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59 Europe - All Repositioning Cruise Reviews

Although this ship is owned by Pullmantour (ultimately RCL) - sails in the colours of Croisieres de France - predominately French clientèle with French and some English announcements - almost all crew speak English well. Some English/US ... Read More
Although this ship is owned by Pullmantour (ultimately RCL) - sails in the colours of Croisieres de France - predominately French clientèle with French and some English announcements - almost all crew speak English well. Some English/US passengers, a few Russians but very much in minority. Olga - ships international rep very good indeed - speaks fluent English, Russian and Ukrainian Positioning cruise Saveurs et Decouverts - with wine and food experts on board. Very very good value for money as price was relatively low. Like this ship. Not too big - food good - inside cabin spacious. Struggled in storm on Bay of Biscay - late arrival in La Coruna and Gibraltar - stays shortened considerably which was annoying. Did not take ship's excursions. Entertainment ok - not quite as good as Costa (Magica cruise last Oct). Food better than Costa. Drinks package included in price - not all included - but enough to keep interesting. I would travel on again. Read Less
Sail Date August 2015
We are from Germany and this was our 17th cruise, most on Royal Caribbean ships a few on Celebrity. So we are Diamond Club members. We travelled together with some friends (they are Diamond Plus) We had balcony cabins on deck 7 ... Read More
We are from Germany and this was our 17th cruise, most on Royal Caribbean ships a few on Celebrity. So we are Diamond Club members. We travelled together with some friends (they are Diamond Plus) We had balcony cabins on deck 7 Midship. Our intension was to visit New York and explore the new “Smartship” on a relaxing Transatlantic Cruise. Embarkation was easy! Probably the fastest process ever. It took about 10-15 Minutes from the terminal to the Pool-Deck. But we were early. The Terminal was empty. And I don´t know what happens if there are hundreds of people arriving at a time. Because the procedure itself seemed more or less the same as before. Only difference: Now the handle it with a tablet, before they have counters. To be honest, it´s more cost saving than improving something… The Quantum is a beautiful ship. The style is extremely modern, a bit like Celebrities Solstice Class. But as always, style pays the bill against functionality! For example, they don´t have a promenade deck to stroll around the ship or to use a lounge chair. Only very small areas on the deck ….. And also there are no upper levels for sunbathing and to escape the crowd like on the Radiance-, Vovager- or Freedom Class Ships. Food: The food was really good in all complementary restaurants. Not as on Celebrity ships but very good. Depending on your personal preferences you can pick the style of the restaurant and the food. Service was in most cases fast and attentive. One night we tried Jamies Italien because we saw all the positive reviews. This was a huge disappointment! We had antipasti and bread to share (4 people) Nothing special. No oil, no balsamic vinegar average quality overall. The main course was better every night in the complementary restaurants and the dessert was ok. But definately not worth to pay extra! Cabin: Awesome stateroom. Spacious and very modern. We never had so much space in the wardrobe. Good for 4 suitcases. Nice balcony with good lounge chairs. The shower was even better than Aqua Class on Celebrity. The TV program was a joke! Every day the same main channels, no Movies to select without charge. Great to be on a smart ship! Service: It was the repositioning cruise from USA to China. So lot´s of the staff was from China. But they did a quite good job. Nothing to complain. The service in the restaurants (except Jamies) was as usually good, they had waiters and assistant waiters every night and also for lunch in American icon. Our room attendant did a ok job, not extraordinary but good. Entertainment: Here we have a kind of a black and white… Mama Mia was amazing, just like the Broadway show. Starwater in the 270 (which is a stunning location) was boring and even the technical features were not spectacular! We went to Sonic Odyssey only for 10 Minutes, again, average. Nothing compared to the shows on the Oasis! The other things like Bumper Cars, Northstar, and IFly are quite cool, but is it really a must have feature I am looking forward for every cruise??? I think it is a nice to have, not more! Internet was slow as on every ship! They explained me, that the satellites are not ready yet for the “Transatlantic- or European Market”. Well, in that case I wouldn´t promote this! And charge 30,-! Dollar per day. Especially when the regular prices in the Caribbean is only 15,-! This was a rip off! Customer Service: Well, we were from Germany (together with 300 other people). And there were also a lot of other Europeans. But they did nothing to make the “daily business” easier for them. NO German menus, NO German announcements, a ridiculous bad translated cruise compass. The Guest service manager told us that there is no need, when the ratio is below 10%. Hard to understand, this was the first time. And again, this is a “Smart-Ship”... To draw up a summary, not our No. 1 ship. Nice to see once, maybe twice, but we prefer the “traditional-cruising”. In fact, we would prefer the Oasis-Class always compared to the Quantum. And of course all the other ships in the fleet. Read Less
Sail Date May 2015
To be fair I would say the new ship was beautiful, the food was very good and the majority of people working the cruise was very good. However from there it went down hill. From the beginning it was very evident that the major attention ... Read More
To be fair I would say the new ship was beautiful, the food was very good and the majority of people working the cruise was very good. However from there it went down hill. From the beginning it was very evident that the major attention was given to returning Viking passengers and new ones like us received no special attention . What stood out for us was that it was very evident that the ship was hurried into service and the amount of technical issues with boat should not have been. It was further supported that Viking does not have the expertise and experience in ocean cruising as the boat was run like a 150 passenger river cruise boat. The quality and content of optional excursions was below par. The on board entertainment was equally below par and very limited especially for 4 days a sea with minimal entertainment options. There was no where to go on board ship other than your room to get away from the loud repetitive back ground music. Impossible to try to read in piece. Limited table for groups to meet and play cards. Boat tender from ship to port in London a disaster with a one point having to wait in the cold unprotected wind for one hour and not one Viking representative at the site to assist passengers. So the bottom line for us is that we paid for what was supposed to be a upper end quality cruise and found that Viking was no better than any of the other cruise lines we have used but certainly more expensive. Would not recommend to our friends nor would we use them again for a ocean cruise. Quick note when going to the tour information desks most of the people working them had limited knowledge of the tours. Read Less
Sail Date April 2015
This was a transatlantic cruise. We have cruised Silver Seas, Holland America and Carnival in the past and thought we'd compare HA with Celebrity. The rooms and overall ship décor are more appealing on Celebrity. Service was good but ... Read More
This was a transatlantic cruise. We have cruised Silver Seas, Holland America and Carnival in the past and thought we'd compare HA with Celebrity. The rooms and overall ship décor are more appealing on Celebrity. Service was good but the overall communication was deficient. For example, we'd ask a question and the customer relations gave information that was often not correct. This was also apparent with other departments. The same menu was repeated over and over, no diversity-especially the buffet and Luminae Restaurant. The informational sessions were lacking and the offerings on ports of call were nothing but a sell, sell, sell! HA port informational sessions at least give you valuable information about the ports and some history as well. We were very disappointed. Entertainment was good. For as big as the ship is there is only one complete deck to walk around and that was ALWAYS crowded unless we went out during bad weather or late at night. There is an open deck but it doesn't go completely around the ship. Everywhere we went was crowded. One of the shore excursions, Le Harve, France was not worth the money-we docked on a national holiday and most stores, restaurants were closed and the tour guide finished her supposed to be 2 hour tour, 2 hour on your own according to the brochure descriptions in 45 minutes and left everyone to see Le Harve (again national holiday) to walk around for 3 hours! Be aware that they tack on 18% gratuity to the price of everything you do on the cruise (specialty restaurants, spa, etc) that is over and above what is included is automatic-you don't have a choice in what you tip. We won't be booking another Celebrity cruise again. Read Less
Sail Date April 2015
We booked this repositioning cruise as our second trip on this ship. We paid a little extra for cabin 373, which we had on the last cruise, it is a four berth cabin used by two guest, as we were grateful for the extra space as well as ... Read More
We booked this repositioning cruise as our second trip on this ship. We paid a little extra for cabin 373, which we had on the last cruise, it is a four berth cabin used by two guest, as we were grateful for the extra space as well as wardrobe and draw space. The cabin had TV, kettle, safe(at extra charge) aircon. and a fridge. The shower was small but had a hair dryer, tissues and very usable soap, shower gel and shampoo. Towels were changed daily on request and sheet every couple of days. The cabin and it's size were described acutely in the ships details. Guests must remember that this ship is elderly and small, only 40k tons, and cannot be compared with larger ships, 95k tons and above. The cabins will therefore be smaller and the ship will bounce more in a rough sea. Our cabin was clean and well serviced by the chambermen who couldn't do enough to help you. We tried the waiter service,buffet and The Bistro (extra charge)restaurants . The food was varied and plentiful. You could eat from 6am until 2am if you wanted to. In the waiter service restaurants some portions were a little small but served as part of a 6 course meal. The Bistro was fabulous and well worth the £19.95 per person extra. Our only complaint was that meat tended to be cook "well done" when we like it less cooked and on occasions the food was not hot but was changed immediately this was pointed out. We booked two tours, one in Rome and one in Florence. Our first with Thomson. Both were well organised and efficiently run but perhaps a little expensive. We had a great holiday and would use this ship again but all cruisers should be realistic about it's age and size. A lower cabin is better in rough seas that a upper one. Read Less
Sail Date April 2015
This was my second cruise with Princess and my second Transatlantic cruise. The Regal is a beautiful ship but the way it is designed is loud and most public places very crowded. I had a mid-ship balcony stateroom and very happy with the ... Read More
This was my second cruise with Princess and my second Transatlantic cruise. The Regal is a beautiful ship but the way it is designed is loud and most public places very crowded. I had a mid-ship balcony stateroom and very happy with the location. Room adequate but the balcony very small only room for 2. Loved being close to the elevators however, always crowded and had to wait. No stairs mid-ship which caused congestion in the elevators. The Atrium/Plaza area had something going on from 9am until late at night. Forget a quiet time to drink your morning coffee or just relax around the beautiful area as exercise classes were held in this location as well as line dancing classes and ball room lessons. Sometimes a band would be playing, they were very good, but very loud. This brings up the problem that a lot of passengers spoke to when we exchanged thoughts on the ship, no quiet place or little tucked away corner to sit and read. Due to the weather not able to use the top half of the ship. No retractable roof over the pool which left that area useless. a huge wasted space which put all 3800 plus passengers in the same areas inside the ship. The only quiet place was to stay in our own stateroom. Entertainment - if you did not arrive at least 30 minutes before the show more than likely no seats were left. The Shore excursions were very good and Princess did a great job of organizing and getting us onto the buses in an orderly fashion. The food was very good both in the dining room and in the Horizon on top deck. We ate half of our dinners in the Horizon and very satisfied with what was offered. I cannot say enough about how good the crew was on this ship. They were all fantastic ready to help with a smile and very professional and courteous. This was not a good ship for a transatlantic cruise, would not pick this big of a ship again for any cruise. To many people and the ship is just to big ship. Everything else on the ship is smaller to accommodate for staterooms. Maybe 10 people can get in the library and the internet room had only 13 computers. Public restrooms very small and narrow. Read Less
Sail Date April 2015
Very good cruise on an excellent ship. The best ship I have sailed. The stateroom was excellent, entertainment was good and the food was outstanding. The Enclave at the spa was a welcome treat everyday. However, it should still be a perk ... Read More
Very good cruise on an excellent ship. The best ship I have sailed. The stateroom was excellent, entertainment was good and the food was outstanding. The Enclave at the spa was a welcome treat everyday. However, it should still be a perk for suite guests as it is on other Princess vessels. A drawback is that there are no other steam rooms or saunas on the ship except in the Enclave where an extra charge must be paid. The Concierge Lounge was a major hit as it was the only place on board to get a really hot cup of coffee and it was only lightly used. The Horizon Food Court is the best in the business. The food experience was excellent except in Sabbatinis at breakfast. The staff there just could not get an order right and the coffee was always cold. Even though it is a perk for suite passengers to eat breakfast in Sabbatinis, only went three times as the service did not match the standards of other princess ships. There is plenty to do on the Regal and it did not seem crowded even though the cruise was fully booked. My only major complaint is that there are no great perks for suite passengers except the Concierge Lounge. The enclave should be free, there should be a small section in the theater for suite passengers as it was necessary to arrive at 45 minutes before a performance to get a seat. That is not acceptable for the money that was spent. Shore excursions are another matter. Princess needs to work out n that aspect of their cruises. Read Less
Sail Date April 2015
We sailed on the spring 13 day transatlantic to Rome ,previous Celebrity cruise was on Silhouette last summer.embarkation was fairly painless as we were Select members. We did have a bit of a wait for our cabins and used this to get ... Read More
We sailed on the spring 13 day transatlantic to Rome ,previous Celebrity cruise was on Silhouette last summer.embarkation was fairly painless as we were Select members. We did have a bit of a wait for our cabins and used this to get better acquainted with the ship.we went to the caffe al Bacio and had excellent service and delicious coffees and cake. However this was the last time we received any great service on deck 3 or 4. We have been on 12 cruises in total. Our cabin was an oceanview 7000 and ver spacious , looking out over the helipad. Cabin attendants wear excellent and perhaps a bit too zealous as we were walked in on a few times even after we placed the do not disturb sign on the door We had the bar setup in the cabin and everything arrived on time.this is where things start to fall apart. We called to confirm our select dining and were told the only time was 9 pm. I Explained that would be too late but they said nothing could be done so we ate in the Oceanview Grill that evening and as it turned out for the rest of the cruise. I will explain later... Anyway we enjoyed the meals in the Oceanview and the staff were very hard working but cutbacks were very obvious and I felt sorry for them. Evenings were the best times to obtain seating as the rest of the time it was a zoo and we had problems getting food and a table there. The next evening I called down again and again was told no seating was available at the time we wanted, neither 5.30 nor 6 o'clock. At this point I became annoyed and explained that we had paid for select dining and it was suggested that we try the pay for food venues. I had to argue and finally we were told to show up at 6 pm. We went to the dining room and were seated where we proceeded to wait for twenty minutes before a waiter arrived. I saw staff standing around and giggling. We then left the dining room and did not return. The maître d called and asked why and we explained service was too slow. Just asked for our cabin number. This set a pattern on this cruise. Read Less
Sail Date April 2015
This was our fourth transatlantic – the other three have all been with celebrity and all on solstice class ships. In fact, all of our previous cruises have been with celebrity on solstice class ships so this was our first experience of ... Read More
This was our fourth transatlantic – the other three have all been with celebrity and all on solstice class ships. In fact, all of our previous cruises have been with celebrity on solstice class ships so this was our first experience of one of the older ships. We weren't sure what to expect, but felt confident that given the number of positive reviews we'd read – celebrity constellation wasn't going to disappoint us and... (I'll cut to the chase here) it didn't really disappoint is, but I have to say we simply don't think it's quite as good as the solstice class ships – possibly that was just our experience on this cruise? I've put further details below and leave you the reader to decide. We spent a few days in Ft. Lauderdale and really enjoyed them, what a lovely place, the water taxi right being something of a highlight! Boarding.. was pretty much pain free – is it only me that gets really stressed leaving my suitcases with a complete stranger at the terminal?? – I have a recurring fear the cases simply won't get there, consequently I also make sure I tip the baggage guy (which for a Brit is a pretty stressful experience because we simply don't know how much to tip whether we should tip at all) .. anyway the bags arrived .. one was delayed because it contained a few bottles of tonic water – apparently Now – this was one thing we got wrong, recognising that many people board early, to enjoy the ships facilities, we boarded at about 1 PM, consequently the room wasn't ready ... not a problem, we headed bistro on five (one of our favourites) .. unfortunately, it seemed everyone else had, so there wasn't a table available. a glass of wine in the cellar Masters calmed us down a little .. and soon a table was ready – no sooner had we sat down than the announcement came that the rooms were ready ( our timing on this occasion was definitely off) .. we finished our meal and headed off to the room .. aqua class cabin number 9080 pounds – I think all in all it was very good in fact – possibly the only aspect of the ship that was "slightly better" than solstice class .. a better wardrobe, and proper bedside tables .. were a definite plus. Unfortunately the flatscreen TV and interactive television is a definite disappointment - there were NO free on demand movies - this might seem like any minor gripe, but we've really enjoyed (on the solstice class ships)the ability to watch fairly new films using the pay-per-view system – you can start stop pause rewind re-watch – altogether absolutely excellent – this in turn is usually motivated us to buy one of the other movies.. unfortunately – there were only movies to buy – there were movies on the remaining channels (probably on a continuous loop) but there was no real way to see which movie was on and what time it would be starting – plus as we crossed the Atlantic the channels faded in and out with new ones coming in, and other ones dropping out. - This was a definite negative.. Also – I have to say that the present Mrs barnos was disappointed with the general standard of cleanliness and quality and state of repair of certain aspects of the cabin. In particular, there were holes in the sheets! and she felt that the sofa was little drab.. Further gripe – evening including Captains club Internet minutes I still ended up purchasing a couple of extra bundles – largely because the connection was so unbelievably slow. Bearing in mind I've travelled transatlantic with celebrity before – so I know the connection might not be brilliant but (presumably due to the age of the ship?) The connection was frankly awful and they shouldn't charge for it – it's that bad ... incidentally a warning to any UK customers who use the mobile service provider EE .. apparently although they are just about the biggest in the UK at the moment, there are the only mobile service provider that doesn't connect to celebrities cellular at sea type mobile service .. so apart from poor Internet, I also had two weeks of no mobile.. thankfully my better half's T mobile connection worked fine! I'm going to edit the comments down here and try and be as concise as possible. yes, it's still a nice ship, in general the staff were excellent, the weather was exceptionally kind to us and the captain deserves a special mention. Capt Nicholas I think. I've never seen a captain so "visible", interesting uncommunicative morning announcements, taking great care to Advise us about the weather (surely that's the only thing that is of real interest on a transatlantic crossing). visible about the ship and very friendly and personable – I suggest this guy is heading for the top! Now the down side or negative points. Our principal reason for continuing to choose celebrity probably the quality of the food.. and the food here – including our favourite restaurant Blu .. was good but by no means exceptional, and on some occasions disappointing. Blu was still good – enjoyable and I would certainly choose to travel Aqua class for this reason alone. However, after a few days the "imagination" or creativity seemed to fade and many of the course choices seemed predictable. On a couple of occasions we were told by the waiting staff not to have a particular course as it was dry/disappointing or whatever .. I think there is a problem with the distance between this restaurant in the kitchen (we were told its three decks away) The Oceanview cafe was disappointing. firstly, I was extremely surprised to find that whenever we seem to turn up for a late lunch or late breakfast there were large sections closed or in evident transition – plus the choices were simply not very good. When compared to the Oceanview cafe on the solstice class ships, 9Hardly ever closed and usually spoiled for choice at every occasion). We didn't eat in the MDR .. other than afternoon tea for Captains club elite .. okay personal gripe here .. forgive me, we love travelling to America and generally love all aspects of American service BUT there is only one thing that is important when making tea – is that the water MUST be scalding hot at the moment it hits the tea ... don't worry about milk first/ water first – just simply pour boiling water on tea leaves .. it's really that simple. Unfortunately, as often happens, afternoon tea covered every single conceivable angle except failing on the only aspect that is essential (that's the scalding hot water hitting the tea part) .. if you don't get that right, there's no point in offering a huge range of fancy sandwiches, scones with jam and cream, 10 or 20 choices of tea just make sure that Boiling hot water – hits tea... if you don't get that then please don't bother .. sorry, rant over. We dined in ocean liners on a couple of occasions.. and I'm afraid the levels discussed above were just about the same, okay but not exceptional.. My biggest gripe and general disappointment with Celebrity comes at the end – landing in Rome and returning to the UK, the only flight leaving on the day we arrived was at 10:40 AM from Ciampino airport, which is Rome's second airport. Regrettably, celebrity seemed only interested in offering assistance/transport to Rome's main airport Fiumicino. I approached the guest relations desk several days before we arrived in Rome, and was more or less told that I was "on my own" I had to press them really hard to ask if they could help me organise a taxi or private transfer and I was completely stunned to be told that they could at a cost of €240. I told them I felt sure that the taxi should not be that expensive.. the NOT very helpful lady insisted that they could only use their "port agent" and that's what he'd quoted. It took me 60 seconds to Google " airport transfers Rome" and get a quote for €119. The service was excellent, we were met almost as soon as we left the ship, pleasant taxidriver, smooth ride, generally better service than any we've experienced before (when booking with celebrity). So come on celebrity put the extra effort in having taken our leisure dollars of us and help us end our holidays conveniently! ... I'm sure we'll be back to travel with celebrity again, but, the few disappointments here will make sure that I keep my "eyes open" from alternative cruise lines .. I'm sure there are plenty out there. I have completed my post-cruise survey and asks celebrity to contact me about my specific disappointments... but, I'm not surprised to have not had any contact from them yet. Happy cruising Read Less
Sail Date April 2015

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