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79 Regent Seven Seas Romantic Cruise Reviews

Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the ... Read More
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the S.S. Mariner that began with our not having heat in our cabin, suite 735, for the first four days of the cruise, and culminated with my sister and I developing severely chapped skin, and me developing bronchitis and a fractured ankle. The trip was Regent Seven Seas Cruises headquartered at 7665 Corporate Center Drive, Miami, Florida 33126. Our cruise was from Montreal to Miami from October 21, 2016 through November 4, 2016. We boarded the S.S. Mariner in Montreal in the afternoon of October 21, 2016. It was a sunny day in the 50s. Although it was a bit cool in our cabin, we did not think much of it and dressed warmly for dinner. The next morning we were quite cold when we awoke. It was October 22nd and it was in the 40s where we were in Quebec City. We turned up the control on the suite heating system. When it remained cold during the day we thought possibly we were not operating the system properly. We asked our Steward to come show us how to increase the heat in our room. He did, and we had all the red lights lit for maximum heat that night. We went to bed convinced that it would be better by morning. By the next day, October 23rd we were at sea all day, and our room clearly had no heat whatsoever. It was a very dry cold. I went to the boutique and bought a $3 tube of Chap Stick for my chapping lips. We notified the Steward that we had “no heat”. The Steward said he would report it. After no one came we phoned Reception. Then after no one came we reported to the Concierge. Meanwhile we re-reported to our Steward and our housekeeper. By late in the day we were phoning Reception, the Concierge, the Steward, our housekeeper, and a waiter more times than we could count. That night we slept in our clothes. I wore a silk long sleeved turtle neck thermos top with a fleece jacket, stretch pants, and socks. By morning I woke up with a very sore throat, cough and a cold. We both had chapped skin as well. I went to the salon to try to get a gentle moisturizer. Even eye cream, the gentlest cream we had, would make our skin sting. The skin expert was not available, but the man at the counter suggested something. Because it cost $186 (a lot of money to me) I decided to wait and talk to the skin expert. The next day we repeated our efforts to try to get someone to the room. By then it was October 24th, and we were in Sydney, Nova Scotia where the temperature was in the low 40s. I was in bed with my cold all day. Still, I frequently called Reception, Concierge, and 8888 (the number for room service and the Steward). It was always difficult to know if whoever we were talking to understood because their English was not very good. I happen to speak English, Spanish, Italian and Russian so I could communicate with those crew members, but most were from other places. I tried to keep the message simple “no heat in our cabin”, but still no one came. In the afternoon, a nice man from Bulgaria showed up to fix our balcony door. Obviously we were misunderstood by someone we reported our problem to. Somehow someone we called thought that cold air was coming in our room because of a broken balcony door. The door was fine. The man’s English was quite good so we again explained to him our dilemma. He understood. He was quite tall, and he put his hand up to the vent on the ceiling, and said “yes there is not any heat in this cabin.” He also said he would try to get help from an appropriate repair person. A young boy came who after tinkering with the control got in the ceiling in the closet to make repairs. His English was quite poor. When he left we weren’t sure if it was repaired or not. But we gave it some time to get warmer. Thankfully, very gradually it began to become warmer in our room. On October 25th we were in Halifax, Nova Scotia where the temperature was in the upper 30s. Our room was still chilled, but some heat was coming through. It was never actually warm during the next week. It wasn’t truly warm until we were in South Florida, but at least it was not near freezing anymore. Still, by that time we were physically experiencing the consequences of four days without heat. Hypoallergenic eye cream still stung our skin. The dry cold had made our skin everywhere, including our scalp, red and sore. On October 25th, I went back to the Canyon Ranch salon, and talked with the skin expert, Joanna. Joanna suggested the $186 jar of skin cream. I sampled it, and it too stung my skin. She said: “This is the gentlest moisturizer we have. Madam, your skin is severely damaged.” During the next week our skin flaked off (everywhere including in our hair). Our skin did not stop flaking until after our return to south Florida in early November. Meanwhile, my cold and cough worsened. When I saw my pulmonologist after returning, he explained to me that the cold temperature of the air going into my lungs created an accumulation of mucus. The accumulated mucus attracted bacteria, and that made it inevitable that I would develop bronchitis. On the evening of October 26th while we were cruising to Portland, Maine, I went to the ship’s doctor. They immediately handed me a mask because of my cough. He performed an influenza test and a CBC blood test. I had a 100 degree fever, bad cough, and was given an antibiotic, cough medicine, and masks for both myself and my sister to wear. I returned to the cabin and spent the next several days in bed. The next day, October 27th, I phoned my doctor, and she suggested that the ship’s doctor give me enough antibiotics for the remainder of the trip (10 days). I returned that evening, and he did. On October 29th we arrived in Manhattan. Before the cruise my boyfriend had purchased tickets to “Fiddler on the Roof” at the Broadway Theatre. The tickets cost $314. Beginning on October 26th we contacted the Concierge to help us sell the tickets because I felt I would not be able to go. I gave her all the details of the tickets, and was even willing to sell them at a loss. She told me no one asked for tickets. When the tickets didn’t sell, I slept all day, bundled up, and went to the theater with my sister. During the play I was coughing so badly that I got up to go to the lobby. I fell, and later learned I fractured my right ankle. My sister and another person in the audience took me to the lobby where I raised my foot and put ice on it. My sister ran to a drug store to get a wrap for it to help me make it back to the ship. We did make it back with me holding on to my sister and hopping on my left leg, and the added help of a very cooperative taxi driver. When we boarded the ship we did not receive any help whatsoever from the crew. The next day, October 30th, I phoned for someone to bring a wheel chair to take me to the ship’s doctor. I returned to the ship’s doctor who again handed me a mask because of my bad cough. His x-ray equipment appeared to be malfunctioning. He gave me an injection of something (he never told me what), gave me some sample packets of ibuprofen for the pain, gave me an additional bandage for compression and support on my ankle, and told me to see an orthopedist as soon as I got home. I figured I would find out what the injection was when I received the “Medical Services Bill”, but a bill never arrived. They did let me borrow the wheel chair which I found easy to maneuver. Between the wheel chair, holding on to things, and hopping on my left leg I was able to function. I did try going to dinner one night because we had reservations at the Prime 7. Having my leg down for that long proved to be too painful. Incidentally, because I was on antibiotics I wanted water to stay hydrated. People’s wine glasses were filled several times, on this all-inclusive cruise, to each time I managed to get water. When they came I tried to tell them that I needed a lot of water, but again I think the language barrier got in the way. Therefore, I chose to stay in my room with my leg elevated and order room service for the remainder of the trip. On November 4th in Miami we woke up early ready to disembark. Several days earlier I had arranged for someone to assist us in disembarking since I was confined to the wheel chair and my sister would be handling both carry-on bags. I reconfirmed our arrangements on November 3rd , the day before disembarking. Whoever I spoke with on the phone told us that someone would be picking us up at 8:30 a.m. I questioned them because our instructions were to be out of our room by 8:00 a.m., and she assured me that 8:30 would not be any problem. No one came. At 9:00 we called 8888 or Reception. They said they were running behind. At 9:30 we phoned again, and they indicated someone would come. Around then we started phoning every 15 minutes. When it was nearly 11:00 we got a call saying “Madam, why have you not left your room?” Apparently we had been forgotten! All our phone calls asking to be picked up were ineffective and ignored. Apparently when you report any sort of a problem it is ignored! Finally, someone came. By then the ship was absolutely empty. No cabs were available because the disembark time was over. The person at the taxi stand did phone for a cab, and 10 minutes later we actually got one. My sister drove me back to Fort Myers where I had prearranged for an electric scooter chair to be delivered to my home, and I had a doctor’s appointment at 3:00 p.m. that I was able to drive to on my scooter chair. Although I had been on antibiotics for 10 days my bronchitis was severe. They decided to call an ambulance and take me to Gulf Coast Hospital. In the hospital they gave me a breathing treatment, and performed several other tests and X-rays. They determined I had severe bronchitis and a fractured right ankle. I was given three prescriptions for my bronchitis including another antibiotic for another 10 days, a steroid, an inhaler, and an orthopedic boot for my fractured ankle. I am now receiving follow-up care from my primary care doctor, a pulmonologist, and an orthopedist. The orthopedist said that although I have the most painful sort of fracture, my ankle should heal completely with possible physical therapy in around 12 weeks. It appears their crew truly doesn't speak English, and they are programed to perform certain duties such as to smile and fill a wine glass, but if you have any problem major (no heat) or minor (needing help disembarking or getting water at dinner) you are out of luck and destined to be extremely disappointed. Incidentally, Medicare does not cover injuries outside the US. My medical bills have exceeded the cost of my trip! Read Less
Sail Date October 2016
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The ... Read More
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The activities are OK . The gym has nice new machines, however instruction in how to use them is lacking . Ports on this cruise were well chosen . [ Athens to Venice ]We particularly enjoyed Koper [Slovenia] and as well Kotor . Of course Venice is nice ,as usually ,however time there is short unless you stay over [ recommended for 1st time visitors]. Some of the shore excursions were a bit too long ,especially when there is rain . Two excursions during heavy rains [ Kryka ,Lake Bled] were downright treacherous . Some of the paths/steps were very slippery and an accident waiting to happen . Something else should have been figured out for those conditions! Disembarkation was a disaster [4 am ] .There were not enough crew available to give directions and we nearly got lost . Air scheduling on return was also a complete disaster [ Iberian Air ] and the plane was scheduled to be retired in 5 days . [not a good thought for Transatlantic flying ] It took 27 hours for us to get home from Venice ,which is very Unacceptable !! Dining is for the most part ,excellent . Prime is very good ,and had excellent service .Compass rose was outstanding for us, because several servers made it special [ Enrique ,Irfan and Rebecca!]. Lunch in Koper [Lake Bled] was very good , Kotor [Highlights of Montenegro ] lunch and restrooms bad. Chartreuse was not very good and perhaps too over the top on the menu . Entertainment was so- so . The onboard crew entertainment was somewhat amateurish and a tad repetitive . Naki Attaman ,the pianist was outstanding and the Violinist was also good . John Barron [cruise director did an entertaining show himself and has a good voice. Overall maybe 3-4 nights out of 9 or so. Service was mostly good . A glaring deficiency was the frequent lack of Wi Fi . We were sold a cabin with ""free Wi Fi "" ,however if it does not work; then money wasted and there should have been a REFUND!. The tech ,person was not overly friendly ,and the hours for assistance with Internet and computers were severely lacking . There should be two [2] The persons on board for I.T. Overall ,this cruise was not up to our expectations .The whole experience seemed a little "off" compared to prior cruises on the Regent Voyager . We would probably not use Regent ,again . Perhaps management needs a little boost ? Read Less
Sail Date October 2016
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished ... Read More
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished with plenty of USB and electrical outlets.Smallish bathroom and good sized balcony.Those less mobile might consider a larger cabin.For us the ship had so much space and peaceful public areas we didn't have need for more elaborate cabin accommodation.By the way the Regent 'marshmallow' like beds are fabulous,and our cabin was always made up promptly and expertly. The everyday Compass Rose was our favourite restaurant which offered a wide and varied menu of our favourites including great steaks,lobster,Dover Sole etc.Speciality restaurants Chartreuse,Pacific Rim and Prime 7 all performed well for us but only as a change from the wonderful Compass Rose.Wines,spirits and great cocktails were plentiful and of high quality.Staff throughout our stay were fabulous.We had absolutely none of the problems that were mentioned in earlier reviews.Even our free internet always worked perfectly well all over the ship.But it's worth taking time to understand it's workings when you first log on.No streaming YouTube etc. Sun decks and pool area were immaculately setup with quality sun beds and great bar service.There were plenty of spare sun beds even at the busiest time during our day at sea! Tendering etc were perfectly executed.However I don't think Zadar is an appropriate destination for 5/6 Star guest in October for many many reasons,weather excluded. This is an expensive holiday,you are paying for space on a ship,as well as attention and an elegant ambiance.Enjoy. Read Less
Sail Date October 2016
We had heard such wonderful reviews of Regent Seven Seas we had a high anticipation that our cruise of New England and Canada would be exceptional. Unfortunately we were a bit disappointed, but we still had a good vacation. Our ... Read More
We had heard such wonderful reviews of Regent Seven Seas we had a high anticipation that our cruise of New England and Canada would be exceptional. Unfortunately we were a bit disappointed, but we still had a good vacation. Our embarkation in New York was unfortunately delayed by local officials not opening up the security process at the announced time. This was not Regent's issue, but rather the problem of the local representatives not having the coordination of the embarkation process started when the first guests arrived. We were in line for an hour and we were in the second or third group to be transferred to the ship. That begs the question, how can a ship with only 700 passengers take an hour to process guests onto the ship? The two year old furnishings in the Seven Seas Suite were worn and stained with the sheer curtain torn in two locations. The carbon steel fasteners on furnishings on the expansive balcony were rusting as they were not of the quality that can be put into marine environments. While the public areas of the ship were well maintained, we found the work out facility disappointing as the equipment was not fully connected to media outlets and the equipment was worn in appearance. We did enjoy the meals in La Veranda/Tutta Mari, Signatures and Compass Rose. Unfortunately Prime Seven was not as exceptional as advertised. Service onboard the Mariner was excellent and it seemed that every request was anticipated. The most disappointing aspect of the New England/Canada Cruise were the shore excursions and time in port. We were originally scheduled to dock in all but three ports, but the dock was taken in two additional ports by the Norwegian Dawn of Regent's parent company. This resulted in delays getting ashore through tendering which often took a full hour away from our time in port. When we did get a berth in Quebec, we were berthed at a dry goods loading port, not the cruise ship port in the old city of Quebec (Very Disappointing). While we anticipated a "Six Star Cruise" as advertised by Regent Seven Seas we did not get what we believe was even a five star cruise. Hopefully this is an anomaly for Regent, but our vacation time is rare and when we get away for ten days we want and expect to get the value and luxury we pay for, unfortunately Regent Seven Seas disappointed us in terms of value and we are cancelling the cruise we have scheduled on the Regent Seven Seas Explorer for next year. Read Less
Sail Date September 2016
This is my second time cruising with Regent, obviously I loved the first time around having booked another vacation with them. I unfortunately have not had the same success as i did the first go around. 1.) Butler Service- I paid ... Read More
This is my second time cruising with Regent, obviously I loved the first time around having booked another vacation with them. I unfortunately have not had the same success as i did the first go around. 1.) Butler Service- I paid the extra for it and it has been an absolute waste. 4.5 hours to get 2 bottles of vodka to the room (no ice bucket with it even though I requested it) 2.) Excursion Time change and I was not notified. I missed the Faberge Museum 2a.) The Manager for Destination services was abrupt, dismissive and rude. I went up with the ticket that clearly stated 1:20 and he said "bus is gone, nothing I can do." I said, "but the ticket says 1:20.". His response, "we sent out document." My response - "I didn't receive it." He fought with me on this and got even ruder. His colleague let him know that we were a later addition to this excursion and did not receive the communication where he then was rude to her, saying the same thing about the communication going out. The gentleman is a manager, which was shocking as he was inappropriate and unprofessional in every aspect of his dealing with the situation. 2b.) At the time of the issue there was no other manager available. And one of the destination services employees said their manager could have just called her and she could have gotten us on the later bus 3.) I spoke with multiple employees with minimal progress and only received a 200 dollar shipboard credit for the inconvenience. The cruse costs around 10k per person (1k per day per person). How 100 dollars per person is fair, is beyond me. 4.) General manager let me know that because we didn't pay for the excursion he can't give me money back... For those who do not know, excursions are included and there are a select few that are "special" that someone may pay for if they want to join. But I find it disrespectful to tell me that I am not paying for this excursions when it costs me 10,000 per person to get on this boat. Just because something is pre-paid in a bulk type package does not make it acceptable to claim that it is free. I had some other issues, including one other awful tour, but also had some great experiences. Regent has a lot of positives to it, but unfortunately I learned a lesson that may prevent me from continuing my time as a Regent Customer. I would have liked a more prompt response, a more respectful attitude and at this point I believe a 1000 dollar refund and 20% off my next cruise would be reasonable, but even after my travel agent contacted the corporate office, the response was "there is nothing they can do". Food is good on the boat, housekeeping is phenomenal, Most of the wait staff is great, sit down meals can be slow, excursions overall were great. Shows performed by the Regent contracted dancers are awesome, but this is going to be ending as Norwegian wants to use an in house team. This is probably going to be a downgrade, but this statement is an assumption based on how good the current team is. Read Less
Sail Date September 2016
My husband's brother and his wife are seasoned cruisers and suggested we join them on Voyager. We have cruised three times before but never with Regent. It was fabulous. There was a computer technical hitch which meant we had to ... Read More
My husband's brother and his wife are seasoned cruisers and suggested we join them on Voyager. We have cruised three times before but never with Regent. It was fabulous. There was a computer technical hitch which meant we had to wait quite a while before embarkation but as we had enjoyed the previous day's independent tour of Copenhagen which included a wonderful river cruise and spitefully expensive beer, we were not concerned. Our pre-cruise hotel was lovely as was the breakfast. We were thrilled that our Concierge suite lived up to our expectations. The toiletries, bathroom, and the attention to detail provided by our maid were very much appreciated. Nothing was too much trouble and she was willing to attend to our requests promptly and efficiently. The bed was really comfortable. I rarely sleep well whilst away from home but there were no problems on this cruise. It was lovely and quiet (Deck 10). We did not order room service so cannot comment in that regard. As I am in my forties I did feel that I was one of the younger guests as the average age was about 65 and it was like cruising with my parents. But everyone was so lovely it didn't matter. Service in the restaurants and bars was excellent. The minute we sat down in the Voyager lounge to enjoy pre-dinner drinks the waiter appeared to take our order and offered delightful canapes. The food was excellent and could not be faulted. The service was good too. It was very clear that everything is geared towards American guests' expectations and the coffee, egg dishes and pancakes were flowing. Despite serving Twinings English Breakfast tea, the waiters couldn't quite get it right. Still, a small hiccup in the grand scheme of things. The standard of food and service in Compass Rose was excellent also. Service on some evenings was slow but well worth the wait. The steak and lobster in Prime 7 was amazing. In fact I could go so far as to say it was the best fillet steak I have ever had. We also enjoyed dining in Signatures. We were pampered throughout and it felt great. We visited Coffee Connection nearly everyday and the Barista was very accommodating. The choice of biscuits and snacks was varied and all tasted delicious. Excursions were well organised and the tour guides very knowledgeable. Very enjoyable. I think their brief was to keep talking...and they did! As most of the guests were of a certain age there was nothing too energetic and so each tour could be accessed by everyone. The shows were slightly disappointing and although each member of the entertainments team was very talented, the shows did not flow and were quite disjointed. We saw a couple but then didn't bother with any more... they were very 'samey' and 'predictable'. The acrobatic duo were incredibly supple and would contort into the most bizarre shapes and it made me feel quite sick. We didn't take part in any enrichment activities but made full use of the gym and jogging track. The weather was excellent throughout the cruise so we were able to sunbathe a little - which we did not expect to be able to do! Every member of staff with whom we came into contact was extremely polite and respectful. Before we went on this cruise, we were so confident that it was going to be wonderful we booked the 21 night cruise on Voyager from Singapore to Sydney in December and so are very much looking forward to sailing again with Regent. Read Less
Sail Date September 2016
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, ... Read More
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, hopeful it would deliver memories that would last forever. While we were correct that the Regent Seven Seas Explorer delivered memories, unfortunately they were the kind you would rather soon forget. On its face there is absolutely no argument that the ship itself is beautiful, both inside and out, and is overall very impressive. There is also no doubt that Norwegian Cruise Line Holdings believes that building a fancy ship, without more, somehow translates to an excellent experience. In fact, to quote its president and chief executive officer, Frank Del Rio, the "Seven Seas Explorer is not only the world’s most luxurious ship-she sets a new benchmark for luxury vacations and lays the foundation from which Regent Seven Seas Cruises will continue to build." The reality, however, is that luxury is measured by the individual guests, and if you are going to make the bold statement that Mr. Del Rio did you simply cannot miss the mark on anything offered. Unfortunately, the Explorer fell well short of the lofty expectations placed upon her. As a starter, there was nothing “special” about the cruise; no “wow” factor, no special event (not even one formal night) and the new entertainment from ‘in house’ Norwegian Holdings was second-rate compared to what we had previously experienced from Regent on our last sailing. That is, when the entertainment actually entertained and did not shut down at early hours regardless of whether guests were present and in complete disregard for their advertised times. In addition, our impressions were not unique. We spoke with many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. The message was simple: we were treated like no one could care whether we were on the ship or not. It was almost as if Regent / Norwegian behaved as though they were paying us to be aboard. We chose "the most luxurious ship in the world" for our Honeymoon, believing it would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing and unacceptable “issues”). In fact, the ship was/is nowhere near finished and Regent put little or no thought or effort into making our trip memorable and we are very disappointed at Regent’s apparent indifference as it was made well aware of its loyal and longstanding customers' unhappiness in the mid-cruise questionnaire and discussions with the hotel manager and others. The “executive” staff presented with a level of indifference akin to a fast food restaurant. The attitude most notably present at the guest services desk was borderline obnoxious. We were made to feel insignificant with any inquiry or request. The inexperienced wait staff lacked supervision/direction. For example, on the first night aboard we waited well over 45 minutes to order a cigar and specialty whiskey in the Connoisseurs Club. A general sense of chaos and poor morale behind, and sometimes in front of, the scenes. For example, we were delayed 2 hours getting off the boat in Amalfi due to crew inexperience in setting an anchor and not being able to operate boat tenders; and the luggage conveyor belt at port in Civitavecchia was broken delaying passenger departure by 1.5 hours. The boat ran aground and was stuck on a shoal leaving Corfu. The most alarming part of this situation is that the Captain then lied to the entire boat that they were performing exercises based on the fact that the Explorer was a new boat. Interesting considering after my husband and I felt the impact then went aft to the Canyon Ranch pool (along with other passengers), watching in disbelief the amount of shoal-wash surface as the boat was motioned to and fro continuously by the Captain, with the bow thrusters, until we were dislodged. In suite TV shows / itineraries / movies/ lectures ran on a very limited loop with no updates after the first few days. The shower did not work in our suite for the first 24 hours – always a nice treat when you have been traveling and cannot shower. The safe was not operational. No laundry bags or hair dryer located in our suite. Our beds were not connected -- even though Regent was notified by our travel agent that we were celebrating our Honeymoon, no one bothered to check to see if the beds were in fact connected. My husband is 6’3” tall and 210 pounds; on our first morning waking up he had the pleasure of actually being stuck between the two beds almost on the floor. The balcony door rattled non-stop. We had to jam a towel in the groves to prevent the noise. Our cabin was located inside the entrance to the gym on deck 6. It is not accurately depicted in the online deck plan for the ship. Regent did not provide top notch entertainment. The same lovely, but underpaid, ensemble Nature’s Rhythm was everywhere. Nightlife past 10 pm did not exist. In fact, one evening the piano player finished early, without reason, and then handed us his ipad and told us to enjoy. World class entertainment indeed! The Hospital was still under construction. One afternoon, while in need of urgent care, we found that the Hospital was NOT even completed and one could not enter due to construction workers assembling the facility. I was forced to lie on the foyer floor, suffering from food poisoning whilst waiting for ships doctor. Once the medical staff did arrive, the treatment at the hospital was another adventure. The doctor refused to give an IV, citing that I was not dehydrated. Yet, when we left the facility he provided us with nearly twenty (20) packs of powdered Gatorade and instructed me to drink as much as possible because I was severely dehydrated! Further, I was then quarantined to our state room for the next 24 hours. Just not acceptable. We were was forced to miss the one port we was dearly looking forward to visiting in Croatia. Coupled with the fact that we had no internet in our room and limited television, what were we to do! The real kicker is this – my husband was the only person I had interacted with after I became ill. I, however, was he quarantined. I am baffled by Regent's rationale. I was locked in my room for fear that I might spread something to other passengers while my husband was left free to roam and leave the boat and spread whatever they presumed existed. Again, unacceptable. The Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet Manager were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once in line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all -- and we were never far from land. We incurred data roaming charges in excess of $200 and were assured we would be reimbursed by on board guest services (Which never happened). Most importantly, because the internet was basically inoperable on the ship (and certainly in our room – please check with the fact that they are putting in another router near Canyon Ranch because our suite had zero connectivity), we were forced to go ashore everyday with our laptops so that we could take care of necessary obligations. This was not how we intended to spend our time. In addition, Regent quotes in all their publications "Free Unlimited Wifi", not per person. Beware, only one device per suite was allowed to attempt to login in at any given time. This was not advertised and it is apparent that Regent grossly misrepresented the internet capabilities and options aboard this vessel. However exciting the declaration may be, when you call a ship “the most luxurious ship in the world” you set the bar impossibly high. But remember, Regent set the bar there, Regent built the expectations, not the guests. Luxury should touch every aspect of a travel experience — if everything goes right, and you have a perfect day starting with, say, freshly squeezed orange juice and a gorgeously stiff cappuccino at breakfast on the sun-dappled terrace (as we did), then you have only just delivered on your promise. However, when you serve sun baked coleslaw causing food poisoning, and then don’t have the facilities to treat the passenger, then place them in quarantine in a stateroom with no WiFi, no shower, etc., you have missed the bar by a long shot. I cannot emphasize enough how much we feel Regent took from us, and took it with smug indifference. Regent stole time, time we can never get back. Time we were locked in our state room, time away from the places we wanted to see and experience, time dealt dealing with issues caused by Regent's lack of preparation, time not spent enjoying one another as we wanted. With our families and careers, the likelihood of being able to take a trip like this may never come again. We are not in the twilight of our lives like the majority of your guests; we intended to be Regent's next generation of loyal travelers. Regrettably, that will not be the case. I would like to finish by sharing a story that we believe sums up our Regent Explorer experience. After debarking we traveled to Rome to spend the evening. While waiting for our hotel room to be ready at a tiny unmarked boutique hotel, we sat outside in their garden enjoying a cup of coffee. An elderly couple sat near us doing the same. When they finished they walked by us and asked us if we just got off the Explorer. We could not believe it, what were the chances! When we responded yes, they then inquired about our experience and we did the same. They told us that they had sailed with Regent more times than they could count and that hands down it was the worst, most disappointing trip they had ever imagined. As they recounted the problems and experience they had, my husband and I just looked at each other and said, “well, it wasn’t just us.” Read Less
Sail Date August 2016
We chose this cruise for the destinations and the fact that the ship remained in St. Petersburg 3 days. We also had not been to any of the destinations before so enjoyed the ease of tours each day. We were pleased with embarkation and ... Read More
We chose this cruise for the destinations and the fact that the ship remained in St. Petersburg 3 days. We also had not been to any of the destinations before so enjoyed the ease of tours each day. We were pleased with embarkation and disembarkation with one exception. We purchased transport to ship and back to airport. When we were leaving for home, we walked out of the terminal area to realize we had no clear understanding of what bus to board. It turned out to be very simple as the buses were numbered to match the numbers called to leave the ship. We felt our suite 651 was in a wonderful location on the ship mid ship near everything we needed, library, spa, laundry. Laundry on board is a great thing to have on a two week cruise. They made laundry easy by providing soap and everything. Our cabin was large compared to other cruises but we expected that based on the online information and cost. Entertainment was good for a smaller ship. Cabin and room service were very good. Ports were spectacular and the tours were good but not great. Tours are for the most part are included in the cost up front, there were some tours that were at added cost. Tours were like other tours we have taken when traveling on other cruise lines. Bus, guide with headset most of the time. Tour of Catherine's Place was more controlled and more enjoyable than some others were. Tour of Peterhoff is a must do. Hermitage was very crowded and not well controlled. So this is the last season for the Voyager and she is going to dry dock to be updated. Will look to she what they do to update this ship. The two negatives for us were dining - we felt service was poor and food quality needs improvement. We did like dining on our schedule not a preset time. "upscale" Steak place was also not impressive. We canceled the French place based on the menu. Ship needs updates and is schedule to have work. If you drink very much alcohol, this cruise is more cost effective as it is included the price. It was very nice not to worry about using your cabin card every time you wanted a beverage. Highly recommend upgrading to business air class if it is not included. We felt good money spent and actually were in first not business. Don't forget to take advantage of the airline lounges if you fly first or business. Overall based on cost, we were a bit underwhelmed with the quality of entire experience. We will consider another Regent cruise if we are going to similar places we have not been before, maybe the orient is next!! Read Less
Sail Date August 2016
Where to start? We just returned from our third Navigator cruise last night. I'll admit that I have a bit of a soft spot for this ship, as this was our first cruise ship we ever booked back in 2009. We were anxious to see her after ... Read More
Where to start? We just returned from our third Navigator cruise last night. I'll admit that I have a bit of a soft spot for this ship, as this was our first cruise ship we ever booked back in 2009. We were anxious to see her after her recent refurbishment and to see how we liked her (or if we still did, considering some of the bad press we'd seen lately). If you don't feel like reading the entire review, I'll save you the time - we still love this ship, and we still love cruising on Regent. The updates to the Navigator make her seem more contemporary and fresher. I felt that the ship was in superb condition and the new color schemes make her look more elegant and functional. There was a lot of grumbling about the missing drawers in the cabins (we were in a D on deck 8) but to tell the truth, I didn't see it as a problem at all. There were two of us in a cabin for 12 nights and we didn't even come close to using the drawers in the closet, and we didn't really miss the old drawers in the desk area. Maybe it would be an issue on a longer cruise, but I don't feel like anything was lost. The new colors are soothing, and the bed was supremely comfortable. The common areas rarely felt crowded (exception: embarkation was a bit crowded) and we never had an issue with lines for dining or any other venues. Navigator is the least foodie-friendly ship in the Regent fleet, with only one specialty restaurant (Prime 7) but again, on a shorter itinerary, this wasn't an issue. We felt that the selection and quality of the food was very good to excellent. Included wines were usually good and often very good. Spirit selection could be better (especially in the brown liquor area) but it was fun to experiment with cocktails outside of my normal "scotch in a glass". I am not a big fan of the shows on board, but I have to admit that the ones I attended on this cruise seemed better than before. My past cruises, I often spent part of the evenings after dinner sitting in the Connoisseur Club with a brandy and a cigar; that's no longer an option on Navigatgor. I did miss it somewhat, but not as much as I thought I would. Maybe that's why I attended more shows, who knows? With very few exceptions, we found the service on board to be superb. The lows: Compass Rose and Pool Deck sometimes took too long to identify and correct empty glasses. To a person, everyone we came across was friendly, helpful, and knowledgable. Our cabin steward was fantastic, friendly, efficient, and unobtrusive. She went out of her way to help my wife and I with any special requests we had, The bar staff and waiters quickly got to know us and know what we liked. The CD, Jamie Logan, and his wife Dana were seemingly everywhere at once, and you could always see them mingling with the guests and sharing a story or giving advice. They both helped make this a special cruise, too. Ports and shore excursions - the first half of this trip was mostly ports we'd visited before and we took different excursions to get a different feel. For the most part, they were good, although I feel like they're starting to cram too many people in each tour. We had one tour guide in Malta who was definitely substandard, but all of the others were fantastic. We upgraded probably three or four of our tours to the Regent Choice excursions, and these are always nice; slower pace, fewer guests, and always something to remember. The 'Lunch in a Private Villa' in Taromina is a must-do, we did this one a second time this trip since we had family with us we wanted to share this with. It's definitely worth the upcharge! The second half of this trip took us to ports we had not yet visited, and they were all amazing. Although this itinerary was changed from Istanbul to Haifa after we booked, we decided to stick with the cruise, and we're glad we did! Israel was fantastic, a definite must-see if you've never been. We spent three days there and barely scratched the surface of what you can do and see there. I'd definitely go back! As we often do, we booked our air and lodging through Regent Air. Yes, it's a bit more expensive but to us, it's worth it. Knowing that our transfers and lodging are all set up gives us peace of mind in case anything goes south. We had first class transfers, and our hotels were great (Melia Serria in Barcelona, Dan Carmel in Haifa). This particular cruise had more kids on board than we had expected, but they were mostly quiet and well-behaved. Not 100%, mind you, but not bad. We probably had more issues with cranky seniors than whiny toddlers. :-) So in a nutshell, my wife and I ranked this as probably our best cruise yet. The price was reasonable, the service was pretty damn good, the ship was in great shape, and the crew was fantastic. Negatives: My wife didn't get her cranberry juice for breakfast one morning. My water glass sat empty for a good 10-15 minutes on the Pool Deck one afternoon. Destination Services should probably enforce more mobility controls on the tours - i.e. if you can't walk 50 feet in 15 minutes, you probably shouldn't be on a 3-walker rated tour...but they'd probably get sued if they tried to enforce that, so I see why they leave it up to each person. Also, did I mention that the Internet absolutely sucked? Sucked to the point of being unusable? I tried my iPad in my cabin, my iPad in the computer lounge, the computers in the computer lounge, my iPhone everywhere in the ship, and I couldn't ever get a decent connection, and I'd get logged off every 8-12 minutes, right in the middle of a session. Sometimes you couldn't even reach the server to log off. It was bad. Really bad. Hideously bad. Don't expect to work on board if you need to - you're better off taking a tablet ashore and poaching wifi from a cafe or a hotel. Positives: Pretty much everything else. Service was stellar 99.9% of the time. Food was very good to excellent. The oldest ship in the Regent fleet looks fresh and modern again. And the suites are large in every category, which is a huge plus for us. Would we sail Navigator again? Absolutely. This was our third trip on this ship, and she's getting better each time we sail her. Would we sail Regent again? Well, let's just say that we had one more Regent cruise booked when we embarked in Barcelona, and by the time we debarked in Haifa, we had three booked, two on Explorer and one on Voyager. Hope this review helps you with your cruising plans. Enjoy!!! Read Less
Sail Date July 2016
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is ... Read More
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is EXPENSIVE and only if you drink and eat an extraordinary amount will you get your money's worth. Bad -- Emergency situations: Disastrous. Their emergency number took over an hour to answer, then put us on hold, when our air transportation got changed by them and we were marooned. Air Travel -- we were supposed to have Business Class and instead they booked us on a third rate local airline and it resulted in us missing a connection and a whole day's vacation plus paying $500+ for hotel and taxi to a different airport which Regent refused to pay. We later learned from experienced Regent travelers to check what flights you want and then insist they book you on them. Internet -- we had no internet for most of the cruise, despite being told we would and printed marketing material indicating full time internet. If you have to do business while traveling, do not take this cruise line. One fellow passenger missed an important stock trade and was hysterical because there was no internet. Despite promises to fix it, it never was fully functional. Embarkation/Debarkation: Disorganized, confusing and way too time consuming. Ditto for baggage handing. Hotels: They book you into average hotels with basic rooms, definitely not first class. Our hotel room in Reykjavik was so small we couldn't even turn around, also hot and stuffy. In Copenhagen we inquired about upgrading our room and were told that Regent only books "Basic" rooms, not first class. Good: Fabulously well trained staff especially our private Butler. The best part of the trip. All other staff on board were very polite and helpful. However, lowly staff can only do so much when management is lacking. Entertainment was excellent but for first time Regent cruisers it should have been better explained as to how to be seated, etc. Most food better than average except the premier Prime 7 where we had two bad meals. The French restaurant, Signatures, was very good. The basic restaurants Compass Rose and the Veranda were good and wine selections were also good. Overall, all service on board was excellent, including our Butler, cleaning staff, servers, bartenders, etc. Word of advice, this cruise is not for families as it is appeared to be older than average crowd. Some patrons were much too elderly/infirm to do the excursions and yet were allowed to participate, resulting in inconveniencing everyone else. If you are looking for a totally first class experience, we would suggest a different cruise line. Read Less
Sail Date July 2016
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with ... Read More
The massive amount of hype surrounding “The most luxurious ship ever built” turned out to be much more than hype. From the moment we walked on the ship we felt the ambiance of true luxury. There was the normal staff greeting with champagne but the surrounding fixtures in this grand atrium made it feel like we were walking into a luxury hotel property in the center of Rome or Paris. We took the ornate spiraling staircase down to grab some lunch in the dining room and had our first “wow” moment. As you stand and look down toward the restaurant, you feel like you are at a grand hall in a museum. The amazing glass fixtures, chandeliers and the artwork all come together beautifully. The blue glass design in the ceiling of the dining room was one of the most photographed places due to the incredible ambiance it gives to the room. Everyone seems to get so hyped up about the specialty restaurants on Regent but we found ourselves back in the main dining room more than the specialty restaurants due to the array of choices that were offered at every meal. Once we finished lunch we toured the ship. Every turn brought a new impression of art and elegance. The spa and workout facility are just one of the differences when you have a ship with this type of space to guest ratio. The entrance is a curved marble hallway that truly feels like a spa entrance at a resort versus a ship. There is a sitting area and what seemed like a full size hair salon with glass windows looking out to the art in the hallway. Once you passed the check-in desk there is another winding staircase that takes you up to the gym which is huge and has the latest and greatest in exercise equipment. In the spa itself you’ll find steam rooms, steam showers with multi spraying nozzles, aromatherapy showers where you pick your scent from a button on the wall, cold rooms with snow and more! The beauty of all of these options is that you don’t have to buy a spa treatment to use any of this as it is included at no additional fee. If you do get a spa treatment the gratuities are included in the price so what you see in the myriad of choices is what you pay. The spa staff members are all experienced from other Canyon Ranch facilities and were fabulous. Each specialty restaurant made us feel like we were dining at a top notch New York or Los Angeles restaurant. They each had their own look and feel but the Pacific Rim is really off the charts. You walk into a lobby that is centered with an authentic Tibetan prayer wheel that is so large that the ship had to be built with extra reinforcements as they only wanted to use the real thing. It’s hard to explain but it is massive and makes such a statement. You then proceed down layered steps that create such a dramatic entrance it is hard not to think you are somewhere special. With all of the specialty restaurants, the food was off the charts and the servers did a great job getting to know you for the next time they saw you onboard. We connected with Pierre who would reach out to us and remember little things that made our dining even more enjoyable. The entertainment in the evenings was nice especially with so many options. There was the showroom that had different themes each night plus two lounges with live music for select tastes along with a DJ in the observation lounge. We always found something to enjoy after dinner. The casino was full each night also. There are two pools, an infinity pool off the back of the ship by the spa (open to all guests,) and the main pool with two levels of seating. There are all types of cozy pool chairs, beds and cocoons with room for everyone. There is a culinary kitchen where you take cooking classes. This was a highlight as the chef gives out so many great tips while you are learning to cook three or four items. If you enjoy cooking, try this out but take notes! She gives so many random tips for daily cooking you just can’t remember all of them. The cooking classes do come with a fee but it is well worth it. In some ports you can even shop with the chef then come back and do the cooking. The top of the ship has a nice putting green, a tennis court, shuffleboard and an actual bocce court! The cabin that we had was amazing with a wonderful butler. There are many cabins that have the bed situated where you are both looking out to sea. It’s a great layout and the concierge cabins have a really nice size balcony with a lounge chair. The closets are huge and there is so much storage room in the cabins that you can tell they were well thought out. I can’t imagine there is a “bad” cabin anywhere on this ship. We’ve cruised on Silversea and Crystal in the past 18 months so we understand what we should expect in a luxury product and this made the mark. We can’t wait to go back. Read Less
Sail Date July 2016
Amazing Cruise from pre-cruise accommodations to post cruise trip!! My husband and I had never been on a cruise beforehand. My husband said he would never go on a cruise except to Alaska, so since it was our 40th Anniversary, we ... Read More
Amazing Cruise from pre-cruise accommodations to post cruise trip!! My husband and I had never been on a cruise beforehand. My husband said he would never go on a cruise except to Alaska, so since it was our 40th Anniversary, we researched the different options available and decided to book with Regent. My husband did not want a large ship and I did not want a small ship, so we compromised on Regent. We are both glad we did. The entire experience was phenomenal! We liked the fact that the cruise was all-inclusive. This included most shore excursions, liquor, except premium brands, room service, all tipping, plane fare and pre-cruise accommodations at the Four Seasons in Vancouver. The ship was great - all rooms had a balcony with lounge chairs, blankets and binoculars. The staff was fantastic, many different nationalities, but all super friendly. Our room #955 was a good size with a large closet, nice bathroom with shower, vanity, tv with unlimited movies, very comfortable bed, refrigerator stocked with beverages of your choice. There were daily nattated lectures about the cities we would visit, card and board games, ping-pong on the upper deck, pool and jacuzzi, casino and theatre with evening performances, daily tea time with sweets and wonderful tea. All of the restaurants were outstanding, we never had a bad meal. All of offshore excursions were educational and fun and exciting with fantastic guides. Ketchikan was wet but fun to walk Creek Street. In Juneau, we did the Whales, Glaciers and Rainforest Trails which was challenging going up and down through the forest following part of the trail the gold prospectors followed. We also did the Tracy Arm & Endicott Fjords. In Sitka, we visited St. Michael Cathedral where you could see the beautiful artifacts from the early Russian settlers and it is still used today by the Russian Orthodox Church, The Sea Otter and Wildlife Quest and Ocean Raft Adventures where we wore Baltic Sea suits to ride the raft as we travelled the area. We also had a great time on the Tracy Arm and Endicott fjords. The weather was not great, in the mid 50's with rain, but we were well prepared with clothing. The Denali post-cruise trip was unbelievable ! Fantastic tour director Tracy Wimmer and bus driver, Rose Johnson. Accommodations at the Hotel Alyeska were fantastic, Grande Denali Lodge was not as elegant but okay. We stayed at the Sheraton in Anchorage the day before departure. The room and hotel were dated but the rooms were large and clean. The brunch was okay, but after the amazing food on the Regent, not much could surpass that. Read Less
Sail Date June 2016
We took this trip as a multi-generational family with participants ranging from 17 to 70. Very few children or teens on this cruise. Age definitely leaned toward seniors. The ship was luxurious. Lots of active excursions made the trip fun ... Read More
We took this trip as a multi-generational family with participants ranging from 17 to 70. Very few children or teens on this cruise. Age definitely leaned toward seniors. The ship was luxurious. Lots of active excursions made the trip fun for all age ranges. Speciality restaurants were great. The staff was genuinely nice. It was a great way to see the beauty of Alaska. Cruising from port to port in Alaska was more impressive than cruising the Caribbean as you are never far from the shore the views are simply breathe taking, especially the Glacier. Anyone looking for teen or children club environment will be disappointed as there are not enough participants to make it work. But excursions and on-demand movies will keep most kids happily entertained. Evening entertainment was good. Cirque style dancers were amazing. The piano bar was a great romantic get away for adults. The pianist was just the greatest guy ever and now has me hopelessly searching for piano bars back in LA. The bar made fabulous cocktails, especially martinis. My husband and I would not hesitate to sail on Regent again. My teens and young adult children....probably not. But this is no fault of the cruise line. Read Less
Sail Date May 2016
Regent Seven Seas on the Mariner cruise from Vancouver to Seward,Alaska was outstanding--could not ask for more! We ( six young seniors) took the Regent Seven Seas from Vancouver to Seward, Alaska! Must say the staff and crew are there ... Read More
Regent Seven Seas on the Mariner cruise from Vancouver to Seward,Alaska was outstanding--could not ask for more! We ( six young seniors) took the Regent Seven Seas from Vancouver to Seward, Alaska! Must say the staff and crew are there to ensure you have great time. They literately do not say “no” to your requests! Ship: It was the right size for the 700 passengers-- never felt crowds or any lines. Regent is very organized loading and offloading passengers from and onto the ship. During offloads, they have someone at every corner to ensure you get where you want to be. That includes Canada and US customs on going at the same time! The ship is very good conditions. Saw a prior write up of wear. But we did not see any wear at all. Very clean and well kept ship. Cabin: Excellent! Just as the description in all the brochures. Spotless-very clean, well-supplied with everything to include a fresh fruit bowl every day. All items well stocked continuously. Even our liquor needs were provided as required. Dining: Excellent! The Prime 7 and Signature restaurants match or are better than any top restaurant in Dallas, TX. Shame we could only eat there once each. The other two restaurants are very- very good. At times, they serve the same food prepared for Prime 7 or Signature. The service was outstanding and very friendly -always had someone ready to provide service to your table. We never had a problem getting a table for our six travelers. Breakfast was a large buffet that also had a grill for eggs, cooked the way you wanted. There is even a coffee bar for those early risers. Services: Cannot say enough of the very friendly and supportive crew and staff. They answered every question we asked or took you to someone who could. There is a daily newspaper and TV broadcast of all activities and events and instructions on how to do “everything! Point of examples: (1) First night – ask for whisky and vodka for our suite—they brought us a large bottle (fifth) of each to the cabin! (2) Our group of 6 travelers wanted a quite dinner –so we requested room service for the food for all of us in one of the penthouse suites. The staff brought us menus and took our special requests and delivered it all on time! We had a great time feasting, drinking and telling ole stories! Port and excursions: All port and excursions were very organized and well executed. Never were in any crowds or waiting lines. All the excursions we were on were highly enjoyable with every experienced and educated staff and leads. We will go again--- and again! Read Less
Sail Date May 2016
We chose this cruise to celebrate our 30th wedding anniversary. Having sailed on several 5* lines, we wanted something extra special, so we opted for Regent. We stayed in a concierge suite 836, just above the small lifeboat. This position ... Read More
We chose this cruise to celebrate our 30th wedding anniversary. Having sailed on several 5* lines, we wanted something extra special, so we opted for Regent. We stayed in a concierge suite 836, just above the small lifeboat. This position was perfect. Navigator is a lovely ships, even better for her recent refurbishment, she looks wonderful. This ship has everything you would want, lovely theatre, very cozy and comfortable, just one show per night at 9.30pm. They do a crew show at the end of the cruise, which was very entertaining. The crew are amazing, always happy and can't do enough for you, without imposing. Being just 490 passengers, you get to know them quickly. Faces recognised, even when off the ship. We made several friends very quickly too, everyone was so nice, Americans, Canadians, British and others. Dining was a wonderful experience. The Compass Rose is very light with lights that change colour. One night was blue, the next pink. The food was as we expected, excellent. We even ordered a curry to our taste one night, ready to enjoy the following night, we thoroughly enjoyed this. Prime 7 is off La Veranda in the evening. This is the grill and the steak and lobster is excellent. We managed to eat here twice. On the 2nd night we had a lovely surprise cake for our anniversary, even though the actual day had past. We shared this with our table guests. The pool area had plenty of loungers with nice toweling covers, plenty of room around you with a small side table for your drink. There is a bar and ice cream available and the pool grill serving food until 4pm. We don't usually sit around the pool on other ships, as this was the only pool we did and felt very relaxed doing so. One other nice surprise was an invitation to join the cruise director John Barron for dinner in The Compass Rose, which of course, we accepted. What a great character he is, very funny. Most mornings we ate breakfast in La Veranda as we were on a tour, plenty of choice here. Compass Rose was too slow if you are in a hurry to catch a coach. The included tours were very good, although an extra hour to some of the places would have be better, like the caves in Bari for example, we missed seeing the white cave. The trip to Muranos' famous glass factory was only 1 hours, I needed much longer, but did manage to buy some glass, although it was rushed. We really liked this ship and would love to sail on her again, sooner if possible. She really did feel like home from home. Read Less
Sail Date April 2016
Sailed through the pretty fall colors, and loved every minute of it. I am quite partial to Regent because of the smaller ships, the friendly, excellent service, and the all-inclusive nature. Navigator is my favorite because it is ... Read More
Sailed through the pretty fall colors, and loved every minute of it. I am quite partial to Regent because of the smaller ships, the friendly, excellent service, and the all-inclusive nature. Navigator is my favorite because it is smaller, and I have yet to queue for anything! We watched others on the larger ships in port queuing for ages just to get on the ship. I also appreciate that Regent's employees get time off the ship, and seem to be genuinely enjoying their jobs. I know that is not the case with a lot of other cruise lines. And, I like that there is true interaction between staff and passengers - on the last night of the cruise, we were all dancing with the dancers and singing with the Cruise Director, Jamie. That was really fun! To be fair, the Navigator is best for adults and grown families - there aren't a lot of amenities for the younger crowd (or perhaps that was just the nature of this particular sailing, which is entirely possible. And this was not an issue for us, as we don't have kids! Just a comment, though. The variety of shore excursions, and the care with which local guides are chosen, is of the highest quality. Navigator is due for a facelift next year (2016) so cosmetically, she'll be spruced up again. She is still a quality ship as far as I'm concerned. Read Less
Sail Date October 2015
My husband and I sailed to Alaska on Regent Cruise Lines' Navigator. Like many cruisers, I did a lot of homework prior to choosing a line. I encourage folks to read these reviews to help with clothing, expectations on excursions and ... Read More
My husband and I sailed to Alaska on Regent Cruise Lines' Navigator. Like many cruisers, I did a lot of homework prior to choosing a line. I encourage folks to read these reviews to help with clothing, expectations on excursions and the like. I want to start with the good. The scenery is absolutely incredible and the Navigator's small size allowed us to get to ports that some of the larger cruise lines could not. Speaking of ship size, we loved the smaller number of passengers that allowed us to get to know some really great people. The excursions were very enjoyable and Regent had plenty to choose from. Kudos! My husband is a real foody and one of the reasons we chose Regent was that our travel agent recommended it for the quality of food. Our favorite was Seti Mari and it's great Italian fare but we kept hearing about how good their signature restaurant 7 was. Well, we were disappointed to say the least. Foie Gras was 1) not good, 2) a spec on our plate and 3) the accompanying wine was subpar to say the least. I believe they sell it at WALMART! With that being said, we did not go back to 7. Breakfast in La Veranda was very good. The entertainment was great and the Navigator Lounge was always a blast. I think that any Alaskan cruise is going to end up being pricey. Regent is no exception, BUT it is great not worrying about tipping or any added expenses because all that is paid for up front. That allowed us to really enjoy ourselves. Will we cruise with them again? Yes. But I hope that they read these reviews and adjust some of there ways. Read Less
Sail Date August 2015
This was a trip of a lifetime. We have wanted to do an Alaskan cruise for years and now we are empty nesters we thought this is the best time. If you really want to experience Alaska, don't wait until you retire or are too old and ... Read More
This was a trip of a lifetime. We have wanted to do an Alaskan cruise for years and now we are empty nesters we thought this is the best time. If you really want to experience Alaska, don't wait until you retire or are too old and crippled to get out and experience it. The ship was luxurious and in good shape. Sure there were a few carpet stains here or there in cabin hallways but it was clean and our concierge level room was spacious and comfortable. Don't let picky people discourage you with there bad review. It was not that dated. It was very quiet. We had Room 927 which I think was the perfect room. It was centered just enough to prevent feeling of the ship motion, one quick level below pool deck and bar, next to the elevators which we could never hear. Most of time we wondered where everyone was at, either in our room or even out in the halls. The verandah was comfortable for two people. AND, you only have one neighbor. Behind us was a foyer for the elevators and never saw a person even standing looking out the windows there even. The laundrette was a room away. You are actually outside the glass doors to the hall way (which were never shut) so we felt like we were not part of the club or missing out somehow but we got the better deal I think. They don't need those doors. The smaller ship got us extremely close to Hubbard Glacier, closer than most ships can get and it was originally an ice breaker...so thicker hull. No worries as chunks of ice floated by. Service was first class. Food was great and we are "foodies" so we are particular about taste and selection. I NEVER paid for any alcohol and I drank Guiness and Sam Adams beers, 12 year Glenfiddich, Glenmorangie single malt whisky, some great cabernets and chardonnays from California, Italy, France, and several premium vodkas. The only thing I paid for was a Hoya Monterrey Especial cigar in the Cigar room. Shows at night were all good but get there 30 minutes before to get good seats, theater is small but comfortable. Upper level sides are hard to see from at times. Excursions were great. Have to be flexible. Our dog sledding got cancelled for weather but they offered helicopter up to glacier and drank water from the glacier stream. Wow. Crab feast was great even for kids but there is long staircase down to shoreline, even longer going back up. Saw Eagles close up. Kayaking with Glacier view is not what was advertised. The glacier is like 20 miles or way or more IF there are no clouds. You kayak in a bay. Saw eagles close up and was fun and worth it but NOT what we were expecting. Few tiny negatives: 1. The ship vibration is felt in heavy seas due to powerful engines (to get through ice!) We rarely felt it except in the back of ship, in the restaurant the night going through open waters in Gulf of Alaska. Never felt it in the Inside Passage. I WOULD NOT book any rooms in the aft cabins. 2. Exercise room is tiny and opens at 7:00 AM (was 3 hours past our body time) and you couldn't use machines until 8:00 am because it made noise for rooms below. Yet people were dropping weights! So...DO NOT book a room in the stern of ship on Level 10 under the exercise facility! 3. They need to improve their systems for those with food allergy. My wife has a tree nut allergy and we had to constantly be on guard and say something at every meal. Be proactive if you are allergic but you should be anyway. People without any don't understand. TIPS: 1. Bring a powerstrip, very few outlets to charge phones, etc. 2. Bring a good camera like a Canon Rebel (no thinking) and get a telephoto lens as well. Bring multiple 16mB data cards since I promise you will want to take tons of pictures. I backed them up everyday on ship computer in library by copying over to another card and wife kept to make sure we didn't loose any pictures somehow (loss, airline lost luggage, etc.) Also bring a video camera like a little palm size Sony. Got to film Hubbard Glacier calving and hear the thunder cracking. I WISH i had bought a waterproof GoPro camera. We went kayaking and my video camera fogged up inside my coat pocket. Fuzzy pictures. 3. You need more water repellent clothing than cold weather. We had Underarmor Coldgear under clothes and usually hot. We got wet more than we got cold. 4. Ask for stuff at dinner if you want it and you don't see it listed. I got Creme Brulee and Scallops and extra anchovies just by asking my waiter. 5. I would only take a ship sponsored excursion unless you just can't get on one you want. The ship will be more inclined to wait longer if you are not back by ALL Aboard. 6. Make YOUR OWN flight arrangements. We did not get to Vancouver until 11:30 pm and could not enjoy the 4 Seasons hotel any. They will put you on flights that are inconvenient and underused, thus are cheaper for the cruise line that way. Spend the extra to tell them what flights you want. 7. Try to get there a day or two early to see the city before the cruise. We couldn't gone from our business any longer than we were but wished we could have seen a little of it. 8. Don't overpack. We wore same pants and underlayers two days in a row for excursions. The laundrette is free and provides soap automatically. Easy. And if premium cabin, your butler can press things for you. 9. You don't need boots for the glacier or dog sledding. They provide boot coverings to go over regular shoes. i would wear normal tennis shoes or trekking shoes. I wore my heavy Timberland insulated hiking boots on the plane trips to save luggage weight and didn't need them. 10. Ask if there are any big companies or corporations or meetings on the cruise. Shell oil had 120 people and it did interfere a little with meals since they all went down at same time one night before a big presentation. 11. Sitka was about the only place that didn't have mass jewelry stores that apparently the big cruise lines own and put at all their ports of call. It's a pretty town but I wouldn't walk it much. We would recommend going to raptor center instead unless you don't have an excursion like we did salmon fishing. Our boat caught some but others didn't. 12. Juneau has a homeless soup kitchen with crackheads and derelicts walking around downtown where the stores are. We went to the Red Dog Saloon which had good food but when we walked around the stores, we were hit up for money and did not feel safe. Several druggies were being loud and arguing at each other and overhead some talking about losing some tourist they were watching. I was wishing I had a pocket knife I normally carry, it was that bad. Until the city does something, DO NOT WALK around Juneau, especially the tourist stores. Take an excursion and go back directly to the boat. 13. Don't buy anything from the tourist stores. Do really need a hat or Tshirt that says Alaska or something about bears? The kids you left at home don't want that stuff either. If you have to buy a trinket souvenir, buy from a shop that is a locally owned one. 14. Journal everything you did, especially at the end of the day. You start forgetting stuff after a day. I posted my journal entry on Facebook each day once we were home (for home security), with pictures, for friends and family and they said they felt like they had been there with us. 15. Get a verandah. Sure it's cool or raining sometimes but sometimes it's beautiful and you can sit out and drink coffee watching all the islands or wildlife. If it is raining and cold, you can watch from the very back of the boat outside where it is protected from wind and they have heaters. 16. Bring an insulated mug. I had read that but didn't want to load suitcase down. You will want it for coffee or just water. The cups they give you are tiny. I got up at 5:00 am most days and went down to library and could get coffee and read paper. Internet is slow but can get online. May have to pay if on a lot or uploading stuff. 17. Plan your trip and start paying for it a year ahead so you can plan, organize and shop accordingly beforehand and get the room, excursions, etc. you want. 18. Live life now and don't wait until retirement. It may not come. Our dads got sick and died and never got to enjoy much retirement and traveling after. Go and do NOW! In the end, it was an awesome time, an great ship and staff, we would recommend it to anyone. Have fun! Read Less
Sail Date June 2015
This is our third cruise on the Navigator. Each one has been fantastic. The food is excellent, the staff efficient and friendly and the cabins very clean and comfortable. The staff are as attentive as ever and nothing is too much trouble ... Read More
This is our third cruise on the Navigator. Each one has been fantastic. The food is excellent, the staff efficient and friendly and the cabins very clean and comfortable. The staff are as attentive as ever and nothing is too much trouble for them. Over the three cruises we have found that on the whole the excursions which are included are really good. The advantage of Regent Seven Seas is that once you are on board everything is included. To date our three cruises with Regent have been on the Navigator , next year we will be trying one of their other ships, however I'm sure we will be back on the Navigator at some point in the future. We have tried other cruise lines (Royal Caribbean, Celebrity) but none have come anywhere near to Regent Seven Seas. Read Less
Sail Date March 2015
This was our first cruise and it could not have been more beautiful. We were treated like royalty the entire trip and wanted for nothing. We felt completely spoiled. Yes is was a smaller ship but that was the fun of it. Everything was ... Read More
This was our first cruise and it could not have been more beautiful. We were treated like royalty the entire trip and wanted for nothing. We felt completely spoiled. Yes is was a smaller ship but that was the fun of it. Everything was more personal and the crew from top to bottom all tried to please. The only naysayers we encountered were a very few snobs with a sense of arrogance and entitlement. There is more activities on board than one can do , unless you never sleep! The shore excursions could be a little more replete in their explanations. For instance, the "jungle ATV trip" (Cozumel)does not go from point "A" to point "B" as it implies; it is all on a course and I guess for good reason, but you cover about a five-acre course that day. However, the guides and their crew were soooo accommodating we had a great time. The Belieze Mayan ruins were fantastic and the guides could not have been more wonderful and friendly. Roatan was our favorite. The guides on the snorkeling and kayaking went above and beyond their duties. We plan on going back just to visit this spot and meet those people again. Key West was extremely interesting, lots of history, and just plain fun. I would not recommend the glass bottom boat unless you're not prone to motion sickness. I would recommend the walking tour and the vehicle tour. At times there was some vibration on the ship, especially at the back end; but , Hey! , you're out on a ship on the ocean. The "suite" we had out-performed those on Crystal cruises and the bed was the best I ever slept in. The entertainers were far above what we expected for such a small venue. They worked hard and were flawless in their shows as well as Jimmy Travist, the musician/comedian. Our only regret was it ended too soon and we can't wait to go on another one with Regent. One last hint; book your cruise through Regent. We discovered too late that , had we done so, we could have had our airfare and motel included for what we paid. Read Less
Sail Date March 2015
My wife and I take a holiday every August to celebrate our anniversary and decompress from an otherwise stressful existence. We are fairly well traveled and prefer to stay in high end hotels frequently using Relais and Chateaux as well as ... Read More
My wife and I take a holiday every August to celebrate our anniversary and decompress from an otherwise stressful existence. We are fairly well traveled and prefer to stay in high end hotels frequently using Relais and Chateaux as well as Leading hotels... We have sailed on Silversea as well as Cunard in the past although we are not avid cruisers and generally prefer to string several unique hotels together and "wander" at our own pace. We set up our own excursions with private guides or rental cars at the port. (were really not the 40 passenger bus type). On one port we booked a "choice" excursion but more on that later. This ship seems to have been reviewed many times so i'll skip the in depth physical description and give my overall impression. We booked this cruise on the suggestion of our travel agent who described Regent as on par with Silversea which I would disagree with on almost every point. While I don't think there is a truly 5 star 5 diamond Michelin 3 star experience at sea short of a private yacht charter. In hotel terms I was hoping for a ritz carlton rather than a Relais what I got was an airport Marriott. Very clean and efficient; everything that was needed was provided but it was in no way a high end experience. We were in Europe and took this cruise as part of a larger holiday so we had been in Denmark at the Falsled Kro property south of Odense (I would highly recommend) we drove into the city Sunday morning and boarded the ship at 12:30pm and were herded into the ships theatre where we sat for 20min waiting on the check in clerks to discover how to use the computer system (presumably they do this every week right??) One interesting side note was that the cruise director (a former child star of some sort) was participating in a reality TV show so for the first few hours there was a film crew onboard... not welcome or particularly high end in any capacity.... After getting our suite key we were told that the housekeepers had not managed to clean the room quite yet and we could sit in the theatre or there was a buffet at the pool. Not being much on buffet dining but wanting to see the ship we chose to wander about and were "caught" on the 7th floor and asked to go to the pool deck or theatre... a bit like boarding school but alas we went up to the pool where we did get a first hand look at the film crew circulating about.... Once we were allowed to go to our room around 330 we found it to be a little dated but clean and efficient... we were in a "penthouse suite" although it was not a large size somewhere in the neighborhood of 350sq feet all in. The room had a nice closet and a workable bathroom. Our butler came and introduced himself and was very helpful and many times during our stay. In my opinion I would skip the cost and hassle of getting a table in one of the special restaurants... as far a haute french cuisine goes the signature restaurant falls short... we found dishes to be tasty but service was very slow both nights we tried it... the one night we ate in the compass rose room (the standard dinning room) we found service to be prompt and there was the ability to order dishes from the other places and have them served in the compass rose... We did not attend any of the performances offered in the theatre so we cant really comment on the quality or variety although they did seem to offer something every evening. We did stop in the cigar bar although I would recommend bringing your own supply if you are a true cigar enthusiast as the selection provided is quite pricy and not stored in optimal conditions... the bar tender in the lounge was very friendly although he was stretched between working the cigar bar and the other lounge bar across the hall making for very slow service... On every stop but one we booked our own private tours choosing not to use the "included" tours offered through the company... most of the included tours consisted of mainly tour bus type trips with very little in depth exploration.... there were several small group tours offered but most were a 150-300.00pp extra cost... cheaper than a private excursion but not exactly all inclusive... We had one problem on the ship which revolved around the restaurant mixing up a dish and serving my wife soup with a shell fish base (she is allergic and the wait staff were informed of the allergy) needless to say she got very and we missed a day at port as a result... no apologies from anyone or even a recognition that she was ill or a request to see if they could help.... All in all I would say that this is a 3.5 to 4 star vacation experience at best... yes there is ample food and booze included if you prefer rail drinks and blandish meat and potato american steak house sort of food. Once you venture into specialty restaurants and decent wine your spending extra money at the same rate you would on any other ship so what is the relative value of the extra few thousand in fair? Dito for the tours they are mostly mass produced bus trip sort of affairs and if you start to book unique experiences then your going to pay for it the same way you would on any other boat... Read Less
Sail Date July 2013
As Silversea fanatics, we never thought we would "jump ship." It was the itinerary on the Voyager, --Reykjavik to Copenhagen that sold us on Regent. The ports were stellar -- Reykjavik, Isafjordur, Akureyri (Iceland), Torshavn ... Read More
As Silversea fanatics, we never thought we would "jump ship." It was the itinerary on the Voyager, --Reykjavik to Copenhagen that sold us on Regent. The ports were stellar -- Reykjavik, Isafjordur, Akureyri (Iceland), Torshavn and Copenhagen (Denmark), Lerwick (United Kingdom), and Alesund, Geiranger,Flam, Bergen, and Oslo (Norway). We were absolutely delighted with Regent. The Voyager is a lovely ship, -- sleek, simple elegance. We had a Horizon View suite (highly recommended.) As previous reviews of the Voyager have provided excellent in-depth coverage of the ship, I thought I would simply add a few highlights. BLOCK PARTY Genius! At the sound of ship's "cocktail bell," we were invited to grab a glass from our rooms and head out into the hallways to meet our neighbors. Wine, champagne, and appetizers were served by the ship's staff. Captain Gianmario, General Manager Franck Galzy, and Cruise Director Willie Aames combed the decks and hallways greeting the guests. The atmosphere was festive and fun. From then on, we could greet our neighbors by name. Such a creative, thoughtful touch. CHAMPAGNE AND CAVIAR FOR BREAKFAST A lovely Sunday breakfast tradition. What luck! We had two Sundays on the ship. Talk about living la dolce vita. ENRICHMENT LECTURES We have lost count of the number of cruises we have taken. At least fifty. Sandra Bowern was, in our opinion, the best enrichment lecturer of all. Not only was she supremely knowledgeable, -- her engaging, cheerful, charming, and warm style was absolutely wonderful. ESPRESSO MACHINE IN SUITES There are many venues on the ship for coffee, including room service. The problem, we find, is that in order to obtain coffee, one most likely will have to encounter people. We love people. After a cup of coffee, that is. (We barely talk to each other until at least a half cup is downed.) Sipping espresso from our balcony with our darling little demi-tasse cups while arriving at the port of day ... exquisite. ENTERTAINMENT We thoroughly enjoyed the shows. We especially appreciated the variety of the shows and the talent of the Jean Ann Ryan Singers and Dancers. Real dancers! With real bodies ... wow. Seriously -- on some cruise lines the dancers have so much silicone that, in case of emergency, possibly the best survival technique would be to simply hold on to a dancer. (Guaranteed floatation.) The trio in the Voyager Lounge, Nature's Rhythm, drew us in nightly. They played a variety of music and the dance floor was rarely empty (but not full, which was sweet.) The tall one who played the base had the most amazing voice. They were also hilarious...sprinkling a dose of their quirky dry humor throughout their show. THE STAFF What a personable lot! All of them. Two stand out: Willie Aames, the Cruise Director, was one of the most down-to-earth cruise directors we've met. Willie even conducted the non-denominational Sunday service. He crafted a lovely service, sharing his experience of going from a movie star-to playboy-to becoming an ordained minister. Very touching. Willie was a refreshing change from the "Rico Suave" types we're used to. In fact, he was often seen wearing hand knit sweaters from the local Scandinavian ports. He was approachable and genuinely kind. Conny the Concierge was our hero. Icelandair managed to lose our luggage. The agent at Icelandair promised our luggage would arrive the following day. Nope. Not the following day, either. Or the next. We called a number of times and the agent, let's just call him "Lars Liarsson," kept promising: "your luggages vill be dare een da morgen." Once we got onboard and gave the information to Conny, she was all over Icelandair. And effective. She gave us frequent updates on her progress. On day four of the cruise, she personally delivered our suitcases. We doubt that we would have been reunited with our luggage without Conny. So grateful. ~~~~~~~~~~~~~~~~~~~~~ In wrapping up, we were, basically blown away in the best way by the entire cruise. We encountered just one glitch: THERE IS ALWAYS ONE (in every crowd) Regent Seven Sea's "no tolerance" policy on smoking was another influence in our decision to try RSSC. It was not long after setting sail that we were aware that someone was smoking. Uninvited carcinogens aside, we are also stench-averse. And what a stench! Once we traced the location of the culprit, we left a nice note on his cabin door requesting that he cease smoking on his balcony. It might have been my imagination, but it seemed as if he stepped it up. I don't much like being a tattle-tale, but we were cruising in one of the most staggeringly beautiful places, -- blessed with a sheer abundance of purifying pristine alpine air...and yet -- there was that stench. We made a report. The situation was immediately investigated, but the guy denied that anyone in the cabin smoked. What could they do? So the stench continued. So...do you know what I did? I shot him. With my camera. It was a good shot. Crystal-clear obvious who was smoking and where. The guy was that idiot-arrogant...leaning on his balcony, just puffing away. He saw me take the picture. What a scowl! Then he disappeared. So did the stench. Ah. Clean, clear air. He didn't smoke on his balcony again until the last morning of the cruise. I guess he figured: "what're they going to do? Kick me off the ship?" ~~~~~~~~~~~~~~~~~~~~~~~~~~~ With a twelve night cruise and only one negative experience, we can call this one fabulous cruise. We will forever treasure our memories of our Vikings and Vistas voyage on the Voyager. We can hardly wait for our next cruise with RSSC. Read Less
Sail Date June 2013
Regent Seven Seas Voyager Cruise Sunday, 30 Sep. 12 We left home at 02.45, to make 05.00 check-in at LHR, which is a downside to booking flights through the tour operator. Usually we fly in a couple of days before, enabling us to fly ... Read More
Regent Seven Seas Voyager Cruise Sunday, 30 Sep. 12 We left home at 02.45, to make 05.00 check-in at LHR, which is a downside to booking flights through the tour operator. Usually we fly in a couple of days before, enabling us to fly at a more sociable time. We are flying to Barcelona, where we should be met and transferred to the ship. We have been very lucky in gaining access to the BA lounge, as I have a frequent flyer card, with Cathay Pacific, but I've never flown with them. On arrival at the airport, we waited a few minutes for the valet parking service, then handed over our keys and took our bags to fast bag drop, before quickly clearing security and heading for the lounge, to enjoy a decent breakfast and Bucks Fizz (Mimosa). These lunges are wonderfully quiet places to relax and take advantage of the free Wi-Fi. We had a very comfortable flight, though slightly delayed due to stormy weather around southern Spain, but arrived about 10.30 and now wait in arrivals for other passengers. We were offered a breakfast roll and a choice of hot and cold drinks. We arrived just a few minutes late, but t glorious sunshine, which followed 36 hours of heavy rain, so were really very lucky! Our bags came through pretty fast and we were met by Regent reps, who took our bags and escorted us to a bus. The bus journey was very quick and our ship was berthed at the Trade Cetre, as opposed to the main cruise terminal, where all the other cruise ships were docked. This enabled pax to take a short walk into the city, raher than taking the bus or taxi. We arrived a bit early so we had to wait to check in, so Rosy and I went outside to sit in the warm sunshine, which was a really nice surprise as the forecast wasn't good. Check-in soon commenced and we were soon boarding our temporary home. No intrusive photographers to avoid, just a short walk and a champagne greeting, though Regent was a bit stingy with the measure! One sip and it was gone! Therefore, we had to walk around the circle and get another one! We boarded at about mid-day and suites wouldn't be available until 14.30, so we had a buffet lunch, found some recliners on deck 12 and started to work our way through the cocktail menu. Rosy went off to find the library and I had a look around the ship. Time soon passed and we were able to access our suite, which was originally an 'H' guarantee, but were upgraded to F 872, the same size, but a couple of decks higher. It was a quiet location near the stern, but very handy for the laundry room. The use of the laundry facilities was free for self-service. My baggage soon arrived, but Rosy's was delayed, so I went to find it, which was easy. There was plenty of storage space, in drawers, cupboards and plenty of hangers. We had a separate dressing room and a large bathroom with shower and tub. The tub also had a handheld shower fitting. There were good supplies of toiletries, including lemon-scented soap. The bed was large and extremely comfortable and we slept very well. I often struggle to sleep, particularly when the sea is rough, but no problems this time. Our suite was decorated with balloons and a 'happy birthday' banner, due to Rosy letting slip that it was my birthday. I also had a postcard from Regent, with birthday wishes and presenting a bottle of bubbly and a small cake. We didn't drink the 'fizz' until about the fourth day, as we'd had more than enough cocktails and wanted to enjoy and 'remember' the evening! Following pre-cruise advice, we had made advance reservations for the speciality restaurants for the first two nights, thereby giving us further chances later in the cruise, should we so wish. We had also pre-booked our free shore excursions. For the first night we had booked Dinner in Prime 7, the steak-house. We both had 'surf and turf', a 6oz fillet steak, plus lobster tail. It was very good, but no better than we had enjoyed on other cruise lines. We were very tired after our early start, so we headed off to bed at around 10.30, rather than seeking out entertainment. Day 2 Marseilles We awoke late, resulting in a hurried breakfast on a glorious warm morning. For our first Regent excursion we had booked a half-day tour of Marseilles and Cassis, which included a stop at the pretty seaside village of Cassis, accessed by a road train. I bought some delicious croissants from a local Boulanger. The traffic in Marseilles was very bad, mostly due to extensive harbour regeneration work, as the local tourist board were trying to change the image form industrial city to tourism destination, by introducing cultural activities. We got back to the ship just in time for a buffet lunch, with cocktails, at the Terrace Restaurant. We became very fond of the rear section, which was very quiet and offered excellent views. We decided to stay on-board for the afternoon, to drink cocktails and to play putting, croquet and shuffle-board. We had booked dinner in Signatures, the French Restaurant, which Rosy really enjoyed, but I thought it no better than the Compass Rose, the standard restaurant, where reservations weren't required, or available. Day 3 Cannes -- another beautifully sunny morning We enjoyed a more leisurely breakfast in our favoured aft location. Most mornings I had the same food, home-made muesli and fresh strawberries, together with fruit juice and coffee. Occasionally I had the daily special, pancakes or waffles. One day I had a rather disappointing omelette. This was our first tender port, so picked up bus tickets in the theatre and then waited our turn. Our guide took us on what was called a 'Gourmet Tour'. I'm not sure why it was named 'Gourmet', but it did include visits to two wineries for some tasting. At the first stop we enjoyed a very informative wine-tasting, though we seemed to be running out of time, so it felt a bit rushed. We enjoyed some good wines, at a wine distributor but maybe in view of the time of day, late morning, I should have used the spitting bucket more, rather than drinking mine and Rosy's wine! The second stop saw us visiting a Chateau and sitting around large tables, sampling various savoury chutneys on crackers, together with assorted wines. On our return to the ship, we were disappointed to find the lunch buffet close, so apart from room service; eating options were very limited, which we feel unnecessary on such a premium cruise. After our snack lunch, we returned to shore for Rosy to swim in the sea and me to take advantage of the free Wi-Fi in the customer 'lounge', which was of poor quality, then we walked around the harbour, gazing at the large yachts, wondering how people can afford such luxuries. We returned to the ship for a wallow in the Jacuzzi and pre-dinner cocktails. There was a wonderful sunset and it was a balmy evening. Life couldn't be better, thank you Lord. We were going to Dine al fresco in the open air, on Deck 11, eating Italian food, but the wind was a little cool, so we joined another couple inside. We had met them in the Steak-house, so it was nice to meet again. Again I was surprised that he wasn't drinking any wine and it turned out he was a recovering (20 years ago) alcoholic. It must have been difficult seeing everyone guzzling away. I had previously read that Chateau Neuf Du Pape was available on the included wine list, but hadn't seen it, so I asked and out it came. I never looked back and drank it for the rest of the cruise, sharing my good fortune with others! Day 4 Livorno I was surprised to see us dock in Livorno, very close to the City, as on previous cruises we had always berthed in the industrial area, requiring a bus ride to the dock gates. This time we could walk and our location was much more attractive. We enjoyed our usual breakfast, and then took our Lucca and wine tour. We tried to sway to the Lucca cycling tour, but it was full. As it turned out we were fortunate as it rained that morning, the only rain for the entire cruise, so we were glad to return to our bus and the visit to Buonamico wine shop and winery, where we enjoyed a tour and a tasting. I found a nice comfy armchair to sit and watch the world go by, whilst sampling. At one point I was brought a large sample of Grappa, a sort of Schnapps. It was quite strong and I felt a bit sleepy on the return trip. It was strange to see the Carnival Breeze also in port, knowing that my good friend John Heald was so near, yet so far. We hoped to meet but he was too busy. I had told our CD that John was nearby and he admitted to being an avid reader of the JH Blog and asked me to invite him for lunch. Unfortunately he couldn't make it, but he and John did meet on the Breeze, the next day at Civitavecchia. He was thrilled to have met John and been mentioned on the FB page. After lunch, on board, we walked into the city for an hour or so, and then returned to the ship. We had a very enjoyable dinner in the Compass Rose. Day 5 Rome As usual for Rome, we had an early start. We had booked the Roma Express, a private train (several cruise lines had coaches on this train). Passengers are bussed about a mile to a special station, where the train awaits, and then a non-stop journey to Rome's St Pietro station. This could be an excellent trip, but give me the standard train any day. If I had paid the $70 for the trip, I'd have felt cheated. We usually pay 11 Euros for a return train journey, with free city transportation for Rome included. Ok we have to walk to station (about 10-15 minutes), but we have plenty of room on the train and they usually run to time. We waited on the 'Special' train for about 15 minutes, then it crawled around the docks, before racing to Rome, but it wasn't any quicker than the normal service and there was very little legroom. The return departure was late, due I think to passengers missing. It was very frustrating and there was no communication. Clearly it is a good option for those who worry about missing the ship, but for intrepid travellers, it's a waste of time and money! Day 6 Portofino Portofino is another tender port, but one of the prettiest I have been to and well worth a visit, albeit that the tenders take a long time. We had an afternoon boat trip as our tour, so left the ship straight after breakfast and walked around the coast to the next village (about 30 minutes). The local authority has constructed a good path, offering excellent views. It is possible to walk a lot further, but we wanted to have lunch on the ship, and then return for our tour, but as we had such a long wait for a tender, as did many others, we were all late for the tour. The boat trip took us to another small harbour, but we found it a bit tedious and were glad to get back to Portofino. That night we returned to the Italian restaurant for our dinner, which was excellent again, helped by drinking copious amounts of red wine. Day 7 Monte Carlo Monte Carlo was our last port and we also stayed overnight on the ship, before disembarking on day 8. We had arranged a tour of Villefrance and the Chateau of Baroness Rothschild. Villefrance is a pretty harbour and town and is a popular tender port for cruises. There were some lovely views of the coastline from our tour bus. We stayed in the town for about 45 minutes, before leaving for the Rothschild home, surrounded by beautiful gardens and a dancing fountain. We were given a guided tour of the house and gardens, before returning to the ship for lunch. In the afternoon we walked around the harbour and went to see some vintage cars, before returning to pack our bags. We had an excellent dinner in Compass Rose, preceded by the crew show, which was quite good fun. Day 8 Departure via Nice On our final day, we had opted for a Riviera Tour on the way to Nice airport. This tour also included a somewhat tedious tour of Nice, when all I wanted was to get to the airport. Mind you, we had plenty of time, once we got to the airport. It was well organised, as porters met the bus and took our bags inside the terminal, where we checked in easily. Once again, we were able to enjoy the comfort and peace of the lounge, before our short flight back to London. This was one of best ever cruise experiences, helped by good fortune, good weather and a premium ship, but we didn't consider the cruise to be particularly good value for money. Additional comments The entertainment wasn't very exciting and lacked variety. We don't particularly like shows, so all but the 'Beatles' tribute was of no interest. There was an excellent trio, who played and sang well. There was also a pianist who played soft music in the Horizon lounge. We missed the comedians and variety of the bigger ships. Sometimes it was difficult to get a drink, without actually visiting the bar, particularly on the pool deck. Maybe this was because they were included! At times they needed more bar staff. The coffee was disappointing, apart from that served in the coffee lounge on deck 5. It was useful to be able to collect free bottled water before leaving on tours. The Champagne wasn't as nice as we're used to drinking at home. Some of the wine wasn't to our liking and they immediately tried to sell us an expensive bottle. I wasn't amused. The water temperature in the hot tubs varied enormously and the staff seemed unwilling or unable to do anything about it. Rather surprisingly, whilst we found all the serving staff very friendly, some of the officers were not so. One officer ignored my 'good morning'. Read Less
Sail Date September 2012
I will try not to be too long, but I wanted to submit a thorough review for all those that are considering a first Regent cruise. There are some things I didn't know but wish I had, and I also want to review the ports and excursions ... Read More
I will try not to be too long, but I wanted to submit a thorough review for all those that are considering a first Regent cruise. There are some things I didn't know but wish I had, and I also want to review the ports and excursions as most were very enjoyable. First, we booked directly through Regent. Our experience was less than we expected from a luxury line who promised great service--just little errors and mix-ups here and there that could have been avoided. Apparently, they are well known for having less than perfect internal systems and it is very useful to have a travel agent who is very familiar with Regent. Also, as I didn't know before, most agents will give you some onboard credit to spend, which is always nice! Our airfare was included with Regent, and I wasn't aware at the time of booking but you can elect to take a credit and book your own airfare OR at least do airfare deviations, which I probably would do next time. We had no problem, but we could've had a non-stop flight home if we had deviated which would have been much nicer than our connection at JFK. We were on a 7-night Western Mediterranean cruise sailing from Barcelona to Rome. We had an included one-night stay at a hotel in Barcelona and all transfers are included. Again, you can request to receive a credit and book your own hotel and transfers. This probably would have been good, especially if you wanted a specific hotel or non-bus transfers. We didn't have a problem and all the Regent folks in Barcelona were helpful. They sold us a day tour to Montserrat and then transferred us to port around 2:30. If you don't buy the tour, you are still transferred as agreed. Finally, we were on the Mariner! She is a lovely ship and we were received quickly and with a glass of champagne. As soon as we boarded they announced that our suites were ready, so we proceeded to Suite 730, mid-ship. We were very pleased with the size and location. There is a bathtub/shower combo in this suite, which is unusual (most of them have been updated to a shower only). The combos are very short and my 6'3" husband had quite a time trying to shower, so request a shower-only suite if you want one! We dined in Compass Rose the first night and two additional nights and always found it delicious with very good service. The wines and other drinks were fine with us; we always could find something we liked very much. We tried La Veranda several times for lunch and dinner and found it to be hit and miss. We felt it the food quality was a little spotty here, but we always found something we liked and the service was always wonderful. The cheese selections were a particular highlight. We had room service breakfast every day and sometimes for dinner and it was good, not great. A couple of times things were forgotten, but it was quickly remedied. Prime7 was by far our best dining experience. The steaks were delicious and there were many delicious sides from which to choose. We found most of our excursions very enjoyable. Our first, to Marseille, was disappointing because it was on a Sunday in traffic with very few shops open on a gloomy day. Probably will not need to go back there. However, Monday's tour, "WINE TASTING AND PROVENCAL HILLTOP VILLAGE" was very nice. Yes, it was as part of a tour bus, but those hilltop villages were beautiful and the winery was a great experience. We went back to the ship at lunch and lounged by the pool (there was always PLENTY of room) and watched sailboats off Saint Tropez. Tuesday we took "JEWELS OF THE COTE D'AZUR - NICE, EZE, MONACO" and it was very nice. It was a long one and we wondered if we'd like it that long on a bus, but the area was so wonderful and our tour guide so good that we had a great time. Monaco is one of the most beautiful places I've ever been. Wednesday we were docked in Livorno and I scheduled a private tour outside Regent (RomeCabs: they are excellent!) to take us to Pisa and Florence. It was a highlight and I'm glad we took a car instead of worrying with the herd in all that traffic. Thursday was "POSITANO AND AMALFI" and we actually only made it through half of this one before heading back. It was a tender port, so we were really exhausted after tendering to the port then taking a water taxi back and forth to Positano. We just didn't have any energy left for the Amalfi portion after all that. Friday we did "ANCIENT POMPEII" and were delighted with our drive to and tour of Pompeii, complete with guide and headsets. Pompeii was crowded so it was really nice to have a guide and headsets so you didn't get too lost. After that, we went back to Sorrento and enjoyed a wonderful local meal. We could definitely go back to Sorrento! It is hard to articulate that "extra something" that Regent provides. It's little things like them always providing staff outside the ship when docked or at the pier in case of tender, smiling and ready with cool water or fruit punch. Also, there was only one lunch that felt somewhat crowded, but that was the only crowded dining experience we had. There were always plenty of chairs around the pool and we were usually alone in the hall and with only a couple handfuls of people in the Observation Lounge after dinner. We had a great time and found Regent to uphold its end of the bargain as far as service and comfort go. So...would we ever go on Regent again? It would depend on the itinerary, but probably. They would at least always be in the top of the short list. Since the excursions are included, Regent may not make sense if you want to schedule your own tours. Yes, the suites are very nice and food is better than average cruise fare (but not always excellent). However, I think, unless money is truly no object, you would be smart to check in detail the pricing of other luxury lines before making a decision on Regent. This is true especially if you don't desire the inclusivity of drinks and excursions. Read Less
Sail Date June 2012
We booked our cruise over 6 months in advance after researching for a service-oriented cruise. We initially had booked with Oceania but cancelled and rebooked with RSSC because their advertising "misled" us to believe that the ... Read More
We booked our cruise over 6 months in advance after researching for a service-oriented cruise. We initially had booked with Oceania but cancelled and rebooked with RSSC because their advertising "misled" us to believe that the customer service experience would be far better. We opted for a butler level suite as we are service junkies and are used to high-quality service in our daily lives. The first problems arose after booking but prior to the cruise - due to "computer issues" we had to re-input our guest information 3 times and in the end, the cruise documents that were sent to us were wrong and I had to spend more time to correct the information; aside from that the cruise representative was not helpful or particularly competent. We opted to arrange for our own private transfer to the port and I can't tell you how glad I was to do so as we left the hotel at about the same time as the Regent cattle herding and it was impersonal, disorganized and truly chaotic (we arranged for a towncar ourselves for less than 200euro - Regent wanted to charge us 4 times as much!). Fortunately, we arrived at the port before everyone else so we had a perfect boarding experience (in hindsight, this was more likely due to the fact that no one else was boarding at the same time). All around, our 1st day was practically perfect and we were very pleased and relieved. Unfortunately, our 2nd day was drastically different - terrible customer service, noticeable decrease in quality of services and food. It was night and day - I guess they figured they could stop trying after you were onboard. Our first port was changed to Naples (instead of Sorrento/Capri); however, our shore excursion remained the same. Naples is a terrible port - nasty. Fortunately, we thoroughly enjoyed our "free" shore excursion to Pompeii - guide was a nice elderly man who was very knowledgeable and entertaining(despite a few too many corny jokes), too many people on the tour but the guide provided headsets so that we didn't miss any information. 2nd port: Amalfi/Positano. Beautiful surroundings but disorganized and unacceptable tour. Everyone met in the theater which began the cattle-herding. Then were squeezed into a tender boat (far too many people) and tendered to shore only to find another chaotic meeting place with a tour guide who was an elderly man with a bad attitude and a very quiet voice, let alone clearly incapable of guiding the tour. Unfortunately our group was 38 people and half of the people could not hear a word he was saying (no headsets either) - despite several people speaking up, no improvement was made and we decided to returning the pier to speak with the excursion "director" in an attempt to obtain a few suggestions for us to pay for an alternative (we would have done anything from a local double-decker tour bus to a private driver). She was very unhelpful and seemingly unconcerned. The only advice she had was to wait for the last group to arrive because they had less people (only 27!) - so we opted to wait at the peir for our boat transfer to Positano. Our excursion began at 8:15am and the transfer boat didn't leave Amalfi until after 10am - even after our group caught up to us, we waited almost an hour on the transfer boat so that the rest of the Regent groups could transfer at the same time (even though they had the benefit of sleeping in and starting the day later without waiting like we had to do). Again, terrible chaotic and crowded. Positano was beautiful but the "tour" portion lasted about 5 minutes (just to walk up some steps). By the time we returned to the ship, we felt that we just wasted 6 hours of our lives to something we could have done in a 15 minute boat ride past the two seaside villages. We wish RSSC would have provided more details in the excursion description as we would have opted to sleep in, relax and maybe take in an extra spa service. 3rd port: Florence/Pisa. Due to the terrible experience from the prior day, we booked a last-minute private excursion through Regent for this stop - Although it costed us more than $1600 to do so, we were glad as both our driver and our Florence guide were wonderful. It was a shame we had to do this in order to experience a satisfying tour though. However, if you make the mistake of booking with Regent and have expectations for good service and experiences, I highly recommend booking private tours as even the paid group tours RSSC offers seem crowded and disappointing. Florence was wonderful, Pisa was picturesque but VERY commercialized. We apparently returned to the ship prior to the cattle herding (but after 5pm) and as a result, boarded and missed the staff welcome ceremony, which was unfortunate. 4th port: Monte Carlo. We opted to back out of our group tour again because of the poor previous experience. We slept in and then went to shore on our own - which was great because we missed the crowds at tender time. Taxis are few and far between so we ended up hiking up to the casino (not for the faint of heart) but had a good experience and were able to secure a taxi easily from the casino back to the pier. 5th port: Saint-Tropez. We made the mistake of trying the group excursion again. And again a horrible experience. Port Grimaud was a planned development community build in the 1960s that was very uninspiring - they made it very touristy and attempted to mimic a Venice style village - but it was poorly done and unsuccessful in their aspirations. Took an unguided boat tour - in a residential canal that had absolutely no appeal...and then had some free time to experience not-so-friendly service and a local restaurant. Very cheesy and a waste of time. We had spa appointments booked for that evening and the tour was running late so in order to avoid further disappointment, we exited the tour upon returning to Saint-Tropez and missed that waling tour. Again, this involved a bad tender experience with excessive waiting and a crowded tender boat. 6th port: Provence. We again opted for a private tour - this time it was $1900 - but again, it proved to be worth it because we had an enjoyable time. The guide was not worth it and we were put in a van instead of a towncar as requested but thankfully, I had been to this part of France before so I directed the day and provided my husband with a very guide overview of some off-the-beaten-path stops (in addition to the popular Avignon, we went to Pont du Gard, Arles, the castle in Torascon). Out of time, but so much more I could say. Butler service was disappointing, food and waitstaff were disappointing... The only thing that was good was a response and temporary improvement in service when we complained to the executive concierge. Although, this improvement was temporary. Restaurant officer was great. Room service was inedible. Last day of service was dreadful - couldn't find anything edible and service was virtually non-existent. Debarking was horrible as well as service from the Regent staff at the port in Barcelona -they should be fired. Definitely left us with the impression that all they care about was shoeing us off fast without any cares about service and focusing on putting on a good show for the next group's first day. Our total cost was over $20,000 for a "6-star cruiseline" that provided 3-star service and experience. We will book our next cruise with another cruiseline. Read Less
Sail Date May 2012
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