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12 Helpful Votes
Sail Date: December 2017
My wife and I took a Cruise at MSC Musica. RIo-Buenos Aires-Rio. After purchasing the tickets, directly with MSC, we received, on the eve of the trip, an email confirming a cabin with a balcony. We were very happy because we bought the ... Read More
My wife and I took a Cruise at MSC Musica. RIo-Buenos Aires-Rio. After purchasing the tickets, directly with MSC, we received, on the eve of the trip, an email confirming a cabin with a balcony. We were very happy because we bought the Bingo rate and knew we could go to internal or external cabin with balcony. Confirmed that it was external, with balcony, we rejoice even more. On the day of the checkin, they confirmed our cabin and we dispatched the bag. Arriving in the cabin, our bag was already there and even the beverages tickets that had been bought, were on the bed, waiting for us. The chamberlain introduced himself, "ticked" our name on the passenger list under his responsibility and put himself at our disposal. The journey began in the best possible way. My wife loved the cabin, took pictures, sent them to friends, etc. After about an hour we were there, I decided to take a shower. When I went out of the shower, naked, the door of the cabin opens and another couple enters !! I pulled the towel over to cover myself, but it was extremely embarrassing. The couple, it was not their fault. MSC gave them another card with the same number of our cabin! Very embarrassed, I put my clothes on and went down to reception to try to solve the problem. The man at the front desk said that I would have to leave the cabin for this couple to use and they will send me to an internal cabin. I answered that no, I had received that cabin, the checkin had confirmed that cabin and that my things were waiting for me in that cabin (suitcase and beverage tickets) We even had already taken all the clothes and kept them in the closet. Also, I confirmed with this couple that their ticket was also promotional. So, why they would get us out of there ??? The receptionist said that he could not do anything and that I was supposed to go upstairs, pack my things and that someone would come there to help me with my bags and tell us where we were going. I went back, embarrassed, My wife was very upset and we started to pack things back. We waited for an hour in the cabin.Nothing. I went down again with the same gentleman and he asked me: Why do you not changed yet? I lost my temper: I said: you told me to wait. I do not know which cabin you will send me. even if I knew, would I open the door with my finger? Where's the card? He then took the card and gave it to me. Needless to say, we had to carry the bags ourselves. Arriving in the inner cabin, my wife almost cried. Suffocating. She went totake a shower. It only had cold water. Can you imagine the disappointment ??? We called the maintenance service. The guy went there after a while and said that he needed to change the register that opened the water, but that he did something that we would be able to use for a while, until he fix it later. In fact, the hot water worked. But it was closing after a few time and we had to constantly regulate. All of these situations have spoiled our whole experience on the ship. On the second day, at night, they left a champagne in our cabin, apologizing. Later, around midnight, we were informed that there was an external cabin availiable. I decided to move in the same night, because the internal cabin was very bad. We packaged everything and by one o'clock AM, we were in our new cabin. Tired, but at least we got a decent shower. I felt really embarrassedin froint a couple of strangers and MSC ignored our suffering. The ship's reception staff is insensitive and does not seem to care for the guests. Oh ... I forgot to mention one detail: On the first day, I called the MSC number where I had bought the ticket and they advised me to talk to someone from the guest relation in the ship. I went to the front desk and asked to speak to her. I was told that she was not available and that if I wanted to, I could schedule a meeting with her the other day, at 10 o'clock AM. But it would not help me, because she coulddo nothing. Even so, I scheduled the meeting. The other day at 10 AM, what happened? She was not there and could not receive me. I reiterate that in the purchase of the fare, I knew that the cabin would be allocated by lot. But after the confirmation by email, checkin, after we are using the cabin, to be surprised by other guests, in a delicate situation, It was terrible! We could not have been "ripped" out of our cabin like that. It was a monumental MSC mistake that, I repeat, embarrassed me and spoiled our experience on board. They tried to solve it later, but it was little, in comparisson to what we went through. I would not recommend this cruise because of the lack of organization, the insensitivity of the attendants on the ship and for the embarassement I was exposed. Read Less
3 Helpful Votes
Sail Date: December 2017
MSC MUSICA My wife and I , together with my sister and brother-in- law , booked for the Transatlantic cruise during the month of november 2017. We booked the cruise because Kras travels (the Netherlands) offered a special ... Read More
MSC MUSICA My wife and I , together with my sister and brother-in- law , booked for the Transatlantic cruise during the month of november 2017. We booked the cruise because Kras travels (the Netherlands) offered a special promotion. We took our transatlantic cruise from Venice to Rio de Janeiro, 21 nights (12 Nov to 5Dec2017) . We actually have no complaints at all. Everything went like clockwork from embarkation to debarkation. a little late leaving Venice but it actually made for a beautiful departure from port. The MSC MUSICA is a beautiful ship with plenty to keep you busy with so many places to walk around and see and things to do. We arrived at the cruise terminal early but everything went smoothly and after waiting in the cue for 30 minutes we were able to board. Our cabin was ready and also our cruise card so we were able to use our lunch. We then went to the buffet for lunch it was very busy but this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. I loved the majority of my breakfasts and lunches in the Deck 13 Buffet, unfortunately my dinners in the Restaurant were inconsistent and I did have several sub-par dinners. The buffet on the deck 13 The food and beverage manager Mr. BRUNO , organized his team and equipment as a 5 star hotelrestaurant. The equipments and cutlery always cleaned by his team from 8am to 8am, the wole day long. Food at the cruise was lovely, a lot of choice and variety. There were so many food choices on 6 corners including a bread and pastery, an Italian corner, a fruitcorner and a big buffet. They present several times a week , special items and a tapas- and brasilian event. Service was generally good. To enjoy a long cruise, you must prepare how you wish to spend the many sea days (here included 6 transatlantic sea days). While there was a multitude of activities we participated some activities offered by the Cruise Director. The entertainment was OK. Some of the stage shows were good some not, bands in the bars were varied. We were never bored for we met several travellers with the same age and ideas. We took a few very good shore excursions, but we mainly explored on our own, and took taxis and public transportation. We missed 1 of the 5 Brasilian ports due to storms. Once we sailed out of the Mediterranean, into the transatlantic crossing, it was very smooth sailing, and every day was sunny and warm towards Brasil. The cruise was pristine , immaculate, and the upkeep was spot on. The cruise is quieter this time of the year so we cannot make a review for the summer season. There is still a lot to do, because the animation is working during day-times but also every evening is there something to do. The cabins/bedrooms were fabulous we had a double room which was quite big and they were clean and looked very new. Our room was lovely the bed so comfortable and our housekeeping excellent. Stayed november 2017, traveled as two couples. Arthur and Catharina Jansz. Belgium/SpainMSC MUSICA My wife and I , together with my sister and brother-in- law , booked for the Transatlantic cruise during the month of november 2017. We booked the cruise because Kras travels (the Netherlands) offered a special promotion. We took our transatlantic cruise from Venice to Rio de Janeiro, 21 nights (12 Nov to 5Dec2017) . We actually have no complaints at all. Everything went like clockwork from embarkation to debarkation. a little late leaving Venice but it actually made for a beautiful departure from port. The MSC MUSICA is a beautiful ship with plenty to keep you busy with so many places to walk around and see and things to do. We arrived at the cruise terminal early but everything went smoothly and after waiting in the cue for 30 minutes we were able to board. Our cabin was ready and also our cruise card so we were able to use our lunch. We then went to the buffet for lunch it was very busy but this was not a problem as there were staff at the buffet entrance who took you to a seat. Also there was a button on the table to summon a beverage waiter and they were very efficient. The food was hot and there was a good selection. I loved the majority of my breakfasts and lunches in the Deck 13 Buffet, unfortunately my dinners in the Restaurant were inconsistent and I did have several sub-par dinners. The buffet on the deck 13 The food and beverage manager Mr. BRUNO , organized his team and equipment as a 5 star hotelrestaurant. The equipments and cutlery always cleaned by his team from 8am to 8am, the wole day long. Food at the cruise was lovely, a lot of choice and variety. There were so many food choices on 6 corners including a bread and pastery, an Italian corner, a fruitcorner and a big buffet. They present several times a week , special items and a tapas- and brasilian event. Service was generally good. To enjoy a long cruise, you must prepare how you wish to spend the many sea days (here included 6 transatlantic sea days). While there was a multitude of activities we participated some activities offered by the Cruise Director. The entertainment was OK. Some of the stage shows were good some not, bands in the bars were varied. We were never bored for we met several travellers with the same age and ideas. We took a few very good shore excursions, but we mainly explored on our own, and took taxis and public transportation. We missed 1 of the 5 Brasilian ports due to storms. Once we sailed out of the Mediterranean, into the transatlantic crossing, it was very smooth sailing, and every day was sunny and warm towards Brasil. The cruise was pristine , immaculate, and the upkeep was spot on. The cruise is quieter this time of the year so we cannot make a review for the summer season. There is still a lot to do, because the animation is working during day-times but also every evening is there something to do. The cabins/bedrooms were fabulous we had a double room which was quite big and they were clean and looked very new. Our room was lovely the bed so comfortable and our housekeeping excellent. Stayed november 2017, traveled as two couples. Arthur and Catharina Jansz. Belgium/Spain Read Less
Sail Date: April 2011
I had never been on a cruise before, although my partner had. We found the boarding process (in Rio) to be as efficient as could be reasonably expected. The ship itself is large and it was easy to get lost! But it's very clean and ... Read More
I had never been on a cruise before, although my partner had. We found the boarding process (in Rio) to be as efficient as could be reasonably expected. The ship itself is large and it was easy to get lost! But it's very clean and well maintained, staffed by (generally) helpful crew. Our cabin (on deck 5)was larger than expected. The only cabin gripes I had were the lumpy (and with noisy springs) mattress plus a pretty ordinary choice of free to air television. Whilst the vast majority of passengers were Germans, I understand that MSC is attempting to lure more English speakers to their ships. If they REALLY want to succeed in this, they would help themselves by improving the TV channel selection. I would suggest BBC World, Euronews (English service), perhaps Aljazeera (English service) and for the Americans (groan) CNN. I believe that this may be difficult at times, due to satellite signal availabilities. We did a 3 weeks-long trip from Rio to Venice which included 5 days non stop at sea whilst crossing the Atlantic. Naturally, there was plenty of time for reading. A pity there was such a small amount of English language books in the ship's library. To borrow a book is free, but I suspect that despite the (relatively) small number of English speakers on board, books were hoarded, which made it really difficult to find a decent selection. TIP: Take your own book/s. TO SUMMARIZE POSITIVES: Cost of alcoholic drinks is inexpensive. The coffee is excellent. You can even order a current copy of most major newspapers from around the world, delivered to your cabin for only $2.50! The gym is pretty good, although there was usually one or two machines not in working order. Food is generally good, lots of variety and plentiful (awesome ice creams in the restaurants at lunch & dinner!!! But none available in the Gli Archi buffet). Cabin staff are very efficient and helpful without being intrusive. Currency conversions are easy to organise at the Accounts Desk, with very fair exchange rates. The MSC cashless 'Credit Card' system is easy and convenient. TO SUMMARIZE THE NEGATIVES: Staff are reluctant to help with information on 'Do-it-yourself' options for port visits. Naturally, they want to sell their own shore excursions (not always great value) so they don't seem keen to offer practical advice such as taxi fare $$$ estimates, things to do etc. Take your own healthcare basics, such as flu tablets, cough liquid, throat lozenges etc. People were coughing, sneezing and hacking all the time, so chest/throat infections spread quickly. At one stage I spent 3 days in bed, and it wasn't due to seasickness! There's an on-board doctor, but that'll cost you $$$'s. Also, the daily programme, slipped each night under our cabin door, was not well designed. For example, the weather forecasts were useless and instructions for altering watches/clocks back and forth to adjust to new time zones were confusing. My final gripe is the amount of time it took to disembark. With about 3,000 souls waiting to finally get off the ship, I realise it's impossible to do it in 5 minutes flat. But it took forever and passengers were getting irritated. Some entertainment and/or refreshments in the theatre (where passengers wait for disembarkation) would be a smart idea. It would certainly leave a more positive impression during passengers final moments on board M.S.C. Musica. Read Less
Sail Date: February 2011
We decided on this cruise because we have never been to South America. Rio and Buenos Aries were exotic cities that we were interested in seeing. They are both wonderful cities with much to explore. The difficulties started ... Read More
We decided on this cruise because we have never been to South America. Rio and Buenos Aries were exotic cities that we were interested in seeing. They are both wonderful cities with much to explore. The difficulties started when we arrived at the embarkation port at 1/pm the published time. On most other lines boarding starts perhaps two hours earlier and the flow of passengers is smooth. Apparently boarding actually started at 1/pm and there were thousands of passengers sweating in the reception area which appeared to have air conditioning ducts, but there was none. We boarded at about 4/pm after enduring barely distinguishable announcements announcing the code that was placed on our E-Mailed boarding documents at the entrance to the waiting area. The announcements were in Spanish or Portuguese. Our cabin was smaller than most any ship we have been on in the same class. No wash cloths, no sofa, Shower with a sheet rather than a plastic enclosure found on most if not all new generation ships. Arriving for dinner's early seating which began a 7:45 we found that water is not free, coffee is not free and the meal choices are skimpy. On their Formal Nights, called Gala, there was never steak or lobster. They did once have an ugly looking large Prawn that we believe caused diarrhea. Breakfast never had smoked salmon or other expensive seafood. Portions were generally small with limited choices. Fortunately we sat with the only other US citizens on board. They had the same complaints we did,and, additionally suffered from some form of infestation in their bedding. The Brazilians on board were the most pushy group of people we have ever encountered. The females were the most offensive. The ship returned to Rio at 8:00AM but our flight didn't leave until 10:30PM. They offered no tour that would pick us up at the ship and drop us off at the airport. No suggestions were even attempted by their tour desk. We rented a hotel room at the airport. The Shows were the only positive. They had a large cast and provided quality entertainment. The MC only spoke one word of English "Showtime". Read Less
1 Helpful Vote
Sail Date: January 2011
My wife wanted to go to Rio de Janeiro for our anniversary. I always wanted to go to Buenos Aires. Only one cruiseline gave us both with significant time in Rio on the dates near our anniversary plus a stop at Punta del Este, Uruguay - ... Read More
My wife wanted to go to Rio de Janeiro for our anniversary. I always wanted to go to Buenos Aires. Only one cruiseline gave us both with significant time in Rio on the dates near our anniversary plus a stop at Punta del Este, Uruguay - MSC. So, I researched MSC very thoroughly both on this board and elsewhere. Thanks to everyone who provided information like boardmember woodofpine (see his helpful review here: http://boards.cruisecritic.com/showthread.php?p=24572068&highlight=#post24572068) and many others. This is my full review of THIS cruise. I say this one specifically because I don't know if this experience is completely reflective of MSC in all other cruises, but I'd suspect so from the many comments I have read. Here is a quick summary, using the A - F grading system, of how we viewed the cruise: Itinerary: A+ Food: D Cleanliness and Condition of Room: A Condition & Layout of Ship: A Customer Service from Crew: C Pricing of Cruise and Drinks Onboard: A Embarkation/Disembarkation Process: F Now, from the grading you can see we didn't hate our time on the cruise, but there were several very low marks and we probably will not cruise MSC again. First, about the issue of MSC not providing complimentary water and coffee, to me it was a non-issue at the buffet because coffee is provided at breakfast and water is provided at all times. Plus, you can buy a water package (21 bottles of 16 oz. of mineral water) for about $31 USD which we did. It was a little annoying when in the main dining room not being brought water automatically, but we have experienced that in Europe before and we knew about it heading into the cruise. What was much more disconcerting is the service levels of most of the employees we encountered at the bars and restaurants. On more than one occasion, we waited in the buffet for over 10 minutes before any employee came towards our table for beverage service. Also on more than one occasion, when an employee did approach us they said they weren't the waiter and our waiter would be by shortly only to wait even longer. Never have I been in a restaurant, resort or cruise ship where an employee in that situation neither a) called my waiter over or b) just took the order her/himself. I also remember asking for additional ice for Cokes we ordered and the waiter said "the ice machine is over there"; I wouldn't have minded this at all except for the ice machine to which the public had access was on the fritz for almost the entire cruise. I have traveled to many places in Europe and in Latin America and this is not the standard sort of service I've come to expect; this isn't a "European problem" or "American problem", it's a service problem. Speaking of the restaurants, we had a couple of dishes that were "ok", but I was never wowed or even satisfied with any total meal. The traditional Brazilian feijoada was good, but not great. The desserts were bad except at the Gala Buffet. The meals in the main dining room included some very overcooked beef tenderloin (think a dry washcloth), very underseasoned fish, fatty beef stew and spoiled prawns delivered to my wife and the second to last night. On the spoiled prawns, I literally didn't believe her and I tasted it myself and promptly spat it out. I guess I figured no matter how bad the food was, serving spoiled crustacean was impossible for a competent kitchen staff. We also thought the embarkation and disembarkation was a nightmarish process. We arrived to our last cruise with NCL after 2:30pm in Barcelona. We had a balcony and were shown to a shorter line because we paid more and got onboard by 3:30pm (maybe earlier). We arrived to the port in Rio at 12:30pm. We got onboard the ship at 4:20pm. Why? Not only were balcony and suite passengers not given preferential boarding, everyone got what seemed to be a number based on their deck level regardless of when they arrived at the port. That number determined when you boarded the ship. Boarding didn't seem to start until after 1:30pm when the first number was called. We had a similarly hellish experience leaving the ship. We didn't pick up passports on the night before; instead we picked them up the morning of disembarkation but weren't told where. So I hobbled about the ship (with a bad foot... that's another story ) and got ours from reception just as a madhouse began by lots of angry and pushy passengers fighting for their passports. There were definitely some great things we experienced. Irene, our cabin steward, was fantastic. She gave us a few special favors we needed. She helped me out when I was put down by the forementioned foot problem. She was flat out the best service person on the ship. Our main waiter at the dinner restaurant, Gregorio, was great as well. He learned our preferences and had bottled water and ice waiting for us at our dinner time. We also had some pretty good bar staff. As for the ship, it's beautiful with good shops and has reasonable prices for things. Overall I'd say we had a good experience being together and seeing great cities, but MSC isn't really for us I would say. Not because it isn't "American" enough, but because they still have significant operational and service "kinks" that we can avoid by using other lines like NCL. My advice is make your own determination through thorough research if you are considering MSC, but unless they have a "once in a lifetime" itinerary, I'd counsel you to choose another line. As for the destinations, they are excellent. Rio de Janeiro is a city I fell in love with years ago and it's even better now. We got into town a day before the cruise and stayed one night at the Acapulco Copacabana hotel which is 2 blocks from the beach and only 2 blocks from nightlife. The hotel is a boutique property that had a large room and kingsize bed in its superior room for $169 per night in high season. The service was good and the staff were very nice. In Rio, we used private guide, Martha Vasconcellos for a small group tour of the Rocinha favela and a private tour of Corcovado (Christ statue). She was fabulous and I would wholeheartedly recommend her. Buenos Aires was great as well. Pedro Werberg provided private guide services for us there. We did a full city tour viewing some of the old mansions, the Pink Palace for the lowering of the flag ceremony, the Recoleta cemetery, a coffee shop and a great steakhouse (El Establo). I also would highly recommend Pedro. Also, if you love hot beaches and can stand cold water, Punta del Este's beaches were some of the best I have been to and because of the currents it had some of the coldest water I've experienced. Let's hope some other lines pick up this itinerary. Read Less
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.6
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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