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6 Regent Seven Seas Senior Cruise Reviews

Wanted to try a high end cruise to see if Regent was better than my other cruises -- in a word, Regent is far below their competitors. In the past six years I did an Alaska cruise on Celebrity. I had an aft cabin and we had our own ... Read More
Wanted to try a high end cruise to see if Regent was better than my other cruises -- in a word, Regent is far below their competitors. In the past six years I did an Alaska cruise on Celebrity. I had an aft cabin and we had our own restaurant (Blu). All meals were ala carte, served fresh, hot and delicious. The price, as I recall for a 9-night cruise (instead of the 11 on this sailing) was about a third of Regent's price. Then I did two European river cruises on Avalon. Of course there is a much smaller number of guests on a river cruise, but every meal had a half dozen of ala carte meals, paired with very good wine. This brings us to our Regent Mariner experience. First of all, the pros. The ship was exceptionally clean, the staff was very friendly, the cabin was nice, unless you sleep on the left side of the bed like I did. If you get up to use the loo in the middle of the night, always remember that there is a wall facing you about 10 inches from your bed! There is a great Coffee Connection place where they served liquored coffee drinks and snacks, enjoyed that immensely. Now, one of the main things you go on a cruise for is good food, right? Overall, the restaurants were a major disappointment. The two "specialty" restaurants, Prime 7 and Chartreuse, were only made available one time during an 11-day cruise. Big mistake by Regent. We did eat there twice after going to see the concierge but they make you wait until 8:30, much later than we like to dine. Prime 7 was a disappointment. I had their signature dish, the surf and turf. I don't know if the beef was supposed to be prime or not, but it was just OK, certainly not memorable. The lobster was gummy and tasteless. My wife had the Alaskan king crab legs. The portion was generous but the crab was served absolutely lukewarm and had no flavoring at all. When I make crab, I use Zatarain spices so that the seafood has some flavor. Regent's food seemed like they deliberately cook everything to be bland. Of course their customers are mostly old, and it's like they want to avoid upset stomachs. By far one of the MAIN complaints about this cruise was the wine selection that was offered. That night they were serving "Josh" cabernet, which anyone can buy for about $8-$10. For what I paid for this cruise I was expecting $40-$50 type wine. For cocktails, Regent's bars were stocked with high end spirits, but they went EXTREMELY cheap on wine. Given their profit margin on their cruises this was a total disgrace. They claimed that the chef used this "pairing" to complement the food. The only thing that this wine could complement is a cold baloney sandwich. I use better wine than Josh (and the white equivalent they served that night) when I make my homemade spaghetti sauce. I made the waiter get me a French red (medium body) that was only slightly better. Another area where Regent goes wrong is the total lack of ambience is the two specialty restaurants. They are very sterile, and look like a chopped off half ballroom at a Marriott in Tulsa, OK. (Sorry, Tulsa). They have a very good piano player (Nick) who is playing to a mostly empty room on the way to the restaurants. Why don't they pipe in the music to the restaurants? I felt like I was eating at a nursing home, no atmosphere at all and mediocre food. At Chartreuse, the experience was better, the food was prepared better but again the wine selection was less than stellar. We had a great waitress (Zenife --she said call her Jennifer). She had a great personality and was the most outstanding waitperson we had on the cruise. Throughout this cruise, the food was often served lukewarm, and it was this night as well. I never had a hot meal the entire 11 nights, that is simply terrible. Their kitchen to customer wait time is simply too long. There were many times when I saw my food sitting on the service table, getting cold, before the waiter or waitress could get back to the station to serve the dinner. The servers were running around like crazy, so the problem was not them. Management need to put more people in the food preparation/serving process. I hate cold or lukewarm food, and that's all I got. I tried the Italian restaurant one night --this is the buffet converted to and Italian themed restaurant at night. You still have to get your own salad and dessert. The food here was blah and I never went back. That left a LOT of nights dining at the Compass Rose restaurant. The service in this place was wildly inconsistent. Sometimes you would get an attentive, personable waiter who seemed to care about your dinner. Other times not so much. This is an example -- we both ordered coffee after dinner. The waiter brought out TWO bowls of sugar, but no cups or coffee. Ten minutes went by -- I clocked it --- then he brought two cups and saucers. Again, no coffee. Another 10 minutes -- I clocked it-- he finally brought coffee. He apologized and said that the coffee just finished brewing. 20 minutes to get a cup of coffee --- really??? One night in the Compass Rose I had lamb chops with simple mint jelly. The food was again lukewarm and tasteless. When I make lamb at home I used onion and garlic powder, olive oil, and other seasonings. Again, nursing home food. I had a side of Lyonnaise potatoes. This was brought out after the entree and the potatoes were ICE COLD, not even the lukewarm I was used to. Other meals I ate were better (dover sole was tasty). I received a mid-cruise comment card and I shared the opinions I've laid out here. I received calls from several chefs and I explained the complaint about the blandness and temperature of the food. They tripped over themselves apologizing but things never improved. The best thing about Compass Rose was that they made fresh souflees at night. Finally something warm and usually delicious. Went there every night for dessert, no matter where I ate. The Mariner desperately needs another restaurant. On at least one of their sister ships they have a Pan-Asian restaurant. They just renovated the Mariner about a year and a half ago and why they didn't put another restaurant in, I'll never know. The worst thing is that they are going to use the Mariner for a half-year sailing next year. If you made me eat the food I had for that long, I would go insane. I am somewhat of a foodie, and this was the worst overall food experience I've ever had on a cruise. Add the terrible wine, and I felt that the value of this cruise was horribly, negatively skewed. Entertainment --- Sort of typical. They had a 12 person group of singers or dancers, backed by a house band. The band was good, and after they show they played at the Horizon lounge. Good listening and dancing music. The 12 person group was so-so... lots of energy but short on talent. A dark haired woman could really sing, but the rest were just ok. The first night they did a tribute to the Rat Pack, which is my kind of music. They just didn't have the voices or talent to pull it off. One of the lead male singers was singing the famous Sinatra song "One for my Baby". I literally could hear Frank turning over in his grave (just kidding, I think). There was a good female entertainer who did 2 shows and a comedian was pretty good. The rest was blah. The cruise seemed to be sort of disorganized in some spots. On the day we went to the glacier, it was midday. Everyone was out to look at the glacier and the viewing ended at about 2 p.m. when most restaurants (Compass Rose) closed, except for the buffet. Everyone went up there and unfortunately they ran out of food. It took 45 minutes to get a hamburger made. On that day, why not keep the other restaurants open later. Just poor basic management. Another warning -- there is a little sitting area around where the grill is located. The smell and smoke in that enclosed area seemed toxic to me --- couldn't wait to get out of there. There are so many suggestions where sound management principles could improve the customer experience. Again, this is not a 3 day Carnival cruise. Regent should be ashamed. Better yet, hire me as a management consultant! By far the biggest complaint I have (besides everything mentioned here) is their utter disregard for their customers in it's refund policy on unused shipboard credits. The main reason I went on this cruise was to go on the glacier hike. I had a total on $1400 in shipboard credits. Apparently $1000 was "nonrefundable" credit and the rest was cash. The glacier hike was $806 for both go us. We get to the pier and they tell us that the tour was canceled due to poor visibility. I was totally bummed but understand that they can't control the weather. I called reception and was told that I had to use the non-refundable credits onboard. We had a slip in the room that said we had these credits and that the could be used "for cash advances or casino credits". I tried to get them to refund the money back to my credit card and they said it had to be spent on the ship. Furthermore they would NOT let us use it in the casino, despite what their card indicated. I was absolutely livid. It was too late in the trip to use it for any other decent paid exclusion. We wound up spending almost $700 for a cheap watch and some wildly overpriced costume jewelry. My wife asked of the earrings were silver, and was told they were. She is allergic to any other metal. They apparently were made of some other cheap alloy, and now she can't wear them. Another lie from Regent. They should have willingly paid back the unused credit in cash, as their own card states. Terrible management. As I said in the beginning my expectations were very high due to the high price I paid for this cruise. Regent simply did not deliver and if you are reading this before you book, just don't spend the extra money to travel on this cruise line. It isn't worth it. They have lost a customer for life. Read Less
Sail Date July 2019
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with ... Read More
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with 2 pieces of luggage with carryons each (although that is what we told them we would have). The Langham Hotel was excellent in all aspects - location, rooms, breakfast provided. The first day tour was just hotel transfer to the hotel, but we booked our own private tour which was great. Day 2 with Regent was really sub-par, made worse by rainy, cloudy weather. Nevertheless, we stuck to the itinerary of a train trip to the top of Victoria Peak for the (non)view (we went to the top to re-board our bus and spent no time there). Then on to our lunch at Stanley Market (which was a pretty poor example of a street market compared to the center of Kowloon). We ate at an authentic buffet lunch of —— German food in Hong Kong! Day 3 was a long trip to Po Lin Monastery (of course the cable car was closed) , a better than expected vegetarian lunch, then a visit to tourist trap Ngong Ping village. Pretty lame day - definitely best to explore on your own and set up private tours. The mid-cruise feedback form was filled with issues. We have not heard back from the crew - do not believe the “commitment to excellence.” They are committed to apologizing and being empathetic, as they have much practice from what I have heard from many other cruisers. More specifics: 1] The towels placed on the poolside chairs are changed once a day. If someone is lying on the towel and leaves, the towels are reused for the unsuspecting next poolside guest. 2] First day of the cruise (we paid plenty extra for alcohol included, but no Riesling wine (they did find one bottle for the 12 day cruise) and no Pina Colada mix ( after 9 days they did get off the ship to get more mix, but ran out after 1 day). 3] Salad poolside is served warm - not kept on ice or refrigerated. The salad plates are hot, also not kept in a cooler. Who really wants warm salad? 4] Same for the sodas. Warm Coke cans are opened - so they are not carbonated well. Poured over ice results in flat, diluted soda. I’ll stick to water, but it is warm if you want it from a bottle (or boxed water) - only water from the ship is cold (gee - wasn’t it brown water in my room)? Even refrigerator in room barely kept drinks cool. 5] Although I had expected great service due to a smaller ship with a high staff:passenger ratio, I felt that the service was really poor compared to Oceana. At the buffets, people were leaning over food and mis-handling the serving utensils (not very hygienic) similar to any Golden Corral in the U.S.)- as opposed to being served by gloved staff. It frequently took my asking servers multiple times to bring me drinks, bread, etc. Sometimes I just got up to do it myself. 6] The food menu is pretty extensive - which is good. The food is generally good (although I personally did not think it was uniformly good, but I did have alternative choices) - not as good as the restaurants I had experienced on Oceana but much better than Royal Carribean. Prime 7 is very good. The staff in the Italian buffet are understaffed and running around making it a hectic, not relaxing dinner, but better the second night. 7] When going on tours, only warm water is handed out when leaving the ship. Cold water is not routinely given out on the buses. Generally, the tour buses are good, the tours are pretty average to sub-par. 8] Now at day 10 after completing Bangkok “2 day“ visit. Rather than dock in Bangkok as was in the original itinerary, we docked 2.5 hours away in Laem Chabang. The excuse was low tide (we found out after boarding, others found out 1 week before). I am sure the real reason was it cheaper, as there were no other cruise ships in our port and other cruise ships were docked in Bangkok at the same time. The times of our docking did not change, so there was no way to reasonably go to Bangkok on day 1, with the “alternative offered was to go to Bangkok on day 1 (and at my own expense) book a hotel room and book my own tours to return on day 2 at 1:30 PM. On day 2 we left at 6 AM to have a very rushed visit to the Grand Palace, canal ride on the Chao Phraya river and a buffet lunch at a Sheraton hotel before returning at 1:30 PM - spent more time driving than touring - 2 days wasted in Thailand. I need to come back another time to actually visit the sites and see Bangkok! The entertainment has been better than expected. Staff are pleasant and very apologetic. When we explained our concerns personally to the ship General Manager, she was understanding and apologetic, offering a laughable $750 credit toward a future cruise, with no adjustment to the top dollar price of this cruise. With more protests, we were offered $750 each current cruise credit or $1500 eachfuture cruise credit. 9] The regular internet is very spotty, which I have found. To be fairly typical at sea. I paid for the upgrade to streaming internet, but became good friends with the internet guru with my daily visits due to inability to access the internet, and inability to stream (I tried to video stream a Peloton 45 minute exercise program, which worked for 12 minutes during my 45 minute exercise period). Other sites would not stream at all. Finally, I was told I would not be charged the $120 for the fast internet access I was not receiving). The good parts of this cruise: 1] The staff are friendly and try to be helpful, but are poorly trained (not their fault) and are limited with the ability to fix issues with a ship that should be taken out of service. The 10 day dry dock is not going to repair all the issues with the ship. They did try hard to address the many issues. 2] Bed is comfortable. The suite is comfortable (excluding the smell, toilet and brown sink water). High beds had plenty of storage underneath for big luggage. 3] Good quality entertainment. 4] Very good food and food choices. 5] We received a credit in order to book our own air travel, and were met in a timely fashion at the airport. Luggage transfers were seamless and done well. 6] Itinerary was good (better than the ports actually docked or the time allotted for touring). 7] Although it took great effort, we did receive $ credit. It did not make up for the lost time and aggravation of our vacation, but at least it was a token acknowledgement that there are major issues with the ship that were known beforehand but not publicized. We paid for a Ritz Carlton , and got a Motel 6 (sorry to Motel 6- as I am sure they have clean water in the bathroom Read Less
Sail Date March 2019
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke ... Read More
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke with lunch...never came. Order juice at breakfast...never came. Order a salad for dinner...get someone else's salad and have it wisked away after 5 minutes...oopps! hope you did not sneeze in it before we took it to the other table. The entertainment was mediocre except for the comedian. The dancing was very suggestive and cheap and a little embarrassing to watch with your wife. Watching soft porn? Could not understand the captain's announcements. The excursions were not really that great unless you were interested in looking at old sugar plantations endlessly. The islands are very full of litter. Unemployment is high and poverty is seen everywhere. We will choose another cruise route and itinerary next time. The weather was great. but good luck getting a chair on the pool deck as they could not possibly seat the hundreds of guests who wanted to be there. save a seat the first day and claim it for the whole cruise like everyone else or don't even try to get one later. they let people save the chairs all day even when they are not using them. on a good note...the ship decor is outstanding. Read Less
Sail Date February 2017
The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's ... Read More
The itinerary was boring. There was one lecturer;she was excellent, but she was solo. he food was ok,butt the big problem was that many passengers became ill, including my husband, who happens to be a physician. A trip to the ship's doctor cost $750 for the doctor's services and another $700 for medication which cost 3 times less in the states. My husband contracted the flu although both of us were vaccinated prior to boarding. The doctor prescribed Tamaflu for each of us; preventively for me and as a treatment for my husband. At $300 per packet, it was almost 3 times the cost in the U.S. as a local pharmacy. I can't imagine a fine cruise line which charges for an upscale experience needing to overcharge their passengers who have no choice but to use their service. Be sure to take every conceivable medication with you on your next cruise...you may need it!!! Read Less
Sail Date February 2017
We sailed on "Seven Seas Voyager" in June 2014 and had such a wonderful trip that we booked on "Seven Seas Navigator." Wow! It's like we are on a different (and much inferior,) cruise line! First, the ship ... Read More
We sailed on "Seven Seas Voyager" in June 2014 and had such a wonderful trip that we booked on "Seven Seas Navigator." Wow! It's like we are on a different (and much inferior,) cruise line! First, the ship itself.... Negatives: "Navigator" seems old and tired. There is a positively ALARMING prolonged vibration at times when underway...and we were on the top passenger deck, Deck 11. I saw this mentioned before we sailed in other reviews, so obviously Regent knows about it. But, clearly, they have done nothing to correct it. Nor do they mention or explain it onboard. It's like the proverbial "elephant in the room." The stabilizers, which I believe I read were retrofitted to this ship, do not do much to dampen roll. Additionally, the ship's short length accentuated pitch (forward-to-back motion.) Both combine to provide a much less stable cruise than "Voyager." The rugs and upholstery throughout the ship are stained and often worn-looking. The furniture and paneling are dinged, banged-up and scratched. The first water run into our bathtub was always rusty, (though it did clear quickly.) Here's a BIG one for us. Most of the deck where the Connoisseur Club smoking lounge is positively stank of cigarette smoke. Just walking from the front elevators to the Seven Seas Lounge, where most tours met, resulted in my hair and clothing stinking of smoke for several hours. Phew eee! The 3 elevators, both fore and aft, are arranged in a semi-circle, not in a straight line like "Voyager." I assume this is because "Navigator" is so much smaller. The problem with this is that they wait a very short time after coming to the summons of the button. You have to stand in front of the middle one and sprint to catch whichever of the side ones comes. (We joked that they had a sensor to tell them where you were standing, so the could offer you the one furthest away!) I rolled my husband around on a wheelchair we rented, and we missed A LOT of elevators because it was so difficult, on the padded carpets, to get him to the open one on time. We saw people on foot get left behind, too. We could see when we were ashore that only the very large, high-priced suites had the very comfortable "rattan" lounge chairs and tables on their balconies that we enjoyed in our Penthouse Suite on "Voyager." Our Penthouse on "Navigator" had metal chairs with plastic mesh fabric. Not as comfortable, at all. Positives: Can't think of any for the "physical plant." We should have had our first cruise on "Navigator," not on "Voyager!" Food & Beverages..... Negatives: Service was very slow and spotty, especially at La Veranda and the Pool Grill. It seemed as if the wait staff was more concerned with their own agenda that with the passengers' comfort or needs. At the Pool Grill, we heard a staffer, whose back was turned to the buffet as he worked on equipment behind the buffet, tell a man starting to dish up his breakfast from the that "The Breakfast Buffet here is closed. Go inside to La Veranda." I informed him that the food was still sitting RIGHT THERE, and that I was going to dish up breakfast! He did not object. For heaven's sake!! Repeatedly, main course dishes were not cleared to make room for our dessert. Indeed, wait staff would be busy setting up for the evening dinner service at La Veranda, when it becomes Setti Mari, rather than attending to the guests they had at present. When asked, they did clean the plate, but not the salad plate, rolls, etc. Often, we weren't offered beverages until we asked for them. Service could also be very slow in Prime & and Compass Rose. We spent almost 2 hours getting dinner at Compass Rose, and actually left without dessert because we had sat so long, with out empty entreé dishes before us We didn't want to wind up spending close to 3 hours for the complete dinner. THAT goes from "leisurely" to "too slow!" The beef onboard, whether at Compass Rose or at Prime 7 (which features "USDA Prime beef," they say) was tough AND virtually tasteless, except for the Filet Mignon, which was tender and tasteless! We noticed this on "Voyager," too, and chalked it up to European beef. We had anticipated a good, American steakhouse steak, at least at Prime 7. At these prices, why doesn't Prime 7 have dry-aged prime beef?! They promote it a so special, but it's not special at all. The pasta salads at the Pool Grill were often dried-out, with hard, chewy pasta. Undercooked? Left out too long? Can't say. The first "house" red wines offered were always sharp, rough and acidic. The Sommelier always brought a softer, mellower red when asked, however. Every "Rum Punch" I ordered (when in the Tropics...!) was prepared differently...light and dark rum/only light rum, different amounts of juice and Grenadine, different garnishes, some handled and some dispensed with tongs, etc. Positives: Except for the tough, tasteless beef, the food was very, very good. It was cooked to perfection, and very tasty. (BTW, steaks were always cooked perfectly, as ordered, too.) The pastry chefs are wonderful! Everything they made was delicious! (Too delicious!) Plates and utensils were always clean, with new utensils for each course. Wine glasses in Compass Rose were polished and sparkling. Butler Service: As with "Voyager," our Butler, Abhi, was WONDERFUL. He seemed to truly CARE about our experience. Once, I was in line to talk to Destination Services about a Tour the next day. He had simply seen me walking there with my Tour Tickets as he took a wheelchair passenger upstairs. He came straight back down and asked me what I needed, telling me to go relax while HE took care of it for me. Abhi kept our Suite positively perfect, keeping the refrigerator and fruit dish stocked and bringing us the single-malt Scotch we wanted. He served us dinner, from the Compass Rose menu, on the nights we couldn't face the spotty service at Compass Rose, and breakfast on the mornings we had early tours. He even got me some special almond cookies from the Setti Mari menu! Our butler on "Voyager," Samir, was similarly attentive. I really think the Butlers have their OWN code of conduct, setting for themselves the highest standards of care and concern for their clients. They are a true asset to Regent! Personnel in general: Our personnel problems were mostly related to my husband's need for a wheelchair for long walks. In anticipation, we actually rented a wheelchair, rather than ask Regent personnel to provide one, as we had on "Voyager." There were many, MANY wheelchair-using or elderly passengers on this ship. (One woman was 94!) We imagine that they all shared our problems: It often seemed to us as if this was an "Outward Bound" cruise. The Tours were so strenuous and unaccessible! Indeed, walks to the "tours" were often up to a mile, UPHILL, even if the tour itself was not strenuous. However, unlike some lines, Regent provided no pier-shuttles...you had to walk from the ship or miss out! The "Enrichment" lectures were a wonderful asset tour trip...even though Regent did not provide a way for my husband to appreciate any of the cultures he mentioned. DON'T THEY KNOW THE DEMOGRAPHICS OF THE MAJORITY OF THEIR PASSENGERS?? The people who booked this cruise, by and large, older and sometimes handicapped in some way. But the ADA simply does not apply with this ship! The Destination Services Manager was oppositional and uncaring. Because of her, we cancelled tours we had been looking forward to. She insisted they were "too long a walk," or "too strenuous" for my husband, even with me pushing his chair. In retrospect, she was often wrong about this, since it was eminently possible to wheel him to a tour and keep the wheelchair there for our return. (He can walk, climb steps, etc., but doesn't much stamina.) BTW, I had to push, because no one from Regent was available to do so!! This was not the case on "Voyager." They wheeled him to faraway busses, etc. The Security Staff at the gangway were uncordial and grudging in their assistance to me. My husband could walk down the gangway just fine, but I (I'm 69) could not get his wheelchair down myself. I usually had to ask someone to bring it to the pier for me. Then, no one EVER offered to help me wheel him. Luckily, on Roatan (The place with the mile+ uphill walk,) a Port Security officer carried us on his golf cart to and from the ship. Even I could not have negotiated that grueling walk! I assume it is so long because Royal Caribbean, who built the Port facility, wants passengers exposed to the many, many shops enroute to the busses. hence, they offer no transportation that would by-pass those shops. I can only speculate that Regent gets a cheaper docking fee by also forcing us to endure that long walk, rather that providing us with transport to the busses.   Read Less
Sail Date November 2014
If Regent Seven Seas had only made a couple of minor errors I wouldn't be writing this review but our experience was one of incompetence and disinterest in customer service from booking to stepping ashore at the end of the trip. The ... Read More
If Regent Seven Seas had only made a couple of minor errors I wouldn't be writing this review but our experience was one of incompetence and disinterest in customer service from booking to stepping ashore at the end of the trip. The good news is that the ship is fine (and there are only 500 other people), the service and food is excellent (but four or five stars, not seven) and the scenery is superb. The butler and maid that came with our suite were both delightful but I wouldn't pay the premium. The bad news is the hassle of dealing with Regent. They just don't get it when it comes to customer service. To start with, as first timers, we took their brochure literally - ie that all shore excursions are included. No they aren't. Many or most of them are chargeable and at a significant premium to what you would actually pay locally. Sorting out excursions took at least five phone calls and as many emails - largely because their web site isn't up to making changes. Booking dinner in the premium restaurant (only once allowed per voyage) for a birthday was another struggle; again their website didn't work on the day that bookings opened and by the following day the restaurant was full on the evening of the birthday we wanted to celebrate so more phone calls and emails. Arriving at Vancouver airport we weren't on the list for hotel transfers nor did they believe we had paid for them. We insisted they check; they insisted we produce paperwork as proof. Eventually they accepted their error. Not a good start. Then towards the end of the week we discovered that they didn't have us booked on the correct shore excursions (despite a printed confirmation) and these were now full. Finally they booked us on the wrong departure schedule despite confirming it in advance. None of these in isolation would have been a problem but in every case the initial response was "no" rather than "how can we fix this for you". It seemed to be a pervasive attitude that it was my problem to live with, not theirs to fix. Maybe it is the cruise industry or maybe we had unreasonable expectations but we won't travel with Regent again until and unless they sort this out. Read Less
Sail Date June 2011
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