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6 Regent Seven Seas World Cruise Reviews

We just returned from our inaugural, “all inclusive,”11-night cruise with Regent Seven Seas. There were six travelers in our party. Our journey was to the British Isles on the Navigator. The trip met but did not exceed our ... Read More
We just returned from our inaugural, “all inclusive,”11-night cruise with Regent Seven Seas. There were six travelers in our party. Our journey was to the British Isles on the Navigator. The trip met but did not exceed our expectations, with a few minor and two major disappointments. Despite the few problems, we found this cruise to be enjoyable and close to a luxury experience. This was our 13th cruise overall. Regent is known for including Business Class international air travel as a part of its packages. Their booking for us went well. The chosen air itinerary was efficient and our British Air flights were comfortable and well-serviced. The Pre-Cruise in London, purchased by two of us, was fair. We were housed in a very nice hotel with a good room, included and good breakfasts, and an incredible, central location (we could walk in 10 minutes to Buckingham Palace and to many of the major sites). The two tours we took were mixed. The London tour was fantastic while the second tour to the English countryside including Bath and the Cotswolds was disappointing and a waste of time (with way too much bus time). A second day in London seeing the sites we missed and perhaps visiting some museums would have been much more desirable. Our transfers to the hotel and to the ship on the third Pre-Cruise day went flawlessly. The Navigator is an old ship and it shows. But it is clean and extremely well-serviced. It met our expectations. The smaller ship, with under 500 passengers, was quiet and a nice change from the frenzy of larger ships. We never waited in line (even for the buffet; by the way, the buffet was the best ever in our travels). At the pool, the well-appointed chairs and lounges always had availability. From our perspective, smaller is definitely better than larger, though you sacrifice a larger diversity of amenities and entertainment options, aspects we did not miss. Service largely met expectations and was excellent. We felt pampered! In our cabin, the only disappointment was consistently low water pressure. However, the service provided by our cabin attendant and her assistant was superb. The room had a walk-in closet, large bathroom with a small shower and conventional tub. There was a sleeping area and a “living” area with a new large TV. The food was very good—not excellent though. Service in the main dining room (Compass Rose) and the Buffet was great. The two specialty restaurants, though, were disappointing. The Italian restaurant (where the buffet is converted into an evening venue) had marginal food and poor service. Our waiter ignored us, did not respond to requests and had an “attitude,” the only truly bad service while on board. The Prime 7 restaurant had adequate service, but food taste and quality were not up to par. We’ve had better specialty restaurant experiences on “main stream” carriers like Holland America, Celebrity, and, even (at times) Royal Caribbean. The 12-person entertainment troupe and band were excellent—as good as or better than on much larger ships. Bar service was truly excellent, with great offerings, superb bar attendants and bar tenders. Other entertainment offerings were okay. We found all to our liking, but the music at the piano bar and elsewhere was “outdated,” with a lot from the 1950s to 1970s, perhaps in keeping with an older clientele (we are in our 60s and thought we were on the younger side!). Our two major disappointments involved disembarkation and the included excursions. Disembarkation was completely botched. Regent arranged a 4 am departure from the ship to enable us to make a 7 am Aer Lingus connecting flight from Dublin to London. This was unavoidable. However, the roughly 30 people leaving at that time were taken to a bus and our luggage was already in the dark cargo hold below the bus. We were asked to identify our bags to ensure they were on the bus. It was still nighttime. It was 4 am! There was no light other than from the bus. Bags sat randomly all across the hold (maybe 100 to 125 bags). It was impossible to see all the bags (many of us used our cell phone flashlights). You had to contort yourself to get even a fair view. A few of us had difficulty finding our bags and asked that some of the “first row” bags be removed. Grunting, the few personal resisted (there was one young woman from Regent without any authority or real understanding of what was happening, two ship's crew or port stevedores—and the bus driver). I could not locate one of our large bags. I was told staff would find it and send it on. I refused saying they should find it now. The staff insisted that I had overlooked the bag. I had not. They began unloading all of the loaded bags. Mine was not there. One crew member was dispatched to look for it and, lo and behold, he came back with it a few minutes later. At 4 am time was wasted (my apologies for holding up other passengers) and, more importantly, no thought was given to this process. A more traditional approach of identifying bags in a lit area and having cruise personal take them to the bus would have solved this problem. We guessed that Regent decided that its very hard working staff (I mean this sincerely) needed their sleep and that the few passengers leaving at 4 am (based on flights chosen BY Regent) could fetch for themselves, including looking in the dark for their bags under a bus in a parking lot without lights. If 4 am is a reasonable departure time, as selected by Regent (after all, they booked our flights), it should be a reasonable time to have the process fully staffed. Foolishness and enough to make us think twice about booking again with Regent...but the saga continues... We were driven to the Dublin Airport. We passed the terminals and were let off the bus in a dark parking lot exclusively reserved for tour buses, some distance away from the terminals. The young lady from Regent, instructed us to find our bags, which were taken off the bus by the driver working alone (with our assistance). We asked, “what now?” and were told we needed to walk to the terminal—no less than a 15-minute hike with each group of passengers having roughly four large bags. No one knew which terminal was “right” for them, there were no signs showing arrivals and departures (why have signs in a bus parking lot?), and we were set on our way. There were airport carts nearby and our group, feeling a bit like refugees, began a slow caravan to the terminals. We passed by Terminal One because it looked old and empty (later we learned that many of us could have completed our arrangements in Terminal One, but no one—especially Regent—informed us of this). We arrived at Terminal Two, seemingly the major Aer Lingus terminal. It looked like a New York Subway at 5 pm on a Friday afternoon—people everywhere with lines of hundreds of people. Even though there is no business class for Aer Lingus on our flight, we were fortunate enough to find their “club” line, which was fairly short, and we were able to check in and avoid the very long lines (we were elated but a bit guilty-feeling after we passed large families who had to endure the long lines). Regent failed us. They could have made arrangements to get us to the correct terminals with our baggage. Instead, it was like being released from prison, “take this bus and your belongings to the city and we hope someone will be there to pick you up” (and this is a purported luxury carrier?). Much of the good from our vacation was undone by this poorly planned disembarkation. We were already tired waking up after a few hours sleep and our moods and physical selves were depleted by Regent’s extremely poor handling of this situation. This most definitely was NOT a luxury experience. The second negative involved many of our included, self-picked excursions. Way too much time was spent on buses and not enough time in towns seeing the sites. A good example: In Holyhead, Wales we elected to take a tour to one of England’s premier national parks—Snowdonia. The weather was poor, but so be it. Our first stop was a restroom break in a nice town, Caernarfon. There was a fabled castle (which we'd have liked to tour) and nice shops in the town. We were there for 20 minutes to urinate! We then drove through Snowdonia—beautiful. We finally went to another town, bordering Snowdonia, and spent more than an hour looking at stores and bathrooms. The second town was not nearly as intriguing or as nice as the first. This was a recurring theme of our trip. We began calling it “the teasing.” We’d stop for a restroom break in a seemingly great venue, only to drive much farther to find a not as interesting venue. Why? Guides were not to blame—most were wonderful. Much more thought should be given by Regent to excursion venues and routes (and by us, acknowledging that we chose our own excursions from among the “included” list). A guiding precept should be to minimize bus time. If there is a great venue enroute, don’t just stop for the bathroom; allow some time there, perhaps eliminating the second town from the tour. This recurrent theme also affected the pre-cruise and it is, in our view, a significant problem. Regent staff should go on all considered excursions before they are chosen by the line. Tweaking should occur so that the trips are improved. The bottom line, from this long-winded review, is that Regent generally has great service and staff, nice ships, but has wrinkles that need to be addressed. We had high expectations based on Regent’s claim to be “luxury.” We were committed to trying an all-inclusive cruise and Regent could have had us as a future customer without much more effort had they not botched the disembarkation and had given more thought to excursions. Now, we will continue to search for the “best” cruise line--the one we hope to use for the balance of our travels. They had us hooked, then lost us. Read Less
Sail Date June 2019
Very poor experience with company Customer service will never help you If they do it takes a month to get back to you Off ship tours not quality of what you pay for Poor service on airport pick up On board no one to help out ... Read More
Very poor experience with company Customer service will never help you If they do it takes a month to get back to you Off ship tours not quality of what you pay for Poor service on airport pick up On board no one to help out issues They just don’t care about there guests Most of the areas need to be redone Laundry machines broken Slot machines broken for the whole trip of 14 days There pre-cruise excursions were poor and very costly The Belmont train which was a special gift for our anniversary The food selection was Poor,with no choices of food selection Ireland was very hot this summer and there was no HVAC IN THE observation car nor dinning rooms The cabins were so small you could not get in the bathroom There was to be high tea every day but we never had it Rooms and train could have been cleaner Read Less
Sail Date June 2019
We selected this cruise initially because of the advertised stop at Papua New Guinea. Otherwise, we had previously visited almost all the other ports. The day before we boarded, we were advised by our travel agent that Regent had ... Read More
We selected this cruise initially because of the advertised stop at Papua New Guinea. Otherwise, we had previously visited almost all the other ports. The day before we boarded, we were advised by our travel agent that Regent had canceled the stop at Papua New Guinea. There were 3 or 4 different reasons going around among passengers as to why, although we never learned. The ship was very nice, the service generally excellent. The staterooms (they called them "suites") were a bit small when compared with other ships or cruise lines in this category. We were on for 36 days, and storage was a bit tight. There was no chair in the stateroom, but there was a somewhat uncomfortable two person couch, with a large high table in front. It just made things even tighter. The bed was moderately comfortable. We were offered a choice of either a firm mattress, which was like a board, or a too soft mattress with no edge support. If you sat at the edge of the bed while getting dressed or putting on shoes, you would slide right off. The cabin decor was pleasant, but neutral. The bathrooms were somewhat small, with a large walk-in shower with good water pressure, and a single sink, not a double as one might expect on a ship of this category. Re food, breakfast was most often on the Verandah deck with a large selection buffet and table service offering most anything you might want. The French restaurant had spotty food, excellent foie gras appetizer. Most of the dishes were French in name only. The service was excellent. Prime Seven was the steak restaurant, with lots of steak and non-steak choices. We thought it consistently had the best food on the ship. The main dining room, the Compass Rose had a relatively large rotating selection, changing every night, plus a large choice of "standards", always available. The service there was spotty, some waiters very attentive and quick, others not so. The food here was good to average. We felt the food of Oceania, owned by the same company, NCL, was quite a bit better. Overall, the food ranged from bland to the point of tasteless to very salty. I recall that the veal medallions were actually thick chunks of veal. The tours were average, no better than the standard tours offered by most other cruise lines. The few that were more interesting, were available at an extra charge. The entertainment was typical of mid-size ships. There was the standard group of shipboard singers and dancers, although there were more of them than on other ships. The "stars" which were brought on in various ports, performing twice in their visit, were not any better than other lesser-rated cruise lines. The cruise director was very good and an excellent entertainer in his own right. The enrichment lectures were topical and generally very good. One lecturer, who was only on the ship for the earlier segment, was the best I have ever heard, and could even make a laundry-list sound exciting. The ship's common areas where typical of ships in this category, with the usual number of cocktail lounges, a coffee-shop, and a nice theater was evening shows. Overall, it was nice, but not exceptional. Other than the few extra cost port excursions, and better grade wines, everything is included. It is very nice not to be nickel-dimed as on many other lines. Our big complaint was the price. It was considerably more than other cruises lines, but the product which was delivered was no better than many other less expensive lines, even if you include the cost of alcohol and tours. Read Less
Sail Date January 2019
This was a cruise in celebration of forthcoming Golden Wedding and a birthday on board. We had selected this cruise because of recommendations from our friends how helpful they had found the crew with respect to special meals. We had ... Read More
This was a cruise in celebration of forthcoming Golden Wedding and a birthday on board. We had selected this cruise because of recommendations from our friends how helpful they had found the crew with respect to special meals. We had sailed on one of the early voyages of the RSS Explorer in 2016 and found the service and cabin exceptional, catering for every need without any problems. On this cruise we experienced exactly the opposite. The special meals coordinator was not dedicated and had other duties that prevented him devoting detailed attention to our requirements compared to the one on the Explorer. The chef was laid back and whilst promised to make special exceptional dishes in addition to the prepacked meals to meet our dietary requirements did not check the food preparation and presentation so it lacked the finesse one would expect. It appeared it had been left to an apprentice chef to deal with our requirements. On several occasions we ate with friends we had made on the voyage, they being aware of our special Kosher diet. We always gave the special diets coordinate more than 24 hours notice of our requirements and where we would be taking our meals. Even so, when we "strayed" from the main dinning room we experienced major problems. Our table had been preordered and whilst the other guests made their selection of the dishes, ours had already been registered. Imagine having to sit at a table where the other guests had been served with their food and after a half hour our food had still not appeared. One of the other guests dinning with us summoned the head waiter and asked why our meal had not been served at the same time as theirs. There were apologies all round by the crew but the truth of the matter was as we were the only ones on the ship having Kosher food the buck was passed between the restaurant staff, the kitchen and the executive chef - the later could not even be bothered to express personal apologies nor did the Restaurant Manager. As to the prepacked Sterling Kosher meals they left a lot to be desired and were certainly not of gourmet standard one would expect, but more like economy airline meals. We had selected a dessert on several occasions and when it was presented in its prepacked package found that the packaging had changed, even though we had been assured that we would be served all of our pre cruise food selection - it was as if, as one of the waiters put it, the kitchen staff had found the same item that had come from previous voyages. When we requested to speak to the Provisions Manager to query this, the Executive Chef advised that they all work for him and it was his responsibility but he could not give us an assurance regarding this issue and did not consider it of any importance that old stock was being used. Of course the individual packages did not have the date they were prepared or a use by date and the Executive Chef claimed the date was on the outer packaging of the box. When we had booked the cruise in October, it was on the proviso that we could disembark in Singapore the day before the general disembarkation at that port. From the date of the booking till the night before our disembarkation nobody advised us that when early disembarkation takes place one is expected to take ones luggage off the ship and proceed to the port immigration. On the night before our disembarkation we received a letter in our state room advising that there would be nobody from Regent Seven Seas who would help us to disembark with our luggage. We immediately emailed the CEO of Regent pointing out this was not an acceptable way to handle disembarking passengers from a six star cruise but we received no reply. The distance from the ship on the elevated bridge to the immigration was 330 meters. We requested assistance from the front desk of the ship who refused as did all members of the crew who were going ashore. As such, since there were no trolleys available because the Port Authorities do not provide them for passenger use until after immigration, we were left to take 5 suitcases, including 2 carry-ons, with 4 hands, to the Customs & Immigration area. We had a schedule to meet after our disembarkation and we could not wait around even though we had advised the Front Desk 2 days earlier that we would be disembarking at a certain time.to meet our onward schedule. What a wonderful way to end an expensive superior luxury cruise. Certainly we would not recommend Regent after this experience. . . Read Less
Sail Date January 2019
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of ... Read More
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of semi-acceptable quality wifi/nternet acces. Slow, unreliable, unpredictable, unworkable and as frustrating as pushing a mule up a steep hill. And I don't think that those passengers who sprang for the exorbitantly priced "premium" packages had it any better. At least not the ones to whom I spoke. That really is a shame, because this cruise, otherwise, was thoroughly enjoyable, comfortable and just plain good as our last on the Mariner, several years ago. Good itinerary, good crew,, for the most part excellent food and good quality wines.. Accommodations perhaps beginning to show a bit of wear, but nowhere as bad as other reviews might lead one to believe. Our stateroom and public rooms all spotlessly clean and kept so throughout the cruise. Interesting excursions, especially the ones you paid extra for, such as the Isla Corazon out of Manta, all with uniformly informed, helpful and friendly local guides. (The kinds you are happy to tip well at the end of a tour.) Except for the frankly abysmal internet service, this would have been a five star cruise for us. All the more a shame because providing good internet access in this day and age - or not doing so - is a reflection of bad, penny-wise, pound-foolish decision in the executive suite at Regent. I would like to take another Regent cruise. But I've decided I will not do so until they bring their internet up to an acceptable standard. Read Less
Sail Date January 2018
I've just read a number of the reviews for this ship and can't quite believe that I was on the same ship as the other reviewers. We found the cruise, all 40 nights of it to be generally and overwhelmingly wonderful. The ... Read More
I've just read a number of the reviews for this ship and can't quite believe that I was on the same ship as the other reviewers. We found the cruise, all 40 nights of it to be generally and overwhelmingly wonderful. The itinerary was brilliant. We travelled from Abu Dhabi to Miami, on the final two legs of the 2017 world cruise. There were some outstanding ports of call and barely any that I wouldn't happily go back to. Only two of the tours that we did weren't up to scratch - but that's the local tour guide more than anything. As most of the passengers had been on from the start, we certainly noticed that they were starting to get tired and generally didn't mix as well as other cruises we've been on. But that wasn't a problem, we are happy with our own company and there is always someone to talk to when you want. The cabin was very comfortable: spacious, clean, bright and exactly as you'd want. There is a full size bath and a good shower; a walk-in wardrobe with plenty of space; an exceptionally comfortable king size bed and all the amenities you'd want. The cabin stewards were lovely people. The food was exceptional, though I don't quite go for all the palaver about caviar on Sundays - such a push to get it too! We mostly ate in Compass Rose and really enjoyed it. As vegetarians, the offerings in the specialty Prime 7 weren't suited for us and after trying it, we cancelled future reservations. The desserts there though were amazing and, delightfully, you could pre-order them to be delivered to Compass Rose anyway. Afternoon teas were stunning and I could not fault the offerings in the bar. The entertainment was patchy. Some of the lecturers were excellent (Terry, yay) others were ok and a couple were meh. Likewise the entertainment, though most was excellent but the comedians, very ordinary. Maybe it's that they were playing to an older, richer American audience but I didn't find the political and the dated jokes all that funny. No, we are not all Trump supporters on this ship! And the destinations were all that you could ask for and more. We want to return to a number of them. If I had any complaint at all, it would be that some of the other passengers were pushy - some seriously hated to be in any but the front seats of the bus on excursions and some overrated what they could realistically do on an excursion - Regent clearly identify activity level but a couple of pax were determined to slowly trudge, grumbling all the while, behind the group on a 'strenuous' tour. That said, we recommend it and will happily return. Read Less
Sail Date April 2017
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