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6 Helpful Votes
Sail Date: July 2019
Family vacation with our two teen sons. Firstly we booked a 15 night cruise with Regent at no time did they tell us that the cruise was two bolted together. Beware this seems perfectly normal and somewhat shady. The net effect is that ... Read More
Family vacation with our two teen sons. Firstly we booked a 15 night cruise with Regent at no time did they tell us that the cruise was two bolted together. Beware this seems perfectly normal and somewhat shady. The net effect is that entertainment and menus repeat for both weeks... I think this is very unfair and should be addressed and I would advise people to check prior to booking unless you dont mind having a mirror image of the first part of the cruise in your second week. Ship: First time on Seven Seas and was bursting with excitement. I found the ship to be boring to be honest lacking the distinction and a personality I was expecting from Regent. Everything seems underwhelming not pretty and basic fit out Cabin: Best part of the ship nicely appointed decent size room and bathroom, balcony was a bit cramped to move around on but useable. Bed was very comfy. Staff: Very mixed firstly on the pool deck their never seemed enough of them but given the drinks were included one cant help but think this was deliberate. As a result the staff at the pool bar were unwelcoming and stressed certainly no service. The staff in the buffet were mixed in respect to attitude, one felt that the training was lacking with a number of staff many seeming distant and uninterested. The supervisor in Prime 7 was damn right rude I think he felt he owned the place! Prime 7 was okay but we didn't have a compulsion to go back. I have dined in far better on more traditional steak restaurants on cruise ships Prime 7 was average at best. Shore excursions: well a mixed bag supposedly all inclusive despite anything decent being charged for. The chargeable ones were good albeit out trip to the Ferrari museum 1.5 hour drive each way ended up leaving us just 45 mins to get round before being hearded back onto the bus. In the event they refunded just $30. Sums up Regent in my opinion...Cheap! I have been on Silverseas and Seaborne and have seen reviews that Regent are better. In my opinion they are in a different class. Both the aforementioned are far beyond Regent in every way for example both offer cold towels round the pool Regent does not, both offer fresh fruit kebabs at the pool Regent does not. Both offer deck dining quality at night Regent offers burgers. All very low end with high end pricing. In the end its everyone's choice but for me this was an excellent itinerary and we as a family had the trip of a lifetime, Regent had every opportunity to win our business in the future and simply failed to achieve the high standard they advertise themselves to be. We wont be back!! Read Less
17 Helpful Votes
Sail Date: June 2019
My husband and I just returned from a wonderful 11-night cruise on board Regent’s Seven Seas Voyager. After months of anticipation, we can’t believe that our voyage is over. We knew the first half of 2019 was going to be a pressure ... Read More
My husband and I just returned from a wonderful 11-night cruise on board Regent’s Seven Seas Voyager. After months of anticipation, we can’t believe that our voyage is over. We knew the first half of 2019 was going to be a pressure cooker, so it was important to have a major trip on our calendar to keep us going through the winter and spring. More importantly, we needed to go somewhere spectacular to celebrate my husband’s 60th birthday. Choosing the Cruise and Making Reservations: We decided to set sail for the Dalmatian Coast and the French/Italian Rivieras. Planning for our Adriatic/Mediterranean adventure began in July 2018 when we logged on to a number of cruise line websites to research our options. We focused on Seabourn, Silver Seas, Celebrity, Cunard, and Regent. After significant discussion, we chose Regent, which offered excellent and all-inclusive pricing, great itineraries, and convenient travel dates. Being a bit of a control freak, I did not use a travel agent; rather, I contacted Regent directly through its website and its toll-free telephone number. I called Regent on a Sunday to finalize the reservation. The agent was friendly, efficient, and knowledgeable. After 30 minutes on the phone, we were confirmed on the Voyager for its 11-night “Treasures of the Mediterranean” cruise, departing from Venice on Saturday, June 15 and ending in Monaco on Tuesday, June 25. We opted for a Concierge Suite on Deck 7 (Suite 738.) While the cruise itinerary did not include any sea days, we were attracted to the fabulous port calls of Split and Dubrovnik in Croatia; Durres (for Tirana), Albania; Corfu, Greece; Taormina, Sorrento (for Capri), Civitavecchia (for Rome), Livorno (for Florence/Pisa) in Italy; and St. Tropez, France. The user-friendly Regent website is the perfect place to manage your cruise experience. As soon as the reservation was final, I was able to sign on to complete our guest information forms. Most importantly, the site provides a calendar of key dates, including when you can make excursion and specialty dining reservations. Once I had those dates in hand, I programmed task items into my personal Outlook account and set reminders so I wouldn’t forget to act. During the eleven months between making the reservation and our departure date, I checked the Regent website numerous times just to remind myself that we had a fabulous vacation in our future. In October 2018, my husband and I sat down at the computer to review all of our excursion options. It took us about an hour to make our choices. Most of Regent’s excursions are included in your cruise fare and we were pleased that we could reserve space eight months ahead of time– one less thing to worry about on embarkation day when the lines at the excursion desk are long and many popular tours are sold out. Moreover, if we changed our minds about a certain excursion we could cancel or book an alternative at any time. In March, Regent opened online reservations for the Voyager’s specialty restaurants – Chartreuse, a charming French bistro and Prime 7, a traditional American steakhouse. There is no upcharge for either restaurant, but seating is limited so I highly recommend making reservations ahead of time. The Trip Begins: After months of anticipation, the sun finally rose on Thursday, June 13, 2019. We spent the morning packing and preparing the house for our pet sitter. After saying goodbye to our two beautiful dachshunds (our most precious possessions,) the car service to SFO pulled away from our house in Marin County. The exact time was 10:27 a.m. in California, or 7:27 p.m. at our first destination -- Venice. Air Arrangements and Ground Transfers: Regent cruise fares include roundtrip business class airfare, even if your port of embarkation and port of disembarkation are different. In our case, we began in Venice and ended in Monaco. If you decide to make your own air transportation arrangements, Regent will issue you a credit. Because most cruise lines don’t include business class airfare as part of their standard cruise fares, I normally make our own air reservations. We will not fly economy class, so on previous cruises we purchased our airline tickets independently – sometimes with cash and other times with cash + points. For this trip, however, I took a leap of faith and decided to let Regent make the air arrangements for me. I wasn’t about to give up total control, however, so I paid $350 ($175/pp.) to submit an air deviation request, which allows you to pick your own carrier and routes. Air deviation requests are accepted beginning 270 days before departure and must be made at least 35 days before departure. In our case, we wanted to fly on a Star Alliance carrier (for the points) and we wanted at least the outbound connection to be in Europe. 270 days before departure, I contacted the Regent Air Deviation Department with a list of five possible itineraries. My first choice was on Swiss Air, with connections through Zurich. Unfortunately, seats were not available. My second choice was on Lufthansa, with connections through Germany. Space was available and reserved. Regent sent me a confirmation email (with the Lufthansa booking code) on the same day and even was able to assign us our preferred seats. And even though the ticket was purchased through Regent, we earned United Mileage Plus PQMs with the business class bonuses. Our departure from SFO was delayed about an hour because of various ground issues (occupied gate for incoming flight from FRA and the breakdown of a catering truck.). We arrived at FRA with about 35 minutes to clear European passport control and connect to our next flight. Luckily, there were nearly 40 people on our flight who were connecting to VCE, so the Lufthansa ground staff had a special bus waiting for us that first took us to a lower level private room where we proceeded through passport control, and then to our A320. In the end, we left FRA 15 minutes late, but arrived at VCE on time at 2:00 p.m. Our luggage did not make the connection. This was the only major hiccup of the trip. As is common in Europe, there were not separate baggage offices for each airline at VCE. Instead, issues related to lost luggage for all airlines are outsourced and handled by one company. The Regent representative who met us (and many others) at VCE knew exactly what to do and before you know it I was at the front of the line at the baggage office. My bar-coded baggage tags were not useful. The agent told me that she did not have the ability to track our bags and that we would have to file a claim. She further said that once the bags arrived at VCE, they would be delivered either to the hotel that night or to the ship the next day. She added, however, that the delivery schedule was up to the driver and she could not guarantee that we would receive our bags before our ship sailed the next evening. There was no Lufthansa representative in the baggage hall and calls to Lufthansa both in Germany and the United States were fruitless. The next Lufthansa arrival from FRA was scheduled for 3:30 p.m., so we decided to wait in the baggage hall (a secure area, so we could not leave.) It was delayed and did not arrive in Venice until 4:45 p.m. Unfortunately, our bags were not on that flight either. We were exhausted, frustrated, and annoyed. Luckily, just as I was about to have a public and ugly meltdown, I got a text message from Lufthansa that said our bags were being loaded on to a flight that was expected to arrive at VCE shortly after 6:00 p.m. We were not confident, however, that they would be delivered to us either that night or the next day, so we decided to wait at the airport. Finally, around 6:20 p.m., we had our bags in hand. In retrospect, I am glad we waited at VCE. One couple who was on our flight from FRA to VCE and on our cruise did not receive their bags until one week later. All during our time in the baggage hall, we kept the Regent representative apprised of our situation. When we learned that the bags would be arriving sometime around 6:00 p.m., he told us that the last transfer to the hotel departed at 6:00 p.m. Keeping in mind that all of our transfers were included in our cruise fare, we asked him what arrangements would be made to get us to the hotel. He said we were on our own. We asked him if he could wait for us or give us some sort of voucher for transportation, but he refused and said there was nothing he could do. In the end, he left without us and we spent the equivalent of $145 for a private water taxi to the hotel. I brought this issue to Regent’s attention once we were on board the Voyager. The front desk clerk profusely apologized, documented all of the details, and called me two days later to tell me that I would receive a $145 credit to my onboard account. Nice job Regent. On the back end of the trip, Regent provided coach service from the pier in Monaco to NCE. The ride was comfortable and scenic. We arrived at NCE with plenty of time to spare. Hotel Accommodations in Venice: At 7:00 p.m. (local time) on Friday, June 14, our water taxi pulled up to the dock in front of the Hilton Molino Stucky in Venice. We were excited, but exhausted from traveling nearly 24 hours – the last five of which were spent at VCE’s baggage claim area, but as I said above that was just a hiccup and we were happy. The Hilton Molino is a wonderful hotel on Giudecca Island. The building is a former pasta factory. How Italian!!! Our room was small, but lovely, with a large bathroom that included a separate shower stall. The king size bed was comfortable. It was a great place to spend our first night abroad. The hotel was included in our cruise fare and Regent made the reservation for us. It was a great choice. Having traveled to Europe often, we knew that if we wanted to get a good night’s sleep, we needed to remain awake as late as possible. So, upon arrival at the Hilton we quickly changed clothes and headed to the hotel’s outdoor restaurant, Bacaromi, for dinner. It was delightful to sit in the open air and watch the sun set as the boats traveled back and forth along the Giudecca Canal. After dinner we took a brief stroll in the immediate neighborhood before heading up to our room where we promptly fell asleep. The next morning we rose around 6:00 a.m. feeling rested and ready to go. Before a satisfying buffet breakfast in the hotel restaurant, we checked in with the onsite Regent representative, who told us that we were booked on the 1:45 p.m. water shuttle from the hotel to the Port of Venice. This gave us plenty time to wander around the city. The Hilton has a free water shuttle to San Marco Square, so off we went to explore. Embarkation, Ship, Cabin, and Sail Away: We returned to the Hilton around 1:00 p.m. Earlier that morning, we left our luggage outside our room so it could be picked up and transferred to the ship. We asked the Regent representative if we could catch an earlier water shuttle to the port. There was one about to depart and she told us to hop on. Twenty minutes later, we were at the Venice passenger ship terminal. Check in was a breeze. We filled out a health form, and presented the agent with our passports and credit card. In return, she gave us our “key card” room key and maps of the ship. Shortly thereafter, we breezed through security and boarded the Voyager via a gangway that was connected to Deck 4. There was not a photographer at the gangway to take our picture as is common on so many other cruise lines. We did not miss this service. We were on board at 1:45 p.m. The ship’s interior and public space décor is classy and understated. She is not the flashiest ship at sea, but she is comfortable. We particularly liked to hang out in the Observation Lounge on Deck 11 for a pre-dinner cocktail and afternoon trivia matches. We also spent a lot of time outside on Deck 12. We liked to be on that deck early in the morning as we sailed into our next port (so peaceful) and often were back in the evening as we sailed away. The dress code never gets any more formal than elegant casual, which essentially means no jeans, shorts, or t-shirts in the public spaces after 6:00 p.m. No need to bring a tuxedo, tie or suitcoat. After spending all day in the hot sun, it was nice to be able to relax at dinner in an open collar shirt and slacks. Three weeks before departure we received an email from Regent with a reasonable offer to upgrade to a Penthouse Suite. My husband and I discussed the offer and decided to accept it. We were assigned to Suite 787, which is in the aft of the ship. We have been in aft cabins before on other cruise lines and enjoyed the experience. They tend to be quieter. We have never been disturbed by engine noise or exhaust, and we like having the both the port and starboard side views. Our suite was approximately 300 square feet, with a 50 sft. veranda. Regent informed us well ahead of time that the suites would not be ready until 2:30 p.m. on embarkation day. Nevertheless, curiosity got the best of us, so the first thing we did was to make our way to Suite 787, primarily to see its location vis-a-vie the stairs and the elevators. Just as we got to the cabin, an announcement was made that all of the suites were ready for occupancy. Great timing!!! Penthouse Suites come with butler service. The butler serves in-suite meals (we had breakfast in our suite a number of times.) Had we asked, he would have packed and unpacked for us or would have arranged a cocktail party in our cabin. Each evening he delivered a tray of canapes, and made sure that our bar remained stocked. Once a reservation is confirmed (and up to seven days before departure,) passengers can submit personalized requests on the Regent website to select in-suite preferences for premium beverages, snacks, bedding, pillow types, and arrangements for special occasions. Our suite had a large bathroom with a shower and a bathtub. We are not bathtub people, so I would have taken that space to enlarge the vanity for his/his sinks and to install a private toilet, so one person could shower/shave, while the other person could poop in private. The walk-in closet was surprisingly large with plenty of room for all of our clothes and shoes. The bedroom and adjoining sitting room were the perfect size for two people. In addition to the beds, there was a small, but comfortable couch, an armchair, a coffee table and a built-in shelf under the television. The shelf is too narrow to be used as a desk. Underneath the shelf is the mini-bar cabinet that also houses barware. At the back of our cabin was the sliding-glass doors that led to the veranda, which included two lounge chairs and a small table. The interactive flat-screen television offers complimentary movies on demand, standard channels include MSNBC, CNN (and unfortunately Fox News), Sky News, CNBC and BBC World, plus 15 channels of music. You can also see the view from the Bridge Cam, tune in to the nautical information channel and watch the Destination Services channel to learn more about your ports of call. There are electric outlets throughout the suite, but only two U.S.-standard outlets. The adjustable thermostat indicates hotter or cooler, but not specific temperatures. We adjusted it to the coolest setting possible and were quite comfortable. The individual reading lights above the bed were a nice touch. Our cruise was scheduled to depart Venice at 5:30 p.m., but because of the June 2nd crash of the MSC Opera into the River Countess, local authorities placed restrictions on cruise ship traffic in the Giudecca Canal. As a result, only one cruise ship per hour was allowed into the canal. There were seven other ships in port with us, so our departure was delayed until 10:00 p.m. Despite the delay, it was a delightful sail away. The Passengers and Crew. Regent is a luxury cruise line. Nearly everything is included in your fare, so it is pricey compared to other lines. We were expecting the passengers to be couples primarily in their 40s and older traveling without children. We were wrong. This particular cruise had a number of large families with multiple children ranging from infants to kids in college. We were told that this was highly unusual, and that most of the time Regent draws an older crowd. Although we did not want or expect to be on a “family” cruise, the kids (for the most part) were well-behaved, and did not interfere with our positive experience. (The one exception was the one group of kids on Deck 8 who got their kicks playing with the elevators, and knocking on cabin doors and then running away. I had a brief run-in with their nasty, nasty grandmother in the elevator. She has no reason to be proud of her bratty grandkids, but I digress…) My guess is that more than 65% of the passengers were American (luckily, we saw no MAGA hats), and 20% were from Great Britain. The other 15% primarily were from China, Australia, and Germany. Public announcements were limited and were in English only. The crew, of course, comes from everywhere. The captain was Italian. The crew was impressive. Customer service was paramount. From the minute we stepped on board, we felt that each crew member made us the center of attention. Whenever we passed a crew member in the hall, they would smile and greet us with a warm hello. They were friendly, helpful, and approachable. Many of them had a terrific sense of humor. They worked hard and did their best to create a luxurious, but relaxed atmosphere. Our butler and cabin attendant were fantastic, and the waiters and bartenders went out of their way to make us feel special. This was our 13th cruise and this was the best crew by far. The only small exception was the Destination Services staff – more on that below. We met some wonderful people on board, which formed our “circle of friends” for the entire voyage. So far, we have done a great job at keeping in touch with each other through social media. Regent doesn’t force people to socialize, but provides ample opportunities to do so. One interesting Regent tradition is the “Block Party.” Once each cruise (on this one it was the day we sailed away from Corfu), everyone is encouraged to step into the hallway around 6:00 p.m. to meet their neighbors. During this social hour, waiters make their way through the ship with champagne and hors d’oeuvres, and the senior staff circulates around the decks to say hello. It was a fun and relaxing way to meet people. Food and Entertainment: The food on board was excellent. La Veranda and the Pool Grill, both on Deck 11, were great options for breakfast and lunch. For breakfast we rotated between room service, sitting on the aft deck at La Veranda, and a more formal breakfast in Compass Rose. My favorite breakfast was the Avocado Toast in Compass Rose, although the Eggs Benedict (not on the menu) was a close second. We both agreed that the ship’s “house blend” coffee was horrible. Most mornings we ended up at the Coffee Connection on Deck 5 for a decent cup of coffee or for a cappuccino. We often ate lunch on shore. The highlight was a fabulous ravioli in Rome and a seaside lunch in St. Tropez at La Terrasse at the Cheval Blanc Hotel. Outstanding!!! Lunch on the ship was either at La Veranda or the Pool Grill. I liked the informality of the Pool Grill, which offered a wonderful selection of salads, fruits, and sandwiches, in addition to hamburgers and hot dogs that were made on a real outside grill. Dinner, of course, was the main meal of the day. Most of the time we ate in the Compass Rose, which offers open seating until 9:30 p.m. We usually ate at 8:00 p.m. – sometimes alone, but often with some of our new friends. The menu was extensive and changed daily, although some of the appetizers were offered every night (the crab and avocado starter was exquisite.). Also offered daily were USDA prime steaks and seafood, prepared a variety of ways. We are not big meat eaters, but we both agreed that the steaks on the Voyager were phenomenal. Service in Compass Rose was consistently attentive. On our first full day on the ship we had dinner at Chartreuse, which Regent describes as a “chic Parisian fine dining restaurant.” The service and the cuisine exceeded our expectations. When we first arrived we were seated at a table toward the back of the restaurant. We noticed, however, that a couple at a window table were about to leave. We asked the maître d’ if we could move, and he made sure the table was cleared and cleaned quickly after the couple left. The highlight of the dinner was the cheese soufflé, which was light, airy, and delicious. My husband’s scallops were divine. Each scallop was topped with a thin sliver of prosciutto, which added texture and additional flavor. On our third day we had dinner at Prime 7. Prior to leaving home, I let Regent know that this would be a celebration dinner for my husband’s 60th birthday. Not only did our butler decorate our cabin that day with a “Happy Birthday” banner and balloons, but the Prime 7 staff had champagne and a decedent chocolate birthday cake ready for him. When the time came, the restaurant staff gathered around our table to sing Happy Birthday. It was an evening to remember. Our Prime 7 dinner was out of this world. I had the goat cheese, red pepper, and portabella tart to start. The crust was buttery and flaky, and the flavors delighted my palate. For my main course, I had the traditional surf and turf and my husband had a steak. The cruise fare includes unlimited drinks – both alcoholic and non-alcoholic, including most premium wines and beers. I am not a big drinker, but I really enjoyed the Aperol Spritz in the Observation Lounge. My husband enjoys his beer, occasional cocktail, and wine at dinner – not to mention his Bailey’s on the rocks night cap. We did not attend any of the shows in the Constellation Theatre. We preferred to have dinner around 8:00 p.m., and unlike at home where we tend to eat fast, dinner usually lasted around two hours. A couple of times we stopped by the casino (gross winnings of $225), but because we are early risers, we often were back in our cabin by 11:00 p.m. Excursions and Ports of Call: My only complaint about our itinerary was the lack of sea days; they are my favorite. Sea days are incredibly relaxing and a great time to truly unwind. Because we left Venice late, our arrival in Split was delayed until Noon the next day, which gave us at least a morning at sea. We chose our excursions before leaving home, but made a couple of adjustments on board. Excursions are arranged by the ship’s Destination Services crew. They were the least impressive staff group on board. They were often rude, a bit bossy, and didn’t seem interested in answering your questions or assisting you with changes. On a positive note, our excursion tickets were waiting for us in our suite when we boarded. Check in for all excursions was in the Constellation Theatre on Deck 4, and was generally efficient. In most ports, we were alongside the pier, so it was easy to get on and off the ship. In three ports – Taormina, Sorrento, and St. Tropez, we used tender boats to get to shore. Although some of the tenders were crowded, the crew did an excellent job getting people from ship to shore. I’m not going to review each excursion here; rather, here are some observations. In Split, we signed up for an excursion to historic Trogir, about 20 miles west of Split, which ended with a short walking tour in Split, including the Diocletian Palace. In retrospect, we should have spent more time in Split. We didn’t get a lot of time at the Palace or an opportunity to see other landmarks in the city. Trogir was interesting, but we spent too much time there. In Taormina (you dock in Naxos) we originally signed up for the Mt. Etna tour, but were so glad that we changed our minds and opted instead for a walking tour of Taormina. The city, which is 1,200 feet above the sea, is spectacularly beautiful. Rome was a bit of a bust. We’ve been to Rome before and have seen most of the major sites. On this trip, we did “Rome on our Own,” which only included roundtrip express train service from Civitavecchia to the city. Rome in June is not the place to be if you only have eight hours. It was hot, dirty, and crowded. (We spent a week there in January and it was delightful.). Lunch was fantastic and our second visit to the Vatican museums was somewhat enjoyable. In retrospect, however, we should have opted for another excursion that did not take us into the city. Lesson learned. The biggest fail logistically was in Sorrento. We opted for an excursion to Capri with two other couples. This required a tender boat ride to the pier in Sorrento, a hydrofoil boat ride to Capri, and then a minibus ride to Anacapri. Anacapri is on the highest part of the island at the base of Monte Solaro. Once there we hopped on the Monte Solaro chair lift. The ride was spectacular. During a 13-minute ascent to the summit we enjoyed splendid views of the Gulf of Naples with Vesuvius in the background, the Gulf of Salerno, the Isle of Ischia and the breathtaking beauty of the blue Mediterranean. Monte Solaro is the highest point on Capri and provides stunning Kodak moments. You ride alone on the chair lift and it is not for anyone who has a fear of heights. You can hike back down to Anacapri from Monte Solaro, but we opted to take the chair lift round trip. After our visit to Anacapri, we took a minibus down to Capri town in the middle of the island. While we had a wonderful lunch at Ristorante di Giorgio, we felt like we should have been a bit more discerning and not let our tour guide pressure us into eating there. Still, we couldn’t complain about the views of the sea or the wonderful pizza. Things fell apart after lunch. To get back to the ship we had to take a funicular down to the port of Capri, take the hydrofoil back to Sorrento, and then catch the tender boat back to the ship. Unfortunately, Regent held all of the excursion groups in Capri until a set time instead of letting us make our way back to the ship on our own. The result was long lines, big crowds, lots of waiting around, and a 2.5-hour trip from Capri back to the ship. Not fun. Disembarkation: On our penultimate day, we left St. Tropez at 11:00 p.m. and made our way to Monaco – 60 nautical miles away. We were awake and on Deck 12 at 6:00 a.m. as we approached Monaco and docked alongside Quai Prince Rainer II. This would be a day where we saw the sun rise over Monaco and the sun set behind the Golden Gate Bridge, 5,989 miles away. I was very sad that the cruise was ending. The prior evening, we place our luggage outside our suite so the crew could off load it in Monaco. After a final breakfast in our cabin, we disembarked at 9:00 a.m., claimed our luggage, and boarded our coach transfer to NCE. The trip home on Lufthansa (NCE-MUC-SFO) was uneventful (no issues with our luggage) and we arrived home at 9:00 p.m. Our dogs were very happy to see us, and we were overjoyed to see them. Our Mediterranean adventure exceeded our expectations. It was a great way to spend our vacation time. We were very pleased with our experience on the Voyager and would not hesitate to sail with Regent again. In fact, while on board we made reservations for an August 2020 voyage on the Seven Seas Navigator from Amsterdam to Barcelona. The countdown has begun…..!!!!! Read Less
7 Helpful Votes
Sail Date: April 2019
Chose this cruise for itinerary an Regent's reputation. Overall really beautiful ship. Very well maintained. Excellent cabin and bathroom with more storage then we could use. Outstanding food. Service was excellent and very friendly. ... Read More
Chose this cruise for itinerary an Regent's reputation. Overall really beautiful ship. Very well maintained. Excellent cabin and bathroom with more storage then we could use. Outstanding food. Service was excellent and very friendly. One port of call skipped and another changed because of weather(obviously not Regent's fault). They did not handle the excursion changes well. Included excursions were average at best. Entertainment was poor. At this price point that was inexcusable. I discussed this mid-cruise with the cruise director. She mentioned the production cast changed for our cruise and were busy rehearsing and could not provide many entertainment activities during our cruise (just 2 shows in 10 nights-one of which was at 9:30 pm the night before the end of the cruise when bags needed to be out by 11 pm). I found the shows to be really dull. Very few entertainment options around the ship.Overall the entertainment was inexcusable. I wasn't given a discounted fare for the lack of the entertainment due to the need to rehearse. They should have been fully ready when the cruise started. The boat does need one dining venue which is casual at night (and not the very limited Pool Grill which is open to the elements). This is important for if you have a late arriving tour you may not want to change for dinner. Overall not worth the cruise fare. Read Less
2 Helpful Votes
Sail Date: April 2019
From Italy with Love was the title of the cruise. We chose this cruise because of the ports of call. It was a birthday and anniversary cruise and Regent did not disappoint. Regent surprised me with a birthday cake and champagne ... Read More
From Italy with Love was the title of the cruise. We chose this cruise because of the ports of call. It was a birthday and anniversary cruise and Regent did not disappoint. Regent surprised me with a birthday cake and champagne upon sailing and the same on our anniversary. Personal attention is their key. The itinerary was great. We had never sailed Regent Seven Seas and have been totally spoiled with the smaller ship, service and food. The Concierge cabin is spacious and the difference between the Superior was the one night in Venice before the cruise. The transfers from airport to hotel to ship were all included and what a difference it made. When figuring the cost difference, there was no comparison to upgrade to the Concierge. We did the hotel add on at the end of the cruise. The hotels are 4-5 star and the service was wonderful. The Majestic Roma was beautiful and upon arrival and departure, Regent had reps to help. This was especially noted at the airport when Vincenzo took us from the cab right on through check in to the TSA pre-check. No matter what suite you choose, make sure to look at the deck plan to choose a cabin with the extra balcony as you will appreciate the added space. It's easily recognizable! Included items: All alcohol/beer/wine/sodas are included in the cost and the info says that your suite frig is replenished daily. Our suite was to be outfitted with alcohol/wine/soda but we had to ask our cabin attendants on a daily to replenish diet coke and wine. The specialty restaurants were included and an added bonus. It's nice to go into a bar, sit down and order a glass of wine and not get a bar bill at the end of the cruise. Excursions are also included and, for the most part, were top notch. There is no need to tip as they are also included. However, we did give a little extra to our cabin stewardesses and a few in the cocktail lounges and restaurants who went above and beyond. Read Less
Sail Date: April 2019
We picked this ship and cruise line because we had a wonderful experience on the Explorer in 2017 going from Barcelona to Rome. We wanted to complete a trip around the boot so we started in Venice and ended up in Rome this time. Our ... Read More
We picked this ship and cruise line because we had a wonderful experience on the Explorer in 2017 going from Barcelona to Rome. We wanted to complete a trip around the boot so we started in Venice and ended up in Rome this time. Our first experience with Regent was so fun, we really didn't think it could be topped. This trip was every bit as nice and even more fun because we knew the "lay of the land" on the ship and met a lot of very nice people. The ports and excursions were great! The ship is beautiful, our suite was wonderful, the thermal suite is amazing, and the food was good! But, the best thing of all this time, as well as last time, was the friendliness, dedication, personal attention, and professionalism of the crew. We did not have (and don't need) a butler. Our room steward and assistant were wonderful and kept everything in tip top shape, attended to any requests efficiently, and smiled through it all. The service we received was excellent everywhere on the ship! We are already thinking about our next cruise and will definitely stay with Regent, because I don't think it could be any better. (Business Class air from San Francisco to Europe, pre-cruise night in a 5 star hotel with buffet breakfast, all transfers, tips, drinks, and excursions included). We definitely got spoiled! Read Less
14 Helpful Votes
Sail Date: October 2018
Although I had sworn I would not sail Regent again after a terrible experience a few years back on Mariner (Istanbul-Istanbul), I was tempted by the new ship, positive comments by other cruisers and a convenient itinerary in the Med. A ... Read More
Although I had sworn I would not sail Regent again after a terrible experience a few years back on Mariner (Istanbul-Istanbul), I was tempted by the new ship, positive comments by other cruisers and a convenient itinerary in the Med. A good price didn't hurt either! By way of background, we are regular cruisers on Seabourn (Gold) and Hapag-Lloyd Europa Gold), as well as 3 Crystal cruises (Silver (including their Yacht) and 1 Oceania Marina cruise. We are Silver on Regent. We were blown away by the pre-cruise transfers and hotel. Everything went super smoothly - plenty of staff available, private water taxi to Hotel Danieli in Venice, private water taxi to ship the next day. Air (inc. a deviation in Barcelona where we stayed longer) also very seamlessly handled. The Explorer is a beautiful ship, well laid out and with plenty of space. Although the ship was full, it never felt that way. We loved our PH (1408) - great location - and we got an excellent butler (Vinit). That is not always a given, believe me. I thought the hallway entry way space was not efficiently utilized though - a place to hang coats would be nice. Service was wonderful: consistently personable, always with a smile, attentive. They had plenty of staff, so we never waited in any of our dining venues, even when Compass Rose was full, especially after Captain's events, shows, etc. Never a problem. Dining: We were only able to secure 1 extra reservation (in Prime 7) in addition to the 3 allowed. Food was a disappointment for us. Nothing drastically wrong, just uninspired. Dishes sounded wonderful on paper, but really didn't deliver on the plate. Pacific Rim, which we really were looking forward to, was pretty watered down Asian cuisine. There were a few stand-out dishes (Miso black cod for one) but the sides were generally bad: The fried vegetable rice and the stir fried noodles (both recommended by our server) were gummy and inedible. We liked Chartreuse, Prime 7 was also fine. Compass Rose did better with standard items than adventurous ones, so if you're a steak/lobster/shrimp/repeat kind of person, I think you would be happy. Big negative for us: The wine. The first time in all my cruises, and I do mean all, that I was unsuccessful in obtaining a list (even hand written) of what complimentary wines they had. I asked our butler, our servers, every sommelier, including the head sommelier. What is important to me, as a trained Court of Masters Sommelier, is which winery the wine comes from. The 'somms' and servers I think are trained to stick to their story and not offer additional information. If you find out on your own, then you can have them if you ask. (I saw an Oyster Bay SB and an Ancient Vines Zin, for example, on another table.) Even a mid cruise comment card, detailing my woes, brought no response. I do understand that for 90% (maybe more) of the passengers, those 2 offerings per night were just fine. We're not cocktail drinkers, although we tried a couple here and there. It seems the cocktails are more the focus than wine. Explorer has many lovely bar venues with a wide range of cocktails and high quality liquor available. Shore excursions were about what you would expect from included offerings: Buses, sometimes several going to the same spot, with about 30 people per bus. Tour guides were not very good, and I was reminded of why we book independent arrangements :-). We did pay for 1 tour (to Syracuse) and it was certainly not any better than the 'free' tours. Disembarkation went as smoothly as embarkation. To sum it up, while I overall still prefer SB and Hapag Lloyd and Crystal, I would cruise with Regent again on Explorer (and possibly new ship Ovation) if the itinerary and price were right. Wouldn't do over 14 days though - food and wine not good enough to stay longer. Read Less
3 Helpful Votes
Sail Date: June 2018
Went on this cruise for the itinerary with our granddaughter, we cruised before with Regent so we love and know the service but this time they even surprised us. My granddaughter (16), was on the sofa bed, the mattress was quite thin ... Read More
Went on this cruise for the itinerary with our granddaughter, we cruised before with Regent so we love and know the service but this time they even surprised us. My granddaughter (16), was on the sofa bed, the mattress was quite thin and you could feel the springs, the second day of the cruise , I mentioned to our steward if there was anything they could do, OMG that night and every night after that, they brought in a mattress! Another example of going beyond what is expected, we came for lunch at the Veranda, outside , there was a table but not enough chairs, we were and the wait staff looking for some, the cruise director, Paul, who was dining nearby with two others staff, immediately got up and was ready to make them move inside so we could have their tables, they found chairs and everyone was able to stay, but really, they were in the middle of their meal, and he was willing to make them pick up their plates and go in, to my , of course refusal, that people is why we love Regent, they really try to make up happy. The restaurants were great, food is fabulous, the excursions is where they could have some improvements, but traveling in Italy in the summer is always a challenge with the crowd. They had a letter addressed to our granddaughter on arrival, every day they had a sheet detailing activities for the young one, she never took advantage of it . We love Regent, I am always a tad depressed when I leave, but looking forward to our next cruise to the amazon ruiner in November Read Less
2 Helpful Votes
Sail Date: June 2018
We chose this cruise because of the itinerary and "free" business class air. We had not been to the mediterranean and were very very pleased with the ports we visited. For example we anchored by Sorrento rather docking in ... Read More
We chose this cruise because of the itinerary and "free" business class air. We had not been to the mediterranean and were very very pleased with the ports we visited. For example we anchored by Sorrento rather docking in Naples. Sorrento is a beautiful harbor and well worth the hassle of tendering to shore. It also made it possible to get to Capri as well as Pompeii. Regent did a nice job with the airfare, direct flights to/from our home airport Denver and Heathrow then first class to Venice and from Barcelona. We wanted to spend some days in Barcelona after the cruise and Regent accommodate the change from Monte Carlo without extra charge. They also went above and beyond by providing the exact soda and wine we had requested in advance. This was really special. Virtually all of the staff you ran into would smile and say hello and were willing to provide assistance. We do not stay up late so did not attend any of the entertainment. One disappointment was the gluten free options. The bread and hamburger buns were disappointing. We like to dine in our cabinand had breakfast every morning. Most evenings we dined in our cabin as well and found we had good menu options. We did dine in the Compass Rose and Prime 7 and enjoyed our meals there. One note, this cruise was in the summer and there were a number of children on board. Some of them were not very well behaved and that took away from the experience a bit. Also, it was peak travel season for this region and there were a lot of tourists. Recommend not cruising in the summer if possible. Read Less
Sail Date: October 2017
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our ... Read More
We have sailed three times on the Voyager and were anxious to sail on the new Explorer. From the moment we were met by Regent at the airport to disembarkation, the serviceand quality in all aspects of the cruise exceeded our expectations. The transfers from airport to hotel to ship were smooth and efficient. We were greetedon board with champagne, and for the next two weeks enjoyed the friendly, courteous and helpful crew personnel, especially the wait staff, concierge, cruise director and butler. The service was top-notch. We liked the all-inclusiveness of Regent cruises, and thequality of restaurants, entertainment and excursions was the best we've encountered. That includes sailing with Seabourn and Silversea. Not only was the decor in all the public areas of the ship luxurious, but the artwork wasunsurpassed. The Canyon Ranch spa and staff were excellent. We are looking forward to another Mediterranean cruise in October with friends we areanxious to introduce to Regent. Read Less
9 Helpful Votes
Sail Date: October 2017
After experiences on other cruise lines, we decided on an all exclusive cruise. Selected Regent Voyager from Venice to Croatia to Greek islands ending in Athens. Very pleased with service, accommodations, food and drinks. Room was ... Read More
After experiences on other cruise lines, we decided on an all exclusive cruise. Selected Regent Voyager from Venice to Croatia to Greek islands ending in Athens. Very pleased with service, accommodations, food and drinks. Room was spacious and well equipped. Rooms and common areas were all very modern and seemed new. Never seemed crowded anywhere, except at pool. Laundry on every level was a major plus. Tours were all excellent though some of the guides should have better English speaking capability. Meals were all good. Menu selections were varied and tasty. Downsides: internet was sporadic and weak. Very disappointing since free internet was one of the reasons we selected Regent. Internet manager was very helpful but could only apologize for slow speed and lack of access.; poolside chairs were always "occupied" so never got to experience pool. Need better control and management against saving chairs.; Enjoyed Regent enough we are scheduled Panama Canal cruise on Mariner in April. Just hope internet and pool issues are different. Read Less
12 Helpful Votes
Sail Date: July 2017
We expected only the best; it was our first ocean cruise and we loved the experience. Our cabin was exactly mid-ship, 836. Every need and whim was fulfilled by the concierge staff. Laundry was delivered promptly every day. Our ... Read More
We expected only the best; it was our first ocean cruise and we loved the experience. Our cabin was exactly mid-ship, 836. Every need and whim was fulfilled by the concierge staff. Laundry was delivered promptly every day. Our complimentary drinks were restocked daily with our premium choices. Fresh towels and toiletries twice a day; a girl could get used to this! Our balcony afforded a delightful private vista; we enjoyed toasting to the splendor right in front of us. Cannot rave enough about the ship. The library, the spa, the restaurants, and my favorite of every morning: pool deck for yoga, stretching, jogging before breakfast. Nothing compares to running the deck while docked at Monte Carlo. Lorenzo, the maitre d'hotel at Sette Mare/La Veranda takes personal attention to a whole new level. We enjoyed breakfast there every morning, a few lunches, and dinners at large tables for 8 to 12. Small table, or large, Lorenzo ensures an exceptional experience. The barbecue night on the pool deck was such fun! Our table had 12 and do not think typical barbecue--it is lobster, ice sculptures, fantastic desserts. Another dining occasion was the open-kitchen lunch at Compass Rose. Guests toured the kitchen, saw the staff at work, and chose from an elaborate buffet inside the kitchen. Impressive! Our dining experiences in Prime 7 were preferable to Chartreuse; both require advance reservations. Dining Ratings: Service is excellent, food is very good to excellent, wine choices are pedestrian. The level of attention is what makes it superb. We never spent a daytime on the ship; included and purchased excursions were very nice and efficiently run. Great value. Favorites were the Sicilian Wine Roads and City Walls and Museum in Dubrovnik. Insight into the ports-of-call was enriched by the three lectures by Smithsonian Institution expert, Dianne Konz. We attended all three in person, but her lectures were video broadcast available. Entertainment is fun. The Voyager Production Cast is first rate. The Kapers night when the staff performs is a treat and sentimental because you see the people who have served you all week, giving it their all! All the staff show dedication and are indefatigable; Ray Solaire, Cruise Director sets the pace. Reception desk staff is amazing. Thank you- beaucoup- to Angie! William Gomez, the Executive Concierge is attentive, available and is dedicated to avoiding problems, solving problems and ensuring excellence. Read Less
60 Helpful Votes
Sail Date: June 2017
We really enjoyed our first cruise on Voyager having previously cruised twice on Mariner. We enjoyed everything about the cruise, the food, crew, cabin, public areas and included excursions were all very good. Although you would expect ... Read More
We really enjoyed our first cruise on Voyager having previously cruised twice on Mariner. We enjoyed everything about the cruise, the food, crew, cabin, public areas and included excursions were all very good. Although you would expect to get vibrations on a ship and this in itself would not be a problem, the vibrations caused the ceilings of our aft cabin to 'tick' loudly causing us to lose a couple of nights sleep. The vibration is a function of the ships speed and was most evident when the ship was on the longer legs of its itinerary, and was almost completely absent on nights where it had short distances to travel. I also felt that the deck of Voyager seemed much more crowded than Mariner. This maybe because the pool is wider only allowing for a single row of sunbeds around the pool, whereas Mariner has two rows. The entertainment was very old fashioned and seemed to be aimed at older people. The cruise director was also an entertainer, but whilst he was a nice guy, I'm sorry to say that we and nearly everyone else we spoke to thought he was past his sell by date. Again the entertainment on Mariner seemed much more up to date and the shows were modern and energetic. In view of these issues I would choose to travel on Mariner in the future Read Less
91 Helpful Votes
Sail Date: June 2017
This was our fourth cruise, our last one was about seven years ago on Oceania. We had heard a lot about Regent and were eager to experience their brand of luxury travel, which is inclusive; no signing,tipping etc. As the cruise was high ... Read More
This was our fourth cruise, our last one was about seven years ago on Oceania. We had heard a lot about Regent and were eager to experience their brand of luxury travel, which is inclusive; no signing,tipping etc. As the cruise was high end and superbly rated, we expected near perfection. we were very disappointed. The ship was beautifully appointed and spotlessly clean. The crew exceeded all expectations- from the service workers, to the matre'd, to all the help-the people were flawless. Their ability to make you feel as if you were the only ones on the cruise was so satisfying. They knew our names, after 2 days, where we liked to sit, our favorite dishes and likes and dislikes. They were ALWAYS smiling, helpful and friendly. There wasn't anything they wouldn't do for you with a genuine smile. Everyone from Ray, the cruise director, to the restaurant workers, to the bartender was attentive and extremely competent in their job. We loved our stewardess, Marleen, who was always there when we needed her. Our cabin was incredibly spotless all the time. An A+ rating there. The food on board was somewhat disappointing. It was inconsistent and uncreative. Compass Rose, the main restaurant, is incredibly beautiful and the service was exceptional with many of the servers addressing us by name. The same can be said of Sette Mar with its incredible matre'd Lorenzo. However, we must rate the food a C. The same dish could be good one night and just average the next, and the menu had a sameness to it every evening. There were daily specials but the guest's culinary expectations were rarely met. Many dishes were basic and too simple, where creativity and sophistication were expected. We are wine lovers and found the included wines to be very good, and the premium wines to be reasonably priced.The food rated a C+ We were disappointed with many of the free excursions as there was too much time on the bus listening to tour guides who didn't know when to stop talking. (We would like to applaud, however, Marina, our Florence guide who went out of her way to assist my wife resolve a medical problem) While we rate Marina an A+, our excursions as a whole were a C. In the future, we will hire private tour guides. We must comment on the advertised free Wifi which must be rated an F. It was useless as it rarely worked. We were constantly required to login.If you must have Wifi on your trio for business purposes, forgetabouit, unless Regent does a major upgrade. Read Less
9 Helpful Votes
Sail Date: June 2017
My first time in Venice and some new ports in Ravenna, Croatia, Montenegro, Elba, Sanary de Sur, Marseilles, were the primary factors in choosing this cruise. We arranged our own air and a one night stay in Venice. Very expensive but ... Read More
My first time in Venice and some new ports in Ravenna, Croatia, Montenegro, Elba, Sanary de Sur, Marseilles, were the primary factors in choosing this cruise. We arranged our own air and a one night stay in Venice. Very expensive but wanted to be near the St. Marks Square and be able to just walk around and people and monument watch. Stayed at the Savoyia and Jolanda on the Grand Lagoon. Sound proofed rooms, relatively small but clean and elegant. Hotel helped arrange a private water taxi to the ships embarkation area, help with luggage, transferred luggage from water taxi pier directly to our room - about $80. Very quick and easy embarkation. Have been on Voyager before and like her layout, service by the crew and inclusiveness.. Newly refurbished since last cruise on her and very nice looking, but lost some functionality in the rooms. The larger flat screen TV eliminated the upper level storage area above the desk, refrigerator area. I think the placement of the TV could have been offset and it would have left room for one pier of storage above the desk level. Basically eliminated a set of drawers that I utilized on prior trips. Walk in closet unchanged and greatly appreciated - love this feature. I usually book a guarantee H but it was getting full and good locations were going fast. Ended booking an F, 817 as I like its location. Near forward elevator banks but quiet. Ray Solare cruise director puts on a couple of great shows. Dining was mixed which was a let down from my previous trips on Regent. Compass Rose new layout is excellent, chic, and quiet enough to have a conversation with table-mates. The food in there did not disappoint. Ports and shore excursions. Considering the heat most became more strenuous than expected. Some excursions poorly thought out and not very informative. I did only the free excursions and was satisfied or very pleased with most of them. Booked most online as soon as they became available. Most ranged from 5 hrs to 10 hours. I thought the quality of the free excursions was over all not at the 5* level with larger numbers of guests per group than I have found on other Regent cruises. Almost twice the number of people per guide as I expected from Regent.. Read Less
9 Helpful Votes
Sail Date: April 2017
My wife and I have just returned from a wonderful Mediterranean cruise on the RSS Explorer, it certainly lived up to all expectations and even surpassed some. The suite we had chosen (Concierge) was perfect, very comfortable bed, good ... Read More
My wife and I have just returned from a wonderful Mediterranean cruise on the RSS Explorer, it certainly lived up to all expectations and even surpassed some. The suite we had chosen (Concierge) was perfect, very comfortable bed, good sized suite with an exceptional balcony, lovely bathroom nice amenities and a perfect walk in closet and a well-stocked mini-bar, enjoying my G&T on the balcony each evening. Dining on board was a delight, we dined at all the restaurants on board, our favourites were Sette Mari at La Veranda and Prime7 and overall we had wonderful meals at every restaurant we dined at with lovely wines. I also liked very much the fact that as with some lines they have formal nights (Black Tie) with RSSC it is smart casual. Excursions - varied from okay to excellent. The only criticism about the excursions was the time they started, the majority of the excursions began at 08:00-08:15 am. This was far too early. The ideal start time I believe would have been 09:15 allowing for time to begin the day and have some breakfast. One area I particularly liked was the café area where it was a relaxed and great place to grab a snack or drink. The ship never felt full of passengers, never having to queue at the pool grill at lunch time, plenty of areas to sit on the top decks and always attentive service from the friendly international staff. The cruise is certainly geared towards the American market though we were pleased there was Sky and BBC World news on the TV for the European passengers, and three UK papers in the library printed daily, good touch. The Wi-Fi is patchy to say the least and annoying to keep logging in every time you leave the ship. Yes there are a few areas you could complain about, such as the water served at tea time in the observation lounge could be hotter, or the WI-FI to be improved but these are minor complaints. Once you see what is included compared to other cruise lines this surpasses many. Pros - Mostly everything Cons – Early excursions Overall I would highly recommend a cruise with RSS, this being our first cruise we are already planning in a few years to save up for a future cruise sailing to Canada/New England and will no doubt book with RSSC. Read Less
5 Helpful Votes
Sail Date: April 2017
Amazing new ship! excellent amenities! Food excellent in all restaurants! Make sure you make reservations online prior to sailing Concierge cabin huge with double sinks we had them put two loungers on the deck The cooking ... Read More
Amazing new ship! excellent amenities! Food excellent in all restaurants! Make sure you make reservations online prior to sailing Concierge cabin huge with double sinks we had them put two loungers on the deck The cooking class was a blast! love the excursions were not packed the cons were minor there are no paper starbucks type coffee cups to take out on to the deck or off the ship there is no evian water ! We were in venice for the day night prior to sailing an amazing hotel and city! Would have been nice to be in venice proper rather than an island we had to take a water shuttle to get to during the trips into venice The shows and theater were amazing for a small ship the service was above and beyond any other cruise line spa sauna wasn't very hot infrared heat! Overall worth the price point as all is included everything is top notch! Read Less
12 Helpful Votes
Sail Date: October 2016
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub ... Read More
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub which I didn’t use. There were two sinks in the bathroom, making it very user-friendly for two people. There is no night light. For a ship filled with mostly older people, the lack of a night light seems hazardous and a lapse in planning. If the bathroom door is not closed, then the door to the cabin can hit the bathroom door when it is opened. There was already an area of damage to the paint on the cabin door caused by the doors colliding. The ship was in great condition, of course. But in general, I was not enthralled with the decor. Some of the decor reminded me more of a casino rather than a luxury cruise or hotel setting. I realize others may not feel the same way. The varied colors of stone floors, walls, baths, etc in different parts of the ship, while perhaps beautiful in their individual setting, sometimes seemed to me as if the designers were not paying a lot of attention to the overall coherency of the design. The dark wood look on the walls lining hallways and various rooms had the look of man-made materials rather than real wood. Despite the slightly negative feel I had about the decor, after living on the ship for a few days one could more or less come to ignore it. I liked the photos that lined the hallways, though it would have been nice if the date, location, and photographer of the photo had been noted. I found service throughout the ship to be excellent. Staff were pleasant, efficient, helpful and friendly. The food was also generally better than I have had on other Regent ships. The deck grill though was about the same variety and quality as other ships. The specialty restaurants were very good. Mostly we ate in Compass Rose. I thought that the new menu of choices of entrees and sauces worked well, though maybe on a longer voyage it could become a tad tedious. I did not encounter any prolonged waits for meals as other posters have noted on occasion. Compass Rose reminded me a bit of a hotel ballroom with some exuberant lighting fixtures, again a style that I didn’t find particularly attractive. We never had to wait for a table for two during the 7 PM to 8 PM time when we dined. Service was excellent, prompt and friendly. The speciaty restaurants also were very good in terms of service and food. We didn't eat in Sette Mare. La Veranda has a good-sized outdoor area that is very pleasant for eating when the weather is good. The food in La Veranda is nicely presented in various serving sections so overall it avoids the long cafeteria-line look of other ships and the design seems more efficient for guests. The arrangement of the pool deck struck me as being less desirable than the pool decks on the Voyager and the Mariner. The pool and hot tubs look very nice. The pool and the deck above are supplied with good size heavy lounges rather closely spaced. There is really no place to sit in an area open to the sky in a regular chair or at a table (except for the outside restaurant seating in La Veranda on the back of the deck). The dining tables on the pool deck are what I would describe as cafeteria-style tables closely arranged in areas covered by the deck above. On one side of the grill the recessed area has more comfortable chairs and “coffee tables”. The problem is that the chairs are so close together and the tables so large that it is difficult to maneuver through the area. The other problem is that the recessed area is only open on one end toward the pool so when it was warm and sunny the space can be too hot because there is no way to open a window for additional air circulation. It also is not possible to walk completely around the ship on the outside deck so passengers can’t see the view from the front of the ship as they can on Regent’s other ships and a circular exercise path isn’t available. The Constellation Theater is similar to the other ships. Overall, it felt smaller, but that may just be the effect of the decor. There were small recessed lights that I found annoyingly bright in the theater and in the lounges. The theater aisles have steps that are poorly illuminated as one enters toward the stage (though the steps are evident as one moves out of the theater or away from the stage). Why this problem hasn’t been fixed with even a temporary measure of colored tape on the edge of the steps is unclear. There are staircases up to the upper balcony that had pieces of a kind of fluorescent-appearing tape on them that obviously were a temporary fix. The step problem looked like a lawsuit just waiting to happen to me. I think the upper balcony design on Regent’s other ships is better than the Explorer I found the amplification of sound for live music performances to be annoyingly loud in the theater and in the lounges. I didn’t care much for the musical extravaganzas. The choreography often seemed as if there was a contest to see how many intricate dance steps could be squeezed in every minute—a sort of frenetic quality. While the dancers were excellent, the selection of music and choreography just didn’t seem to come together, at least for my taste. I think the traditional Jean Ann Ryan shows from other cruises were quite a bit better. The individual performers such as the comedian and the cruise director were far more entertaining. The internet worked (slowly) most of the time, but not all of the time. The speed is certainly nothing like Regent claims on its website: "high-speed WiFi that is similar to that of your fiber-optic network at home.” In addition certain websites or downloads are blocked. For example, I couldn’t update apps on my IPhone or download a new app. Regent still doesn’t have a method for letting guests know when the internet is not working so lots of time can be wasted trying to go to websites or troubleshoot connections, only to find out later that the internet is down. In summary, I would say that the the F1 cabin and its large balcony are significantly better than the various penthouse suites I have been on in all the other Regent ships. The food was improved from past cruises, but if the menus on the other ships are all being made similar, this may not be a difference in the future. If two Regent ships had the same itinerary, I would probably choose the Explorer because of the cabin design—at least in the F1 category. On the other hand, if the itinerary was in a tropical area, I might opt for one of the other Regent ships because of the kind of closed-in feeling of the pool deck. Read Less
7 Helpful Votes
Sail Date: October 2016
My wife and I had a terrific time on the cruise. We were impressed with the ship, the service, the facilities and the food. I won't repeat what others have said about the ship itself: very deluxe, beautiful public areas, well laid out ... Read More
My wife and I had a terrific time on the cruise. We were impressed with the ship, the service, the facilities and the food. I won't repeat what others have said about the ship itself: very deluxe, beautiful public areas, well laid out except for the performance theater. Service was superb. Food was diverse and excellent. Organization for embark and disembark were excellent. We could not be more pleased. A few notes to add to what others have said: Itinerary: Regent changed the itinerary to replace Egypt with some more Greek islands. This was a big disappointment to us, as we had chosen this cruise in part because of the stops in Egypt. While safety concerns are understandable, there was nothing in particular of concern going on in Egypt at the time of our cruise. And Regent gave notice of the change at a time (to the day!) when cancellation penalties would be significant. Not good. We decided to make lemonade out of lemons by taking a side trip to Athens while the ship made island stops. We asked Regent to make the arrangements and they did an excellent job. The two days in Athens and transport to and from the ship when off without a hitch and were most enjoyable and interesting. Yes, it cost us some money but it was worth it. Fellow passengers were jealous of us that we had done this. Perhaps Regent should have. offered this as an in-cruise extension to all. Internet: Much has been said about the Wifi and I will add the following: In 2016, having Wifi and reliable internet connectivity is frankly a utility like indoor plumbing. It is no longer a novelty and something vacationers should be forced to get away from. They don't want to. The internet at the very least is a superb source of information on the places visited. Regent clearly had contracted Wifi out to a vendor -- the generic screens kept telling us that our room was being billed when the Wifi was free. Wifi is important enough that the technology (not just the tech person on board) should be done by Regent employees. Entertainment: We went to many of the shows in the Constellation Theatre. They were OK in what they did, but sparsely attended. Something is amiss, given the expenses involved. Regent (and other cruise lines) should look at this old model - Las Vegas lounge acts circa 1960. Maybe it needs changing. Maybe a one act play? A chamber orchestra? Ethnic music from the local region? One can envision these being supplied not by a resident company but by groups based at popular cruise ship stops. Just an idea. Shore excursions: These depended on the guide. Most were good. But Regent should check out the guides for us in advance. Many people we talked to agreed with us that some stops (on most islands) were uninteresting as they are vacation spots. And there should not be stops at designated shopping centers. Free time in the town, yes; stopping at the diamond or porcelain factory, no. This is insulting to the high-end passengers on the high-end Regent ships. We are more sophisticated consumers than this. It raises suspicions of the motivations of the guides - are they there to inform us or sell to us? Read Less
17 Helpful Votes
Sail Date: October 2016
This is our 4th Regent cruise. The fact that the Regent Seven Seas Explorer was a new ship was nice but we chose this cruise for the itinerary - Istanbul to Israel via the Greek Isles and Egypt but mostly for the Egypt portion which was 2 ... Read More
This is our 4th Regent cruise. The fact that the Regent Seven Seas Explorer was a new ship was nice but we chose this cruise for the itinerary - Istanbul to Israel via the Greek Isles and Egypt but mostly for the Egypt portion which was 2 ports. Istanbul was cancelled well in advance and the ship was rerouted out of Venice. The Egypt portion was then cancelled AFTER the refund policy period. Very suspiciously timed. Embarkation was a long walk from the port entrance with no shuttle service offered which I would have expected given it was Regent. Average age is higher - luxury cruise plus timing. 3 children on board, all very well behaved. This is not a kid cruise. Public areas - Beautiful decorative details with marble and glass. There is lots of room between seats. Lots of space. Pool area deck lounges were padded and plentiful with double lounges and covered lounges. There was lots of room between chairs and tables in lounges, dining, public areas. Cabin - Our cabin was category G2, suite 881 located on the aft end of the ship. The miscellaneous details and decor were very nice - glass front cabinetry, marble floors and the best cruise ship bed we've ever been in. The floor space of the balcony was larger on the back end of the ship but due to the slope of the solid railing the usable portion was similar to others of the same category. The railing on the back is solid vs the suites on port and starboard which you can see through. The cabin was not as large as expected but the bathroom is quite a nice size with a large shower. The TV was oddly placed in front of the bed vs the couch so you had to be in bed to watch TV which makes it impossible for one person to stay up and watch a movie while the other one sleeps. The movie selection was very good. No CNN or ESPN but there was BBC, CNBC and MSNBC Food/Dining - the quality was good and plentiful with an incredible selection. Compass Rose was the main dining and very noisy which I would have expected to be muffled given the pickiness of some of the other details put into the ship. You could ask for a table in the back where the ceilings were lower making it quieter for a better dining experience. The menu was very good in Compass Rose and once we found the quiet place, we preferred it. Seti Mari was our first choice due to their appetizer buffet and dinner being off the menu and served. But Seti Mari became busier as the cruise went on and there was quite a wait to get in. Hint - go early or you may have to wait. Breakfasts and lunches at la Veranda had good selections and the produce was good quality. The pool buffet was a smaller selection but you could order off a menu for a better selection. The specialty dining venues were nice and very popular but other than one visit each, we opted for the non-reservation venues. Service - They boast a higher crew per passenger but we found that too many people reduced the service. Sometimes the staff was tripping over each other and sometimes they ignored thinking someone else had already taken care of it. Overall the staff was very nice and helpful but efficiency was not their strong suit. Entertainment - The main show room is poorly designed with many obstructed seats not only from support poles but from balcony overhangs and security railings. We attended one lecture and one show. We walked out of the show due to quality. They did have a strings group and a piano entertainer which we enjoyed at other venues. Excursions - they had a nice selection of excursions and the staff was very accommodating to changes. Spa Facilities - While we are not typically spa people, this spa was fabulous. Overall we enjoyed the cruise. It was still a Regent luxury quality cruise which is premium to mass market cruise lines which we also take as we are itinerary driven. Given the right itinerary, we will take Regent again. Read Less
166 Helpful Votes
Sail Date: October 2016
My wife and I have cruised on two other lines: Disney when with the grandkids and Crystal just for us. We were looking for a Med cruise this October and checked Crystal first but neither of their ships were in the area we wanted. So we ... Read More
My wife and I have cruised on two other lines: Disney when with the grandkids and Crystal just for us. We were looking for a Med cruise this October and checked Crystal first but neither of their ships were in the area we wanted. So we took a chance and booked Regent's newest ship, the Explorer, from Venice to Istanbul. But when the problems erupted in Turkey, we switched to the Navigator from Venice to Rome. Eventually, Regent also cancelled the Istanbul stop but by then we had already switched. We were hoping Regent would be a comparable experience to Crystal, thereby expanding our luxury cruising options (we like the mid-sized ships) to more than just Crystal's two ships. It didn't work out that way. First, the good. The food in general was better than Crystal, including the specialty restaurants. The breakfast and lunch buffets were OK but more limited. Lots of menu choices in the main dining room but also a lot of repetition from night to night. The shore excursions were free and good quality. The free part was useful in that we cancelled one or two due to bad weather. Now to the downsides. First, the ship itself. Low ceilings, lots of vibration, no central grand public areas, stinky toilets, malfunctioning a/c, tiny casino with not much action, limited on board activities (no movie theater, few enrichment activities such as painting, computer, cooking, language or golf classes), and, despite the recent renovation, a tired overall look. We were told that the drydock was much shorter than advertised. Repairs continued during our cruise, such as replacing doors, refinishing outdoor decking, etc. This made much of the ship an obstacle course, since you never knew what areas would be closed. When it rained, water would puddle up on the deck, making passage impossible from one area to another. Overall, the ship did not succed at being either luxurious or intimate, as their advertising would have you believe. Next, the service. This is where we really missed Crystal. Onboard, wait staff were indifferently trained. Little things like serving plates from the wrong side to clearing dishes before all at the table were finished, to more important things like not knowing your name, not following thru on requests, getting orders wrong, etc. Some examples. The hair dryer in the room wasn't working so we asked for a replacement. It never came. Wanted to cash out some chips (when the casino was open) but was told the cashier was out to lunch and no one else could help. Staff on deck did not understand why I would want a fork to eat my salad with since I was seated at a lounge chair instead of a table. Reception, destination services and concierge desks were not staffed on any kind of regular schedule. While you could arrange a medical consultation if you needed one, there was no 24 hour accessible area to just pick up a Tylenol or other OTC medication. Poolside grill service was very slow. Staff seemed to be all over you when you didn't want them and nowhere to be found when you did. Please don't come over three times and ask if I"m finished eating when I am clearly not, then leave the plate to attract flies when I clearly am finished. On Crystal, at the concierge suite level, one could order room service from the main dining room or any of the specialty restaurants (and in any combination). In a comparable suite level on Regent, room service was limited to items on the room service menu itself or only from the main dining room. The level of English fluency was much lower than on Crystal and the staff were not as varied as to nationalities. I don't think all the world should just speak English, but a luxury line catering to lots of British, Australians and Americans could do a little better in this area. Shuttle service to the port town centers was not handled very well, overall. One particularly bad example was in Corfu, where it was pouring down rain. Regent had no shelter tent set up at the pickup point to wait under for the bus, altho other lines did. Then when we got back to the ship, the bus parked a couple hundred yards from the ship and we had to walk in the heavy rain with no shuttle, tenting or staff with extra umbrellas to help. Many of the ship design issues are just baked in to the experience and there is little Regent can do about that. But the maintenance and service issues are things they could certainly address. While one could certainly consider a number of the things I mentioned as "first world problems," the fact is that when you spend at this level, you should have a right to expect a superior experieince. Regent simply did not deliver this. Back to Crystal! Read Less
94 Helpful Votes
Sail Date: October 2016
We were first-time cruisers with Regent. We had heard such good things about them so decided we must try them. We had used Seabourne on many occasions. We are perennial cruisers and I have never complained about a cruise line before. ... Read More
We were first-time cruisers with Regent. We had heard such good things about them so decided we must try them. We had used Seabourne on many occasions. We are perennial cruisers and I have never complained about a cruise line before. We have been on four cruises this last year. Transfer from the airport to the dock to pick up the water taxi was a nightmare and not suited to travelers whose walking was limited. No alternative was given to those people. They had to send the launch back to collect some people they had missed. Several passengers were complaining. The ship is 'tired' I wondered if it was going out of service. Our dining experience was very disappointing, long delays and one night our table of 6 was left for 3 hours before being served. We missed the show we wanted to see. The F&B team sent a bottle of champagne to our room as an apology. big deal- as all the drinks are included free anyway. We had bought 2 bottles of wine off the specialty wine list, which we thought would be ample for the 6 of us as we were not big drinkers. Because of the huge delay we felt obliged to have another. They could have reimbursed us for the third bottle of wine we had bought as an apology, especially as we only bought the last bottle because we had nothing else to do, but they wouldn't do that when asked . They said they lost our order in the kitchen but most nights the service was exceptionally slow. A lot of the staff seemed untrained. We wondered if they had moved them to the newer ship and we had all new staff. Some didn't really speak English or understand what they were being asked. We liked the Prime 7 restaurant but were very limited in how often we could use it. The bar staff were great, our butler was wonderful and the omelet/pasta chef was brilliant. Overall I doubt I would use Regent again. Read Less
16 Helpful Votes
Sail Date: September 2016
Having previously experienced SS Mariner in April 2015 we were really looking forward to taking a voyage on the new SS Explorer in Sept 2016. It was a 10 night cruise from Venice to Monte Carlo with various interesting ports of call along ... Read More
Having previously experienced SS Mariner in April 2015 we were really looking forward to taking a voyage on the new SS Explorer in Sept 2016. It was a 10 night cruise from Venice to Monte Carlo with various interesting ports of call along the way. The ship has been described with many superlatives and the anticipation levels were high. Please note: Long review warning! We enjoyed pleasant overnight stay at he Marriott Hotel in the Venetian lagoon. Lovely hotel, excellent setting/position, great rooms and very good service. The downside was that outside, particularly the roof top pool, it is infested by wasps! Unfortunately, my wife got stung on the foot a couple of hours prior to us boarding the ship - and spent the next 8 days with a badly swollen foot and leg, which caused a few problems - but she overcame it all stoically in the end. On arrival at the ship you can't help but be impressed. It is certainly luxuriously appointed and the opulence of the public spaces is very grand indeed. When we arrived in our Seven Seas Suite, despite having some idea what it might look like, the impact was still overwhelming. The furnishings and decor are lavish and bright, the space is utilised very efficiently to include a glass topped dining table/chairs and a desk area within the main living room and a large, separate bedroom. The main bathroom is huge with a jacuzzi bath, 2 wash basins, large shower and separate toilet. We also had a "guest" bathroom in the entrance hall - this was a very practical and well appointed feature too. In act, we preferred the wash basin & tap arrangement in there to the main bathroom tbh. It had a more homely feel too - with a deep red decor. The balcony, more later, was huge well (but not brilliantly) appointed and a great place to sit with the daily canapes and a glass of wine as you sail out of the various ports. Remotely controlled curtains and a very large, walk in closet/wardrobe are additional features to this suite. All the dining venues were superbly appointed and, with one exception, we enjoyed first class meals in idyllic, contemporary surroundings in all of them. More of that later. The al fresco dining at La Veranda was larger than on Mariner and we were able to take full advantage of that at breakfast and lunch due to the superb weather that we encountered on this cruise. Thus, we never had breakfast in the Compass Rose and we preferred La V to the room service breakfast - which as superbly laid out by Yudi, our friendly and helpful butler when we did chose that option. Regent breakfasts en suite don't quite do it for me tbh. They are great for early departures on tours, and we did that a few times, but I've yet to have decent scrambled eggs and the restricted menu options/lack of flexibility (or thinking, "I'd quite like something else now") is always an issue on any ship. As I indicated above, all the public rooms are spectacular and lavishly appointed. None more so than the dining rooms and the lounge areas. Quite why there are so many chairs and settees in the main Reception are I'm not sure, they do seem to be rather superfluous to requirements there. Equally, the Meridian and Explorer lounges could be a tad larger in order to accommodate sufficient guests on the occasions that something of general popularity occurs within them. Whilst they are adequate most of the time, there were odd times when they were simply not able to fit everyone in. The trio, "Nature Rhythym" who performed in the rather darkly appointed Explorer Lounge most evenings were lively, versatile and very entertaining. We were delighted to find that the lounge pianist, Ross Rannallo, whom we had met on Mariner was also performing on this ship. He occupied the wonderful Observation Lounge most evenings and that was always a great after dinner location for us. Great pianist, wide & cosmopolitan repertoire - vocals may not always be that great but hugely relaxing atmosphere in very comfortable surroundings. Enjoyed the odd cocktail, including a few "Grasshoppers" in the subtle and delightful Obs Lounge! Even won a couple of music quizzes, which we don't normally bother with tbh. Earned some Regent Reward points and were handed some more by a very kind American couple who we'd met whilst competing as well as elsewhere on the ship - thanks for that. Came away with a tot bag, a bookmark and a tee shirt as a result! The theatre is very good and the entertainment we saw was fine, not great but ok. Enjoyed the 2 shows by the "Opera Girls" and the 60's show "Revolution" was pretty good too. Gave some stuff a wide berth but the Asst Cruise Director, David Nevin, provided a decent vocal performance too, All our meals were outstanding bar one. Hugely impressed by the range and service levels in Compass Rose - which was far busier than we'd known on Mariner. You can get lobster or a range of steak & other meat options any evening as well as the daily choice, which was vast. The new pan Asian restaurant, Pacific Rim, was, quite frankly, out of this world. Incredible food in an amazing and staggeringly beautiful venue - with service that would rival anything you could experience on land. The beef tataki, soft shell crab and tempura lobster were beyond magnificent. Fortunately, we managed a second booking in there and the sushi and Miso glazed black cod were just as fantastic. Our experience in P 7 was similar, I just couldn't manage all the 10 oz filet mignon, gratinated potato and creamed spinach! The Maitre D in Pac Rim, Daniela, who also appears in La V, was always extremely courteous and very helpful - the staff under her charge are magnificent too. This is a world class restaurant, as good or better than any we'v eaten in anywhere in the world. Sette Mari (LA V converts to an Italian restaurant at night) was also spectacularly good) - again, far too easy to over at in here. The appetisers served prior to a starter of the hors d'houevre option are superb. The main courses we had were incredible - a surf and turf with largest King Prawn (described a a "shrimp") I've ever seen was superb. The chicken, beef/steak and other options were all wonderful too. One slightly quirky wine waiter in here, found him a bit weird & off hand tbh but others including the versatile, industrious and pleasant Olga (who works around the pool bar all day) and the ever smiling George were all terrific. Chartreuse was a disappointment in comparison to the other dining venues. We were seated at a table for 2 - at the rear, facing out towards the pitch black outside in an already very poorly illuminated area! The food quality and service failed to match the others - bland tasting, lukewarm duck was served here and we discovered that we should have received a complimentary cocktail, which was never offered. We felt like we'd been seated in "the naughty corner" and had no feeling for the general ambience of the restaurant because of that. The Spa is good, had a great massage and the steam room is top notch. The infa red sauna is not popular and is just plain odd tbh. Who wants to sit in a sauna that doesn't get hot or make you sweat? The spa deck a bit of a condundrum too. It is all a bit claustrophobic and regimented. The pool itself is superb but the area is under used, probably a good thing because if 10 people were there it would be far too busy. I'd say that is an ill thought out and badly laid out facility for a luxury ship tbh. The rest is nearly all good - the library is a bit small & limited, another surprise on "the most luxurious ship ever built". The sports deck is superb, enjoyed the 18 hole putting course greatly. The pool area is very pleasant, you can actually swim a few strokes in the pool! We visited some wonderful places and all the Regent tours we undertook were well organised and very professionally operated. Loved the Krka national park in Croatia (my wife missed this due her foot injury) - wonderful views and amazing waterfalls, good lunch, albeit a bit late in the pm, included too. Did Kotor on our own this time - that was spectacular too. Taormina was beautiful and quirky but we were slightly disappointed with Amalfi - the boat ride to Positano lifted that particular excursion and Positano itself seemed far livelier and more interesting than Amalfi tbh. Prior to those 2 trips, Corfu town and the Achilleion Palace was a lovely excursion, as was the later visit to Elba and Napoleon's former residence - Porto Azzuro was great spot for a break there. We were just sad not to see Portofino - as we were unable to land there due to the swell and tendering difficulties. The last day was spent in the port of Genoa. Unfortunately, so e did not get to visit Portofino at all. Maybe next time? We gave Ravenna and Rome (been there a few times and it's a long day from the ship) a miss due to being too busy with other things tbh. So, this was a magnificent trip on a truly wonderful ship. We met some really amiable & friendly people, amazingly several from our home City of Nottingham but others too. Is Explorer fantastic and luxurious? You bet it is. Would we sail on her again? Yes, next week if possible please. Regent provide a marvellous product and this is another incredible ship. The negative comments have to be put into perspective - they are observations and considered thoughts but, overall, we had a truly remarkable and memorable holiday in some of the most luxurious surroundings you could imagine. However, there are some really fundamental design flaws in this ship in my view. Notably; *** No outside forward seating or viewing areas beyond the pool and the deck above. There is an abrupt wall that prevents you from viewing sail ins/outs from outside unless you are on deck 12 above the pool. Equally, if you want to sit outside, you have to sit by the pool or the jogging track! All the seating is magnificent and comfortable - but it is all crammed into the relatively confined space around the pool ad the deck above. That is not good. The crew seem to have some good, elevated relaxation areas on the decks above but the guests don't! *** The spa area needs a re-think in respect of design and facilities. It fails to attract guests but it could't cope if more than a handful ever arrived! ***No aft facing lounge - i.e. like the Horizon Lounge on Mariner & Voyager. the Explore & Meridian lounges are too similar in function and layout, if not decor. ****The sun loungers only recline to about 60 degrees - so it is impossible to lie at a comfortable sun bathing angle. Flat out is ok on your stomach, but not on your back. that is really strange. ***We had a lavishly appointed suite with a huge balcony - massive settee, dining table and 2 chairs - and 1 sun lounger. Not sure why, on a balcony you could play football on, that you only get 1 sun lounger between 2 of you. I'd suggest that all of those issues detract, slightly, from this ship being quite as magnificent as it could, very easily be. Yes, they may be minor flaws and they don't ruin your experience, but so much detail has gone into the at work and fixtures and fittings - a bit more attention to the simple practicalities might have helped. I hope that Regent address some, if not all, of these points with their planned offering in 2020. Looking forward to further adventures on Voyager in 2018 (Hong Kong - Bangkok) and, as we purchased a future cruise certificate on board, another one at some time too! Read Less
19 Helpful Votes
Sail Date: September 2016
Oh some reviewers can be so, so picky. Money doesn't buy class (personal class, not the material class of a cruise ship dahling). We encountered a couple of serial complainers on the ship who delighted in having a whinge, bemoaning ... Read More
Oh some reviewers can be so, so picky. Money doesn't buy class (personal class, not the material class of a cruise ship dahling). We encountered a couple of serial complainers on the ship who delighted in having a whinge, bemoaning everything from the wifi - "just not good enough" apparently, despite being out at sea with up to 750 other people logging on simultaneously - to the number of stairs they had to climb (errr ... take the lift?). We loved everything about the cruise, from the cabin (just beautiful and so spacious with gorgeous L'Occitane toiletries in the bathroom); to the choice of restaurants (Compass Rose was a favourite); the pool; the spa (we now want our own personal aromatherapy steam room at home), the gym with a view...; the spacious public areas with their incredible chandeliers and stunning artwork... And we found the staff that we encountered to be lovely, charming and attentive. The excursions were well organised and not remotely patronising, and incorporated small groups on large buses, so everyone could spread out and not have to sit shoulder-to-shoulder. Rough seas meant a change of port twice but being an act of god, we can't complain. The only negatives that we could identify involved 2 senior food & beverage officers cracking down on waiters/waitresses at Sette Mari which we felt slightly uncomfortable about. One of the evening shows was a smidge on the dull side (just too much tap dancing really, that's all...) but the rest of them were very entertaining, and varied.The Krew Kapers show was fun and we loved how the behind-the-scenes staff got a chance to croon away on the stage (the security officer was brilliant). Quite simply, we loved every luxurious moment of it ... We are Explorer ;) Read Less
68 Helpful Votes
Sail Date: September 2016
Positives-Amazing weather. Best butler. Great food in Sette Mare and Prime 7. Nice pool & aft infinity pool lovely but hard to access.Fun experience in Asian restaurant. Entertainment - such very good shows-loved the Opera Girls. Fun ... Read More
Positives-Amazing weather. Best butler. Great food in Sette Mare and Prime 7. Nice pool & aft infinity pool lovely but hard to access.Fun experience in Asian restaurant. Entertainment - such very good shows-loved the Opera Girls. Fun cruise director. Love David Nevin's show. Liked breakfast in Sette Mare. Negatives- Cabin(see below). No outdoor bar. Bad excursions with crummy buses(they were only 1/2 full and should have used smaller more modern with legroom etc.) Impersonal, robotic service on deck & lounges. Two ports changed because of conditions(1 meter seas-seemed overly conservative). We had no excursion planned for Portofino and when changed to Genoa the ship only accommodated people who had booked tours & didn't provide a shuttle to Portofino. Chartreuse was so disappointing- timing way off, service awkward & not professional. Would nave enjoyed a ship formal night.Things like caviar at breakfast on Sun-we just stumbled upon and felt it might have been better communicated. Bad communication about any changes-seemed guest's responsibility to study newsletter for new info. Read Less
159 Helpful Votes
Sail Date: August 2016
We have been fortunate to experience over 30 cruises but never with Regent. Our primary motivation for booking this cruise was to make a comparison with our favourite line Seabourn. This is our analysis for what it is worth. The ... Read More
We have been fortunate to experience over 30 cruises but never with Regent. Our primary motivation for booking this cruise was to make a comparison with our favourite line Seabourn. This is our analysis for what it is worth. The classiest: Seabourn wins hands down. When you arrive Seabourn offers a selection of spa-type soaps and gels. They have placed two of your chosen alcoholic beverages in your room where Regent has you order one bottle from your cabin steward. Regent only provides a tote bag in their penthouse suites. Seabourn staff make an extra effort to call you by name. On Seabourn, you can order caviar with your cocktails in the lounge. You just get an overall feeling of elegance on Seabourn. Atmosphere: We were disappointed to find a large number of families on this cruise. While we love our grandchildren, we would never take them on this type of cruise. This changes the whole atmosphere. If Regent is promoting family cruising they should let us know. Best dining: Seabourn is far superior. On Regent, we found the cuisine in the main dining room bland and lacking in creativity. Regent's Veranda buffet was very limited and quite repetitive. Seabourn's Colonnade had a greater selection for both breakfast and lunch and tended to have themes each lunch. In the evening, both tended to provide similar menus. The Rock the Boat night on deck was a disaster food-wise on Regent. The seafood and meat were cold, tough and dried out. A highlight on Seabourn is their galley lunch where you pass through the galley to select your food. Seabourn and Regent each have one specialty restaurant. Here I think Regent is superior. As an aside, we think the best food at sea is on the Oceania ships. Best staff: Staff on both lines are very friendly. Best décor: Hard to say. The Navigator was recently renovated. They made a big mistake with the size of the chairs in the lounge. Entertainment: Neither line has outstanding entertainment. Regent tend to rely heavily on a troupe of singers and dancers while Seabourn uses more solo acts brought on board. The facility in the Navigator is beautiful. Best ship: While the Navigator has been refurbished, we found the engines at high speed and the thrusters caused an annoying vibration throughout the ship. This may be particular to this vessel so cannot generalize. Best cabin: Both lines have good sized rooms. The bed on the Navigator was superior but the bathroom had a mouldy smell. Best tours: Regent includes the tours so they win this category. We do not believe the tours on Seabourn are worth the price so tend to arrange our own. However touring every day on this cruise (sometimes for 9 hours) was exhausting. We found this less relaxing as we felt committed to the tours (maybe our fault). In summary, we will be going back to Seabourn. We find the elegance, ambiance and the food is more important to us than the free tours. Read Less
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