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13 Regent Seven Seas Southern Caribbean Cruise Reviews

Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You ... Read More
Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You can see the NCL touch - cheapening everything. They offer free side trips, but unless you book them months in advance - forget about them. Also, most people on these ships are old, but they offer lots of excursions that most people don't have the physical capability. When we asked waiter for coffee in card room, we were told they could not service us there. Also, there is a big pole in the card room , so instead of 6 tables, it is only 5 1/2. Really bad design for brand new ship. Regent/NCL is only interested in taking you money. I can stress enough, stay away from this greedy, non-caring cruise lines.!!!!!! Read Less
Sail Date December 2016
Was worried when I saw some negative reviews. I don't know what their problems were, but this cruise was amazing! The new ship is truly beautiful, from Versace china to glass and crystal chandeliers. Service is beyond good. We were ... Read More
Was worried when I saw some negative reviews. I don't know what their problems were, but this cruise was amazing! The new ship is truly beautiful, from Versace china to glass and crystal chandeliers. Service is beyond good. We were staying in a Penthouse suite. Suki our butler was very efficient and pleasant. He kept our bar filled with whatever we needed and always asked what he could do for us. Service in all areas is top notch. Always smiling, helpful. Our suite was huge, the bathroom bigger than mine at home. Loved the power washing shower heads! very comfy bed. Food in every dining area was very good. Lunch by the pool was the least tasty, tended to be a little heavy on the salt. We ate in all the specialty rest. they were all very good. Pate, souffles, steak, quesadillas, all great. we found that you could also eat in Prime some days for lunch. It has a different lunch menu and it was great. This cruise is NOT for people looking for a party time or for small children. Most of the people are retirement age, (68,55) fine with me. Only a couple of minor issues. Wifi is a pain. always having to sign back on and could be faster. Wish they had CNN and ESPN on the tv. Those are my only tiny complaints. Already put my deposit down for our next cruise! Read Less
Sail Date December 2016
This was our third Regent cruise, first one on the Mariner. Although the cruise was fully booked, it never felt crowded. There are lots of quiet places. Service on board is what makes this cruise line stand out, it is excellent. The ... Read More
This was our third Regent cruise, first one on the Mariner. Although the cruise was fully booked, it never felt crowded. There are lots of quiet places. Service on board is what makes this cruise line stand out, it is excellent. The food is good in the main dining room, but very good in Signatures and Prime 7. We are not crazy about Setti Mari. The cabin was roomy, lots of storage and a walk-in closet and a nice bathroom. The room steward and stewardess were excellent. The shore excursions are varied and well organized. No problems getting off the ship on time, or in the tenders where necessary. There are not a lot of organized events which is OK, but a bridge class would be nice for sea days. The lectures on this cruise were not good, about villains of the Caribbean which is not inspiring! Embarkation in Miami was unusually slow with long lines, but may be explained by the ship having to be sanitized due to sick passengers and crew on the previous cruise. We love this line with their all inclusive pricing and we already booked a cruise for September and next February. Although expensive we feel we get a great product for the price. Read Less
Sail Date March 2016
Miami first, went downtown to Lolitas, great fun. Overnight at Double tree Airport hotel, ok but past it's best, not much to do. Ship great, embarkation easy and quick. Cabin 511, no vibration. Great food, great staff, good ... Read More
Miami first, went downtown to Lolitas, great fun. Overnight at Double tree Airport hotel, ok but past it's best, not much to do. Ship great, embarkation easy and quick. Cabin 511, no vibration. Great food, great staff, good company. Mixed excursions. St.Maarten Admirals cup, fun, great experience, closest I am going to get. St.Lucia, island not up to expectation, ok. Beach safari - poor, Regent need to review, taken to the wrong scruffy beach, before taken to the right one, ok, but wasted too much time. Lucky the companions were fun. Antigua , catamaran lobster cruise, beaches great, cruise good, but too many people on the boat. St.Barths, the best. Also the ATV tour was great too. Like St.Tropez. Puerto Rico, didn't do an excursion, but the town is great, shops bars, culture, old town feel. Nassau. Blue Lagoon, good boat ride to the lagoon, but really more for kids. Nice beach, not enough shade, food average, drinks prices a bit high. Nassau looked nice as we sailed by! Miami, hop on off bus tour good, South beach great, did some bars, the Diner, and the Wolfsonian museum (a must see if you like Art Deco). Read Less
Sail Date March 2015
Having cruised on the SS Navigator many times, quite some years ago, my wife and I looked forward to a wonderful trip, similar to the ones we had experienced before. We did, but also found changes we consider have impacted negatively the ... Read More
Having cruised on the SS Navigator many times, quite some years ago, my wife and I looked forward to a wonderful trip, similar to the ones we had experienced before. We did, but also found changes we consider have impacted negatively the quality of the cruise, likely resulting from the change in ownership several years ago to an investment company obviously more interested in profits than in maintaining quality and excellence (examples – eliminating from the restaurants the rolling carts taken to the dining tables with the cheeses or desserts for guests to select, as well as eliminating preparing Caesar salads and Crêpes Suzettes directly beside the tables). Also absent were the classical and semi classical music (piano, harp, violin or quartets) offered in the public areas and theater, leaving only a “classical” music TV channel which more often than not confused what is considered classical with singing operettas, jazz and blues. We experienced the same changes on the Mariner last year while cruising from Barcelona to Buenos Aires with similar results, also making that cruise almost totally wonderful. Embarkation and Disembarkation As expected, embarkation was efficient and smooth, but initiated later than necessary—at 12pm. It could and should have begun as early as 11am or even earlier, as is the case with Azamara, for example (10am), where guests remain in the public areas, which in the Navigator are plentiful and ample. Yet, for reasons unknown Regent has remained stuck to noon, unnecessarily. Disembarkation was equally smooth and efficient, in this case with the purpose of having everybody out by 10 am. We left our cabin about 9am and already many of the surrounding cabins were clean and ready for the new passengers. Cabin As one expects in a luxury cruise ship, the cabin was clean and very comfortable, with an overly large bathroom and walk in closet, large screen interactive television, DVD player and a desk clock. Unfortunately, it requires maintenance, particularly on the veranda and the sliding door. The two cabin stewards were excellent, efficient, friendly and with a disposition to assist us whatever our whims. This ship has the largest regular cabins in the industry, well proportioned and well lit. We particularly appreciated the reading lamp, which we have not seen in other cruise ships, and the night light, which is not found in many other cruise ships. A special comment merits the bathroom, which can accommodate a crowd without difficulty and perhaps hanging clothes to dry comfortably. The amenities were also of top quality and replenished as needed without having to remind anyone. The cabin had 3 phones, which is also unique to Regent. What we miss in all cruise ships we have been and missed here also are earphones, to enable watching television without bothering the cabin partner (my wife). Dining Meals where excellent in quality, presentation and size, as expected in a luxury cruise ship. For long trips like ours (24 days), the menus may seem rather short on alternatives and one may get tired of repeating certain dishes, however, the quality of many dishes called for repeat portions after several days. The Navigator also provides several alternative restaurants with different offerings. We found the crew assigned to meals and drinks, from the managers to the servers, very friendly and very efficient, at all times prepared to satisfy whatever whim one may have, even to the point of preparing a special dish or dessert upon request. Many remembered the names of guests, which contributed to a relaxed atmosphere of friends as if in a country club. Our only criticism is that the so-called “Mexican” dishes had nothing to do with real Mexican dishes, although well prepared and very tasteful. Public Areas The Navigator has more than enough public areas for those who like to spend their time in the company of others instead of in the cabins or verandas (we prefer the cabins). The library was well stocked with books, videos and computers, proportioned for the number of passengers using its facilities. The same applies to the three areas with bars, two of them providing space for dancing when and if appropriate. All the bars were well stocked and well serviced with experts who quickly prepared whatever whim one may request. The casino is somewhat bigger than necessary and thus with excess capacity since it was never crowded. The theater is really spectacular, with ample comfortable seats and more than enough space to sit every passenger. The entertainment was also very good, although we would have liked more comedians and some classical presentations. Conclusion Overall, we had a very enjoyable cruise. Although the ship will soon be docked for maintenance and improvements, we found it very comfortable and well balanced. Our deck 7 cabin at the center of the ship was very quiet and steady. To be fair, however, we heard people on decks 10 and 9, towards the back of the ship, complain of noise and vibrations. This is understandable, since we also experienced similar discomforts on the Mariner several years ago when we occupied a Horizon suite. It was not the case in the Azamara Journey amd Quest, nor on the Queen Mary 2.   Read Less
Sail Date November 2014
We enjoyed our Regent trip. Ports aside, the ship size was very much to our liking. The food at dinner was good but breakfast and lunch were nondescript--not bad, just not extraordinary. The service was outstanding across the ship. Our ... Read More
We enjoyed our Regent trip. Ports aside, the ship size was very much to our liking. The food at dinner was good but breakfast and lunch were nondescript--not bad, just not extraordinary. The service was outstanding across the ship. Our cabin was a perfect size and nicely appointed. We thought the ship looked a little tired and needed some refreshing as the carpets were quite stained and the paint was dull. We were disappointed in the excursions only because they were entirely too short. For an 8-hour port stop, an excursion would last 4.5 hours +/- with no alternative excursions offered in the afternoon. So, you wound up back at the ship way too many hours before sail away with not much to do. Most of the ports required a substantial drive to get to points of interest so it wasn't or didn't make sense to strike out far on our own afterwards if we did a ship excursion. We were also surprised that there were no ship side "small things" at sail aways. Unlike Azamara, there were no bands, dancers, cold towels, refreshing drinks or anything of the sort when you returned to the ship. That is something we particularly enjoy and missed it on Regent. Lastly, the demographic on the ship was very cliquish. Although active and personable, there wasn't much room for newbies although we found this to be primarily true with Americans. So, we enjoyed the company of the Brits more! Will we do another Regent? I don't know. If it is the only ship sailing a particular itinerary we want to explore, then yes we surely would. If there are pleasing alternatives, then we would probably select another line. Based on our Azamara experiences versus Regents, we don't feel the cost of Regent is justified. Since we are adventurous travelers who don't require a preset excursion, Regent doesn't pay attention to the small details that make our trips extraordinary (i.e.: breakfast on the balcony, ship side entertainment, etc). Read Less
Sail Date April 2014
We sailed out of Lauderdale on Feb 6 and we enjoyed every minute. I had read several negative reviews of this ship and was feeling very apprehensive as we embarked. The embarkation process was very smooth and we were in our cabin in no ... Read More
We sailed out of Lauderdale on Feb 6 and we enjoyed every minute. I had read several negative reviews of this ship and was feeling very apprehensive as we embarked. The embarkation process was very smooth and we were in our cabin in no time with a glass of champagne in hand (I do agree with some other reviews- the champagne was not great and gave me heartburn). However, it is a classy touch! Our penthouse suite was lovely and our butler, Sinjii, was very good as was our stewardess, Maranissa. Our cabin was always immaculate, bar fridge well stocked and my favourite wine always there as well. The suite was a bit of heaven! The bed was very comfortable. I found the balcony small but we did not spend that much time in the cabin so this was not an issue either. I do agree that the decor is a bit tired, but if that is the only criticism it does not detract from the experience. The ship is still very elegant and is being refurbished this spring. Also, it is a small ship so expect the rock and roll; if you want smooth I would suggest that you pick a big ship. To expect smooth on a small ship is an unrealistic expectation. We had only one rough night and that was it. So I can't complain here either. The food was fantastic as well. The included wines were quite good once you tasted several and found some to your liking. The beer was always cold and you were waited on all the time out on the decks and in the restaurants and bars. I am an experienced cruiser and this was by far the best service I have ever had. The main dining venue was very good. We steered clear of the buffet most of the time only because I am tired of ship buffets. We did have breakfast there once and it was fine. We also ate lunch at the back of the buffet outside and it was lovely. The salad selection is excellent. The ports were wonderful as well. Belize and Guatemala are very poor countries so expect that before you get there. I don't think I would go back to either country. It rained the entire day in Guatemala which was a bit disappointing but we made the best of it playing cards at the beach resort which on a sunny day would have been lovely. Our favourite excursions were cave tubing and the speed boats- book them early as they get wait listed very fast. The crowd was older than us on average. What truly impressed is the care given by the staff to older and more frail cruisers. From umbrellas to support to get into wheelchairs, the crew was amazing. But by far we really enjoyed the people we met within our age range. On a small ship you get to know people and we have met some very good friends; something we have not done on the larger ships. This will not be our last Regent cruise! Read Less
Sail Date February 2012
This is my 2nd cruise with Regent. The first on the Navigator. It is as nicely appointed and detailed as we have come to expect from Regent and it was kept clean and in good condition. I don't think that was a big chore as the ship ... Read More
This is my 2nd cruise with Regent. The first on the Navigator. It is as nicely appointed and detailed as we have come to expect from Regent and it was kept clean and in good condition. I don't think that was a big chore as the ship had just come out of dry dock. Our cabin was on the 11th deck and unfortunately directly below the treadmills in the gym. Yes every day ALL day someone was running on them. There was NO way one could take a leisurely afternoon nap and forget any relaxing evening appetizer as the continual thumping of someone running on the treadmill overpowered everything else. Our safe did not work and we contacted several different people form the cabin stewardess to the security officer... I doubt the safe is working yet! We did not have a room service menu in the book of ship info and was treated a bit snooty by the butler when I asked for one. FINALLY-- the executive staff was not all helpful or friendly. The cruise consultant Mike was in fact rude and we have cancelled a scheduled cruise in August. Basically all he could tell us repeatedly was how busy he was booking... booking- booking - booking - booking- Really he said 6 times in one brief conversation... The excursion director seemed a bit terrified of face to face dealings with guests and I got the idea none of the excursion staff really had been on some of (or most of ) the excursions. The staff ALWAYS seems as though they are too busy to talk to YOU - to bad YOU are NOT important enough. NOW-- the room was nice - clean and the housekeeping is impeccable. The maintenance is so-so and honestly the revamp of the pool area is a surprise as I had thought for the first 7 days "to bad they didn't redo the pool in dry dock" Silly me , they did ... I don't think I would spend the money on Navigator again. Unless some substantial improvements are made and very publicly declared. Read Less
Sail Date February 2010
My wife and I are in our late 50's, financially comfortable with me still working. By 2008 were status post 4 yearly cruises with Princess. At the time, we had gotten increasingly tired of the non-stop promotions and hand numbing ... Read More
My wife and I are in our late 50's, financially comfortable with me still working. By 2008 were status post 4 yearly cruises with Princess. At the time, we had gotten increasingly tired of the non-stop promotions and hand numbing signing for what seemed to be everything, and for that and many other reasons decided to cruise Galapagos on the Celebrity Xpedition in the Spring of 2008. As it happened, it was an ALL inclusive cruise, and we enjoyed that so much that we decided that our 2009 cruise had to be on an all inclusive cruise line. Seeing rave reviews about Regent SS, and ready to step it up, we decided to give this cruise line a try and selected a 12 night Southern/Eastern Caribbean r/t from Ft Lauderdale in March of 2009 on the Navigator. Our verdict of the entire cruise experience with Regent is conflicted, because there was much good to say about it, but unfortunately also some bad, with us not yet having made up our mind as to whether the "good" outweighed the "bad" to the point where we today can decide whether we would do another cruise with Regent. For now, we will have to leave it at a "maybe" - we need to let more time pass to see which memories are left standing. Our trouble started by not receiving our cruise documents by 14 days before departure. We had filled out the guest information form and noted to Regent that it did not permit entry of information of permanent U.S. residents (Green Card Holders) and did not allow passengers with foreign passport to have a U.S. address. They never got back to us - and then when we inquired about why we had not received the cruise documents were told that we had not provided the requested information on the Guest Information form. We had to inquire, they did not alert us. By 3 days pre-departure, we and our travel agent were still tussling with Regent about the fact that their form did not permit us to enter our information (with their web-site having been down for passengers from October 09 to departure in March 09). Regent was rigid, unapologetic and impersonal in their communication to the point that we by 2 days before the cruise felt that we may not be able to go because they were still unable to get our documents. Finally on the day before the cruise we received a curt email requesting our Green Card information, provided it and on the day of traveling to Ft. Lauderdale were told that the documents had been issued and were waiting for us at the pier. That meant we had to go to the pier without luggage tags or ticket which made for a fun and speedy security clearance before we could get to the Regent desk - NOT!! Awful, horrendous experience, and not a recommended way to start any cruise! Once checked in and on the ship, things definitely took a turn for the better. The Navigator is a wonderful ship. We boarded at noon and were greeted by a very nice staff and served a glass of Champaign. We had chosen a Penthouse suite (1014) and found it spacey and comfortable. Huge walk-in closet (almost a cabin in its own right). Nice, though not overly roomy bathroom with a somewhat narrow shower enclosure, especially for a big guy. The bathroom floor and walls were covered in marble with oodles of luxury soaps, shampoos and lotions. Very comfortable bed, nice sitting area with lots of shelves and cabinets. The veranda is a little disappointing, and not bigger than mini-suite verandas on Princess. A chilled bottle of Champaign and 2 glasses were readied and amn elaborate flower arrangement was a nice touch. The suite had a 32" LCD flat screen TV and multi-system (region-free) DVD player. There was an iPod with approximately 2500 tunes provided and an iPod amplifier to play it. We didn't check the music choices as we brought our own iPod. Suitcases arrived before departure. We had a butler assigned, and he supplied us with everything we requested (and the ship could provide: we had an elaborate made-to-order breakfast and lunch served in our "suite" with the help of an ingenious coffee table extender and the Butler would get special drinks, wine, campaign and espresso drinks whenever we requested it. He delivered elaborate "canapEs" in the afternoon; kept our fruit basket freshly supplied and also kept the in-suite fridge well supplied with cold drinks, beer and ice and the in-suite bar supplied with 2 liters of common alcohol (we chose vodka, gin). The rooms was kept immaculate with 2 scheduled cleanings a day (including evening turn-down) and it happened swiftly and was complete quickly after the "service" sign was placed on the door. The ship offered organized bridge, chess/checkers, bingo, casino tournaments, puzzle solving gatherings, and pet owner get-togethers with picture and story exchanges. It had a cell phone node that enabled all cell phones to connect to their carrier for a roaming fee ($5/min billed by our T-mobile we just found out!) - the ship charged $7 if using their satellite phones. There was a pretty strong wireless Internet (for a fee: $65 for 4 hours) that made me able to connect without problems from our suite at all times. In addition, the ship offered a computer center with 5 available somewhat dated desk-top computers. It had a library with a limited book, DVD and game inventory. There was a large swimming pool, 2 hot tubs, a large theater, a full service Spa, a smoking room, a caviar bar, a couple of shops (one jewelry and one clothing/general). Everything except Internet, cell phone, caviar, shop purchases, casino and excursions were included in the up-front price > all in all not a bad way to spend 13 days on this our first luxury, all inclusive cruise. A day on the cruise would go something like this: Breakfast was served at a time and order we filled out the evening before, Our Butler would come and set up a nice table with tablecloth and everything we had ordered, stay and serve the first cups of coffee while tiding up our suite. We did try breakfast in the Portofino and did not like it much. The buffet was standard fare and we did not like that you could not order your eggs/omelet directly by the cook preparing them, but had to order them through a waiter making for sometimes lengthy waits and more than once getting the omelet mix wrong. After breakfast and showering, we would then either go on an excursion if in port, or if a sea day relax in our suite/veranda until lunch, which we either took in our cabin or went to the Portofino buffet restaurant to get (there also was a lunch offering on the deck - with more barbecue items) as well as formal lunch in the main restaurant, the "Compass Rose". The lunch buffet in the Portofino was a mixed experience. The salads and fruit selection was excellent, the main (hot) courses were few to choose between and too often bland. One hot soup was offered (as well as a chilled), and I did not find any to my liking during this cruise. A pasta station was staffed by a delightful woman with thick Italian accent who would prepare a delightful spaghetti dish of your choice. More relaxation, a nap and then we were ready for our pre-dinner drinks, which we took in the small cosy "Navigator Lounge". We then went to dinner in Compass Rose. The menu, which had been put in our suite in the afternoon (you can have it served there by the Butler) would successively take you through a selection of 5 starters, 3 soups (1 always chilled) 2 salads, 2 pasta dishes, a sorbet "palate cleanser" and 5-7 main courses, always including 2 "stables" every day (rib-eye steak and grilled salmon). Then a fairly decent cheese selection with each evening feature a different cheese country or area and finally a choice of about 8 different desserts that changed daily. Complimentary white, rose, and red wines was liberally poured. Specialty coffee could be ordered (i.e. Irish coffee) a could liqueur/cognac. The food selection and presentation was excellent, but the taste sometimes a little bland, especially the garnish could be quite nondescript in taste. The main course usually was excellent. The quality of the main wines was in our opinion good and usually from a different country/region each evening. There was a separate wine list with high-priced "premium" wines - but we did not feel it necessary to go there at all. The service was always courteous, but much too rushed, and with much too long waits for food and service when busy. The poor waiters seemed to be worked to death while trying hard to provide personal and pleasant service failed miserably because there were too few of them. Courses flew in and empty plates off the table when the service finally started. On some days a special "wine tasting dinner" was offered in the Portofino, where about wine makers were present and served their own wines as well as explained about the wines and how they were paired with the food. We found these evenings great fun in all aspects, and got to taste some phenomenal. The wine makers were a fun crowd to be with. We returned to the Navigator Lounge after dinner for an after dinner drink, and then either returned to our suite or went to the live entertainment de jour or went to the casino for some gambling. While this went on our cabin had been turned down and once back there and in bed, we would watch either a DVD we had brought or select from 100's of movies that were on-demand and could be saved and resumed later at the point where you saved them. So the following may seem a little odd. Because you would think that if we got asked whether we would travel in the same way in the future on the same cruise line with the luxury, all-inclusive concept we truly enjoyed, that we would answer with a loud YES! - but the problem is, that is not our answer - at best it is a careful "perhaps". One one hand, there is no question that this was a wonderful way to cruise: everything is paid for up-front, the staff and service are terrific and the ship well maintained, clean, spacey and comfortable. On the other hand, as the days passed we found that the other passengers were perhaps a tad more different from us than what we bargained for and were used to. For example, of the 490 passengers on the cruise, My wife and I with our 58 years for sure were among the very youngest. The vast majority were 70-80 years plus, and in conversation it was too much like talking with our parents, with interests and a life we really could not relate well to. Even though there were 2 person tables, there were only few of them, and often we were given the choice of either waiting ~30 minutes for a 2 person table or had to join a 6-8 person table with people we did not know. Once there, we became involved in what too often seemed like idle conversation of little interest to us (complaints about this that and the other, health problems etc. etc.). Very different from our Princess and Celebrity cruises where we always seemed to be able to find compatible couple to connect with. Not so on this cruise. My wife and I would nod and participate best we could while our invisible eye-lids shut down and the brain when into "idle" followed by "escape" mode!. So the last week we always waited for a 2-person table so we could avoid this to us awful ritual. The entertainment, which we on bigger ships had experienced as being quite good whether in the form of comedians, magicians, production shows or a combination of the above was abysmal on this small ship - a total waste of time. The music played on the ship was clearly selected for the 70-80+ clientele and not to our taste at all. So that made us realize that for us there is no "perfect cruise", that whether going with an all-inclusive "luxury" cruise or a main-stream mega-cruise a la Princess, there are pros and cons and which outweighs the other we haven't figured out as of yet. On one hand, we really enjoy the large "normal" cruises, where you can still get a large cabin and veranda, good food, but then will have to pay for tips, booze, soft drinks and many other things on top of the cruise price, but with fellow passengers that are more similar to our age and background, and where because of the size of the ship (2-3000) there are many, many more choices for things to do and see and with much better entertainment. The food on the Navigator was perhaps a step above Princess, but not by much - and certainly not in regards to buffets, and not enough to make this a determining factor - we have always felt the food on Princess was quite good. And maybe 2000-3000 passengers on a single ship sounds like a lot, the ships we have been on with those numbers have been so big that we did not feel they were any more crowded than what we felt on the Navigator. Actually we find the overall dining experience on Princess better where there typically are up to 10 different dinner venues of all sorts whereas on the Navigator there were only 2: the main restaurant and a small Italian specialty restaurant in the evening with little chance of establishing personal relationship to any of the waiters which we so like to do on Princess, due to the Navigator waiter staff being stretched way too thin. We did inquire with the cruise consultant aboard as to a 14 day San Francisco-Alaska-Vancouver cruise in 2010 for us in a large suite and 2 of our friends, and after assuring us he would get back to us within a couple of days (we met with him the second day), he send us a letter that he would need a couple of more days before getting back to us, and finally on the last day we received a form letter from him directing us to our travel agent because he was "too busy". We found this unbelievable shortsighted and silly, especially in these economic times, as we could have plunked down money for a $40,000 trip and now felt slighted and basically blown off as in "you are not really important to us". So there seems to be some deficits in key parts of Regents organization as how to treat customers commensurate with the aura of luxury and catering to the well heeled the seem to prefer to project. Their very poor land based costumer support, cruise consultant support, the like we have never experienced with Princess or Celebrity combined with clearly catering to the pre-Baby-boomer age group makes me seriously wonder where Regent is headed 10 or so years from now. So while Regent with a little effort could have "bagged us" for a 2010 cruise, we have decided to return to Princess in 2010 (and made a reservation for 15 days on a trans-Panama cruise in a Vista suite for us and a mini-suite for our friends). Our conclusion is, that one will need to drink a lot and live high for a Princess cruise to be as expensive as a Regent Navigator cruise. On our Tahiti cruise 2 years ago, a mini-suite with veranda for a 10 day cruise on Princess cost $3000/person in cruise fare with an additional $4,000 for all the extras at the end of the cruise (and we did not hold back with caviar, wine and booze). Regent has a ship at Tahiti as well (Paul Gauguin) where a 10 day cruise to the same ports and with the same size cabin cost $6,000/person, but then was all inclusive. On this Navigator trip we ended up with a $2,000 extra bill (mostly for excursions, Internet and caviar) for 12 days. Read Less
Sail Date March 2009
The Mariner is a beautiful ship and fresh out of dry dock she boasts all brand new seating, carpeting, curtains, bed linens, etc. The thickly padded pool deck lounge chairs are quite possibly the comfiest at sea and I found myself falling ... Read More
The Mariner is a beautiful ship and fresh out of dry dock she boasts all brand new seating, carpeting, curtains, bed linens, etc. The thickly padded pool deck lounge chairs are quite possibly the comfiest at sea and I found myself falling asleep more than once while basking in the poolside sun. Of course, that could also have been the cause of late night activities because while the Regent passenger demographic skews a little older - these are a very active bunch! There are plenty of choices when it comes to how much or how little you want to do while on the ship - and the activities run the gamut from mid-day games to enrichment lectures to team contests to wine tasting. If you decide you want to do absolutely nothing at all - there's a place for that too! The passenger/space ratio on the Mariner is very high and it quite evident, especially when you are looking for some solitude. There are plenty of nooks and crannies and comfortable seating options to be found all over the ship when you want some "alone" time. Embarkation was painless and once on board the ship, we were given flutes of champagne and escorted to the Pool Deck by a staff member who also carried our unchecked bags. The whole process took less than a half hour. Our cabin was ready before 2pm and it was every bit as spacious as I had anticipated. Plenty of room to move around and plenty of storage space. The towels and bed linens are of the highest quality, as is the complimentary bathrobe and slippers. They even provided an umbrella for inclement weather! We had a problem with the safe and with the interactive tv but those items were addressed quickly. The food in all venues was outstanding, although the service was sometimes on the slow side. Nearly every single dish we ordered was cooked to perfection and the presentation was always creative. Room service was always prompt and for the most part the orders were flawless (one or two very minor errors such as forgetting the lemon for the tomato juice). Even the lunchtime pool grill food was way above average, with large juicy cheeseburgers, hotdogs, chicken wings and then an additional themed grill (Mexican, American, Seafood, etc.) with extra items from which to choose. I have mixed feelings about the entertainment. Perhaps I had gone into the cruise with high expectations and since all of my expectations as far as food, service, ambience, etc. was met, I expected the same thing from the quality of the shows. This wasn't really the case. The trio which played on the pool deck during lunch, and then at other times throughout the evening were very very very good! The Regent orchestra which accompanied the singers and dancers in the shows is also very good. The production/variety shows themselves, however, were amateurish and cliched. The (so-called) comic/impressionist that was featured the first night was almost painful to sit through; and he ended up doing two more shows! Truly the best entertainment on the ship (besides the Nature's Rhythm trio) was to be found at the Liar's Club which is touted as a game but should be called a show and is one of those "not to be missed" events. The ship's itinerary allowed us to visit seven different ports in 12 days: Aruba, Bonaire, Curacao, St. Lucia, St. Kitts, San Juan and Grand Turk. It would take far too much room to go into what we did at each port, but feel free to read my blog (http://rsscmarinersoutherncaribbean.blogspot.com) which details the trip further or email me with specific questions. I am not the only one to get choked-up while sitting through the Captain's Farewell the last night of the cruise. And emotions were running high the final morning when having to say goodbye to the ship, the staff, and all the new friends I had made. It is quite difficult to put into words exactly what the Regent experience truly is because it's more of an atmosphere that is created by the wonderful staff. Suffice it to say, however, that once you have experienced Regent, you will want to experience it again and again! Read Less
Sail Date January 2009
I suspect there will always be the Regent vs. Crystal crowd so we'll join the fray. We have sailed Crystal three times but heard such good things about the Regent series that we decided to give it a try. We tried this Caribbean cruise ... Read More
I suspect there will always be the Regent vs. Crystal crowd so we'll join the fray. We have sailed Crystal three times but heard such good things about the Regent series that we decided to give it a try. We tried this Caribbean cruise for its themed cruse. Here are our impressions. Crew: aboard Crystal the crew worked to get your name from the very first day, here aboard the Mariner it was barely a nod in the passageway. There were exceptions, of course, three staff members greeted us by name every time, Stefan, a sommelier, Elmer a main dining room waiter and Marie our room stewardess (who was terrific). But by and large neither the officers, nor crew, went out of their way to know who we were. It was more of a feeling of a hotel stay vs. comfortable cruise ship. There was virtually no welcome for first timers. They do take care of multi-cruisers, with meetings, free internet and the like; first timers with Regent are apparently left on their own to fend for themselves. Service: was spotty at best, we have numerous incidents but here are two in just the first two days: I went to the grill on the pool deck and asked for a grilled cheese sandwich. I was told "it was not on the menu" and handed a menu to choose something else. Rather than do that I went into the topside restaurant and asked the same thing and was told it would be a "special selection" and would take 45 minutes. I said OK, and waited. It was hardly what I would call a grilled cheese sandwich, but that wasn't the point, on Crystal they would have bent over backwards to prepare such a thing. By the by, the remark it is a "special selection" and would take 45 minutes must be the party line when you ask for something out of their comfort zone; we'd heard the same line at least four times during our 11 days. The second incident on our second day was at tea in the forward lounge; I asked the server for honey and was pointed to the table with pastries and told it was there. My wife and I looked at each other rather dumbfounded, and I got up to get it. We had numerous incidents like this for 11 days, taken individually they don't sound like much, but taken as a whole, it gave us a good impression of what the ship philosophy was. It's not the big things, it's the many little things that make for a positive experience. Everyone makes mistakes, but this behavior was so consistent throughout our cruise it had to be policy. Feedback: interesting how they could turn a good idea into a bad one. We were asked on the third day to provide feedback on how they could improve service or any needs we may have. We dutifully filled it out with a few comments such as the ones above and dropped it off at the front desk. We never heard anything back from anyone. Note to Regent, it is better just to not do it, rather than ask, and not do it. No sense in filling out the end-of-cruise form. But we did it anyway and included my e-mail address if they needed specifics, I haven't heard a thing. Food: generally good, a few over done entrees, but the Asian Restaurant, Latitudes, was outstanding as was the topside LaVeranda for dinner. The opening dining is a grand idea and we enjoyed the idea of selecting who we would dine with. However, in operation, this is one of the reasons I suspect we never connected with any of the servers, they changed every night. So it's a dual edge sword. Signatures, the Cordon Bleu inspired restaurant did not go well. Although the kitchen put out some good fare, the wait staff generally sabotaged the effort. I go so tired of asking for everything, I let my empty water glass sit waiting for a refill, and timed it . . . 17 minutes. This is 5-star? Ports of Call: The first stop was a very scary premonition of what was to come, they stopped at Princess Cay, a private beach for the Princess Line and exactly what one would expect, a sea of thousands of chaise lounges, a few tacky small tourist shops and the horror, a lunch that was as covered with flies like I have never seen in any third world country. We obviously elected not to eat there and went back to the ship. Another fuel saving stop was St John's, Antigua, a pitiful place on a good day, but this was Sunday and everything was closed except the usual hawking of cab drivers. The last two stops of the cruise were each only about 4 hours, why bother? Horrible scheduling. Themed Cruise: This was one of our biggest disappointments. This cruise was promoted as a Cordon Bleu (food and wine) themed trip. As members of the Chaine des Rotissuers and Mondiale du Vin, we were excited about the prospects of hearing trusted chefs and sommeliers discuss cooking, pairing and dining. I even called Regent headquarters to get this clarified. I asked why the mini-cooking course being offered (to only 20 out of 700 passengers) for $450 was so expensive and was told it included a hat, apron and book (oh boy . . .). We didn't need any of that, but I specifically asked if there were other talks and discussions and was told yes. There was but one wine tasting course for 45 minutes at 10:45am on the third day, and one chef demo for an hour on the 10th day, that was it. For anyone thinking about a themed cruise with Regent, you'd better get it clearer than we did. A final note, we were used to receiving points of information at each port of call at least the evening before the stop, delivered to the room. With Regent this is not so, at least not with us. We had to go down to the travel desk and pick up poorly photocopied sheets of tips and highlights that morning. As a result we missed many interesting points of interest we would have liked to have seen. Although this may be the standard procedure at Regent, we were never given an orientation, so our expectations were of our past experiences with Crystal. Maybe partly our fault for such high expectations. All in all, a disappointment. Regent's no tipping policy and free alcohol was truly a nice idea, but the service and overall experience was not worth it. Unfortunately, Regent will not be on our list to try again. Read Less
Sail Date April 2008
The embarkation was very smooth. From the time we stepped out of our cab we received top level service. Our bags were removed from the cab and we did not see them again until they were delivered to our stateroom later that afternoon. The ... Read More
The embarkation was very smooth. From the time we stepped out of our cab we received top level service. Our bags were removed from the cab and we did not see them again until they were delivered to our stateroom later that afternoon. The stateroom was spacious and comfortable. We loved the walk in closet and the marble bath. The cabin decor was elegant. When we arrived lunch was being served in two places; by the pool and a buffet was available at Portofino. Deck 10 (Pool Deck) was crowded and as it was a New Years sailing there were more children then I am used to seeing on Regent. Our first few days at sea was quite a challenge as the ship rocked quite a bit. The RSSC does not appear to have the stabilization system that most modern ships have. As such I would not travel on this particular ship again. The activities were typical, the enrichment lectures were fair. There were children in the hot tubs during the day at sea but in the late afternoon the number of children by the pool diminished. My husband and I travel on luxury lines and compared to other ships we have sailed on we found the food good but not outstanding. My meat was always cooked the way I asked for it. The deserts were simple and not up to luxury line standards. In the early afternoons snacks were available by the pool and finger sandwiches were in the lounges. There was always an afternoon tea until 4:30. Dinner was served at 7:00. Between 5:00 - 7:00 if you wanted a snack you needed to order room service. We did several excursions and they were priced comparative to other cruise lines. The groups were small and the service was excellent. Throughout this cruise their were problems with the ship. The toilet in our cabin and nearby cabins did not work sporadically over several days and at times public toilets were locked while they worked on the system. When I called about this I was always told that the problem is being addressed but was not given any time line as to when the system was expected to be in working order. There was water leaking into the hallway by the Navigator Lounge. We were on the first all-inclusive cruise of the New Year. Drinks were plentiful. During the day time in the Seven Seas lounge during the enrichment lectures there was no one to take your drink order. Rather by the door way there was a table set up with cookies and sodas as well as bottled water. One could bring in a drink from the bar. At night their were cocktail waiters coming to take your order. Since RSSC started the all-inclusive liquor policy there was no automatic bar set-up in our room. Although if we wanted liquor in the room we could have asked for it. We were pleased that there was no charge for the washers and dryers nor was there charge for bottled water when leaving the ship to go on excursion. Overall I would rate the cruise as five star but definitely it was not a six star experience. The service on board was exceptional but the dining menu, the mediocrity of the entertainment as well as the enrichment lectures, coupled with the ship's maintenance problems detracted from the six star experience. In terms of value we sail often and in our opinion Oceania offers a luxury experience, better food, for a lower price. Read Less
Sail Date December 2006
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