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Nieuw Amsterdam Review

Nieuw Amsterdam
Nieuw Amsterdam
2019 Best Overall
2019 Best for Cabins
2019 Best for Dining

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Nieuw Amsterdam
4.5 / 5.0 Cruise Critic Editor Rating
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Unique entertainment options and a high standard of service that sets it apart


Overcrowded at times and occasionally inconsistent fee-based dining

Bottom Line

A great choice for a pampered, laid-back vacation -- particularly for music lovers

Cynthia Drake
Cruise Critic Contributor

Nieuw Amsterdam Overview

Nieuw Amsterdam is a ship whose name is associated with a rich and celebrated history for Holland America Line, and being on the ship gives you a sense of the classic age of cruising, back when Hollywood starlets graced the pool deck and dressing up for dinner was a time-honored ritual.

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In December 2017, the ship underwent upgrades throughout, and several public spaces feel refreshed and contemporary. People who have previously traveled on Nieuw Amsterdam might breathe a sigh of relief to know that the ship has now banned smoking everywhere, except the outside Sea View Bar at the ship's aft. Carpeting has been replaced throughout the ship's public areas, and even the casino smells fresh and clean.

The ship lacks the flashiness or overwhelming size of some mega-cruise ships, but its unique entertainment options make up for any missing bells and whistles. For example, Nieuw Amsterdam's Music Walk creates a three-punch hit list of rich musical venues all within a short walk of each other on Deck 2. From the symphonic orchestral beauty of the Lincoln Center Stage to the soulful, dance-floor-burning hits of B.B. King's Blues Club to the sing-along atmosphere of Billboard Onboard, you're guaranteed to find something your ears will enjoy.

You might notice the small details, such as the cool towels provided at the dock before you return to the ship from a day at port, the wrapped silverware in the buffet restaurant and the way crew members and even passengers in the hallway are more likely to say, "Good afternoon" or "Good evening," rather than a more informal "Hi!" The whole effect is dignified and unrushed.

Another feature that we greatly appreciated was Holland America's Navigator, an internet-based application that allows passengers to see daily scheduled events at a glance, book dinner reservations and shore excursions, and chat with any family and friends who are traveling with you -- all without paying for internet access.

Holland America's clientele skews more toward older adults, and this ship fits that profile, with retirees accounting for a large number of the population. Though there weren't many younger cruisers or families during our trip, a friendly atmosphere and ample opportunities for getting to know fellow passengers over meals or on shore excursions led us to meet many interesting people along the way.

The biggest downsides of the ship were related to the number of people onboard compared to the size of the public spaces. For example, it was often very difficult to find pool chairs at either the main or the aft pools and waiting in line for meals or popular events was very much the norm. If peace and quiet is what you're seeking, the key is to find spaces of solitude wherever you can.


Included with your cruise fare:

  • Meals in the main dining room, Lido Marketplace buffet and at the poolside Dive-In grill
  • Room service
  • All main theater shows and musical performances at Billboard Onboard, B.B. King’s Blues Club and the Lincoln Center Stage
  • Use of the basketball court and sports facilities
  • Most daily activities unless otherwise noted
  • Water, basic coffee and tea (including iced), and select juices in the Lido Marketplace buffet
  • Complimentary fruit bowl, replenished daily, in staterooms and suites
  • Use of the fitness center, but not most fitness classes
  • Club HAL kids facility, for ages 3 to 17
  • In-stateroom movies-on-demand
  • Breakfast in the Pinnacle Grill (Neptune Suites only)
  • Access to the Neptune Lounge (Neptune Suites only)

Not included with your cruise fare:

  • Daily gratuities ($14.50 per person, per day for guests in standard rooms and $16 per person, per day for suite guests)
  • Automatic beverage and Greenhouse Spa tips (15 percent for beverages, 18 percent for spa services)
  • Meals in the Pinnacle Grill, Tamarind and Canaletto specialty dining venues
  • Spa treatments, personal training classes and most group fitness classes
  • Use of the hydrotherapy pool and thermal suite at the Greenhouse Spa
  • All beverages outside of water, tea, coffee and select juices in the Lido Marketplace buffet
  • Shore excursions
  • Wi-Fi access (though passengers can use the "Chat" feature on Holland America’s Navigator app free of charge to message other onboard guests)
  • Photos taken by cruise photographers
  • Art gallery and retail shop purchases
  • Activities like bingo, and beer and spirits tasting events

Fellow Passengers

Nieuw Amsterdam attracts a large percentage of Americans from the Upper Midwest, East Coast and Canada. The majority of the passengers are couples and retirees, and daily activities and entertainment options seem to be designed for an older clientele. You'll find few families with young children onboard, but those who are cruising tend to receive special attention and enjoy a low child-to-crew member ratio in the onboard programs and activities.

Holland America Nieuw Amsterdam Dress Code

Daytime: Casual clothing is the norm during the day.

Evening: On a seven-day itinerary, you can expect two formal evenings (called Gala Nights), while the rest of the nights are designated "smart casual" in the Dining Room and specialty restaurants. On Gala Nights the majority of women wear dresses (similar to what you might find at a daytime wedding), while men wear button-down shirts -- occasionally paired with jackets on formal nights. A small percentage of people dressed to the nines, with one group on our sailing even donning tails and top hats.

Not permitted: Swimsuits and other pool wear, men's tank tops, shorts and distressed jeans are not allowed in any of the restaurants during the evening hours.

For more information, visit Cruise Line Dress Codes: Holland America Line.

Holland America Nieuw Amsterdam Awards

Cruisers’ Choice Awards

2019 Best Overall
2019 Best for Cabins
2019 Best for Dining
2019 Best for Public Rooms
2019 Best for Service
2019 Best for Value
2016 Best for Dining
2016 Best for Service
2015 Best Overall
2015 Best for Cabins
2015 Best for Dining
2015 Best for Embarkation
2015 Best for Public Rooms
2015 Best for Service
2013 Best for Dining
2013 Best for Value

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Main Deck
Lower Promenade Deck
Promenade Deck
Upper Promenade Deck
Verandah Deck
Upper Verandah Deck
Rotterdam Deck
Navigation Deck
Lido Deck
Panorama Deck
Observation Deck

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Holland America Nieuw Amsterdam Member Reviews

Nieuw Amsterdam
Sail Date: Dec 2019
Just got off the Nieuw Amsterdam 7-day cruise (12/28 to 1/4) and we had a very nice time. Currently, the Nieuw Amsterdam is traveling on 1 of 2 azipod’s because 1 is inoperative....Read More
Nieuw Amsterdam
Sail Date: Dec 2019
We snapped that up and looked forward to getting on the Nieuw Amsterdam....Read More
Nieuw Amsterdam
Sail Date: Nov 2019
We are doing a Thanksgiving cruise to the Eastern Caribbean on the Nieuw Amsterdam....Read More
Nieuw Amsterdam
Sail Date: Jan 2020
Nieuw Amsterdam azipod thruster malfunction forced a change in Itinerary from stopping at Saint Martin and sailing to St Croux instead!...Read More

Holland America Line Fleet