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3 Regent Seven Seas New York (Manhattan) Cruise Reviews

Six months since our last holiday, by May 2019 it was time for a break. I am a firm believer in the HR notion that a break every six months is restorative (if not to ones bank account, at least for the soul). So I looked for a cruise that ... Read More
Six months since our last holiday, by May 2019 it was time for a break. I am a firm believer in the HR notion that a break every six months is restorative (if not to ones bank account, at least for the soul). So I looked for a cruise that would please me and my wife. A bit about us: we are late middle-aged (later 50's, early 60's), one of us still works, and we have done many cruises since 2001. Mostly on Holland America, yet more recently on Seabourn. We very much liked the almost all-inclusive nature of our Seabourn cruises, as well as the smaller ships. In May 2019 Seabourn had an interesting cruise option, yet on that ship the verandah cabin guarantee offered may well have come with the opaque (metal) balcony railings. That is a show-stopper for my wife, who wants to be able to see out her balcony while seated. Seabourn would put us in a balcony with the Plexiglas railing--yet only if we ponied up another $2 grand each. It looked like we would not be cruising after all in May. Happily, searching the usual websites, I found this interesting Regent cruise--a trans-Atlantic, which we like (the days at sea can be quite restful), some interesting ports, a departure from New York, which is only an hours flight from Toronto, and with the airfare and shore excursions included. We also would have a proper balcony in the verandah cabin, with no metal railing blocking the view. All this, including business class air for the transatlantic flight home, for about the same price as Seabourn wanted for the obstructed view balcony. Hmmm, it was time to give Regent a try. Cutting to the chase for any impatient readers, we quite enjoyed our Regent cruise and would return to them. This line is now on our list, along with Seabourn. We would also return to HAL, even though we do like not having to sign for most things, for the right itinerary and pricing. It is nice to have options and choices. We found Regent a well organized operator. Their shore staff met us at Newark airport, and we were escorted to the van (we were the only passengers) provided to take us to the port of Manhattan. Ironically, the drive from the airport took longer than our 1.3 hour flight. It was nice, accordingly, that I did not have to pay for a taxi or limo, and that such ground transportation was included. As we checked in around 2PM, we had missed the rush. On board quickly, we headed to the Verandah for a casual lunch. This was the first of many very good meals on board. Ultimately to our cabin--we had received and accepted an upsell offer for a penthouse. The basic amenity was that the cabin, same size as the verandah cabin but better located, came with a butler, who was excellent! Between the butler and our stewardess, and her assistant, we were very well looked after for the next 15 days. Having never had a butler before, and wondering what we would use him for, now I wonder how we could survive without one! The cabin was a little tight compared with what we are used to. On HAL we get a Neptune Suite, and on Seabourn a regular verandah. Yet the Seabourn ships are newer than this particular ship, Navigator, which is about 20 years old. We found that there was not quite as much drawer space or storage generally, as we have had on Seabourn in the regular verandah cabins--yet we managed to get everything put away. Still, I would not have wanted a room service dinner in the cabin. Again, other than having the daily snacks which the butler brought, it was a tad tight for dining. We were not impressed with the lifeboat drill. Held partly inside, and then being taken out to the boat deck was superfluous, as the boats you were shown at the drill may well not be the boat to which you would be assigned when you gather in the event of an emergency. In my view this is not well thought out. Either do the entire drill outside, or inside. I would also think specific lifeboats should be assigned per cabin, so everyone knows exactly where to go in case of an emergency. Other lines do this in a more organized fashion. We had a little difficulty in getting the cabin stocked with my wife's favourite Vodka, Chopin, a potato-based vodka. A substitute was provided, and Chopin was available in the bars. Ultimately, our butler scrounged us a bottle for the cabin. Unfortunately, we were told that Chopin was no longer to be provided on Regent once current inventory was finished. Too bad, as it is an excellent luxury brand. The included/available Scotches were also not quite top drawer. I mean, seriously, Johnny Walker Red? Yes, they had Black, Chivas Regal (my daily tipple), and some single malts. Yet for a luxury cruise line, at a minimum 12 year old single malts (not just one, but a choice of several) should be included, and frankly, they should provide 15 year old Scotch without a surcharge. In addition to most friendly, warm, welcoming, and personable cabin staff, the same could be said about all the bar staff. They were great. It was nice to be seated, and ones regular drink brought around without having to say a word. Kudos to them for fostering a welcoming and clubby atmosphere. The food quality was truly excellent--and we are foodies. It was the best we have experienced on any cruise. Being fair, HAL provides in our experience very good Banquet style meals. Seabourn provides very good meals as well, just not a lot of variety at times, and at times, overly salted. Regent's food was not overly salted, yet was well seasoned. There was also plenty of variety at lunch, and especially at dinner in the main restaurant. Some of the "always available" dinner items included genuine whole Dover Sole, which would be filleted table-side--a pleasure to watch. We found the food prepared "a la minute", and was an example of fine dining. Not every dish was a success, but the effort was clearly present. We were surprised that someone on the cruise after ours, a Veterans charter, did not enjoy the food. Yet that may have been because it was a charter. We enjoyed the dining room or the upstairs casual restaurant which becomes an Italian restaurant at night. Happily, it was not a buffet, unless one wanted to go up and select items. We much preferred the lovely Italian servers bringing us our meal. We also enjoyed two meals in the steakhouse. We found the personnel there most welcoming and accommodating, too. The beef was very good. Yet, as I have a great local butcher, and enjoy making a BBQ during decent weather, unlike some I do not get all excited about a steakhouse! Service in the dining room, however, was not quite as good as was the food. Some of the servers were great: warm, friendly, yet also competent. Over 15 days there can be one or two food items that are not to ones taste--the better wait staff knew to check and to quickly rectify the situation. Alas, not all of the servers fit into that category. We are used to on HAL our fixed table at 8PM, where we build a rapport with the same team of waiter, assistant waiter, and wine waiter over the cruise. While we do appreciate the flexibility of open seating available on smaller ships, one sacrifices, to some extent, that personal rapport which can, if one is lucky (and we have always had good luck on HAL in that regard), develop between server and customer. The challenge for Regent and Seabourn is to imbue their wait staff with the feeling that, even if for one night, each passenger is "their" passenger, and the goal should be to make the evening special, for each guest. Not easy to accomplish, but worth aiming for. In any case on this cruise we had a word with hotel management about some initial service issues, and happily, things improved. The ports included Bermuda, and the shore excursions, also included, were very good. Unfortunately, a couple of the afternoon tours were cancelled. As I get up early most weekday mornings, the last thing I want to do on any cruise is get up early to go on tour. I prefer a leisurely morning. In most European ports, Regent did offer afternoon tours, and again, we enjoyed them. We found the laundry to be expensive, albeit thankfully we were using "Monopoly money" (our ship-board credits) for that. Seabourn offers laundry at $50 for as much as one can stuff into a bag. Regent should follow that example. If I did not have sufficient credits, the cost of laundry would be a factor worth considering, along with the other factors such as included shore excursions, included air-fare, etc. There are, it seems, always trade-offs to be made. The lectures were in our view poorly timed. The fellow who spoke at 10 AM I would have preferred hearing in the afternoon, and I could have skipped the afternoon guy who talked about photography. The onboard shows were decent, although the layout of the theatre makes it hard to find an unobstructed view unless you arrive early. Some of the specialty performers were excellent! The piano bar was ok. While the piano player could play, he often mangled the lyrics. A little more practice to make perfect may help. Bar staff there, however, were great. The demographics of this cruise included, in our view, a somewhat older crowd. That made us feel comparatively younger (not a bad thing!). Still, we met a few folk to, on occasion, have a drink with. People were quite pleasant for the most part. We were surprised that the dress code on Regent was specified as "elegant-casual" each night. Apparently for cruises of 15 days or less, there are no formal-optional nights. I had brought a couple of ties, yet never wore one. In the main dining room, however, most men did wear a sports-jacket or the ubiquitous navy blazer. People were for the most part indeed elegantly casual. We flew home on May 30, and have to say that Amsterdam's airport is very disorganized. I would also warn folks not to connect through London-Heathrow, as the security and other line ups are horrendous. In hindsight, I would have tried for a non-stop flight which, as we all know, is the best bet. Generally, and if the price is right, we would definitely return to Regent. Yet right now they seem to be charging nearly $1,000.00 per person per day. That is far more than what we paid for this cruise. So, if one can afford it, go for it--yet it pays to shop around. Read Less
Sail Date May 2019
We wanted to stay closer to home and had never been to some of the cities on this itinerary. What a beautiful time to see the New England foliage and learn about several Canadian cities/towns. The staff could not have been friendlier ... Read More
We wanted to stay closer to home and had never been to some of the cities on this itinerary. What a beautiful time to see the New England foliage and learn about several Canadian cities/towns. The staff could not have been friendlier and more accommodating. This trip had the best entertainment on the off nights of the production cast. The restaurant servers were hardworking, but missed serving courses in all three dining rooms. The food in the Compass Rose was the best. Also, the tea is beautifully done. There is never a time on this ship that you could not get something to eat. Shore excursions were terrific and we learned quite a bit from all the guides. The gym had some mechanical issues with the equipment, but had a good variety to get a workout. The musical entertainment, from the Signature Band with Igor, to Nick Messina on the piano to the duo, were terrific. They got the crowd dancing. Read Less
Sail Date October 2017
We sailed on Navigator's cruise from New York to Reykjavik, Iceland, during the latter part of June 2005. We took advantage of Radisson's free coach air package. We have sailed previously on Crystal (several cruises), HAL, ... Read More
We sailed on Navigator's cruise from New York to Reykjavik, Iceland, during the latter part of June 2005. We took advantage of Radisson's free coach air package. We have sailed previously on Crystal (several cruises), HAL, Celebrity and NCL. This was our first Radisson cruise. We chose this cruise primarily for the itinerary, which included port stops at Boston, Bar Harbor, Halifax, L'Anse aux Meadows (Newfoundland), Heimaey in the Westermann Islands, and an overnight in Reykjavik. The precruise transportation and hospitality which included a night at the New York Hilton and Towers was very good. After we boarded we found that the number of passengers was well below capacity (about 265 pax on a 490 pax ship). I will be posting a much longer review on the RSSC board later, so will just list the highlights and lowlights here. Highlights: Our standard verandah cabin on deck 6 midship (631) was exceptionally large and comfortable. The walk-in closet and large bathroom with separate shower and tub make these "standard" cabins really outstanding. Our cabin stewardess did and excellent job keeping everything in the cabin clean and neat. Room service was outstanding -- the food was very good and it was delivered in an unbelievably short time. The ports were interesting for the most part, although the recreated Viking village at L'Anse aux Meadows was a bit underwhelming. We missed Heimaey because of mechanical problems that prevented the ship from sailing at normal cruising speed for the last two days of the cruise. Iceland was spectacular even though the weather was quite cool and cloudy. The ship's staff, for the most part, were friendly and helpful. The quality of the food in the dining room and alternative restaurant generally was very good to excellent in quality, although often too rich for our taste (too much butter and cream). Lowlights: The ship's public rooms are small and dreary. Most of the art on the walls was supplied by the Park West art auctioneers -- really, really tacky. The entertainment was strictly amateur hour, nowhere near the quality of Crystal or for that matter HAL. Open seating dining turned out to be not so great. When we sat at a large table the speed of service was determined by the slowest eater. And since we never were at the same table the wait staff never really learned our preferences. Even when we arrived at the dining room at 6:45 p.m., we were not finished with dinner until close to 9 p.m. The swimming pool area is small, and there is no protection from the elements (no retractable cover) so the pool grill was closed for most of the trip owing to the cool weather. The Internet service has to be the worst I ever experienced. It was slow beyond belief, and the Radisson firewall is the most restrictive I've ever encountered. The vibration in the aft areas of the ship was very intense and objectionable at times. Read Less
Sail Date June 2005
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