Nieuw Amsterdam is a ship whose name is associated with a rich and celebrated history for Holland America Line, and being on the ship gives you a sense of the classic age of cruising, back when Hollywood starlets graced the pool deck and dressing up for dinner was a time-honored ritual.
In December 2017, the ship underwent upgrades throughout, and several public spaces feel refreshed and contemporary. People who have previously traveled on Nieuw Amsterdam might breathe a sigh of relief to know that the ship has now banned smoking everywhere, except the outside Sea View Bar at the ship's aft. Carpeting has been replaced throughout the ship's public areas, and even the casino smells fresh and clean.
The ship lacks the flashiness or overwhelming size of some mega-cruise ships, but its unique entertainment options make up for any missing bells and whistles. For example, Nieuw Amsterdam's Music Walk creates a three-punch hit list of rich musical venues all within a short walk of each other on Deck 2. From the symphonic orchestral beauty of the Lincoln Center Stage to the soulful, dance-floor-burning hits of B.B. King's Blues Club to the sing-along atmosphere of Billboard Onboard, you're guaranteed to find something your ears will enjoy.
You might notice the small details, such as the cool towels provided at the dock before you return to the ship from a day at port, the wrapped silverware in the buffet restaurant and the way crew members and even passengers in the hallway are more likely to say, "Good afternoon" or "Good evening," rather than a more informal "Hi!" The whole effect is dignified and unrushed.
Another feature that we greatly appreciated was Holland America's Navigator, an internet-based application that allows passengers to see daily scheduled events at a glance, book dinner reservations and shore excursions, and chat with any family and friends who are traveling with you -- all without paying for internet access.
Holland America's clientele skews more toward older adults, and this ship fits that profile, with retirees accounting for a large number of the population. Though there weren't many younger cruisers or families during our trip, a friendly atmosphere and ample opportunities for getting to know fellow passengers over meals or on shore excursions led us to meet many interesting people along the way.
The biggest downsides of the ship were related to the number of people onboard compared to the size of the public spaces. For example, it was often very difficult to find pool chairs at either the main or the aft pools and waiting in line for meals or popular events was very much the norm. If peace and quiet is what you're seeking, the key is to find spaces of solitude wherever you can.