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5 Regent Seven Seas Miami Cruise Reviews

Anyone reading my other reviews will know that I am a huge fan of Regent, we have met many lovely people over the years, welcomed them to our hoes and even gone to their weddings. As Cruise Critic makes clear in its own review of the ... Read More
Anyone reading my other reviews will know that I am a huge fan of Regent, we have met many lovely people over the years, welcomed them to our hoes and even gone to their weddings. As Cruise Critic makes clear in its own review of the Voyager, the make up of the guests are generally well educated, well travelled people and they choose Regent because they will meet likeminded people. The ship, staff, officers and entertainment were all exactly as I describe in my review of the first half of our cruise. Thoroughly decent, hard working and friendly people who I would happily sail around the world with forever. Why then, you will be asking, have I rated this cruise 'terrible'. The simple answer is that having broken our 17 day cruise in two without telling us, there was also one other fact that Regent had omitted to mention when we booked - which was that they had booked two groups of 250 each on 'corporate incentive trips'. We can only speculate (and Regent has not denied) that there was always a plan to split the cruise and that these two groups were already booked on the Voyager when we booked 9 months ago - that can be the only explanation for limited availability to us and then lots of availability for the first 10 days. So, 500 passengers got off in Miami on 5 March and two groups got on. One group was no problem, well behaved, beautifully dressed although ultimately they were a group and would wear their corporate T-shirts to remind us we were on a corporate trip and did not join in with things like trivia (which went from standing room only to three teams overnight). However, the second group were something else. As I want to ensure that Cruise Critic print this review I will not go into detail about them, suffice to say there was a virtual mutiny aboard especially with the 73 guests who had booked a 17 day cruise and were now trapped on a ship with 250 people on a 'booze cruise'. Guests were demanding meetings with the captain (what could he do?), the corridors being patrolled every evening to try and enforce the dress code, the pool deck became a no go area. There was no mid cruise survey done... Yes we were on a lovely ship, with lovely food (delayed due to our fellow guests ordering everything off the menu in one sitting) and we got to see some lovely places. But it was that feeling of dread coming back to the ship, the frustration of not being able to go to the pool, the worry that any of them would be on an excursion we were booked on. But most importantly it was that feeling of betrayal that this beloved brand that have looked after us so well and who we have such fond memories of, could have done this to us in such a cold and calculating way. Regent have assured us, in writing, that this was a mistake and will never happen again. However, they seem to believe that because we have had so many lovely trips with Regent we can overlook one bad experience. We work very hard to be able to afford the Regent experience and this was a week of our lives and precious holiday time that we will never get back and for which we paid full price. We have come home more stressed and frustrated than when we went which is getting worse by the day as Regent head office bury their heads further into the sand and refuse to recognise the problem. Mistakes happen but the art of good customer service is how you recover from them and it seems that Regent still have that lesson to learn. As soon as they realised the scale of the problem they should have dispatched a senior executive out to the ship to apologise in person and offer those affected something. This is not about money, it is about recognition of the monumental mistake made (or imposed on them from above) and there are many things that they could have done which would have cost them very little at the time. Read Less
Sail Date March 2019
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold ... Read More
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold in the door to the veranda, lights that did not work, carpet that did not adhere to the door frame, the door frame was so beat up that the door to the veranda was very difficult to open, caulking around the shower was missing and the toilet emitted an unusual odor. The TV picture was so bad that one could not even read the credits and watching sports was out of the question. The railing the aft elevator was broken the entire cruise. The crew was as tired as the ship...not friendly and only our butler called by name...other than that we were never called by our name the entire cruise. One night for dinner we were seated in an aisle...yes an aisle. Speciality restaurants...only got to eat in Prime one time. Hard to get information for getting on and off the ship because we were independent travelers. The gift shop selection was very weak...lack of sizes and selection. There is more but I am sure you have the idea.....our 31st cruise and it was on Regent...our first time and our last. So save your money...go on something else. We did tell Regent...what a waste....sorry if you book another cruise with us we will give you $500 cruise credit....What a joke! Read Less
Sail Date January 2017
Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You ... Read More
Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You can see the NCL touch - cheapening everything. They offer free side trips, but unless you book them months in advance - forget about them. Also, most people on these ships are old, but they offer lots of excursions that most people don't have the physical capability. When we asked waiter for coffee in card room, we were told they could not service us there. Also, there is a big pole in the card room , so instead of 6 tables, it is only 5 1/2. Really bad design for brand new ship. Regent/NCL is only interested in taking you money. I can stress enough, stay away from this greedy, non-caring cruise lines.!!!!!! Read Less
Sail Date December 2016
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being ... Read More
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being put on coaches, nobody had a clue what was going on including the Rep. We got on the ship eventually, disappointing , stained carpets, a burger for lunch, red wine served in tumblers, a cup of tea was a cup of boiled water with a teabag on the side. The staff left here smiles in the Phillopines I assume. Coffee tasted dreadful. Food was ok some days, not good good others. No drop of at St, Barts, why God knows, the weather was perfect, the rest of the Caribbean was dirty. I decided to log a complaint early on in the trip, to garentee a response before disembarking, This was the response 15 minutes after I spoke with someone, sort it out with Miami head office, regards The General Manager. What a cop out. No way 6 star, will never use you again. I have given you a chance to reply to our complaint, but nothing from you at all. This ship was supposed to be refurbed, it. Is still in the 1980s. Read Less
Sail Date December 2015
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought ... Read More
This is a second re-write of my original draft. I have read many reviews here on cruise critic. Some so negative, I think to myself, there is nothing that would have satisfied that OP. Had I posted the original, you would have all thought the same. I will try to be as fair and objective as possible, considering the circumstances. First note that my husband and I met and married while working for a vacation club resort 23 years ago. He was on the Food and Beverage team and I was at (the equivalent of) Reception. Today we are still in the food and hospitality business and therefore have insight and understanding of the jobs performed onboard. That said... I'll begin with the Positive: The cabins and closet. Fortunately we were in an area of the ship that did not vibrate. While the cabins are similar to those on Seabourn and Silversea, we preferred the layout on the Navigator. The beds. Not only were they super comfortable with memory foam, they were also a bit higher than on other cruises making luggage storage easier. The desserts. The pastry chef is a real professional. Hopefully he will be recruited by one of our preferred cruise lines. The bread. The bread is some of the best we've experienced at sea. It even rivals the breadsticks on Seabourn. Prime 7. We live in a country where aging beef is forbidden due to food and safety regulations. We very much enjoyed the prime rib and wished that we could have dined there more frequently. Honorable mentions also go to the comfort of the pool lounges and the talent of the male vocalist as well as the acrobatics couple. Now for the Negative: The First Impression terrible. To be fair, it would probably have been much better had we not been on the last bus from the hotel. Lunch was total chas to the point that we never returned to the Verandah during the rest of our cruise. Once in our cabins, one of our suitcases never showed up. After 4:00pm and a lack of concern from the ladies at Reception, I walked the halls. I found my baggage parked outside of cabin 841. We were in 1023! Our first excursion was also a mishap. We boarded a bus in Costa Maya - direction Vivero Beach Club (in the middle of nowhere) to be informed that due to high winds, the excursion will be very uncomfortable "didn't the tell you at the pier?" No. We spent 2 hours as a captive audience being sand blown and solicited by vendors. The 45 minute ride back was shared with passengers from an NCL ship. Did I mention it was open bar? Not a luxury experience. Now for the real deal breaker: Halfway through our trip and a few hours after eating a suspicious piece of marinated meat on a salad, my husband became ill. I'll skip the details... After visiting the ship's doctor, she ordered him to stay in our cabin for 24 hours. It was a clear case of food poisoning, the doctor even recognized this by prescribing antibiotics to kill the bacteria. We all know that you do not treat viruses with antibiotics. The following day - a perfect day in Grand Cayman- I went to see the Hotel Manager hoping to reduce my husband's 24 hour sentence (as he was ready to go and dreaming of this port) and perhaps to receive an apology. No such thing, TOTAL DENIAL. 30 minutes later a letter arrived at our cabin (prison cell) threatening to disembark the virus carrying passenger if he left the room. Regent - Never again   Read Less
Sail Date January 2015
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