5 Reykjavik Family Cruise Reviews

Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable ... Read More
Our third Crystal cruise did not disappoint. We went from Iceland to the fjord of Norway to Copenhagen, and I would highly recommend this route as it was spectacular in every way, and the Crystal Serenity was simply the best. Impeccable service, cuisine, facilities, entertainment- there cannot be a better cruise line than this. I am a customer service expert, so I have high standards and Crystal surpassed every expectation. Every single item of cuisine at every single meal or snack was exceptional. They even had a wonderful variety of sugar-free and gluten-free treats which were most welcome for those of us with dietary restrictions. The staff handled all that with ease and a smile. Every single staff member from the gangplank to the crew to the waiters to the stewardesses were delightful and the best you will ever experience. Really marvelous service. The entertainment was way beyond what I was expecting, and there were informative lectures and movies, and so much more. They even had the astronaut who rescued the Hubble Space Telescope giving talks. Very impressive. They imported a number of special guests performers, and the in-house artists were all world class too. The excursions, while expensive, and extra, were ll top notch and absolutely beautiful. The fjords are astonishing and spectacular. The ship has been nicely refurbished and is spacious, bursting with every possible amenity, planet of space. There is so much to do, or not do, that every taste will be satisfied. The spa and fitness center were excellent and spacious. The cabin was ample and the double sink in its bathroom was a nice touch. the bathroom was sizable, and I could even stand up n the show and in 99% of the ship even though I am 6'-8"/203cm tall. We loved having a verandah and could have sat out there all day and never left and been very happy (thanks to the free and wonderful room service). Of course, there was some internet spottiness above the Arctic Circle and in the fjords, but it's still miraculous to even have internet on the high seas. It turned out to be a minor inconvenience, but was better than our last Crystal cruise on the Symphony, but that was before their remodel and internet upgrade. I would HIGHLY recommend Crystal Cruises for any route, and I would very much recommend Iceland and the Norwegian Fjords as destination- really exceptional and awesomely beautiful. Read Less
Sail Date June 2019
This was a trip circumnavigating Iceland, which was a very good way to see more remote parts of the country. Cabins very comfortable with plenty of closet, drawer, and shelf space and cabin service was excellent. I was disappointed that ... Read More
This was a trip circumnavigating Iceland, which was a very good way to see more remote parts of the country. Cabins very comfortable with plenty of closet, drawer, and shelf space and cabin service was excellent. I was disappointed that the shower in my cabin was over a bathtub, making it very difficult to get in and out of the shower. Bathtubs on ships don't make a lot of sense to me. And the shower head was placed awkwardly in a corner, making it difficult to get the full force of the shower. Service was very good and so was the food; dinners were elegantly served and there was always good entree choices. The Fitness Center is very well equipped. Generally, Windstar does a good job. My annoyance is that I felt "nickled and dimed" because there are so many extra charges. I would rather pay a little more and have more included (like wine at dinner and laundry). Another annoyance is to arrive at a "briefing" for the next day's activities only to have to sit through half an hour of marketing for future Windstar trips before the "briefing" begins. Another annoyance is Internet access; they sell it but tell you that it will work only intermittently and so much time is used up just trying to log on, plus it's expensive! But all in all, it was a good trip and I would do it again! Read Less
Sail Date August 2017
Chose this sailing for an interesting itinerary and read many rave reviews about Crystal. Have previously sailed Silversea and The World Ship so I am very familiar with the luxury category. Crystal just did not measure up. But first, the ... Read More
Chose this sailing for an interesting itinerary and read many rave reviews about Crystal. Have previously sailed Silversea and The World Ship so I am very familiar with the luxury category. Crystal just did not measure up. But first, the positives...the maitre d' in the MDR was excellent and solved a sticky seating issue for us and the ship was spotless. The specialty restaurants were very good and a nice change from the MDR. I had an excellent massage in the spa and the gym seemed to be big enough for the size of the ship and it had good equipment. Entertainment was also good and I appreciated the self service laundry rooms. We took 2 ship excursions that were well organized with very good guides. Among the disappointments...standard balcony cabin was tiny with the tiny slippery leather sofa being so uncomfortable we couldn't use it at all so we took turns sitting on the chair. The ship constantly vibrated and swayed - even in port! No one bothered to learn our names...we were M'amsir to most of the staff. Food was inconsistent being excellent sometimes and very much hotel banquet-like at other times. The included wines were also a very mixed bag with only a very few being drinkable. Service in the dining room was also spotty being great one night and terrible the next. The Lido is not a luxury experience at all...chaos reigned as we had to repeatedly ask for coffee some days and 3 different people would repeatedly offer coffee the next! We found hair on the buffet food more than once. Breakfast in the MDR was the worst service of all as we again had to ask for coffee repeatedly and plates were removed while we were still eating! Room service was just plopped down still on the tray right onto our tiny table. On Silversea the waiter would bring a tablecloth and set the table, flowers included! We came away feeling the company over-promised and under-delivered and is closer to a mass product than the true luxury experience advertised. Read Less
Sail Date May 2017
Chose Viking Star due to previous excellent experience on Viking River. Viking Star absolutely top notch in line with Viking River. No nickel and dime for premium dining - I think we ate 6 times at Manfredi's - no charge for beer ... Read More
Chose Viking Star due to previous excellent experience on Viking River. Viking Star absolutely top notch in line with Viking River. No nickel and dime for premium dining - I think we ate 6 times at Manfredi's - no charge for beer & wine. No forcing passengers to navigate casinos, photographer and useless vendors like other cruise lines. Included port excursions were great per viking usual - what other cruise line would charter a train instead of a bus for a long ride. The included wi-fi was definitely not up to snuff. But that is the ONLY problem on the Viking Star. We added pre-cruise excursion to Iceland and post- cruise Bergen to Oslo. Viking needs to work on negotiating what they advertise with their hotel partners. In Iceland - rooms were not available when we arrived. In Oslo Viking did not have anyone at the hotel when our Viking bus arrived. The hotel staff tried to accommodate but it was several hours before rooms and airport transfers worked out. Definitely not up to Viking standards. Read Less
Sail Date June 2016
We loved every bit of the Climate cruise on the Fram...we chose a balcony suite which was great lots of room and even on cold days we could sit outside with a drink and watch the ice slide past! We were blessed with really good weather ... Read More
We loved every bit of the Climate cruise on the Fram...we chose a balcony suite which was great lots of room and even on cold days we could sit outside with a drink and watch the ice slide past! We were blessed with really good weather so were able to see and do loads of expeditions including Jan Mayan volcano and kayaking past Glaciers... We also saw Polar bears,Reindeer ,Walrus,Seals,and Whales. The on board talks were on the whole pretty good. There is no real entertainment ..apart from one night of mini cabaret by the crew and an on deck BBQ but that was fine with us as we just wanted to soak up the peace,quiet and beauty of the area. We had the best of times and will remember this trip for a very long time Read Less
Sail Date July 2015

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