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2 Helpful Votes
Sail Date: July 2018
Overview The arctic archipelago "Svalbard" has always fascinated us. For this reason we have booked the trip with Hurtigruten. The tour operator attaches great importance to sustainability and environmental protection. This is ... Read More
Overview The arctic archipelago "Svalbard" has always fascinated us. For this reason we have booked the trip with Hurtigruten. The tour operator attaches great importance to sustainability and environmental protection. This is also reflected a little in the price - an Arctic trip is not cheap. The landscapes (geology, glaciology) are very impressive. The fact that in this harsh climate some life develops during the short summer months is fascinating. Lush green meadows, barren moonscapes, beautiful waterfalls and of course lots of snow and ice - that is Svalbard/Spitsbergen. We can recommend this trip because it is very relaxing (no internet for 9 days), but especially because it offers a good mixture of activities, lectures and observing the landscapes and wildlife. Wildlife If you go to this cruise to see polar bears or other wildlife, you'll probably will be lucky... Hurtigruten attaches great importance to sustainability and does not want to disturb the delicate habitat of the animals. Accordingly, everything can only be observed from a very great distance. Of course there are some lucky exceptions, but we have only been able to observe polar bears from a distance of at least 750 meters, for example. Unfortunately, the advertising gives the wrong impression here. With the right equipment you can counteract this a little. Embarkation/Disembarkation The whole process was ok. What was a problem in our opinion the time of disembarkation. We've arrived short after 0.05 o clock. We've waited 1 hour 20 minute to get from board to take the flight at 3.25 o clock. it was very pain and stressful to travel at this late hour. I would have payed 500 euro more to have an afternoon or early evening flight instead of the whole travel thing in the middle of the night... :-( Ship MS Spitsbergen was in 2016 completely renewed. The Ship provides following rooms: Explorer Lounge with Bar, Reception and Bord Shop, Restaurant (2 sittings - 18.00/20.00), Fitness, Jacuzzi, Sauna and on the top floor a large terrace area to observe the beautiful landscapes and animal life. Cabin The cabin was for its size generous and had everything you would expect on a ship. Dining The dining on the MS Spitsbergen was excellent. The Swiss Chef with his crew cooked on a very high level. You wouldn't expect that on a ship. Entertainment and Activities The Expedition-Team organized on each day an interesting program. Nevertheless they could have done different programs for all the different ages. The passengers ages vary from 25 to 90. So not all program points fitted for the young and vice versa. Service The Philippines on board were excellent. They are very friendly and good hosts. The Norwegian crew (Captain and his crew) were very professional, but in comparison to the Philippines rather inaccessible. Ports and Shore excursion On this trip (Spitsbergen/Svalbard) was only Port (Ny Alesund) accessible. All other stations were shore excursion by tender-boat. Some places were not so special, but what do you expect, when you're in the arctic :-) Read Less
20 Helpful Votes
Sail Date: July 2017
We choose SilverSea to experience a luxury expedition. The staff and the Arctic lived up to reputation but the ship was a huge disappointment. See our review of the cabin. The quality of food was excellent however to have hot dishes ... Read More
We choose SilverSea to experience a luxury expedition. The staff and the Arctic lived up to reputation but the ship was a huge disappointment. See our review of the cabin. The quality of food was excellent however to have hot dishes served luke warm from the buffet at breakfast and lunch was a complete turn off. By the end of the week I was reduced to eating from the pasta station as this was the only food hot. Dinner service was dependent on the side of the restaurant you were seated. Waiting over 30 minutes from the end of main course until dessert arrived is not acceptable. The next night the meal service took over 3 hours to be completed. The public rooms are tired with the door to the observation lounge half falling off and cracking window ledges in the theater. The smoking policy makes no sense. With the smoking room attached to the panorama lounge every time the door is opened the room fills with the smell of cigarettes. The staff serve the smokers and their uniforms absorb the smoke. That made afternoon tea and bar service totally out of bounds. Read Less

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