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75 Regent Seven Seas Western Caribbean Cruise Reviews

BACKGROUND INFO: We have done many cruises on many different lines, Silversea, Seabourn, Azamara, Celebrity, RCCL, Holland America, Paul Gauguin. We have done majority of our cruises on Silversea and wanted to see what Regent was all ... Read More
BACKGROUND INFO: We have done many cruises on many different lines, Silversea, Seabourn, Azamara, Celebrity, RCCL, Holland America, Paul Gauguin. We have done majority of our cruises on Silversea and wanted to see what Regent was all about since fellow Silversea cruisers spoke highly of Regent. You never know if a cruise line is for you unless you try it for yourself. We live in Florida so we didnt need a hotel or airfare for this cruise, we just drove to the port of Miami and parked across the street from the ship which was very convenient. EMBARKATION: It was a bit slower than usual for a smaller ship but I think that was because we arrived right when 2 buses pulled up filled with passengers from the local hotel. But considering the number of people arriving at the same time, we were process fairly quickly and easily. We stepped on the ship and were immediately greeted with a glass of champagne and were informed that our suites were already available so we made our way to our suite to drop off our hand luggage. CABIN: We had a deluxe veranda, suite 816, slightly forward of mid ship. Room is good size..comparable to the type of room we get on Silversea and Seabourn. This ship was refurbished a couple years ago we were told but there were elements in the room that didnt seem to have been changed. The cabinetry in the bathroom looked kinda old. The room was decorated nicely, but didn’t have a luxurious wow factor. Just nice. The room did lack in storage. There is a nice walk in closet typical of most luxury ships but it lacked storage in the room. Normally in the living area, there are drawers or some type of wall storage , but there was none. No shelving on either side of tv. And below tv, was just a desk, with a fridge on one side and a big cabinet full of glasses which is wasted space. Only 2 tiny drawers in bedside tables. We did like the high and large coffee table in front of sofa as it was perfect both in size and height for room service. Bed was very comfortable, one of the most comfortable on a luxury ship. Water pressure was great and we had fantastic suite attendants who maintained the room. Everything was always perfect. We could hear our neighbors a bit through the walls, which was a first for us. Usually we hear nothing. SHIP: . After unpacking we explored the ship. Its a nice ship and we could notice many of the public areas that had received refurbishment. But there seemed to be a disconnect in terms of style. In some places, it seemed kinda modern luxury, other places sort of French in style...didnt seem to flow well, but was still pretty and ship appeared to be in good condition. We loved the huge pool deck area with lots of chairs. Larger than what we expected but during the cruise we did find it difficult to find a couple chairs together. Pool was always packed and forget about trying to get a lounger in the shade along the sides....folks must get out there early to lay their claim. We also enjoyed that large walking track above the pool and the putting green, shuffleboard , croquet at front of ship. DINING: Food is very subjective but we found the buffets at breakfast and lunch to be lacking in variety compared to Silversea and Seabourn’s buffets. After a couple days we avoided the buffet. Normally for breakfast we ate at Compass Rose which is the main dining room and for lunch we always ate at the pool grill, both were pretty good. Nothing to write home about, but good. They seemed to shine when it came to dinner. Everything we had was very good. I thought the variety on the main dining room menu was better than Silversea and SEabourn. They have one side of the menu of items always available (same every night) and the other side is chefs specials. Food was excellent. It did seem that perhaps they are short handed in the dining room. Service was good, but waiters always seemed worn out and rushed due to the number of tables they were responsible for. The specialty restaurants were Sette Mari, (Italian), Chartreuse ( French)and Prime 7 (steakhouse). We ate all of them and found them all to be excellent! Service was probably the best at Sette Mari. My only complaint is their reservation system for reserving specialty restaurants. You have 2 mos before cruise to reserve a table at Prime 7 and Chartreuse. Once on board the first day, I tried to get a 2nd res at Prime 7 but was told no , that I had to wait until day 3 to ask for a second one. They want to give everyone a chance to eat there at least once. But in my opinion,everyone has had 2 mos to reserve a table, if you fail to plan your cruise, res should open to anyone first come first served once on board. They also are lacking table for 2... mostly big tables and we dont like to share tables. I dont want to meet strangers at dinner. So this was a big negative for us. ENTERTAINMENT AND ACTIVIITIES: Typical of most luxury cruises, its a mix of the ship’s singer/dancers/performers and then random one man shows. We did all the ship’s performers nights but skipped all the other evenings. Their performers are good, but the productions are obviously not of the quality and wow factor of a bigger ship...so it was par for the course for a luxury cruise...entertaining but again nothing to write home about. The only show we skipped was one that was music from before our time. Same with the one man shows ...the content didnt sound interesting to us (46 and 51). The shows appeal to an older crowd, which is the majority of their clientele ...at least on our cruise, the average age was much older. We were definitely one of the youngest on board. We didnt participate in other activities such as trivia, bridge etc...all the usual ones... SERVICE: Regent truly excels here. Service was excellent across the board. We met a lot of wonderful crew members who treated us like gold....felt like we were good friends right from the beginning ! We had dinner one night with one of the ship’s officers and he couldn’t have been nicer. Sometimes, those dinners can be awkward and tedious trying to find common ground to discuss, but it was super easy and fun with him. EXCURSIONS: Excursions are included in price of cruise. We did excursions at every stop except for Grand Cayman and Key West. Excursions were fine, some better than others. OUr favorite was ATVs in both Cozumel and Costa Maya. Our least favorite was Mayan ruins in Belize...that was mainly because of the terrible old school buses they use ...extremely bumpy ride and it was a lot of driving. Couldn’t wait to be done with it. Harvest Caye Belize’s is a private island owned by Norwegian and its fantastic!!! we would love to go back. This place is beautiful with lots to do fo everyone . There’s a huge beach with hundreds of chairs, restaurants, bars, shopping, zip line, water sports....aviary...its awesome!!!! A must do!!!!! Wish we had skipped our excursion here and spent more time on the private island. Read Less
Sail Date January 2019
We chose this cruise to give Regent a try. We do about 4-6 cruises a year on premium and luxury lines (Seabourn, SilverSea, Celebrity, Azamara, Paul Gauguin, etc.). We have been watching for a Regent cruise to depart from our local ports ... Read More
We chose this cruise to give Regent a try. We do about 4-6 cruises a year on premium and luxury lines (Seabourn, SilverSea, Celebrity, Azamara, Paul Gauguin, etc.). We have been watching for a Regent cruise to depart from our local ports in FL and this one popped in and worked with our schedule. Boarding the ship at Terminal J in Miami was easy as usual. Boarding the ship was like the rest, champagne and a warm welcome. Suites were ready right away. The public areas on the ship are nicely appointed with a modern update on the aging ship (completed 2003). You can clearly see where the original features exist and where it has been updated in 2016 in its last refurbishment. For example, old marble, brass railings, heavy hard to open sliding veranda doors, plywood painted cabinets in the bathrooms compared to the modern furniture, carpets, linens and serving items. Soft renovation versus a hard one. Walking through the main areas upon entering the ship gave me hope that the ship had a nice modern style throughout, but entering the corridors and staterooms quickly changed that vision. The staterooms felt like stepping back in time to an old French hotel. The carpet we peeling away from the walls, separating at seams and sofa had stains. The bathroom had the original fixtures which were clean, but the cabinets were simply painted plywood, would close and looked very cheap. The wood in the stateroom was high gloss look and has permanent fingerprints all over. I tried to wipe them off. The size and layout is common and decent for a long cruise. The only frustration with layout was the lack of storage in the room. Aside from the walk-in closet with about 6 drawers there is no other usable storage in the stateroom. Under the sink was filled with extra supplies. The desk area is a fridge on one side and glasses and various other items on the other. You have two small tables on either bedside, but the drawers are too small to be practically used. Restaurants were all decent food wise, but not as good as SilverSea or Seabourn. Steaks are all pre-cooked and just re-fired for warmth and sometimes barely warm. Sides and desserts were better than the main courses I tried. Wine and other beverage selections were quite good. The buffet areas at La Veranda and the Pool Grill are very narrow and get quite crowded. The salad area and cold fixings area food were warm, never kept cold and crisp. Other food in both areas were great. Bars were a lot of fun and most times get good crowds for socializing. Music options are all venues were quite good. Entertainment casts were good, but not like you'd find on a big ship. To me that isn't a bad thing per se. Large ships have bigger budgets and venues were smaller ships often have good talent who work within the smaller venues and theaters. No complaints on entertainment, just observational comparison. At the end of the day it was the amazing crew and passengers that made the cruise for us. Crew was very friendly, service attentive and professional. Passengers were a good mix of ages from 40's on up to still living and most were quite social. Ports of call and excursions were good for the places we visited and no complaints there. I would do Regent again, but I would prefer not to go back to Voyager unless the itinerary is unique and bucket list worthy. We did hear multiple staff say that since NCL bought Regent the focus has been primarily on money and not passenger experience. Miami based cruises get a lot of corporate guests from NCL and crew feel the pressure. Some worry that the few years under NCL has made a dent in Regent's luxury offerings and worry it won't make them better in the long run. Read Less
Sail Date January 2019
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a ... Read More
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a balanced comparison. First off the ship was new, clean and well maintained. As a piece of equipment it couldnt be faulted. So the ship is nice. But it wasn't all good. The mainly Filipino crew were very pleasant and polite. But often things didnt go right--delays and confusion with orders. We think this might be because there might be a shortage of crew for the tasks allocated. It's probably a middle management issue. The food was OK but not superlative but really, it would be hard to have a valid complaint about the food. The entertainment was amateurish and a bit embarrassing at times. The crew tried hard but we were expecting something better. Also there were little bits and pieces found on Seabourn that Regent Seven Seas didnt do. Seabourn usually has live music and a bit of a party as a ship leaves port but on this cruise you could have been on a cargo ship. But the real issue is the itinerary. This is not Regent's fault: we made the decision ourselves although they might have oversold the delights of the ports. You can hardly expect them to point out the flaws--no one would book. But the ports were dismal. Some seemed to be concrete arms around which tacky tourist shops selling the most appalling junk were congregated. The Mayan ruins were not well explained although in our case we used the services of our archeologist daughter who was with us to fill in the many gaps. So the destinations were totally forgetable and I certainly wouldnt bother revisiting any of them. But as I said, that was our choice and Regent can't be expected to turn the ports into something they are not. But be warned. On some cruises we felt we were on a floating mauseleum such was the age of the other guests. But pleasingly here there were a scattering of families with children and people still professionally engaged rather than in their 80s and 90s. So I think there is a need to pick which cruise might attract younger types, assuming that is what you prefer. So in summary, the ship was nice and the food OK. But the little touches that make a cruise were missing and at these prices you'd expect them to go that extra mile. But they didnt. Read Less
Sail Date December 2018
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line ... Read More
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line just is not worth what you pay unless you uses everything that is included in the price . There sales pitch is that if you add up all your expenses on a typical cruise that you get a better value . In this case that did not happen . The ship is very nice an very clean . If you are a big drinker of hard drinks and go on a lot of excursions then this cruise line would be better for the cost . The food was always top notch and for dinner there where a great many options that you could have every night . The service is amazing with everyone being very nice at all times . I do love the fact that you can get simple drinks at the pool with out having to use your card all the time . I also find its really had to decide if the small ships with limited people ( nice around the pool ) or large ships with bigger suites for the cost and more entertainment is the way to go . So I guess we will just have to keep trying .... Read Less
Sail Date December 2018
Hi everyone: I have previously submitted reviews of our experiences on Crystal, Oceania, Seabourn, and Silverseas. This time we decided to try Regent Seven Seas. We had heard they are the best in terms of overall luxury. At the ... Read More
Hi everyone: I have previously submitted reviews of our experiences on Crystal, Oceania, Seabourn, and Silverseas. This time we decided to try Regent Seven Seas. We had heard they are the best in terms of overall luxury. At the outset let me say two things: 1. We had a great time on each of these cruise lines. We were fortunate not to have experienced any disasters like lost luggage, getting sick, horrible service, horrible rooms, cancelled cruises, etc. Furthermore, the staff on each of these cruise lines was fantastic. 2. As I'll shortly discuss, my new favorite is Regent. (It used to be Oceania.) But this is subjective. I have spoken to others aboard this same Regent cruise that I am on, and a few prefer Oceania; a few prefer Silverseas, and a few preferred Crystal. Sorry! I know that doesn't help But as a chef on this cruise said: at this point, the differences are small. As he said, on Seabourn there is more free caviar, but on Regent, there is more free lobster tail. You get the picture, I hope. Now, on to the review: I have always stressed the food as the main topic I discuss, and the criterion I use to judge among all these top cruise lines. Your priorities may be different. While Silverseas did offer a choice of pillows that Regent did not, the food on Silverseas was my least favorite among these cruise lines. I had felt that the "expensive stuff"--like lobster, tuna, steaks, etc., was missing on Silverseas. For the amount we paid for the cruise, this was inexcusable. While the food on Crystal and Seabourn was better than on Silverseas, I had liked the food on Oceania the best. I think that I will now have to go with Regent as being best in the food department, but it really is too close to call. It may just be that I enjoyed the choices (menu items) on the 10 day Regent cruise more than those on the Oceania 10 day cruise. Regent recently added lobster tail as a daily choice on their dinner menu. Oceania also offers this. While Oceania also offers sushi and sashimi nightly, I felt it was always "sitting" in it's water as it defrosted, and was not that enticing. The sushi and sashimi on Regent is not served every night, but when it is, it is of a higher caliber. Regent also serves seared tuna pieces quite often, and they are definitely "sushi" caliber. Somehow I enjoyed dinners more on Regent than Oceania despite the fact that Regent does not offer lamb, aged steaks, pork steaks and tuna steaks every night as does Oceania. I felt the nightly menus on Regent were better. They offer more choices and more side dishes. The steakhouse, "7", on board the Regent Voyager is excellent as are the specialty restaurants on the other cruise lines as well. The steaks are aged and appear to be cooked in the same super hot oven that real steakhouses use to get that "crust." However, many guests were not thrilled with the other specialty restaurant on the Voyager, Charteuse. Tea time, however, definitely goes to Oceania. The pastries at Tea time on Regent are simply not as good as those on Oceania. However, Regent has a better selection of cookies than does Oceania. Most days for lunch, the grill is open on Regent, and you can choose from swordfish steaks, tuna steaks, salmon and tuna burgers, pork chops, lamb chops and steaks. This does come close to making up for the fact that these items are not served nightly on Regent as they are on Oceania. Aside from the grill, I think Regent had more lunch choices than did Oceania, but as I said: it's almost a toss up. Breakfasts are all similar: plentiful with the same options. I didn't find much difference. The ships' layouts are quite similar between this Regent and the Oceania ships we have been on. (Sorry, I forget their names, but they should be in my previous reviews.) The room on Regent is larger than on Oceania. And I think I am comparing like cabins. Regent has a separate sitting room with a couch, separated by a curtain, as did Seabourn. The Oceania cabin did not have this. Also, the shower on Oceania is comically small. On Regent, it is bigger and you get a full size bath tub as well. There is much more closet and shelf space on our Regent room than there was in our Oceania room. Service on all these high end cruise lines is the same as far as I can tell. The gyms were also similar. Same for pool and hot tubs, sauna and steam room. Internet is a disappointment on Regent as it was on all the other cruise lines. But, it seemed to at least work in terms of being able to check emails, etc. I seem to remember Silverseas internet being very bad, and Oceania's not much better. Excursions and alcohol, and everything is included in Regent. On Oceania, you have to purchase a beverage package and excursions are not included. My wife found the wine "pours" much more generous on Regent. and, since she bought the wine package on Oceania, this surprised us, since in essence each pour is free--so why wouldn't they pour a more generous amount? Entertainment is similar among the cruise lines whose names I have mentioned. To sum things up: many guests let the destinations dictate which cruise line they took, since they are all so similar, and each shines in a different way. My favorites are Oceania and Regent; my wife loves Seabourn. We were both disappointed in Silverseas. We felt Crystal has declined in recent years. I believe they were sold and this may be why, but they are still a top choice among many other passengers we spoke to. (And, in all fairness, many also like Silverseas.) Thanks for reading, Mike January 2019 Read Less
Sail Date December 2018
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager ... Read More
Just returned from the best Holiday Celebration my wife and I have ever had and it probably was the best Birthday Party I've had since I was a kid. A heartfelt thank you goes out to the officers and crew of the Seven Seas Voyager for 10 wonderful days with perfect weather, outstanding dining and a warm and accommodating setting throughout. The Voyager was everything we were expecting from Regent Seven Seas - having in the past cruised aboard Seven Seas Mariner and Explorer. It was very much appreciated that the Christmas decorations that decorated the common areas of the ship remained up and illuminated throughout the end of this New Years cruise. It extended the feeling of the cruise to encompass the feeling of both Christmas and New Years. Being a 'Holiday Cruise' and a relatively short duration one at that, there were more than a few families cruising with children; from as young as 2-3 years to adolescence. I can't criticize Regent for selling the cabins to those families but I will scold a few of the 'Parents' for not living up to that Title. There were, too often, kids running around Compass Rose, Constellation Theater and even Prime7 and Chartreuse. Similar conduct at the Pool [Grill] or La Veranda was excusable - since that is where children are most appropriate. I'm pleased to say that some parents appeared to control their offspring and I don't recall ever seeing any kids in the Casino or Lounges. The 'Stars' of the Cruise, as you would expect, were the Cruise Director / Social Hostess team of Andy and Tammy who seemed ever present at any and all events aboard, genuinely warm and receptive and made the voyage a dream come true. The Assistant Cruise Director Luci, the Gen Manager Devor and all the other Department Heads kept the ship and the ship's services operating flawlessly. One single concern / suggestion that was raised regarding a specific server in Compass Rose was resolved / implemented discretely by Restaurant Manager Catalin and remained flawless throughout the remainder of the cruise. The nightly entertainment / production show cast was wonderful to experience and additionally a pleasure to socialize with. They are 12 individuals that work hard to appear to be a full Broadway Show Cast. Not to mention their being Beautiful both in appearance as well as personality. The Guest Comedian Bruce Smirnoff's humor was appropriate for the Baby-Boomer audience, maybe not so much for the children aboard - but they shouldn't have been in the theater anyway, but rather in bed. Another excellent Regent cruise. Looking forward to the next one - not soon enough. Read Less
Sail Date December 2018
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ... Read More
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ship. BUT, I was carrying three heavy bags and no one came to help. I had to drag the bags down to the lower level floor for safe keeping, When the room was ready, I had to demand help with those three bags., Bad start. ChampaGNE bottle was in a bucket in the room. but disappeared later on. Crew was generally pleasant, but appeared inexperienced. We enjoy a little caviar before dinner, or at the pool deck, but were advised that it was not available. Specialty restaurants are available one time, unless you have a pentouse room, etc. Towards the end of the cruise, when everyone had been to the special restaurants, we inquired about availability for two. The desk clerk first asked us for our room number, and then advised us there were no available tables...Felt like a peasant at a daily room rate well in excess of $1,000!!! Beautiful ship, but not worth the price, unless you can go for the penthouse level rooms. Did not compare to the better exoerience we had recently on a Seabourn ship at a much lesser daily rate. We were not alone in our evaluation of the value of the cruise. Perhaps things will improve, but we do not intend to return to Regent. Read Less
Sail Date February 2018
I researched the small luxury cruise market for a year. All of them. On advice from an advisor, I took a deep dive in Regent and with excursions included we concluded this was the best value proposition. Having been with Silver Sea ... Read More
I researched the small luxury cruise market for a year. All of them. On advice from an advisor, I took a deep dive in Regent and with excursions included we concluded this was the best value proposition. Having been with Silver Sea (and loving it), the a' la carte excursions were a budget ding we didn't appreciate since they were totally uncoordinated with the boat. Explorer out of Miami for a western Caribbean 10-day ride was superb from start to finish. Could I complain about loss of the launderette for 3 days before disembarkation...sure. Could I complain about the loss of hot water on the day we returned to port...sure. Could I complain about the really lousy Wi-Fi after they touted such great reach...sure. But at $1,300/day on a beautiful boat, excellent dining at all levels, superb service, fine finishes and furniture, very good entertainment, suite attendants that fell over themselves to please and several excursions that were excellent...could I complain? Absolutely not. Several reviewers obviously have had difficult lives given the petty issues they raised. Give me a break. If that is all you have to say about a once-in-a-lifetime experience, sit in your cabin and sulk. The signature restaurants were fine but we found the Compass Rose, in many ways, better. Spacious, vast and open. If you lay out all the menus side by side, there are many resemblances...there have to be. The signature restaurants finish your orders as much is prepared in the Compass Rose. We took the kitchen tour and learned this. There were two ports where we were tendered. Takes time, rides can be rough. We chose mid-ships, deck 6, cabin 612, port side. Great choice. No to minimum engine noise, easy and fast access to disembarkation by stairs. Being up high is hype and a cost for those that don't care. Be close to the theatre, the main restaurant, the lobby and deck 4. Trust me, it is worth it. La Veranda/Sette Mari is fun particularly when you take the stern deck area for breakfast or dinner. Room service on two days was precise and as ordered. This is a great time saver on early excursion days. The pool deck is what you find on the $200/day boats. Crowded with lounges occupied all day. Eh! The excursions to the ruins were terrific even if tiring due to long bus rides but we knew this. The other typical tourist trips were disappointing but we just made the wrong choices. Regent gives you plenty options. If in doubt, ask. Joanne's on-board lectures were fine but you should never just read your slides to adults who might just be able to read as well. Enrich!!! Would we book another...absolutely but it will be a year or so. Cruising for us is special, not routine. Enjoy. Read Less
Sail Date February 2018
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). ... Read More
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). First thing we noticed was the elderly (75+) demographic and lack of diversity among passengers. We are 60, fun loving, laid back and friendly. Didn't get to connect with others of our outlook and interests (did meet pretentious braggarts though). To be fair that could be due to the fact that the boat was crowded or we maybe just weren't lucky. This is a long review but hopefully will be helpful to some: First let's start with the good. Our cabin was large, nicely decorated and well laid out with plenty of drawer and closet space, a large double shower with grab bars and comfy king bed. PH was not much more than a verandah suite (price gap much bigger on Seabourn) and well worth it. However, as PH dwellers we did NOT have priority over others for excursions or specialty restaurants (as other reviewers have mistakenly posted). No, Regent is democratic that way, we were closed out of many things and treated just as badly as everyone else! A couple of evening shows were good (more on that later). Dinner at Setti Mari and Compass Rose excellent with many choices and good service. And oh that undulating blue chandelier in CRose, exquisite. Well padded comfy loungers around the pool, that is if you could find one that wasn't being saved by an inconsiderate person gone for hours. Elevators were quick and mostly not crowded. Common areas were beautifully decorated and spotless. Now for the bad: Breakfast and lunch buffets at La Verandah were crowded and disorganized. Food was not replenished quickly by staff who seemed overwhelmed by the fully booked cruise. Some staff members were friendly and tried their best to keep up with demanding clients, but many were sullen and inept. Specialty restaurants were fully booked early in the cruise so we had to share a table to try them, which could have been fun if our table mates had been pleasant (they were not!). Regent claims that most shore excursions are free, but many were fully booked early in the cruise so we couldn't join them. Destination Services staff ranged from clueless (didn't know the first thing about Regent excursions) to downright rude. Excursions are not "free" if they're unavailable right? We were hoping for enrichment lectures by an expert in Caribbean culture/history as we had on other cruises, instead got a retired guy talking about how to use a camera and relating boring personal anecdotes. Live music and entertainment was geared toward elderly country club crowd, even had a Peggy Lee tribute one night. A couple of evening shows were excellent (notably the one about the 60s), mostly corny. No reggae or decent rock music in lounges. Spa grossly overpriced even for a cruise, would not have gone there but had to use up shipboard credit or lose it. Think $195 for a hair conditioning treatment alone. Despite these issues, we do like Regent's all-inclusive concept and plan to try them again on another itinerary and hope things go better. I'll let you know how that goes. Until then, happy travels y'all. Read Less
Sail Date January 2018
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst ... Read More
Much against our judgement we were swayed to try a competitor to Regent Seven Sea Cruises. For us sadly it wasn’t the best decision. What has become apparent is that most cruise lines do the least that they can get away with. Whilst Regent do the most that they possibly can do for their clients. As soon as you book with Regent, they take total charge of your booking. Regent, take all the pain out of booking and travelling. Not only that but their guests receive a lovely leather iPad holder containing all the travelling documents and leather baggage tags as well as being fully briefed on the itinerary, excursions, dining arrangements, Culinary Arts Kitchen Classes, Distinctive Gourmet Tours – you name it. Checking - in is a joy. No lengthy queues! You are streamlined and before you know it you are on board being greeted with a glass of champagne with a superb lunch either at The Pool Grill or the excellent La Veranda. Probably in our opinion the best and consistent Buffet on the open seas. This is a Restaurant not a Café! The suites on board are carefully thought out and the attention to detail is amazing. Sheer luxurious quality and service. Dinning on Regent is an absolute pleasure. The choice is phenomenal with consistent value with its multitude of dining delights. Easy to book through the Concierge Desk with none of this supplement charging or wait listing attitude. Or if you are not in the mood, order Room Service. You can have a gourmet dinner served course-by-course, delivered to the suite to whatever you fancy. And be lazy and watch one of 200+ movies. A factor very much appreciated on Regent is the quality of the Food and Beverage. Excellent wines and spirits served throughout the ship. If it is not there the staff will get it for you. And of course to accompany the selection and type of cuisine. The entertainment and events on board are outstanding. Be it in the theatre, lounge bar or the Casino, guests are never disappointed. The standard of excursions presented by Regent is the highest we have experienced. Well put together and knowledgably presented tours and with none of this pack the buses approach. Always plenty of space on every excursion. On board activity is plentiful with an incomparable Spa and Fitness centre. There is always something going on that guests want to participate in. What really makes Regent head and shoulders above other Cruise Lines is their tremendous staff. From a cleaner to the Captain everyone has a marvellous attitude which inspire the guests on board. There is a spring in their step of sheer enthusiasm, charm and politeness. Secondly, their professionalism and service is second to none. Every staff enjoys their job and it is infectious. That is why we have booked three further cruises with Regent in the next fifteen months. Read Less
Sail Date January 2018
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, ... Read More
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, Too old to go snorkling and do water sports. Weather was terrible except for 2 days. So unusual. Have been traveling in the Caribbean for many years and never encounter this bad weather. Ship's food is outstanding!!!! I liked Chartreuse the best but Compass Rose is not to be sneezed out . They could compete with the best restaurants any place in the world. The service in all the restaurants is without fault. Entertainment for a small ship with a small cast was equally exceptional. Crew members were the friendliest. Working for your pleasure and not for tips. They went out of their way to accommodate any wishes you may have had. Read Less
Sail Date January 2018
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with ... Read More
Of the 22 cruises we have experienced, this was the Best! The entire crew was absolutely first class. Their command of the English language was very impressive. When you are able to communicate as well as have the occasional joke with foreign crews---this certainly enhanced our trip. I was onboard six days before I ever had to ask someone to refill my coffee---an example of how they monitored you and any need you may have! The food in ALL venues was outstanding and the presentation was the same. The entertainment was above the normal usually experienced on smaller ships. Our cabin was beautifully furnished and the bed was so comfortable, it had us searching for make and model... Embarkation and debarkation was easy and expeditious. The experience on this cruise ship was the pinnacle of our travels and we know it will be difficult to surpass in the future. Highly recommend this ship! Read Less
Sail Date January 2018
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent ... Read More
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent cruises since my first one 7 years ago. The staff, except for the butler, were mostly inattentive and uninterested. The food was, for the most part, inedible. Even the special restaurants leaved much to be desired. The ship itself is in need of a major renovation. The carpeting in the suite was old and stained. The pillows had a disgusting smell. You pay a premium to travel with this cruise line and I am so sorry to say, it was money wasted. The best part of this cruise was getting stuck in Miami due to foul weather in New York. I already have another cruise booked with Regent for 2019. I am seriously considering canceling this cruise and trying another cruise line. Read Less
Sail Date December 2017
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise ... Read More
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise my business was taking in 2019 for 20-40 people. I shipped a box of wine and were assured that it would be delivered to our stateroom. By 5pm, we started to get a bit panicked and asked several people if they could help us. Noone seemed to care to help. We talked to someone at reception and he wanted us to provide him with the address and email of where the wine was shipped. We finally found it, but of course, they were already closed for the day. The wine finally made its way to our room but after dinner that first evening. The next day the head sommelier and others talked to us and tried to explain that there was a lot of wine on pallets and they finally got to finding our wine. SERVICE-the staff seemed to be completely overwhelmed for some reason at both dinner in the main Compass Rose dining room, Setti Mare and most of the bars. The bar staff lacked personality and made it feel like we were bothering them. The only time we had good service was at the speciality restaurants. Food-we had only one meal where it was good from appetizers to dessert, that was night 6 in Compass Rose. Even in the speciality restaurants, most of the food was good, some just okay. The Italian restaurant-Setti Mare was not good-we expected better, the raviolis were hard, the sauce not appetizing. One night in Compass Rose, we took one bite of each of our entrees and couldnt eat it, instead, we went back to our room and ate room service hamburgers. In Setti Mare, my girlfriend was not feeling well so we asked for some ginger ale to settle her stomach. We waited 10 minutes and finally I went to one of the bars to get it for her. It never arrived at our table from our waiter. Regent Band-excellent! The best part of the cruise. We enjoyed them at the shows and then afterwards, they played an hour set in one of the lounges. Entertainment-not very good. The singing was terrible and we walked out of 2 shows. Lecture-excellent! There was a lady from the Smithsonian who gave three lectures on the Caribbean and was very informative. Alcohol offered was good. The wine selection not so good. There was one wine we found that was good, an Australian Shiraz and we were able to have it most of the time. Spa was nice for a massage. Gym-not so good. The gym equipment was not the best and the person working the gym was rude. We were stretching one day with a couple other people in a large sized room. We were asked to leave so a yoga class could be conducted for 3 people. Excursions-pretty good. It was nice to see new places. We took 4 excursions, enjoyed the ones we took. We filled out a mid-cruise report and also sent these comments to our travel agent who shared them with her Regent representative. Again, noone at Regent seemed to care about our experience. A shame really, especially for the price we paid for the cruise. Read Less
Sail Date December 2017
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is ... Read More
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is still great. We used Regent air and pick up at airport was fast and included a small guided tour of Miami that was very good as was the tour guide. After almost a 3 hour ride we got to the port right at time for early embarkation. The backup on the boarding ramp was due to trying to get some transfer chairs to people with special needs. Very disappointed about lack of enrichment lectures. I asked and was told the planned guest speaker had family issues that caused a cancellation. Too bad as we had three sea days out of ten. Most excursions and guides were good to excellent. They were courteous, knowledgeable, and concerned with safety. I had been offered a welcome home OBC from Regent if I booked another trip within 45 days and they refused to honor it. I was told that I'd gotten such a good price they wouldn't honor the offer. It was only for $100. OBC and that seemed like a pretty bad image to set in my mind. I also missed the staff welcoming guests back on board at the gangway after a long shore excursion. I'm finding this lacking at all of the ports this trip. An offer of cold water, a damp towel, a person to greet you. Debarkation went smoothly and our transfer included a ride on the Big Bus Tour with luggage transfer to the airport. Read Less
Sail Date December 2017
I will preface by saying that I am a regular cruiser and have tried many different categories of cruise lines. Of course Regent is up there with one of the best, and I can definitely say that's where they belong. I went on this ... Read More
I will preface by saying that I am a regular cruiser and have tried many different categories of cruise lines. Of course Regent is up there with one of the best, and I can definitely say that's where they belong. I went on this cruise with very high expectations, and I am happy to say they were not only met, but exceeded. The ship is very nice and a very comfortable size. Sure, it needs some updating, but there was nothing at all that was unpleasant. The embarkation was organized and easy, but where they had us waiting in Miami was a little strange. We were in some sort of temporary tent building and it was definitely not luxurious. We arrived early so we had run of the ship and were able to take lots of pictures before anyone got in the way. Our cabin was more than comfortable. The shower was huge, as was the walk-in closet. The bed and pillows were comfortable. It was kept very clean and the room steward was very attentive. The verandah was nice and they had thick cushions to put on the furniture if you wanted to sit outside comfortably. The vanity area was perfect for applying makeup and the lighting was decent. The dining room was my favorite. The menu is superb. There are so many choices, and they are all upscale. You can have anything you want and they can customize to any way you like it too. The steaks, fish and seafood choices were better than any high-end restaurant. On one side of the menu the options change daily. The other side of the menu is the same every day with all the standards, and then some. I never had anything I didn't like. The service was wonderful. They bend over backwards to please you. The buffet is small, but there is always plenty to choose from. The pool grill was good, but nothing special. Lots of choices. The activities are limited, but that doesn't bother me personally. I enjoy relaxing and found enough things to do. If you always need to be entertained, you might not find enough going on. The entertainment and shows were decent, though not spectacular as one would expect. I did not like the Regent singers and dancers. I found they couldn't really sing. They were always off tune and annoying. I found those nights to be quite tacky and boring and I stopped going to those shows. We only went when there was a guest entertainer, and they were quite good. The service overall is impeccable. They can't do enough for you. I never came across any personnel who was not kind and helpful and professional. The bar drinks were superb. I am not a big drinker, but I tried a few interesting cocktails and they were always delicious and served with pleasure. The daily trivia game was always packed and people seemed to love it. It was hard to get a seat, so go early. They should do more things like this on sea days. The ports were not that interesting to us (Costa Maya Mexico, Roatan Honduras and Harvest Caye Belize). I didn't mind because I was not expecting much, and I don't cruise for the ports necessarily. I am much more into the cruise experience itself. The shore excursions we took were run very efficiently and were good. It was the Christmas cruise, so it was very busy with families and children. They all looked like they were having a great time, but I would not recommend this cruise for children otherwise. Overall, it was one of the best cruise experiences I have had. You can't beat the value and you certainly get what you pay for, and then some. I will definitely look forward to sailing with them again, particularly after they come out of dry dock. Anxious to see the changes. Read Less
Sail Date December 2017
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their ... Read More
We wanted a luxury cruise on a smaller ship with excellent service and good food. We had only cruised on Oceania before and thought that this line would be comparable. We were sorely mistaken. Arranging air travel was difficult. Their agents wanted to do nothing about changing seats or upgrading. The ship was tired and dated. The furniture in the cabin was stained and scuffed. The ship is going to be overhauled in a few months and it is certainly time. The largest negative was the food. The quality was poor and service inconsistent. The worst surprise was that the buffet food was not served by staff-diners helped themselves. Some with no attention to being hygienic. The food was cold and overcooked, especially any fish on the menu. Eating breakfast and lunch in the dining room was an option but service was terrible. The speciality restaurants were quite good but food in the the main dining room was inconsistent. The cruise was Mayan themed which was the biggest draw for us. So we were also very disappointed that the guest lecturer from the Smithsonian Institute did not turn up and no replacement was found. No compensation offered either! The excursions were fine but guides were mixed as to knowledge. Overall this was nothing like the luxury, food quality and service that we experienced before. Prices were high even taking into account that the cruise was all inclusive. We shall not be cruising on Regent again. Read Less
Sail Date December 2017
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. ... Read More
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. So this would make you think that you are getting really individual attention. We found that on this trip the staff would be very good at serving you some days and then on others they would walk right past you. My water glass would get empty and they would walk past you to fill the next table. Wine glass same thing. Breakfast coffee would be empty and you would have to wonder why sometimes they would fill it and other walk on by. Food has gone down in quality and taste to. Some of the staff was wonderful but on one occasion at breakfast we were made to listen to a food manager argue with a staff member. I don't go on a high end Cruise line to listen to that. The Mariner is going to be going for a refit in March but Oh my god!!! It was needed a few years ago. Why do they wait so long? The pillows had a bad smell to them and the cabin was so out dated. I hope they read this because when we spoke to our other cruise mates they all felt the same way. Regent you have a name that you want to keep. Read Less
Sail Date December 2017
From start to finish this was a great ship with an outstanding crew. We cannot say enough about the service team. From start to finish all of the staff were committed to making our holiday something to remember. The food service team ... Read More
From start to finish this was a great ship with an outstanding crew. We cannot say enough about the service team. From start to finish all of the staff were committed to making our holiday something to remember. The food service team were attentive and expressed genuine and attention to detail. Every meal was outstanding. When we asked for a different wine it was presented effortlessly. We enjoyed the entertainment. The shows in the theater in the were very good and of course the ever present pianist was a pleasure to listen to. We particularly enjoyed the final show put on by the crew called 'Krew Kapers' that was really cute along with farewell video We took the 10 day cruise through the Western Caribbean and could not have been more satisfied. For the crew no request was too small or too difficult. In particular the cabin attendant (Pamriela) was excellent in her attention to detail. Then of course there was Chef Kelly and his team; superstars every one of them. On one of our shore adventures (Belize) we were particularly impressed with our guide Saul who took care of us as we toll the river tubing outing. That is something not to be missed. Also worthwhile is the dolphin adventure in Costa Maya and the (real) submarine adventure among the coral in Georgetown. To be avoided in the trip to the old fort in Guatemala. We had a guide (Luise) who was an avowed socialist and who kept telling us how well informed he was and also kept referring to us as 'you guys'. The boats to get to this old fort were difficult to enter and exit. (this was the only negative) All in all a great 12 days. Thank you Capt. Aivo and your crew. Read Less
Sail Date December 2017
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a ... Read More
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a Category D, concierge suite on deck 9. This suite is known by Regent to be noisy and they admitted there was a design flaw in the ship that allows the sloshing of the swimming pool water to be heard in "6 or 8" cabins. Still, they sell these cabins with no disclosure and no discount (like an obstructed view cabin might be sold on other ships) hoping no one would notice or complain. We did complain but they said nothing could be done as the ship was full. On day 3 of the 7 day cruise, a penthouse suite on deck 10 opened up (I don't know why) and we were moved to the larger and butler attended suite. It was an appropriate and appreciated response but a 6 star cruise line and ship should never have such issues. The food on board was excellent, well prepared and mostly well presented. The included tours were average at best with a "Jungle River Raft Trip" in Belize being the notable exception. It was a wasted day with nearly two hours travel each way from the ship only to float in conjoined rubber rafts on a very lazy river for about a mile. Over an hour of the trip to the river was on old school buses and washboard roads. Not good. The public areas of the ship were roomy and never felt crowded and the entertainment was very good but also very "cruise ship" with talented singers and dancers performing in a well designed venue. The ship, in general, is in need of a major refurbishment. Even in a penthouse suite, some drawers in the dressers wouldn't pull out, there were stains of some sort on the patio door and it's latch was missing a screw and loose.One of the bath towels had a hole in it, etc. Just not Regent/Crystal class stuff. If we're going to have a Princess/NCL/Royal Caribbean experience, we shouldn't be paying Regent prices. Read Less
Sail Date April 2017
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were ... Read More
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about. Excursions that were part of bundle package were cancelled within weeks of cruising to later find them available on the ship for a price. Day in Havana excursion was boring and basically the same as another tour we did day before. Tour was more than 2 hours longer than what it was suppose to be. Not enough time at stops to absorb what was around us. For the first time in all the cruises we have taken the cabin attendants were marginal. its definitely not the same level or friendly personalized service we received on our previous Regent cruise. Service was slow and not everything ordered was delivered. First night took more than 3 hours to receive meals that were delivered cold. Breakfast ordered for 6 AM and showed up cold at 6:50 AM. Asked for decaf drinks received caffeine drinks. The ship overall was "tired". Our room smelled like mildew. The shower didn't drain the first day. Woman's 2 stall bathroom on Deck 5 had 1 toilet out of service. It's time for dry dock. There is little to do on sea days. This cruise was not worth the cost. Entertainment was just OK. Do not know if we will ever cruise with Regency again. Read Less
Sail Date April 2017
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. ... Read More
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. The reason provided was we booked late. We booked in January and the cruise sailed April 18. Who knew that was a late booking? The on board cruise consultant is beyond rude. Nasty unfriendly man who answers normal questions with a condescending demeanor. He should go back to a cubicle ! On the other hand, the cruise director and the speakers and the entertainment is WONDERFUL. I think the big plus here is the Compass Rose Dining Room. The other dining venues were ok, definitely more intimate but Compass Rose is the best. Not terribly impressed with Signatures. Amateur staff. The best service is in Compass Rose. Going on Navigator in July. Hoping the smaller ship has better service. Read Less
Sail Date April 2017
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you ... Read More
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you had to asked them to clarify. I believe the company either did not pay their agent well or trained them well, so those who answered the phone are not enthusiastic to serve the customers. They just do they job to earn minimum wage. 2. Onshore excursion were not all FREE. The more interesting ones are at least $199 or more per person. They also cancelled the activities several times, even right after we are on board, making it hard to re-book. It also caused long lines at the service desk, and long waiting time before activities are confirmed. Also, there were several activities (in Cuba) that they failed to list age restrictions. We were told one night right at the check-in that my 15 year old was "too young" for the activities we already have tickets and book 2 months ago. They are so disorganized!!! 3. At end of the cruise, they promise to credit my balance back to my credit card. It hasn't happened yet after two months. 4. I do have to say most staff on the cruise ship were friendly, but some are very GREEN. You can tell they were just newly hired and not up to the tasks, and not trained well. 5. Mariner was an old fleet and the cabin are tiresome looking and furnishing are outdated. 6. Service at their specialty restaurant and PrimeRose are soooo slow! Dinner always takes more than 2 hours to finish. Read Less
Sail Date April 2017
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 ... Read More
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about, one being a man made beach resort owned by NCL. It was great to visit Cuba, but my review is mainly to do with the disappointing service and mishaps on the cruise. The staff worked very hard, but didn't seem to get on top of things. While in the main, the food was nice when or if you got it, (one course omitted completely one night, and our sides didn't arrive another night), the wait staff were so under pressure it was difficult to get their attention if you needed anything. There were a number of Regent VIP's on the trip, who had officers milling about them and I even saw one of them send their food back to be cooked more when in the Compass Rose. The service in Prime 7 was just okay with the vacated table beside us left uncleared for the rest of our meal. The steaks we ate were very good but the sides were disappointing. Our meal in Signatures and the Italian were the best dining experiences this trip. I'm not sure if Regent have disimproved due to being taken over by Norweigen Cruise line, but its definitely not the same level or friendly personalised service we received on our previous Regent cruises, which was 6 star service. The staff were hugely under pressure so didn't have time for niceties. I do hope Regent get their act together and not sit on their laurels thinking that new ships like their Explorer will keep the clients coming. On a very positive note, the shows were the best of any of the cruises we've been on with Regent to date and their orchestra was outstanding, they also played in the Horizon bar in the evenings, plus our veranda suite was very comfortable, with great bed and pillows. We slept very well each night with the aid of their double blackout curtains. Read Less
Sail Date April 2017
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