Crystal Mozart's 77 suites were designed to provide all the modern, high-end amenities a luxury traveler would want in a vacation accommodation or even in a home. King-size bed? Check. Customizable lighting and toilet, iPad-controlled room settings and movies on demand? Check. Upscale toiletries, linens and bathrobes? Again, check.
Tech-savvy travelers may well love this, but others might find it all too much. The king-size bed makes an impression -- but it also makes it awkward to access the bedside closets and maneuver around the room. Too many choices for lights and toileting can be overwhelming and frustrating for passengers who don't want to have to think about which button to press every time they enter the suite.
Whether or not you love these touches or find them bothersome, there's not much else to complain about in these suites. They are beautiful, in a color scheme inspired by the river with lots of slate and deep blues and grays. Several in-cabin mirrors, both ornate and more subtle, help the rooms feel more spacious and patterned carpet and artwork add a touch of interest.
Crystal refers to all Mozart's cabins as suites, though the sleeping and living areas are not separated by either a wall or a curtain. All have king-size beds that can convert to two twins and are decked in Egyptian cotton linens; some have sofa beds that pull out into a third berth that can accommodate a child under 12 (window and balcony suites) or one child or adult (Penthouse and Crystal Suites). A leather headboard contains bedside lamps and pullout reading lights; nightstands flank the bed and offer one drawer and one shelf (essentially the base of the stand) and two USB outlets and two European outlets per side. One nightstand has a charging station for the in-cabin iPad mini, which is setup for Crystal services such as ordering room service, requesting maintenance, asking for more toiletries or sundries, controlling room temperature, checking the weather, reading newspapers, booking tours and turning off/on "do not disturb" and "make up my room" signs. The phone is on the other nightstand. A 40-inch HD TV faces the bed; it offers on-demand movies, multiple TV channels, including many sports channels and ship cams,
In W- and S-category suites, side-by-side closets with three drawers and half-length and full-length hanging space line one side of the bed. Inside are a huge safe big enough for a laptop, a lint and shoe brush, shoehorn, shoeshine glove, hair dryer and laundry bags. It's a bit of a squeeze to open the doors, though, and you can't open up both sides and then step back to peruse your wardrobe choices. Lightweight robes and slippers are found in the closet; plush robes hang on hooks outside the bathroom. Outside the closet, there are only a few shallow drawers for stowing smaller items, so if you bring a lot of accessories, you might end up cluttering up the room.
On the far side, a desk sits next to a shelving unit that contains the mini-fridge in a pullout drawer and shelves containing the Nespresso coffee machine, bottled water and drinks accessories. Across, a small sofa faces an adjustable-height coffee table. We counted six USB outlets (two by each nightstand and two at the desk), and even more outlets for European-style plugs. There are no 110V American outlets, so Americans will need a converter; you can also borrow them from Reception for a 25-euro deposit. There's individual room climate control on the wall and via your iPad.
Butlers come with every suite, and will unpack and pack your bags, arrange for optional tours and serve canapes and hors d'oeuvres in your suite.
Bathrooms are extremely spacious for any type of cruise ship, ocean or river. You know you're on a luxury cruise ship when your toilet comes with its own remote. The tricked out Toto toilets feature heated seats, automatic lid opening and closing and bidet options. Be forewarned: The first time we walked into the bathroom and the toilet automatically opened, we jumped in surprise. Take the remote from its holder and turn it over to the screen on the back to turn off unwanted settings or set your preferences.
In addition, bathrooms feature a backlit mirror with integrated TV (not working on our preview cruise), heated towel rack and glass showers with rain showerheads and handheld showerheads. What they lack is storage space. There are two shallow shelves above the toilet and one narrow drawer under the sink. The showers have the most storage with four short shelves for toiletries. ETRO products include bar soap and 5-ounce bottles of body lotion, shower gel, shampoo and conditioner in musk scent. Shower caps, cotton swabs and cotton pads are also on hand.
Suite with Fixed Window: Forty-one 219-square-foot window suites are all located on Deck 1, with non-opening windows. Four pairs are connecting. The windows are more centered on the wall than on other river ships that offer "aquarium class" with only narrow windows high up. Unless you're docked up against a wall, you won't be lacking for light.
Suite with French Balcony: The 21 category S1 balcony suites measure 219 square feet; one category S2 is slightly smaller at 204 square feet. All are found on Deck 2. With a French balcony, you can open full-length doors for views and breezes, but can't step outside. Two pairs of suites are connecting.
Penthouse with French Balcony: The 12 penthouse suites measure 330 square feet. Some come with two-seat sofa beds that can accommodate a third passenger. In addition to all the amenities and furnishings found in standard suites, penthouses include a walk-in closet, armchair and more spacious bathroom with a glass shower and separate full bathtub plus a double vanity.
2-Bedroom Crystal Suite: The two 860-square-foot Crystal Suites are actually massive suites, each of which connects to a second French Balcony suite. (The suites are currently only sold together; the Crystal Suite is 645 square feet on its own.) Each can sleep five, with a bed in each suite and a pullout sofa that can sleep one adult or child. An entry room leads into the living area with a large wall-mounted, recessed TV over the LED fireplace, seating area with sofa, dining table and four chairs, two armchairs, desk and chair, coffee table and French balcony. The master bedroom includes a king-size bed (convertible to twins), French balcony, armchair and 55-inch flat-screen TV. The master bathroom offers a separate shower and tub and double sinks, as well as a separate vanity table by the tub; there is also a half-bath for guest use. A walk-in closet offers plenty of hanging space and shelving.
The main suite is so big, we're not entirely clear on what you'd use the second suite for unless you have more than two people traveling together, but Mozart is selling the two together, with double-occupancy count reflecting that.