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65 Regent Seven Seas South America Cruise Reviews

This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of ... Read More
This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of discussion, a lot of planning, a lot of 'buyers' remorse, a lot of tender anticipation before deciding on the correct fit that an Ocean Going Cruise will make. Two years ago a significant birthday, for myself, was looming on the horizon and the two of us (TC2 and myself) wanted a cruise that would meet the requirements of that birthday. Since my birthday, by default, had two distinct dates ( another story, another time) the 2019 Explorer Cruise from Santiago to Los Angeles would be a perfect fit for both dates. Since we live in the northern area of the USA it can and does have very obtuse weather conditions during the winter. Our weather assumption, unfortunately, proved correct and caused us to change flights, incur unexpected hotel stays and invoke extra costs to an already expensive cruise. But, if we did not accomplish this we would never have reached the ship on time for embarkation. Taxi scams at the Santiago Airport added more frustration to our journey and being 'World travelers' we should have known better. The flight from Dallas/Fort Worth to Santiago, Chile. was made on a Boeing 787 Dreamliner. Comfortable and on time flight but we would never have made that flight had we not changed out flight from Vancouver to be one day earlier. However, our luggage arrived with us and having that not happen more than once, we were surprised. Boarding the "Explorer" ship and climbing the gangway to be greeted with a Champagne "Welcome Aboard" is always exciting, even though we have done this so many times. We have told each other, "do not take it for granted". We were, indeed, fortunate to obtain a 'Master Suite' due to a last minute 'upsell' which we offered to accept. It is a fine example of what Regent can put into a luxury ship. Two bedrooms, two bathrooms (one full) and a deck that commands more than 180 degree view as well as an expanse that would accommodate a Rothchild party. Put this together with Butler Service and it would be hard to find an equal. It just so happened that the "Discovery Channel" camera crew were on board with us filming for one of their episodes of "Mighty Cruise Ships". In order to cover the complete ship they need to film a Butler served dinner service en Suite. We were innocently chosen to be the couple that was provided this service. The episode will not air for about eights months but it certainly should be interesting and also give a boost to Regent. The Discovery Channel film crew attended my birthday get together. Balloons, festoons and canapes together with a full Marzipan cake for me and an Opera cake for TC2, baked by the Regent Pastry chef, all made it a Happy Birthday and unforgettable memorable occasion. The crew is always our second family and we look forward to greeting each one of them on our regular Regent cruises. General Manager, Massimo, met and greeted us as we boarded the ship and made sure that attention, care, service and safety were all prime. We particularly enjoyed being invited to an Explorer Suite on Deck Eight where we met and became extremely close with the guest of that suite. We also were fortunate to join, for cocktails in the Explorer Lounge, two outstanding guests, 'Master and Madame Echo'. I would like to comment on some items that Master Echo has reported on in his cruise critic review. 1) Electric cut off when you leave the suite. This items is about par for most hotels. I presume it is a method of conservation. However, since the ship provides its' own electricity you would think it is not necessary. It is most likely a safety item especially for batteries and chargers that are left plugged in. Because we don't want to keep putting the card key into the slot each time we enter we chooses to use either a cardboard or stiff paper insert and leave it is as long as we "own' the suite. It works fine for us. 2) Cabin cleanliness. I was surprised to learn that some funnel smut had collected in the room and also that a solitary and wayward grape had not been cleaned away. For our own experience we have found housekeeping to be above par but understand that some items can be missed. Where's that 'white' glove? 3) Vibration. Like individuals, we are different. So it goes for ships. We expected big things from Explorer when she came out. "This one is not going to vibrate and she is not going to have dischordent frequencies. She is going to be so stable you won't know your on a cruise!" Obviously not so. Every ship, again like ourselves has its' idiosyncrasies. They all creak, they all sway and they all have haunting vibrations. A super example of this is the "Navigator". It has always had problems. They have 'fixed' it several times, but it still has problems. If you 'fix' one frequency in one place it transfers to another. That is the ship world. Given the amount of weight on the Explorer, with glass, marble alloyed Prayer Wheels, etc. etc. it is a wonder that she even got our of Italy. 3) Water quality. Water quality on the ship is always a concern. It is conserved and osmetically re-cycled. Problems to emanate from rusty boilers but while it is unsightly it does affect the cleaning power. Personally, I found the shower water to be so clean that it left my shampoo squeaky clean. Most people do not realise that 'conditioners' change the structure off the hair and eradicate its' history. I do not think you can get away without putting chlorine into a swimming pool. It is ubiquidous. I found the Infinity Pool to be quite strong with this additive. 4) Gratuities. Regent classifies itself as "All Inclusive". Therefore you should never have to dig into your pocket for anything. Coming from the U.K. I am very stingy. I work for my money, I get a salary, I do expect anything else. The early coffee house in Britain in the 17th Century gave rise to the TIP. (To Insure Promptness) It has now grown, due mainly to American influence, some that is not just expected but demanded. It seems that if you do not give a 'Tip' you are embarrassed and the worker relies on this embarrassment. Regent contracts their employees. Their employees get paid well for what they do. Nowhere in the contract does it say, "Thou shalt receive a tip or extra awards for doing your job". Should you wish to contribute to a crew 'welfare' fund then do so, but you can do it without be embarrassed by it. I was extremely upset to see a head-waiter canvassing every table in Compass Rose, on the penultimate night, shaking hands with each customer and instructing them to make note of his name in the 'Comments' report. It was also noted that some exchange of dollars was taking place. 5) Explorations. The Ships' Destination Services has historical problems. Each of the port and each of the tours brings it's own problem. Dealing with contractor busses, variable languages, countries, ethnicities, safety, reliability, comfort, needs a lot of tact and experience. Transform this into on-board guests who always want to be first in the line at the supermarket and it can be a bee-hive to avoid. But, seeing the world and it's history is why we cruise. Patience! 6) Internet. On board Internet is almost a permanent failure. Contacting Satellites hovering 25,000 miles above the Earth is expected but cannot always be justified. Nature is, however always present. Climate, Gravity, Sun Spots and a myriad of galactic and global influences have a big influence on our Internet system. Just like the movies, we expect instant response but even electricity takes time to get from one place to another. Again, it pays to be patient and through in a little levity. I just wait until I get home. Just a word or two on Dining. The Pacific Rim on Explorer was a new and exciting addition. Being our fifth cruise on Explorer we had eaten in Pacific Rim several times. It took us four or five of those visits to finally grasp what the menu is about. Now, when we attend, we know what it is that we like and we have adjusted ourselves to the Asian Infusion method that type of cuisine. Service is always impeccable as provided by mostly Russian servers. Read Less
Sail Date February 2019
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning ... Read More
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning traveller. The entertainment was first class and was viewed in total comfort of individual seats, if one so wished. Tables around the seats allowed for your drinks to be within easy reach. The theatre offered good views of the stage no matter where you sat. The specialty restaurants were diverse and true to their character. Swimming pool of a reasonable size for a cruise ship. On the top deck there was a mini golf and various other ways to entertain oneself if not desiring to sunbath. An amazing amount of sunbeds which well cared for by diligent willing staff. Personally, would travel with Regent Cruise line again should the opportunity present itself. I have no reservation recommending this cruise line. Read Less
Sail Date January 2019
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The ... Read More
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The walk-in closet in the Penthouse suite is a bit small, but we still managed to fit the contents of two big suitcases into to it without any problem. The empty suitcases can conveniently be stored under the bed. The shower cabin is absolutely fantastic and so is the quality of the bed. We arrived at the pier in Rio de Janeiro for embarkation at around 1:30pm and we were onboard 15 minutes later. Everything was so well organised, and it continued like that throughout the cruise. The cruise was fully booked, but the only time it felt crowded was upon embarkation when everyone was having lunch in the Veranda/Pool restaurants, but after the suites became available, it never felt crowded again. We initially didn't really know what to use the butler for, but he turned out to be extremely helpful and useful. He really made us feel special and pampered. He served a couple of breakfast on our terrace, which was a wonderful way to start the day. We were generally totally amazed by the service, which is very attentive and rather personal. During our 12 nights cruise from Rio de Janeiro to Buenos Aires, we had three dinners in each of the restaurants Compass Rose, Prime 7, Pacific Rim and Chartreuse. We also had several lunches in the speciality restaurants. The food was generally very good to excellent. We were not fans of Sette Mare/La Veranda, as the place looks a bit like a canteen. Furthermore, we were not impressed by the breakfast, which was exactly the same every day and some of products were rather cheap/industrial, and the fruit was often unripe. We are in our early fifties and were surprised to be among a relatively young crowd without a single wheelchair or rollator onboard, perhaps because the cruise included many anchor ports. Some of the ports of call were great, while some were very forgettable. The same goes for the excursions. We had two fantastic biking trips. We don't really care about the shows, lecturers etc., so I will not comment on that. We used the gym daily, which was really great, spacious and lots of equipment. I also had two nice massages in the spa. The weather was hot and sunny throughout the cruise, but it was surprisingly easy to get sun-loungers around the pool. Only on our single sea day, it became rather busy. The ship is absolutely gorgeous and in perfect condition. The all-inclusive concept is really great, but also a little dangerous as we definitely ended up eating and drinking too ;-) We loved our first ocean cruise experience and now look forward to the next on Regent Splendor. Read Less
Sail Date January 2019
We had booked a suite high and forward to limit the effects of the vibrations, i was surprised, not bad at all. The ship is smaller so it took me a while to get adjusted to the ceiling height and general smallness of the ship, it needs ... Read More
We had booked a suite high and forward to limit the effects of the vibrations, i was surprised, not bad at all. The ship is smaller so it took me a while to get adjusted to the ceiling height and general smallness of the ship, it needs refreshing and i heard it was due in the near future. The smaller ship gives you a more intimacy feeling. The stewardess were as usual amazing , always smiling and they have the worst job, cleaning up after us. There was a small decrease in quality of the service especially on the veranda. Maybe a very small decrease in the number of staffs The food was very good with a few hiccups, soufflé's are basically warm cake, good but not a soufflé , the pastry/croissant were not as flaky as in the other ships, the french baguette was amazing, the selection of cheeses was very limited, every day i saw the blue cheese, there is thousand of cheeses in the world , could have been better, the food was very good in general The excursions were fine, the buses 70% of them were uncomfortable if you were unlucky on being the last ones on the small bus, you were stuck over the wheel with your knees in your face. The organization for the excursions , checking in was bad, especially when the others ships have a different system, you come in, checkin, they give you a number then you sit until your number is called, here everybody would line up until they called your excursion number, and you do not want to be the last ones on the bus, so most people are standing to get their buses tickets Tenders , especially the first one was horrid , they picked up on it and got better. We missed the meeting of the waters, the negro river and amazon because the ship was late leaving the port by one hour, got too dark, i blame the captain, he should have been more organized or in the morning announce the event by speaker. Overall, a good trip, what made the difference was the speaker Terry Green, she made this cruise, she was terrific , and reading the river of doubt , which narrates the expedition of Teddy Roosevelt down the amazon was also very helpful. The cruise director Andy is terrific as are all of the crew, always smiling and greeting you. Read Less
Sail Date November 2018
This was my first Regent cruise. It was chosen for its itinerary and except for one stop, it was wonderful. PROS: Smaller ship means smaller number of passengers, easier to maneuver on board. Crew was exceptional. Everyone, ... Read More
This was my first Regent cruise. It was chosen for its itinerary and except for one stop, it was wonderful. PROS: Smaller ship means smaller number of passengers, easier to maneuver on board. Crew was exceptional. Everyone, from tender attendants to officers were pleasant and engaged with the guests. They truly made you feel welcomed and special. The 24 day trip allowed you to form friendships with fellow guests and staff. The all inclusive aspect of Regent is a joy. No worries- all is included! Entertainment was top notch. The Orchestra had such talented musicians, the singer/dancers were broadway-worthy and most of the guest entertainers were entertaining. CONS: Navigator has a lot of vibration. I did get used to it but took a few days. One of the shore stops was awful. Boca De Valeria was purely a staged "village" fill of children begging for attention but 8n reality they want you money. I do understand that tourism is important for these people but I also feel that it was a total waste of a day. Another day in Manous or Santarem would have been much better. There were so many sites to see in those cities and only 1 day each was not enough. Overall, I loved this cruise and the Navigator. Looking forward to another Regent vacation!! Read Less
Sail Date November 2018
November 25,2018 to the Amazon Very enjoyable, but would not say that the Amazon is interesting.Just another muddy river with very little of interest. In spite of this, the cruise and ports in the caribbean are OK. Ship nice,very ... Read More
November 25,2018 to the Amazon Very enjoyable, but would not say that the Amazon is interesting.Just another muddy river with very little of interest. In spite of this, the cruise and ports in the caribbean are OK. Ship nice,very clean and welcoming.. We are not entertainment or late night types so the quality of show is not applicable to us.o us. The only short coming is the PRIME 7 restaurant. It brings down the quality of the ship.. The food is bad and we can assure you that most passengers who tried it did not go again.The food elsewhere on the ship is far better. All areas of the ship were were clean and well kept. Drinks were readily available Pool deck nice, not noisy and service excellent. At all times service was superior. Always with a smile, Quick and professional. Unfortunately we contacted bronchitis, so we missed some of the excursions, but the ones we did go on were fine. Read Less
Sail Date November 2018
Interesting itinerary, all inclusive ( my cruise account was USD $ 14.50 at disembarkation) high standard food variety, expertly presented in modest portions, very good complimentary wine, with fairly price premium wine list for special ... Read More
Interesting itinerary, all inclusive ( my cruise account was USD $ 14.50 at disembarkation) high standard food variety, expertly presented in modest portions, very good complimentary wine, with fairly price premium wine list for special occasions. Brilliant Sommeliers food and wine six course lunch which was thoroughly educational. Great coffee shop with a properly trained Barista adjoining a well stocked library with daily copies of at least 6 international newspapers available. Free laundrettes and wifi were real bonuses. Free excursions varied in standard but were usually worthwhile - always the option to break off and individually explore if the group shuffle got you down. The crew were well trained and appeared to enjoy their jobs. The operation was expertly lead by a female Captain who engaged with passengers and ran a well oiled organisation. Given that there were a number of critical Cruise Critic posts I was very surprised at the overall high standard of the vessel immediately prior to a major refurbishment. It should be outstanding after being worked on for 20 days by 1400 contractors and the crew. This is truly an all inclusive, high quality cruise experience. The rate per day on this trip was excellent value for money but most future cruise are priced at considerably higher levels. I suspect Viking will take market share from Regent but they are lifting their game and competing hard. Read Less
Sail Date February 2018
Regent's own end of cruise survey asks: 'Would you recommend Regent to a friend and do you feel this was value for money?' Based on this cruise with Seven Seas Mariner (Buenos Aires to Rio de Janeiro), the answer has to be ... Read More
Regent's own end of cruise survey asks: 'Would you recommend Regent to a friend and do you feel this was value for money?' Based on this cruise with Seven Seas Mariner (Buenos Aires to Rio de Janeiro), the answer has to be ............sorry but "No". The ship is scheduled for refurbishment two cruises hence, and it is much needed as it is looking tired and dated. Onboard entertainment was either very good or very poor. Great solo singer (Colleen Williamson), amateur song and dance troup. Sailing from Argentina (home of the Tango), via Uruguay to Rio (home of the Samba) one would have thought that a more creative on-board entertainment programme using local top quality talent could have been put together. A diet of 'Broadway' and 'Show Tunes' and 'Bert Bacharach' seems to be standard cruise fare and is unimaginative. Onboard F&B was very hit and miss. Compass Rose, Prime 7 and Signature were all erratic. Some good consommes, Dover sole, some very bad crostato, unacceptable curry. Several fellow passengers, one of us included, were bed bound for a day or two due to 'stomach problems', the timing of which and previous consumption patterns could only indicate on board sources. Moules left on the pass for 20 minutes in passenger sight before serving, concurrent handling of cooked meat and uncooked chicken, sea food and cold cuts in full sun during a deck barbecue, did not inspire confidence and we ended up being very, very selective in our menu choices. Shore excusions were also hit and miss. The Buenos Aires tour was good, particularly the visit to Evita Peron's halfway house museum (excellent external guide brought in) as was the Tango element of Montevideo and the Art and Culture of Punta del Este. Rio Grande, being the first port of entry to Brazilian waters, was theoretically a 'technical stop' to process paperwork. Being berthed next to a bulk carrier unloading urea fertiliser, one would think a run ashore would be a good idea. Wrong. A couple of delapited town squares (with a pack of aggressive dogs which persisted in herding our group), a closed museum, an oceanographic museum looking tired and sad - complete with lonely seal and two de-oiling penquins) do not make for a hugely enriching experience. In Porto Belo, extended queueing for the cable car, a walk through an 'ecological park' which also contained screaming tourists on a sledge ride, a half hour on a crowded beach gazing at stalls of trinkets and trash while the guide ate lunch, was severely underwhelming. Overall? Value for money? Marginal, but not a 6 star experience. Could recommend? No Would sail again? Probaly not. Read Less
Sail Date February 2018
I was a little concerned when I read bad reviews of Mariner: poor service, poor food, outdated suites. The only thing correct in those reviews was the outdated suites, which are scheduled for refurbishment in March 2018. Overall ... Read More
I was a little concerned when I read bad reviews of Mariner: poor service, poor food, outdated suites. The only thing correct in those reviews was the outdated suites, which are scheduled for refurbishment in March 2018. Overall service was superb. Restuarant service was excellent. All specialty restaurants were excellent, with Prime 7 serving up the best steak (a bone-in ribeye) that I’ve had in a long time. Airline reservations were great. Unfortunately, a flight delay caused us to miss of flight from JFK to Buenos Aires and we arrived a day later than planned. Regent had a guide and driver meet us at the airport to take us to the hotel we had planned to stay at overnight. Embarkation was quick and easy. We traveled from Buenos Aires to Rio de Janeiro. Unfortunately, this particular stretch of coastline doesn’t have the most exceptional ports of call in the world, but Regent did a good job offering the best of what is out there. In addition, their organization for all shore excursions is excellent, and it’s great to have bottled water, towels, and umbrellas available as you disembark the ship for every excursion. A smaller ship is great! We were pleasantly surprised to find that we never had to wait for a dinner table, could get a drink quickly at any bar, and never had a problem with crowds in the fitness center or the pool deck. If you hate being nickel-and-dimed for every onboard service, don’t like photographers chasing you around the ship, and want first class service on a ship full of very experienced travelers and cruisers, then you can’t go wrong with Mariner and Regent. On the other hand, if you like to enter the hairy chest contest and take pride in the challenge of getting your deck chairs saved before breakfast and holding them all day, then you need to find a different cruise line! Read Less
Sail Date February 2018
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected ... Read More
We chose this cruise for two reasons. One- the itinerary, we always wanted to cruise the Chilean fiords and Cape Horn, and two we were willing to pay the premium for Business Class air and fee free excursions and amenities etc. We expected exceptional service and support. The service by staff was very good and many of the excursions were outstanding. But the ship was tired. We had elevator breakdowns for extented periods, laundry was shut down for hygiene problems, our tender lacked maintenance (forward hatch malfunctioned and drenched some passengers in a rough sea while returning to the ship). The baggage management from airport to the ship was a mess. Our return trip was exhausting. We had to vacate our suite at 8am, muster for a bus trip to a hotel where we sat around for 6 hours in an area with nothing to do but visit a shopping mall. We were routed from Buenas Aires to Lima and then to Miami on Latam Airlines. The second leg left after midnight local time. Although we thought we were staying on the same plane such was not the case. We had to go through security again and rush to another gate....It appeared to us that since a large percentage of their passengers are repeat clients, that Regent treated new clients significantly differently. We know some travelers had direct flights to Miami. We doubt we will choose Regrnt for any future cruising plans. Read Less
Sail Date January 2018
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent ... Read More
We chose this cruise because of the itinerary. We had a choice of Regent or their sister line, Oceania for the same itinerary. We decided to give Regent a try and we were very happy we did. We had sailed Oceania before and we found Regent and Oceania comparable in most ways. We also found the cost to be about the same when you add the things that are included on Regent to similar things at extra cost on Oceania. We also liked that business class air was available. The things that we found better on Regent than Oceania: Embarkation was smooth and simple. We disembarked independently and that went smoothly as well. Our Category G cabin was larger and the bathroom much nicer than the similar category on Oceania's small ships. The included excursions were not nearly as crowded as similar excursion either included or at cost on Oceania. Fewer people made for a more intimate and comfortable excursion experience. Also, the excursions seemed to be paced better for the audience. Food is comparable on both lines. Launderettes are free and busy but we never had a serious problem using them when they were open. The shore excursion organization on the Regent Mariner was much better organized and operated more smoothly than our last cruise on the Oceania Insignia last April/May. The one complaint many people had came during the time the ship was dealing with a gastroenteritis outbreak. The quarantine process was well run and the staff worked hard and contained the outbreak but the outbreak required the closing of the free launderettes for over a week. That made it difficult for those onboard that needed to wash clothes. A larger group of the passengers felt like the ship should have offered free laundry during that period of time. All in all, we really enjoyed the experience enough to book another cruise on Regent. Read Less
Sail Date January 2018
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by ... Read More
This was our fourth cruise with RSS but our first on Mariner. We got a chance to explore Lima before we embarked, which went very smoothly, once we had lobbied the local DMC company to stick to the stated embarkation times guaranteed by RSS, according to suite status! Disembarking in Buenos Aires was less smooth as a shuttle bus had to be used to transport guests to the terminal from the ship. This city needs a dedicated cruise terminal badly, given the number of ships coming here. Mariner's refit has been put back from early 2017, and it showed. Things generally look tired, carpets, curtains, public areas etc. Dining is something championed by RSS but the menus remain the same in Prime 7, year on year. Signatures only had four main courses, which is a bit limiting over a longer cruise. Guests can dine in both restaurants a limited number of times, according to suite status, but even so, if fortunate to have more opportunities, selection of dishes is poor. Compass Rose is a star performer, lots of choice, very good quality and excellent service. Good atmosphere. Settle Mare also suffers from a 'samey' menu. Starter buffet much the same every night we went there. Main courses don't automatically come with vegetables, so ask! Wines very good. We don't use the entertainment offers but friends spoke highly of it. The Star Duo in the Horizon Lounge were our favourites! Very talented indeed. Lectures by Terry Breen were much appreciated. Lounges and bars cater very well for guests with great staff who remember your cocktail favourites! Excursions were diverse and informative. Local guides and drivers, without exception, were first class. A longer journey to an activity soon passed in professional hands. Very well chosen and executed excursions. Some of the ports were more interesting than others but the sights and wildlife viewing opportunities were faultless. Our only grave disappointment being the captain's decision not to dock in the Falkland Islands due to inclement weather. Whilst this decision was respected, and alternative port and excursions efficiently organised, we feel that RSS should state very clearly indeed in their given itinerary that the chances of visiting this port are far less than 50%. This destination was the sole reason we chose this cruise. So for this reason alone would not repeat cruise, especially at six star prices! Read Less
Sail Date January 2018
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in ... Read More
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in advance. It took several visits to their website and several phone calls as not all locations were available for booking. We finally had all excursions booked. They were booked at least two months in advance. The night of embarkation we received a letter that one of our excursions that we were confirmed on was oversold and we were deleted from the booking. We went to the Excursions desk the next morning to book another excursion but were told nothing else was available. We were told that we should have read the fine print that all inclusive “subject to availability”. At dinner we were offered two selections of wine included with dinner, one red and one white. We asked to see a wine list which were all up charges. In several state rooms the air conditioning was not working and the rooms were quite hot. Bottom line, we believe we are far better off staying with an upscale cruise line like Celebrity and purchasing the excursions and premium drink package. Read Less
Sail Date November 2017
We liked the itinerary and the cruise line. Regent is expensive, but you don't get nickeled and dimed on board. The size (small) of the ship also made it attractive. My mjain complaint was the lack of activities and the lack of ... Read More
We liked the itinerary and the cruise line. Regent is expensive, but you don't get nickeled and dimed on board. The size (small) of the ship also made it attractive. My mjain complaint was the lack of activities and the lack of variation in the activities. Since my wife and I like "brain" games - trivia of various sorts, this cruise was lacking. I also would have liked a bit more variety in the breakfast and lunch buffets, and missed having an evening buffet. However, the food was good and well prepared. When we tried to book excursions on-line, some were sold out even though I tried to book them as soon as possible. My class of stateroom, however, did not allow us to book our excursions as early as those with more expensive staterooms. The TV reception was spotty, at best, and there were only 6 or 7 channels (other than ship channels) available. A sign in the library promised at least 150 interactive recorded movies and /tv shows available, but at times there were only 112. Read Less
Sail Date November 2017
My wife and I traveled on Regent Mariner for the first time on this cruise line. Even though the ship shows some signs of wear, the crew could not have been more friendly and accommodating. We loved everything about the voyage. The ten sea ... Read More
My wife and I traveled on Regent Mariner for the first time on this cruise line. Even though the ship shows some signs of wear, the crew could not have been more friendly and accommodating. We loved everything about the voyage. The ten sea days were filled with activities, especially an excellent lecturer. We enjoyed playing ACBL sanctioned duplicate bridge on the sea days. We danced every evening to a talented duo in one of the lounges. Most of the shore excursions were excellent. Entertainment was mixed, although the resident singers and dancers were excellent. The staff provided necessary supplies of hand sanitizer and toilet paper for our shore excursions in Brazil. Regent has some nice touches such as a 'block party' on the second evening that allows all the guests to come out of their staterooms to mingle in the corridor while the captain and senior staff race around the ship to greet everyone. Also, the captain was seen frequently and many times greeted us as we went on shore excursions. Because of the friendliness of all the staff and the quality of the food, we decided to book another cruise on Regent. Read Less
Sail Date November 2017
We have noticed a change in the amenities since Norwegian took them over. Not as much luxury and we saw some skimping. The entertainment was repetitive - piano player ,guitar piano player, guitar. We stopped going to the shows. ... Read More
We have noticed a change in the amenities since Norwegian took them over. Not as much luxury and we saw some skimping. The entertainment was repetitive - piano player ,guitar piano player, guitar. We stopped going to the shows. The restaurant service was okay but the lunch menu was cream soup daily. The lecturer had political opinions and didn't hesitate to state them. For one of the lecturers,. he spoke for twelve minutes about the policy of the new White House on the environment - irritating since he was Scottish. We did get to Devil's Island on this cruise. We have tried before at least three times on other cruises and never could due to weather. The Captain was Italian and had a hard time with his English We did see other officers around the ship but rarely saw the Captain. Internet serviced was impossible on the ship just about everywhere. I could only stay connected for 5 - 7 minutes at a time and then not again for many hours. Read Less
Sail Date May 2017
Regent offered the best itinerary and time of the Amazon River...hence we booked it! A careful evaluation on our return home leaves me with the following comments: The best..."all-inclusive" means just that...you pay for ... Read More
Regent offered the best itinerary and time of the Amazon River...hence we booked it! A careful evaluation on our return home leaves me with the following comments: The best..."all-inclusive" means just that...you pay for nothing - wifi, shore excursions, specialty restaurants, booze, friendliness of the crew, gratuities...nothing! The "very good"...cabins were comfortable and well serviced, for shipboard, we had good wifi, Prime 7 for steak was excellent (though service was a bit tardy). The "average" and "below"...daily entertainment on sea days was very limited, evening entertainment was weak. Restaurant service was very inconsistent - one day every efficient, next you would have to wave down staff to check on meal. The layout of the ship...all entertainment, lounges, etc. are at med-ship or at the stern...meaning that you must go on-deck to experience any port entries, sea life watching, etc. No lounge offers sea views while sipping a cocktail. Would we go back? Only if no other line offered an equal itinerary. Read Less
Sail Date May 2017
CARIBBEAN AND AMAZON ADVENTURE Seven Seas Navigator May 23-June 17, 2017 This cruise was Miami round-trip down the Amazon River to Manaus and back. It lasted 26 days and the ship was sold out months in advance. There were ten ... Read More
CARIBBEAN AND AMAZON ADVENTURE Seven Seas Navigator May 23-June 17, 2017 This cruise was Miami round-trip down the Amazon River to Manaus and back. It lasted 26 days and the ship was sold out months in advance. There were ten sea days necessitated by the long distances to be covered. The cruise is often offered twice a year and we opted for the May (versus November) trip because it arrives in the Amazon at the very end of the rainy season. The passengers were primarily retired seniors. There were fewer with wheelchairs and walkers due to necessity for walking in most ports in order to see the most interesting sights. At this time, the river is at a high water mark, extremely muddy and as much as 10 miles wide. The captain told us that the huge amounts of water coming down river slowed the ship down somewhat. The itinerary originally included a stop called Alter du Chao and we did not stop there. The ship’s announcements led us to believe it was due to the heavy current and the need for more time to reach Manaus however Michael Scott, the Smithsonian lecturer, showed photos of Alter du Chao which is essentially a set of white sand bars with restaurants and beach chairs like a resort and told us it was generally underwater and shut down at this time of year so anchoring off of it would have been useless. At all of the Amazon ports, we did see that the greenery we thought were water plants were actually the tops of the trees on the river islands just barely sticking up above the flood waters. On one shore excursion, it was pointed out that we were able to dock much closer to the attraction than would be possible during the dry season when visiting the rubber plantation would have involved a 2-3 kilometer walk through the jungle. The cruise was smooth for the most part. There were occasional brief rain showers which is to be expected in this area of the world. The crew diligently dried the deck and recovered the lounge chairs after these showers. Cruise preparations: You will need a Brazilian visa for this which can be obtained by filling out a form on the embassy website, obtaining a US postal money order for $160 per person and taking your passport to the embassy or using a visa service is no embassy is near. You will also need either a yellow fever inoculation or a waiver letter. Since we were both 70 or above, the local travel medicine clinic stamped the inoculation folder with a waiver stamp for us. On the advice of the travel clinic, we also purchased permethrin spray at REI and sprayed two outfits for each of us and got bug repellent as well. We never saw a mosquito during the entire trip but if everyone else did what we did, we probably traveled in a cloud of bug repellent. We also got malaria tablets with a prescription from the travel clinic and took those with absolutely no side effects. Many people covered their arms, legs, ankles, and more when they went out while we were on the Amazon which was probably a good precaution but again, bugs just seemed to be non-existent. Ship: The Navigator is the smallest ship in the fleet with 480 passengers and a crew of 360. It is cozy but generally feels uncrowded and many of the passengers said it was their favorite ship. Many of the comparable spaces on other ships in the fleet have been combined on the Navigator. For example, Coffee Connection and the Internet room share a small lounge area. The piano bar is another small area across from that and the small library adjoins them as well. One nice difference from many cruise ships is that the showroom is in the back of the ship. The ship is well maintained. All of the crew demonstrated incredible friendliness and willingness to help. This seems to be a hallmark of Regent. Cabins: The cabins are identical to other Regent ships in that most are 328 sq. ft. suites with a seating area, a balcony, a very spacious bathroom and a walk-in closet. The bed and linens were wonderful and we felt there was plenty of storage space. Our only complaint, and it was a common one, was that the thermostats in the cabins did make much difference in the temperature. We were told that heating/AC is done by blocks of cabins overall so that some passengers complained of hot cabins while others said they were freezing. Dining: The Navigator has a main dining room, the Compass Rose, identical to other Regent ships. It has open seating. There is one specialty restaurant, Prime Seven, which is a steakhouse. Prime Seven adjoins La Veranda, the breakfast/lunch buffet. The double doors between the two were often opened to provide extra seating for breakfast and lunch when the buffet was always crowded. As with other ships, La Veranda became Sette Mare, an Italian restaurant, at night. I liked the fact that there were several dishes alongside the salad bar at night that were not on the Sette Mare menu and provided more choices. Breakfast and lunch items were also available at the Pool Grill which had some incredible theme lunches on sea days. The food was wonderful no matter where you ate although by the end of 26 days, we were ready for a simple home-cooked meal again. We’d had our fill of steak and lobster. There is no pizza station on the ship although the hamburgers and hot dogs at the grill were very good. We did discover that if you wanted a dish not found on the menu, a special dessert or a complete Indian dinner for example, it was possible to make arrangements for this. Entertainment: The singers and dancers were all new on our cruise and somewhat tentative in their first production show but excellent after that when they got the butterflies out. Other entertainment included a female piano player (great talent but with a super ego that was a bit of a turn off), an impressive husband and wife classical guitar duo, a tango act and some local entertainers who came on for one night. We especially liked the group of five from Manaus who used native instruments to imitate nature sounds as part of their songs. There was only one show nightly so I would advise arriving early to get seats since the seating around the top and sides of the show room was awkward and uncomfortable bar height seating or obstructed low seating. A Smithsonian lecturer, Michael Scott, was on board the entire cruise and he gave very informative and interesting talks often on the coming ports, the wildlife and more. Since there were many sea days, this added up to a lot of talks and they were well attended. He was also often up on deck watching for wildlife to photograph and made himself available for questions. The ship offered, as many do, games on sea days which were played on deck or in a small carpeted corner on deck 9. These included shuffleboard and baggo, magnetic darts, plastic bowling pins, indoor croquet, etc. There were generally 20-25 people attending these games and hoping for some fun and merriment. Unfortunately, the staff assigned to put these games had no imagination or playfulness in putting them on and it was often 15 minutes or less before they were over. The singers and dancers were being trained to assist with the games during the last week of the cruise and hopefully they might bring some variety and innovation when using the game materials provided. Liars Club was held twice during the cruise in the top lounge, Galileo’s. Team Trivia was held nearly every afternoon at 4:30 in the Star lounge. Again, I would advise arriving very early to secure seats and form teams. Both were very well attended We arrived about 15 minutes before Liar’s Club was to start and were unable to get a seat even though extra chairs had been brought in. This cruise crosses the equator twice. Anyone who crosses becomes known as a Shellback and is supposed to be initiated by King Neptune. Some of the entertainment crew stood in for the passengers and there was a lot of laughter as they were slimed and pushed into the pool. Ports and excursions: Note: The majority of Regent shore excursions are free and well worth taking. However, few cruise ships visit the Amazon and tourist guides and sights may not be up to the level one would normally expect. Gustavia, St. Barts: Small French-speaking island. Restaurants and shopping are much higher priced than other parts of the Caribbean. We walked to the TI from the tender (the TI is located on the water about a block and a half from the dock and is not well marked). We got a map from the TI and walked around the small town to Shell Beach where we found a lot of the singers and dancers enjoying an hour of beach time. Most shops were closed during the middle of the day. Castries, St. Lucia: We took the 7 hour “Land and Sea to Soufriere” tour. We took a small van over the very winding roads of the island stopping at a small fishing village for a potty break and to stretch our feet, a viewpoint, a botanical garden and an “estate” where we had a buffet lunch of local foods and then were led on a short tour to see mock-ups of worker huts and processing of coffee beans, sugar cane and coconut like they would have been done in the past. The several vans of passengers all met at a dock to go on a catamaran (more like a ferry) for a stop along the coast for a short swim (it was twilight by this time) and then continue back to the ship. Note: This was such a long tour that the long sail back to the ship was in the dark. The boat was dimly lighted. We were served rum punch and other non-alcoholic drinks and the guides did their very best to keep us entertained by dancing to the songs playing over the loudspeaker. Everyone was quite tired by the time we were back to the ship. Half of the passengers on this tour did it in reverse – catamaran first, van back to the ship. St. George, Grenada: The ship docked on a Sunday in Grenada. We had been here before and just walked off the ship, through the car/foot traffic tunnel under the hill where the fort is, and around the small harbor. The only people we saw where several taxi drivers who stopped to ask if we would like a tour. There is very little to see around the harbor. Some passengers walked up through town to look at one of the two churches. Port of Spain, Trinidad: We took a city tour which included a botanical garden and a steel drum performance. Our guide spoke good English, was very knowledgeable and proud of her city but gave an honest description of the pluses and minuses of the area. The botanical garden was pleasant and easy walking. The steel drum concert was given by six older gentlemen at their steel drum club’s practice facility outdoors under a roof which was very handy when a sudden heavy rainstorm came through. Boca du Valeria, Brazil: After four sea days, we arrived at this small fishing village of perhaps 75 people. There were no shore excursions here because the ship tenders simply dropped passengers at the tiny dock where we were eagerly greeted. Children (who speak almost no English) mobbed the walk off the dock and quickly grabbed your hands to escort you to the right down the path through the jungle as far as you cared to walk until you turned around. There were many boys along the path with pet sloths, parrots, huge bugs and parakeets hoping you would take their photo and give them a dollar. There were adults next to small stalls selling wood carvings and jewelry made of feathers. Apparently the villagers from miles around come to greet the very few ships which stop here. Once we made it clear to our four kids that we wanted to see the village, they led us along the boards and pathway to the one-room school and adjoining one-room church. At that point, we gave them each a few dollars and had a photo taken with them and they immediately disappeared in search of more passengers. Suggestions: All of the kids eagerly accepted the chocolates left on your bed each night (they will melt once you are off the ship and be quite messy). Dollars are good. There was a small stuffed bear in our cabin and I gave it to the smallest child. I think all of the girls would have liked one. The school is very basic and welcomes any school supplies (pencils, etc. from the Dollar Store) as well as money. I had several emergency sewing kits which I gave to an old lady and to a woman who beckoned us to visit her house. This was one of the most interesting stops of the trip. If you go and wonder how they have very few possessions but have a satellite dish and tv, we were told the government provided these some years ago as a way of raising the literacy level and lowering the extremely high birth rate (it worked). Manaus, Brazil: We had a two day stop in this town of 2 million. Day one we took the Highlights of Manaus city tour to the restored Opera House (amazing), the city zoo (sad), and the indigent indian museum (small and skippable). The second day our excursion was Rubber Museum and Indian Community which included a boat trip to a mock-up of a rubber plantation from the late 1800s. The plantation was built for a movie production and now is a very educational tourist attraction. Our guide was excellent and we were able to fully understand the desperate plight of the men who became rubber-harvesting slaves and what they had to do. We also visited an indigenous indian village where we were given a performance of traditional songs and dances in a tribal meeting building. Despite the loin cloths on the men and topless grass-skirted women, the modern haircuts on the men and the somewhat embarrassed postures of the women made it clear they are very much a part of the modern world just a few miles down the river. In the evening, we took the caiman hunting excursion. Everyone is boarded onto two large riverboats which then take you across the river about 45 minutes to an area where smaller 10 person boats are waiting at a dock. The boats go off into the dark lighted only by the moon (a full moon in our case) to cruise through the tops of the trees of the flooded islands while a man in the front shines a flashlight into the foliage hoping to pick up the reflection of the caiman’s eyes. The jungle sounds around you are extraordinary. Most of the boats found no caiman because the full moon made it possible for them to see us and move away before we were close enough. One boat did catch two small caiman and brought them back to the riverboat for everyone to hold for photos. I would do this again just for the experience of floating through the dark and listening to the wildlife sounds. Santarem, Brazil: Although there were good shore excursions from Regent, we joined another couple and booked a private guide, Karim, with Big Tree Adventures. This knowledgeable, friendly and capable guide with a van and driver was worth every penny. We toured leisurely through the fish market, the fruit and vegetable market, stopped for photos of a church, had a beer at a very nice hotel with a great view of the waterfront, and then had a great fish lunch at Restaurant Piracema. Afterward, we boarded a small boat and went across the meeting of the waters (where the clear, dark water of the Rio Tapajos meets the muddy Amazon) into Maica Lake to see sloths, lizards, many birds, giant water lilies and local homes. It was one of the best days of the cruise. Parintins, Brazil: We began booking shore excursions too late to see the city during the day but were lucky to get on the Boi Bumba Folk Show excursion in the late afternoon. Passengers are taken by tender to the dock and walk across the street past the market to an air-conditioned performance venue. Go as early as possible to get the best seat. The town is famous for having the second largest Carnival-type festival in South America. Two clubs compete only for the honor of winning and annually design flamboyant costumes, floats, and dances which are presented during the last weekend of June in an outdoor stadium constructed for that purpose. We were treated to a one-hour performance indoors by one of the clubs. Singers and dancers moved in front of us for 60 full minutes. Their energy was incredible. Don’t miss this one. Devil’s Island, French Guiana: After exiting the Amazon, there is a one day stop with no shore excursions at this small, infamous island, site of the French prison depicted in the movie “Papillion”. The island is a tropical paradise of palms, birds, and monkeys. The buildings are in decay and visitors can walk wherever they like. There is one building now used as a hotel/hostel and serving some food. There are several ways to access the ruins in the center of the island, either by taking the slower but longer outer road or using the quicker path with steps. You can see the solitary confinement cells in a fairly well preserved building, others where only the lower rock walls remain, the childrens’ cemetery where the families of prison employees were buried, and more. There are very few signs. Bridgetown, Barbados: We took the “Beach Break” excursion. Guests are bussed to a long, white beach where there are pairs of lounges sharing a large umbrella to choose from. Bathrooms and changing facilities are upstairs in the beach bar which owns the lounges. The water is a beautiful shade of blue and was calm the day we were there. The water temperature was a little cool but easy to stay in. For $10, a boat would take you out to view large turtles and coral. St. John’s, Antigua: “Historical Island Drive and Beach Break” Along with our very funny local guide, we were bussed around the island hearing about the politics and culture of Antigua. We stopped at two high lookouts with ruins of English forts and then went to Nelson’s Dockyard where sailing ships were repaired and outfitted during the height of the English occupation. We were given a ticket for a rum punch or soft drink in one of the buildings which is now a bar and then taken to a beach. Despite what the Regent description said, there were bathrooms and changing facilities at the beach as well as shaded tables, a few benches and lots of sea grape trees which provided shade as well. San Juan, Puerto Rico: We did the Rainforest Nature Walk. This is a long excursion to El Yunque National Park, the only rainforest in the US National Park system. It’s about 1 ½ hours from the port. There was a stop at the visitor’s center with a movie, a waterfall photo, a pool built by the CCC, and a tower to climb for a view. The nature walk in our tour was very short down some steps, around a picnic shelter and back again and had no “nature” to see. I understand that other tours actually did have a walk on a path so which guide you get makes a difference. The ride back to the ship was during rush hour and San Juan has very clogged streets so it took even longer than the ride to the forest. Our guide had brought along a bags of chips, water and beer which were much appreciated since we had been gone a very long time and dinner had started by the time we returned. Read Less
Sail Date May 2017
We recently spent 21 nights on Regent Mariner’s Amazon Jungles and Rainforests cruise. Although this was our 20th cruise, it was our first cruise on Regent and probably our last. If you are expecting the luxury cruise experience touted ... Read More
We recently spent 21 nights on Regent Mariner’s Amazon Jungles and Rainforests cruise. Although this was our 20th cruise, it was our first cruise on Regent and probably our last. If you are expecting the luxury cruise experience touted in the Regent Brochure, you may find yourself greatly disappointed. Protect Your Health! – “The Cruise Crud”, as some of my fellow passengers called it, was making its way around the ship. Not as nasty as the Noro virus, but not fun. Stuffy head, watery eyes, chest congestion and a nagging cough. You could hear people coughing all over the ship. Once you heard the cough, you knew someone was sick. At our dinner table one night, 4 of the 8 people were sick. One gentlemen left in the middle of dinner to go back to his cabin. We saw examples of unsanitary behavior on the Mariner. The two most striking incidents included a Manager at the Pool Café taking plates of cookies and rearranging the cookies with his bare hands (after he was just moving tables and chairs) and a server dropping silverware on the floor, picking it up and putting it back into service. We were very concerned about our health aboard the Mariner. Luxury Accommodations? Based on Regent Brochure, we expected our cabin to be on par with a room at the Ritz Carlton. However, our cabin was dated, there were paint drops on the drawers, scratches on the TV, holes in the sheer curtains, a hole in the curtain linings and grease stains on the sofa (See attached photos). So if you are expecting luxury accommodations aboard the Mariner, you may be disappointed. Fine Wine? The Regent brochure touts “…fine wine”. Fine wine is definitely onboard, but it won’t be served to you - unless you are willing to pay extra for it. Maybe it’s just me, but after I spend $20,000 on a cruise I expect a somewhat decent glass of wine without paying extra for it. What you actually get on the Mariner is the illusion of fine wine. Your table is set with Riedel crystal wine glasses, the Sommelier approaches you with the silver tastevin hanging from his neck, he presents the bottle to you for inspection, he offers you a taste for your approval, then carefully pours the precious nectar into your glass. The dirty little secret is that the wine he’s pouring is a $6.50 bottle of Backhouse Pinot Noir! The wines are changed frequently, there is no printed wine list for the wines they pour and the Wine Stewards don’t like to talk about the wine served. One passenger told me that he photographed the labels of every wine he was served (22 bottles) and looked them up online. The most expensive wine was $14.99 with most wines averaging about $10 retail. The cheapest wine I was served was La Terre Cabernet, which can be found for as little as $4.92. Shame on you Regent. Food – Everyone talks about the food, so I’ll be brief. At La Veranda (Buffet Breakfast & Lunch) the food is mediocre and service is worse. As one fellow passenger told me “get a lot of different things and eat what’s least offensive”. I don’t think he meant to be that harsh, but you get the idea. Service at La Veranda is poor. It’s often difficult to get your water, coffee or drinks refilled or silverware replaced. Not once did anyone ever ask us if we were enjoying our meal or if we needed anything. The Managers just seem to stand around talking to each other. If you want something, you need to be aggressive and flag someone down and ask for it. We also heard one of the wait staff making derogatory comments about some of the passengers which is just unacceptable. Regent’s “commitment to excellence” is notably missing at La Veranda. Service – First let me say that we received some outstanding service from some very dedicated and highly trained staff. I’d say we received outstanding service 25% of the time. We received very good/good service 25% of the time and average/below average service 50% of the time (with an emphasis on below average). Most of the staff work extremely hard, but that doesn’t always translate to outstanding service. Something appears to be lacking in terms of training and staff management. You’ll find luxury only in the pages of the Regent Brochure, we certainly did not find it on the Mariner. Don’t be fooled by the marketing hype. Of the 20 cruises we have taken, Regent ranks as the worst. Read Less
Sail Date March 2017
This cruise was from Rio de Janeiro to Miami on March 8, 2017 on regent Seven Seas Mariner. This was the worst high end cruise line I have ever experienced. We have been cruising on Seabourn and Crystal for the last 5 years. We ... Read More
This cruise was from Rio de Janeiro to Miami on March 8, 2017 on regent Seven Seas Mariner. This was the worst high end cruise line I have ever experienced. We have been cruising on Seabourn and Crystal for the last 5 years. We decided to try Regent as they had an itinerary that was attractive and we wanted to see how they compared. We liked the all-inclusive fee structure with business class air. Well the business class was only on the international flight and not the other 5 flights we needed to get to Rio from our house and back. What were the issues? 1- The service they used to transfer us from the airport to the hotel (we had one night in Rio before the cruise) was a disaster. They gather about 10 us from the United flight and said they were waiting for some additional people. We waited about 30 minute more and we were all getting anxious to leave. No more passengers came so they told us to proceed to the bus. Well out the door we went into a very hot and humid curb side and NO bus. We waited about 10 more minutes and a rundown very small bus arrived. Finally we would get some relief from the heat. No we didn’t as the bus air-conditioning was on but it was cooler outside the bus then inside. Everyone opened the windows. Not a good way to get the first taste of Regent. I know that better busses were available as the bus that took us from the hotel to the ship was fine. My grade F-. 2- The main dining room, Compass Rose, had the worst service on any ship that we have used. In the 21 day cruise I had to ask for more water every meal except for 2. The salt and pepper shakers both contained salt (one was labeled pepper) three times and once the adjoining table had the same issue. One time they gave us only 3 menus for the four of us. After 5 minutes we had to ask for another. We once finished our first course and they had not asked us if we wanted wine. We had to ask for it. The servers in this main dining room were both under staffed and not trained. Service for the most part was slow. I know this sounds like nit picking but when this happens meal after meal it is annoying. On no other cruise have we had such consistently poor service. Grade, D. 3- One morning at 7am they were making announcements in the public areas for 1 hour. Now you were not supposed to hear this in your room but it did wake me up and was very annoying. Our room was 834 and not that close to any public areas. Another F. 4- The lecture for the most part was just one person. I am use to a variety of lectures and various topics. Give them a C based on variety. What did I like? 1- The shower was the best of any ship. Regent has started to convert their shower tub arraignment into just a shower. We had one of the converted cabins. Shower an A+. 2- The butler and room attendants were very good and friendly. I’d give them an A. Will we travel on Regent again? Probably not. Read Less
Sail Date March 2017
We chose this cruise for the itinerary and because we had heard that Regent was a 5 star experience. Our last cruise was on Oceania Nautica and we had absolutely loved it. We decided to try Regent with it's all-inclusive liquor and ... Read More
We chose this cruise for the itinerary and because we had heard that Regent was a 5 star experience. Our last cruise was on Oceania Nautica and we had absolutely loved it. We decided to try Regent with it's all-inclusive liquor and excursions. First, what we liked: Our cabin was great (Penthouse with a fabulous butler). The all-inclusive liquor meant we didn't feel nickel-and-dimed at every turn. The room attendants were incredible and the destinations team were very helpful. I loved Marla, the Social Hostess and Terry Breen, the guest lecturer. And what we didn't like: Meals could go on forever, since there didn't seem to be enough waitstaff to bring the courses. The waitstaff was uneven, as well - some were attentive and helpful (thank you Gianluca, Tomaz and Federica!) and others seemed to be waiting for their shift to be over, while providing the minimum amount of attention. And the food was also uneven. For example, in the beginning, the hollandaise sauce was pretty good. After the first week, they forgot how to make it and served a tasteless, gloppy substance. Whatever happened to the lemon juice? I also admit that I really missed the Lido on Nautica. There was no place to have a completely informal meal in the evening - all the restaurants had dress codes. That's fine, but sometime you just want a plate of salad after a day of excursions! The reception desk didn't provide very good followup on requests. But my favorite incident was this: One morning, we were having breakfast in our cabin before setting off for an excursion, when we heard a loud "BANG". It was the glass in the slider to our verandah breaking! Most of the glass remained in the door frame, but there was a substantial amount of glass shards sprayed into the room. I called the butler, who arrived and was shocked. We left to get breakfast at one of the restaurants and to go on our trip. When we got back, the workers were still replacing the glass. This was completed by the time we returned from lunch. No one from management ever bothered to come and see if we were all right. The butler showed up as we were getting ready for dinner and I told him that I expected someone to at least ask if everything was okay. When we got back that night, there was an impersonal note of apology from the hotel manager and a box of chocolates. Okay, we actually were fine and I love chocolate...but the point is just that there was never any actual concern for an incident where we could have been seriously hurt. It is this lack of attention to detail that (to me) makes the difference between a top-notch experience and an okay one. My other complaint was the spa. The women's locker room had none of the niceties that one would expect - no dressing table, no lotions and especially no hair dryers. Really? Read Less
Sail Date March 2017
Absolutely fabulous! Great food and friendly service. Since Mariner was due for refurbishment in a few weeks, I was concerned that it would be very "tired". I found that was not the case. The refurbishment had to be ... Read More
Absolutely fabulous! Great food and friendly service. Since Mariner was due for refurbishment in a few weeks, I was concerned that it would be very "tired". I found that was not the case. The refurbishment had to be postponed a year because of damage by Hurricane Matthew to the facility that was to do the work. We got a reasonable offer to upgrade to a Penthouse suit from our deluxe suite G. The suit was roomy and well appointed. It was fine but the remodeling next year will be welcomed. Since we upgraded we had a butler who was very attentive. However, I have never felt that a butler was a necessity. Captain Teo Srdelic was very friendly and reacted well with the guests. Cruise director Paul Reynolds did a great job as did his assistant, Olivia. The staff was outstanding. A new menu in the Compass Rose restaurant was initiated after our first leg. The new menu is great (we had experienced it on the Navigator and Explorer last year). Then new menu caused a bit of delay in service for the first night or two. We were warned about this but after a couple of days the delays were not longer there. Disembarkation was a little delayed due to the Miami baggage handlers. Read Less
Sail Date March 2017
Loved the itinerary as it was a combination of great cities and beach resorts. Terry Breen the enrichment speaker is excellent and really makes new locations come alive. The Food and Beverage Manager and the chef did a wonderful job. ... Read More
Loved the itinerary as it was a combination of great cities and beach resorts. Terry Breen the enrichment speaker is excellent and really makes new locations come alive. The Food and Beverage Manager and the chef did a wonderful job. The food was excellent, particularly the fish and the staff were well trained and very good. My husband has a disability and uses a walker. The entire Regent staff was so helpful and it really allowed both of us to relax and enjoy the trip. In addition all of the vendors for the shore excursions went above and beyond what we expected to help him and me. We have been on several cruises in the past 10 years and were a bit concerned that Regent had gone "corporate" and lost the unique qualities that made them so special. We are very pleased to say this was certainly not the case on this cruise. We are looking forward to our next sailing. Read Less
Sail Date February 2017
This was a wonderful cruise. The first leg from Buenos Aires to Rio was port intensive with one sea day and a mix of cities and small seaside towns. The second leg had more sea days and took us on a journey up one of the world'd ... Read More
This was a wonderful cruise. The first leg from Buenos Aires to Rio was port intensive with one sea day and a mix of cities and small seaside towns. The second leg had more sea days and took us on a journey up one of the world'd great rivers, with destinations including cities Manaus and Santarem, a beach town, a fishing village and Parantins. March is Amazon rainy season and it rained! Rio and Manaus were highlights with a good variety of shore excursions and an overnight in each. After the Amazon we visited Devil's island, Barbados, St Lucia and San Juan, all beautiful destinations. Such a varied itinerary is only possible on a small/medium sized cruise ship and I would recommend it. The ship was well managed, the best I have experienced. Captain and senior managers were very visible about the ship and the crew well trained and extremely pleasant while giving exceptional service. I appreciated the detail given in the Captain's daily update. Shore excursions were included in the price and made the trip. They included bus tours for the less able and more adventurous options for more energetic passengers such as bike tours, treks, swimming and snorkelling, 4 wheel drives and zip lines. Some of the most attractive were sold out before we could select them. Sometimes there was time to complete an early tour and walk or taxi into town later. We did this a few times and recommend it, particularly in Manaus where the city tour didn't fit with the times of the other tours we wanted; it was an easy 15-20 minute walk through vibrant shopping streets up to the opera house area. San Juan definitely merits a visit, however fleeting. 4 wheel drives in Rio and St Lucia were great fun offering off the beaten track views. Our suite was comfortable, kept very clean by our two stewards, who also delivered ice, fruit, champagne etc when asked. The food on board was exceptional, in all venues, with Signatures the best overall. Entertainment was varied with more of a focus on popular than classical music. The talks were well attended and most were very interesting. In my opinion organised activities were the weak point as with other 'American' ships we've travelled on. Deck sport tournaments were non-existent replaced with mini competitions that were cancelled at the slightest drop of rain. We met many people who wanted to try deck tennis and shuffleboard, but didn't know how to play. As a result we had our own private court at the back of this ship and played almost daily. This aspect of the ship needs a radical shake up. Dancers, nice as they all were, didn't make good sports hosts. Active passengers need a variety of ways to keep fit in and outdoors. There were dance classes, but no sports classes. Why? There was induction to the gym but no induction to deck sports. Why? Also, there was no art programme on the ship, just a colouring class and craft class managed by a hostess. This is a cheap option out of step with the luxury of the Regent offering. Not good enough for the proportion of people who enjoy art. Quite a few people we met said they'd found sea days boring. That's not good for Regent. The Mariner was due for a refit which has been postponed for a year. It needs it. However, it was well maintained, extremely comfortable and exceptionally clean; it didn't affect our enjoyment of this cruise at all, in fact there is probably more deck space on these older ships. Overall I loved it and recommend this trip. However for a long trip e.g. world, half-world or extended period of time I wouldn't recommend Regent unless you are a particularly sedentary cruiser. Read Less
Sail Date February 2017
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