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37 Regent Seven Seas Miami Cruise Reviews

Based on the Regent brand, I was expecting a lot more than was delivered. I have been on other Luxury cruises which far surpassed this experience in every way possible. Even cruises which are lower in the luxury scale have often (if ... Read More
Based on the Regent brand, I was expecting a lot more than was delivered. I have been on other Luxury cruises which far surpassed this experience in every way possible. Even cruises which are lower in the luxury scale have often (if not always) surpassed the entertainment and enrichment series which is so important on TAs with many days at sea. The cabin was acceptable but like the rest of the ship worn and tired. The food was plentiful and certainly looked appetizing. In fact the issue was not the looks of the food or the variety, rather the flavor or lack of it....this was true in all restaurant venues. The one place where the cruise truly stood out is in service. I cannot site one exception - all staff members were courteous, professional and willing to do everything for your comfort. I would give Regent a 50/50 chance of getting us back on board. Read Less
Sail Date March 2019
Husband and I are in our 50s and been on dozens of cruises - from carnival (in my youth) to Crystal. Many family cruises on Royal Caribbean, Celebrity and Crystal. We chose this ship because we have been curious about the all inclusive, ... Read More
Husband and I are in our 50s and been on dozens of cruises - from carnival (in my youth) to Crystal. Many family cruises on Royal Caribbean, Celebrity and Crystal. We chose this ship because we have been curious about the all inclusive, “exclusive” reputation of this line, we like the size- less than 1000 passengers, and ease of travel to embarkation port was a priority. Had been to most of these islands before(many times) so we hoped to give some business to these special places recovering from hurricanes. The positives: embarkation and debarkation were easy. our stateroom, 703, was large, comfortable bed and linens, great bathroom with separate tub and shower and delicious lavender bubble bath provided. Our cabin steward was fantastic - Victor! As was his assistant. We enjoyed the Mensa and trivia competitions daily and Name that tune, and took home a bunch of loot to promote Regent 7 Seas and boast our success. There was a lot of interest in these activities which isn’t always the case so that enhanced our trip, there is always a jigsaw puzzle going near the library which we enjoyed - I think we finished a dozen 1000 piece puzzles. Daily mah jong was appreciated and we enjoyed the honor system very nice library. Oscars were while we were at sea and many of the nominated movies were available for free in our stateroom. The negatives: we booked our cruise in January so people had already prebooked all of the desirable excursions. Since they are included in the cruise price, this was a big disappointment and you should be aware before booking. We were not told of this problem when we booked our cruise. The other significant issue we had was there was a serious under supply of shaded lounge chairs. On sea days, one would need to get to the pool deck by 7 am to get lounge chairs and never leave for more then 30 minutes or someone could remove your pool gear and take the lounge. I saw numerous conflicts about this. It would have been entertaining except for the price everyone has paid for this experience. Now for the food ...this was so hit and miss. We had a very nice meal in Prime, the steakhouse. An inedible meal in the Italian specialty restaurant. Fair dinner at Chartreuse, the French specialty restaurant. Their snails didn’t have butter or garlic. Imagine that. The main dining room had uneven service and had me longing for the old days when you knew your waiter and bus boy and they took care of you. I guess this is the downside of inclusive tipping. I had amazing fish on this ship. Poor pasta. BAD fruit. I couldn’t believe how bland the melons, kiwis, were and almost non existent berries, which I love. The giant shrimp cocktail were always terrific. The bread never tasted fresh and the deserts were fair. Nice cheeses. There are a handful of tables outdoors off the back of the ship near the buffet. This was the best place for breakfast and lunch. We only went to one show. It was embarrassing. Hard to watch people try so hard and just not have it. The dancing was quite good but then they sang. I’m now seeing why some other lines have the dancers sing along with a recording or lip sync. We traveled with our 18 year old. They had a great time but they are low maintenance and just happy to be there. There was almost no one their age. This crowd is older - 70+. All drinks are included. They made a lot on us in that respect. We enjoyed the wines offered at dinner and husband had a beer during the day. I doubt we would travel this line again but maybe if the itinerary was just right and not available from Crystal or Celebrity. Read Less
Sail Date February 2019
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a ... Read More
We came with high expectations but they were not met. This is not entirely the fault of Regent Seven Seas but ours in choosing the wrong destination. We have been often on Seabourn, on Silversea and on Crystal so feel able to give a balanced comparison. First off the ship was new, clean and well maintained. As a piece of equipment it couldnt be faulted. So the ship is nice. But it wasn't all good. The mainly Filipino crew were very pleasant and polite. But often things didnt go right--delays and confusion with orders. We think this might be because there might be a shortage of crew for the tasks allocated. It's probably a middle management issue. The food was OK but not superlative but really, it would be hard to have a valid complaint about the food. The entertainment was amateurish and a bit embarrassing at times. The crew tried hard but we were expecting something better. Also there were little bits and pieces found on Seabourn that Regent Seven Seas didnt do. Seabourn usually has live music and a bit of a party as a ship leaves port but on this cruise you could have been on a cargo ship. But the real issue is the itinerary. This is not Regent's fault: we made the decision ourselves although they might have oversold the delights of the ports. You can hardly expect them to point out the flaws--no one would book. But the ports were dismal. Some seemed to be concrete arms around which tacky tourist shops selling the most appalling junk were congregated. The Mayan ruins were not well explained although in our case we used the services of our archeologist daughter who was with us to fill in the many gaps. So the destinations were totally forgetable and I certainly wouldnt bother revisiting any of them. But as I said, that was our choice and Regent can't be expected to turn the ports into something they are not. But be warned. On some cruises we felt we were on a floating mauseleum such was the age of the other guests. But pleasingly here there were a scattering of families with children and people still professionally engaged rather than in their 80s and 90s. So I think there is a need to pick which cruise might attract younger types, assuming that is what you prefer. So in summary, the ship was nice and the food OK. But the little touches that make a cruise were missing and at these prices you'd expect them to go that extra mile. But they didnt. Read Less
Sail Date December 2018
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line ... Read More
We have been on over 50 cruises and have been on all types of ships and cruise lines .My biggest measurement of a cruise is value for the dollar . So if you pay a lot you should get a lot and the same the other way . This cruise line just is not worth what you pay unless you uses everything that is included in the price . There sales pitch is that if you add up all your expenses on a typical cruise that you get a better value . In this case that did not happen . The ship is very nice an very clean . If you are a big drinker of hard drinks and go on a lot of excursions then this cruise line would be better for the cost . The food was always top notch and for dinner there where a great many options that you could have every night . The service is amazing with everyone being very nice at all times . I do love the fact that you can get simple drinks at the pool with out having to use your card all the time . I also find its really had to decide if the small ships with limited people ( nice around the pool ) or large ships with bigger suites for the cost and more entertainment is the way to go . So I guess we will just have to keep trying .... Read Less
Sail Date December 2018
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, ... Read More
Chose Regent for its all inclusive and luxury claim. While the accommodations were excellent and the food was good the overall pool grill and veranda restaurant service was less than stellar. No table service. Customer must find a table, obtain a tablet umber, the proceed to cafeteria line and place order for breakfast or lunch. Self service only. Many times no clean tables available outside. 20 minute wait for hot dog or hamburger is unacceptable. Ice tea orders taken but rarely fulfilled. Combined liquor and ice tea orders seemed to confuse staff. Lots of service staff running around but little organization. All inclusive luxury does not include caviar. One dolop rationed at Sunday brunch ONLY. At other times caviar available for a charge of $100 to $175. Preposterous!! Embarkation a bit slow but acceptable. Disembarkation very smooth and fast. Only hiccup came upon embarkation where instructions sent us to wrong dock for boarding. Read Less
Sail Date December 2018
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ... Read More
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ship. BUT, I was carrying three heavy bags and no one came to help. I had to drag the bags down to the lower level floor for safe keeping, When the room was ready, I had to demand help with those three bags., Bad start. ChampaGNE bottle was in a bucket in the room. but disappeared later on. Crew was generally pleasant, but appeared inexperienced. We enjoy a little caviar before dinner, or at the pool deck, but were advised that it was not available. Specialty restaurants are available one time, unless you have a pentouse room, etc. Towards the end of the cruise, when everyone had been to the special restaurants, we inquired about availability for two. The desk clerk first asked us for our room number, and then advised us there were no available tables...Felt like a peasant at a daily room rate well in excess of $1,000!!! Beautiful ship, but not worth the price, unless you can go for the penthouse level rooms. Did not compare to the better exoerience we had recently on a Seabourn ship at a much lesser daily rate. We were not alone in our evaluation of the value of the cruise. Perhaps things will improve, but we do not intend to return to Regent. Read Less
Sail Date February 2018
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of ... Read More
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of semi-acceptable quality wifi/nternet acces. Slow, unreliable, unpredictable, unworkable and as frustrating as pushing a mule up a steep hill. And I don't think that those passengers who sprang for the exorbitantly priced "premium" packages had it any better. At least not the ones to whom I spoke. That really is a shame, because this cruise, otherwise, was thoroughly enjoyable, comfortable and just plain good as our last on the Mariner, several years ago. Good itinerary, good crew,, for the most part excellent food and good quality wines.. Accommodations perhaps beginning to show a bit of wear, but nowhere as bad as other reviews might lead one to believe. Our stateroom and public rooms all spotlessly clean and kept so throughout the cruise. Interesting excursions, especially the ones you paid extra for, such as the Isla Corazon out of Manta, all with uniformly informed, helpful and friendly local guides. (The kinds you are happy to tip well at the end of a tour.) Except for the frankly abysmal internet service, this would have been a five star cruise for us. All the more a shame because providing good internet access in this day and age - or not doing so - is a reflection of bad, penny-wise, pound-foolish decision in the executive suite at Regent. I would like to take another Regent cruise. But I've decided I will not do so until they bring their internet up to an acceptable standard. Read Less
Sail Date January 2018
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent ... Read More
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent cruises since my first one 7 years ago. The staff, except for the butler, were mostly inattentive and uninterested. The food was, for the most part, inedible. Even the special restaurants leaved much to be desired. The ship itself is in need of a major renovation. The carpeting in the suite was old and stained. The pillows had a disgusting smell. You pay a premium to travel with this cruise line and I am so sorry to say, it was money wasted. The best part of this cruise was getting stuck in Miami due to foul weather in New York. I already have another cruise booked with Regent for 2019. I am seriously considering canceling this cruise and trying another cruise line. Read Less
Sail Date December 2017
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise ... Read More
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise my business was taking in 2019 for 20-40 people. I shipped a box of wine and were assured that it would be delivered to our stateroom. By 5pm, we started to get a bit panicked and asked several people if they could help us. Noone seemed to care to help. We talked to someone at reception and he wanted us to provide him with the address and email of where the wine was shipped. We finally found it, but of course, they were already closed for the day. The wine finally made its way to our room but after dinner that first evening. The next day the head sommelier and others talked to us and tried to explain that there was a lot of wine on pallets and they finally got to finding our wine. SERVICE-the staff seemed to be completely overwhelmed for some reason at both dinner in the main Compass Rose dining room, Setti Mare and most of the bars. The bar staff lacked personality and made it feel like we were bothering them. The only time we had good service was at the speciality restaurants. Food-we had only one meal where it was good from appetizers to dessert, that was night 6 in Compass Rose. Even in the speciality restaurants, most of the food was good, some just okay. The Italian restaurant-Setti Mare was not good-we expected better, the raviolis were hard, the sauce not appetizing. One night in Compass Rose, we took one bite of each of our entrees and couldnt eat it, instead, we went back to our room and ate room service hamburgers. In Setti Mare, my girlfriend was not feeling well so we asked for some ginger ale to settle her stomach. We waited 10 minutes and finally I went to one of the bars to get it for her. It never arrived at our table from our waiter. Regent Band-excellent! The best part of the cruise. We enjoyed them at the shows and then afterwards, they played an hour set in one of the lounges. Entertainment-not very good. The singing was terrible and we walked out of 2 shows. Lecture-excellent! There was a lady from the Smithsonian who gave three lectures on the Caribbean and was very informative. Alcohol offered was good. The wine selection not so good. There was one wine we found that was good, an Australian Shiraz and we were able to have it most of the time. Spa was nice for a massage. Gym-not so good. The gym equipment was not the best and the person working the gym was rude. We were stretching one day with a couple other people in a large sized room. We were asked to leave so a yoga class could be conducted for 3 people. Excursions-pretty good. It was nice to see new places. We took 4 excursions, enjoyed the ones we took. We filled out a mid-cruise report and also sent these comments to our travel agent who shared them with her Regent representative. Again, noone at Regent seemed to care about our experience. A shame really, especially for the price we paid for the cruise. Read Less
Sail Date December 2017
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very ... Read More
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very good choice of restaurants. Because we were willing to share tables, we were able to dine in the specialty restaurants several times each. The main dining room was also attractive and well served. Waiters and wine stewards were well trained and friendly. Would not mind having the same crew on our next trip. The dining rooms did run out of grapefruits, blueberries and some other items, even though this was only a 2 week cruise. Booked another trans-Pacific cruise for the Navigator while on board Explorer to take advantage of some discounts. Cruise consultant needs some more training. Did not know much about the Navigator and did not quote the appropriate price. Our travel agent is fixing. Casino looked kind of dark and on most nights on this trip, not that much action. Spa is expensive and overpriced. Quality would have been good at half the price. Nice library, lots of small activities (sports, trivia, lectures, picture puzzles. Definitely an older crowd than any other line we have sailed. Read Less
Sail Date December 2017
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. ... Read More
My husband and I chose this cruise line because we have sailed with them before. We do not like the big ships that have so many people on it that it is overwhelming. Regent has small ships that hold 600 people and that is more then enough. So this would make you think that you are getting really individual attention. We found that on this trip the staff would be very good at serving you some days and then on others they would walk right past you. My water glass would get empty and they would walk past you to fill the next table. Wine glass same thing. Breakfast coffee would be empty and you would have to wonder why sometimes they would fill it and other walk on by. Food has gone down in quality and taste to. Some of the staff was wonderful but on one occasion at breakfast we were made to listen to a food manager argue with a staff member. I don't go on a high end Cruise line to listen to that. The Mariner is going to be going for a refit in March but Oh my god!!! It was needed a few years ago. Why do they wait so long? The pillows had a bad smell to them and the cabin was so out dated. I hope they read this because when we spoke to our other cruise mates they all felt the same way. Regent you have a name that you want to keep. Read Less
Sail Date December 2017
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back ... Read More
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back booking on Celebrity based on the desire and a promotion to try their “most luxurious cruise ship “ That said, expectations were very high. Embarkation was delayed for security reasons which slowed things down but we made our own way to our cabin. It can be called truly all-inclusive however there is a kind of a catch to that. We didn’t truly realize it till we were on board. For us, there was a distinct perception of a subtle Class tier structure. We should have spotted it when trying to pre-book the “free shore excursions.” Bottom line is the more you pay, the earlier the access to availability which if you book later in the season can limit your choices significantly and there’s not on board credit offered if there are no tours suitable for your level of excursion or capabilities. ( I should note at this time that we booked an Entry level stand by cabin and was offered an upgrade for a fee which we took advantage of, though it did not include the usual perks associated with it. Just the cabin. ) We also got the distinct impression that when we arrived at the main dining room and asked for your cabin number, I believe it displays more than who you are in the order of things. On a number of occasions we were lead to a table for two in what I’d consider the highest traffic area in the dinning room. By the Kitchen..... even though there appeared to be room elsewhere. In our opinion, for this level of cruising, should never be offered as the noise and related commotion makes dining quite unenjoyable. The time it took to order and move through course by course was very long as well. When we were offered a similar table a few days later, we declined and waited, then were seated by a window and the service was speedy to say the least. Thereafter, we always had an acceptable table which leads me too the phrase.... “squeaky wheel gets the oil” so to speak. NOTE: Our comments have no bearing on the staff. They do as they are instructed from above. The staff on the ship are exceptional in every way from attitude to level of service. Cabin stewards to food and beverage and guest relations. We have to single out two in particular who work in the lounge just outside the main dinning room. Maya and Oksana who bar-tend made us feel very welcomed and took a genuine keen interest in our daily activities when we stopped by. The food on the ship was pretty bland and average for the most part. Mind you the presentation was fine. Maybe my wife and I are a bit more picky than most but much of it seemed to lack the flavor we enjoy. Not something I expected as it didn’t live up to the level of quality this ship displays. Room service always missed at least one small item in our order and poached eggs came hard boiled. Omelets were ok and eggs sunny side up. The toast on the other hand was hospital food. We could get over that and laughed every time as the bread offerings in the various dining venues were far better and more interesting as I believed are all fresh baked. Oh yah… frozen French fries…. Not. We dined in all specialty the restaurants which were to us unremarkable. However, Sette Mari at La Veranda, which is Le Veranda by day, is the exception, offering Italian cuisine which we found very flavorful. We dined there several times as a result. NOTE: ask for seating outside if at all possible as the main room is much too noisy and sitting outside in the warm breeze is the best! The ship itself is to say the least, very beautiful. The main rooms, dining and artwork are all exceptional and tasteful. The pool is warm salt water and inviting. Great if you have a bit of joint pain. It truly is a gorgeous ship. No doubt about it. The crew are always doing touch ups at every port stop it seemed. For the shore excursions that we did have access to, these were handled very efficiently and Regent Staff and check in system was smooth and worked very well. The entertainment…. The technology on board is great. Good sound and great visuals. Two show productions stood out while the rest and guest artist were average. Again for this level of cruising it should be much better in our opinion. Also a bit more contemporary. A lot less old school.... less 40s and 50’s, not that there isn’t a place for that but something a bit more current would be nice. The entertainment in the lounges were good and worked well with a pre-dinner drink environment. Having been in sale some 30 years, a small personal comment to those in the luxury cruise ship marketing department. Never ever underestimate your entry level cruiser as they may be your next high end client just checking you out to get a taste to see if you walk the talk.... or the main stream couple who worked longer and harder for the same experience. In closing, we all experience the world around us differently and opinions will vary. Would we cruise with Regent again? Likely not, as we found main stream cruisers much more friendly, open and not as pretentious. In many cases its a better value. Read Less
Sail Date December 2017
we choose this cruise because we had heard good things about Regent and we liked the fact that it was all inclusive. We liked the ship itself. It was clean and well maintained. We did not like the pool because it was too hard to get ... Read More
we choose this cruise because we had heard good things about Regent and we liked the fact that it was all inclusive. We liked the ship itself. It was clean and well maintained. We did not like the pool because it was too hard to get into and out of. The concierge level cabin was nice. The bathroom had both a bath tub and a separate shower and we liked the fairly large walk in closet. We also liked that there were drapes not only on the windows, but between the sitting area and the bed area. That allowed one of us to sit and drink coffee and read without waking the other. Since the only differences between concierge level and penthouse level seemed to be that the penthouse level had a butler and nicer bathroom amenities we didn't see the need to spend the extra few hundred dollars for the penthouse level since the rooms are the same size. The food on the ship was good. Prime 7, the specialty restaurant, was decent but the food was not really special. Like most ships, Regent puts rice in their salt shakers to keep the salt from absorbing too much water. The problem is, the rice is larger that the holes in the top of the shaker and it is impossible to get the salt out, unless you remove the top. The entertainment was good. We enjoyed the most of the shows, especially the one put on by the crew. When they offered a tour of the galley a lot of us took advantage of it. We got a chance to walk through the galley and see where and how our food was cooked. They were displays of food throughout the tour. Everybody walked through and then walked into the dining room to order our lunch. Only then were we told that we should have taken our lunch from the food that was on display in the galley. You would think that would have been mentioned prior to the tour. We were most disappointed in the Destinations Desk. They should get some of the crew to go on the tours they promote. The bus tour in New York was a mess. The tour simply drove around the very crowded streets. The tour guide would say things like, "If you look down that street to your right you will get a quick look at Times Square". How about driving to Times Square or Central Park? Also, as part of the tour we were going to take a boat tour on the river and the Statue of Liberty. The tour guide got our tickets and sent us to the boat. She had told us the tour would start a 3, but the tickets were for 3:30. So we all got to sit around for 45 minutes. In Sept-Iles we were told that a shuttle bus would take us around the city. The shuttle bus would be a hop on, hop off type of bus. When we got on the bus, the tour guide told us that that the bus would not go around any of the city and would not make any stops except to drop us off at a point about a mile from the bus. There was nothing at that point other than a large tent where you could wait for the shuttle to return, if you wanted. Upon returning to the ship we complained to the manager of Destinations and she apologized and said she hadn't been made aware of the problem until about an hour before we had to be back on the ship. Prior to disembarkation we were offered a brief tour of Montreal prior to being taken to the airport, as long as our plane was scheduled to depart after 4 p.m.. I explained to a Destination member that our flight departed departed at 3:25 p.m. and was told that wouldn't be a problem. He scheduled us for the tour and we were issued the necessary luggage tags. The next day we were called and told that we couldn't go on the tour because our flight left too early and that we needed new luggage tags. Not a big deal, just and example of Destinations not being fully aware of what was going on. All in all, I think we will go back to traveling with Oceania. Regent just didn't live up to their reputation on this cruise. Read Less
Sail Date August 2017
This was my very first time cruising, so i didn't know what to expect. I am 49, and I took my 19 year old niece. Obviosly youngest on Regent. While we enjoyed dressing up for dinner a few times, we didn't like feeling obligated ... Read More
This was my very first time cruising, so i didn't know what to expect. I am 49, and I took my 19 year old niece. Obviosly youngest on Regent. While we enjoyed dressing up for dinner a few times, we didn't like feeling obligated to. Well, if you want to leave cabin that is... We had the first night at hotel in Miami. That was extremely disorganized. Even though Regent knew of an embarkation time change weeks before and notified me, they aparently didnt tell anyone at the hotel. Or the staff just didnt know. The Epic hotel, imo, was a complete disaster. On the plus side, transport both from airport and from hotel to port was great. Very organized. The ship itself definitely not worth the amount we paid. I did read other reviews prior, so perhaps Navigator isn"t a fair representation of Regent. If not, it should be much cheaper than the other 3 in Regent's fleet. Since it was nicely refurbished, it looked really great. But old. There was a lot of vibration and noise! I dont think all elevators were working simultaneously at any time the entire cruise. So you can imagine the wait times! And they actually use this ship for world cruises? I had my fill after only 11 nights. Definitely not a luxury experience. Service was excellant, everywhere. All waitstaff, bar staff, cabin steward.... They all go out of their way for you. Any shows or entertainment were definitely geared to a much older crowd. Not an issue though. The crew gave a great performance on the last night. Not being a drinker I really can't comment on lounges or nightlife. The food was good, but not the best. Certainly not what I was expecting. Room service menu was poor. But if it is during dinner, you can order from Compass Rose. We were both very pleased with the shore excursions. Both the quality and the way Regent handled them-very organized. Even when there were time changes. Towels and bottled water as you leave ship. But then, this is all what you should expect for a luxury cruise, right? Overall, I would probably do Regent cruise again only if it were a different ship. Or a LOT cheaper! Otherwise I would go with a more casual line. I booked another cruise for 2019, but not with Regent. Read Less
Sail Date May 2017
We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be ... Read More
We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be totally false. The shots cost between $320 to $650 per couple, depending on where you could find the vaccine. Regent refused to take any responsibility for their mistake, and didn't even bother to apologize let alone offer reimbursement. When asked for their source, they refused to even disclose it. Their indifference to their customers was shocking. There are too many better cruise lines available to do business with than this one which obviously lacks a moral compass. The service was spotty as was the food. My wife had to remake the beds every night because the cabin stewards did not know how to make a bed. One end of the sheet would hang down 6 inches while the other end was on the floor. The bedding was course and uncomfortable. The ship was understaffed. The pool deck was directly above us. They would drag the deck chairs around at 6:30 AM, waking us up. On the plus side, the entertainment was very good as were the daytime activities. The air conditioning worked well. Read Less
Sail Date April 2017
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a ... Read More
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a Category D, concierge suite on deck 9. This suite is known by Regent to be noisy and they admitted there was a design flaw in the ship that allows the sloshing of the swimming pool water to be heard in "6 or 8" cabins. Still, they sell these cabins with no disclosure and no discount (like an obstructed view cabin might be sold on other ships) hoping no one would notice or complain. We did complain but they said nothing could be done as the ship was full. On day 3 of the 7 day cruise, a penthouse suite on deck 10 opened up (I don't know why) and we were moved to the larger and butler attended suite. It was an appropriate and appreciated response but a 6 star cruise line and ship should never have such issues. The food on board was excellent, well prepared and mostly well presented. The included tours were average at best with a "Jungle River Raft Trip" in Belize being the notable exception. It was a wasted day with nearly two hours travel each way from the ship only to float in conjoined rubber rafts on a very lazy river for about a mile. Over an hour of the trip to the river was on old school buses and washboard roads. Not good. The public areas of the ship were roomy and never felt crowded and the entertainment was very good but also very "cruise ship" with talented singers and dancers performing in a well designed venue. The ship, in general, is in need of a major refurbishment. Even in a penthouse suite, some drawers in the dressers wouldn't pull out, there were stains of some sort on the patio door and it's latch was missing a screw and loose.One of the bath towels had a hole in it, etc. Just not Regent/Crystal class stuff. If we're going to have a Princess/NCL/Royal Caribbean experience, we shouldn't be paying Regent prices. Read Less
Sail Date April 2017
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were ... Read More
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about. Excursions that were part of bundle package were cancelled within weeks of cruising to later find them available on the ship for a price. Day in Havana excursion was boring and basically the same as another tour we did day before. Tour was more than 2 hours longer than what it was suppose to be. Not enough time at stops to absorb what was around us. For the first time in all the cruises we have taken the cabin attendants were marginal. its definitely not the same level or friendly personalized service we received on our previous Regent cruise. Service was slow and not everything ordered was delivered. First night took more than 3 hours to receive meals that were delivered cold. Breakfast ordered for 6 AM and showed up cold at 6:50 AM. Asked for decaf drinks received caffeine drinks. The ship overall was "tired". Our room smelled like mildew. The shower didn't drain the first day. Woman's 2 stall bathroom on Deck 5 had 1 toilet out of service. It's time for dry dock. There is little to do on sea days. This cruise was not worth the cost. Entertainment was just OK. Do not know if we will ever cruise with Regency again. Read Less
Sail Date April 2017
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 ... Read More
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about, one being a man made beach resort owned by NCL. It was great to visit Cuba, but my review is mainly to do with the disappointing service and mishaps on the cruise. The staff worked very hard, but didn't seem to get on top of things. While in the main, the food was nice when or if you got it, (one course omitted completely one night, and our sides didn't arrive another night), the wait staff were so under pressure it was difficult to get their attention if you needed anything. There were a number of Regent VIP's on the trip, who had officers milling about them and I even saw one of them send their food back to be cooked more when in the Compass Rose. The service in Prime 7 was just okay with the vacated table beside us left uncleared for the rest of our meal. The steaks we ate were very good but the sides were disappointing. Our meal in Signatures and the Italian were the best dining experiences this trip. I'm not sure if Regent have disimproved due to being taken over by Norweigen Cruise line, but its definitely not the same level or friendly personalised service we received on our previous Regent cruises, which was 6 star service. The staff were hugely under pressure so didn't have time for niceties. I do hope Regent get their act together and not sit on their laurels thinking that new ships like their Explorer will keep the clients coming. On a very positive note, the shows were the best of any of the cruises we've been on with Regent to date and their orchestra was outstanding, they also played in the Horizon bar in the evenings, plus our veranda suite was very comfortable, with great bed and pillows. We slept very well each night with the aid of their double blackout curtains. Read Less
Sail Date April 2017
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S ... Read More
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S experience. It’s noticeable that Mariner is bigger than Quest/Journey : approx 100ft longer , and 10 feet broader . ( and 48k tons as opposed to 31k tons) (and yet similar guest numbers : 700 as opposed to 650 Az guests). The interiors are more opulent, and the extra space is very evident in the public areas. The “standard” cabins have proper bathrooms, unlike the tiny shower cubicles on Azamara. But then the deck 8 cabins on Azamara are superior to Mariner standard cabins...so price comes into play. The “uniqueness” of Azamara is the staff and officers attitude and welcome. The officers on Mariner are practically invisible , as is the Captain. Even his PA announcements are very difficult to understand due to his accent. Whilst we encountered a few really great staff, the majority failed to impress. In particular they have many Eastern Europeans , and we found their attitude rather brusque , functional and business-like. Their level of English comprehension and speaking also sometimes lead to minor difficulties. They seemed under pressure a lot of the time , and thus service was inconsistent... getting plates cleared , or a refill was always slightly stressful. Each individual “incident” was trivial in itself , but you could never quite relax and get the 6star experience that Regent promise. I stress again a few staff members particularly in Compass Rose stood head and shoulders about the rest in terms of genuine care and attention. (eg we’d always ask for a table in Riskys section on Compass Rose.) This attitude issue extended to security staff : sometimes you’d be greeted with a smile and “welcome back Mr blogs”, but more often that not , they just scan your card with no words or eye-contact which is in sharp contrast to what we were used to experiencing on the Azamara. The Mariner food I believe is superior to Azamara. We are vegetarians , so cannot speak to the normal menus , but their plates looked good , lobster , steak.... There was always one vegetarian option, but once we had established contact with the Executive chef , he made daily specials for us , which were really good. We had a good meal in Signatures , the service there is particularly good and you were made to feel special. The Pool Grill always seemed a bit chaotic. The (buffet) lunch “out the back” was always a pleasure (Verandah), although vegetarian choices were very limited. There are 3 “bars” to meet before dinner..so it hasn't quite got the focus of the Azamara pre-dinner meet-up, but there is so much extra space, it still works well, either “dancing” on 6 or enjoying sunset on 12. The song and dance shows are slick and professional if a bit kitsch for my liking.. I cannot comment on the excursions as we tended to do our own thing. The free all-day champagne is obviously a distinguisher from the Az’s weird drinks policy and there’s none of Az’s crazy “only some cocktails are free” policy. (But someone told me the AZ are now serving prosecco as part of the AI wine list) The demographic was noticeably younger that a comparable Caribbean cruise last year on Az Journey. I.e. significant numbers in their 40s and 50s on Mariner as opposed to all “seniors” on Az. Dress code was followed better on Mariner than on Azamara : although there were still some “polo shirts” in the evenings , overall most folk made the effort to dress up. (smart dresses and jackets). So do I prefer Az or Regent...?...tricky...There is undoubtedly something really special about the ambience and welcome that you get on Azamara from all the staff. Does that over-rule the extra space , opulence and free fizz on Regent???? Some repeat Mariner guests told us they thought standards had slipped since the purchase by Norwegian. Read Less
Sail Date March 2017
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The ... Read More
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The food was good though the service in the restaurants, especially Compass Rose was very slow. On the first few days we seemed to be chasing evening meals as if you didn't get in as soon as Compass Rose was open you generally had a very long wait for a table. When you did get a table it was still a very long wait to be served. The other alternative the Italian restaurant could sometimes accommodate but otherwise it was a long wait. As for the speciality restaurants. Prime wasn't worth the effort though Signatures was perfect, best food, best service Service in the bars was excellent though in most cases not personal enough, just professional.. The entertainment was better this time though still not enough of the better artistes. The singers and dancers were excellent. We missed the film shows as we always seemed to be still hanging around for dinner. I know the ship was due for dry dock but an overhaul was overdue. It was so tired . There is a lot more we could say but I guess most of it has been said by others. Why on earth this ship still comes out on top in reviews I don't know. It doesn't say much for other cruise lines. Nobody else mentioned special evenings in the reviews we have read, and there didn't seem to be any. No deck entertainment and the one evening dress evening disappeared between our bookin g in September and March though I had checked that there would be one. Disappointing when you have specifically bought new evening outfits .The catamaran cruise was brilliant, good fun. The last night I was taken ill but managed to survive long enough to catch the flight though a long wait between disembarking at 9 am and flying at 6.30 pm didn't help. On the flight home my husband was taken very ill and had to have oxygen and assistance on arrival at Heathrow. He was subsequently admitted to hospital and we were tested and found to have Legionella. Not what you expect from a top cruise line. We would not go again, indeed it has put us off cruising altogether. No official photographer, and hardly saw the captain. We could go on......... Read Less
Sail Date March 2017
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not ... Read More
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not professional. We felt this ship might be used as a training ship. The handgrip in the shower was in the back of the shower. Useless! One bar opened at ten outside on the pool deck. Other bars opened at 12, 1, or 2. Never were sure when. Our other trips were on the Navigator and we loved that ship! When we complained about the handgrip in the shower, we were told "yes we've had other complaints about that". No attempt to fix that. A bar costs about $25. We feel the ambiance of this cruise line has changed with the sale of Regent to NCL. The whole experience is different. Read Less
Sail Date March 2017
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this ... Read More
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this category was originally designed for single travelers, but couples were booked in all of them. They are still working out many problems left by the shipyard. A couple of major omissions compared to the rest of the fleet are the lack of a forward open deck to enjoy sailing in to ports and there is no rear lounge. The "Horizon" lounge is called Meridian and is located mid-ship. There is no rear entry to the Compass Rose so those with suites in the aft have to walk all the way to the forward lifts, go to deck 4 and walk a long way rearward to access the restaurant. It was particularly difficult for guests with mobility problems. The ship has a lot of wasted space and the decorations are too gaudy for our tastes and toe overall ship size is too large for us. The staff, as always is excellent and the food has generally been quite good. Many guests feel as we do and prefer the other ships to the Explorer, particularly the Navigator & Mariner. Read Less
Sail Date March 2017
DONT BOOK SUITE IN BACK OF EXPLORER>all suites in back. we were in 880. don't book a suite in the back of boat . View blocked by half walls instead of a see thru railing. So when u have room service on your balcony u get to look ... Read More
DONT BOOK SUITE IN BACK OF EXPLORER>all suites in back. we were in 880. don't book a suite in the back of boat . View blocked by half walls instead of a see thru railing. So when u have room service on your balcony u get to look at the half wall. Or when u lounge u only see the half wall. no one told us the agents did not know. all the brochure photos show glass see through railings, so instead of relaxing in thew room we had to find a public sitting area everyday. I talked to reception they said they could not do anything to move to a view room. Have tried to write to CEO no response. also some loud night noises some vibrations ?? should not be on new ship. Also pool deck chairs were always filled with someones personal book or ? so very difficult to use pool deck chairs. staff should have regulated when people leave. same old resort lounge chair game. get up early put a book on chair reserve for the whole day. staff was very friendly looked like they enjoyed the work. restaurants very good food service and presentation. Read Less
Sail Date February 2017
The most luxurious ship in the world? The visual consideration is certainly a fit for this description, but the service cannot make the claim. We had very high expectations for this cruise, but cannot say that they were met. But first, we ... Read More
The most luxurious ship in the world? The visual consideration is certainly a fit for this description, but the service cannot make the claim. We had very high expectations for this cruise, but cannot say that they were met. But first, we must address what was RIGHT and GOOD about this ship, especially for those who are looking forward to their cruise. The public spaces are beautiful and there is so much attention to detail that spells luxury, its as if you need an entire week just to explore and examine all the lovely accoutrements, artwork, lighting, ceiling & wall finishes and fabrics. The dishes for each restaurant are a journey in themselves. Even a lower end cabin provides the best shower experience we've enjoyed on any cruise ship. Housekeeping is discreet and thorough. The dining staff--particularly the experienced managers and servers are superb. And the food? Outstanding, sublime, delicious! I was so upset that I didn't discover the fresh juice bar on the pool deck until 3 days in. Okay, here goes our disappointments: An aft cabin brought with it soot and a virtually unusable deck area. Service on the upper pool deck was spotty: empty glasses and dishes stayed out for hours, there was often no staff on the deck at all (don't know where they got the 1:3 guest to staff ratio from--certainly not here) and a pet peeve: when a guest got up from a chair, the pool staff did not strip the chair of its cover and provide a new one. Often just a rolled towel was placed on the chair. So you sat in someone else's sweat--ugh! One afternoon of the 10 days, we were offered a cold washcloth. One afternoon. That's it. And we have never been on a luxury ship (Silversea, Cunard, Windstar, Celebrity) with so many negative responses to requests for simple items including premium bottled water and premium bottled water in an ice bucket. These requests seemed foreign to the servers at first. About halfway through the cruise, after sharing our concerns with the reception/concierge staff, these requests were finally met. It just seemed odd that we needed to bring it to the attention of the powers that be. Aft of the ship while at sea, there was always a loud wind whistling through the cabin--thankfully, when addressed after several sleepless nights, they sent a carpenter who affixed weather stripping along the bottom of the cabin door, so that we no longer had to listen to it. But you will hear that wind whistling, perhaps even in the other aft cabin...For you Pilates and Yoga and stretching advocates: the area in the gym for this activity is so small that only perhaps 3 people can engage in these activities--bad design, especially since most of the average age group for these cruises will want to do this. The ship is not particularly smooth: there is a lot of shuddering and rocking. Yes, it was a bit windy, but the noises and rocking exceed what should be for a ship with stabilizers. And finally, afternoon tea. On the most luxurious ship in the world, you have your selection of TWINNINGS tea bags to accompany your finger sandwiches, scones and pastries. TWINNINGS. TEA BAGS. In paper packets. Please REGENT, get some loose tea or even some silk bagged whole leaf tea. Tea Forte, perhaps? But not TWINNINGS. Not for this ship.We found the entertainment to be a little above average with a wonderful Broadway singer who did very well (except for the song about how to spell her name--a little self promoting). The shops were disappointing, we expected a better selection, but there were some surprises. NOT TO BE MISSED: the trio who sing every evening and during the day---serenading people sitting on the pool deck. Will we cruise REGENT again? Not sure--we really hope they take the time to train the newer staff who do not understand foreign cultures and will not take the initiative to fulfill a request that is not within their "normal" experience. Until that happens, we find that as lovely as this ship is and despite how outstanding the food is, what makes a cruise "luxurious" is also outstanding service. And the EXPLORER is just not there yet. Read Less
Sail Date February 2017
We chose to go with Regent for the 3rd year in a row after very good experience on the Navigator. Explorer has been hyped as the most luxurious cruise liner in the World, so we thought we would try her. She looks beautiful and the ... Read More
We chose to go with Regent for the 3rd year in a row after very good experience on the Navigator. Explorer has been hyped as the most luxurious cruise liner in the World, so we thought we would try her. She looks beautiful and the interior art, decor and appearance is gorgeous and the furniture is very comfortable too. First impressions are very good. The main problem for us and a number of other passengers we spoke to was just how she failed to provide the level of comfort required of a luxury ship when sailing. Even in calm waters at the stern of the ship where most restaurants are, she 'jogs' from side to side, like a car with an out of balance wheel, then when seas become a little more challenging (but no more than a Force 2-3) our suite would groan and creak like an old Spanish Galleon! The ride was on occasion akin to that of a car ferry crossing the Irish Sea, with lots of slapping and banging going on. Fortunately after 4 or 5 days the seas became like a mill-pond, so the majority of the problems subsided but the 'jog' persisted. Unfortunately, the staff on the ship seemed rather laissez-faire and on several occasions we had to 'chase-up' instructions for drinks, towels and general service. This was very surprising and disappointing because as previously mentioned our experience with Regent in the past has been excellent. Moving on to our suite, 810. There was no cold water to the wash basins...just tepid...not great for cleaning your teeth, obviously not fixable during our cruise! The satellite TV reception was poor and the sound system akin to my transistor radio of the 60's. The patio door was almost impossible to close properly and whistled and sang in the wind all night long. Drawers and cupboards were poorly fitted and in our opinion were not of the expected quality, having pull handles with very sharp edges. The ensuite door would not close without slamming, not desirable for your partner asleep after your mid-night visit to the bathroom. The internet package only allows for one user at a time....trips out often and is extremely slow. There is a limited number of music channels on the TV and no facility to play your own music through the suite system, via iPod or MP3. Annoyingly, the walk-in closet door was not lockable in the open position and had a tendency to close itself, cutting the lights whilst you are inside. The ensuite door has deep scratches in it, where the suite door can run into it when opened. Finally, one of the two quality coat hooks behind the door has broken off and been replaced by a cheap 50 cent chrome one, that you might put in your garden shed! The bed is very comfortable, the 2 seater couch is not and there is only one chair in the suite, so with no 4th chair its not possible to entertain friends for a pre-dinner cocktail. Our room stewards were very good. Room Service. We called it once for some Champagne and Shrimps, so we could watch the sunset. It didn't arrive. A bottle of Champagne arrived 90 minutes later as were were going to dinner. Someone forgot.....The F&B manager and Head Chef were nice and very apologetic....but the moment had gone. Generally, the restaurant food was very good. Especially in the Pacific Rim and Chartreuse, however, on several occasions it was overcooked and had to be sent back. The Veranda cafe is great for breakfast but there are never any berries on display, be warned that if you want anything not on show, someone has to go 'downstairs' for it...and that takes time. There are never any 'no sugar added' deserts available, which was very surprising and maybe a policy with this ship but for diabetics and those conscious of sugar intake, only 'nsa' cookies were available. Overall, we enjoyed the cruise, as the weather was very good and we met some nice people. However, we would not travel on the Explorer again, as we believe that it has problems in terms of comfort and service and does not represent the value expected.This would not deter us from travelling with Regent again but we would probably go with Silversea or Seaborn for the next cruise Read Less
Sail Date February 2017
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