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1 Helpful Vote
Sail Date: August 2017
Fortunately for us our inclusive pre-cruise hotel in Reykjavik was in a great location in the old town, however talking to many of our fellow passengers it appears we were very lucky and most were in hotels some distance from the city ... Read More
Fortunately for us our inclusive pre-cruise hotel in Reykjavik was in a great location in the old town, however talking to many of our fellow passengers it appears we were very lucky and most were in hotels some distance from the city centre. Taking advantage of our pre-cruise time we took a privately arranged Golden Circle Tour, which despite the so-so weather was an amazing day out giving a great introduction to the history and geology of Iceland. Embarkation was by far the worse we have ever experienced with a huge queue outside on the dock before check-in. Fortunately the weather was ok as that wait would have been horrible in the rain. However, once onboard with a glass of champagne and efficient check-in, the wait was quickly forgotten. This was our second cruise on the Explorer, the first being one of the early cruises post launch in 2016. On that cruise we felt the majority of the cruise staff were very inexperienced with many of the waiting staff making the most basic of mistakes. Fortunately a year on, service is much improved with the majority of bar and restaurant staff being highly competent and even remembering preferred drinks after a couple of evenings. The itinerary was fantastic with 2 other ports in Iceland, then onto Faroe Islands and the Shetlands followed by 3 days experiencing the Norwegian fjords, along with ports of call of Skagen, Oslo and Gothenburg before disembarking in Copenhagen. The choice of excursions at each port ranges from sedentary bus tours to active cycling or hiking tours. They are well organised and usually led by informative and entertaining guides. Group size is limited and we’ve never felt the size to be too large to be able to fully enjoy ourselves. There is an excellent choice of restaurants, all of them of extremely high quality. Our least favourite is the evening Italian restaurant Sette Mari where service can be quite chaotic, with either rushed or desperately slow service. It’s very popular so would be better if this was a reservation only restaurant to avoid the long queues or if the weather doesn’t allow for outside dining consider opening up the whole of the restaurant. At least one of the speciality restaurants is open at lunchtime which makes for a relaxed change from the more usual buffet fare available at the Pool or La Veranda. Read Less
2 Helpful Votes
Sail Date: July 2015
Again we were more than happy with all the aspects of the staff service in all areas, one could not have a more friendly crew. The food once again was excellent in all restaurants and I cannot understand why people are criticising it, it ... Read More
Again we were more than happy with all the aspects of the staff service in all areas, one could not have a more friendly crew. The food once again was excellent in all restaurants and I cannot understand why people are criticising it, it is like going out to dinner in an excellent restaurant every night no matter where you dine. We thought the organasition by destination services has continued to improve on every cruise and the only time we had a delay was when it was pouring outside and they did not wish us to get wet before going on our trip. The maid service as always was excellent and one cannot fault the efficiency as when we had a problem it was resolved within 5 minutes by our chamber maid contacting the right department The guest lecturers brought onboard were excellent and meant that we were well informed about all the ports of call we were visiting.if you want a friendly cruise this is certainly the line for you. I have however a few small gripes since Regent was bought out, one the number of crew in all areas seems to have decreased and they are being made to work much harder resulting in old competent staff leaving. Coffee corner is not manned at night, and they no longer serve hot canapés before dinner. I hope the new owners will listen as Regent is a well respected cruise line and I would like it to remain so. Read Less
82 Helpful Votes
Sail Date: June 2015
Regent claim six star all inclusive of premium wines. Ran out of French rose on third day. No NZ wines at all! We did two back to back cruises and despite re-stocking in Copenhagen they ran out of Sancerre and Pouilly Fuisse 13 days into a ... Read More
Regent claim six star all inclusive of premium wines. Ran out of French rose on third day. No NZ wines at all! We did two back to back cruises and despite re-stocking in Copenhagen they ran out of Sancerre and Pouilly Fuisse 13 days into a 20 day cruise. In the end we bought ourselves some wine in Kristiansund. If we could find a decent supplier why couldn't they? This was our sixth cruise (140 days) with Regent and the second one where they have run out of certain wines. The Regent standards are undoubtedly slipping. Service on board is still excellent but staff are embarrassed and very apologetic of situation. Entertainment was adequate apart from a terrible American comedian. We agree with other reviews regarding the shamble prior to tours. You can wait for ages in the theatre and be addressed as if we are in nursery school or old peoples home! Read Less
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