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3 Helpful Votes
Sail Date: September 2017
We sailed for 18 days from San Francisco to New York via the Panama Canal. Prior to the cruise we had a one day tour of Muir Woods and Sonoma, with lunch in Sonoma City - a lovely small town. Embarkation and disembarkation were the ... Read More
We sailed for 18 days from San Francisco to New York via the Panama Canal. Prior to the cruise we had a one day tour of Muir Woods and Sonoma, with lunch in Sonoma City - a lovely small town. Embarkation and disembarkation were the only disappointments, and Regent is not at fault. The 3rd party handler in San Francisco failed to provide transportation to the ship for the majority of passengers. And the New York Cruise Terminal made a two day mess of disembarkation, resulting in some passengers missing their scheduled tour of New York City. Clarifications: The ship was partially refurbished in 2014 - the lounges and dining rooms and other public areas were re-done and are very nice. The cabins and cabin hallways are tired but cabins are still comfortable. The ship will go through a complete refurbishment in 2018. Very clean ship, crew very friendly, good service. Food: Lots of food available. Much is high quality sourcing - fantastic lamb from new Zealand, milk fed veal, shrimp. Excellent bread in the formal dining rooms. Authentic spaghetti carbonara and huge delicious portion of veal schnitzel at Stelli Mari restaurant. Restaurants: In past reviews people complained about the slow service in Compass Rose. We only experienced that once and we ate their several times. Cabin: Loved the walk in shower with large rainshower head. Captain Updates: Gave us detailed updates at noon each day. Gym: Excellent high quality equipment. Fitness Manager rather pushy re trying to up sell. Self Serve Laundry: A great feature on each cabin floor. Swimming Pool: I only used it once as there are no steps going down into the pool suitable for people with mobility issues. The top step in the ladders are too far apart for my legs to reach to the deck. This problem has been resolved in the new Explorer ship. I used the jacuzzis instead. Service: I thought service was good. I'm not a smoker but my travel partner is. Smoking is limited to 3 areas of the ship. Some smokers didn't think the service re appetizers and drinks was as good as it could be. Favorite Parts of the Ship: The 11th floor covered terrace at the back of the ship for breakfast, lunch and dinner. The Observation Lounge and Horizon Lounge when going through the Panama Canal and during a hurricane. Size of Ship: Perfect for accommodating around 700 passengers and 400 crew. The ship never felt crowded. Ports and Excursions: This is hurricane season with hot humid weather. Be prepared for this if you go in September. Due to bad weather we could not dock in Acapulco or Nassau. This is not the fault of the cruise line.Highlights included: Pura Vida private garden tour in Costa Rica, Cartagena Colombia Old and New Town tour (Cartagena is a hidden gem - spectacularly beautiful), post dis-embarkation tour of New York City (911 memorial is outstanding). Age Profile: Suitable for 55+. Average age likely 70-90+. Large number of people with mobility problems - may be a challenge in rough weather. Not suitable for children. Would I go again? Yes Strong Recommendation: Please do not wait until after the cruise to voice your complaints. Bring them up immediately to the crew so they can do their best to accommodate your requests. Be specific re your complaints. This cruise line is really trying to make this a memorable experience for you. Read Less
103 Helpful Votes
Sail Date: July 2017
We were first time REGENT cruisers, although we have cruised MANY times before on Celebrity, Princess, Azamarra, etc......This was a 18-night "Panama Canal" cruise that started in SF on July 20 and ended up in Miami.on Aug 7. ... Read More
We were first time REGENT cruisers, although we have cruised MANY times before on Celebrity, Princess, Azamarra, etc......This was a 18-night "Panama Canal" cruise that started in SF on July 20 and ended up in Miami.on Aug 7. Ship was very small and intimate, nicely refurbished. Cabin was VERY large and very well designed, but we were on the 8th deck in Cabin 868 and the vibrations from the engine or thrusters or drive shafts, or whatever, was absolutely unbelievable. It got to a point where we dreaded going back to the cabin for the night because we knew we would be woken up due to the very heavy vibrations, rumbling sounds and "shuttering" that seemed to happen at random times but was always the worst when approacing a port or leaving a port.. I finally went to see the General Manager (Nicki), and she apologized and offered us a "future cruise" credit that we accepted. I will NEVER go back on the REGENT NAVIGATOR, but we used the credit and some other discounts offered since we booked the next cruise while on-board, for a 1-week Alaska cruise on the REGENT MARINER in August of 2018 We thought the food was VG to Excellent, except for a meal at Sette Mari one night, and the service was truly outstanding! The ship is very small so there are not a lot of activities or different venues of entertainment, but overall it would have been a VERY nice cruise if the vibrations and noise were not our constant companions while in our cabin. We will give REGENT one more "go" on the Alaska trip we have now booked, but that trip is going to have to be utterly amazing for us to be future REGENT customers. Embarkation was fairly smooth and debarkation was VERY smooth. Just PLEASE be aware......if you are considering REGENT NAVIGATOR, do NOT accept a cabin in the rear portion of the ship on level 8 or even level 9. Many of our cabin neighbors also complained about the vibrations, so we are positive that cabins 860-862-864-868-870 and then the other side of the deck, cabin 861-863-865-867-869 were affected by the vibration and "shuttering" problems. I would also caution fellow cruisers to stay away from the rear cabins on deck 9. REGENT knows this is a current (and past), problem, but apparently has done nothing to try and resolve it. Believe we, when I say it is BAD, I can't stress enough how bad it is. BEWARE!!!! One last comment........REGENT advertises itself as a 6-star cruise line. If you eliminate the vibration/noise from it's cabins, and consider the VG to excellent food, the outstanding service, the free wi-fi (which actually worked OK most of the time), pre-paid gratuities, free beverages, and "unlimited" shore excursions, it probably is pretty close to a 6-star line. However, the excursions SUCK for the most part, and REGENT schedule all of the excursions in just about every port so that you can only do one.....the only exception was Key West. On top of that, we considered (as most of our "neighbors") did, that the quality of the excursions was VERY POOR. Certainly no where near a 4 or 5 star quality. In our opinion, if you identify yourself as a 6-star line, then your "included" excursions should also be 4 or 5 star level. The excursions we took (including the 1 and 1/2 we did in Key West) to be in 1-2 quality range!! Read Less
11 Helpful Votes
Sail Date: July 2017
As wary cruisers we wondered if we were risking too much committing to a 29 day cruise? Not a problem at all! We selected a cabin midship with no balcony and found we had plenty of options to sit quietly on deck if we chose to. Being ... Read More
As wary cruisers we wondered if we were risking too much committing to a 29 day cruise? Not a problem at all! We selected a cabin midship with no balcony and found we had plenty of options to sit quietly on deck if we chose to. Being low and in the middle, our cabin was very stable and we had a smooth journey for 29 nights. Reports of wild weather nights surprised us. The cabin was spacious with a large wardrobe. Did not use the bath but great shower. Somewhere i read of complaints about the shower stall being "too dark and small to shave legs"!! Maybe if you are half blind, overweight and wearing sunglasses. Ridiculous criticism... The complimentary guest laundry was very useful - don't take too much as it is convenient to use. We did not wear very formal clothing at all. Some brought out the diamonds and full length crystal dresses but absolutely not necessary. Dress as if going out for fine dining. Fellow travellers were mostly 55+, many European and Australasian and many we never even saw! Only a very few children (6?). The second part of the cruise had a different mix of guests with more high end Americans who largely kept to themselves. The quality of the food and drink was exceptional. The selection was outstanding. One could dine on fillet steak and lobster each night if so desired... included wine selection very good with no need to buy list wines (and we are hoteliers/winemakers so very fussy). The staff were all very professional and friendly. Reading some reviews to date I am amazed these people were on the same cruise? Perhaps small things can escalate for some people but we found any small concern was quickly and quietly remedied with no fuss. Complaining about poles on a dance floor that is used for formal dancing by about 8 guests? We loved the dance floor later at night especially the Beatles night! Just be aware that you will hear the moaners and groaners. Stay away from them as a large group of us could not have been treated better nor had a better cruise experience. Shore excursions a mixed bag. As we pre booked so long ago some we chose not to go on by the time they were due. Long days in hot humid places were challenging. Some people had great experiences, some not so good. If you don't like what is on offer then book a private tour. Easy! Concierge service excellent - some booked shows in NY . Entertainment varied if that's your thing. Lots of activities of your thing. We loved sea days to relax and enjoy the sea air, read and chat. Others need stimulation and entertainment with plenty of that on offer. Good spa facilities. Intention to use gym not eventuated! All the fellow travellers we interacted with thoroughly enjoyed their cruise. If you travel with an open mind, show respect to the staff who only want to please and be thankful for the opportunity to experience this level of luxury, you will love Navigator! Great ship, just the right size for us and being all inclusive could not have been better value. Read Less
54 Helpful Votes
Sail Date: May 2017
We just returned from our voyage from Alaska and I have to say it was very disappointing. We have been on 3 other Regent Cruises and all have been excellent. Let me start out by saying the crew, food and accommodations where excellent. ... Read More
We just returned from our voyage from Alaska and I have to say it was very disappointing. We have been on 3 other Regent Cruises and all have been excellent. Let me start out by saying the crew, food and accommodations where excellent. We are a silver member and did not receive one ship credit which I found a little discouraging to begin with. Regarding our voyage we booked all our excursions which 4 of them we could not enjoy due to cancellations. I know that weather was a factor however Regent should take into consideration when offering these excursions. Also by the time we found out about the cancellation it was to late to book another tour which caused us to be on the ship more than we would have liked. We had paid extra for these excursions and as of yet we have not seen them credited to our account which we where told that they would go back on our credit card. . In addition due to bad weather and winds we could not dock at Victoria which we had paid for another excursion and therefore it was not attainable instead all we did was spend another 2 days on the ship circling an island and weathering the seas. I realize this was a safety decision and the captain did inform us this mainly due to the fact of it might cause delay in getting out that evening and to our final destination into Vancouver to disembark to make our flights. It just seemed like the circling around the unknown Island about 8 times waiting for the next day to dock, then missing our flight, paying extra to get out of Canada, was a total kick in the teeth. However we still missed our flights that I had booked through Regent because of getting late to the dock and transfer to the airport by Regent as well. Due to missing our flight it cost us a additional $385.00 for a same day change fee which we where not expecting. With all this in mind I am going to think twice about booking another cruise with Regent and recommending to friends and family. Read Less
10 Helpful Votes
Sail Date: May 2017
Alaska, not just on the bucket list. We have seen all kinds of TV programs on Alaska and wanted to get a close up, first hand view. Embarkation was smooth with bus picking us up at Mark Hopkins Hotel, but disembarkation needs a lot of ... Read More
Alaska, not just on the bucket list. We have seen all kinds of TV programs on Alaska and wanted to get a close up, first hand view. Embarkation was smooth with bus picking us up at Mark Hopkins Hotel, but disembarkation needs a lot of work... too chaotic with local buses and it felt like Regent just washed their hands of us once we stepped over the door threshold. Ship: Mariner needed to be updated a few years ago. She is showing a bit of ware and tare. Cabin: For what we spent, the cabin was smaller than what we thought if would be. Dining: Each meal was nice, at each venue, but the outside "grill" needed to have a bit more choice outside of 'dining' hours. Entertainment + Activities: Needs a lot of work here. Entertainment with young dancers grinding like cheap burlesque dancers needs some finesse. A thought for the demographics of the audience might be considered. We'd not dead, just like good entertainment without thinking we need to just smile and bear it. The lady that sang, on cruise ships since 1983, should retire. Activities? were there any? besides dumb games for 'Regent points'. Service: good enough Ports and Shore excursions: OK, but some posts need to be left out, like Wrangell's local golf course "Muskeg Meadows", well let's just say skip Wrangell for another port. Summary: I might try another cruise, with a newer ship, in a warmer climate. Two people I would commend: The Cruise Director, Loranne? is it. I've forgotten her name. and Eric, Maitre de in the Signature Restaurant. That's is for now. Thank you. Read Less
23 Helpful Votes
Sail Date: May 2017
We chose Regent due to the "all inclusive" pricing. However, we were somewhat dissatisfied this trip (our third cruise with Regent). The long wait to be transferred from the Mark Hopkins Hotel to the pier was not good. We had ... Read More
We chose Regent due to the "all inclusive" pricing. However, we were somewhat dissatisfied this trip (our third cruise with Regent). The long wait to be transferred from the Mark Hopkins Hotel to the pier was not good. We had to wait almost two hours. No explanation as to why the wait was so long, no one was offered water while waiting, and many people had to stand around. Some of the service was not up to par. Would have to wait quite some time for someone to bring water and coffee to the tables. Had dinner in the Prime 7 one evening and I needed a table saw to cut my steak. The waiter was very apologetic but it was disappointing, to say the least. Know the ship is ready to be refurbished, however, the carpet was spotted, one of the drawers in our suite wouldn't work correctly, the carpet in the halls were coming apart. All-in-all the concept of being a smaller ship and all inclusive is wonderful. But, we were very disappointing. As we were waiting to get off the ship we overheard people saying this would be their last Regent cruise. Read Less
52 Helpful Votes
Sail Date: September 2016
We have sailed with Regent twice before, found it 6 star and hoped for the same but were sadly disappointed. Everything on board Mariner had a veneer of quality but not the depth. Apart from receiving a captain's broadcast at noon ... Read More
We have sailed with Regent twice before, found it 6 star and hoped for the same but were sadly disappointed. Everything on board Mariner had a veneer of quality but not the depth. Apart from receiving a captain's broadcast at noon daily, no one actually saw him. Nor did ship's officers mingle or appear other than very briefly. We saw steak dishes rejected in the specialty steak restaurant twice! No co-incidence! I rejected raw meat, served as cooked in an outdoor restaurant. Our cabin staff were excellent and at expected standard. Many of the other ship's staff struggled with the English language, understandable since most were from Eastern Europe. On previous voyages, dining staff knew our names by the third day but on this voyage no one knew us, even by day 17. Regent need to lift their game. In the meantime, we have decide to stay away from Regent and revert to Seabourn. We left Mariner feeling Regent had not given what they promised and had failed to maintain the standards they previously set for us. I will compliment the lecturers- excellent! Read Less
49 Helpful Votes
Sail Date: September 2016
Having enjoyed previous cruises with this company we had high expectations but were disappointed. Superficially everything looked good but quality was not deep. We saw steaks sent back in the steak speciality restaurant, some staff ... Read More
Having enjoyed previous cruises with this company we had high expectations but were disappointed. Superficially everything looked good but quality was not deep. We saw steaks sent back in the steak speciality restaurant, some staff struggled with The English language, we saw the captain once only, on his rapid multi-deck 15 minute walk, ship's officers never hosted dinners, one usually needed to seek service rather than be offered it, wine sommeliers did not seem qualified. All these points are minor but cumulative and no where near the previous standard we experienced. Menus were good and the range of food offered was good but less than we previously enjoyed. We thought a thorough cost reduction program had been conducted to reduce expenditures across the board. I would have to downgrade Mariner to 3 or 4 star cruise, not the 6 star I paid for. The only exceptions were cabin staff and guest lecturers who were excellent and met our expectations. Read Less
2 Helpful Votes
Sail Date: September 2016
This cruise was offered to us at a considerable discount in return for relinquishing a similar itinerary on Explorer. We liked that it started in San Francisco and ended in New York. Staff was wonderful for the most part, and we felt ... Read More
This cruise was offered to us at a considerable discount in return for relinquishing a similar itinerary on Explorer. We liked that it started in San Francisco and ended in New York. Staff was wonderful for the most part, and we felt pampered throughout our cruise. The cabin (concierge D) was smaller than expected and quite cramped, but our steward and stewardess supplied our every need with a smile. Main dining room food was tasty and varied, excellent service. Also enjoyed Prime7, Signatures, La Veranda (Sette Mari). Best drinks were at the pool bar, with bartender Inna managing to make my virgin drinks taste like the real thing. Unfortunately the weather was too hot and humid to spend much time on the pool deck. We enjoyed the Jean Ann Ryan entertainment, and we're sad to learn that this was their last time on Mariner as Regent has opted to hire entertainment in- house. It was difficult to enjoy most shore excursions in Mexico and Central America due to the heat and humidity. The Panama Canal day was everything we had hoped for and more. Disembarkation was quick and easy. Getting a cab on our own ( because we had booked our own hotel for a few days) in NYC took an hour standing in line in unseasonably hot weather. Read Less
156 Helpful Votes
Sail Date: May 2016
I don't like to write bad reviews about things, because there is always some good, but Mariner has some really, really bad things going on with their service. First of all, I am sorry to say, the reviews on the staterooms being ... Read More
I don't like to write bad reviews about things, because there is always some good, but Mariner has some really, really bad things going on with their service. First of all, I am sorry to say, the reviews on the staterooms being nasty and dirty are true. I think I must be in the penthouse suite that a previous passenger who took pictures was in. It is the worst stateroom I have been in, dirty carpet, nasty wrinkled curtains, the drawers don't close and the mirror is brown around the edges. You might be thinking, this person is probably too picky, believe me I am not. I did look into one of the more expensive suites and they didn't look anything like mine. They at least looked newer and cleaner. I ate at Prime 7 last night. It took two hours to have the entree served and yep, the steak was overdone, the spinach was actually cold, the potato must have been sitting there a long, long time because it was not good. Ok, everyone has a bad night, so I just shrugged it off. So, after last night's dinner, I just wanted an informal dinner up on La Veranda with my husband. Got there around 6:40. Only half of the restaurant was open and we were told that there were no more tables for two and to come back at 8:00. There were lots of tables for four, but, no, no, no! You could not sit at a table that seats four. My question is this, why not open up the entire restaurant at night? It's obviously a popular venue at night. I was just on Navigator and the entire restaurant was open, no problem with getting a table. I am still on the cruise so hopefully my dining experience will get better, but the room won't. Something positive, the fitness instructor is good. I agree, never, ever again on this line. I was on this ship four years ago, and it wasn't like this. Put your money anywhere but this company. Read Less
79 Helpful Votes
Sail Date: May 2016
After two trips on the Crystal's Symphony my wife and I vowed we would go on no other cruise line. We broke that promise in 2016. I had tried to book two legs of a Crystal Cruise on the Serenity from San Francisco to Vancouver and ... Read More
After two trips on the Crystal's Symphony my wife and I vowed we would go on no other cruise line. We broke that promise in 2016. I had tried to book two legs of a Crystal Cruise on the Serenity from San Francisco to Vancouver and then Vancouver to Steward (Anchorage) Alaska for a total of 13 nights. However, my travel agent, David Butterfield of All Cruise Travel in San Jose, California, advised that to book those two portions would be a violation of Jones Act and Crystal would not sell me a cabin even if I got off in Vancouver and then re-boarded. (The Jones Act was introduced by Sen. Wesley Jones in 1920 and deals with commerce and crew requirements from U.S. Port to U.S. Port. It forces foreign flagged ships to only use one U.S. port and not make deliveries up and down the coast. Since I was going from one U.S. port to another S.F. to Steward I would be in violation unless the ship was American flagged. Sen. John McCain tried to eliminate the Jones Act in 2008 but failed.) David suggested we try Regent as he had some positive comments from customers. An advantage was that the Regent cruise was in May before the peak travel and cruise season had started. The 10-day cruise on the Regent Seven Seas Mariner was out of San Francisco to Alaska and then ending in Vancouver starting on May 8. This would be our third Alaskan cruise in 12 years. GETTING THERE: My wife and I have reached a point in our lives where we enjoy the niceties of paying a little more within reason when we travel. This would include first class on airplanes allowing us to get on early, get off first and have our luggage first on the carousal, not to mention seat belts that don't require an extender. However, we can't afford or justified standard first class rates. We can afford first class on Iceland Air to Europe or Delta in the U.S. if we fly on their smaller planes operated by contractors. That was the way to San Francisco, through Salt Lake City without a problem. SIDE TRIP: We flew to California early to spend a couple of days in Carmel by the Sea. Since we could never afford to live there two days is a nice alternative. The trip taught us a valuable lesson. If we are renting a car WE WILL NEVER FLY INTO SAN FRANCISCO INTERNATIONAL AIRPORT AGAIN. We will fly to Oakland or San Jose but not SFO. I have some heart issues that making walking through airports a little dicey. At SFO from our luggage it was long walks, multiple elevator sides and a train ride. Then at 6:30 it was a 30-minute line at Dollar Rent a Car. We only picked Dollar because we could drop the car off at the Sheraton Fisherman's Wharf Hotel where we were staying the night before the cruise. We got to Carmel after the front desk at the Fireplace Inn had closed. However, we called ahead and the staff placed our keys in an envelope and taped it to the front door. Once we arrived we found that somehow Mr. Peabody and Sherman had allowed us in the Wayback Machine and we were transported back 56 years in time to 1960. Other than the flat screen TV everything in our room could have been seen in the room in 1960. The toilet was so low to the floor without any grab bars for a person with bad knees it was a super challenge to get up. But we were in Carmel to see the coast, not stay in a hotel room. Plus two nights at the best hotel in Carmel (La Playa) was going to cost us $1,400 while the Fireplace Inn was only $400. Driving on California Highway 1 in the Big Sur area or north of Sausalito are perhaps the best drives in all of America. The next day we were head to San Simeon. We had been there three times before. The weather was perfect. Clear skies and no tourist traffic yet. My wife did another tour of the Hearst Mansion/Castle while I stayed in the visitor's center reading Michael Connelly latest novel for three hours avoiding the hundreds of stairs on the tour. (I was amazed that the gift shop no longer carried "Citizen Hearst" by W.A. Swanberg, long considered the best biography on Heasrt. I bought my copy in the same gift shop 35 years earlier.) On Saturday we drove to San Francisco along Highway 1 hitting heavy traffic about 35 miles south of S.F. EMBARKATION: There were some passengers who complained that the embarkation was in an old warehouse without any luxury waiting areas. The thing I remember about embarkation with Crystal was that it was on board the ship and there was never a line or a wait. The old warehouse just fell into our Mr. Peabody experience in Carmel. Waiting to sail meant lunch at the pool side grill or in the La Veranda buffet area. It was at this time we had an unusual sighting. It was a brat on the grill. We were used to brats from the Crystal pool side grill everyday! I tried one on Regent on the first day and it was the last one I got to taste. Two days later I asked for another brat for lunch. I was told brats were only for special occasions and if I wanted one I needed to order it a day in advance at the main dining room. Suddenly I was missing the gang at Crystal, who would fix anything even if it was not on the menu. CABIN/SUITE: We are people who enjoy luxury cruise lines, but cannot afford or justify the most luxuriate cabin. Our low end Regent suite had 70-sq. feet on our cabin with Crystal, plus a balcony. The bathroom was bigger too, but the side of the bathtub/shower was dangerous, especially if the ship was rocking. The side of the tub was so high that us formerly active people with hip operations in our past had some issues. Just like Crystal the furniture in the room sat low and was hard to get out of. The biggest difference was the flat screen TV on Regent was bigger and there were over 150 movies you could watch in your room, including many not yet released on DVD. In 10 days we watched three movies requiring me to remove them from our Netflix list when we returned. The bed was fine with good night sleeps every night, despite having a lower priced suite. We managed to survive without a butler. LAUNDRY: If I am on vacation I don't believe in doing the laundry even if a launderette is a free one. I send it out every day. Just like on Crystal, with Regent my darks came back dark and not faded and my whites were whiter than they had ever been before. The difference is that despite not checking for the more expensive same day service, on Regent I got the laundry back the same day with no up charge. ENTERTAINMENT: Regent just like Crystal had the young dancers and singers. However during our cruise the house band was not very good and at times bad. There was no bass player. The trumpet player on his first cruise was seasick for two days. This reduced the "Regent Orchestra" to merely a quintet. One bright spot was the trombone player, who had a classical background playing in the Moldova National Symphony. He was a remarkable quick read on charts and often carried the band. There was no piano bar entertainer which I found a disappointment. Some more memorable cruises included the piano bar guy, doing requests, playing Name that Tune and getting people involved in sing-along's. Stacy Ward McAdams on NCL and later Europe river cruises, Jimmy Maddox on HAL and Jeff Deutsch on Crystal we have not forgotten. There was karaoke on several nights that was awful and always worse than the house band on its worst night. On Crystal often musicians from all the different bands would get together late at night and jam. This was not happening on Regent. They were having problems playing from their charts. The cruise director Margaret Lynn was an exception to most CDs I have encountered including those on Crystal. She was very accessible to passengers and seemed to enjoy chit chatting. FOOD: This was not the pretty part. Other than getting a shrimp cocktail when it was not on the menu, there was no special service. The Prime, the ship's steakhouse was the best of the specialty restaurants. Our one night at Prime we found everything good and so much better than the regular meal service. However, I tried to "Howdy" a couple times to staff since we were in a Steakhouse and simply got stares of confusion. Our waitress in the steakhouse was French. Our waiter in the French restaurant was from the Ukraine, go figure. I normally skip breakfast, but did eat before leaving the ship all day three times. The food at the La Veranda was average to below average. The lunch buffets were typical of mass appeal cruise ships…the food looked better than it tasted. On Crystal the food in the buffet line was outstanding everyday often forcing seconds against my better judgment. In the main dining room (Compass Rose) seating was on demand and you never knew where you would sit or who would serve you. Several nights we would ask to be in a favorite waiter's section and were rarely successful. We were also listed as "table sharers" and other than one night with a dull couple, we ate with some very interesting and often funny people. However on some of our cruises with the same table mates every night we developed long lasting relationships, including being visited in the Midwest when one European couple who were driving across the U.S. and then spending a day with our friends from a cruise five years ago in Ireland when Crystal stopped all day in Dublin last year. DRINKS: Much like Crystal, Regent's all-inclusive policy makes it a cruise line for alcoholics and even excessive cola drinkers. They did offer Diet Dr. Pepper and Coke Zero throughout the ship for those looking for a cold caffeine soda without 140 calories. WAIT STAFF: English comprehension was a constant problem with the staff. Waiters and waitress had problems constantly understanding orders from most passengers. This was a huge difference when compared with Crystal. Plus on Crystal we got to know the staff better and interacted with them daily. Not so much on Regent. The Regent staff tried to be professional, but rarely did anyone try and put a smile on your face. On Crystal head waiter Zoltan when asked about a special order would travel back to 1950 and speak into his Dick Tracy two-way wrist radio (really just his wrist watch). He would say, "Zoltan to kitchen! We have a special request." He would then turn back to the table and say how there was "no problem." Everyone at the table would be laughing. Paula the bartender and Ricki the server on Crystal were people my wife and I will not soon forget. Two weeks after our Regent cruise I have forgotten most of the crews' names. You could not joke with the Regent staff because they understood so little English they never got a punch line. DRESS CODE: Regent wins this hands down. There are no formal nights. It means I don't have to drag along a suit or a tux, just a sports coat. This allowed my wife and me to cut down to just one suitcase each. For three days in California, I was able to utilize my "throw away" wardrobe. I would save socks, underwear and polo shirts with a few holes or small rips all year. They would be worn and then thrown away on our first three days of vacation. If I had known how efficient the ships laundry was I would have brought even fewer items. TENDER SERVICE: In the past when on a mass market cruise ship I was often envious when stuck on a crowded tender while a smaller exclusive ship was tied up to the dock in port. In the beginning of this cruise we were shadowed by a large NCL ship. I was amazed that the low price NCL ship was docked, while we were stuffed onto tenders. Keep in mind Regent is owned by NCL and they save money tendering 600 passengers from a Regent ship compared to 2,500 or 3,000 from a NCL ship. I was spoiled with Crystal. There tenders were spacious with plenty of leg room and they often left half full if another tender was waiting. With Regent it was like we were on a RCI, NCL or HAL tender. You were shoved in until no one else can fit with knees in pain for the whole ride to shore. Unlike Crystal where there were never tender lines, you did get to stand in line for Regent tenders. CASINO: We liked how on Crystal you were not forced to walk through a casino like most mass market cruise lines do. Regent was even one better. The casino was on Deck Seven above the main entrance (Deck 5) and balcony entrance (Deck 6) to the main theater. PHOTOS: Crystal had understated photographers who did not hassle you like the mass market cruise line photographers do. Regent was much better. They have no photographers or photo shop on board. COMPUTERS AND LIBRARY: Regent was a year late in joining Crystal offering free internet computer service. Our trip marked the beginning of free internet. Regent was better as it was unlimited. However Crystal's was faster. Also Crystal had two people in the computer room to assist passenger s until 11 o'clock at night. Regent just had one. He was possibly a former priest because he had a lot of patience. The library was very small on the Seven Seas Mariner. The cruise line bought multiple copies of recent best sellers. You were on the honor system as there was no one assigned the duties of librarian. You could take a book any time you wanted and did not need to check it out. They sold full printed copies of major US newspapers delivered to your cabin for $6 a day. However, the same paper was available (one copy only) in the library. MEDICAL: We did not use any medical services. (Luckily my heart held up for the vacation, but not 24 hours after the return as I ended up in a hospital heart unit for three days.) However, we did meet someone who did visit the medical office. Her complaint was she was given a week's worth of pills at $40 a pill. I asked why she could not get a prescription and get it filled at a port of call. It was because the doctor was a Russian and could not write scripts in the U.S. DISEMBARKATION: We had to wait for our color to be call before leaving, which we have had to do on all other cruise lines we have been on except Crystal. But the real surprise came when we received our bill. You can check you bill via your TV on a daily basis. My wife did that. There was nothing unusual. However as we were just an hour or so from leaving the ship our paper bill showed a $448 spa charge. Since neither my wife nor me had been to the spa and I would have a hard time knowing where it was, this created a fight. The charge was from three days earlier and did not appear when we did the daily bill check. It only appeared on the last paper bill delivered overnight. At the front desk I explained that we had never been to the spa. This was not accepted! I was told they would need to call people from the spa and investigate. I said I was a retired police detective and suggested that they have the spa staff stroll through the main dining room where I would be having breakfast and see if they could ID the $448 customer. I also suggested they compare signatures. Finally I told them I was not getting off the ship until the $448 was removed from my bill. Thirty minutes later I got a new bill. I did not appreciate the drama. Luckily we had an afternoon flight, because the line for taxicabs was about 45 minutes long. Getting hit with $448 at a spa you never walked into and then having to wait 45 minutes to get a cab is not a good way to end a cruise. RECOMMENDATIONS: Some devoted Regent customers we met with over 1,000 days at sea with Regent vowed they would never go on a Crystal Cruise due to the size of the cabins. Others we met said they were going back to Crystal due to the quality of food and personality of the crew. If you like to be by yourself and stay in your cabin/suite on sea days and are on a diet, Regent is probably the cruise line for you. If you prefer excellent food, a large library, only use your cabin to sleep, there is little doubt that you should go on Crystal. My wife and I went back and made the promise we broke this year. Our next cruise will be on Crystal. PORTS OF CALL: Regent offers some free tours. However the guests in the most expensive suites get to sign up first, followed by those who paid in full instead of the two installment system. That was okay by us, as we like to rent cars and go on our own adventures. We prefer renting cars and having freedom to come and leave when we want to. Also at some ports they had school buses waiting for the tours. My knees hurt just looking at them. ASTORIA, OR After our miserable tender ride to the dock, Enterprise Rent-A-Car was waiting to pick us up. Their office location was close to the dock and the staff was very pleasant. We crossed the Columbia River into Washington. We stopped at a small Post Office and mailed a novel I had just finished by "book rate" to a person I trade books with meaning one less thing in my return luggage. I mailed two books back to my friend during the vacation. At the Post Office, the entire staff of two had suggestions of places to go. One was a restaurant with unusual art work. (It wasn't open yet.) The other was the last remaining covered bridge in the State of Washington. We found the bridge and compared to covered bridges in the Midwest, Maryland and New England it was an ugly rectangle box. But at least we could say were crossed the last covered bridge in Washington. We made it to Long Beach, WA where we ate lunch with the locals at a popular inexpensive fish restaurant. The food was better than what was being offered on the ship. SITKA Our next stop was Sitka, Alaska where it was another tender ride. WE were met by Avis Rent-A-Car at the dock. Our pickup was free. But the large NCL ship was docked four miles out of town and there was a charge to pick up anyone from that ship. Sitka was fun and I got my biggest laughs while parked in downtown as my wife went to an art museum and shopping. I stayed in the car and read a novel. In front of me on the corner was an entrance to a tourist trap shop. They had a stuffed black bear on its hind legs with its front paws out stretched standing on the sidewalk. It didn't matter age, nationally or sex. Every 30 seconds someone would stop and backup in between the bear's paws and try to put a frightened "I'm going to die" look on their face as a companion took photos. This was almost nonstop. In Sitka they have three gas stations. They also have one McDonalds. We stopped there to use the restroom and we always believe in buying something in exchange for use of a clean restroom. They had Tillamook Ice Cream from the coastal area of Oregon. This had to be the best ice cream ever served at a McDonalds. It was also better than anything they were serving on the ship. JUNEAU: We were lied to. When we reserved our rent a car with National we were told we would be picked up at the dock. Four months later when we exited the ship and called National we were told they no longer pick anyone us and suggested we take a cab to airport. We did for $25. We had been to Juneau before and had been there on a Saturday before. So on this Saturday we knew the town would have garage sales all over the place. We weren't disappointed. In the neighborhoods surrounding the Mendenhall Glacier there were two or three garage sales per subdivision. There were probably 50 garage sales on the island. We stopped at about 11. The best was at the house of a guy who like on the TV show Storage Wars bids on abandoned storage lockers. We got enough Alaskan knick-knacks to hand out some fun awards to several crew members for a total of $2. Plus I got three jazz CDs of Mel Torme and one classical Mozart CD for a $1. Across the bridge from Juneau is the old City of Douglas which merged with Juneau in 1970. The library on the main street through Douglas is very nice. It offers free internet and has older magazines for free and used books for sale. Thank God the real tourist season had not yet started. It allowed us to take a one lane (with turn outs) gravel mountain road up a for beautiful views. The second cab ride back from National at the airport for another $25 was the only thing to spoil my day. WRANGELL On Sunday we were in Wrangell, a town of around 2,000 that only smaller cruise ships can stop at. The assistant manager at Practical Rent a Car, the only rent-a-car company on the island, picked us up at the dock. The city's one grocery store was closed, but two auto part stores and two hardware stores were open. While Sitka has three gas stations, Wrangell only has two and one of them is owned by the owners of Practical Rent-a-Car. Frankly you can see most everything in Wrangell and drive every road in four hours. This was one of the several locations where ship tours were on school buses. We felt fortunate to have a rental car. Wrangell has a six officer police department. Normally one officer is on duty at a time. The officers also have to be at the airport twice a day when the two Alaska Air flights between Anchorage and Juneau then on to Vancouver with stops in Wrangell, Petersburg and Sitka stop for 15 minutes. The cops do passenger screening. If the one on-duty officer is tied up with an arrest or a bad auto accident, the dispatcher starts calling the five off-duty cops until she finds one to go to the airport. It makes you want to whistle the theme to the Andy Griffith Show. KETCHIKAN: This was our last port of call. The very nice people at the Alaska Rent-a-Car picked us up and took a back. The return trip included showing us some streets we had missed. Nothing much had changed in Ketchikan compared to our two other trips there. We did several of our "end of the road" trips and once turned onto a gravel road outside of Ward Creek rec area. At first it was okay, but then the potholes filled with water slowed us down to under 5 mph until we gave up, but completely trashed the outside of the car. Later in the summer the salmon run up creeks in downtown Ketchikan. Also there is a fishery just above downtown. While it sometimes gets little snow, Ketchikan is one of the wettest cities in the country. It was raining hard when we got off the ship. They are installing one artificial turf athletic field, but most athletic fields are crushed gravel as grass would never survive one football or soccer game. Even the softball fields are of crushed rock. Read Less
11 Helpful Votes
Sail Date: May 2016
We chose this cruise because of the itinerary and date together with value for money. We had been to Alaska some 18 years previously on Holland America. There is no doubt that this ship,and the suites look tired and need updating ... Read More
We chose this cruise because of the itinerary and date together with value for money. We had been to Alaska some 18 years previously on Holland America. There is no doubt that this ship,and the suites look tired and need updating however everything worked in our suite but the shower in the bath was difficult to get in and out especially if the ship is rolling in rough seas. The steward service in the cabin was very good with no issues over cleanliness. The service in the restaurants was hit or miss and although there were plenty of staff they seem to need more training especially in Prime 7. Overall the food was very good but there is attendance to serve hot food not very hot and at times on cold plates. The excursions which were were very good though on tendering ports the wait was sometimes long. The embarkation in SF was in in an old warehouse, no seats, not good enough for a 6 star cruise. The disembarkation was a shambles on the ship with impression that all they wanted to do was get rid of you. On arrival in the Vancouver terminal everything was very smooth. One of the this cruises disappointments was the relatively long distance away from the Hubbard glacier the ship did approach. Read Less
137 Helpful Votes
Sail Date: September 2015
We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so ... Read More
We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so we cannot stop it. The staff say that is what happens on this ship in rough seas! We await the results! Last week our toilet flooded and although a plumber was on hand within minutes is this really what we should expect of so called luxury cruising? We understand that they are taking this ship on a world cruise in 2017. Our advice for what it is worth? Do not go! The choice of food is very limited and on a 21 day cruise the menus did not change once. Can you imagine 128 days of it! The menus are the same as they were five years ago. The ship is cramped. The staff are generally indifferent and unlike five years ago when we started with Regent it is now a case of spot the really keen friendly staff as opposed to the poor ones standing out from the rest. The same test should be applied to the food with the occasional meal standing out. The cafeteria style breakfast is now dated. Food is being cooked to order in good hotels such as our pre cruise one in San Francisco. Here the bacon is piled high and the beans congeal as time goes by! Service by staff inside and on deck is intermittent. The top pool deck was often ignored by the pool staff. The woman behind the bar both by the pool, and again in the evening was terse and argumentative. She basically told me I was wrong when I suggested I had ordered soda and lime many times and had been served Sprite and lime. According to her that was impossible. When I returned a glass of champagne which had clearly been poured hours before I was met with a scowl. I have served myself wine and cleared my own table more than once. On the pool deck I forgot to look at my table number so rather than help me out by looking across the deck to where I had pointed the waiter simply refused to take my order. I actually took a soiled sunbed cover to reception to show them the standard of cleanliness. After three days of finding dirty covers I thought at least if I took it down something would be done. I was treated as if my complaint was not worth the time and subsequently found that it had not been passed on. It was only when I followed it up a week later having heard nothing that someone called me to say it had been noted and would not happen again. Needless to say it did. We did not have any representative or information at our hotel on embarkation day. A driver pulled up to collect four people from our hotel but did not have names of clients or the ship. We just got in with two others and directed him to the Navigator berth in the terminal. We are taking a post cruise tour. Our hotel has been changed twice. The woman here on Destination Sevices failed to listen to our request for confirmation and just kept talking about something else so we walked off and are having to phone Regent in England to find out what is going on. The fixtures and fittings in the cabin are worn out. The drawers stick, the pillows are lumpy and the shower is dated. Who needs a soap tray these days? Somewhere flat to stand the shower gel would be better. The television and video player which we relied heavily upon because of the lack of entertainment, were unreliable and out of date. We have spent a lot of money in our own house to upgrade our standard of living and did not expect to be going down a notch in terms of comfort. The standard of cleaning in our cabin was poor. I often found items I had placed in the bin such as dental floss on the floor after the staff had been in. At least they came I suppose apart from two days when they forgot us completely. I decided I would use the gym on this cruise as a kick start to a new fitness regime at home. I wanted to use the time to familiarise myself with the machines. The fitness instructor was either absent from the gym or could not find the time to explain the machines to me. I felt like I was too unfit for him to take time over. When I did ask a question about heart rates and programmes on the cross trainer he barely gave me the time of day and kept darting out to reception as if looking for more important clients who had booked extra sessions and paid for them. I gave up on him and did it myself and yes I lost 6 kilos! That should give you an idea of how easy it has been to refuse the food which was often just not worth the calories. We found the entertainment team aloof and very much seperate from the guests unlike our experience on Seabourne where they really join you on the dance floor! The dancing here is late at night and the Regent orchestra is poor and boring. Everything seems rooted in the 1940's in terms of music and shows which have hardly changed over five years. We didn't bother with any and just stuck to our own films and box sets whenever we could coax the dvd player and remote in to life. This is an all inclusive cruise and in the past has been well worth it but not anymore. We are gold members as a result of all the cruises we have taken with Regent over the last five years. This is to be our last with this company. I am always fair whenever I review anything and this may seem a harsh review but it is all true. We like to reward good service and are loyal clients to may firms and companies. Although not required we did tip two waiters Siva and Alvin who embodied the old spirit of Regent. Such a shame it has come to this. We are going to book two luxury land holidays next year and give cruising certainly with this company a miss. Read Less
3 Helpful Votes
Sail Date: September 2015
The total cruise was very good, up to the expectation for Regent. Having spent over 400 nights on various of their ships, this did not alter my high expectations and observations. We had some bad luck with the weather, Hurricane edge ... Read More
The total cruise was very good, up to the expectation for Regent. Having spent over 400 nights on various of their ships, this did not alter my high expectations and observations. We had some bad luck with the weather, Hurricane edge off of Mexico-some deep holes in the water to go through- but the ships and crew seemed to handle it well-the guests were very quiet!. Jamie and Dana Logan were the cruise directors and keep things humming. Though we had to skip Cabo because of the swells, the rest of the trip was as promised and up to the Regent standards. The Destinations group reacted to challenges quickly and were very helpful in each of the ports. The routine of exchanging reservation slips for tour groups went well in almost all of the instances. This was my first time on Navigator, and at first was disapointed in the scaled down version from Marsiner and Explorer. Seemed that Main Street was Main Alley, but in retrospect, the compact style layout workes well, it was a surprise that all of the main public lounges are in the aft of the ship. No public areas in the forward portion so you could only see where you have been. The spa occupies these prime forward locations-maybe should be placed elsewhere and open to an observation lounge as on the their shops. The debarcation in Montreal was very efficient. All were off the ship by 9:30, which was a blessing. Would I go on on Navigator again??--Yes, I have booked an African leg in 2016 Read Less
11 Helpful Votes
Sail Date: May 2015
I have previously had 9 cruise experiences with Fred Olsen, Princess, Celebrity, and Azamara over the last 9 years; all very enjoyable in their own way and using conventional star ratings I would place these progressively in the range 3.5 ... Read More
I have previously had 9 cruise experiences with Fred Olsen, Princess, Celebrity, and Azamara over the last 9 years; all very enjoyable in their own way and using conventional star ratings I would place these progressively in the range 3.5 to 4.5. I jumped at the chance to travel on Regent Navigator from San Francisco to Alaska to Vancouver because it ticked so many boxes never having visited those parts and never having done a “six star cruise”. Included excursions, premium drinks and speciality dining sounded good although presumably we pay for these in the cruise price. What then would be the six star added value items? Before setting off I resolved that it would be anything that elicited a “wow” response. Before getting into detail I must say that this was probably my favourite cruise experience to date. Decent weather in a tranquil early season Alaska devoid of other cruise ships obviously helped but credit is due to the included excursion programme which was of good quality. 1) The Ship. It has the potential to wow with very large well fitted suites and for a smaller ship decent entertainment and activities. It is spacious and, a first for me, I did not have to queue or scramble for a seat anywhere in the entire cruise. However it has some current practical issues to contend with including vibration which has already been well-reported. Two other things stood out for me. Firstly a general lack of freshness in the décor and fittings not least in the bathrooms where the tiling looks as if it needed attention some time ago. Secondly the Connoisseurs Club for brandy and cigars; amend this to read Indoor Smoking Room which is a non-sealed and non-extracted room located midships adjacent to other public areas and a main stairwell. 2) The Food. Prime 7 was very good as was La Verandah buffet for breakfast and lunch. The main Compass Rose restaurant produced food marginally better than my previous cruises but not enough to elevate it to fine dining. It tickled me to see that even in a “six star” environment the waiting staff would still try the trick of ordering and taking delivery of consecutive hot courses leaving one to stand whilst you ate the first. 3) Premium Drinks. These seemed to be freely available in all areas other than wine with meals where the standard was fair but far from premium. For the latter you have to pay a very substantial supplement. The situation was exacerbated by two things. Firstly there was no list of what standard wines were available; they like to offer a different wine each night but you are free to ask for anything else if only you knew what there was. Secondly, and linked to this, the waiters and some sommeliers were unable to articulate what wines they had. More than once I was told they did not carry the wine I had had the previous evening. 4) Service on Board. Service standards were no better or worse that my other cruise experiences. The exceptions were negative. The bars were lightly staffed resulting in delays particularly at peak times. The waiting staff had a tendency either by accident or design to serve you with a similar drink to what you ordered if an open bottle of the former was more easily available e.g. champagne / sparkling wine. The bar staff could not make a gin and tonic unless you like a bucket of gin in a bucket of ice topped with flat tonic. OK you say ask for what you want. I did but the waiter struggled to comprehend a request for a G&T with a sensible amount of gin, a little ice and fresh tonic. I should add that they use 33cl cans of mixer so there is a good chance your mixer may have been standing open for a while. 5) Overall Cruise Management The flight arrangements, airport greet and transfer, managing people on and off the boat were all excellent and of a higher standard than previously experienced. The let-down, having been assured pre-cruise we would be looked after on disembarkation day as the included flight did not depart till 9pm, was that we were dropped off at the airport 9 hours before flight departure. To a minor extent this also involved the Regent shore side contractor not delivering on what Regent promised. So, sorry Regent, whilst there were some good and indeed excellent features I did not experience any wow moments. However, as most if not all the concerns mentioned above (and also by others during the cruise I would add) are capable of resolution there is no reason why that could not change in the future. Maybe the planned refit will deal with some. My rating for this cruise is 4.5 stars. Read Less
3 Helpful Votes
Sail Date: May 2015
We've recently returned from a fascinating cruise to Alaska. A pity the cruise didn't start in the UK because we're not at all fond of flying. We first flew to San Francisco, and were pleased that our package with Regent ... Read More
We've recently returned from a fascinating cruise to Alaska. A pity the cruise didn't start in the UK because we're not at all fond of flying. We first flew to San Francisco, and were pleased that our package with Regent Seven Seas included an upgrade to Premium Economy on the long 11 hour flight. Two nights in SF gave us the opportunity to visit Alcatraz. Because it's hugely popular, we would recommend that any readers here who are contemplating a visit should book as we did online, a good month or so before you travel. We managed a fairly early ferry across to the island, and the excellent organisation there meant that we were really not aware of crowding most of the time. Worth every dime! The following afternoon we boarded Seven Seas Navigator for our journey up to Alaska. We had cruised last year on SS Mariner in the Med, and had appreciated the smaller numbers -- 700 --- on board. Navigator is even smaller, taking just 450 passengers. Its size, and the fact that ours was the very first Alaskan cruise this year, were deciding factors in what proved a really memorable holiday. We were the only cruise ship in all the ports visited; it must be horrendous when these tiny places are overwhelmed by several large ships arriving at once. May is one of the drier months in an extremely wet part of the world, and we were incredibly lucky to experience only half a day's rain (and that was at sea!). Indeed, when we reached Ketchikan, towards the end of our cruise, the temperature was pushing 20 degrees. We did experience a day of very windy, rough weather as we headed towards our first port of call, Astoria in Oregon State, the worst we have come across on any cruise ---- many passengers wisely stayed put in their cabins. Included excursions gave us some interesting things to do off the ship---- our favourite was probably the whale-watching trip near Juneau (we spotted Orcas and Hump-backs, sea lions and harbour seals) Perhaps because of its size, we found Navigator to be a very friendly ship, with staff remembering drink choices etc., and we found making friends with fellow passengers easy. The inclusive nature of Regent cruises means all drinks are available at any time ---the problem is trying to say 'No'! Our very competent Cruise Director (as last year too) was Lorraine Weimerskirch, and her boundless enthusiasm ensured a successful cruise. Food and service were superb, and although Navigator has one speciality steakhouse restaurant we would have been happy to eat in the MDR (Compass Rose) every night. Our only criticism of the cruise is that Navigator does look rather 'tired', with outdated, somewhat gloomy décor. The Prime 7 Steakhouse, is crammed into a rather narrow space alongside the main Buffet restaurant, and would perhaps benefit from being moved to the more central location currently occupied by the casino machines. But this ship IS currently awaiting a re-fit, so fingers crossed...... We finished the cruise in Vancouver, and would like to commend the excellent Four Seasons hotel, where we stayed two nights. The hop-on, hop-off buses there were, however, a total disaster. Do read the Tripadvisor reports before wasting your money! A fabulous cruise, then, and although Alaska is a place we enjoyed but wouldn't rush back to, we are certainly looking forward to another cruise with Regent! Read Less
55 Helpful Votes
Sail Date: June 2014
It began the second day! The first day regent put us up in is after the most inappropriate hotel in San Francisco, the tiny, quaint Mark Hopkins Intercontinental; queue 35 minutes for a seat at breakfast and sleeping in a bed with a lumpy ... Read More
It began the second day! The first day regent put us up in is after the most inappropriate hotel in San Francisco, the tiny, quaint Mark Hopkins Intercontinental; queue 35 minutes for a seat at breakfast and sleeping in a bed with a lumpy mattress. Formal night; gold star points - up to four items of clothing pressed gratis. Yes, please. A pair of shorts, a dress and one gentleman's' suit (jacket and trousers). Promised to be due back in our suite by 3pm, still waiting at 6.30pm. Finally ironed articles arrive back. A suit; the wrong colour,two sizes too bigwith top-stitched lapels and outer pockets. Not my husband's suit. Call room service to sort out. They swore it was the same suit we sent out. After the general manager of the cruise as good as called my husband a liar (a 100+ night cruiser on Regent) there was nowhere to go. The Captain heard of the fracas and intervened. Back to the General Manager who complained we'd gone over his head (he refused us a lost and found confirmation for insurance purposes until we were to disembark 3 weeks later). We write to Regent Head Office. Our email is confirmed with a 'we will respond to your communication within the next 3 weeks'. Six months later we're still waiting to hear from the illustrious cruise company. The only 'luxury' aspect to this cruise was the dining. Excellent as always. Restaurant staff faultless. An old cigarette butt, probably having blown in from outside, remained in a corner on the floor of our cabin for two weeks. Fruit was not replaced until it was fermenting. Housekeeping was a hit and miss affair. Ports of call were skipped due to a 'hurricane'. Mexico has an abundance of beautiful ports to choose from even when we shifted course to avoid the weather. No, we went to a Mayan archeological site that didn't actually have the original ruins but concrete imitations of what they would have looked like. The other port was in a city (we'd never heard of) where the town was undergoing a new stormwater drainage construction and walking through the town involved climbing over mounds of dirt and open drains. Another 'excusion' on bus took us through a city where we disembarked for a walking around the shops. Back on the bus we were going nowhere. The bus driver had backed into the local Chief of Police's car and the local constabulary were doing their best to put him under arrest. Not possible for Navigator to get us back to cruise terminal so we waited over an hour in the bus baking in midday sun. It got worse and I won't take any more of your time. However we'd already booked two more cruises for 2014. Cancelling them wasn't feasible. Surely things could only improve after this circus?   Read Less
Sail Date: May 2014
Before you read any further, I am sorry this is such a lengthy report. I hadn't intended that it would be, but by the time I’d finished..... well you decide. Whilst we are not new to cruising, just new to Regent Seven Seas, and are ... Read More
Before you read any further, I am sorry this is such a lengthy report. I hadn't intended that it would be, but by the time I’d finished..... well you decide. Whilst we are not new to cruising, just new to Regent Seven Seas, and are just one of the growing number of UK residents who are now enjoying this cruise line. It was the Itinerary that first attracted us to this particular cruise. Generally speaking, Alaska cruises last just 7 nights and either go North from Vancouver/Seattle or return South from Anchorage/Seward with full on port intensive itineraries. Our Regent Seven Seas cruise on "Navigator' was 12 nights, starting in San Francisco and finishing in Vancouver and had a couple of sea days in which to truly relax and restore your energy. Whilst Regent are a Luxury cruise line, I can genuinely say that we experienced the most 'classless' cruise to date. We loved that once outside your Suite, everyone was equal. There were no Lounges on the ship we weren’t able to access, and our multi national fellow cruisers were all friendly and welcoming. The dress code for the whole voyage was Smart Casual (no Jacket required) which in this day and age of Air Travel Baggage costs, was a major plus to us. The following is more a report of our journey rather than a review of the ship, although I have gone into some detail in places !!! I hope it inspires those who have never been to Alaska to give it a try, and if you can afford to do it with Regent, then do so - you most definitely won’t be disappointed. With only 470 passengers, embarkation in San Francisco was an organised and quick process. We were onboard and sipping our first glass of Champagne within minutes and made our way up to Deck 10 where a Buffet Lunch was being served in La Veranda. Regent are an "All Inclusive" luxury cruise line and we were soon enjoying a selection of wines to accompany our superb lunch. Service was excellent and the staff friendly and helpful. Our cabin was ready just after 2.00 p.m. We had a Concierge suite on Deck 7 which was extremely spacious. The bathroom had loads of storage space, a full bath and large walk-in shower - toiletries were L'Occitane. The walk-in dressing room was roomy and had ample hangers & double height hanging rails. Three open shelves, six drawers and a line of coat hooks - even I hadn't packed enough to fill this room !!! Oh, and they also provided an umbrella, blankets & binoculars ! The remainder of the cabin contained a Queen size bed, extra long settee, easy chair and coffee table which could be adapted to a full size dining table for in-room dining. Along the side wall opposite the settee was a beautiful built-in unit which provided a desk with drawers, plugs, mini-bar fridge, Illy Coffee maker, interactive TV and DVD player, glass cabinets with glasses, ice bucket & anything else you might need to entertain guests in your suite. There was a separate dressing table & stool by the bed with sufficient plugs for hair dryers etc. By comparison, the teak floored Balcony was a bit bland, but perfectly functional with two chairs and a small table. You can order two bottles of your favourite 'tipple' to be placed in your cabin along with your choice of mixers, soft drinks, slices of lemon etc. Your Steward keeps everything replenished on a daily basis. The requisite safety drill took place in the Seven Seas Lounge, and everyone appeared to take notice of what was being said - unlike some other cruises we have been on where some folk feel the need to talk and make fun of this procedure !! We sailed out of San Francisco Bay, and under the Golden Gate bridge in the late afternoon, to the sound of Tony Bennett's "I left my heart, in San Francisco" - just magical, what a wonderful way to start our adventure. Navigator is a small ship compared to many, and consequently there is not a wealth of choice of dining on board. Having said that, it was sufficient for our needs, and I didn't hear anyone else complain. The main dining room is Compass Rose which is silver service and has an extensive menu for breakfast, lunch and dinner. You can choose the Buffet Restaurant (La Veranda) for Breakfast or Lunch, but in the evening this area becomes two separate 'speciality' restaurants. 'Sette Mari' which has a wonderful selection of Italian & Mediterranean dishes, and 'Prime 7' which is Regents signature restaurant with the most wonderful steak's and seafood dishes. You have to make reservations at the latter, and it is so popular that if you want a specific day and time, this is best reserved on the internet prior to your cruise. We ate once at Prime 7 and 4 times at Sette Mari, and it was nice to be able to experience these two 'speciality' restaurants without being charged an entrance fee! Unless you like to dine very early (6.30 isn), you might end up having to wait for a table in Sette Mari, but this is no hardship when you can relax and enjoy an aperitif in the Lounge Bar above. We were never kept waiting longer than 15 minutes. I have touched on the fact that you are not charged any extra for 'speciality' dining, I probably should give my thoughts on Regent's "All Inclusive” experience. Apart from the Spa, Shops, Casino, Internet plans & ultra premium drinks - absolutely everything else on board is FREE. Well, not exactly free because you have paid a high price for your cruise up front, but the knowledge that each day your cruise line is not out to take your money at every opportunity is absolute heaven. No photo's, no gratuities, no shore excursion charges - just step on board and RELAX AND ENJOY. How many times have you sat and argued with yourself after dinner whether or not to have a Brandy or nightcap, and then thought about the extortionate price which would be added to your onboard account, and then decided not to bother? No such worries on a Regent cruise, have what you want when you want - its all included. No worries about your final onboard account. For the 12 nights we were onboard, our Final Account totalled $69 for laundry !!!! Other points worth mentioning are:- FOOD - Very subjective, but we found it to be extremely good, and cooked to our liking every time it was requested. The wines offered at each meal were of a good quality, but if not to you liking, there was never any problem finding one that you were happy with. SERVICE - Absolutely the best service we have ever encountered without being over the top. ENTERTAINMENT - The whole entertainment team were professional and provided a good level of entertainment each evening. We felt there was something for everyone. We especially enjoyed the "Broadway Tonight", "Dawning of Aquarius" & "Piano Men" which was a celebration of the music of Elton John and Billy Joel. That doesn't mean to say that the other shows weren't fabulous, just not as appealing, musically to us. We also enjoyed the "Big Screen Popcorn Movies" - Saw four superb films either during the day or in the evening. ENRICHMENT LECTURES - Eric Ball was our "Alaska" expert and he did a sterling job of keeping us informed throughout the cruise. His enthusiasm for his subject was clear to see. Now for our ports of call: ASTORIA, Oregon - We did the "Astoria Ale Trail" which was great fun. Our tour guide was very friendly and informative. Our mode of transport was a local School Bus so a bit cramped. We visited three local breweries and tasted three beers in each one. Tasty little snacks were provided throughout our journey to soak up the alcohol. The town is set in a very picturesque harbour, and is famous for being the location used in filming some of the scenes in the Goonies and Kindergaten Cop. Our guide perfectly described this town as "A lovely little drinking village with a fishing problem". This was a lovely trip, and the small amounts of alcohol helped in making new onboard friendships! SITKA, Alaska - Our tour was the "Sea Otter & Wildlife Quest". The weather was a bit drizzly, but it didn't detract from the absolutely fantastic scenery all around us. What a beautiful place. Our tour Catamaran was waiting on the docks. Dress warmly on this tour as the wind chill when you get going can take your breath away. The Catamaran is well designed and provides ample places on different levels for the camera enthusiasts. It is a bit early in the Alaska season for there to be a glut of wildlife to see, but we weren't disappointed by the sea otters, sea lions & porpoises that came out to greet us. The Captain & crew of our boat became very excited when we spotted the first grisly bear of the season strolling along the shore, and eventually we lucked out and saw a couple of whales. I have to say though, that even if we'd not seen any wild life, the beautiful scenery all around us would have been enough for me. We decided to have a quick walk round the town before heading back to the Ship, but to be honest, there didn't seem to be much to see, and it was raining, so maybe we weren't open to seeing the best of Sitka town. SKAGWAY, Alaska - Today's tour is "White Pass & Yukon Scenic Railroad". We didn't dock in Skagway until 11.00 a.m. and our tour wasn't due to start until 12.30 p.m. In hindsight, we should have stayed onboard for an early lunch before joining our tour, but we were eager to get off and see Skagway. In reality, Skagway town is an 8 minute walk down the dock to the shuttle bus, and then a 6 min ride into town. By the time we decided it was a bit dicey to take the shuttle before our tour, it was pretty much too late to get back on the ship and have lunch. It soon became obvious that those who had been to Alaska before, had already learned this lesson!! We'll know next time !! The train station is directly opposite where the ship docks. Navigator had reserved the whole train, and we made our way to one of the rear coaches. I had been told that the best views were had from the left hand side going up, and they were right. The train climbs almost 3,000 ft in just 20 miles of ever changing, but ruggedly beautiful scenery. There is a commentary as you pass various places of interest. At the top, the views were fantastic. Thick snow is still lying in places, and the vivid greens and blue's of the water as it slowly melts is fabulous. You don't get off at the top, the train just stops, the engine turns round, and you do the reverse journey back down the mountains. Once back down, we took the option of being dropped off in town rather than taken straight back to the ship. The town is pretty touristy, but lovely to walk round and great photo opportunities all around. Plenty of places to eat and drink, and it goes without saying that the backdrop of the snow capped mountains made the whole day an unforgettable experience. ICY STRAIT (Hoonah), Alaska - We did the "Whale & Marine Mammals Cruise". Once again, the scenery is jaw dropping, and the fact that we had beautiful sunshine was a bonus so early in the season. Icy Strait is known for its wealth of wildlife and it didn't disappoint. We saw hump back whales, a family of Orca's, sea lions and most exciting of all - 2 killer whales which made the whole boat erupt - the commentator kissed the Captain, the Captain hugged a crew member and everyone jumped up and down !!!!! Apparently killer whales are rare in this area, and here we had two !!! Such a beautiful and memorable experience. After the cruise, we set off on our second tour of the day - "Forest & Nature Tram". We boarded our little tram for our journey into a small part of the Tongass National Forest. Apart from the odd sighting of the world's longest 'zip-line' above our heads, we enjoyed a wonderful journey through the peaceful forest, and along the pebble beach coastline. We were given time to beachcombe or just sit and enjoy the silence. We saw a bald eagle catch a fish out in the bay which was too heavy for it to fly with. Instead the eagle swam, flapping its wings to shore - just an amazing sight. Eventually, it flew up into the trees above our heads to its nest with two hungry mouths to feed. I just love Alaska. HUBBARD GLACIER, Alaska - Up early this morning to see the sail up the Fjord towards Hubbard Glacier. I had thought that I'd seen some magnificent scenery already in Alaska, but this just blows your mind. It was cold and windy as we sailed slowly towards the Glacier, but the sun was out in full force which gave us a bright blue sky backdrop to the never-ending white glacier. We stood at the Bow of the ship and were in awe of what was in front of us. Suddenly the wind dropped and it went silent. The captain had managed to get us up close to the glacier despite the floating ice all around us, and - well there are actually no words to describe what we felt. Everyone on god's earth should be given the opportunity of seeing this. Every now and then, the silence was broken by the sound of thunder and a loud cracking noise which heralded the calving. Just a wonderful experience. JUNEAU, Alaska - The ship docks right in the centre of town, and right next to the Mt Roberts Aerial Tramway station. We had an early breakfast and bought tickets for the ride up to the top. Tickets are $32 for a day's pass, so it was a bit expensive for us who only had an hour and a half to spend up there before our organised tour. It was worth it - on the way up, we saw two small bears playing on one of the trails, we passed a bald eagle sat in its nest, and were treated to fantastic views from all directions at the top, including the sight of our ship way below us looking like a 'dinky toy'. We had time to visit the Nature Centre and also see a very interesting 15 minute video in the Theatre about the Tingit's. We also did our first every floatplane trip here - "TAKU Glacier Lodge Flight & Feast". We paid extra for this tour, but it was worth every penny. A minibus transferred us from the ship to the floatplanes. We took off over the water and flew right over our ship before heading out over the surrounding mountains. We had earphones that cut out the noise of the plane, and provided a running commentary throughout the flight. The experience was jaw dropping, and there were a few "wow's" and "ooo's" to be heard. There were 10 of us aboard our little plane, and there were 4 planes. We each landed on the lake at the foot of TAKU Glacier, and made our way to the rustic Lodge where they were preparing a Wild Alaskan Salmon BBQ - delicious. Even the local bears came out to eat the left overs from the BBQ. You have time to take a 20 minute trail through the forest behind the lodge, or you can just sit on one of the many benches or swings and just enjoy the fantastic view of the Glacier. I would vote this the best trip of the whole cruise. The smiles never left our faces. KETCHIKAN, Alaska - We had to tender at this port as there were four other cruise ships in town. Two tours booked today:- "Misty Fjords Seaplane Adventure" - another floatplane which we paid extra for. We actually booked this one as a fallback position in case the TAKU Glacier flight had to be cancelled. We didn't want to come home from Alaska and not have experienced one of these flights. So we've ended up with two flights. This one was so different from the other - instead of snowy mountains, we flew over lush rain forests, fast flowing rivers, and dramatic valleys. Every now and then, our pilot spotted bears and he'd drop down so that we might be able to get a better sight of them - this without fail frightened them away, so no bear photo's today!!! We landed for about 15 minutes on one of the Fjords before taking off and returning to Ketchikan. The whole journey was just 2 hours and left us enough time to enjoy the town and go to the "Alaskan Lumberjack Show" in the afternoon. This latter show was ok, but I would only do it again as a 'filler'. It was fun, but very touristy. We had enough time to walk round Creek Street which was interesting as well as being touristy. Later in the summer one of the main sights in this area is the salmon run, but we are too early in the season for that. INSIDE PASSAGE - A full day of scenic cruising - glorious weather and fantastic scenery. Not as dramatic as the rugged mountains we had seen further North, but beautiful in their own way. VICTORIA, BC, Canada - This is a beautiful city, and feels very 'British'. We had originally booked the "High Tea at The Empress" tour, but changed our mind whilst onboard and moved our booking over to the "City Tour and Butchart Gardens". I'm so glad we didn't miss out on the Gardens. I'm not usually that interested in such things, but I wouldn't have missed this trip for the world. Absolutely stunning design features and colours - even though its only spring and the full colour of summer has yet to be planted. We spent three hours wandering around before continuing on the coach tour round Victoria. VANCOUVER, Canada - We disembarked here. There was a bit of a delay and we had to wait in the Seven Seas Lounge for our number to be called, but we were off by 9.30 a.m. and in the Taxi queue by 9.40 a.m. We stayed in Vancouver for 2 days before flying home to the UK. So much to see here. We'd pre-booked the HOHO Trolley 2 days pass which provided transport all round Vancouver. We also enjoyed the Capilano Suspension Bridge, Grouse Mountain at Sunset, Vancouver Lookout, Fly Over Canada - a not to be missed 'ride'/'attraction' at Canada Place, and a lunch at ‘The Teahouse’ in Stanley Park. AND FINALLY: As you've probably realised by now, we loved our "Regent Experience", and you may not be surprised to learn that we have already booked a further adventure with them next year. Having said that, we are unlikely to join the vast group of cruisers who sail exclusively and pretty regularly with Regent. Unfortunately, our finances won't allow for that. But every now and then, Regent produces an Itinerary that makes their "All Inclusive" a more reasonable value for money. This first of the season cruise to Alaska is one of them, and I think we have found another next year. How many more there are is something I am going to enjoy looking for.   Read Less
Sail Date: September 2013
I fear we are now spoiled for any other cruise line. We set off from New York at the beginning of the month and returned home to Scotland on 25th September. In San Francisco we stayed in the Four Seasons, which was great. I am going to run ... Read More
I fear we are now spoiled for any other cruise line. We set off from New York at the beginning of the month and returned home to Scotland on 25th September. In San Francisco we stayed in the Four Seasons, which was great. I am going to run out of superlatives in this review. Like a previous reviewer, the fact that everything is paid up front is a huge plus. The staff are wonderful in all departments, though our steward and stewardess were particularly wonderful; helpful, unobtrusive, friendly and never obsequious. It was good to get dressed up for the two formal dress evenings and equally good not to have to most of the time. The food was superb in all the restaurants. We enjoyed the company of fellow guests, particularly those from Liverpool, Elgin, Australia and the two entertainers who befriended us from USA and Ukraine. Jamie, the Cruise Director was helpful and ever present. I am not sure if or when he slept. The excursions we went on were uniformly good. Not all guests were happy with all their choices, but we enjoyed them all, having chosen ones that would take no more than four hours and did not involve shopping. Why would you do that somewhere else when the cruise was going to end in New York? The entertainment in the Lounge in the evening was extremely professional and entertaining. Singing and Dancing were superb, particularly from the principals in the crew cast. The band were great. We particularly enjoyed listening to them on deck on the last day, when the navigator could not get into it's berth. Not the fault of Regent. The Crew capers, the barbecue and beatles night, the Country Fair were all superb occasions when the crew and guests mixed together and had fun. If you want something very posh, this might not be for you. We loved it and have booked next November on Navigator to go up the Amazon. Thank you all on Navigator.   Read Less
Sail Date: September 2013
BA to San Francisco (their standards aren't what they used to be!), and excellent overnight accommodation in the Four Seasons (one to return to). Trouble free transfer then views of Americas cup preparation, Alcatraz and sailing under ... Read More
BA to San Francisco (their standards aren't what they used to be!), and excellent overnight accommodation in the Four Seasons (one to return to). Trouble free transfer then views of Americas cup preparation, Alcatraz and sailing under the Golden Gate as we left. Ten port visits meant several days of sailing. More than enough to keep us occupied from bridge lessons, to interesting lectures and wine tasting. An adequate gym, free internet and chance to meet new friends on a ship of less than 500 passengers of which quite a few from Australasia, some UK and European, several North American, and delightful Brazilians next door. Shore trips, all within the price, of high quality and good organisation. We visited a banana plantation, did a jeep safari, sailed round bays in a catamaran in Huatalco, and did a rain forest sky walk all before the stunning Panama Canal. There followed visits to old Cartagena (Colombia), the Caymans to swim with the sting rays (amazing), the Kennedy Space centre, Old Charleston and then New York. The only disappointment was declaring the Everglades a wild life free zone! Good quality wines, cocktails and any other drinks flowed freely. Entertainment for a smaller boat being generally good with a highly versatile 6 piece band (really versatile), visits for a few days from a clarinetist and a magician/ ventriloquist. The Jean Ryan group of dancers were a bit disappointing in the repetitiveness of the dancing and acrobatic moves in their shows and seemed not to make adequate use of the talented dancing duo said to have won awards. The crew show was excellent, as was there wonderful deck BBQ night and the afternoon deck party where they all ran a fun stall. Dining in the Compass Rose -excellent, both service and presentation. Prime Seven steak and seafood was a delight, the bonus being able to eat three or four times on a longer cruise like this. Sette Mari Italian provided good food but again, noting the longer cruise, lacked variation ( especially the starters). What was lacking was a fourth evening eating venue. We were in hot climate and several of us longed for the pool grill to be open in the evening (they did excellent lunches). The only outside dining was a dozen tables at the Italian. Conversation with the F and B manager indicated a lack of staff for a fourth venue. Seabourn and Silversea can do it with smaller capacity ships and a similar staff ratio. Do they need all those butlers for the penthouse suites, our housekeeping staff appeared to do exactly the same as the butlers, noting conversations with several friends. The suite - excellent as was the room service at all hours. Yes a bit of creaking from the false roof and vibration being an old ship, but nothing that some sleeping medicine from the bar would not cure! You need a central cabin. Yes we will go with Regent again (we had been on Mariner before), but might use Navigator for a shorter trip, and use Voyager for its fourth restaurant. Read Less
15 Helpful Votes
Sail Date: May 2012
This is our second cruise on the Navigator. We had some housekeeping problems on the first cruise but everything else was good so we decided to try it again. Embarkation was fairly simple and after having a glass of champagne our room ... Read More
This is our second cruise on the Navigator. We had some housekeeping problems on the first cruise but everything else was good so we decided to try it again. Embarkation was fairly simple and after having a glass of champagne our room was ready. Public rooms were nice and we really liked the library/computer area. The carpets throughout the ship needed replacing. Our suite had fresh flowers and was very clean. Our butler and steward were the best you could have and a credit to the ship but throughout our entire 11 days we had to call maintenance many times to fix the doorbell, toilet, shower for no hot water and door that kept flying open and broken balcony that rattled constantly and had to be welded. Lock on balcony door was rusted out so that door also rattled and would fly open in rough seas. The spa was small but the services were very good. My husband and myself enjoyed their massages. Prime 7 served a nice meal and the staff was very attentive, we found this to be the case with all the restaurants and room service. All of the restaurants were very clean with good selections. Shore excursions were ample and well planned. We were very pleased with the Alaska Chefs Table in Ketchikan and would highly recommend it. As to value for money we feel that the problems we had with our suite outweighed the other items. This is supposed to be a luxury cruise and when that term does not apply to your suite then Regent has a large problem. Our next cruise will not be with Regent. Read Less
6 Helpful Votes
Sail Date: May 2012
This was the most expensive cruise we had ever booked but the advertising made us think it would be worth it. When you board a ship and your heart sinks because the carpets are so shabby looking, is not a good omen for the remainder of the ... Read More
This was the most expensive cruise we had ever booked but the advertising made us think it would be worth it. When you board a ship and your heart sinks because the carpets are so shabby looking, is not a good omen for the remainder of the trip. This vessel is in dire need of refurbishment and indeed, at the end of this cruise it was rumoured to be going into dry dock for 2 weeks for some improvements. The cabin was spacious and well presented with a much valued bath and walk in wardrobe, but a large raised bubble in the middle of the carpet where somebody had tried to remove a stain did nothing to lift my spirits. Our friends' cabin next door had awful scuff marks on the walls and the furniture was very shabby. The weather was not good so the cabins creaked and groaned all night. We became experts at knowing where to strategically place cushions and towels to minimise movement squeaks. Any reported problems were promptly dealt with but I would never book a cabin at the rear again. The organisation was first class from arrival to departure - speedy and efficient so top marks there. On the whole, the staff were attentive and extremely pleasant but several times in the Compass Rose restaurant service fell well below the expected standard. We realised this was because we chose to eat well into the sitting when staff were being redeployed to other areas of the ship after the initial rush to get people out in time for the theatre presentation. This was such a shame because the food was truly excellent but service did not match that experienced on other cruise lines. If you have open dining you should have sufficient staff no matter what time people want to eat. A 30 to 40 minute wait to place an order is not acceptable. The trips were first class although better wet weather gear could have been provided on the Fort Stevens cycling event. Other trips provided excellent protective clothing which was very much needed and I would be better prepared on another trip to Alaska and take more of my own. Despite the weather, we came back from every trip smiling. One slight niggle about trips was that our $1,000 onboard credit could only be used for premium trips booked once on board and not in advance, which meant we were scrabbling to find something to spend the money on at the end of the voyage. I wouldn't book premium trips in advance again. As the journey progressed we were slowly seduced by the Navigator; by the fact that there was always somewhere to sit and have a drink, the evening entertainment, the daytime lectures, the quality of the food, the dedicated bar staff, the hardworking cabin staff and the feeling of relaxation that comes from knowing that everything is included in the price. When we disembarked at Vancouver we just wished that we had delayed the trip by one month to benefit from the makeover. Would we pay such a high price again? We're still debating that one but I suspect the answer might be yes. Read Less
Sail Date: May 2010
Embarcation was a breeze at San Francisco, helpful crew and no difficulties. We had a Penthouse B cabin which was excellent and quite roomy, our Butler Chris was absolutely perfect, probably the best we have ever had, and we had a ... Read More
Embarcation was a breeze at San Francisco, helpful crew and no difficulties. We had a Penthouse B cabin which was excellent and quite roomy, our Butler Chris was absolutely perfect, probably the best we have ever had, and we had a delightful cabin attendant who kept our cabin spotless. Anything we requested for our cabin was immediately actioned and the room service breakfasts were beautifully served by Chris and always hot. The crew were very obliging and dedicated to doing all they could to make our cruise enjoyable and trouble free. The excursion team were extraordinarily good and worthy of mention, they changed tours with a minimum of fuss and a smile and really knew about the various excursions. The block party, held on our second evening in the corridors was a brilliant concept enabling us to get to know the other passengers on our deck and also meeting the Captain and Officers. Great idea that other lines should consider. The food was mostly up to the expected standard but the service was not so great. In the buffet restaurant staff frequently seemed more interested in resetting tables than attending to the tables in use, particularly at breakfast. Sometimes it was necessary to get up and ask for a coffee, or a refill - not really acceptable. The wine waiters in the main restaurant were often very slow and sometimes their wine knowledge was not all it should be. We found it easier to keep a bottle on our table and refill our glasses ourselves. The steak restaurant was fantastic. Great food and service, we thoroughly enjoyed our meals there. The biggest disappointment of the trip was the on board lecturer. He had a massive amount of knowledge to impart to us about this very special area but sadly he also had a wonderful ability to put us to sleep with his monotone. Normally we never miss the opportunity to learn about the region we are travelling in but just gave up. Other guests had the same comment. We felt it was a shame we did not have a Marine Biologist on board to keep us in touch with what was happening in and on the water. Travelled the Amazon on Silverseas last year and had a variety of lecturers, one of whom, Chris Croxon a Marine Biologist kept us informed and enthralled for most of the month we were aboard. Another great annoyance was when the lecturer was speaking from the bridge at scenic places, every time he drew breath the music on the TV channel cut in. The itinerary was absolutely fantastic and our revered Captain (and didn't he look great in his kilt) made sure we got the very best of views in all the important areas. He gave us some great experiences navigating up the fiords to the glaciers, just stunning and even the weather cooperated. Overall - a wonderful trip. The ship was in pretty good condition, the crew were extremely helpful, the service left a little bit to be desired in the public areas but we thoroughly enjoyed ourselves. In our view not quite up there with the other 5 star ships, but they appear to be working on it. Read Less
1 Helpful Vote
Sail Date: May 2008
This was our 3rd cruise on the Mariner to Alaska, from San Francisco to Vancouver; we have previously sailed on the Voyager to Europe. The hassle of air travel is making us look closer to home for cruises and Alaska and Regent cruise lines ... Read More
This was our 3rd cruise on the Mariner to Alaska, from San Francisco to Vancouver; we have previously sailed on the Voyager to Europe. The hassle of air travel is making us look closer to home for cruises and Alaska and Regent cruise lines are both great. We booked our own airfare using a mileage program and spent a couple of days in San Francisco in advance of boarding the ship. We arrived at the dock about 45 minutes ahead of the official embarkation time and were ushered on board efficiently; we exchanged our documents for a room key in record time and while the cabins wouldn't be ready for another 30 minutes, the staff kept us happy passing around glasses of champagne. We have previously stayed in the Penthouse level suites. These suites are very spacious and comfortable and well equipped, but we decided to splurge this time on the Mariner Suite. Now, we'll never be able to stay in anything less. Extremely spacious, an abundance of windows and a very roomy balcony, plus an extra 1/2 bath. Our butler, Roy, did an excellent job at keeping us in wines. Butler service is nice; afternoon canapes are nice (except that we could never eat too much of this or we'd ruin dinner); but this is an extra that really isn't necessary. The food on the Mariner is excellent. We like the main dining room the best, for its level of service, choice of foods, and overall ambiance. Being able to eat when and with whom you please is wonderful. Signatures, their French restaurant is always a treat - we don't find the food to be overly saucy or fussy. Latitudes, the Asian themed restaurant, has greatly improved - our only complaint is the crystal glassware: they're using the trendy stemless wineglasses which we find uncomfortable to hold and drink out of. Portions in all of the restaurants are on the small side, which enables you to have multiple courses without overeating. The Mariner recently refurbished the Library/general reading area - now it's more efficiently organized and they've made room for a "Coffee Connection" area - sort of like a Starbucks cafe. It's staffed from morning till night, and they prepare excellent espressos, cappuccinos, chai teas, etc.; if you want various liquors in your drink, they're all available. There's also a small buffet, constantly replenished, that's available all day long here. We always find the level of service to be consistently high and this trip was no exception. We particularly like the no tipping policy and the all inclusive wines and mixed drinks plus the stocked bar in your cabin. While we don't drink all that much, we definitely enjoy having wine with dinner, an occasional mixed drink in the observation lounge and sometimes an after dinner cordial. Regent stocks an extensive selection of name brand liquors, wines, congacs, brandys, etc. Anything you might want will surely be available. Alaska is so scenic that even though we've sailed there 3 times, we'd go again in future. Read Less
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