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3 Helpful Votes
Sail Date: May 2019
We chose Regent based on prior experience. This was our 4th cruise, and on this beautiful new ship Explorer everything was even better than we remembered. Crew, amenities, excursions, food -- all just absolutely top notch! We embarked ... Read More
We chose Regent based on prior experience. This was our 4th cruise, and on this beautiful new ship Explorer everything was even better than we remembered. Crew, amenities, excursions, food -- all just absolutely top notch! We embarked in Rome, and stopped at multiple locations in Italy, France and Spain. Valencia as a real highlight for us, as was Florence. But every port was great. The onboard entertainment was really top flight as well. Often on cruise ships you get a bit of the 'amateur hour' feel. But this troupe was really exceptional. And the assistant cruise director David Nevin was also one of the featured performers, and he was perhaps the best of all. There are always a wealth of organized activities available on board, in case you don't want to depart for a shore excursion. Other ships we have been on simply do not have that same level of customer focus. All in all, if you want a truly first class experience, book a cruise with Regent! Read Less
13 Helpful Votes
Sail Date: April 2019
I will start my review by saying my wife and I are 60, a little plus and minus. We have been on about 30 cruises with most of our time spent on Celebrity ships. Except for the Paul Gauguin, this was our first entry in what I expected to ... Read More
I will start my review by saying my wife and I are 60, a little plus and minus. We have been on about 30 cruises with most of our time spent on Celebrity ships. Except for the Paul Gauguin, this was our first entry in what I expected to be the high-end cruise market. I have to start by giving the crew of this ship the highest possible praise. Not sure how Regent makes it happen, but I believe that every crew member we ran in to actually loved their job and wanted you to feel 100% pampered. The service was absolutely fantastic in every way and everyone was so nice. The other thing that made the cruise nice was the all inclusive nature of the cruise. If you stay out of the spa and shops there is really no reason to spend one dime on the cruise. They even have a tremendous selection of movies on demand in the room for those times you just want to kick back. I will say that although there is no tipping required, with the level of service you get, you will want to tip and we gave money to numerous people around the ship in addition to our normal room stewards and bartenders. In general the ship is old, but it does have a level of elegance that we enjoyed. It was like going back in time a bit when we first started cruising. I will say that the vibration that everyone talks about was worse than expected. Read my comment under room for that piece, but I would never take this ship across the big oceans again. I did like the layout of the ship and it was unusual with the main dining room in the middle of the ship and everything else at the back of the ship to include the show lounge. It had some nice touches like a putting green on the front of the ship and ping pong table on one floor. The pool is a salt water pool and since the ocean was cold, no one used the pool. My wife and I and maybe one other couple used the hot tub which are fresh water and were nice. My wife enjoyed two massages in the spa and liked those. They are a little pricey so watch for the specials. Internet was OK for email and messaging, but not for streaming or sending pictures. Entertainment was good, but just let me say that with the average age of passengers at or above 70, most of the entertainment was like being stuck in an elevator for 16 days. Need I say more so practice up on your ball room dancing. Ports were great and the shore excursions were on par with what you would normally pay for except these were free. The groups seemed smaller as well which was nice. This may be a result of the mobility of many of the passengers. Embarkation was easy, but debarkation was supposed to start at 7:00 AM, but did not start until around 8:15 AM. So what are my complaints? First, except for the service I mentioned, everything was average to poor. This would be fine except when you put it in the value for your money category the price is way too high for what you get. Even in the Prime 7, reservations required restaurant the food was average at best and the lobster and crab tasted old and watered down from being frozen for so long. They missed the mark on many normal recipes. My wife planned to send them in a couple because we were not sure what they were making in some cases. My advice is to try things you have never had so you have no preconceived expectation. Finally I am going to end with my pet peeve, “Water Quality”. Every ship I have been on has said that the water out of the tap is better then water out of the bottle. After the brown and yellow water that came out of our taps we were told to not drink it. How can you pay this kind of money pour a bath that looks like diarrhea water? They did make it better by replacing filters twice outside our room, but really? They go through so much bottled water that they literally have pallets of water stored on the back decks where passengers should be able to go, but I assume for safety they are limited to crew only. So in the end, if you want a cruise to snooze, read a book or two and eat average food, this is the one for you. For me and the money spent, I think I will try something else because I do not see Regent as an upscale cruise line, just an all-inclusive one. Read Less
1 Helpful Vote
Sail Date: October 2018
the ship was very good, and we especially enjoyed the quality of the food in the main dining room. The weather, less so. We boarded in 80 knot winds (really) that tore an Azamara ship off its moorings that almost struck us. Our cabin was ... Read More
the ship was very good, and we especially enjoyed the quality of the food in the main dining room. The weather, less so. We boarded in 80 knot winds (really) that tore an Azamara ship off its moorings that almost struck us. Our cabin was spacious, and the closet space was a pleasant surprise. They have an Illy coffee maker, and should put out instructions to avoid messing it up the first few times you try. We only went to two of the shows (all shows are at 9:30 except the crew show on the last night; perhaps they might consider a 7:00pm show once or twice for those of us who wanted to eat later or earlier. Re shore excursions, they also need to ensure they put out maps for the day's location every day. It was missing most days, and would be useful. The fitness center was better than anticipated; they have water and Gatorade in the room, too. The machines are set to stop every 25 minutes, so you have to re-start it if you go longer. The weight machines are great, free weights up to 50 pounds, too. We wound up in port an added day due to high seas, missing our first stop as a result. We also couldn't dock in Monte Carlo due to dock damage there, so we were schlepped by bus for 3 hours from Marseilles. Not the ship's fault, but no rest for the weary at the end... Shore excursions were generally good to very good. We did Florence on our own, using the ship's "on your own" tour. They stopped at a leather factory, and also at a view overlook, which really cut into our time. If they had advised ahead of time what our arrival time in Florence would have been, we could have avoided sprinting to our assigned time at one of the galleries. The Monserrat optional tour was great (if you don't like steep, winding roads, be cautious) especially the lunch buffet on the way back. One of the best buffets I've had (and that's saying a lot). Read Less
4 Helpful Votes
Sail Date: August 2018
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked ... Read More
We choose this cruise as we wished to experience the top end of the cruise industry. Not wishing to make a mistake we checked out what was on offer as best we could by attending an all day promotion and a visit to the Explorer while docked in Southampton. I had read the reviews relating to the Navigator regarding vibration and made a point of checking this out at the time of booking with regent as to how the Voyager fared in this department. Fine we were told, no problems, this turned out to be the hype and not the reality. Also be aware of booking direct and transferring the cruise to a travel agent. Regent had our card for paying the deposit and then out of the blue later took the remainder of the fare which I can assure everybody was not cheap. We had already paid the travel agent two weeks before. Regent apologised but it took some weeks before the refund was made to the card. Another point to keep in mind is the flight, business class included, well up to a point. The flight times are issued some time after booking and when our came in we were expected to fly circa 7am on the return which meant getting off the ship by 4am. The only solution was to arrive back into another airport i.e. out from Heathrow and back to London City. A nice pre cruise stay in Rome though in our opinion don't expect too much from the Regent ground staff. All ground transfer by way of coach so a lot of waiting around for everybody to be rounded up. No problem with embarkation or disembarkation and the one excellent point about the ship were the staff. All were everything you would want considering the work day in and day out for months on an end. We had on advice booked a penthouse 'C' cabin overlooking the stern. Good cabin though a little threadbare in places but clean and comfortable. That is till one lay on the bed which I dad for an afternoon nap. Vibration could be felt through the pillow and that was while in port. It got worse while underway with even the large mirror on the wall making noise as it shuddered. Spoke to the management but there seemed nothing they could do. This seemed to be a well known problem with staff. I wish I had been told and I could have sourced a cabin mid-ship or forward. I have had better food, what was served could either be suppurb or something one would expect from a motorway service station. The all inclusive excursions!!! We took the first one, tendered ashore, placed on a public ferry, inside as there was no room on the top, so views were limited, left ashore after a short walk with the guide to return in 90 minutes. Ferry back and wait in the sun for a tender back to the ship. We didn't bother with any more of their excursions. A week of poor sleep, okay food and do it ourself excursions all at a price where we could have gone anywhere. So fellow travellers, beware of the aft cabins, not just on the stern. We have been offered a small discount on a future cruise but I will have to read a lot of great reviews before taking advantage of it. Sorry Regent and all it's great staff but I would have to question the claim of being the Cruise Industry leader. as good as most and on par with some. Read Less
4 Helpful Votes
Sail Date: November 2017
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it ... Read More
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience. The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it very relaxing not to always be reaching for your cabin card. The entertainment was generally above average, although the magician did a juvenile routine that clearly had not been vetted for adult cruisers. The folks at the destination desk left a lot to be desired, both in terms of knowledge of the ports and excursions they offered. The end result was a lot of confusion as to what excursions were appropriate and where exactly they went. The enrichment activities were not effective even though they were offerings from Smithsonian. The topics were either too narrow and esoteric or of such limited interest that most passengers watched the tape of the presentations so they could turn them off when they got bored. Read Less
4 Helpful Votes
Sail Date: November 2017
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the ... Read More
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the entire week. Must have access to the photos of cruisers to have those memories. Loved the new ship. If someone couldn't have a good time on the ship, they can't have a good time anywhere. Port visits were intensive. I finally cried uncle after a few days and stayed on the ship for peace and solitude for two of the days. Some of the excursions seemed repetitive. Guides were excellent. Wish the excursions would not start before 9 or 9:30 a.m. Otherwise, it's like going to work and getting up super early to shower, shave, etc., and wolf down breakfast before racing downstairs to the Constellation Theatre to pick up bus number, wait in line to exit the ship, etc. Bartenders were all excellent. Singing duet from Poland (contract singer and keyboard Boogie and Sasha) were excellent. Plus, great and friendly people when I ran into them at port. Room stewards kept the room spotless. Especially impressed by all the restaurants -- specialty or otherwise. Compass Rose is better than most restaurants on land much less the Explorer specialty restaurants. Ship was 100 people under capacity so nothing was too crowded. So much shipboard credit that I had two massages instead of one and still had to burn through money with dry cleaning each day and racing to spend credits in the boutiques on the last two days. Too many great people to single out individually because I did that on the comment cards on the ship. After speaking with people who have been on the other "luxury lines" instead of the hoi polloi lines, Regent has the best bang for the buck on prices all things considered. Read Less
7 Helpful Votes
Sail Date: October 2017
We chose this cruise for the itinerary and also because we love sailing with Regent. We were not disappointed. The food, service, crew, tours were all top notch. These are highlights: Embarkation went without a glitch and it was fast. ... Read More
We chose this cruise for the itinerary and also because we love sailing with Regent. We were not disappointed. The food, service, crew, tours were all top notch. These are highlights: Embarkation went without a glitch and it was fast. Cabin was kept beautifully by our attendants. Food in every restaurant was outstanding. Dino, the executive chef, had great meals and lunches every day. The shore excursions and guides were outstanding. We did the overnight excursion to Luxor and it was excellent. We love the crew and it was nice to reconnect. The entertainment was good too. All in all this was one of our best cruises. The itinerary was awesome. We highly recommend Regent. Once again they did not disappoint. We loved every minute of the cruise and can't find any fault. From embarkation to disembarkation it was perfect. We also did the Regent post cruise tour of Dubai/Abu Dhabi and it was excellent. Very good hotel, guide, and sights. Read Less
55 Helpful Votes
Sail Date: October 2017
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise ... Read More
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise consultant" was very terse and abrupt. this was the person responsible for booking future cruises. i was so excited about this cruise. *(grand suite, spent more than $50,000 for 14 days on this med cruise). i wanted to book 1 10 day cruise for 2018 (they were almost fully booked for 2018) and 10 cruises for 2019 *(total of 124 days.. 2 contiguous cruises) in the grand suite totaling more than $250,000 for myself and my wife. this was the last 2 days in this 14 day cruise. i was to receive $100 for each of the cruises that i booked (total of $1,100). the "cruise consultant", neglected to inform me and my wife!. so we forfeited much of the balance on my account. (mind you that we did all this $250,000 transaction for 10 cruises on the last 2 days of the cruise... So i could have spent some of this if i had known.) he did no even once, talk about any of the ports, or the destinations at all. he was so rushed because he had so many appointments. a very poor sale experience. i compared this to the most recent cruise with oceania, wonderful, experience with a consultant that even showed us pictures of the ports and the accommodations. we were very concerned about the rooms that we would be commuting to and requested to see the rooms on the day of disembarkation. Oceania scheduled this tour of the rooms. regents consultant referred us to our butler for this request. so, we did request this of our butler. he seemed inconvenienced by having to do this. on the day of disembarkation, the butler stated that he was sooo busy because the "head butler" had taken the day off (really? On the day of disembarkation?). so, my wife and i were trying to keep up with him to see the 3 rooms that we would be booked in (grand suites) for the 124 days!!! he was running the stairs, (literally 2-3 steps at a time!!!) and this was after we tipped him 300 euros on a cruise where tip was included!!!!!!!!!! So, I asked the Butler, "can you booked me reservations at the "Compass Rose" (the non-specialty restaurant) for 8 guests?" He tells me that this is not possible. even for the larger tables, it is a "first come, first serve". i thought that this did not make much sense. even more so, given the fact that i booked in one of the superior suites and that is what my butler was for "to make things happen". Instead, one of the 8 guests became friendly with one of the waiters at "compass rose" and was able to book, not 8, but 12 guests at the larger table!!!. And this guest was in a standard suite!!!!!!!! Really???? Sounds like my butler was impotent in this regard!!!!! Not able to do this???? (maybe he did not want to even try) Yet a guest in a standard suite with some acquaintance with a waiter was able to reserve not 8 but freakin 12 seats at a large table for dinner? PITIFUL........(OF WHAT USE WAS MY BUTLER?))) Soooo disappointed!!~! Butler sucked... ALWAYS FORGOT OUR REQUESTS (MANY!!!) I gave him the benefit of the doubt and even tipped him in a "tip included cruise". and yet, he expected me and my wife to run the stairs with him!!!!! Freakin ridiculous....!!!!!!! I currently have over $250,000 10 cruises for 2018 and 2019 on the same ship "regent explorer". Although the cruise itself was great, the booking experience was sooooooooo bad, i am considering cancelling all the bookings. Apparently this particular class of Luxury Cruise is such in high demand that: 1. They are building an identical twin sister ship ready in 2020 to address this demand. 2. They feel that there is so much demand, that they do not need to cater to the clients during the booking process. they still feel the ratings of the cruise experience is important (obviously). but, if they are not paying attention to the booking experience, it will bite them in the butt!!!!! Another thing, is that their internet service sucks!!!!!!! They offer free internet to all 850+ passengers. Well, fine and dandy. problem is that their process kicks you off after about 1-2 minutes of inactivity. Oceania and even carnival cruise internet was far superior. This is where the saying "free is not always better"!!!! Fix this!!! Luxury ship???? Have to pay extra for premium wine. ( I UNDERSTAND THIS) However, should have the option of paying extra for premium internet!!!!!!!! OTHERWISE, PASSENGERS ARE LURED INTO THINKING THAT THEY MIGHT BE ABLE TO FUNCTION WITH INTERNET ON BOARD, This is not the case!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Forget internet functionality!!!!!!!!!!!!!!!!!!! You will be internet isolated!!!!!!! Simple email only............ No attachments........... NO NOTHING EXCEPT FOR EMAIL (AND EVEN THEN, INTERMITTENT) Not the case with oceania and carnival. And should not have to feel appreciative for the opportunity to book a cruise on your ship!!!!!! *(EXPLORER) Horrible and very disappointing at the very end of a very expensive luxury cruise. Read Less
62 Helpful Votes
Sail Date: September 2017
We had good experience once before with Regent so we invited a third relative. The cabin that was "sold as" very spacious and adequate for a third was NOT. It was cramped and uncomfortable. The couch converted into a bed that ... Read More
We had good experience once before with Regent so we invited a third relative. The cabin that was "sold as" very spacious and adequate for a third was NOT. It was cramped and uncomfortable. The couch converted into a bed that was very uncomfortable. three days into the cruise we had to request attention to the mattress...they brought egg crate foam. The Compass Rose dining room food was nothing to write home about and the Settee Marie Italian specialty restaurant was downright bad. Prime 7 and Chartrueuss were excellent. Service in the dining facilities was good sometimes and bad the other. For the most part the excursions were good, but you have to be diligent and read between the lines about activity levels and amount of time stuck on a bus. I think I'm done with Regent..just not sure it's worth the price tag unless you drink ALOT. Oh and don't upgrade just for the butler....it's a "non-event". Read Less
86 Helpful Votes
Sail Date: August 2017
A Really Huge Disappointment!! I have cruised several different ships in the Mediterranean, and for the cost, this one was overpriced and really underwhelming. Our butler was the poorest I have ever seen and totally oblivious to any ... Read More
A Really Huge Disappointment!! I have cruised several different ships in the Mediterranean, and for the cost, this one was overpriced and really underwhelming. Our butler was the poorest I have ever seen and totally oblivious to any request, I really believe they just picked a warm body and put a suit on her and gave her the title of butler. She was rude and arrogant. The Pool bar closes at 6pm, the restaurants close at 9:30 pm, food is mediocre. The french restaurant is terrible, however Lorenzo the maitre'd is exceptional, he along with Sergio, the other restaurant manager are probably the two most skilled employees on that ship. Management should take their thoughts seriously, they know what the problems are and most are easy fixes, which would go along way to providing happier customers. The penthouse suite B was the tiniest suite I have ever had on any ship (suite 770) and the furniture in it makes it so crowded you can't move, especially when your butler just leaves your empty suitcases standing in the room and does not put them away nor ever ask if you would like them removed. The decor is tired and dated. The beds were broken down with sunken nests in each bed. The pillows were tiny. Nice linens. The bathroom with its single sink, tiny shower and unimpressive decor was a big yawn. Room service menu, a joke! Would you like a hamburger or a hot dog or a few tiny scallops, or the choice of 2 other unappetizing selections. When I went to the dining room to order off of the menu and ask to have it brought to my room. I was told that was impossible. I said fine I will sit down, order dinner and then send my butler to pick it up when it was ready. I was told "no, that's not how it works." Sergio saved the day and told the hostess it would work that way and my dinner was delivered. Ok, so what was good? The passengers, best group I have ever sailed with. British, Australian, Dutch, Americans, all great people! In the 30 people I got to know, none felt they would ever go on this ship again. A couple who had previously cruised with Regent were shocked and disappointed about this cruise, the staff, the food and the service. Would I go on Regent again. No, burn me once shame on you, burn me twice, well, I am just not that plain stupid! Read Less
49 Helpful Votes
Sail Date: August 2017
My partner and I, with friends, just completed a 10 night Med cruise on the Seven Seas Voyager; we had a lovely time and saw so many beautiful sights. We are fortunate; we have taken more than 25 cruises over the years and really enjoy the ... Read More
My partner and I, with friends, just completed a 10 night Med cruise on the Seven Seas Voyager; we had a lovely time and saw so many beautiful sights. We are fortunate; we have taken more than 25 cruises over the years and really enjoy the smaller luxury ships; in the past 10 years, we have travelled almost exclusively with Silversea and enjoy their small ship ultra luxury product. We heard very good things about Regent so we booked this particular cruise to try something different; to make a long story short, we absolutely prefer Silversea. We spent one night in Rome pre-cruise and had a lovely day in this terrific city; the next morning we transferred by private car to the port. (We made our land arrangements on our own.) Upon arriving at the cruise terminal in Civitavecchia; we were faced with a long line to check in, something we have not experienced in years, and it was a indication of things to come. The line moved quickly and we were on the ship within 15-20 minutes, no big deal; but the line was proof that the Voyager accommodates 700 passengers (which is more than we are used to) and, onboard, we were very much aware that the ship was fully booked. The dining rooms were full (more on dining later), the lounges were full, the show room was full, the pool deck was very busy, etc. This is very different from the relaxed and open feeling that we experienced on other luxury vessels. The ship is very pretty and well designed with a good deck plan; the new interior design is not exactly our taste but it is modern and pleasant. Our " Concierge Suite" was lovely and similar in size to those on other luxury vessels and was well equipped; all good. Concierge level suites do NOT have Butler service and, honestly, we missed having a Butler to help take care of day to day issues. Our cabin attendants did a good job taking care of the cabin but did not assist with things like shore excursions or dinner reservations; not a big deal but far less luxurious than Silversea. We are still not sure what benefits there are for being "Concierge Level" aside from a coffee maker in the suite - shame that milk was not available for your coffee without calling room service. We were located mid-ship; note that there is a severe vibration in the aft of the ship; you can feel it when in the common areas and Veranda Restaurant so it must affect aft cabins - so chose your cabin wisely. Dining on board was hit or miss. Firstly, getting reservations in the specialty restaurants while onboard is impossible; even changing a dining time is a non-starter. Tables in both reservation restaurants were simply not available on any night at any time. Dining in the no-reservation Italian restaurant is also a challenge: it fills up by 730PM and then its a long wait or they send you away. Every question or request that I had concerning dining was met with one answer: NO. This is certainly not luxury. We ate in Prime 7 once and Chartreuse once; the food, service and presentation in these restaurants was excellent - that is why we wanted to return but couldn't. After two failed attempts, we finally got into the Italian and were disappointed with both the food and the service; it was nothing special and decided not to return. That leaves Compass Rose which was totally random: on certain nights the food was very good, on other nights it was mediocre at best; some dishes came our sizzling hot and others were hardly warm; service was the same, some nights efficient and at other times it took over 30 minutes until a waiter or wine steward acknowledged our presence. Also note that during peak times, there is a line-up to get a table at Compass Rose; the very unfriendly head waiters stationed at the desk take forever to seat people. Again, this is not six star luxury. Breakfast and lunch buffets, and the grill by the swimming pool were fine and typical of what is offered on luxury lines (although nothing ever changes at breakfast) - although, again, it is very busy and the buffet gets very crowded at peak moments. We find the SIlversea dining experience to be much better. The wines offered with the meals were very good. We really do not care so much about the entertainment offered onboard: we enjoy a relaxed pre dinner drink, a leisurely dinner and a stop and the lounge before heading to bed. The shows were very old fashioned in our opinion: predictable production shows plus magicians and ventriloquists - Vaudeville is back! The cruise director was hard working but well past his "sell-by" date and the bands on board were typically average. All nothing special and not very appealing to anyone under 70 years of age; the entertainment did not include one song released after 1980! Regent, especially now being part of the Norwegian group, can do so much better especially if they want to attract the next generation of luxury cruisers. (To be fair, entertainment is an issue on all small luxury ships...this is not where they excel.) On one evening there was an on-deck Bar-B-Q; it was nicely done and a very pleasant evening. Service was a major let-down: as mentioned above, we missed having a butler, the service in the restaurants was nothing more than adequate, the service in the bars was truly poor where it frequently was difficult to get a drink, the coffee bar was unstaffed most of the time, and around the pool it was also difficult at times to get service. We thought that the crew, who do try, was either poorly trained or that the ship was understaffed or a combination of both. Nobody bothers to learn passenger names, few crew members are smiling, no one goes out of their way for you. It was very different from our experiences on Silversea and we were disappointed - on board Regent, we were treated as passengers and not as guests. Also note that the internet service on the ship is a disaster: its nice that Regent offers free unlimited internet but its sad that is does not work most of the time probably because there is not enough band-with. I know that internet at sea is not as good as land based services: but the only time I could get a reasonable connection was at 400AM when most are sleeping or by sitting in front of the reception desk where the signal does work. Very frustrating indeed. We loved the ports: the Med is beautiful and every port offers so much; we had basically visited every port that we called upon one or more times before and still found so much to see and do. That Regent includes shore excursions is a mixed bag: we ended up taking an excursion at each port because we paid for them (they are not free, they are included) and I must say that every excursion was very good; however, at a certain point, we did tire of group excursions and getting up early and rushing to be ready for the 800-830AM departures; we also missed just walking around though a town and discovering things on our own. In general, we never take organized tours and arrange our own touring; if you are like us and prefer to tour on your own, the included shore excursions may not work for your needs although, as stated, they are rather good. We were surprised that the group size was around 40 passengers per coach - we thought that was a lot for a luxury product. We did not travel with children, and there seemed to be no children onboard. This ship is not a good choice for those travelling with little ones as there is nothing for them to do. Disembarkation was a breeze and well organized by Regent. And, we had a private car waiting for us to take us to a post-cruise hotel in Sitges for a 3 night stay. No issues at all. In summary, it was a good cruise and our issues with the Regent Voyager and its product are truly "luxurious problems" - we understand that. But: nonetheless, we were disappointed with the product and, at this price level, disappointed passengers are not a good thing. The ship itself is lovely, the level of service needs a lot of improvement and the dining system needs re-thinking. Constantly hearing the word "NO" to each and every request is not six star service. Will we be back? Who knows, so much depends on itinerary and fare structure; while we clearly prefer Silversea we would be open to cruising with Regent again. But for us, maybe a ship with 700 passengers is simply too much. Read Less
6 Helpful Votes
Sail Date: June 2017
We have been on all the RSS ships (as well as Seaboard and Silversea) and enjoy Voyager best. Indeed we had the same suite 1005 as last year from Singapore to Dubai. Meantime there has been extensive excellent refurbishment which has ... Read More
We have been on all the RSS ships (as well as Seaboard and Silversea) and enjoy Voyager best. Indeed we had the same suite 1005 as last year from Singapore to Dubai. Meantime there has been extensive excellent refurbishment which has enhanced several areas. Indeed after a less than satisfactory cruise in November on Explorer (a massive disappointment) we were regarding this cruise as make or break with Regent. We were very satisfied overall other than a couple of minor hiccups. We will continue to return - especially with laundry and pressings. We do not think butlers enhance the cruise and a penthouse isn't worth the extra. Overnight in the Westin Excelsior in Rome was very pleasant and an excellent room. Transfer, as last time, was a little chaotic at the hotel end but also very Italian if you look at it again (and it was the same last time!) The suite, boat, staff and service are all first rate. All staff helpful and smiling. Dining - Compass Rose is lovely; the new decor is very good too. Always perfect service and food. Chartreuse is excellent too and we dined there three times - as its a limited menu that is just right and each experience perfect. Prime seven also is excellent but a little on the dark side on Voyager - especially on a summer cruise. Settle Mare really desperately needs a makeover and we are a little tired of the rather minimally changing menu - which was of variable standard. It is as La veranda excellent for breakfast and lunch. We like the pool deck 'healthy' breakfast which seems underused - and it mitigates against you having unnecessary cooked food! Again the pool deck does very good themed lunches most days. Entertainment as a mix of the ship's company and guest cabaret was just right for us - not too long and a good selection. We prefer the new entertainers to the time expired Jean Ann Ryan repeats. Ray's own show was of very high quality and its always good to see Krew Kapers. Cocktail parties early evening for various events are a waste of time when the weather is so good outside. Shore excursions are of a good standard overall, but in an effort to make some last four to four and a half hours, unnecessary free time is put in when you've already been on your feet 2-3 hours. There will always be some variability of guides' English. Our only real hiccup was a mess up with gondola tickets given out wrongly with a long wait culminating in us deciding after an hour to wait no longer. Other than that destinations did well. Our cruise had an add on 2 nights and Opera at Verona. Hotel Victoria Palazzo is 4 star rather than five. De luxe so called rooms are their standard and very small. It is well situated. Opera - Madama Butterly - seats provided by Regent really were the best in the house. Excellent. A very good walking tour of Verona the following morning which included revisiting the Arena was very good. Read Less
6 Helpful Votes
Sail Date: June 2017
Many of our concerns about the cruise are the things that we miss most about the experience. The crowds never materialized. We never waited in line for anything. We enjoyed the quietude of the cruise with often few people in the public ... Read More
Many of our concerns about the cruise are the things that we miss most about the experience. The crowds never materialized. We never waited in line for anything. We enjoyed the quietude of the cruise with often few people in the public places. We often dined alone but never felt lonely. The atmosphere of the ship coupled with the quality of passengers made for a comfortable, yet upscale experience. This is not a stuffy environment. The passengers were not pretentious. Rather, the laid-back, relaxed and welcoming spaces created a world of equality where joy, pleasure and relaxation were most sought. There were some couples we saw the first days and did not see again until the last day and vice versa. We were fortunate to meet and spend time with some interesting people from across the country and even around the world. The casualness of the cruise allowed for easy conversations. Similarly, the excursions are small enough to contribute to more interaction among the other passengers. What does luxury mean? For us, we never encountered any of the ship's personnel to be anything but kind, considerate, attentive, genuine, personal, professional...our room remained spotless, the drinks were plentiful, the wine flowed freely, the food always very good and served to our satisfaction. This was not grandeur luxury - it was luxurious to be treated so kindly and so effortlessly. The Voyager’s opulence and splendor reflected from everyone’s comfort and contentment. We could describe the generous displays of shrimp and lox (oh – smoked salmon); the double lobster tails served to us almost every night, the bottomless cocktails, free-flowing wine and abundance and variety of food but will leave that to the imagination! Read Less
1 Helpful Vote
Sail Date: April 2017
WE chose this cruise as we were flying into Rome and needed to get to Lisbon and the itinerary had most places we have never visited or were on our hit list of places to see. Our cabin was fantastic, the bed great and the bathroom ... Read More
WE chose this cruise as we were flying into Rome and needed to get to Lisbon and the itinerary had most places we have never visited or were on our hit list of places to see. Our cabin was fantastic, the bed great and the bathroom outstanding. We have travelled with Regent before and were looking forward to trying the new ship. This turned out to be an excellent choice. The excursions we did were outstanding from the Tuscan towns of Siena and San Gimigano, Our Monaco tour of the Villa De Rothschild ( this was one of our best tours ever), the small provence town of St Remy De Provence, Valencia, Barcelona and Monserrat and Lisbon. We didn't particularly enjoy Gibraltar but this wasn't Regents fault. We enjoyed a great magic show and a 60s night. But the food was what we enjoyed the most. We just love Prime 7 it has always been our best meal but all meals were great. The service was always outstanding from the cabin staff to the waiting staff, it made for a great holiday. We even booked another cruise while on the ship. Read Less
55 Helpful Votes
Sail Date: November 2016
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked ... Read More
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked with Regent in 2017 on Voyager. Overnight in Rome was in a good hotel to which we would return - the Westin Excelsior. Well positioned too. Regent agent embarkation was a bit disorganised as we were not told which area of the hotel to meet in, and our bus went early without us despite being near the agent desk at the time! The ship is indeed very luxurious in its build and furnishings and this has been much trumpeted - the most luxurious cruise boat ever built etc. This did not extend to the finish of our suite - nor some of the thought that should have gone into it (see below). Dining was generally very good and the Pacific Rim a good addition. We definitely preferred the old Signatures over the new Chartreuse (as did a number of people we dined with). The restaurant which really needs a makeover is Sette Mare which has been providing the same starters for all our last few cruises. We liked the new pool grill set out (some reviews don't seem to but it makes for more friendly conversation and better table use). Bars were all in general good with very good serving staff. We were pleased to see an new alternative to the very repetitive Jean Ryan group - but whoever designed the upper sight (or lack of vision) lines in the main theatre!? Whilst the 7 piece band from Ukraine was very good and versatile as well as playing good jazz, the pre and post dinner band/music combination was not as good as on the other Regent cruises. One evening there was an excellent guitar/singer combination which the CD said he would repeat - but it didn't happen! Ross the pianist was very good but overused and therefore necessarily repetitive. Guest entertainers were good but why have an excellent magician on board for 6 days between Madeira and Bermuda and give him only 2 spots. His specialty was table magic - he could have come into the dining rooms too. Our problem in particular was the suite 1202, a Penthouse (A) - for what its worth 1203 had similar problems. Basically a connecting lounge and bedroom area with a partition which had a double sided TV. A nice bathroom with multi jet shower and two sinks and walk in wardrobe. Fittings were nice. A very efficient butler service. Therefore a little more than we usually have as it was an inaugural crossing on a luxury boat. Beware -- - significant noise from the Observation bar came from below as synthesised music accompaniment because the speakers are in the false ceiling below our floor. This was also evident daily at the quiz with the microphone in use. Partially resolved by piano only after 11pm. - suite door rattled at night needing adjustment. - the dressing room door would come open at night spontaneously with noisy latch sounds - and several times despite closing. Had to be adjusted. - Air conditioning noisy and would not turn off. This required repeat visits by the engineer. On one occasion it just came on spontaneously again at 1am needing a visit to turn it off. Not good on the most luxurious boat etc... - There was no means of keeping the bathroom door open such that using the adjacent sink it hit you repeatedly in the back. A design fault we had to solve ourselves by using a robe belt tied to a towel rail (on the most luxurious etc..) - Sliding doors built into the partition slid backwards and forwards on their own. We had to put chairs against them at night until the butler produced some wooden wedges. another design fault on the most luxurious etc.. - Whilst there was a lot of movement on the Atlantic, which does not in itself trouble us, no boat we have been on in various rough seas ever creaked in the walls and ceiling like this one! Worst was in the bulkhead above the bedhead - again a point brought up in conversation with other cruisers. What on earth was in there causing it? - Wind noise from the two double veranda doors was excessive even in the Med before the Atlantic. Pulling, pushing, reclosing did not help. I found drilled out door locks on both doors where staff had attempted adjustment (remember it was only launched in July). When we discussed these problems with the General manager and Concierge we were informed it was a problem they knew about and was to be rectified with new locks and seals! Why were we not told about this rather than finding out for ourselves? Why wasn't the work done prior to an Atlantic crossing? We were offered daily taping of the doors to partially alleviate it. Unbelievable in the most luxurious cruise liner etc.. - and of course the infinity pool - a special feature of this boat - was out of action with engineers working on it during the cruise. We had to sleep with ear plugs in most nights and poor quality of sleep detracts from overall enjoyment. Why had we paid the extra?? Understandably there has been correspondence via our cruise organiser with Regent Customer Services. We were offered a £500 pp cruise credit prior to disembarkation but we considered this an insult. Despite lengthy letters this has only been increased to £750 and our Cruise agent on speaking with the Customer Services was told that 'her seniors' would not allow more. I suggested the 'seniors' may wish to discuss it with me but nothing so far. If a hotel room is unsatisfactory you are moved or don't pay the accommodation - we of course have paid upfront. Regent letters are full of platitudes re overall good feed back, and feedback being taken seriously. They hope we will take another Regent cruise when we already have one booked. Not good to put in the letter! At the time of our return Channel 5 ran a double documentary on the building of this ship, noting' the race' to complete for the maiden voyage - clearly a lot of the final finish was substandard. Customer relations deny this. We have been loyal to Regent and given very good prior reports of our cruises. On this occasion all we wanted was for Regent to put their hands in the air, say we're sorry we got it wrong for you, and make a realistic compensatory gesture. We would have been pleased to acknowledge such in this review. I'm sorry, whilst wether we may travel on Regent again after 2017 depends on our next experience (which has previously been good), Explorer is unlikely to be a choice. It could and should have been so different and a major part is how it was handled by customer relations. Read Less
12 Helpful Votes
Sail Date: November 2016
In reviewing our recent cruise on the Explorer I will no doubt repeat what others have previously mentioned but I believe those opinions should be reinforced. Let me begin by saying the cruise was enjoyable mainly because of the excellent ... Read More
In reviewing our recent cruise on the Explorer I will no doubt repeat what others have previously mentioned but I believe those opinions should be reinforced. Let me begin by saying the cruise was enjoyable mainly because of the excellent service. I was less impressed by the decor and layout of the ship itself. One reviewer described the decor as "exuberant"; a description I wholeheartedly embrace. It appears the phrase "less is more" was not part of the design concept. The 4th deck is grand but in my opinion overdone. The nicest part is the hallway from the atrium to Compass Rose. The chandelier that seems to generate so much awe is simply big, the staircase is nice but nothing special (we laughed at the newel caps that look like oversized golf balls). The problem with creating such a grand floor is the limited space it leaves for the others. The ceiling on the 5th floor is low and dark. It made my husband joke that it felt like we were on floor 7 1/2 from the movie "Being John Malkovich." Throughout the ship, halls are extremely narrow, ceilings low (my husband is 6'1" and had to walk to one side because his hair brushed against the domed, crystal hallway light fixtures), staircases are also narrow, and some elevators oddly shaped. Yet, the worst flaws are found in the theatre. It bears repeating that there are few good seats. Huge pillars and the low, deep overhang from the balcony make most seats inadequate. The pillars also block easy access to many good seats. It is all around a poorly designed space. As far as the signature chandelier in Compass Rose, well, it is blue. Not impressive in design, just big. This excess of glass is supposedly one of the reasons for the horrible noise level in parts of the restaurant. Our cabin was a midship G2 on the 6th deck. The location was very convenient but it took a while to figure out which way to go to avoid the "stairs to nowhere" when we chose to use the stairs to go to CR. The suite layout was the same as the veranda suites on the other ships. Definitely smaller but not too small for us. The bathroom was smaller than on the other ships but because of the medicine cabinet we felt there was much more usable storage. The shower was great. The drawers in the walk-in closet were wider but was that the reason the double hanging was removed? We did miss that. The only complaint was the television being in the bedroom area not the sitting area. We wondered if they forgot about it then had to scramble to figure out somewhere to put it. I think they wanted the desk in the sitting area to double as a vanity so had to install that huge mirror and couldn't figure out what to do with the television. There are a number of cures for this flaw; I hope Regent considers one. Also I hope they fixed the rattling and the air infiltration through the balcony doors. While I view much of the décor as being ordinary and in too many instances overdone, and even with the head scratching decision over the changes made in the suites, these flaws did not prevent us from enjoying the cruise and remaining steadfast and loyal Regent customers. The service, as expected, was superb. This is what we want from a cruise and Regent delivered again. The food was the best we've experienced on Regent. There were minor problems with quality and service but each were addressed promptly and to our satisfaction. Just to add, the problems were not in CR. That restaurant was outstanding; loved the new menu. Our steak was better there than in P7. Our favorite restaurant was Chartreuse. The pool deck was our least favorite. Besides the food being just okay, the seating is awful. The tables are just too close. We enjoyed most of the entertainment but really missed the JAR shows. The Krew Kapers never fails to entertain and is always appreciated. We participated in included excursions and were pleased with them. Would we sail Explorer again? It would depend on the itinerary. It would have to be significantly unique for us to either ignore the television issue in a reasonably priced suite or go against our "dollar for value" perspective and be forced into spending more than necessary for this product. Read Less
10 Helpful Votes
Sail Date: November 2016
We got off the Explorer two days ago. It was our first crossing and it was wonderful. The Explorer is a beautiful ship in all respects. The decor is elegant and is obvious lots of money and thought went into it. We loved everything about ... Read More
We got off the Explorer two days ago. It was our first crossing and it was wonderful. The Explorer is a beautiful ship in all respects. The decor is elegant and is obvious lots of money and thought went into it. We loved everything about the cruise. Cabin: Even though Regent's cabins are larger than most cruise lines, this cabin was much bigger. Lots of drawers (including the bathroom), bathroom with double sinks, a large walk-in closet, and a large balcony. The cabin was beautifully decorated in blues and cream. Our cabin stewards kept everything clean, neat, and in perfect condition. Food...We had the best food we have had in any Regent cruise and we find Regent's food outstanding. The new menu in Compass Rose (main dining room) is the best I've seen. It includes lobster tail, filet mignon, dover sole and many other good food every night along with the chef''s specials. The specialty restaurants are over the top in my opinion. Prime 7 is the steakhouse, Chartreuse the French restaurant, and Pacific Rim the Asian fusion. All three had wonderful menus. The Veranda is the menu for breakfast and lunch and the decor and food are outstanding. The Veranda becomes a nice Italian eatery at night. Service....excellent. A mix of crew members from the other ships and new ones. Everyone went beyond was expected to please and service passengers. Wines....a very good selection of wines. Kudos to F&B manager. Boarding and disembarking went as smooth as possible. All-in-all one of the best cruises we have taken, and, in the most beautiful ship. Read Less
26 Helpful Votes
Sail Date: November 2016
At our initial cocktail party, it was announced that 390 of the 750 passengers on board had cruised from 75 to well over 400 days on Regent. This gives you an idea of the loyalty of these cruisers to the company. Yet, while perusing ... Read More
At our initial cocktail party, it was announced that 390 of the 750 passengers on board had cruised from 75 to well over 400 days on Regent. This gives you an idea of the loyalty of these cruisers to the company. Yet, while perusing Cruise Critic reviews, this loyalty and love of Regent does not seem to correlate with the reviews. Why is this? I believe that these avid cruisers rarely write reviews for Cruise Critic. As one of the repeat Regent cruisers, I decided to submit my first review to delineate my observations on this trans-Atlantic cruise. This is intended to be a general overview of the ship. Specific details and issues can be found on the numerous forums on Cruise Critic. Having sailed on all the Regent ships, I was anxiously anticipating my cruise on the Explorer. I was not disappointed. In my opinion, the Explorer is the most luxurious and beautiful ship I have ever seen by direct experience, photos or videos. While taste is a matter of preference and some people might find Ikea to be their style – the lighting, cabinetry, flooring and hardware on the Explorer are extraordinary. Like the St. Regis in New York or the Four Seasons George V in Paris, the materials and décor are stylish, beautiful and of the highest quality. From Dornbracht fixtures in the bathroom, to Italian lacquered cabinetry, to a myriad of colors and textures of marble and granite used throughout the ship, the end product will astound you. I am not one of those cruisers who finds fault with every little detail and allows that to diminish my enjoyment of the cruise. Whether you are in a hotel or resort or on an airplane or cruise ship, perfection simply does not exist. There will always be glitches in service, dining or the physical product, however, those brands which rise to the top will be those that have the greatest consistency. To be fortunate enough to cruise on Regent ensures that every day on board will bring me some joy and happiness. That said, I found the overall service and dining on the Explorer to be excellent. Having dined at Michelin starred restaurants around the world, I would say the service and food, for the most part, were quite comparable, especially in the specialty restaurants. In comparing the cuisine to Oceania (often purported to have the best cuisine at sea), I thought the Explorer was a notch better. The specialty restaurants – Chartreuse, Pacific Rim, Prime 7 and Sette Mari were all outstanding. The new menu in the main dining room, Compass Rose, allowed an exponential number of appetizers and entrees to satisfy even the most finicky eaters. Rotating opening the specialty restaurants and Compass Rose for lunch was pure genius – allowing a variety of menus to compete with the standard lunch buffet. The buffet, however, is no longer standard, as it now offers an incredible array of made to order meats, seafood, pastas and whatever is the cuisine of the day. While I don’t consume much alcohol, my dining companions said the wine was superb and clearly superior to what was served on previous Regent cruises. All in all, I believe even the harshest food critics would find something to enjoy on the Explorer. While Regent has been my cruise line of choice, I have researched other luxury lines and what they have to offer. The two which have intrigued me the most because they are rated so highly are Crystal and Seabourn. On closer examination, I realized that Crystal’s assigned dining times would never suit me. I prefer to explore the world and return to the ship and not be on a time schedule. Luxury for me is partially defined by eating wherever and whenever I choose. Crystal has recently introduced “Dining by Reservation,” however, multiple reviews I have read noted that this does not work well within the scheme of dining because it creates two classes of service. Crystal also allows only one reservation per cruise at each specialty restaurant and charges a fee for any additional visits. I find this to be absurd on any luxury line. The Explorer offers four specialty restaurants and I was able to eat at each one multiple times during this cruise – for both lunch and dinner. Seabourn is similar to Regent, yet because the ships are slightly smaller, they are said to offer more individualized personal service. I find the smaller size, however, to be a detriment because I enjoy variety. Regent offers multiple specialty restaurants which provide more diverse cuisines and the slightly larger size of the ship allows for additional venues (bars and gathering spots) to keep me from getting bored of the onboard scenery. The size also allows a very low density of passengers throughout the ship. Additionally, I enjoy running on the deck and one only needs to circle the running course seven times to reach a mile. The Regent Navigator is similar in size to the Seabourn ships and as such, its limitations make it my least favorite ship. There are several luxury lines from which to choose and from speaking with other cruisers, the first luxury line they tried often became their line of choice – sort of like a first love in which the newness and specialness created a unique feeling. That’s how it felt for me after trying several mass-market lines and then Oceania. My first Regent cruise blew me away and although business practices and constraints have produced little changes here and there, they have not been enough to detract from the total cruise experience. The ship size, dining, service and all-inclusiveness of Regent keep me coming back. The differences between the various luxury cruise lines provide travelers with divergent tastes and desires several viable choices, however, the Regent ships, specifically the Explorer, come closest to perfection for me. Read Less
8 Helpful Votes
Sail Date: November 2016
We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship. But saying that any ... Read More
We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship. But saying that any organisation is as good as its staff. We feel Regent have moved into a different league with the quality, charm, presentation and efficiency of the staff on board. From the moment we arrived to the sad moment we departed, one felt a magical appealing team spirit. Nothing was too much for the passengers on board. It was fascinating to note that all the crew just wanted to always go the extra mile for the clients. Be it a cleaner or an officer, everyone was friendly, polite, courteous and couldn’t do enough for the guests on board. Most importantly, they all took pride in their appearance. The on board entertainment was splendid. We enjoyed the shows and all the daily programs. Great thought and attention to detail on what the client wanted. Many fellow passengers felt the same. What we did like that the entertainment staff mingled on a daily basis with the passengers and were not aloof like other cruise ships. The shows were professionally presented and extremely enjoyable and entertaining. The guest entertainers were well chosen. The speakers were outstandingly good on their subjects, knowledgeable and professional presentations. The Daily Programme sheets were extremely informative as well the port of call guides were up to date! The TV Guide and the content were excellent and very up to date DVD’s and programs. We felt the tours were at an upper level compared with what we were used to. Why, because there were 25 to 28 people to a 50 person bus so that it wasn’t a mass “scrum” every time and the locations seemed less crowded and more selective and thought out. The storage and space in the suites is wonderful as well as the electrical and charging facilities are second to none. My favourite in the suite is the ceiling shower. Just loved it! The suites are decorated to a five star standard and again a lot of wonderful little touches throughout the suite. General opinion again was that the standard and quality of food on board was the best on any Regent ship if not on any cruise liner. We have always been great fans of Compass Rose which again is well supported by La Veranda, The Café, Prime 7, Chartreuse and Sette Mari but have to say were totally blown away by Pacific Rim. We are huge followers of Asian food but have to say what we had tasted several times on board was the best we have experienced so far in the world. Absolutely brilliant and even better now we attended the cooking demonstrations. The quality of all the bars were superb, well stocked with quality spirits, cocktails, and wine selection. There were a lot of other lovely little physical touches throughout the ship but most of all was the quality of chandeliers, glass sculptures, furnishings and paintings and overall design. The Regent SS Explorer is a quality product. The standard has been set and knowing Regent, this will be maintained at all times. The cruise industry has a hard act to follow. The ship is sheer majestic splendour. It is far from being “bling” or plastic like some other cruise lines. The one aspect we will take away from this holiday is the superb standard of service and staff attitude. We feel we have met so many genuine friendly people and were totally spoilt. Regent have set a new standard of service second to none and we look forward to continue to support the company. This cruise has surpassed our expectations and we have already booked another Regent cruise as well looking at other options. To summarise, one can sense a phenomenal positive atmosphere, great team work, morale and attention to detail and that can only come from a strong and very capable Regent management team As we all know, these days, people are so quick to complain or make a habit of complaining for the sake of it, we just wanted to say we had an extremely enjoyable holiday with Regent. We were really impressed. We loved the extra small touches as well the good food, beverage, and great people. To conclude by going all inclusive with tours, gratuities, food and drink, Wi-Fi, it works out the same price as the main players with all their extras. Only difference – superb quality and service! It saves you from constantly having your ship’s card out. What would you prefer? The only decision we have to make now is where next with Regent? Read Less
5 Helpful Votes
Sail Date: November 2016
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an ... Read More
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an overly generous walk-in closet and bathroom. Dining was excellent with most meals being well prepared. The Pacific Rim specialty restaurant disappointed me on the first try, but it totally redeemed itself during our second visit. We had the best lamb chops I had ever had the pleasure to eat. We really enjoyed the on board lectures to include the Smithsonian series of lectures on Amelia Earhart and on the heydays of Hollywood. The crew was top notch and extremely friendly and helpful with an eagerness to please all passengers. I would definitely take another trans Atlantic or ship relocation cruise with Regent Seven Seas in a heart beat. Read Less
6 Helpful Votes
Sail Date: November 2016
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we ... Read More
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we decided on a concierge room, and it was the nicest we've had on a cruise. When we renovate our house, I want our bathroom to be as nice as our cabin's! Our transfer from Rome to the ship and embarkation were smooth and timely. We explored and found we liked just about everything on the Explorer...the set-up of decks four, five and 11...the smiling crew, etc. My wife loved the spa services, and I thought the gym setup good, although the weight scale developed a gradual increasing trend during the cruise. Not sure how that happened... Speaking of dining, overall we loved the food, wine and service. We followed previous recommendations on Cruise Critic and had most of our dinners in Compass Rose and Prime 7. Service was exemplary...we thought Allan (CR) and Marius (P7) were two of the finest and nicest waiters we've had on cruises. Make sure you get your name on the P7 standby list for as often as you wish to dine there...that worked well for us! And I thought Vladimir (dining manager) was a twin or triplet...he was everywhere, and remembered our name from the get-go. Room service was also excellent, including one dinner we had on our deck in port in Bermuda. More kudos for service go to Alessio (sp?) at the coffee shop, and Nele, the bartender in the Observation Lounge, who was very personable and a joy to talk to. Excursions were overall good, with the exception of an island tour of Bermuda. Although the guide was nice and informative, the van was too cramped for a three hour plus ride, particularly for one of the guests with bad knees. Internet was generally OK. Be careful when you log off; several times I'd come back to the internet to find I was still online. I'm not sure what happened, but that didn't help the other guests with band width. Other reviewers have commented on some negative aspects, such as the theater and the whistling cabin sliding door. My time in the theater was primarily for the enrichment lectures, which I felt were very, very good, and even though busy, I didn't have problems with the theater stairs or sight lines. The provided refreshments and snacks were welcome. Our cabin door was "mostly" fixed when reported. Our only other concern was the elevator landing on deck five aft - there's not enough room between the doors and the stairs, causing jams. Although we could use the crew stairs to descend in an emergency, the landing is just not designed well, IMO. I'll end this review with a recommendation on using the "roll call" feature of this site. I somehow skipped this part while reading Regent/Explorer reviews for months, and almost missed what turned out to be one of the best parts of this cruise. The people we met through the roll call gave us almost instant friends even before we boarded, when we attended a meet and greet in Rome. And it was nice to have acquaintances we could join for coffee or drinks...I can only hope to see most of them again on future cruises, as their advice and companionship really made this cruise wonderful! Read Less
92 Helpful Votes
Sail Date: September 2016
Previous cruises with Seabourn and Regent Mariner. Very disappointed, inconsistent quality of service in the Compass Rose, dismissive concierge staff and a Captain who is rarely visible and walks past passengers ignoring them. Many ... Read More
Previous cruises with Seabourn and Regent Mariner. Very disappointed, inconsistent quality of service in the Compass Rose, dismissive concierge staff and a Captain who is rarely visible and walks past passengers ignoring them. Many complaints from passengers about poor service and poor quality of food in the restraunts. The Cruise started badly, on boarding presented with a card thanking me for choosing Regent to celebrate my Birthday and asking what might and in which restraunt I would like to celebrate my Birthday. Filled the card in, on that night in the Compass Rose my Birthday was ignored, after 3 1/2 hours only two courses served, vegetables arrived after I had eaten my main course, and not even a happy birthday. Two nights later, sitting in Stars Lounge, the vibration was so bad that a drink from the tabled behind vibrated off, hit me in the backed and sprayed my brand new cream jacket with baileys. 3 cleaning attempts failed to remove the stains, at first Concierge were dismissive, suggested I claim off the person drinking the Baileys, then and only when Inasked them they agreed to dry clean it, to no avail. They then sent me a note, 'refer to customers insurance'. Totally dismissive. This is a design floor, a tiny table with shiny marble, no lip, on a ship that is renowned for vibration. It is a design weakness and Regent arrogantly refuse to accept it. Vibration is a real problem, it ruins the Stars Lounge entertainment and certain parts of the Compass Rose and La Veranda dining, totally obtrusive. The Shows, apart from the first, by the Regent performers, were generally very poor, one excellent singer who is leaving, the rest try numbers way beyond their ability. An excellent cellist but again ruined by the vibration. I should say that there are some excellent staff on the ship, it is by and large the top team who appear to follow the Captain's lead, the customer doesn't matter The pool deck is far too crammed, toe to head sun beds with no room to move, more like Blackpool than a 6 star cruise liner. Read Less
7 Helpful Votes
Sail Date: September 2016
Seven Seas Explorer Rome to Venice – 14th – 24th Sept 16 Penthouse #740 The Good bits Same wonderful service The Explorer is brand new. But the warm, friendly service from the Regent crew is the same as on all the other ... Read More
Seven Seas Explorer Rome to Venice – 14th – 24th Sept 16 Penthouse #740 The Good bits Same wonderful service The Explorer is brand new. But the warm, friendly service from the Regent crew is the same as on all the other Regent ships. We found the service everywhere to be fast and efficient. Within a few days many of the crew knew us. Food The food is, if anything, better than we have had on Regent before. They have introduced new menus so that you can have a wider range of ‘basics’ at every dining venue. I say ‘basics’, but it meant that you could have Foie Gras, Dover Sole and Lobster at EVERY dinner if you wished! I particularly liked the fresh grilled fish that appeared on the lunch menu every day. It was superb. Anybody who couldn’t find something to their taste every day clearly would be impossible to please anywhere! Dining There are five dining choices each night. Prime 7, Charteuse, Pacific Rim (reservations required – suggest book as soon as you can before you leave) as well as Compass Rose & La Veranda (no reservations required). There are far more tables at the speciality restaurants than on the Voyager and Mariner. Also further apart. Prime 7 was the best. We actually used La Veranda the most. Excellent pasta and swordfish. Tip – If, like us, you want to eat without company, the tables for two go quickly so you really do need to ‘eat early’. Penthouse suite Our Penthouse suite was really excellent. It had every amenity you could require – and a lot more. Excellent shower. Twin basins. REALLY comfortable beds. It had two huge TV screens – in some respects TOO big for the room. Loads of storage space. This time you could use the coffee machine to make tea – something we had asked for on many previous cruises. The itinerary We have been on many Med cruises. We were really surprised that about half of the destinations – eg Split, Kotor, Ravenna, Koper and Trieste – were places we hadn’t been to before. And, indeed, they were great experiences. At many of the ports, it was an easy walk into the town. We preferred ‘doing our own thing’ than traipsing around in a big group on the organised excursions. The niggles Air Con Our major problem was the Air Con. Basically you cannot turn it off as you can on all other Regent ships (you just open the balcony doors and it cuts out) Both my wife and I get ill if we sleep under an Air Con vent. So we were very concerned. But after FIVE visits, the Chief Engineer managed to turn off the Air Con fan above our bed. That solved one problem – but of course meant the room was hotter than we would have liked during the day. I think this is a MAJOR design fault. All hotel rooms allow you to turn off the Air Con if you wish. So why not in the very latest, luxury cruise ship? As an aside, a lot of the other guests had coughs and were sneezing. We weren’t. I wondered if they were suffering, as we would have done, from the Air Con? WiFi For a very modern ship, the WiFi is seriously rubbish. Extremely slow and cut out constantly. We gave up and used our EuroTraveller service on our iPhones for £3 a day. But, of course, that is only workable in port…in Europe. Our next cruise is in America. Décor Décor is clearly a ‘personal taste’ thing. Think ‘bling’. There is also a lot of dark woodwork etc which makes many of the rooms seem austere. OK in a nightclub – not so good in a lounge used during the day. Must admit we wouldn’t have taken any of the many paintings all around the ship as a gift. But this hardly detracted from our enjoyment. Those cushions! In the Observation Lounge, they have cushions covered in sequins. So my wife sits down in a silk top which immediately snags against the sequins (many of which had already fallen off) She was ‘not amused’. Our suite has cushions with metal studs on and another with glass baubles. We put both in the cupboard. Doesn’t anyone realise that cushions are meant to be used – not as ornaments? Will it last? This ship is only a few months old but the tables in the lounge are all stained by hot drinks and the pink carpet is already showing signs of wear. If I was Regent, I’d be producing a snagging list before the warranties run out! Read Less
89 Helpful Votes
Sail Date: September 2016
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically ... Read More
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically beautiful and your first response is Wow! However, the wow effect lasts only so long. We were in a Penthouse A. We chose this level because it was supposed to have priorities associated with it. If there were any priorities, we did not see them. The Penthouse A was spacious and well decorated and came with a butler. Was it worth the additional price? NO! Although the staff associated with the suite was excellent, there was no special attention given to us. We were given 8:30 reservations in the specialty dining rooms which meant we would miss the show. When I questioned this I was told that reservations are made on a first come first served basis, not by cabin level. Although the brochure stated that we were entitled to dine in a specialty restaurant every night of our choosing, we were told by the arrogant and rude reception staff that this was not true. They pointed to a line of small print that said Regent, Master and Grand suites only had this option. Indeed, I was surprised to see that a previous review noted the arrogant behavior of Reception and these people are still in their positions acting the same way. To me, a six star ship is not only its physical presentation, but service. The wait staff in the restaurants is excellent, but the staff in Reception and Destination Services is lacking. When you go on tour you are told to wait until your tour is called. I understand this, but you are instructed as if you are third grade students. If you approach the desk you are told to return to your seat so that you can scramble inline at the appropriate time. In Venice, there was no one to instruct you regarding getting a Water taxi or upon your return how to board the boat. Of course, that was at the end of the cruise and you got the feeling that the ship was no longer interested in you. Indeed, you had to vacate your suite by 8a.m.. This was presented as a 10 day cruise, but in reality you leave by 8 a.m.on the tenth day and do not get on the ship until midday of the first day. A 10 day cruise is in reality an 8 day cruise. They start talking about disembarkation on the third day. The last day of the cruise you can see them getting ready for the next cruise. I know this is typical on cruise ships, however, I was hoping for an extra level of service from a shop that bills itself as the most luxurious. Luxury is not only physical beauty, but an extra level of customer consideration and service.The Navigator was making a similar trip to ours. The cost of a comparable suite was 2,000.00 less per person for two more days. The difference in cost has to be justified some way which it is not. Physical beauty only goes so far! Tours are included in the cost, but there were no ear pieces so you had to stay with the guide in order to hear the presentation To be fair, the food is excellent and the service was excellent. Entertainment was good. The cruise director John Barron and his assistant David Nevin were excellent as well. However, a ship that has received the degree of hype that this one has sets a high bar. The expectations were not met in the key area of Customer Service by Reception and Destination Services. As stated previously, physical beauty only goes so far. At these prices you expect something truly special. Was value received for value paid? No! In this competitive cruise market, I will rethink Regent. Read Less
8 Helpful Votes
Sail Date: September 2016
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o ... Read More
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o the basic suites on Navigator, voyager, and Mariner, but we do find the Mariner ones a little small. The G2 was listed as one square foot larger than the basic mariner suites, it because of the way it is set up, it seemed smaller. The closet and bathroom seem particularly small. And those are the two areas where we like space. Fortunately we were able to get a reasonable upsell to a D, and it was perfect for us. Big bathroom and a closet large enough to change clothes in. I like to get up much earlier than my husband, so this is important to us. There are really great reading lights both by the bed on both sides as well as by the couch. We did not miss the extra chair in the room--there is only one for the desk, but it is of a style that is very comfortable to sit in and is the right height that it can be used at the coffee/dining table as well. There are lots of plugins. One of my pet peeves with the older ships is not enough plugins for all our electronics. No worries, we had plenty left over even with 2 phones, 2 iPads, and my husband's electric shaver. Balcony is huge with 2 nice chairs and a lounger, as well as a stable table that you can actually set drinks on without them tipping over. The bed is the absolute most comfortable I have ever slept in. I want one in my house. Food was uniformly good, sometimes great. We were mostly satisfied with the included wines, and they are happy to find you another if you don't like what is on first offer. Service was outstanding with rapid refills of glasses in all venues. You can eat slow or fast, whichever you prefer. Only down falls: the sauna is not hot. It has infrared heat, and it just doesn't get that hot. The theater just doesn't have the wow factor of the theaters on the other ships. And there are huge columns destroying the sightlines. I can't see a thing from the balcony seats because my height puts my eyes right where the railings are. Some of the new shows are just not very good. Granted, they got better as the trip went along, but the first few nights were just not entertaining. There is an area at the back of the ship on the 6th floor hallway, back where you can go into the gym, where the carpet is squishy and wet. Not sure what that is about, but it was that way throughout the cruise and is going to start molding if whatever is causing it isn't fixed. Read Less
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