because of the itinerary. Ports were fantastic and weather was great. Smooth seas at their best. The ship is a different story. Dining room service was extremely slow. One night we waited over 1 1/2 hours before being served and the excuse was "The kitchen is backed up" Hard to believe at 5:30 PM--open seating. Two meals at the Pinnacle Grill were fantastic. The Cellar Master Package, Double was clearly worth the price. However, there was confusion concerning the number of meals that could have had clearer wording on the vouchers. The company made it right and credited the second meal. Cabin was filthy and the bathroom had mold, a cracked sink and a broken shower head. Cabin steward was personable but not very effective. Guest entertainers were extremely good but the ship's entertainers were terrible. All in all the cruise was worth the expense but the ship needs repair. Read Less
Sail Date November 2017
We chose this cruise specifically for the itinerary and what a wonderful itinerary it was helped by settled weather conditions for most of the passage. I had however reservations about the ship being a little dated and reserved ie the ... Read More
We chose this cruise specifically for the itinerary and what a wonderful itinerary it was helped by settled weather conditions for most of the passage. I had however reservations about the ship being a little dated and reserved ie the entertainment onboard was quite possibly the poorest we had ever been unfortunate enough to be subjected to. There was also unacceptable delays in the main dining room which ultimately led us to dine in the lido. Embarkation was poor with elderly guests having to queue for long periods of time, although this can't be helped perhaps cool hand/face towels and iced water? I was also quite disappointed to witness 'engineering' staff in contaminated overalls using the lido as a passageway whilst guests were eating. And as for the price of the ships excursions, by far the most expensive I have witnessed on any of the many trips I have completed. Read Less
Sail Date November 2017
Chose this cruise for the itinerary, not the line or the ship. After reading some negative reviews, we didn't have really high hopes, but the ship turned out to be pretty nice even with a few hiccups. We are a couple in our ... Read More
Chose this cruise for the itinerary, not the line or the ship. After reading some negative reviews, we didn't have really high hopes, but the ship turned out to be pretty nice even with a few hiccups. We are a couple in our 60's and have cruised 26 times before on most of the major lines, this was the third time with Holland America. We brought our 11 year old granddaughter with us, and while there were only about six kids total onboard, the youth director Lisa did a fine job of allieviating their boredom. The ports were fascinating, unlike anything we had ever seen, but on sea days we found very little to do. Most folks played bridge, napped in the solarium, or read. Very few activities. Overall, it was a trip of a lifetime! We had smooth seas, not at all like what we expected. A word to the wise: if you're sailing out of Rio, you must have a Brazilian visa, which we quite expensive (over $1000.00 for the three of us) and it took about 3 months and many phone calls to get. The visas showed up 4 days before we left home, and it was a big hassle. Glad we got to see Rio, but we will not ever be going back to Brazil! Read Less
Sail Date November 2017
This cruise allowed stops at places I had never cruised. These included Punta del Este and Montivedio. Because of a great price the friend with whom I traveled and I were able to book single balcony cabins next door to each other. The ... Read More
This cruise allowed stops at places I had never cruised. These included Punta del Este and Montivedio. Because of a great price the friend with whom I traveled and I were able to book single balcony cabins next door to each other. The cabins were comfortable. (On this ship, those who use CPAP machines need to carry an extension cord as the plug in is not near the head of the bed. If notified, the ship provides a gallon of distilled water that is waiting in the cabin on arrival.) Embarkation was a mess with passengers waiting for hours with little news on what was taking place. It caused worries about the whole trip which ended up being needless. The food was most adequate. It is not the equal of the upscale lines, but not bad at all. A pleasant part of buffet meals is that there is a large open air space at the stern just behind the buffet. It has its own shorter buffet lines. It also helps one to avoid a crowded and noisy room. Entertainment on the large Norwegian ships can be excellent. On this one, it was fair to middling. The typical musical reviews were quite good. Individual performers on other nights were not memorable. With the Freestyle eating server quality varies. Of the ten evening dinners we were able to sit at one of the tables of a very excellent server with a great memory on seven of them. The other three nights varied. (We chose not to pay for any of the specialty restaurants). Though the Sun is an older ship, recent renovations have put it in very good shape. Its size is in my view a benefit without the need for really long walks. There are all the facilities one needs. A positive experience is provided. After the cruise, I booked another one on Norwegian which will leave Venice in a few weeks. Read Less
Sail Date March 2017
went to BRAZIL, URUGUAY & ARGENTINA. it was all good EXCEPT Im not a fan of NCL. Food is ONLY okay, excursions are waaaaaay overpriced, employees selling CRUISE NEXT are not upfront with the fine print so I canceled and I truly ... Read More
went to BRAZIL, URUGUAY & ARGENTINA. it was all good EXCEPT Im not a fan of NCL. Food is ONLY okay, excursions are waaaaaay overpriced, employees selling CRUISE NEXT are not upfront with the fine print so I canceled and I truly think its despicable that the beverage packages are soooooooooo overpriced. Im not a water drinker but being deprived of water isnt compatible with life~!! I can see charging for liquor, but pop, water and juices need to be included~!! My balcony cabin was nice and the people were all hardworking but that wont be bringing me back. My cruise price also dropped by $100 and the managers at NCL were totally unreasonable in giving me an adjustment. I should have been given that money back with an onboard credit. Never would I recommend NCL cuz there are toooooooo many better choices for cruises~!!! Embarkation was also piss poor taking 3 hours~!! Read Less
Sail Date March 2017
We had a great time on this cruise. We had never been to South America so we did the back to back from Buenos Aires to Rio so we went to each port twice. My favorite port was Buzios, Brazil, but all the ports were nice, especially the ... Read More
We had a great time on this cruise. We had never been to South America so we did the back to back from Buenos Aires to Rio so we went to each port twice. My favorite port was Buzios, Brazil, but all the ports were nice, especially the ones where we could dock instead of tender. This was our 27th cruise with NCL and they did not disappoint. We had not been on the Sun for awhile, but the crew and the ship were fantastic! We had the dining and the beverage packages so we enjoyed the food and beverages immensely. Cagney's was our favorite, but we didn't have a bad meal the whole trip. The entertainment was good but we would have liked to have seen a comedian too instead of so many musical shows. Our only disappointment was not getting to take a cooking excursion that we signed up for in Buenos Aires. It was cancelled because of lack of participation. We had taken a similar cooking class in Mexico and had a fantastic time so we were upset to miss that. Read Less
Sail Date March 2017

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