We were disappointed with the cruise from Vancouver to Tokyo, for it lacked the five star quality that we were expecting. We have been on over 20 cruises, and in certain areas-like the internet and excursions-it was by far the worse of any cruise. Perhaps Regent is now a three star line.
I will start with The Good. The food ranged from good to excellent, with the specialty restaurants and ...
Cruise was satisfactory, however the staff was inadequate and inexperienced. We were disappointed that there seemed to be no serious attempt at providing the social experience or entertainment experience that had been advertised and promised. We were continually told that the staff was short due to covid.
We were continually asked by the staff how we wanted something, food or service, then ...
Here's how we would (and do) compare Regent to Oceania. The ship was lovely, our cabin was spacious, and the walk-in closet was more than sufficient. In addition, the service was very good, albeit not quite up to what we have come to expect on Oceania. The showroom and shows were every bit as good as Oceania. The entertainment director, Andy, was the best we have ever had and we met some really ...
We selected Regent because we have friends who highly recommended Regent as the best in the business. We were a party of 9 on this cruise to Alaska. 1 Grand Suite, 3 Penthouse Suites, and 1 Concierge Suite.
The cabins were very nice although the Grand Suite had A/C problems from the start and took repair on several occasions. This should have been repaired prior to boarding. All other ...
First cruise on Regent Seven Seas. Heard good things and had high expectations. Ship is "tired" and showing wear. Hanging artwork a joke. SPA was crowded. Food was good but not exceptional. Service was only average in restaurants, staff not well trained. Had to stack plates on table before they would remove them. Internet was bad to nonexistent. Excursions (included) were okay, but ...
This was our first time on Mariner, but we have sailed on the RSSC Navigator and Explorer. We are booked on the Voyager for December. This 7 day cruise was our first to Alaska, cruising Vancouver to Vancouver.
One on-board, we asked about a possible upgrade from our rather small concierge suite #871. For $1,000 additional, we moved to PH suite 905. It was money well spent. In addition to ...
My husband and I booked this cruise 18months ago following a presentation which combined an excursion with Rocky Mountaineer prior to this cruise. This suited our needs to celebrate our special birthdays and were looking forward to experiencing a 6 star ship. We have previously sailed with Celebrity.
Embarkation in Vancouver was very quick and easy and it wasn't long before we were sat on the ...
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is was very good there were just too many niggly issues, so for us a let down.
This was only our 2nd cruise - the first on Seaborn - and we thought this would be ...
The cruise was pretty good, definitely geared toward an older crowd. The Alaska Cruise was great, but it was after we returned that the harassment began. Despite multiple request and attempts to be removed from the mailing list, I receive at least 2 brochures a week and when I tried to unsubscribe through the website, then I started to get emails. I will NEVER sail with them again due to their ...
After a savvy cruiser told us one of her favorite cruise line was Regent, we decided to give it a try. Probably I overhyped myself to a level that was hard for Regent to fulfill. But upon further pondering I concluded that despite my own overblown expectations the service of the cruise was for sure way below average specially considering the price premium.
The amount of service offenses are ...