1. Home
  2. Cruise Lines
  3. Regent Seven Seas Cruises
  4. Regent Seven Seas Cruises Cruise Reviews

19 Regent Seven Seas Singapore Cruise Reviews

We chose this cruise Because of the following factors 1.Itinerary 2.cruise line 3.offer of 3 day pre-cruise in Singapore This was our fourth cruise on Regent and our second on Mariner. Regent had raised their game since ... Read More
We chose this cruise Because of the following factors 1.Itinerary 2.cruise line 3.offer of 3 day pre-cruise in Singapore This was our fourth cruise on Regent and our second on Mariner. Regent had raised their game since our last cruise with them in December 2014. In the MDR the “always available” section read like that of a high class Steak and Seafood restaurant with lobster ,scallops ,Alaskan king crab,Dover sole and a myriad of steak choices The included wines were a little ordinary but the pay for list was interesting and reasonably priced eg Cloudy Bay usd 60 Ray the cruise director was very visible and never seemed to have time off. The officers were friendly and we had great service from the efficient and engaging crew. The included shore excursions gave a good choice for the able bodied but less choice for anyone with mobility problems. This was not helped by the poor infrastructure in some ports. We enjoyed the enrichment lectures and watched a few of the shows. Overall a great holiday. The recent refit had greatly improved Mariner . The Singapore pre-cruise was based at The Swissotel the Stamford a five star hotel and the program of tours was well organised and of a high standard Read Less
Sail Date February 2019
My first experience with Regent was two years ago on a trip from Tokyo to Beijing. It was problematic due to poor excursions in Tokyo for two days of the precruise as well as very uneven service and food during the cruise. Bad weather did ... Read More
My first experience with Regent was two years ago on a trip from Tokyo to Beijing. It was problematic due to poor excursions in Tokyo for two days of the precruise as well as very uneven service and food during the cruise. Bad weather did not help the situation but could not be blamed on Regent. Jump forward two years. Just about everything went well. The service throughout the ship was remarkably improved, especially in Compass Rose, Using the new electronic ordering system, we could easily be seated by 7:30 and be out by around 9 pm to see the show in the Constellation lounge. The new menu is excellent. Simple dishes available each day on the left side with the ability to order sides for each dish and accompanying sauces (eg peppercorn for a steak) all available separately. PERFECT. On the right side were daily specials, including healthy options based upon Canyon Ranch Spa recommendations. Each day had a recommended wine choice but others were available at no additional charge or you could go upscale. I am not a food or wine snob and found excellent food and wine choices each meal. Even Sette Mari, the Italian restaurant at LA Veranda was much improved. Just stay away from the tough as leather veal scallopini. I routinely ate lunch on the pool deck due to the mostly good weather and enjoyed the Theme Day food. Best as usual was the Indian food but other days were also good. If I was not impressed, I chose grilled fish or a turkey burger. I was not fond of the beef burger. The fries were always excellent, unfortunately, as was the ice cream. The coffee service, Coffee Connection, on deck 5 also improved. The coffee went from terrible on the first cruise to passable. The espresso was generally better from the machines. Never underestimate the skill of a good Barista. Pastries and cookies were always good with fresh fruit always available for those desiring healthy choices The included tours on Regent went very well this time. Other than Samarang Indonesia, where we had monsoon rains and there was literally nothing of real interest to see on the tour, the other ports were quite good. Seats were a bit tight in Bali for Both American size passengers and the Australia buses were uniformly hard seats and no place for water bottles or maps. ODD. The arranged tours in the Sydney post trip were also excellent. Our host hotel, the Four Seasons did not treat us well. The daily breakfast was marred by limited choice and uneven quality when compared to the main dining room. After the first day of this experience, I was allowed to eat at the main dining room. We were also stuck in a handicapped room against our choice. Only after making a firm demand to the manager were we finally moved after one day.A far cry from the fantastic Fairmont Singapore on the precruise. The entertainment on the ship was absolutely fantastic, in part thanks to the Cruise Directo,r Ray. The five piece Regent Orchestra, downsized from our prior cruise was absolutely first class, with Sasha, the sax player a stellar performer. I would be please to see them at any paying venue. The Broadway style shows were uniformly good, but different from the old Jean Ayers shows. These were now produced by Norwegian and I felt the singing and dancing was first rate. Make sure to go to Horizons before dinner to hear the band and after 10:30 in Horizon Lounge for the late show. This was spectacular entertainment in an intimate venue. Based upon our experience this trip we would again travel with RegentOther than Cyclone Gita giving us a bit of rough water at the end of the trip and missing a port near the beginning due to a passenger emergency, this was a great cruise, worth the premium price. By the way, I had no problem with the new interior after the refit. The buffet in La Veranda worked much better. The sound and lighting system at the Constellation lounge was great. The ordering system at Compass Rose was much improved. Some complained there was less storage in the rooms. I did not notice as I travel pretty light. Read Less
Sail Date February 2018
Our travel agent recommended this line. We have traveled extensively...more than 140 countries....and cruised on many cruise lines. We booked because of the itinerary. I have to say it was a horrible experience. There were multiple ... Read More
Our travel agent recommended this line. We have traveled extensively...more than 140 countries....and cruised on many cruise lines. We booked because of the itinerary. I have to say it was a horrible experience. There were multiple changes to the itinerary with little explanation which was very disappointing. My husband along with a number of other passengers became ill. The doctor on board was both incompetent and dishonest. My husband and I are both physicians. We were alarmed at his lack of knowledge. Our doc at home wanted to talk to him but he refused to talk/ email her. He lied about other ill passengers. He didn't understand his equipment or lab results. We were planning to go home and had told him that. He pushed us to go to local hospital and lied about his intent. Ultimately they put us off the ship one day before we had planned to leave! Our complaint to the president of the line, Jason M. Montague, went unanswered. I would never recommend this line to anyone! The food was poor, particularly on the deck at lunch. None of the restaurants were above average in our view. We were very disappointed in the excursions......we had liked the idea that all excursions were included but very disappointed to see it was virtually impossible to go on more than one tour per day.....all seemed to be scheduled at the same time. We found the cabin was very comfortable. We particularly liked the walk-in closet. The negative was that it seemed a bit shop worn. I wondered when it had last been refurbished. I will say the embarkation was well handled and the general staff was very pleasant and helpful. There were aspects of the ship we liked......the walking track, fitness etc. Much of our cruising in the past has included many lectures specifically geared to what we were seeing that day, that was not so on this trip. That was very disappointing to us. Perhaps that was because of the itinerary changed so frequently. We were particularly disappointed that Myanmar was eliminated. I suspect it was because of unrest but we were told it was because of water depth. There was a great deal of discussion about this, also upset. I believe the overall impression of the cruise for many seemed to be tarnished by the perceived dishonesty. Read Less
Sail Date March 2017
We choose this cruise because of the unique destinations. The cabin, Concierge D was adequate and always kept in a sparkling condition by the housekeeping staff. Dining was sometimes the best I've experienced in over 60 cruises, ... Read More
We choose this cruise because of the unique destinations. The cabin, Concierge D was adequate and always kept in a sparkling condition by the housekeeping staff. Dining was sometimes the best I've experienced in over 60 cruises, unfortunately on a number of occasions in the main restaurant, Compass Rose the food was not as hot as it should have been. This was a result of the waiters having too many tables to look after. The dishes taken from the Galley were left at the waiters station for what seemed a long time before the hard working waiter could find time serve it All the staff were the most conscientious I have known, ever so willing to help and always bearing a genuine smile. Regretfully the Front Desk staff, tour desk staff and Executive Concierge did not fall into this category, When contacting the Front Desk It seemed I was intruding on their time and gave the impression they had more important things to do. Staff on the tour desk were lacking in knowledge of certain procedures i.e.My wife and I were leaving the ship a day early therefore booked a private car for the journey from the Hong Kong Pier to Airport at the highly inflated cost of 279$. When I asked about the disembarking procedures they couldn't tell me. Then there was a Executive Concierge who did not show any empathy when on the first day I asked for Guerlain shampoo something we can't buy in the uk a shampoo I was introduced to on previous Regent Cruises.She said this was only available to guests who were booked one grade higher than our grade. I offered to buy it and was told to go to the shop. Needless to say the shop did not stock Guerlain. These three little points apart this was one of the best cruises my wife and I have experienced thanks in the main to the service of the housekeeping and dining rooms staff. Ed and valintia in particular Let me also mention the Coffee Corner the staff were exceptional with special mention to Madi Read Less
Sail Date February 2017
We picked this cruise because of the pre-cruise activity: a visit to Angkor Wat. This trip is NOT to be missed. So, for us, the rest of the trip was sort of a bonus or an opportunity to get away. That doesn't mean there ... Read More
We picked this cruise because of the pre-cruise activity: a visit to Angkor Wat. This trip is NOT to be missed. So, for us, the rest of the trip was sort of a bonus or an opportunity to get away. That doesn't mean there weren't some good stops, there were: Ho Chi Minh City [Saigon], Keeling, Taiwan and Hong Kong standout. We also enjoyed our stop at Kaohsiung, Taiwan; that was a three temple day. We traveled before on Regent so we knew what to expect. However, we were still surprised at the level of service and attentiveness throughout the ship. One major problem with Regent excursions, however, is that they are rushed and leave little time to explore on your own. We 'bagged' a couple of planned ship excursions to explore on our own. Force marching a group through a museum is a silly [and frustrating] activity. So, if Regent is reading this: "Take us, let us explore the museum and then pick us up at a set time." The food on this trip on the Voyager was better than previous trip in 2015; same ship. The cabin, same as previous trip, was nice BUT lacked storage space since the remodel in 2016. Put back some cabinets or drawers would be our advice. The lecturer was not up to the standards expected; didn't really understand how to engage an audience the the topics were more predictable than need be. Read Less
Sail Date February 2017
We had cruised with Regent previously. Unfortunately they disappointed us with this cruise. Not the destination, but the service, the lack of staff understanding of the clients needs. Their general demeanour at the destination services ... Read More
We had cruised with Regent previously. Unfortunately they disappointed us with this cruise. Not the destination, but the service, the lack of staff understanding of the clients needs. Their general demeanour at the destination services and reception desk. We were left with no tours in Myanmar and the general discontent amongst other passengers was overwhelming. There were numerous complaints from us and other passengers, and at no stage were they addressed. On our return we sent an email to Regent, but unfortunately they have chosen to ignore our issues. We paid $300+ for a lunch at one of our ports, but the hotel had no knowledge of our booking, which Regent had made, but obviously not confirmed. We subsequently found out the lunch should have cost $25 if we had walked in off the street. The General Manager was very dismissive of our complaints. On our previous cruise with regent, when we returned to the ship we were greeted with moist towels, and if it had been a difficult return they would have live music to greet us back. Not a very important issue, but just another missing issue amongst many others. Read Less
Sail Date April 2016
Myself and my partner took a 21 day cruise from Singapore to Dubai in April/May 2016. We had not travelled on Regent Seven Seas previously, but have travelled several times on other cruise lines, such as Silversea, Seabourn and Crystal, so ... Read More
Myself and my partner took a 21 day cruise from Singapore to Dubai in April/May 2016. We had not travelled on Regent Seven Seas previously, but have travelled several times on other cruise lines, such as Silversea, Seabourn and Crystal, so we were in a good position make the comparison. In summary, if Silversea, Seabourn and Crystal are in the 9+ out of 10 category, Regent Seven Seas Voyager was a 7. Regent certainly is higher end/all inclusive cruising, but in my experience, fell well short of the other cruise lines in several areas. The ship itself looks very stylish, but once onboard, you can’t help but notice that it has seen better days and elements are in need of a refurbishment. I know that this is scheduled for later this year, but that doesn’t do anything to improve the experience that we had on board. I guess I was little confused, because I had understood that all the public areas had been previously updated, but really, I would only consider that the bars and dining venues had seen any sort of refresh, excepting La Veranda, which looks in need of a refresh. The cabins, hallways etc are a bit tired. We had a Penthouse - A suite and although I thought the configuration was quite good, the furniture and fit out was old and showed the signs of wear and tear. The swimming and spa pools are outdated and show signs of wear and tear and previous patch ups. Take the golf driving net for example, there is one net and a odd assortment of old golf irons, most which happened to be left handed for some reason, so there was very few right handed clubs to use. Either have a facility or don’t, but equip it properly if you do. The gym and fitness facilities were a huge disappointment and I can’t emphasise that enough. A modern well equipped gym is an important part of enjoying a cruise for us and many travellers and the equipment was positively ancient (I believe around 12 years old) and elements were continually breaking down. There were 5 cross trainers originally, one had been removed before our cruise started, then another goes out of order early on in the cruise and was removed and then a week later, another goes out of order. It was only when I complained after several days, that cross trainer was repaired. Hence down to 3 machines only from 5 originally, which is totally inadequate for the size of this ship. There are 4 treadmills, one was continually not working properly. Some of the TV screens constantly had issues, i.e. would not switch on, no sound etc. The Sauna and Steam rooms are both tiny. The sauna is old and not in great condition - switched itself off and needed to be reset several times. We had a Penthouse - A suite, which came with a Butler service. Give credit, where credit is due, our Butler and the chamber staff were exceptional, as good, if not better than any other cruise line we have travelled. The dining onboard is nowhere near the quality of the other cruise lines I mentioned, unless you are visiting the two specialty restaurants (Prime 7 and Signatures). The breakfast and lunch buffet in La Veranda is not as appealing and well presented as the other cruise lines I mentioned. A pretty basic selection which gets picked over quickly and not replenished fast enough. Some of the fruit at breakfast is tinned fruit rather than a fresh selection. At the mid cruise survey, I commented on the service levels and received a call from one of the senior wait staff to tell me that they realised this and had added more staff at the last port and were “training” them. I must say that this seemed to improve somewhat during the cruise. I assume that the ship was pretty full and hence, at busy lunch times in La Verandah, lots of people would descend on the dining venue. So it was normal to find difficulty in locating a table to sit, yet there were vacated tables that had not been cleared. In the evening, half of the lunch buffet restaurant becomes an Italian restaurant. You cannot make bookings, so it is on a first come first served basis which can make getting a table an issue, although I would say that the staff in that restaurant were the best on the ship and the Maitre'd was excellent and went out of his way to accomodate us on several occasions. But the fact remains that unless you were able to get a booking at one of the specialty restaurants, which is restricted to basically twice per voyage over each 7 days, you end up in Compass Rose, which is the main dining room. The restaurant itself is very nice and classy and I assume recently refurbished, but when you look at the complete offering (food and service), it is a 7 out of 10, when Silversea, Seabourn and Crystal are 9 or 10 out of 10. Most of our dining experiences there had issues, with cold food, tough steaks, lack of seasoning etc etc. Again, I would say this improved somewhat during the cruise, but the staff did seem a bit run off their feet, it took a long time after seating to get service for wine and menus etc. It was not a great dining experience and nowhere near the class of the other cruise lines. The other guests we traveled with and “the laundry room chatter” shared similar sentiments. On Silversea, Seabourn and Crystal, there is a real focus by the staff to get to know your name and preferences. There is not the same feel on Regent, although some staff did make an effort. On the other cruise lines, within a very short period of time, the staff are identifying and greeting you, by name in many cases, if you go to the bar in the evening, more often than not, they would present you with your favourite drink without even asking. Canapés are served around by the staff. On Regent, they leave a plate at the end of the bar, with potato chips, peanuts and a few hors-d’oeuvres and not much else and when it was empty, that is it. On the other cruise lines, sitting up to the bar is a fun experience and a great way to connect with fellow guests. On Regent, the Horizon bar is like a public bar, with the staff running around like mad trying to fill orders, with empty bottles and cans not always cleared away. I just can’t emphasise enough the glaring differences. On Regent, the pool dining is only available during the day for breakfast and lunch. On Silversea, Seabourn and Crystal, there are casual dining options available in the evening. On a long cruise, sometimes it is nice to step away from the more formal dining and have a casual meal. This is not an option on Regent. I would also comment on the breakfast times. The venues close at 10am latest, as does room service. There is a casual coffee shop open all day, but in the mornings, this was very crowded, usually impossible to get a seat. I think there is a clear message there that people want a breakfast option later than 10am. On the other cruise lines, room service was 24 hours, so in-room dining was always an option. Crystal keep one venue open for late risers. I was surprised about the entertainment offerings. In the Horizon Lounge, rather than having a regular ensemble playing background music, they swapped it around continually and at times, it was way too loud and it didn’t last long. We would often get down around 7pm to commence our evening and it was either finishing or had finished. In the Observation Lounge, the entertainment is a pianist. Not everyone wants to go to dinner at 7pm. When we were booking this cruise, the itinerary sounded great, picking up a couple of ports in Asia and then onto to India and the Middle East. What you obviously need to pay attention to is the ports themselves. The first port was Kuala Lumpur, which is actually Klang, about 90 minutes drive from Kuala Lumpur itself. In Phuket, we docked on the East Coast, miles from anywhere. So unless you are taking tours, there is nothing to see or do. Then probably the worst was the visit to Myanmar. The port was in the middle of nowhere, overlooking this wasteland of brown water and nothingness. The city of Yangon was 90 minutes away over bone crunching roads. So like us, most people I spoke to took one 5 hour tour over 2 and half days. We were going to take a second tour to a dinner and cultural show, but 90 minutes each way and eating outside in mid 30 celsius temperature and 90+% humidity was not at all appealing. I was expecting the fact that we were in port for two nights, it surely would have been close to the actual city, so that looking around and getting to the sights would have been easy, i.e. like in Ho Chih Minh city. The next part of the cruise, was 3 and a half days at sea travelling to Cochin, India. So that meant that we were only onshore for 5 hours, in 5 and half days. I don’t think that is good planning. We could easily have skipped Mangalore, India as a port, Goa was quite good (again the port is a long way from the city), Mumbai was the pick of India and a great port. All the ports in the Middle East were well worth the visit and the ports themselves were much closer to the cities or sights. Finally, the luggage management. We were required to have our luggage packed and outside our suite door by 10pm. We were independent travellers making our own arrangements in Dubai. We were told to vacate our suites by 8am and be off the ship no later than 9am. The ship arrived in port at around 5am. We left the ship at about 8.15am. Most of the luggage was just sitting on the dock as we descended the gangway. Some luggage was already in the collection area. On other cruise ships, the luggage has always been offloaded and ready for collection when you leave the ship, even early morning. Lets face it, this was already 10 hours after we handed it over and almost 4 hours since we docked. So we kept waiting and waiting and although luggage kept coming off at a snails pace, it wasn’t until we complained, that one of the staff went in search of our bags and we were able to leave the port around 9.15am. When you pay top dollar for these luxury, all inclusive cruises, you expect great facilities, great food and great service. I can’t say that Regent lived up to our expectations on any of those dimensions. Read Less
Sail Date April 2016
We recently experienced a 20 night cruise on Seven Seas Voyager, departing from Singapore and terminating in Dubai. To put the following comments into context, in the last 18 years we have spent over 400 days at sea on 31 cruises with 8 ... Read More
We recently experienced a 20 night cruise on Seven Seas Voyager, departing from Singapore and terminating in Dubai. To put the following comments into context, in the last 18 years we have spent over 400 days at sea on 31 cruises with 8 different cruise lines. This particular cruise was the last sector of our “around the world by sea” adventure and was therefore very special for us. Overall this was not a bad cruise but there were worrying signs that all is not well at Regent Seven Seas. Firstly at the embarkation day buffet lunch we noticed a lot of arguing amongst the serving staff as to their duties. This continued into the following day where it became obvious that a significant number of Eastern European waiters had been taken on and were undergoing “on the job” training. Further into the cruise it became obvious that the waiters in the Compass Rose Restaurant were also “under training” as evidenced one night when my main course meal arrived at the table with ingredients I had not ordered. On being asked to change the plate the waiter returned to his station, scraped off the unwanted items and returned the plate to me clearly showing where the removed items had once been. On another day, again in the Compass Rose, it took over two hours to serve a straight forward three course luncheon when there were no more than thirty people in the restaurant. Most nights the wine service was extremely poor – OK on arrival at our table but heaven forbid if you wanted your glass replenished or would have liked to change wines. None of these incidents could be described as acceptable service from a Line that markets itself as the most inclusive luxury experience. Luxury Experience ought to mean impeccable service. Shore excursions were another are of concern. An outing in Yangon included a visit to the Shwedagon Pagoda. We had been warned about taking our shoes and socks off but we were not warned about the baking hot floor tiles which resulted in scalded feet. A visit to Abu Dhabi included a visit to the Emirates Palace Hotel for Tea. This necessitated an additional “fee” (Regent Excursions are normally free) and had been billed as though it was the equivalent of having tea at the Ritz. How naïve we were. Tea was no better than that served on the ship and we had been herded into a downstairs conference room well away from the main areas of the hotel. On reporting this on our return to the ship, the indifferent and unsympathetic attitude of the Destinations Desk staff was extremely disappointing. The entertainment left a lot to be desired. This consisted of a Flautist, a Violinist, a classical Pianist and for the first seven days only a Comedian. The ship has an excellent Production Show cast but in 20 days we were treated to only four production shows. Given the makeup of the other one dimensional acts it seemed very strange that there were only four major shows. We thus disembarked feeling rather underwhelmed by the whole experience. When you pay premium prices for superior service, you expect that superior service to be delivered and attention to detail to be meticulous. The overall impression was that the ship was under staffed and there were too many untrained staff amongst those who were employed. Sorry Regent but you have blown it with us and we will not be returning. Regent have become no better than the mass market cruise lines but claim otherwise in their advertising and continue to charge premium priced fares. There are plenty of other premium Lines available and we look forward to return to some of these and trying some new ones – especially those that recognise the lifetime value of their Guests. Read Less
Sail Date April 2016
We chose this cruise due to its interesting and varied itinerary - one of the key benefits of cruising is if you don't like the port much, just hop back on board and vow not to return. As we had not been to many of our ports ... Read More
We chose this cruise due to its interesting and varied itinerary - one of the key benefits of cruising is if you don't like the port much, just hop back on board and vow not to return. As we had not been to many of our ports previously, as the cruise title 'Taste of the East' suggests, this was our sample opportunity. A precruise (or post cruise) trip to one of three destinations was included as an incentive and we were drawn to the Angkor Wat option. This was our first trip on the Voyager; our previous two cruises were on the Mariner. We have not travelled on any other cruise line. Both ships are due for major refurbishments soon, so I am tempering this review with this in mind. The standard cabins are more generous than the Mariner and at 28 sq metres are very spacious. There were a couple of 'quirks' like the position of the make-up mirror and it was a bit tired but very comfortable. The bars and lounges less so: there is one less lounge than the Mariner and it was noticeable. The poor guitarist usually had to play in the atrium as there was no lounge for him – you felt like tossing him a coin. In addition, the common areas such as the library and coffee connection were on separate floors which did remove the lovely flow the Mariner has. But really all retained the classy relaxed vibe Regent are noted for. The baristas try and make a decent coffee but they have not been trained well. With Regent trying to move their market into a more global audience, better coffee and loose leaf tea should be a must for a luxury brand. Meals were of the usual high standards; there was only one repeat night and only once did we sit in the main restaurant Compass Rose wondering if we were invisible. It was hot, so generally we didn’t eat outside at lunch at the pool grill, but inside at La Verandah or Compass Rose and that brings me to my main gripe. This tour was an interesting mix of the East and the Middle East. BUT this part of the world has three seasons: warm, hot and wet. We arrived at the end of the hot. And it was hot – even for Aussies like ourselves. The poor North Americans – especially those of more mature years - really suffered. We had tour guide after tour guide in multiple countries tell us this was the last tour of the season and they were about to go on holidays themselves; if Regent hadn’t contracted them they would have left weeks ago. In addition, we arrived in Burma in the middle of the water festival. This meant many venues were closed and those open were jam packed with people as it was a public holiday. The world famous Scott Market was shut the whole time we were there. A few months earlier start time would have made for a better all-round cruise in this location. I’m sure Regent has received many comments in regards to this (including me on my comments card) and of course, I can’t comment on the logistics of cruise planning, but they do need to know it was an issue. An elderly woman had to be taken off the ship in Goa due to heat exhaustion and renal failure leaving her (not related) travelling companion very distraught as she had to remain on board. A couple of ports probably need a rethink. We had a very busy itinerary and this allowed for very little down time, shopping or just pottering. The ports were often a long way from the destinations and this meant you were unable to spend a spare afternoon visting these safe locations at leisure. Most of the ‘acts’ brought on board were fairly ordinary (the pianist was an exception) but the in house entertainment troupe were great and very friendly. The Jean Ann Ryan group will be replaced by the NCL in house group soon so it's yet to be seen if this is a move for the better. Of special commendation was the effort that was made to hold an Anzac dawn service for the 44 Australian and NZ passengers plus the 6 Australian crew members. The Vegemite sandwiches, scones and Lamingtons would fail at a Country Women's Association stall, but the effort was truly appreciated. Talking of passengers, a mention should be made to Regent of the changing nature of their passenger demographics. More than 50% of passengers were not from the USA or even Canada. We met Mexicans, there was a group from Portugal etc, etc. At the Seven Seas Society party, this global expansion was feted, but the on board experience is yet to reflect this. There were 2 Smithsonian lecturers on board: one who quickly realised his audience were global and adjusted his style accordingly though his personal beliefs and self-promotion of his books continued. The other presenter should not have been hired by Regent. Her speciality was medieval music and her lecture on linking oceans to music was just an embarrassment - people walked out in droves. I think Regent should rethink this Smithsonian program linked to PBS. With 50% of passengers not knowing what PBS is, it might be time for a review. Regent's passengers are in general well educated and take the lectures seriously - they should at least be relevant to to the destinations. As always, Regent's main strength is its personnel. Without exception, the crew at all levels were warm, efficient and went out of their way to give personalised service. With the impending launch of the new ship Explorer, there were some new faces on their first contract, but as they were paired with more experienced staff, there was minimal impact on operations. We found the Destinations staff particularly helpful with all tours well organised. Ports - Good and Bad Singapore The precruise hotel was the Regent - comfortable if not a bit bland. Emarkation was accompanied by a noisy colourful Chinese dragon troupe. Siem Reap (Cambodia) This was our included pre-cruise side trip. Apart from being too late in the year - it was very hot and dry - we enjoyed this very much. The hotel Borei Angkor Resort and Spa was a very special base for our varied and imaginative excursions. Port Klang (Malaysia) We opted for a trip to Malacca; it was a long way for a so so destination. Those who opted for a Kuala Lumpur trip were not that positive. Penang (Malaysia) Most enjoyable - pristine beaches and classy establishments. Phuket (Thailand) Good excursions, positive feedback. Small stalls were set up next to the ship by local traders for those essential souvenirs. Pha Nang Bay was a true highlight. Yangon/Burma (Myanmar/Burma) A fascinating destination. Timing was poor and tours had to be cancelled due to the annual water festival. We loved it here and although the port was a little way from most tour locales, it was well worth the effort. Meditation with monks including a shared breakfast was a surprising delight. The Shwedagon pagoda is amazing. Our personable guide suggested everyone should visit now before Burma becomes Thailand:). Cochin (India) A surprisingly delightful location - the Kerala backwaters tour with an Indian lunch was fantastic. Mangalore (India) Interesting, but could have been missed and no-one would have cried. Goa (India) A bit disappointed - maybe we took the wrong tour. Mumbai (India) Just wonderful! We did the 'Old Bombay with lunch' - the only tour we paid for. Was worth every cent with a fabulous guide and an interesting and varied program. Muscat (Oman) A change of pace and very interesting. The souk was touted as a highlight, but was a bit disappointing. The dhow excursion was fun. Fujairah (UAE) Despite the enthusiam of our guide this destination was of little interest to us. Basically a fuel storage area for the UAE. I guess it was great to hear the history of the culture of the UAE in context, but some of the stops were for 'comfort' only. Abu Dhabi (UAE) We just shopped - it was certainly easy and safe to get around on the Regent provided shuttle bus. Dubai Disembarkation was a breeze. We arranged an 8 hour private tour (driver and guide) for LESS than the cost for Regent's port to airport transfer. Passengers with later flights should consider this. Read Less
Sail Date April 2016
There is cost and value for money. Whilst not cheap, we believe RSS cruises are excellent value for money and our pick of choice if the destinations are right. We have been on several other cruises with Seabourn and Silversea. The ... Read More
There is cost and value for money. Whilst not cheap, we believe RSS cruises are excellent value for money and our pick of choice if the destinations are right. We have been on several other cruises with Seabourn and Silversea. The voyager has up to 700 passengers and mainly balcony cabins. It is to have a refit later this year being 13 yrs old but seemed to us to be generally very acceptable with maintenance work on the go outside and inside all the time. Our 'suite' on deck ten a few doors from the bridge (concierge D) was fine with a comfortable bed and a temper pillow provided. A good shower and walk in wardrobe plus adequate living space. Also very quiet - we have booked the same cabin for next summer. There are four restaurants all of good quality. Signatures and Prime 7 are those you book once beforehand, but we found several visits possible by going for a late booking or on spec for a no show. Our favourite is Signatures (French). Compass Rose excellent but slower service than previously (?NCL cutbacks?).Sitting outside the Italian restaurant was a great treat in the (very) warm weather we had. We do not dine in the suite but occasional snack or breakfast room service was prompt and served with a smile - as was the daily phone call for early morning tea. Pool deck lunches were very good with many international themes. The staff do 3 excellent entertainments in the form of a 'garden party' on the pool deck, a wonderful bbq with ice sculptures, and 'KREW Kapers" on stage on the last night. We enjoyed the visiting entertainers but are less impressed personally by the very repeatable Jean Ann Ryan group - you could be on any of the boats on any cruise and not know which, when they are doing the dance and aerial regimes - time for something different, but we were happy to linger over a meal of sit outside the bar some evenings instead. The Regent 8 piece band was versatile and excellent and all the music by the singing keyboard duo, pianist and guitar were of high standard. there was no shortage of venues for music throughout the afternoon and evening. Crew are friendly and service very good. Several members of staff recognised us from previous RSS cruises on other boats! Shore excursions which are in with the cruise price were of good quality with , to be fair, some guides of variable English speaking quality. The two best dictions were by female guides in Kuala Lumpur and Mumbai. The flights were Emirates business class and a bonus was the direct flight from/to Manchester to Dubai without the hell of going through LHR! We had three days land programme in Singapore staying at the excellent Fullerton hotel near the marina. There were two well structured half day excursions and an evening meal visit to the Marina Sands Floor 54 restaurant for a memorable eating experience. This cruise gave us chance to see S E Asia in parts we have not been to - it did not disappoint. We shall return to see more of the area - and we shall be happy to travel again with Regent. Indeed we are going transatlantic with them in November on the new ship. Our minor hopes for change - a teapot for early morning tea rather than a thermos; the ice cream remaining open after 4pm on pool deck by making it available in the pool bar; advance warning of events like the deck bbq so you do not book something else (or have to cancel something else) that night! Read Less
Sail Date April 2016
We are regular small to mid ship cruisers - not loyal to any particular brand, more itinerary - Singapore to Dubai (Singapore, KL, Penang, Phuket, Rangoon, Cochin, Mangalore, Goa, Mumbai, Muscat, Fujairah, Abu Dhabi, Dubai). We were ... Read More
We are regular small to mid ship cruisers - not loyal to any particular brand, more itinerary - Singapore to Dubai (Singapore, KL, Penang, Phuket, Rangoon, Cochin, Mangalore, Goa, Mumbai, Muscat, Fujairah, Abu Dhabi, Dubai). We were interested in a 'taste' of each port - yes there were some we would not return to - but the that's the benefit of cruising you can always return to base. The 'free' excursions were an attraction - warning - make sure you have your tours booked early (i.e. before embarking as most tours are fully booked with wait lists). We also took advantage of the pre-cruise tour to Siem Reap to see Angkor Wat - sensational (it was hot 40+ C which made it quite uncomfortable at times - but we survived and saw some amazing sights & sites). Before embarking we found it time consuming & difficult to get answers (at the time no Australian office - I imagine the opening of same will make communication easier & quicker), but once in the Regent group all our questions were answered. One concern we had was the average age of passengers - we'd been told Regent attracted an older group - that info was correct, but it wasn't long before we'd found a group of like minded mobile passengers that stayed up past 10pm. I know it sounds a little selfish, but it was frustrating when the tours marked 'not suitable for mobility impaired' actually had many people on the tour that found it extremely (physically) difficult, which of course slowed everyone down considerably, as it was between 38-42C everyday - standing around waiting for others was just tough. As others have mentioned the ship is tired, but clean, we chose a Penthouse A and had no complaints - we actually had an amazing butler - Abi (seriously wanted to bring him home!) The first night the bar staff were running around like rabbits in the headlights trying to cope (yes, a lot of grizzling by all the cruise experts!) - by the second night all had settled. We found all the restaurants to be very good; food, service, wine etc. The shows were good without being outstanding. The casino was a little quiet (comparing to other lines - maybe due to older passenger group) but didn't stop us! Opposite the Casino there is a bar with live - music - dancing - singing etc. If I had a complaint it would be that the gym equipment is far too old - it should be replaced immediately, absolutely no waiting for the refurbishment, however the fitness guru Marco was delightful & motivational and ran good classes. The Spa - Canyon Ranch - offers a wonderful range of products and great staff, but is ridiculously overpriced - have mentioned this on another cruise line. Would we cruise with Regent again? Itinerary dependent, YES, without a doubt, as we would Crystal, Oceania, Seabourn, Windstar, SeaDream & True North - happy sailing! Read Less
Sail Date April 2016
Dining Inconsistent service "It's not my job" mentality Waiters talking back to customers Waiters not fully speaking English, although business conducted in English-a lot of pointing Quality of food was ... Read More
Dining Inconsistent service "It's not my job" mentality Waiters talking back to customers Waiters not fully speaking English, although business conducted in English-a lot of pointing Quality of food was terrible, lost weight Shore Excursions Disorganized, tedious and time consuming for bus tickets Tours-free and inconsistent, much better options available Pre-/post- cruises available to all classes of service, not as first advertised to suites only Entertainment -The same cruise director as 2003 and he was stale then! -Nothing remotely outstanding, as should be for "luxury" ships. -Not using staff to advantage, ie. Internet Manager teaching Lightroom; chef tours of Kitchen; bartenders Mixology classses, none available as on other ships Cabin -Small, compared to other ships Internet/Shops -Internet manager editing her own photos in Lightroom- they pay her for this? -Shops were stale, sold nothing. Ports Docked two hours from destination on three occasions. Precluded us from the 4 hour bus trip in one port Overall This ship is a shadow of itself. This was once a wonderful cruise line and both of us had high expectations of this cruise,very disappointing and, most definitely, not worth the money! Read Less
Sail Date January 2016
We are long time Regent guests and have been disappointed with our last few trips on the Mariner. We were afraid "Corporate Control" had taken over what had been a great vacation experience. This trip on the Voyager really ... Read More
We are long time Regent guests and have been disappointed with our last few trips on the Mariner. We were afraid "Corporate Control" had taken over what had been a great vacation experience. This trip on the Voyager really reassured us that all is well. We used Regent for our travel arrangements and it worked perfectly. We flew Emirates, which is so good and the airport pick up was quick and smooth. Departing the hotel in Singapore was well organized and quick. They staggered the departures every 20 minutes so there was no waiting to board the boat. Full marks to the chef. The food was very,very good and the fish was fresh and well prepared. The side trips were well organized and most trips had fewer than 25 people on the bus. The Smithsonian lectures were interesting and really brought us to speed on events in the countries we were visiting. I am really happy to write this review as my last two have not been so positive. Read Less
Sail Date January 2016
Regent Seven Seas should be ashamed of themselves for calling themselves a luxury line. Food and service were mediocre at best. The buffet breakfasts showed how far they were trying to cut costs. They cut back on fresh fruits, cold ... Read More
Regent Seven Seas should be ashamed of themselves for calling themselves a luxury line. Food and service were mediocre at best. The buffet breakfasts showed how far they were trying to cut costs. They cut back on fresh fruits, cold meats and cheeses (for the Europeans), breads (that had no taste anyway), and you had to special order a muffin! Dinner menus in the main dining room ... again food was just ok and the service was like John Cleese and Manuel from Fawlty Towers. There was probably more organization in the building of the towers of Babel. No one knew what they were supposed to be doing. In the Italian restaurant in the evening, they asked guests to get their own salads and deserts (why not make their own dinner?); they didn't have a choice of pasta to go with an an entree. The entertainment... if you could call it that... was a joke. That includes the evening entertainment and the quality of the lecturers (who had limited/no qualifications). Also, they offered crocheting (are you serious?) and bean bag toss during the day. The excursions did not always cover the places they listed as highlights on their handouts. It was also an old age home at sea. I would strongly suggest that their senior management should book a week on Crystal to find out what luxury cruising is all about. Read Less
Sail Date April 2015
Voyager Master Suite My review centers specifically around the Master Suite experience, #700. This writing reflects a just completed 18 day Southeast Asia cruise. It is meant for the traveler that prefers the Master Suite and looks for ... Read More
Voyager Master Suite My review centers specifically around the Master Suite experience, #700. This writing reflects a just completed 18 day Southeast Asia cruise. It is meant for the traveler that prefers the Master Suite and looks for that level of luxury. My family has traveled on this cruise line 7 or 8 times during the past 15 years. About half of those in a Master Suite. I have been on all of Regent's ships. I have also traveled with Crystal Cruises, most recently on the Serenity, in the Crystal Penthouse (top priced room), which was outstanding in every way. First I would like to say the staff on this ship and the food are exceptional. I would say this area of the experience is "luxury" and very good. I would also say that the production shows, although they do fewer than in the past, are also very high quality, with excellent talent. Now about the room, for a "luxury" cruise experience, for four people, that cost us more than $133,000.00, it is not at all worth it. This room, and the ship in general (staff/food excluded) is outdated and not at all "luxury." Honestly, out of five stars for the room, I give it 2 stars. I give the ship as a whole in common areas, a 3 star rating. It's on the level of a 3 star hotel. It is clean, but I would STRONGLY recommend if you choose this room and ship, you look at actual photos of the ENTIRE room (as opposed to drawings in the brochure) and look at size. Brochure photo makes the room look much larger and does not reflect current interior design. The suite is very laid out oddly. First it is on the front of the ship, translating into VERY bumpy. The worst area to put the best room. You will hear an extraordinarily loud noise when the anchor is dropped, but that is only on stops that require a tender. It particularly affects the guest room. The laundry is at the complete other end of ship, and only two wash machines service this level. Rarely is a machine available. (Crystal and other high-end cruises includes complimentary laundry with a Master Suite) Layout: The Master Bedroom is part of the bathroom, only a cheesy curtain separates the bath from the bedroom. The shower and toilet are very small and not even a fraction in design compared to what is out there on other luxury high-end ships. There is absolutely NOTHING about the Master Suite experience here that makes the guest feel special. We went from staying at a Four Seasons Hotel, in amazing rooms, to this. Honestly upon check in, it was a huge, depressing let -down. The room is VERY dark with low ceilings. It is filled with over 60 coffee table books that clutter every empty spot. There are very few open plugs to charge your electronics. Be sure to bring your european adaptor to increase places to charge. Doors are propped open with cheap yellow rubber door stops that slip and then the doors flap night. 2nd issue. This is a two bedroom. We brought our parents and put them in the 2nd room. Clearly now, I see for the same price, they could've had a suite--with more room, a closet and a patio. BIG MISTAKE how we booked this. This guest room is small, like a college dorm room. It has a very small box closet, a VERY small bath, and really is not a place you would put grown adults looking for a luxury experience. At least in the ship's Master Suite #1100, the second bedroom is a full size room with a closet and patio. So disappointing our parents had to spend 18 days in this space. Given the price we paid, we expected much more out of this room. Of course, immediately upon embarking, we expressed concern about the room. While the Executive Concierge and subsequently the General Manager were very cordial about the issue, they suggested "very rarely" are four adults put in this room (it would have been nice if the Regent Sales Rep would have mentioned this to our travel agent upon booking), there was never any offer to do anything to improve our experience--other than a minuscule "credit" on a future booking. Honestly, if they offered a free cruise for four, I would not take it. Regent's corporate office (the ones who seem to make all decisions) have no idea how to deal with upscale customers. Do you think that will change with the new ship coming online next year? Same people managing I assume....A minor "credit" for a future booking is not only rude but simply reflects that they are really out of touch. One question to consider...Do you really think this line is capable of managing "the most luxurious ship ever built?" (new ship coming online in 2016) Based on the material they provided onboard, booking a suite on the inaugural itinerary is 100% deposit--no refunds. I suggest high caution on this one. You're making an expensive decision with one enhanced photo and a lot of fluffy marketing. If you have an issue or a problem, do you feel confident you will be satisfied? That is key to operating in the high-end luxury world and unless there are internal corporate changes I question whether one wants to gamble to big dollars here.   Read Less
Sail Date January 2015
This was our first, and probably our last cruise on Regent. We have always cruised and loved sailing with Oceania, but this time decided to upgrade to Regent for what we thought was going to be the trip of a lifetime. Wrong ! Because the ... Read More
This was our first, and probably our last cruise on Regent. We have always cruised and loved sailing with Oceania, but this time decided to upgrade to Regent for what we thought was going to be the trip of a lifetime. Wrong ! Because the trip was oversold, and we were not one of Regents VIP's, were got the worst cabin on the ship. We had requested a Port side cabin, and got no response from Regent as to our request. In the deck10 starboard side cabin we were given we smelled diesel fumes from day one. If this had been a Hotel, I would have refused the room. When it came to the food selection and the preparation, it seemed that everyone I talked to on the ship, and also our travel agent, thought that the food on Oceania is much better than the food on Regent. The first day on the ship I asked at the pool grill, for a medium cooked burger and got a raw piece of meat. The cook argued with me that it was medium. Most of the "free" shore excursions made me wish I had stayed on the ship. The only good tour we had was with our own tour guide in Bangkok. Cambodia's tour was a complete bust. Regent should terminate this excursion. I think Regent only stops there to let off passengers going to Angkor Wat on there own. I guess if you are a major drinker of alcohol Regent is the cruise for you. But, I feel I could have bought my own booze, tipped everyone generously, and paid for my excursion and still had a more enjoyable trip on Oceania. Read Less
Sail Date February 2014
I was ready to write a review of my cruise on February 11, '13 from Singapore to Hong Kong when I read the very well written review by theshoo. It was exactly our cruise experience, with different destinations. We chose this cruise ... Read More
I was ready to write a review of my cruise on February 11, '13 from Singapore to Hong Kong when I read the very well written review by theshoo. It was exactly our cruise experience, with different destinations. We chose this cruise line over Oceania based on the included 4 day pre-cruise excursion to Angkor Wat. As I read theshoo's review to my husband, we were amazed by the similar experiences, albeit in different cities. Our tour was mismanaged and falsely presented. There were over 200 people, broken up into 9 tour buses, several hotels, different airline destinations. As with theshoo's tour, every bus had different tours and different problems. We literally flew half way around to world to see Angkor Wat, only to get there one hour before they closed. I could go on, but it's easier to just say "right on, theshoo". From the pre-cruise package, to the shore excursions, to the size of the spa, we are in agreement. Perhaps if they charged for the pre-cruise and all shore excursions it would have been better and the tours less crowded. We hadn't cruised on Regent for 10 years, when they were Radissen. We loved their ship the Diamond. When that ship went, we moved to Oceania. We have sailed 5 times with them, once with Seabourn and twice with Royal Caribbean. We really like the Oceania ships better, the spa is much bigger, and the staterooms newer and nicer. However, the cruise was good, the employees were superior, and the stateroom was very nice. I did enjoy the BRIDGE lessons, and we felt the entertainment was very good. However, it is a shame that all conversations throughout the cruise were on the bad pre-cruise excursion. We did complain to our travel agent, who forwarded our concerns on to Regent. They offered us $400 toward another cruise. It was a nice offer, but we are going back to Oceania for our future cruising. Read Less
Sail Date February 2013
Embarkation was very swift and efficient. Luggage arrived in about 4 hours. (A bit slow compared to Princess..Couldn't figure out why.) There was lots of storage space including a huge walk in closet. There was a nice Vanity with a ... Read More
Embarkation was very swift and efficient. Luggage arrived in about 4 hours. (A bit slow compared to Princess..Couldn't figure out why.) There was lots of storage space including a huge walk in closet. There was a nice Vanity with a makeup drawer and a huge makeup mirror...a real plus. There was a huge flat screen tv with a free pay per view channel of newish movies. Also there were " destination movies' like "Gandhi' And "Slumdog Millionaire" for our time in India which was a nice touch. The food on board was excellent. Most night there was a good choice of starters and entrees. Deserts were probably the weakest area. Still there was always a selection of ice creams and sorbets and a lovely tidbit tray of bite size cookies and other treats. Every night there was an offering from the alternative restaurants. We ate at both alternative restaurants and they were a nice change The lobster in Prime Seven was disappointing. (I really don't think lobster travels well.) The food in Compass Rose was so good that it wasn't necessary to go the the other restaurants to get a good meal. Standout food was the Dover Sole, and Sea Bass with miso glaze. Outstanding. The Caesar salad, offered every night was delicious. on Sunday there was a Champagne and Caviar Brunch. The souffles were very good. The Veranda Cafe and Pool grill had delicious fare for lunch. There was always a great selection of salad offerings, and fresh fruit. On sea days there was a buffet on deck with a theme. The ice cream bar was fun and well used. Everyday there was a wonderful tea with a different theme. The wines and liquor provided were good brands. The wines at dinner were good $15- $20 wines (I priced at home.) and we found that if we liked a wine we could get it on subsequent days if we asked. The service was just wonderful. All the crew seemed to be happy people From the captain to the Deck hands. Speaking of the Captain, John Oneil was the most personable we have ever had. He was delightful. You could tell he loved his job. Willie Aames, the Cruise director was also a delight. So funny and available around the ship all the time. They set the tone for the whole trip...fun, fun and more fun. The entertainment was entertaining and there was something for everyone from Las Vegas reviews, to singers, to musicians to even a crew show. The ports from Singapore to Dubai were very interesting. It was a port intensive cruise with 5 sea days. Most of the included excursions were as advertised and on time. One exception was the tour to James Bond Island in Pucket. It was mostly 4 hours on bus, 2 hours of boring boat ride, a bad meal for about 2 hours of interesting scenery. And Tea at the Burg Al Arab was not worth it. My suggestion is for a few dollars more do it on your own ..it is a bit more expensive but worth it. Ports included Pucket, Thailand. Great shopping on the dock. Tricamonee, Sri Lanka. Did a basic tour which was a good introduction. Colombo, Sri Lanka. Did a shopping tour which also included a tour around town. Odel department store was fabulous!!! Shopping at port. Cochin, India. Did a basic tour to "Jew Town" , Vasco de Gama Church and fishing nets plus Harbor cruise. Went back with a taxi shopping the next day which was very fun. New Mangalore, India. Did a tour to town with a stop a private home and a market. Our least favorite port. Shopping and free wifi at port. Goa, India. Did a long tour to another market and two Catholic Churches. Very hot. Wished we could have seen the beaches. Mumbai, India. Did a highlights tour which was excellent. Did an evening tour which was disappointing. Saw a bit of a Bollywood film..raced through a market with no time to shop, stopped at a "trendy" bar which was Japanese???? with no one else there and then drove around but it was so late no one the buildings were illuminated as advertised. The next day we hired a cab at the Taj Mahal Hotel and had a lovely day shopping and sightseeing. Muscat Oman. We did a basic tour. We went to a souk but a lot of the stores were not opened. Dubai, UAE. We did a heritage tour and tea at the Burg Al Arab. We didn't get back to the ship until 8 pm which made packing and last dinner rushed. We had smooth seas throughout. No rough water anywhere. Lovely. The best thing was the other passengers..everyone was unpretentious, well traveled, well read and nice. Overall it was a very special voyage! Read Less
Sail Date March 2012
Considering the luxury experience and the six-star rating it advertises and considering the high prices it charges, we expected only the best from Radisson (and had enjoyed ourselves very much on two prior, one-week Radisson Mariner ... Read More
Considering the luxury experience and the six-star rating it advertises and considering the high prices it charges, we expected only the best from Radisson (and had enjoyed ourselves very much on two prior, one-week Radisson Mariner cruises). Flaws that can be accepted from mass-market cruise lines should be the rare exception on a luxury line. When measured against these standards, on the whole, Radisson and Voyager did not measure up on this cruise. While many aspects of the cruise met at least a five-star standard and some were easily six-star standard, the overall cruise did not provide a truly luxury cruise experience - I would only give it four stars overall. The overwhelming shortcomings to this cruise were the senior on-board hotel staff, the arbitrary changes to an exciting itinerary, and the inconsistent dining. Let's start with my expectations and biases. A cruise line (or anyone else) should provide the product advertised. While some "puffery" is to be expected, and while there can be quibbling over the quality of any aspect of a cruise, the product as a whole should measure up to the advertising. On a "luxury line," I expect (a) consistently excellent continental cuisine, (b) a responsive staff prepared to provide a luxury experience at all levels and to deal with problems quickly and professionally; (c) modern and clean staterooms, (c) well-appointed public areas; (d) unobtrusive service; (e) high quality lecturers, activities, and musical programs; (f) efficient boarding, cabins ready at embarkation; (g) no lining up and waiting for tenders, etc. Where I have not commented here, this ship and line met those expectations fully (e.g., cleanliness, efficient and easy boarding, etc.). The Positive about this cruise. (1) This ship. It is well-designed, new, clean, comfortable, and quite attractive. It is very much in the mold of the new cruise ships (multi-story atrium, etc.) It is clean and very well maintained. The cabins are unusually large and well designed, including a walk-in closet (maid service is excellent). Cabins below the penthouse level are larger and more comfortable than similar accommodations on other lines. The public spaces are attractive and, with a couple of minor exceptions, comfortable and functional. (2) The junior staff (waiters, room stewardesses, bar attendants, etc.) were competent, pleasant, and conversant in English (staffing changes in the last few months may have put this into question). They generally knew what they were doing and worked hard to please. The maintenance staff likewise seemed generally competent, although several requests for repairs (including a ventilation problem) went unanswered for more than 36 hours. (3) The Tour Office staff was exceptional. The three people did an outstanding job of handling ship's tours and private tour arrangements, with unfailing good humor, efficiency, and accuracy. This was particularly difficult in the face of a constantly changing itinerary (see below). (4) Single seating dining and open seating dining are big pluses. The single-seat dining provides much more relaxed, enjoyable dining. While passengers seem to settle in to an individual table after a day or two (a few of them did try to lay claim to window tables), it is nice to have the option of sitting where you want and with whom you want. Service is usually well-paced and there is no pressure to finish so that the next seating can be set up. (5) The inclusion of wine in the dining room in the cruise price is e welcome touch. It is nice not to be nickel-and-dimed and it is nice not to have to worry about signing the chit every night. (The downside, one waiter confided, is that the policy of including wine and drinks seems to consistently attract a certain type of passenger who overdoes the alcohol, especially on cruises of less than 14 days. We did see a couple of instances.) (6) The port lecturer. (7) Latitudes Restaurant. It was too small and crowded for the number of passengers they seated the one night I was able to eat there. This is an almost trivial comment because - although contrived - the theme concept was very well carried-out. The credit for that goes to the exuberant, young, and completely charming serving staff. They made us feel like they were putting on a private theme dinner party for a group of close friends, that they really cared that it be a complete success, and that they did everything possible to make it so. The food, too, was very enjoyable. This was one of the few occasions on this cruise that I felt that I was having a truly good time and that the cruise line really wanted me to have that good time. (8) The advertised itinerary for this trip, Singapore to Tokyo, segments of the 2004 world cruise (actually "Circle Pacific" Cruise), was exciting and enticing. The Negative: (1) RSSC chose to disregard that exciting itinerary. One port (Hong Kong) was extended by a day, two port days were changed altogether, two port stops were shortened (one of them by about 12 hours and one by about 5), and one stop was eliminated altogether. (One additional port was missed because of bad weather.) There were no weather problems or terrorism concerns to justify any one of those unexplained changes. While the schedule changes were bad enough, Radisson compounded the problem. Passenger questions/complaints about these changes were given short shrift by senior staff. As one senior official in the hotel department said to me when I asked what was going on, and this is a direct quote, "We can do whatever we want." While several of the changes were decided by Radisson management days in advance (including changing of two port days), none of them were announced until the last minute. As a result, several passengers missed out some on private sight-seeing that they had arranged. Personally, we missed the opportunity to see a former colleague and friend who only had one day available to see us. Passengers deserve the cruise paid for. When Radisson elected not to deliver that cruise, we deserved two things. First, we deserved prompt notification of the changes. Second, we deserved a clear and compelling explanation for divergence from the schedule or some form of restitution and/or apology. Radisson provided neither. (2) Senior staff problems and attitudes were not limited to the attitude about the schedule. Several of the senior staff on the hotel side, newly promoted to their positions, neither knew nor were prepared for their new jobs and at least one did not seem to care. Senior staff members were not respected by junior staff, although junior staff members were clearly terrified of several of them. Senior staff was generally inaccessible - no response to phone messages, not in their offices or on deck, etc.; the only time that the Hotel Manager's office door was ever open were the days that the President of the company was on board. This is also true on land - Radisson's customer relations person in Florida did not return any one of my four post-cruise telephone calls. Any request other than the most routine was frowned on (and I am not talking about Travel Spies nonsense) and, from what I saw, was not acted on. (3) The overall impression was that the ship was not being run with passenger satisfaction as the goal, but rather that it was run for the convenience of management. Note that I did not have this impression of Radisson on two prior cruises on Mariner. This is the first and only cruise on which I felt that I was merely along for the ride. (4) Dining room food quality and service were inconsistent, lurching from very good at some meals to very mediocre at others. Some nights the dining room was excellent in all respects but, on just as many other nights, it was no better than "good" overall. There were too many lapses - some main dishes were tasteless, particularly meat and poultry (tasteless grilled salmon one night). Oddly, the dining room was consistently better at lunch than at dinner. The service on several nights was painfully slow - 25 minutes wait for the order to be taken one night with no head waiter or maitre d' in sight and bickering waiters another night. While an occasional mistake or oversight is to be expected, the mistakes were too frequent for a luxury cruise (and the ship was no more than about 60 percent full during this segment). (5) Of the two nights I ate in Signatures Restaurant, one night was truly very good. The food was well-prepared and attractively and attentively presented and service was perfect. The food on the other night, unfortunately, even with the identical menu, arrived bland and overcooked. (6) There is far too much vibration on this new ship, particularly in the aft portion when the ship is trying to go fast (above about 20 knots) - unfortunately very noticeable in my cabin. It took four days of requests to be moved to a vacant cabin of the same category. Several other passengers also said that they asked to be moved because of it. Once again, when I first asked what was happening and whether the problem would be fixed or whether we could be moved, the same senior staff member simply dismissed me: "All ships vibrate." The bottom line is simple, if you go on the Voyager, do not get a cabin in the aft portion of the ship. (7) The dance floor in the Lounge is too small - you can't dance on a postage stamp regardless of whether you prefer rock or ballroom. Forget about line dancing. (8) The art auctions. The quality of the "art" was poor (aside from there being just too many mediocre prints of famous pictures) and was too "mass market." It clutters up, cheapens, and detracts from otherwise enjoyable and usable public spaces. Please, let's get rid of art auctions . . . and not just on this ship and this line. (9) Entertainment. Maddeningly inconsistent. The Broadway reviews, comedians, etc. were interchangeable with any other line. The music at the shows was always too loud. There was one very fine classical performer. (10) Passenger evaluation cards are insufficient. They are not designed to uncover deficiencies in performance but seemed designed to elicit favorable reviews. Radisson needs to ask about quality issues, including staff attitudes and responsiveness and knowledge of their jobs, not just about such things as timeliness of baggage handling and whether the bartender smiled. None of the questions on the evaluation picked up the staff problems or the itinerary problems noted above. Second, evaluation cards must be anonymous to be valid. Third, if evaluations are to be taken seriously, there should be a section not just for "comments," but there should be a meaningful attempt to elicit specific praise, complaints, and suggestions for improvement (examples, "Please tell us what you liked about the entertainment" "Please tell use how we might improve the entertainment?" "Please tell us what you disliked on this cruise?" "Please give us three suggestions for things you would like to see on our cruises or activities you would like us to add. Please tell us three things we should eliminate."). SUMMARY - The cruise overall was very mixed. Those things that were done well were exactly as one would expect from a luxury line. However, they were overshadowed by the negative - and, what is worse is that there was absolutely no need for any of the negative to have occurred. Itinerary changes where necessary because of weather or security - and when reasonably announced in advance - are a part of cruising. However, I cannot accept either the arbitrary changes on this cruise or the disdainful attitude of the senior staff and management on this and other issues. Read Less
Sail Date March 2004
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click