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Cruise Ratings
5 Helpful Votes
Sail Date: March 2019
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package ... Read More
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package which we had already sorted pre arrival. This also didn’t stop for a couple of days. ( by all means assist customers but make staff be seen but have customers approach staff ) We also were constantly bugged by the staff photographers constantly asking if we wanted our picture taken and even after a polite no they then pleaded ‘it will only take a few minutes ‘ whilst following us. My polite no’s were beginning to wear very thin towards the end. To add insult to injury the one time we gave in, we were then automatically charged £34.99 to our card before even seeing them. From the reception they told me it was down to me to say I didn’t want them to have the charge removed. So I was glad to keep an eye on my account on my tv in my cabin. Otherwise it would have been a shock on leaving. ( may be better for customers to say yes before charging). Each place we docked at we were badgered if we wanted taxi or sight seeing bus. All were stupid prices and you can do so much better sourcing your own public transport at great prices.... it got tiresome as they wouldn’t take no as an answer. I feel msc security/ dock security should monitor this and actively reduce this annoyance. Now the ship is an absolute beautiful design. Really took our breath away. The mid ship sky screen shows and displays were very good. The shows onboard were very very good and thoughly entertaining. And at 30 mins I feel it was too short but understand with time restrictions for the program it has to be that way. I had no issues with my premium drinks package and recommend this is purchased. The staff were all very friendly and pleasant and had no bad experiences in the dining room with food or waiting staff. The cabin ( we had a balcony) was a nice size and I would say it was a slightly smaller than the average Travelodge room but pretty much the same layout. Tv channels were slightly limited ( but who comes on holiday to watch tv ). The safe is quite tiny and we couldn’t put our iPads in it. But it was simple to use. The Bed was very comfortable with two pillows. Balcony size ok. Mini bar idea not so good. .... it is not covered on the drinks package. I think to enjoy the balcony it would be good to use from mini bar to save having to go to the bar for purchasing drinks to carry back. Most drinks in there can be from the bar anyway. ( just saves borrowing and restocking ourselves the next day early). The spa is amazing and well worth the visit. Spent most days in there for a couple of hours recovering from our days walking. However on the sea day it got very busy. Maybe it would be good if msc only allowed the package deal only people to access on sea days and offer no day pass. ( could earn more money for them and balance the numbers out for spa visitors). With the numerous relaxation areas jacuzzis and steam/ sauna rooms and ice room. Not forgetting the emotional showers there are plenty of places to relax and rest. Never gambled before and the casino was an awesome experience. Staff very friendly and when it was quiet we asked how to use tables and all was explained very well. There are serious gamblers there, and people like us who had fun with between 10-30 Euros per visit. We actually visited most nights and actually walked away with more Euro’s than we started with. The water slides were fun to use, and the pools were relaxing. And the external hot tubs on the deck were very nice also. Anyone in two minds about first time cruising, I think the ship will give you the experience that will help decide if it’s for you. And as for us......... we will stick with msc and look out for more locations this ship will visit and try out the other ships in the fleet. We have been converted to a life of cruising for sure. Read Less
4 Helpful Votes
Sail Date: March 2019
Inaugural cruise promised so much and delivered so little. Here are just some of the issues: * Wardrobe doors. Very cheap sliding doors that constantly jam! * Wardrobe depth too shallow to hang clothes unless hung diagonally. * ... Read More
Inaugural cruise promised so much and delivered so little. Here are just some of the issues: * Wardrobe doors. Very cheap sliding doors that constantly jam! * Wardrobe depth too shallow to hang clothes unless hung diagonally. * Costantly creaking cabin, banging within walls and creaking balcony door frame. * Limited food options without paying upto €30+++pp in specialist restaurants. * Very poor customer service . * Few lounges apart from those reserved for Yatch Club. * Zoe completely useless, cannot answer any on board of off board questions. Bluetooth will pair to be device but it's bluetooth is too slow to be of any use. * No cabin extras such as toiletries,  not even pencil. * They should have spent more on a decent cabin structures rather than Bling in the public areas. * Untested and or unfriendly technology Zoe etc, tv, interactive screens on deck. No English entertainment channels. * 6 March glasses smashed and bottles fell off shelfs. Chairs slid across the buffet restaurant. In my opinion this ship was close to its limits that night. * TOP ENTERTAINMENT! Hand shadows was the gala night entertainment!!!!! The main restaurant staff were brilliant despite the small portions they had to serve up to guests. I have taken 20 previous cruises across 6 now 7 cruise lines, and MSC has been by far the worst in terms of entertainment, food, facilities, and staff. The Captain did not address the guests once despite abandoning one of the ports of call (La Caruna ) Read Less
Sail Date: January 2019
I’ve been on the ship (Viking Sky) before and it is very nice so we decided on scheduling another cruise with Viking. I was looking for a birthday cruise. Viking provides great service and even a bottle of sparkling wine (Sekt) and a ... Read More
I’ve been on the ship (Viking Sky) before and it is very nice so we decided on scheduling another cruise with Viking. I was looking for a birthday cruise. Viking provides great service and even a bottle of sparkling wine (Sekt) and a cake on your birthday. Plus all the great restaurants, shipboard amenities, very nice spacious cabins, and comfort while you cruise. Really enjoyed the aquivet terrace for lunch al fresco. Excursions were well planned and very enjoyable. The transfers to the hotel and ship were smooth and the transfer from hotel to ship even included a free tour of Barcelona. We have already explored much of Barcelona on the extension before the cruise and enjoyed tapas and watching the Spanish (Catalans) celebrate the end of the holiday season on Three Kings Day when they actually celebrate and give. Gifts so our Barcelona tour on the morning of January 6 was very quiet. The cabin is very nice. Every cabin has a veranda and ours was a penthouse veranda on a middle deck. The bathroom is very functional and roomy for a ship. Good toiletries and high quality towels plus lots of storage for your kit. The heated floors in the bathroom are very nice especially on a cold morning. The cabin has lots of storage for clothes and everything that you might bring aboard. There is even a mini refrigerator with complementary drinks. Plus binoculars to use on the veranda, a hair dryer, and robes to wear to the spa. We used the outdoor hot tub, very nice. On previous trips we have used the indoor spa with hot tub, pool and snow grotto - a lot of fun. This trip we finally used the exercise room, which is included free, and has good quality machines. All of the restaurants are nice. We had lunch in the World Cafe and it has great variety of food and also had sit down multi course lunch one sea day in the Restaurant. Dinner was in The Restaurant most nights with local specialties or European food. The nights we ate in the upgraded restaurant - Manfredi’s was excellent - great Italian food and especially the steak Florentine. The Chef’s Table is also nice with food and wine pairings although frankly we don’t like it as much as the other restaurants. Breakfast is great with lots of choices at the World Cafe and one day we tried the Norse food at Mamsem’s although really just had a waffle. The ports on this trip are nice but not as special as other trips. Barcelona and Malaga were the best. Cartagena almost as nice. Vigo was interesting and we did the optional tour to Bayona. Portsmouth was a good port especially cruising right by the old town as we left the harbor. Read Less
2 Helpful Votes
Sail Date: December 2018
We like Viking. It was going to the Azores which we had wanted to see and had never been to during any of our travels. We have sailed on Viking Ocean 4 times now. This was a cruise that did not live up to our expectations. The cruise ... Read More
We like Viking. It was going to the Azores which we had wanted to see and had never been to during any of our travels. We have sailed on Viking Ocean 4 times now. This was a cruise that did not live up to our expectations. The cruise director was very talented herself but pretty much dominated the cruise and did not let the other entertainers perform to the best of their abilities. The food which is usually excellent was still good but the service in the restaurants was unusually slow. Disembarkation was truly a disaster. Handled by the shore excursion manager it could not have been worse. This is the second time we have had this manager for shore excursions on Viking. Unfortunately he is not the best and often unorganized or ill prepared. In addition he is not accessible and does not speak English very well which makes him hard to understand. The ship is excellent and most of the staff would do anything for you. Since this cruise had 8 scheduled sea days there should have been more activities. We would be unlikely to take such a cruise again however we most likely will travel again on Viking. Read Less
Sail Date: December 2018
Our past experiences with Viking have all been positive. We decided to enjoy our vacation with Viking...The staff was friendly and approachable at all times..The food is excellent, with a great variety of offerings... Unfortunately due ... Read More
Our past experiences with Viking have all been positive. We decided to enjoy our vacation with Viking...The staff was friendly and approachable at all times..The food is excellent, with a great variety of offerings... Unfortunately due to rough seas, we were not able to enjoy the pool and hot tub areas....the anticipated yoga and Pilates classes were a disappointment...they were not up to a standard that I have enjoyed here at home. Not worth the additional charge in order to participate. The speakers were interesting and we enjoyed Dr. Fuller and his offerings about the Vikings and their history. Our tour and lunch in the Azores was cancelled to our disappointment...we had been looking forward to learning about the agriculture and farming activities of the island. The substitute offering, which we chose, was just average and although it included lunch, we found that to be mediocre. We have eaten several meals in Portugal when on previous trips and enjoyed the local food immensely...The offering on this Azores tour was not representative of the excellent food that is available. All in all, we had a wonderful crossing and would do it again! PS. the disembarkation in Miami was not well done...probably due to the US customs people not there on time...but hoards of guests, with their travel gear, waiting in the hallways was not a good experience. We finally went up to Deck 7 just to get out of the crush. Since we had to vacate our rooms, they were not available, but you couldn't even get off the elevators at Decks 1 or 2, because of the crowded corridors of people waiting to disembark. Read Less
1 Helpful Vote
Sail Date: December 2018
The ship was excellent, looked brand new. Food was ideal and plenty of it, too much, my diet took a severe hit. The crew was very friendly and available for any request at any time. Responses from Guest Services were timely and complete. I ... Read More
The ship was excellent, looked brand new. Food was ideal and plenty of it, too much, my diet took a severe hit. The crew was very friendly and available for any request at any time. Responses from Guest Services were timely and complete. I really liked the fitness center, the equipment was excellent and in excellent shape. The spa was a special pleasure and we really enjoyed using the spa pool. The ship has plenty of space for everyone, I never felt crowed or that there wasn't a really nice spot to sit and read or just zone out. The dining area is spacious and we never had to wait for a meal. The preparation and menu had many items that we enjoyed and I actually sampled some things I would usually never eat. It was interesting in that respect, it was well prepared and timely. All in all this was an excellent experience and one I would recommend to anyone. Read Less
5 Helpful Votes
Sail Date: October 2018
Been on Discovery 2 before, nice ship, food ok, staff lovely always smiling, especially Philip he is a credit to Marcella. Ports of call very good, weather in Europe not so good, we were in a force 12 gale one day, but we survived it. ... Read More
Been on Discovery 2 before, nice ship, food ok, staff lovely always smiling, especially Philip he is a credit to Marcella. Ports of call very good, weather in Europe not so good, we were in a force 12 gale one day, but we survived it. Entertainment from Headliners excellent, didn't see comidiens so can't comment. 4 Tunes very good but did not like Jon Asher. Pleased Captain didn't say it's going to be a 'bobby dazzler' as often as he did on last cruise, he must have taken heed of feedback. I must say to all those inconsiderate people who went up to the Veranda deck to move sun beds on the 5 consecutive sea days ,one night it was 3am and others it varied between 4 am and 6am you should be ashamed of yourselves and if anyone thinks of booking a Junior Suite on deck 8 think again because you will be woken up in the early hours unless General Manager does something about blocking the stairs on deck 9 that lead to Veranda deck during night time thus stopping the selfish people from accessing Veranda deck until a reasonable time. Good cruise overall, but will not book a Junior Suite deck 8 again. Read Less
1 Helpful Vote
Sail Date: October 2018
We selected this cruise to celebrate my husband's retirement. The combination of ports and transatlantic cruise was the perfect fit and the time of year was just what we were hoping for. We flew into Venice a couple of days prior to ... Read More
We selected this cruise to celebrate my husband's retirement. The combination of ports and transatlantic cruise was the perfect fit and the time of year was just what we were hoping for. We flew into Venice a couple of days prior to sailing and enjoyed checking out the city. The problems started once we arrived in our cabin and discovered the toilet did not operate. Nor did it work the next day, or the day after that, or the day after that.....7 days of our cruise. No operating toilet. We had a pool of disgusting sewage liquid on the floor of the bathroom on one day AFTER the plumbers left. After reporting the problems to Customer Service, we learned the problem was a continuation from the prior cruise. But we were the problem because we were not able to move to another cabin (my parents were next door and we were unable to leave them). For our "trouble", we were given $250. Seriously. The $250 "compensation" for 28% of our cruise being impacted was unacceptable. I would strongly encourage others to avoid HAL and the Oosterdam in particular. We have cruised both HAL and the Oosterdam in the past and had chosen this cruise over several others. We spent hours with customer service staff, plumbers and not doing what we wanted to do--but hey, we got pretty good finding the "public toilets" around the ship....as this was what customer service told us to do when we needed to do our "business". Yep, couldn't use our cabin's most basic facilities. Needless to say, this overshadowed our entire cruise and has changed our views of HAL. Additionally, there were challenges with the wine stewart. We were charged for wine we didn't drink. We were charged for a chard. ($62/bottle) when we drank a reisling ($32/bottle). Who knows who else he was stealing from. As much trouble as we had with the above, we enjoyed the entertainment, the special speakers and the America's Test Kitchen. Our cabin steward was a trooper in having to perform his usual duties and then also clean up from the mess the plumbers left. The ports and excursions we amazing. One challenge we did have with the excursions is that the descriptions regarding strenuousness and the passengers abilities often did not mesh. So those passengers who were more "agile" were held back by those could not keep up with the guides. Look beyond HAL to another cruise line before booking. Or be prepared for anything to go wrong. And then be prepared to be placated by the customer service staff "I'm so sorry Mrs. ***". These individuals are left to try to clean up problems across the ship without any information on what is causing the issues. We felt sorry for them. Read Less
2 Helpful Votes
Sail Date: October 2018
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and ... Read More
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and scrubbed four times in 28 days. The interior design of passageways was a bit confusing with dark wall panelling and large mirror inserts which tries to give the feeling of space but when turning a corner into a dead end corridor to be confronted by a large mirror was a problem. I would not like to be finding my way out in an emergency. The Aurea balcony cabin was the usual size and layout and the bedding was very comfortable, I would not pay the extra cost for the Aurea over the Bella if I used MSC again. Cabin steward was very helpful, respectful and pleasant. I must admit that on the seven day cruise I was upgraded to Yacht Club and unfortunately cruising will never be the same again. A more finely appointed cabin, butler, dedicated concierge, quite lounge and food area, pool deck and bar, restaurant and preferred embarking and disembarkation was a bonus. The entertainment on the Mediterranean sector was excellent but once we departed for the Atlantic crossing the quality of the entertainment was not as good and I ended up not attending a show every night. Maybe I was spoilt by my first week in Yacht Club but when I returned to my original cabin on deck 12 and used the buffet which was huge, I was disappointed by the cluttered layout of the seating and the quality of the food in comparison to Carnival, RCI and Princess, MSC should take a look at Voyager and Radiance of the Seas to see what I mean. The main restaurant was very nice, the service good and the food was OK but all beef dishes were a bit on the tough side. Bar service was excellent and drinks were in the usual price bracket. Shore excursions were good, value varied from port to port with the usual problems of transporting forty odd people in a coach. Talking to passengers from Europe and the USA confirmed my thoughts on the lack value for money that Australian passengers received in comparison,discounted fares and free drink packages were the the norm for them. My last gripe and I was aware of this before I booked was the multi language messages on the PA which became irritating after a few days. This was my first experience with MSC and unless they can offer more for the Australian consumer I don't think I will sail with them again. Read Less
2 Helpful Votes
Sail Date: October 2018
Okay. I still think Viking Ocean cruises are the best. Our first Viking ship - the Sky - broke down & our cruise was truncated. BUT, overall, our recent Amsterdam to Barcelona cruise was above average: The ship is beautiful and, even ... Read More
Okay. I still think Viking Ocean cruises are the best. Our first Viking ship - the Sky - broke down & our cruise was truncated. BUT, overall, our recent Amsterdam to Barcelona cruise was above average: The ship is beautiful and, even though this was a full cruise, there’s still some places I haven’t made it to... Torshaven - I’m looking at you! I love that this is an adults-only cruise for the discriminating traveler. I also liked that the line has retained its dress code of casual elegance for dinner... surprising but good! Now for some negatives, to help Viking retain its reputation as The Best: Improve the excursions!! I found both the included and optional to be lacking. The size of groups, pacing, and especially the guides could have been better!! One thing that might help is to do like on our River Cruise. Have one enduring group for the “go-getters” and at least one for the “handicapped and ‘slow-getters’ like photographers.” On that same line, my husband and I did not feel we got the value of our $99 ea Andalusia excursion. A large part of it was tasting the regional food, yet putting a whole bus-load of guests around a long cafeteria table with no choice of foods except the lackluster offerings served by lackluster cafeteria-type employees was an insult!! And the food was not tasty, much less plentiful. Limited to one glass of sangria... Really? 2) Other things noted: the restaurant service ON THE SHIP seems to have slipped since 2015, as well. On our first cruise the staff not only knew us by name but remembered something of our preferences! More training needed in these days?? Oh! And another biggie ( re: lack of personalization): I started in, I think it was April, to try to make the staff aware of a special double-70th birthday reunion for my former college roommate & myself. I wrote several times, spoke to some people and even filled out forms for the exact words I wanted on the cake (to follow our celebratory dinner at Manfredi’s.) I, of course, agreed to pay a hefty charge for this service, yet it was never correct!!! To Viking’s credit I don’t believe we ever got charged for the cake (?), yet we got one we never ate brought to our cabin as a welcome gift... compliments of ourselves?! They also brought us a small non-personalized cake following the dinner - but only after a special request from my husband to our waiter. It was not how I wanted this special dinner for a friend of 50 years to be! I never even got a response, much less compliance, to what I had requested. And finally - about food service: the first room-service breakfast we ordered was not tasty at all and everything was cold. On our second try we specified clearly what we wanted (“hot”, “browned” etc) and it was only minimally better. This was a favorite part of our first (2015) Ocean cruise with Viking!! 3). A couple of suggestions that would make the staterooms even more comfortable: have not only top sheets, but also thin blankets available for those who can’t adjust to the comforters in duvets Provide small microwaves to just re-heat stuff (ie. coffee, croissants) Cut out the Cruise Directors’ unnecessary morning-chatter-announcements... or at least make them later. They annoy us late sleepers. They woke me up - yet I couldn’t really hear them! I suggest only NECESSARY announcements piped into the rooms (not what we can also read in the Dalies/weather etc.) Just beef up the Viking app a bit more with daily changes, etc. 4) And one last complaint: that Immigration check in our Portsmouth stop was inexcusable! We decided that that was the one excursion we would skip (in exchange for a luxurious morning in bed) because we didn’t want to get up early for the immigration check and had such a short time in port anyway. Imagine our dismay at being rooted out with no time to put on makeup or anything! And it is unreasonable if you are not going ashore at all. Why can’t you just check for the necessary sticker when people LEAVE THE SHIP - or, at least, warn people of this crazy requirement in the pre-cruise literature?! SO, it seems with all of the above, I must have hated this trip. NOT SO! It was actually great in sum total, and I will continue to recommend Viking Ocean cruises to everyone I know!! Read Less

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