23 Royal Caribbean Rhapsody of the Seas Group and Theme Cruise Reviews

We decided to go on this cruise, this ship - because we went with a group of friends, about 40 of us altogether. We have been on 15 cruises as of now. The previous 4 were on " mega-ships." We also prefer to go eastern ... Read More
We decided to go on this cruise, this ship - because we went with a group of friends, about 40 of us altogether. We have been on 15 cruises as of now. The previous 4 were on " mega-ships." We also prefer to go eastern Caribbean - but, in order to be with our friends, we decided to go on this smaller, somewhat older ship, on this route.We had low expectations, thinking the better staff, service - is usually on the flagship boats. So this ship - the crew, the food, the entertainment - they hit it out-of-the-ballpark ! I don't recall ever seeing such a focused, dedicated staff as this one. The entertainment was excellent - people were friendly - and the crew couldn't do enough to accommodate us. The ship was also very clean - cheery - a lot of interesting artwork around the ship too- something we are seeing less and less of that. I want to re-visit the food. The food in the main dining room was quite above average. We did the premium dining 2 nights as well, the Italian one night, the steak house the other night. We got the 2-for-1 deal, had to do the meals the first 2 nights. The meals were rich, and a bit much for my " mature " digestive system. ( Eyes bigger than my stomach these days !!! ) Great food, classic Northern Italian. And of course,great aged steaks, like any premium steak house in any major city !! Worth every penny, even at full-price !!! . The food servers went way above and beyond the requirements of their job. And they were entertaining and engaging. Maybe the " rah-rah-cheering " sessions at the end of every meal got a little carried away, but they DID deserve to be acknowledged and recognized for all their efforts. Both by applause AND by appropriate gratuities at the end of the cruise. The people worked HARD to make our trip the best it could be. We ( wife and I ) don't do excursions anymore -been there, done that. We WISH some policies were a little different, like being able to get a pitcher of water without having to pay $7.95 for a service charge. We wish the cost of on-board communications / internet was more reasonable. We traveled on a budget, so we skipped that. Didn't NEED to be in touch with anyone back home. Read Less
Sail Date March 2019
The ship was clean and well maintained, however, the style was outdated. The food looked a lot better than it tasted. The food tasted bland, but was edible. The saving grace was the service. Wonderful service across the board. Everyone was ... Read More
The ship was clean and well maintained, however, the style was outdated. The food looked a lot better than it tasted. The food tasted bland, but was edible. The saving grace was the service. Wonderful service across the board. Everyone was pleasant, friendly, professional and smiling at all times. The main dining room staff were stars. Our server and assistant waiter were wonderful, Socorro and Fernando. Maria in the main dining room was wonderful as well as Isabella. The week I traveled had mostly seniors and a few families with small children. My son's ages 10 and 8 chose not to go to kids club since it was geared towards smaller children. MSC cruises had a better children's program in my opinion. Although I had a wonderful trip, I wish the ship was more modern and had more entertainment such as movie theatre, game room for kids with board games, pool table, etc...however, the service more than made up for it. Read Less
Sail Date February 2019
This was my first cruise and I was delighted with all the delicious and varied food, the spectacular shows, the service, the members of both service to the booths and entertainment were always helpful and friendly I really do not have any ... Read More
This was my first cruise and I was delighted with all the delicious and varied food, the spectacular shows, the service, the members of both service to the booths and entertainment were always helpful and friendly I really do not have any complaints. The ship is amazing and all its beautiful locations. I was lucky to be served by Gopal and Dominic every night at the Main Dining and they were the best waiters in the world and the best I have ever had in my life they were very kind, funny and very helpful, if I have the opportunity to take another Cruise would choose the same and of course Gopal and Dominic too. Thanks to you, we spent one of the best holidays of our lives with my family, with my eyes closed I really recommend rhapsody of the seas. I really liked that at every entrance of every restaurant, bar, theater there was disinfectant soap, what a great idea. Keep doing and amazing service and incredibles shows Read Less
Sail Date November 2018
Want to see Greece. Did not met my expectation. My last cruise wth Freedom of the Sea was outstanding. We cruise in a group of 45 and The Filipino chef prepared Filipino dishes every night and he came and talked to us and not on this ... Read More
Want to see Greece. Did not met my expectation. My last cruise wth Freedom of the Sea was outstanding. We cruise in a group of 45 and The Filipino chef prepared Filipino dishes every night and he came and talked to us and not on this cruise. This time We travel in a group of 20 people. Enjoyed my every tour. Would like to play blackjack and slot but the smoke in casino was so irritating and could not stand it. Wish they repeat the show like in Freedom of the Sea. My baggage already have the cabin tag that I printed when I checked in on line but the person helping the check in still send me to the line with out no tag or cabin number and when I reached the persons printing and putting the cabin number she told me that I should be on the other line since I already have the tag. I already signed up for Baltic cruise next July 2019 but after this cruise I will probably check out other cruise lines.z Read Less
Sail Date July 2018
Great new adventure and European experience. My wife and I truly enjoyed our entire vacation days and nights both on board and ashore. Great port visit selections and ashore excursion offerings. Sumptuous and great food selections and ... Read More
Great new adventure and European experience. My wife and I truly enjoyed our entire vacation days and nights both on board and ashore. Great port visit selections and ashore excursion offerings. Sumptuous and great food selections and service on both dining areas. Smooth sailing throughout and communications kept clear both on paper and through ship sound/speaker system. On the down side - Entertainment can be improve especially the nightly 4th deck singer / band. I know you can find a better singer somewhere. Song selections were not in tuned with his voice. We have seen and heard better singer than him. Entrance by the pool area leading to the Buffet restaurant had smoking tables.This is the only passage leading to the restaurant.This could be relocated away from the public who has asthma and breathing ailments. It is somewhat unhealthy and distracting. Dress code/rules to the buffet dining area. Flyers were given that "NO SHIRTS" will be allowed to dine. The rule was broken several times and the people at the entrance dispensing antibacterial did not even stop these people. Rules are rules and it is distracting to have shirtless people getting food right next to you. Its annoying and uncalled for!!! Formal dining (Edelweiss) - What an exceptional dining experience!! Manuel (Head Waiter), Vela (Waiter), Vera (Asst. Waiter) did more than a five star service. Their attention to details and service focus truly stands out and noticeable throughout the entire journey - Service Par Excellence!!! Overall - It was a great cruise experience and would love to get on another cruise next year. Read Less
Sail Date July 2018
We're a group of 24 friends and family on the Rhapshody of the Seas and I have to let you all know Royal Caribbean has lowered there standards a loyalty to their customers. The straw that broke the camels back was a tours we ... Read More
We're a group of 24 friends and family on the Rhapshody of the Seas and I have to let you all know Royal Caribbean has lowered there standards a loyalty to their customers. The straw that broke the camels back was a tours we booked with Royal Carrebean are not worth the money they are charging. First they take forever to put you on a water taxi or bus to start your excursions. This is the experience we had when we arrived to Santorini a MUST SEE place that for me I dreamed of for decade's, it took the 2 hours between waiting on the ship for a tenure to actually getting and spending quality time in Santorini. Between the traveling and stops at a winery which I could be cared less for we got to experience Santorini for an hour and a half before needing to walk back to the cable car so you don't mis the boat. The line was an hour long and this must see port of call was only 5 hours or so. Then we book this JEEP tour in the white mountains of Crete which promises adventure and activities and we received 000000000 adventure and 000000000 activities instead they put us on a domestic car called "JEEP" instead of giving a real "JEEP" as the advertisement let's you to believe. We sat in this dam car to rdd a total of 5 hours going up and down a hill, visited a village story for coffee that wasn't filtered and you had to stop in tiny amounts so you don't swallow the coffee grinds. Then we walked next store so he can show us an orange tree and avocado tree. WOW what an adventure. Now drive 50 min up the mountain to visit a Sheppard and get a lecture on making cheese to then gwt back on thge "JEEP VEHICLE" another 50 to go eat lunch at a village. Still waiting for the adventure and activity!!!! My husband had to give us the agriculture lesson while on the road because the guide DID NOT talk to us about the culture, history, or people of Crete. They charged 120.00 US dollars each person for this tour and the advertised discretion DID NOT meet 1% what they said this tour would promise. This was the worst port I've ever been to. My other experiences with Royal Carrebean, we waited 2 days for ice bucket and water to reach our room and they wanted to charge us 7.50 US dollars for calling room service to have ice delivered to our room, mind you we bought the unlimited beverage package!!!!! Captains night, they are no longer offering lobster tail, you now have to pay $25.00 if you want libster on Captains night or any night. My family orders a Cesar salad and there's a live bug still squirming in her salad bowl. I then saud to my self, let me order libster bisque so i can at the very least enjoy some bits of libster, not a single piece of lobster in any one of our soups. My husbans orders a cocktail and gets 0 alcohol in his komakazee shot, it was watered down vodka!!!!! I will not book another cruise with Royal Caribbean regardless of the fact that I'm a gold member and have cruised with them before. They have really lowered their standards and customer service. What a shame. Read Less
Sail Date July 2018
We chose Royal Caribbean because of my parents they have been on lots and we just had to book they have said how amazing they are. As a family we have had a absolute amazing time, entertainment was brilliant from entertainment around the ... Read More
We chose Royal Caribbean because of my parents they have been on lots and we just had to book they have said how amazing they are. As a family we have had a absolute amazing time, entertainment was brilliant from entertainment around the pool to evening entertainment we had lots of laughs.The places we went to were all beautiful all well organised getting on and off the ship. We were well looked after by all crew, our stateroom guy rocky looked after the cleanliness of our room loved of the little touches. The service in the dining room were exceptional our waiter Gopal and waiters assistant Ladylyn work so hard, they were so professional and so friendly we enjoyed every night they remember the little things which I love, my little boy absolutely loved going to the dining room because of a Gopal and Ladylyn he throughly enjoyed it the6 were brilliant with him and that means a lot, keep up the great work. Read Less
Sail Date May 2018
My husband and I decided to book a cruise for our first wedding anniversary. I have been on a handful of cruises before but never with Royal Caribbean. This was my husband's first cruise. We didn't chose Rhapsody on purpose, we ... Read More
My husband and I decided to book a cruise for our first wedding anniversary. I have been on a handful of cruises before but never with Royal Caribbean. This was my husband's first cruise. We didn't chose Rhapsody on purpose, we chose to port from Tampa in case we decided to drive though we ended up finding a nice deal flying. Embarkation was very smooth. We scheduled round trip airport transfers that took us to the port as soon as we landed. Tampa's port is a smaller one so that may be why it was so quick and smooth. We were on the boat about 30 minutes after arriving. I had read a few reviews about Rhapsody prior to sailing and I was a bit worried. I was aware this was an older, smaller ship. Yes, the ship does show some wear, but it was always super clean and size does not matter! Honestly, I liked the intimacy of it and seeing the same people at bars every night. The only time the ship ever felt crowded was breakfast and days spent at sea in between ports. I am not listing that as a con by any means, I understand that everyone is obviously on the ship and is most likely at the pool area. It was very hard to find chairs on these days though and people did save them even though rules stated you can't and your towel will be taken (didn't happen, pretty sure it's just a warning). We ate at the MDR every night except for one due to coming in past our dinner time at port. The food in the MDR was always good. I wish we had spent at least one meal in one of the specialty restaurants as a few couples we met told us how amazing the food was there. The Windjammer was great at breakfast but lacked options for lunch. The night we ate dinner there we had burgers from the burger station which were great. Unfortunately, we did not see any of the "Broadway" type shows because we spent most evenings in the Schooner bar playing trivia and listening to Kelly, the amazing piano player and talking with new friends. We did however, see the game show there and the little shows put on in the Centrum by Elvis, the energetic and always funny cruise director. Ports: Key West was our first port. It was beautiful and we loved it. We did the hop on hop off conch train tour. Highly recommend it to those who have never seen the island. Very informative and fun. We ate at a local bar after the tour and went back to the ship. Cozumel was the 2nd port. Also a favorite. We did not book an excursion through Royal. We instead booked an all-inclusive day pass at Mr. Sanchos resort. I read about it online and booked it through their website. Great decision! We took a $12 taxi to the resort and were welcomed with 2 beach chairs and drinks. The beach was gorgeous and water so clear and seaweed-free. Highly recommend if you like to drink and enjoy the beach/pool. Belize: We did not book an excursion ahead of time mainly because we were tendered there and I heard if the weather was even a tad off they will chose not to port. So, noticing the night before how clear the weather was, we booked a last minute excursion at the desk. Of course, there was not much left. We ended up booking the Calypso train tour. The tender was smooth and only took 15 minutes to get to Belize. The tour was absolutely not worth $80. The port of Belize is very much catered to tourists and that's about all there is to it. The "vendors" were very pushy and got upset if you did not answer them. I finally had to tell one of them who would not leave that we were late for dinner and could not stop. The town itself was poor and very run down. I would not feel safe walking around in the actual town. It left very much to be desired and I don't need to go back. I have heard Belize is great for snorkeling so if I did decide to go back I would try that. Our fault for waiting til last minute. Costa Maya: We booked an excursion here through Royal. We did the all inclusive beach day at Uvero beach. When we met our group at the pier, the tour guide informed us that the club they were originally taking us to was infested with seaweed and they were going to take us to a different but just as nice beach club. We then hopped on the bus and arrived at the beach club. It was very nice with a pool and cabanas near the beach. Still a large amount of seaweed that made it nearly impossible to enjoy the ocean. We stayed near the pool which had a swim-up bar. I would definitely sail on Rhapsody again, may go for one of the larger ships next time though. Still a great, relaxing, and fun cruise! Read Less
Sail Date April 2018
In writing this review, I would like to concentrate mainly on the entertainment/activities that can be experienced on the Rhapsody Of The Seas - but to begin with, I shall just quickly cover the basics. I cruised onboard the Rhapsody ... Read More
In writing this review, I would like to concentrate mainly on the entertainment/activities that can be experienced on the Rhapsody Of The Seas - but to begin with, I shall just quickly cover the basics. I cruised onboard the Rhapsody for 2 weeks (14 nights) back-to-back, embarking on 4th February and finally leaving the ship on 18th February. The mid-cruise immigration process went smoothly and all of the consecutive cruisers were personally escorted off the ship and straight back on again. I must question though - would it not be easier for the guests, if the Immigration Officer boarded the ship to see our passports, instead of making the people in wheelchairs or on 'scooters' and 'walking frames' to make the journey down the gangways; which were quite steep and difficult to maneuver? Both of the one week cruises saw exactly the same itineraries and were identical in almost every way. Sometimes that can be a good thing or sometimes not! I'll let you, the Cruise Critic members, decide. Embarkation was easy; no wait times, no problems, no drama. My first impressions were that this ship was clean, well cared for and provided everything that I expected. My cabin review can be found later in this critique so I will not mention it here. Although I much prefer to dress for dinner and frequented the main dining room every evening, I must confess to thinking the menu was somewhat repetitive, with few choices and even less herbs and spices! The Wind Jammer on the other hand, offered a huge variety of dishes, both hot and cold. All were delicious! Considering the distances between the ports, I did not appreciate the length of time allowed in the ports of call. In George Town, Grand Cayman the last tender back left at 3pm. In Costa Maya it was back onboard by 3.30pm. In Cozumel, all aboard by 7pm (nice) and in Belize City the last tender back was 5.15pm. On the last sea day of the first week, the Captain announced that high winds were expected overnight and in order to miss these currents, he was sailing the ship full speed ahead and that as a result, we would arrive in Tampa 3 hours early. Subsequently the Casino and bars closed at midnight and the public areas were deserted by this time. Interestingly, on the last sea day of the second week, the Captain announced exactly the same thing; there were high winds expected and in order to miss these winds, the ship would increase speed and arrive in Tampa 3 hours early. I checked the weather report on the internet this second time and there were no high winds expected. It was smooth sailing al the way. Nevertheless, the casino and bars closed at midnight and we arrived in Tampa 3 hours early! Strange, huh? Now you've had the 'veg' ...... so on to the 'meat' of this critique - the ENTERTAINMENT! It was diverse, fun, silly and, as it shoud be, wholly entertaining! In anticipation of writing this 'entertainment' review - and with as much as my energy and my time constraints would allow - I took part in as many activities as I could. In an effort to experience both sides of the coin, if I took part in an activity one week, then I sat and observed the guests' reactions the other week. All of the trivia quizzes (music/world events/general knowledge/sports/movies/places/songs with color/true or false..and so on..) presented different questions each week and were conducted in a fun and pleasureable manner. The game shows and activities (such as:- Putting on the Hits/Battle of the Sexes/Who wants to be a Caribbeanaire/60 seconds or less/Finish That Lyric/Love and Marriage/Most Talented Couple/Ring Toss/Taboo/The Quest/Belly Flop/Majority Rules/Bean Bag Toss.... and oh, so many more...) were fun, comical, exciting and interesting (to both take part in and to watch). All In all, the Activities team did a fabulous job - and as much as I don't want to make this critique an adulation to one particular person, necesssity deems that it may turn out that way. The Activities staff ultimately come under the jurisdiction of the Cruise Director, who can make the entertainment precisely that - entertainment! - or just a drag and a bore; leaving people opting not to go/paticipate. I must say that the highlight and instigator of the unsurpassed entertainment onboard this cruise was the Cruise Director, one Elvis Pinto Robles. Obviously I have cruised with RCCL many, many times but never have I seen, met and spoken with, a more personable and charismatic Cruise Director. On both weeks, he was highly visible on all decks and chatted with all the guests he met. No-one was passed over and he made a point of making every singe person feel important. He was funny, quirky, comical, enthusiastic and clearly strived to include EVERYONE in the fun. I heard him (on 70's Disco 'Macho Men' evening) call out to people on the 6th, 7th & 8th decks. He encouraged everyone to dance and join in - and I saw old ladies and men get up out of their chairs and do a few steps. He came down off the stage and himself danced with seniors, the disabled, young kids, guests small, big, fat, thin, of every ethnicity. He encouraged old men to join in and parents to bring and dance with their chidren. He reached out to couples and grand parents and I am convinced that Elvis is a man who clearly understands his job, enjoys his work and strives to include everyone (and I mean EVERYONE) in the fun. When speaking with him, I learned that he is informed of his cruise guest demographics 2 days beforehand. Every Cruise Director knows (if he bothers to read and take notice of it) the different nationalities, how many seniors, how many 30/60s, how many kids, etc., are on board - and it was quite obvious that this Cruise Director speaks to his Activities staff and 'tweaks' the entertainment to match this criteria. This was easily identifiable in the change of 'trivia quiz' questions and the 'Finish That Lyric' game show, to name but two. I have been on many, many cruises and elieve me, this man knows his craft! This is also the first time that I have seen the Cruise Director teach his own salsa dance class! These were very well attended and in speaking to the majority of people attending this class, their response was that although they had never danced salsa before, they were taking the class simply because it was being taught by Elvis. It became obvious (on both weeks) that the guests simply adored him. He is not only DOING his job, he LOVES his job - he is an entertainer and a performer in his own right and a definite asset to RCCL. I am absolutely convinced that if you ever sail on a ship where Evis Pinto Robles is the Cruise Director, you will certainly not be disappointed - both with the entertainment or his Activities staff onboard. In what would otherwise have been a very mediocre cruise, the Cruise Director and his Activities staff saved the day (or should I say, saved the 14 days!) Read Less
Sail Date February 2018
We chose this cruise because a group of us were going as a club. Embarkation went very well, quick and efficient. The cabin was a disappointment because the ship was supposedly overhauled in 2012. The only thing they did was replace the ... Read More
We chose this cruise because a group of us were going as a club. Embarkation went very well, quick and efficient. The cabin was a disappointment because the ship was supposedly overhauled in 2012. The only thing they did was replace the bathrooms as far as I could tell. The cabin itself appeared tired and dated. the arms of the sofa/loveseat were soiled as was the seat of the only chair. The bed was a little lumpy and space underneath where you usually store your suitcases had rolls of what appeared to be bedding taking up a lot of the space. The sheets were not fitted or tucked in and as a result it looked like there was a wrestling match in the bed in the morning. NO REFRIGERATOR AND NO ICE BUCKET!! We had to ask for an ice bucket from the steward. This was not his fault, just a gross oversight by RC. Dining was just OK. Limited menu selection, steak and prime rib pretty good. Desserts were forgettable. The biggest issue was the long wait between salads/appetizers and the main course. TOO LONG! Took almost 2 hours for dinner. Biggest gaffe was Lobster night. The lobsters came out undercooked, still translucent underneath. Whole table had to send them back and not many wanted to try it again. Entertainment was so-so. Not great, not terrible. Hard to get a seat for the 8 o'clock show when you finish dinner at 7:55! Only took part in a couple of activities. Not real barn burners. Service for the most part was acceptable. Everyone smiled but it was almost forced. The ports of call were OK but nothing we had not seen before. Did not do any overpriced ship sponsored excursions. Rented a car at Cozumel and explored on our own. Golf carts in Key West was fun. Disembarkation was a breeze! 1/2 hr from gangway to car. That is a record! Overall, the cruise was disappointing. The ship was poorly maintained, a little dirty and appeared older than her years. One big thing that was a put off: All the flowers and greenery were plastic and looked it. Not so on HAL and Princess. Would we cruise RC again? I think not. Read Less
Sail Date January 2018
We travelled with a group of 10 friends to celebrate their 50th anniversary....OK checking in, but not much room in the seating area waiting to board. The cabins were not ready till 2 pm but we all went up to Windjammer cafe and had a good ... Read More
We travelled with a group of 10 friends to celebrate their 50th anniversary....OK checking in, but not much room in the seating area waiting to board. The cabins were not ready till 2 pm but we all went up to Windjammer cafe and had a good lunch. We got into our cabin(s) and all of us found them good and roomy and plenty of storage. The beds were very comfy and much needed sleep after a long day. We ate at the early dining time in Edelweiss and had a wonderful waiter and staff and he was prompt and never made a mistake during the whole 7 days, and there were 10 of us!! THe menu was varied and the waiter made his suggestions - the beef was good, seafood delicious, esp. the lobster !! I asked for cocktail shrimp the lst night, but had to wait till 4th night to get it I don't quite understand that as Princess had it as an appetizer every nite. The dancing in Centrum was ok, but crowded and the band was just wonderful with a Phillipine lady singing and had a great variety. I had wished there was line dance lessons, or other lessons in the Dance Lounge, but they did not. We looked at the Compass and looked like that Shall we Dance Lounge only hosted art, and art auctions and for us that like to dance every night it is a waste of a dance floor. The dancers, orchestra were great as was the Pure Country show (which was the best) Piano Man was ok, as was the Travis gentlemen who sang a variety of songs. The comedian was ok, but the Cruise Director Graham sang on the last night and was wonderful.....Perhaps he should be entertaining one night, as he had a wonderful voice and great personality. We were a little dissapointed at the shows, and some of our group did not go to see all the shows. We did not spend the extra money for the cover charge restaurants, but several at our table did get the filet mignon special w/champagne. The Ahum Mayan ruins and river boat tour were good, but tour director on the boat needs to wear a microphone so everyone could hear what she was saying. The Solarium was wonderful, relaxing, great pool, but felt like a SAUNA some days, as it was too hot in there - we wondered why the roof could not be opened a little. First time RC fo my husband and I and no special welcome, meet captain or free drink, etc. so we w ere surprised. Even Princess gives you a drink and captain meet time. Our travel agent booked 10 of us as a group (due to 50th Anniv.), but nothing special was done or offered - we decorated the couples' door and I asked for a special dessert. Ports of call ok, but too many on the islands begging you to buy and shop. We really enjoyed Cozumel and the Chakanaab Beach park for swimming and snorkeling. We enjoyed the cruise, but extra money for ice cream, coffees, spa, etc. and a lot of emphasis on shopping - we like to cruise, not shop or buy art or jewelry, but that is our preference. Read Less
Sail Date December 2017
I wanted to experience the staff services and theatre dinining. I was very disappointed by how small the carbins were. The staff were very kind and caring in a very professional capacity with humanity and had time to speak with ... Read More
I wanted to experience the staff services and theatre dinining. I was very disappointed by how small the carbins were. The staff were very kind and caring in a very professional capacity with humanity and had time to speak with passengers which was nice..They became part of our extended family. The toltal experience were very stylish and high level of service and cuisines throughout the day. The captain charming a nd tirelessly obliging. Passages have the opportunity to stay on board or to go on an excursion off ship.if they choose.While staying on board there is range of complimentary sport and swimming spa and steam room is yo die for. The Windjammer cruises,dresss for dinner ladies looking gaugeous as they go to dinner. Dining on deck or retreat to dinning room lounge area. Then after dinner retreat to areas for entertainment and cocktail a relaxing time. Later dancing before going back to room with Ac. Read Less
Sail Date October 2017
- Overall the Experience was great but there are areas that needs improvements... = Food - Excellent, as well as the customer service of waiters, but had a let down on requested dishes. - Buffet Food are all the same in ... Read More
- Overall the Experience was great but there are areas that needs improvements... = Food - Excellent, as well as the customer service of waiters, but had a let down on requested dishes. - Buffet Food are all the same in 7 days and Melamine Plastic Wares are used in the upper deck which does not look 5 star. = Room Service - Excellent, can not fault anything... = Facilities/Cleanliness - Good. The pool area may need a more thorough drying everytime as it is a trip hazard. The elevators appears to be slow. = Entertainment - Superb, but the activities needs to be announced more simply and properly on the daily newsletter (it appears complicated, hence was not able to fully maximize the entertainment experience). We experienced heavy fog upon return to Venice Port hence we were delayed both in dissembarkation and our flight back to our origin. We stayed nearly 2 hours at the bus stop and all the ground staff were nearly clueless on what to do. There were a lot of old people as well as children who stood up long while all the staff appears to be incompetent and in panic on where to place all of us. It was such a disaster which I think was not the first time experience as heavy fogging are usually happening this time of the year. The Royal Caribbean Cruise Line should look at these incidents and improve their planning and strategies in dealing with delays and emergencies. We were eventually housed in a hotel but was surprised to be waken very early in the morning only given half an hour to prepare and board a bus to the airport. I have two kids and so it was really a struggle that we all need to shower, dress up and bring down all luggages with a very short alloted time. We were not able to take breakfast as well, hence became very dehydrated by the time we board the transfer flight going back to our origin. Finally, several of us had loss a luggage upon return which up until now is missing. I would say that the initial experience was very good but due to lack of disaster planning on the part of RCCL our holiday were eventually ruined in the end... Read Less
Sail Date October 2017
We select Royal Caribbea because believe taht they have the best service, ships, routes and their workers are the best. I think if possible to offer more shore excursions at ports, in order to squeeze every site, they are super ... Read More
We select Royal Caribbea because believe taht they have the best service, ships, routes and their workers are the best. I think if possible to offer more shore excursions at ports, in order to squeeze every site, they are super interesting. May be, more time to spend in ports. Despite we having allocated dinner schedule, I always found a lot of queues and crowds of people at the Edelweiss restaurant, so I dined either at the winjamer or at a pay restaurant ( Giovanni's table and Chops Grill), however it was a good gastronomic experience in a quiet, noisy, but intimate. Overall our expectations were met. The entretaiment activities were fun , the parties were fun and excited. The shows in the theater were varied and the subjects very interesting, very professional and high quality artists. To finish my review I want to thank all the staff who work day by day to make the holiday unforgettable, cabin attendants, at cafeterias restaurants, all, are wonderful, always with a smile and ready to collaborate and help. Read Less
Sail Date June 2017
My sister, her husband,myself and my husband took this cruise together. We all has been wanting to go to Belize, other ports in the western Caribbean and the Mayan ruins. This is a smaller and therefore a much friendly ship. Everybody we ... Read More
My sister, her husband,myself and my husband took this cruise together. We all has been wanting to go to Belize, other ports in the western Caribbean and the Mayan ruins. This is a smaller and therefore a much friendly ship. Everybody we meet,whether it was cruise employees or other passengers were so nice and everybody got along so well. The service was exceptional, as Royal Caribbean usually is. The food in the Windjammer was a little disappointing and wasn't up to par as Royal Caribbean usual. The food in the main dining room never disappointed anyone however. The entertainment on deck 9 was always good and a great time was a daily event The shows never disappointed. The captain and the rest of the crew were outstanding. There were rough winds several times on this cruise and the navagation of the shio during these rough times were amazing. All in all I am not sorry for taking this cruise. Great job to Royal Caribbean!!! Read Less
Sail Date April 2017
Royal Caribbean made a mistake on one of our excursions. We left Cozumel on 3/22 and were heading to Costa Maya, arriving morning of 3/23. Once we were on the boat and leaving Cozumel we went to the excursion counter to book the dive ... Read More
Royal Caribbean made a mistake on one of our excursions. We left Cozumel on 3/22 and were heading to Costa Maya, arriving morning of 3/23. Once we were on the boat and leaving Cozumel we went to the excursion counter to book the dive experience in Costa Maya for 3/23 (next morning). The lady told us to meet on the pier at 8:45am the next day when we arrived in Costa Maya. I asked her if that was the correct time because the excursion book said 8am. She said 8:45 was the time and that they had moved it. She put our passes for the Costa Maya dive experience in an envelope and handed it to us. The next morning we get off the boat and walk down the pier. We find a RC rep and tell her we were there for the dive experience. She then informs us that it was at 8am, but that it was canceled because they didn't have enough people. At first we were annoyed because if it had been canceled we should have been told. But when the lady took out our passes she noticed that we weren't booked for the dive experience in Costa Maya on 3/23 at all, the agent had somehow managed to book us for a dive experience in Cozumel on 3/22, an excursion that happened at 8am the previous day. How she was able to book an excursion that took place in the past is beyond me. Remember, we had already left Cozumel and it was 6pm that evening when we were booking for the next morning. At that point we were standing on the pier now trying to scramble to find something to do, most excursions had already left. We had 2 options to choose from, one being snorkeling (we had already snorkeled in 2 other ports), and neither being things we really wanted to do, but both better than just sitting around for 7 hours. I am very fair skinned and sitting on a beach all day isn't something I like to do. We vacation for adventure, not beach bum relaxation. When we returned to the boat we went to the excursion counter to speak with them about the mix up. We spoke to the manager, Anastasia. She had the passes in hand, the RC rep from the pier must have passed them along to her. She came out very offstandish right from the start. We relayed what had happened and she obviously didn't believe us, and thought that we had simply booked it for Cozumel and missed it while in Cozumel. It wasn't until she actually looked it up in the computer and saw the mistake was on their end. She said she could refund us for the dive experience (the one they booked incorrectly), as if it was a big gesture on their part to offer, I replied and said "Well obviously". You can't charge someone for a mistake you made. Throughout the discussion she kept trying to turn the conversation around like it was somehow our fault that their person booked the wrong excursion on the wrong day. I was completely flabbergasted that was the way she was handling it with us. When my husband mentioned RC making it right and covering the snorkel tour we went on ($39/person), since their mistake led to us not being able to do what we really wanted to do, she literally said it was our fault for going on the snorkel tour and actually said the words "You should have just done nothing". She actually said that. I replied and asked how much fun it would be for us to be in a port and do absolutely nothing since they had screwed up our tour, not to mention it may the only opportunity in our lives to have done that excursion there. She did finally agree to take 50% off, but she wasn't happy about doing it. She actually made it seem like RC couldn't afford to cover the $39/pp excursion and again reiterated it was our fault for going on the snorkel tour and that we shouldn't have done it at all. Apparently we should have just sat there for 7 hours bored out of our minds and been happy to do so after their mistake. For a cruise line that prides itself on "customer service" we certainly didn't receive it. Another issue that soured our experience is that they had a drawing for an item in the jewelry store. You received raffle tickets based off how much you purchased. My husband and I both bought watches and put our raffle tickets in. The drawing was for 7pm that evening I believe. It did say on the box you must be present to win. That evening we had chef's table with our friends (there were 16 of us traveling) at 5:30pm. Chef's table is $85/person and you are served multiple courses with wine pairings etc. In the middle of dinner my husband had to leave to rush down to the deck where the drawing was being held, waiting for a moment when it wasn't entirely rude to leave the table (the chef and staff talk about each course and the wine). He literally walked in as the drawing had been done, they had called our name. But since he wasn't present and was a minute or two too late they said he couldn't win- even though we were at a paid dinner event on their ship, and even though he rushed down as quickly as possible- in the middle of our dinner with our friends. Why you must be present to win when we're at sea and everyone is literally on the boat, you know their cabin number and they knew exactly where we were at Chef's table etc, is beyond me. They knew exactly where we were, and it was a paid event for us to be there. So if you travel with them in the future, know that if you are paying additional money with them for something on ship that won't make any difference if you are a few minutes late to a drawing, even though they can see where you are on the ship. Pretty ridiculous. It ended up ruining the whole rest of the night for us. Between the excursion mistake, their inability to make their mistake right, how they tried to turn their mistake into our fault, and the raffle debacle, we have been left with such a terrible taste in our mouths we won't ever sail with them again. While on the ship we had actually booked another cruise with them, before all of this happened. Once we had the experience with guest services we cancelled the reservation. We also met several other couples who were very unhappy with different issues. One said they had a constant banging in their room and guest services told them there wasn't anything that could be done because they couldn't find the issue, and said they couldn't move them to another cabin. In the end, the takeaway is that I have zero faith that when there is an issue RC will come through for you, since somehow their mistake is actually your fault. Read Less
Sail Date March 2017
We had decided that we were done with the Carribbean a few years ago however when my husband found a great deal for a winter getaway with a couple ports we hadn't been to we decided to go for it. A couple joined us and off we went. ... Read More
We had decided that we were done with the Carribbean a few years ago however when my husband found a great deal for a winter getaway with a couple ports we hadn't been to we decided to go for it. A couple joined us and off we went. I wan't expecting much from Rhapsody since we did Vision a couple of years ago in the Med. I was absolutely blow away with the staff on this older, but still good, ship. From the time we stepped on board it was apparent this crew cared about our experience. Our cabin steward, Julian, met us in the hallway outside our cabin. He knew us instantly and made sure our every need was met. Julian was the most friendly, caring and efficient steward we have every had. Just to give you an idea, at the end of the cruise when most crew are busy getting people out, Julian was hugging his guests and taking pictures with them. BTW, we were 3014. The room itself was fine. It had 2 portholes however you really couldn't see out of them as there was a large platform between the bed and the windows. I guess a family could use this area for kids to sleep. We just threw our suitcases there. Entertainment was okay. Dinner was pretty typical cruise food however our waiter Jaycee and his assistant Loreno were excellent. Our Headwaiter, Maria, was amazing. I've never seen anyone with so much zest for life. We loved her so much we sought her out in the Windjammer for breakfast each morning. Speaking of the Windjammer. Best one ever! Rhapsody may be old but she is golden!! Read Less
Sail Date January 2017
Just returned from a 10 day Mediterranean cruise on Rhapsody of the Seas. It is one of the smaller ships in the RCCL fleet, but by far the BEST ship I had the pleasure of sailing on. The entire crew was outstanding beginning with the ... Read More
Just returned from a 10 day Mediterranean cruise on Rhapsody of the Seas. It is one of the smaller ships in the RCCL fleet, but by far the BEST ship I had the pleasure of sailing on. The entire crew was outstanding beginning with the Captain. He was diligent in keeping everyone updated on when we were docking, when we were departing, weather and any special procedures in dock. He ended each message thanking us for sailing on the "super friendly" Rhapsody of the Seas. Our room attendant, Lowell, kept our room spotless and was always available. The towel animals always a fun end to the day! The dining staff, beginning with our head waiter, best known as Sexy Maria......was excellent. Past cruises, we saw the head waiter night one and our last night. Maria made it a point of stopping at each table EVERY night in the Edelweiss Dining room. She greeted us in the Windjammer every morning and asked if there was anything she could do for us. She was an absolute breath of fresh air and sunshine. Our wait staff - Katyia and Ramel were friendly, always made sure we got our wine and ALSO stopped to see us when they worked the Windjammer as well. The bar staff - made me feel like Norm at Cheers. They knew my name, my drink and made sure the Kim Crawford wine was in stock. A very special thank you to Desiree in the Schooner Bar for the exceptional personal service she provided and to Joseph Valquez (aka Philly Joe) at R Bar and the Pool Bar - always a smile and a funny story waiting for you. Both Desiree and Joe made our trip EXTRA special. I felt as if we were on a Viking River Cruise with the attentive service we received. Finally, the cruise director Michelle. I cannot say enough about the quality and variety of the entertainment and her commitment to making the trip fun for everyone. She is the first cruise director I've seen that personally interacted with the passengers. She stayed poolside after her Zumba classes to talk about exercise and take pictures with the passengers. You could see her throughout the day mingling at various venues. To top it off (and I could not believe this), she was on the gangway the last day to say goodbye to each passing guest. This is the first cruise (out of more than 15 cruises) that I have received this level of personal service. I HIGHLY recommend Rhapsody of the Seas to both new and seasoned cruisers. It will be arriving in the Caribbean soon with the BEST crew on the seas. Read Less
Sail Date October 2016
We are experienced travellers and cruisers with about 25+ cruises. A large group of use got 10 balcony and junior suites for a cruise from 12/19/15-12/26/15 WORST EXPERIENCE CRUISING EVER! For starters, the cruise was almost ... Read More
We are experienced travellers and cruisers with about 25+ cruises. A large group of use got 10 balcony and junior suites for a cruise from 12/19/15-12/26/15 WORST EXPERIENCE CRUISING EVER! For starters, the cruise was almost double the price of Caribbean/European/Alaskan tours we have done in the past; Not included (nor mentioned by the cruise line) was almost $1600 per family of visas for Brazil and Argentina on top of the price. The check in was horrendous (and we are platinum level travellers); The luggage check in was chaotic; Lines extremely long and no AC while it was 90 degrees outside. They ask for a documents that they don't specify to bring with you (luckily we had them) despite the fact that we had done our electronic checkins. They also hold your passports when you check in so lord forbid you run into an issue in a foreign country because you will be stuck there without a passport. The crew was half brazillian; Most of the crew did not speak English (a first for us); The food in the Lido Deck areas was always subpar compared to other cruises. When you return from an excursion at 4-5pm, there are NO dining areas OPEN! God forbid you like iced-tea because it was rarer than 18year old scotch. Having said that though, will say that they did have much better quality coffee than we have seen on any other cruise. Formal dining area service was extremely slow and English menus were not always available. Sent Laundry out ($30 Service in which you fill a bag for wash and dry); There are no washers and dryers available for Do it yourself. They brought the laundry back 72 hours later at 7pm the night before disembarkation; We packed it and discovered after disembarkation that either the clothes was super heated or had a chemical put in that literally turned all high end cotton garments to paper. These undergarments literally tore with minimal effort. Cruise line said that since we didn't report it immediately that there is no recourse. Casino reeked of smoke with active smoking allowed (no separate non smoking areas) 2 out of the 3 excursions were for 6 hours or less (and one required tenders!) Uruguay was very nice; Had many people have pickpocket issues in Buenos Aires. Entertainment was non existent in the large theaters; They were mostly involve the cruisers in games etc. No formal comedian shows, dance shows, magic, music etc. Balcony cabin room was fine though the shower was literally 4 square feet. Room service options were very minimal. Disembarkation, strangely enough was very smooth; Not sure whether they were efficient or we just wanted to eagerly get the hell off the ship; VERY EXPENSIVE, VERY POOR overall Read Less
Sail Date December 2015
We were a group of 8 couples, friends for 30+ years traveling together. We planned the trip for almost two years. We began our trip in Atlanta, Georgia, and Delta Air Lines did a fantastic job of taking us from there and back. We spent 2 ... Read More
We were a group of 8 couples, friends for 30+ years traveling together. We planned the trip for almost two years. We began our trip in Atlanta, Georgia, and Delta Air Lines did a fantastic job of taking us from there and back. We spent 2 days in Rome prior to the cruise departure. We spent most of our time trying to see as many of the main tourist sites as possible. We were disappointed that Trevi Fountain and the Spanish Steps were closed. Regardless, we had a great time and were able to see quite a lot thanks to the excellent service we recieved from Limousine Systems. The vans comfortabley seated 8 people, and the drivers were courteous and did a good job of explaining the sights. Viola in the office was very good at setting up scheduled pick-ups and was very prompt in returning emails. When I return to Rome, they will always be my first choice for transportation. We stayed at the Best Western Piccadilly located at Via Magna Grecia 122 - 00183 - Rome. The hotel is very clean and comfortable and offers and excellent breakfast each morning. I have used this hotel on two separate occasions and was very satisfied with the service. We arrived at the port by two vans around 1300, and was onboard the ship and in our cabins by 1430. Our luggage began to arrive rather quickly with the last pieces arriving before dinner. The cabins were small yet comfortable and sufficient. I did miss the shower enclosures as the the curtain continually blew inward on an alread cramped space. Special thanks to Silmara for doing an excellent job of keeping our room tiddy and ice bucket full! She was very sweet, polite and always smiling! We ate most of our meals in the MDR and everyone thought they were very good. Ivan and his team did an exceptional job of serving our food each night and we all enjoyed their pleasant and accomodating attitude. We did enjoy Chops on one evening, the food was amazing. However, the staff became a little pushy during the week as they tried to encourage us to return. Every night they were at our table trying to get us to come back by offering discounts. As much as we enjoyed it, we were quite satisfied to eat in the MDR with Ivan and crew. Entertainment was up to par and enjoyable. The group in the Centrum was good, but every night, playing the same type of music was too much. Schooner's Bar was a major disappointment. Quite frankly it was boring. I have experienced some very entertaining piano players who engaged the croud with good music and sing-a-longs. Not the case this time.In fact, there were very few entertainment choices around the ship after the main show. This trip offered some fantastic ports of call and we enjoyed every one. We used a private tour guide in Crete and had a wonderful time with George Terezakis. We experieced Crete's food and culture in a great way! Some of us were disappointed that the RCCL tour to Corinth was cancled as we had already seen the Acropolis and wanted to do something different that day. Seeing Olympia was a neat experience, but the trip from Katakolon was disgusting with all the trash piled up along the route. Overall, we had a great time in each port, with Mykonos and Santorini being our favorites! Debarkation was a breeze! We carried our own luggage off the ship and met our drives for the trip back to FCO. We were off by 0630 and waited for a short time. We arrived at FCO with plenty of time to check-in, grab a bite to eat and wait for our plane to board back to the States. All said and done, we had a FANTASTIC time and the staff and crew of RCCL and Rhapsody of the Seas did an excellant job of ensuring that we enjoyed our vacation! Read Less
Sail Date October 2015
The Rhapsody of the Seas is showing its age. But so is it's crew. Compared to newer designs, Rhapsody of the Seas doesn't feel large enough for the capacity it holds. But beyond that, other gripes emerge. The food in the main ... Read More
The Rhapsody of the Seas is showing its age. But so is it's crew. Compared to newer designs, Rhapsody of the Seas doesn't feel large enough for the capacity it holds. But beyond that, other gripes emerge. The food in the main dining room being of worse quality than the Windjammer buffet doesn't bode well for RCL. The crew tries hard but there are limitations. The saving grace for our cruise was the destinations themselves,. I've been on other cruise ships whose itinerary was repeated for me and we enjoyed ourselves on board. That would not be the case on the Rhapsody. Read Less
Sail Date August 2015
Arrived from Gold Coast by Plane and took the Airport Train to Circular Key. Went to the Overseas Passenger terminal arriving several hours early and checked in without fuss. The whole process took about an hour. Went to the Windjammer ... Read More
Arrived from Gold Coast by Plane and took the Airport Train to Circular Key. Went to the Overseas Passenger terminal arriving several hours early and checked in without fuss. The whole process took about an hour. Went to the Windjammer Bistro for lunch and baggage went to the room, no problems. We left Sydney at an amazing time when there was the 100th year Naval celebrations and Sydney Harbour was full of People, boats and Naval ships. Prince Harry was there doing a naval review. We left Sydney at 4.15 pm we had to leave before the fireworks as the harbour would have been full of boats. Met our cabin steward and unpacked. Then the Party started and went for 7 days. Bands played from 10 am to 2.30 am every day. Shows in the Broadways Melodies Theatre on every night included acts such as John Paul Young, Leo Sayer, Marcia Hines, Temptations, The Supremes, The Rocky Horror,and the Village People. The boat was full mainly with baby boomers and families the best people who really enjoyed the music. Food was good. I ate mainly in the Windjammer Bistro for breakfast and lunch. Dinner, i ate in the Edelweiss Restaurant service was great and food was Ok, bit hit and miss. This was our 15th cruise from 2 to 6 star ships and would rate as one of the best value cruises done yet. Loved every minute and aspect of this cruise, Ship was great. Wi Fi was expensive 66 cents a minute and alcohol was expensive at $7.00 USD. Duty free shopping on board ship was good value. Read Less
Sail Date October 2013
Background Information: My wife and I cruised on the Rhapsody of the Seas from July 24th to July 31st. We were a part of a group of people who were brought aboard by an art gallery. We have cruised before, but always in the Caribbean. We ... Read More
Background Information: My wife and I cruised on the Rhapsody of the Seas from July 24th to July 31st. We were a part of a group of people who were brought aboard by an art gallery. We have cruised before, but always in the Caribbean. We were on this same ship a few years ago when we cruised out of Galveston. Hotel Info: We flew into Seattle the day before the ship sailed and stayed in the Hyatt in Bellevue, a suburb of Seattle. From the name, I expected Bellevue to be a quiet community, but it was very urban, modern, and hip. There were condominiums, high-rise office buildings, and good restaurants. In the lobby, a piano and bass player who had been playing together for years gave us some great melodies to start our trip. For $200 a night, this was a great hotel! Travel to Port of Embarkation: We took a bus to the Pier 91 and had a smooth embarkation. The process was fast and organized. Signs were clearly posted to direct us. Stateroom: We were in cabin 7048, a balcony room on the port side near mid-ship. The room had a king size bed, adequate closet, desk, couch, coffee table, and end tables. The bathroom was a little bit small, and I wonder how large people can effectively shower. We brought 4 large suitcases plus 2 carry ons and were able to stash all but one under the bed! Ship Info: As others have stated, the Rhapsody is beginning to look dated. I heard that they refurbished the ship a couple of years ago, but it is showing signs of wear. They do seem to constantly be cleaning and maintaining it, though. While we were in port one day, they re-varnished all the wooden banisters on the balconies of our deck. The ship is easy to navigate. Although the ship was full, the ship didn't seem overrun with people. The only time we had to wait in line was to get off the boat at the ports. Otherwise, traffic flowed smoothly. Others have mentioned the vibration on this ship, and I did notice it. For us it was most noticeable in the dining room - to the point that the glasses vibrate. The people in some of the cabins at the back of the boat said that the vibration made it hard to sleep. We were on this ship a few years ago, and I seem to remember some vibrating then too. But I agree that this should not be a normal thing. I should also note that on the first few days at sea (between Seattle and Juneau) the seas were a little rough. We kept ourselves drugged with antinausea medication and were okay. The ride back to Seattle along the Inside Passage was much smoother. Dining: Food is a very individual thing, and it is definitely hard to make everyone happy. Overall, there was plenty of food that ranged from edible to very good, and a few dishes that I would rate as outstanding. We were never hungry, but the food was a little disappointing. In the dining room, 90% of the time the food was hot and tasted good. Occasionally there was a dish that was overcooked. I was very impressed that every time we ordered a steak or prime rib it was delivered as requested, and there was a notable difference in medium rare to medium cooking. I'm not sure how they manage to do that with so many different dishes being plated all at once. Although the steaks were cooked as ordered, the texture of the meat was sometimes tough and chewy (the steaks were medium rare to medium, not well done). The desserts at dinner sounded good but didn't live up to their descriptions. Our table's favorites were the ice cream and the fruit desserts. The Windjammer, which is the buffet area, was stocked with an impressive array of food. Most of this food was better than I expected, considering the massive amount of food variety they have out at any given time. The standout dishes for me were the Indian dishes (they had a different curry dish most days that were fabulous), the salad bar, the crisp hashbrowns in the morning (never got an old-tasting hash brown!) and the omelets. The desserts continued to disappoint, though - again, looking good but being quite tasteless. Overall, the buffet was a pleasant experience. Finally, we ate at the pizza bar in the Solarium. I love the ship pizza, as it is my comfort food before going to sleep (you can only do that for a week, though!). The pizza was hot, fresh, and tasty. In the past I think they had calzones too, but I didn't see any on this trip. Activities: Since the art gallery brought us aboard, we did spend many hours in art auctions, which we enjoyed. The ship did seem to have a lot of activities scheduled, and it was not a ship that shut down at 9pm. My wife enjoyed the scrapbooking sessions, and we spent several hours in the card room playing board games with our friends (the ship does provide some games, but if you want to be sure your favorites are available then bring them from home). It always seemed like there was something to do. One thing that I had hoped to find, but didn't, was a naturalist. We were in a part of the world that was very different from our home, and I would have liked to learn about the wildlife, the terrain, the glaciers, and so on. There was a guest lecturer on board but her topics were more historical. I'm not sure how popular these types of lectures are, and maybe other cruise lines offer more in this department. We spent a few hours in the casino playing blackjack. The dealers were friendly. We would have played craps, but the table wasn't open during the day. The casino is smoke free, which was a great thing! Kudos to Royal Caribbean for making that change! Service: The service ranged from average to very good. Our stateroom attendant, who had only been on a ship for 2 months, made us feel at home. He was very attentive and learned our names within the first few hours of the cruise. That impressed me! The service in the dining room was average, and it is the little things that were overlooked that made a difference. Sometimes salads were served and it would take a while before the dressing bowl would come to the table. The waiters often could not answer questions about the menu, and would simply read us back the description printed on the menu. Water was not regularly refilled. I think that they were trying but seemed stretched thin. I wonder if waiters have to handle more tables than before. The Rhapsody bills herself as the "friendliest ship on the seas," and I do believe that the staff lived up to this motto. Every time I was in eye contact with a staff member, they said hello or asked how I was doing - even the maintenance men and baggage handlers, who are usually "behind the scenes" staff. I continue to be impressed with the sacrifices these people make for their families and how hard they work. Although they do the same thing week after week, they made me feel like the experience was new and exciting for everyone. Entertainment: We went to a few of the shows, and the singing and production numbers were enjoyable. There is a ballroom dancing theme show, a country tribute show, and a tribute to piano players (Elton John, Billy Joel, etc.). We only saw one individual entertainer who did impressions. He was okay - some of his impressions were "right on," and others were so far off that if he had not told us who he was impersonating I would not have known. I left thinking, "not bad for a free show, but I would have been irritated if I'd paid for it." The lounge music was also enjoyable, and the classical music (piano and strings) were quite good. Ports: Juneau, Skagway, and Victoria discussed separately. Tracy Arm Fjord was a "port" as well, although not a port in the traditional sense of the word. A fjord is a body of water between 2 mountains, and we entered the fjord at 5AM (not to worry - it is light at 4:30AM so you can see where you are going!). At first it was just mountains on either side of us, and then these incredible waterfalls - probably hundreds of feet long - appeared. As we got further in, we began to see chunks of ice floating, and at this point the boat slows to a crawl. There are crew at the front of the boat to help monitor the ice, and there was quite a bit of turning to get around ice. Eventually we ended up at Sawyer Glacier. It was a 4 hour trip to get there, but unlike anything I've seen. I definitely recommend getting up to see it. Then the boat turns around and leaves the fjord. The sun reflecting off the ice in the water turned the ice the deepest shades of baby blue I've ever seen. Very cool! Apparently it is entirely dependent upon the ice field as to how far the ship can get in. I think we got lucky because we seemed pretty close. Disembarkation: A very smooth and orderly process. Baggage was waiting for us and was even grouped together by cabin! Summary: We had been looking forward to this trip for many months and were not disappointed! Although there were some areas that could have been improved (some food, some service, and some entertainment), we found plenty to do and were able to do as much as we wanted. I have never talked to anyone who regretted an Alaskan cruise, and would highly recommend the experience. Read Less
Sail Date July 2009
Rhapsody of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 4.0
Entertainment 3.5 3.7
Public Rooms 3.5 4.3
Fitness Recreation 3.5 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.8
Enrichment 3.5 3.4
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 3.0 4.2

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