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198 Regent Seven Seas Miami Cruise Reviews

Almost everything about this cruise was wonderful. The ship is beautiful. The food, service and entertainment were all very good. We liked the new restaurant, Pacific Rim, and thought the expanded menu in Compass Rose was an ... Read More
Almost everything about this cruise was wonderful. The ship is beautiful. The food, service and entertainment were all very good. We liked the new restaurant, Pacific Rim, and thought the expanded menu in Compass Rose was an improvement. We liked the food in Chartreuse better than the old Signatures. But we thought the menu in Sette Mari could use an update. According to the RSSC website, one of the perks for staying in a Master or Grand suite is "VIP status to include dinner with the Captain." We stayed in a Master suite, but did not get invited to eat with the Captain. I asked for an explanation, but did not get one. Instead, we got a last-minute invitation to eat with the Staff Captain. Regent should remove this perk from its website if it does not intend to honor it. Embarkation went smoothly and disembarkation was OK until we left the ship. In the past, Regent had numerous people directing passengers to the buses and the buses were clearly marked. But on our last 3 cruises, we received almost no help locating the right bus. We ended up on the wrong bus, but fortunately it went to the right airport. Apparently, Regent loses interest in you once you are off the ship. Read Less
Sail Date December 2016
I wanted to visit many islands in the Caribbean & Regent cruises got high ratings. The special reservation restaurants were ok but not outstanding. I thought the wine was poor quality. Perhaps they should just charge for wine & ... Read More
I wanted to visit many islands in the Caribbean & Regent cruises got high ratings. The special reservation restaurants were ok but not outstanding. I thought the wine was poor quality. Perhaps they should just charge for wine & put money elsewhere. Poor selection of beers! Good choices on mixed drinks. The entertainment on ship was pretty poor & the lecturer was very disappointing. The cruise ship up the St Lawrence seaway(Pearl) the lecturer was outstanding so we expected that quality. Being charged $1000 for a trip to the ship's doctor was OUTRAGEOUS! 3 lab tests, exam, & antibiotics. BE VERY CAREFUL IF YOU VISIT THE CLINIC! I think the Regent people should have absorbed some of the cost. I can submit these charges back home but they will cover a minimum about~ $200!! Shore excursions would have been much better had they started later in the day. Who wants to go on a tour at 8'oclock in the morning when your on vacation. There were varied tours which was good. Disembarkation was a bit crazy. Having people catching a flight for noon and others for a flight in the evening to be on the same bus was nuts. We were also dropped off in the wrong area for our flight. Overall I was disappointed in the Regent cruise. Read Less
Sail Date December 2016
We have cruised on Celebrity and many cruises on Azamara in the past. My wife's cousin and her husband were very pleased with the complete, all inclusive Regent experience, so we decided to give it a try. We did read a number of ... Read More
We have cruised on Celebrity and many cruises on Azamara in the past. My wife's cousin and her husband were very pleased with the complete, all inclusive Regent experience, so we decided to give it a try. We did read a number of reviews on the Mariner and while most of the reviews were very good there were a number or write ups that were not so positive. We did not see any evidence of the complaints. Within a few days on the Mariner, we were very pleased with our decision to try Regent cruises. So much so that we booked an 18 day cruise on the Voyager while on board. Overall the Mariner was very clean and was surprised to learn that the Mariner was scheduled to go in for refurbishment early next year. Our experience: - Embarkation was smooth and quick, public areas were all open for guest to enjoy food and drinks and relax while waiting for the suites to be ready for guests. - We were very pleased with the size, condition and cleanliness of our suite, which included a spacious bathroom with a large shower as well as a walk-in closet. - all services, dining and entertainment were top notch. - we were surprised and very pleased with the selection and quality of the included (free) excursions. - Disembarkation was slow and delayed - Reason for this was due to US Immigration Officers were late in coming on board to perform a face to face check of non-US citizens. However there was ample time for the airport transfers. - About the only thing that we feel could be improved is that a small number of guests on this cruise did not respect the evening/dining dress code. Read Less
Sail Date November 2016
Second Cruise with RSSC. From embarkation to the end of cruise everything was as expected and described. When it says all inclusive it actually means it Itgink our bill at the end was for 45$ Which was only fir some minor ... Read More
Second Cruise with RSSC. From embarkation to the end of cruise everything was as expected and described. When it says all inclusive it actually means it Itgink our bill at the end was for 45$ Which was only fir some minor essentials. The service and staff were excellent throughout and all the excursions were well organised.There was no pressure to do anything so it was your choice to go out on your own if you wished.The highlight Tour fir us wasThe Sting ray trip. Having been on the ship before and been in a Penthouse suite were a little cincerned about whether the Balcony suite would be sufficient.It certainly was and as ALL the benefits of all inclusive are more or less the same there is little duffer an even aoart from extra space. We would happily book again in a similar suite and use the saved money towards a further trip. Read Less
Sail Date November 2016
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". ... Read More
We went expecting…or at least hoping…to be overwhelmed. I apologize for the length of this review but a lot needs to be said. I have broken it down in categories. This was our 6th cruise but our first "all-Inclusive". We made the decision to splurge and go all out for our 40th anniversary in November, 2016. We had heard many great things about Regent but, alas, we also heard from seasoned Regent travelers that they would no longer sail on RSS since it was taken over by Norwegian due to the "lack of service" that they were used to. We booked it anyway because other friends were still happy. We went in with our eyes open but we did not expect to be disappointed in the one thing we most looked forward to: Butler service. The ship is beautifully appointed and the cabin was large and perfect (except for a/c control). However, the butler did not meet expectations. The steward greeted us in our cabin a short while after departure with 3 of our 4 bags. He was surprised that we had not yet met our butler. (Not off to a good start.) Later in the evening, they finally found our lost bag and it was delivered by the long-awaited butler. He showed us around "some" the cabin and seemed pleasant enough. He did not explain any of the electronics and although the cabin supposedly included an iPad he never produced one. In hindsight, it might have been helpful for shipboard services (maybe even to contact our butler!!). It also included pressing which he never offered. Over the next 11 days, I do not think we saw him more than once a day on average. Even then it was quick and brusque. He always made us feel as if we were bothering him. I guess if you have a butler, then the steward does not come around so we basically paid for "super service" and got none at all. On the second evening, we ordered canapés (which are included in the “all-inclusive”) in our Penthouse Suite to go with the bottle of champagne that was in the Suite when we came aboard. He added crab legs to our order on his own initiative, but we graciously explained that my husband did not eat fish of any kind. The next night, he brought us shrimp. We are easy-going people – we rarely complain and are not very hard to please but this guy did not even try to learn our preferences and routines. As a secondary issue, his English was poor, he was very soft-spoken and he would not make eye contact – all of which made communication that much more difficult. Let me add that we once went to a "Sandals” resort where we upgraded to their butler service. We were assigned three butlers who were available to us almost around the clock. After the first day, they "knew" what we wanted before WE did. I expected pretty much the same kind of service from Regent - NOT. There were dozens of “little things” that led to my “3 star” rating - with the butler service being the biggest disappointment. Some other notables: The woman at the Destination Services desk did not smile for 11 days and was very rude EVERY time we asked a question. But the rest of the staff was awesome. The excursion team on the docks (especially Luke) went out of their way to accommodate us when there was a weather issue. (Luke knew us by name after the second day.) The wait staff was very friendly and tried to please although there were sometimes language problems. Ashley on the security team called us by name every day after about Day 3 when we came back on board - long before he saw our IDs. The bartender (Inna) at the pool bar not only remembered me but also remembered what I drink. So to these people, I give 5 stars. DINING: Disappointed by some and pleased by others. "Prime 7" did not live up to the hype. My hubby’s NY Steak was not edible and neither was my whole main lobster - on our anniversary night!! We decided to give them another chance and were able to get reservations for second night. This time, hubby had the filet and was quite pleased. "Signatures" steaks were even worse. We dined most evenings at Sette Mari and were never disappointed. The Veal Osso Buco they offered was the best I have ever had. We only had breakfast at Compass Rose one day because I sort of got turned off by finding a hair in my eggs. Ugh! We pretty much did breakfast and lunch at the La Veranda buffet. Hubby says they (which becomes Sette Mari in the evening) had the best Caesar Salad he’d ever had!! Overall the desserts looked beautiful but lacked much taste. EXCURSIONS: Some were just okay but a few were totally awesome. Our first tour was the "Swim and Ride the Dolphins" excursion in Cozumel. This was an unbelievable experience. I was not sure I would do it because I had read that the dolphins were not treated well in some facilities but that was SO not the case where we were. It was a beautiful marine aquarium and it was obvious that the trainers loved their work and that the dolphins loved them. Highly recommended!! Then came Belize – the "Cave Tubing" excursion. Both the cave tubing itself AND our bus tour guide (Peter) were 5-star. It was about a one-hour ride to the river and caves and this young man (speaking wonderful English) told us all about Belize, the city, the schools, the culture, it's history and its current political issues with Guatemala. Once there, we set out on a 40-minute walk along a beautifully-manicured trail through the jungle with another great guide who spoke flawless English. We were all carrying our large inner tubes but this was not an issue. For the one lady who did struggle with it, he carried her tube! Upon arriving at the river, we entered the water and sat in the tube. Only our behinds were wet (and feet from wading in). He tied the 8 of us together and we started "water rafting" down the river - very smooth, clear water with rocky bottom. The caves are not completely dark as there are a lot of openings and there was plenty of room between us and the stalactites. Again, the guide was very informative with lots of history regarding the caves. This excursion may have been the "highlight" of our entire 12 days. One additional comment: We are divers and the dive shops that Regent sourced were excellent. However, there were only two dive days offered on the cruise (one was "inclusive" but the other was not - we paid extra). There should have been more diving options in this world-class diving region. We only wish that we had done our own research (as some other divers did) and arranged dives in a couple of the other ports-of-call like Cozumel and Roatan!. ENTERTAINMENT: Regent had a company that did several song and dance shows that were truly Las Vegas-quality. They did a cirque de sole'-type show that was absolutely stunning. But this company only performed (I think) 4 shows out of the 11 nights. The rest of the entertainment was mediocre at best. Regent's shipboard band, though – which provided music for most of the shows and many lounge acts – was TERRIFIC!! Our biggest entertainment criticism is there was only one show per night with a 9:30 pm start. This was a bit late for many of us who had early dinner at 6:30 or 7:00 and then had an hour or more to kill before the program began. I realize that the Mariner is a smaller ship and it is not practical to have an early show and a later show as many of the larger ships do, but on several occasions we decided to “call it a night” after dinner with wine and did not stay up for the show, especially if we had an early excursion the next morning. A word about the wines: We are wine-lovers and the selection of “house wines” was quite good – and plentiful. The restaurant staff and wine captains (especially Roderick in Sette Mari) were generous and helpful. The “Reserve” wine list was phenomenal and the mark-up on those additional-charge wines was very reasonable. The Spa: Canyon Ranch generally runs a good operation but the Mariner’s people were not up to snuff. I had a massage on our anniversary morning with a masseuse who didn’t shut up for the entire hour – most of her chatter trying to sign me up for the NEXT massage. My husband’s masseuse was OK but nothing special given the $195 cost for an hour. In hindsight, we wish that we’d used the ship credits we spent with them for more wine upgrades! :) To sum up - I give the butler a 1-star, the restaurants a 3-star, most of the excursions a 3-4 star (with exceptions to the two noted above) and a 5-star to most of the crew. Would I do a Regent cruise again? No. Would I do Regent’s butler service again? ABSOLUTELY NOT!! While the overall experience left us with some nice memories, there were sufficient negatives that we will look at other “all-inclusives” for our future cruises. Read Less
Sail Date November 2016
The cruise was or second on Regent. We may not take a third. While the stateroom was excellent, the sleep was great, and the on-board staff tried its best to please, it was obvious that the customer experience had been degraded since our ... Read More
The cruise was or second on Regent. We may not take a third. While the stateroom was excellent, the sleep was great, and the on-board staff tried its best to please, it was obvious that the customer experience had been degraded since our European cruise in 2012 (and since the company had been taken over by the more populist Norwegian Cruise Line.) Example: the staff seemed harried and overworked all the time. The cuisine was spotty. It was 5-star excellent in Prime 7, 4-star in Signature, Compass Rose and La Veranda, and just 2-star in the Italian restaurant. The wines available to all were similar to Cosco's $7 specials. (You want a Napa? Pay something north of $100 extra per bottle.) We were met by mass disorganization by Regent's land-based staff when attempting to select excursions in advance. Everything for us and others was wait-listed and passed on to the shipboard crew to untangle. We got our first-choice excursions by making a beeline to the Excursions Desk upon boarding. Unfortunately, one of the trips was fouled up by the vendor, whose unexplained disinterest resulted in four couples spending an hour in the hot Caribbean sun while "waiting" for a bus that was actually parked there all the time. -- and another four couples simply giving up and returning to the boat. Bottom line: We spent serious money for the trip, but we do not feel that we received value for the money like we did on our 2012 cruise. Read Less
Sail Date November 2016
We choose this cruise because it was inclusive,cruise,food,drinks,tours and tips.The ship was also mid size only 700 passengers. The service was good but the tours where not very organized and not worth the money. We usually cruise ... Read More
We choose this cruise because it was inclusive,cruise,food,drinks,tours and tips.The ship was also mid size only 700 passengers. The service was good but the tours where not very organized and not worth the money. We usually cruise Princess and have always had a pleasant experience. The only exception would be their cruises are far more packed with people. Once you get over the crowds the rest is fine. We would not spend the very high price to cruise Regent again, it is not worth the huge difference in price. I guess we don't feel the need to be treated like the King and Queen of the cruise, just good service and a fine experience is all we ask for in a cruise, and of course the venue. The cabin was no bigger then the cabin in the Princess,and in fact the cabin seemed to be not as well laid out. It was clean and had some nice complimentary room drinks and fruit, it also had a King bed(nice touch). The food was usually very good and the service was good, however, you had to wait for a table most nights and the setting took over a 1.5 hours to complete. Read Less
Sail Date April 2016
Not interested in another Caribbean cruise, we jumped at the opportunity to sail out of Miami going northeast instead. All the ports except Nassau were new to us, and two were overnights, so it offered a chance to really explore these ... Read More
Not interested in another Caribbean cruise, we jumped at the opportunity to sail out of Miami going northeast instead. All the ports except Nassau were new to us, and two were overnights, so it offered a chance to really explore these destinations. We were offered an exceptional price for a concierge-level cabin mid-ship on deck 9. We've decided that these 700-passenger ships are our favorites--big enough to find your favorite places to relax but small enough to run back to the room from time to time without it seeming like a hike (or using the elevators). We're walkers, so out we went into the streets of Miami, Nassau, Hamilton, St. George, Norfolk, and Charleston, finding interesting pubs, local beers, vernacular and notable architecture, and impromptu cemetery and garden tours. I think being on foot gives you a look at the city unobtainable in any other way. Some on our ship saw a certain church in Charleston as they went by on their tour bus, while we wandered in for noon prayers and sat in the same pew that George Washington and Robert E. Lee did. Signing on late meant we were shut out of the more popular shore excursions. The few we took were our least favorite part of the cruise. Only the space center was memorable. Had we gone on the all day trips to Williamsburg or Jamestown, or seen the plantations in South Carolina, we may have had more to say on those, but we chose to do our own thing. Bermuda and Charleston both rated highly in interesting things to do, and I wish we had had another day in each. We enjoyed the food more on this voyage than our previous Regent cruise, particularly Signatures. Compass Rose did a great job, too, and I'm thankful for the Canyon Ranch selections. La Veranda/Sette Mari seemed a bit frantic and crowded. We only ate there a few times for lunch and once for dinner. The bartenders were great; the Horizon lounge became our go-to spot before and after dinner. The big stage shows were entertaining and impressive in that space. I hope to never see another ventriloquist on board, however. The enrichment speaker was a disappointment. His information was a bit scattered, occasionally useful, but had some out-of-date elements, like when he said that the birdcage in Hamilton is used by traffic cops (it hasn't been for some time) and that the boat to Fort Sumter is a hundred yards from our ship (more like five blocks). As always, Regent handled the boarding and debarking process nicely. A Regent vacation is an easy choice. Read Less
Sail Date April 2016
This was our third Regent cruise, first one on the Mariner. Although the cruise was fully booked, it never felt crowded. There are lots of quiet places. Service on board is what makes this cruise line stand out, it is excellent. The ... Read More
This was our third Regent cruise, first one on the Mariner. Although the cruise was fully booked, it never felt crowded. There are lots of quiet places. Service on board is what makes this cruise line stand out, it is excellent. The food is good in the main dining room, but very good in Signatures and Prime 7. We are not crazy about Setti Mari. The cabin was roomy, lots of storage and a walk-in closet and a nice bathroom. The room steward and stewardess were excellent. The shore excursions are varied and well organized. No problems getting off the ship on time, or in the tenders where necessary. There are not a lot of organized events which is OK, but a bridge class would be nice for sea days. The lectures on this cruise were not good, about villains of the Caribbean which is not inspiring! Embarkation in Miami was unusually slow with long lines, but may be explained by the ship having to be sanitized due to sick passengers and crew on the previous cruise. We love this line with their all inclusive pricing and we already booked a cruise for September and next February. Although expensive we feel we get a great product for the price. Read Less
Sail Date March 2016
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you ... Read More
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you really look forward to visit and on this trip it was Gibraltar with really good shore excursions being offered. So imagine our disappointment when our stop was cancelled a month after our final payment was made with no explanation (I know they don't have too but this a premium cruise line) and Barcelona was changed to an overnight . When asked about on board we where only told it was for "operational reasons" and nothing more. I think I found the real reason when arrived in Barcelona when around 2PM to a pier with dumpsters and stacks of materials. Embarkation was as smooth as always with Regent really does a great job of getting you on board. A glass of champaign and off to lunch to meet your fellow passengers until your cabins are available. Our stop in Bermuda was as expected which was just OK. We arrived on Easter Sunday with almost everything being closed but a pleasant drive around the island each day was offered. We did learn quite a lot about the island so all in all not a bad stop. This was our fifth crossing and we where looking forward to the sea days and the interaction with our fellow passengers. One of Regent's greatest assets is a cadre of returning cruisers who enjoy travel and interacting with other guests and staff. You've never really done a crossing until you done "Regent" crossing. Activities are led by the show cast members which gives you the opportunity to get to know some amazingly talented young people starting out on their acting careers. The fun is not the games but having fun with the other passengers and cast members. Our crossing started out fine from Bermuda but we lost an engine before our stop in Madeira so we arrived late and all shore tours where canceled. We where able to get repairs so we where off to Barcelona passing Gibraltar at dawn but the weather was good entering the Med. Our arrival was around 2PM with our shore excursion beginning at 3PM for a 3 hour tour which after we where on the bus became a 5 hour tour (returning at 8PM with luggage outside your cabin by 11PM). OK, Barcelona is an amazing city and we really did get to see a lot of it. But beginning our tour so late the Sagrada Família was closed when we arrived so only got to see it from the outside. Returning to the ship we found the dumpsters full of pool and veranda furniture so I guess we now know why we skipped Gibraltar. It was not about a "Celestial Crossing" as advertised but getting the ship in early to start the refit. Service was not up to Regent standards in the Compass Rose dining room. Some servers where perfect with pacing of your meal like the finest restaurant while others just delivered the meal (how do you serve a Dover sole and not debone it for the guest) and you had to ask for refills of bread. The staff on the pool deck seemed understaffed with long waits getting your drink order taken and delivered. The shows where fantastic in all respects. Having met the cast during activities really gives you a focus when watching them on stage. With Regent changing production companies I hope they are able to maintain the very high standards they have achieved to date. You compare Regent with the finest available which after many exceptional cruises becomes a very high standard. Having to leave you door open to your cabin to use the internet is unfortunate lack of service. Hit and miss in the dining room shows a lack of training of new staff. Changing the itinerary after you receive payment without explanation shows a lack of respect of your very loyal customers. When you are spending a lot of money for a cruise you expect the best which we didn't receive on this trip. Let's hope this is a one off exception. Read Less
Sail Date March 2016
My husband and I have just returned from a 14night transatlantic cruise on seven seas navigator. It was a final cruise before a complete refurbishment in dry dock for 2 weeks. We had read the reviews so had a few concerns about the ... Read More
My husband and I have just returned from a 14night transatlantic cruise on seven seas navigator. It was a final cruise before a complete refurbishment in dry dock for 2 weeks. We had read the reviews so had a few concerns about the negative reviews. Let me reassure you it was the best cruise line we have ever cruised with and we have cruised with many others including Cunard and Royal Caribbean. Embarkation was quick and easy and we were met by friendly staff handing out champagne. A nice start! Cabins were not quite ready so we went to the restaurant for lunch. The staff were there to make sure you had a table of your choice and were serving drinks to our table. It was a self service restaurant, The Veranda, the food was excellent and again the staff were really helpful, especially with elderly passengers carrying their food to the tables for them, always with a smile. Nothing was ever too much trouble. When we arrived to our cabin we were very impressed with the cleanliness and the size of it! A bathroom with bath and shower, large king size bed, seating area which led into the balcony which although small plenty of room for a table and 2 chairs which we used often when the weather was nice. I loved the walk in wardrobe which had loads of space for hanging clothes plus drawers that even I couldn't fill and I take a lot of just in case clothes with me!!!! There was a bottle of champagne on ice and a lovely selection of fresh fruit. The fruit was replenished daily and the fridge filled with soft and alcoholic drinks plus bottled water which was also replaced as we used it. The bed was very comfortable with lovely fresh Cotten bedding and the most comfortable pillows! We were in a cabin at the rear of the ship which unfortunately was as noisy as other passengers said it was!! We slept with earplugs in and managed at first but after a few days of this noise we went to reception to ask if there was another cabin we could have as we were very tired from the disturbances due to the noise in the cabin, we found out we were near the propellers which is the reason for the noise and the vibrations which was constant. They were really sympathetic and upgraded us to a coseirge cabin at no extra cost which was mid ship. No noise or vibration!!! Fantastic! I would advise to pay the extra for mid ship cabins if you will struggle with the noise and vibrations. It was extreme vibrations! The food was superb in all the restaurants and the staff in all areas of the ship were friendly and helpful at all times. Not having to sign for every drink and not think about the price of everything was so easy. Plus free excursions which we booked ahead of the cruise. All online and simple to do. The tickets for these were in our cabin on arrival. The shows were pretty much the same as all cruises but were good entertainment. The seating for shows was very comfortable and we never struggled to find seating. Room service is fantastic. The day of departure was well organised and easy too. Coach transfers and hotel pre cruise etc were all organised for us and coach to airport at end of cruise had regency staff there until we entered the airport so we all knew where to go. This was a top class cruise company that we would highly recommend to anyone. Don't believe the negative reviews as we couldn't fault a thing. Worth the extra cost and will definately use them again. Read Less
Sail Date March 2016
This is still our favorite Regent SS ship. Great crew, wonderful large stateroom, fun days and a smooth crossing. Entertainment: Some nice comics but they had many movie nights. Like so many other ships, entertainment is no longer ... Read More
This is still our favorite Regent SS ship. Great crew, wonderful large stateroom, fun days and a smooth crossing. Entertainment: Some nice comics but they had many movie nights. Like so many other ships, entertainment is no longer goo. Dining: Prime 7 is always a great steak venue. Service in the main dining room, Compass Rose, is always great. When we arrived in Barcelona we had an overnight and enjoyed seeing the beginning of the renovations. Upon arrival, teams of folks waiting at the dock with lines of dumpsters. Seeing all the deck furniture, pool furniture, lounge chairs, dining room furniture being removed was exciting. We saw the photos of what the Navigator will look like after dry dock. RSS wants all it's fleet to be modern and look like their latest new ship, the Explorer. So nice to see our favorite ship being "fixed up". Read Less
Sail Date March 2016
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We ... Read More
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We booked this ship and itinerary because there really isn't much choice in the small ship market in the Caribbean. We really need the smallest ship possible for our mixed group of 5 including a 92 year old. Even after I booked the cruise I continued to worry myself by reading the mostly negative reviews, but taking them with a grain of salt! It did concern me that at one point I talked to a Regent rep about the reviews, and she stated that they never read the reviews! They stand by their product and reputation and don't care what people write. We had a mostly positive experience and really enjoyed certain aspects of the vacation. Even though tables can't be reserved at dinner, we went at 6:30 each night to Compass Rose and were able to sit at the same quiet table in the back with our excellent waiter Artiyun. We also greatly enjoyed noontimes at the Pool Grill although beverage service was spotty. Most of the time we simply walked to the bar and got our own drinks. The area in which customer service really broke down was the Destination Services situation. I signed us up - including our 92 year old - for shore excursions which were mostly bus tours. However, the walking distances from the ship to the busses was extreme and there was no assistance. It was hot and humid. Even much younger passengers were complaining. There were no golf carts or other assistance. In one port we asked the Destination Services hostess who was actually on the excursion with us for assistance in finding the golf carts (which we had seen around) for travel back to the ship and she stated that they were not her responsibility and she would not help. Finally a fellow passenger commandeered a policeman to have a golf cart come for a few of us with the promise of $20! In another port, the Destination Services staff person who was with us stated it was her first time in this port and she did not know where the restrooms were located, leaving us all with an uncomfortable 1 hour "shopping stop" with no restrooms. In another port, we were told that Regent would not allow their wheelchairs off the ship and the golf carts were not available - then we saw the neighboring Saba ship with many golfcarts marked with their banner, shuttling their passengers to the busses! Finally, the trip to Blue Lagoon to the Sea Lion Adventure was a disaster. We had taken this trip to do the dolphins 2 years ago and it was great. This year, because I knew the walking distance to the ferry was extreme, I sent our 92 year old ahead so he could walk at his own pace while I waited in the lounge for the trip tickets and the tour to be called. I even told the Destination Services staff this was my plan. When the tour was called and I had the three tour tickets, the tour operator would not give me all three wristbands. I had to run all the way to the ferry stop, get my father and husband, and walk them all the way back to the ship to get the wristbands. I almost cancelled the whole affair at that point. Finally about midway back the tour operation acquiesced and gave me the wristbands so I could get my father back to the ferry. At Blue Lagoon, we had about 5 minutes with the sea lions, then spent a very stressful and hectic hour trying to get the photos. It was chaos. When they called the 4:00 ferry I was still waiting in line. My husband told me to just get my money back, but the line at the cashier was too long to even do that. The ferry was overcrowded, and if we had not make it on this ferry, we would have been late to the ship. This is an excursion no responsible cruise line should offer to its passengers. It is indeed unfortunate that these type of experiences tainted an otherwise fairly successful trip. Read Less
Sail Date February 2016
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much ... Read More
After many cruises on many lines, took this cruise on Regent Navigator. So... this ship should not be charging what they do because, unfortunately, there are many other cruise lines that charge the same amount of money and are much nicer. Yes, this ship is going into dry dock for improvements, but, the physical layout of the ship will not be improved. The good, staff is pretty good, although no-one tried to learn my name as they did on Crystal. But they were a good wait staff. Entertainment, hmm....not that great. Two nights of looking at staff for entertainment. We were polite though. Not good. Yes, the ship has a vibration problem, and everyone on the ship is tired of hearing about it from passengers. So, my cabin was good, my cabin attendant was good, and tours were awesome, as was the guest lecturer. I would suggest that everyone, research your cruise and ship lines. Understand that there are good things and not so good things about ships and cruising, and make an educated choice for your next trip. I personally had a good time on the ship because the staff wants to please you, and they do. But, if you compare this ship to other ships of the same size, unfortunately, this particular ship would not match up. Read Less
Sail Date January 2016
We recently sailed on the Seven Seas Mariner on the 72-night Panama to Patagonia Grand Voyage. We wanted to take a bit of time before writing this review so that it was written from a thoughtful perspective rather that an emotional ... Read More
We recently sailed on the Seven Seas Mariner on the 72-night Panama to Patagonia Grand Voyage. We wanted to take a bit of time before writing this review so that it was written from a thoughtful perspective rather that an emotional viewpoint. We have been sailing with RSSC since 2007, and have logged 391 nights having sailed on several world cruises and grand voyages. On each voyage we enjoyed the experiences and we were really looking forward to circumnavigating South America. Several reasons that we chose to take this voyage rather than segments of the world cruise were that 1) we had never been south of Lima or south of Rio, so a huge portion of this cruise was going to be new areas to us; 2) We had never been to the Falkland Islands; 3) We enjoy fjords and glaciers; and 4) We had never been to Devil's Island. But to say we were disappointed with our recent experience would be an understatement. We are also deeply disappointed by the resolution proposed by Regent Seven Seas in regards to future cruise credits. We traveled on a Regent arranged flight overnight, arriving approximately 8:00 a.m., in Miami. There we were informed by Regent representatives that we would have to wait at the airport terminal for at least 90 minutes before being transported to the ship. We thought this was very odd, as we were certain we would not be able to board until the ship had been disembarked. Once we arrived at the cruise terminal at approximately 10a.m., we were informed by the cruise gate security agents that we could not enter the cruise terminal until noon, at the earliest. Accordingly we had to stand outside for two hours as there are no benches or seats to speak of. Now we waited another stretch of time while the ships personnel tried to get the computer systems working. That process took well over an hour, and we were finally processed very slowly as very few terminals were working. So our cruise started with a very stressful state of affairs. During the first leg of the journey (Miami to Lima), we commented to a number of officers including the Captain about the lack of any special events for the "Grand Voyagers." Typically there have been special welcome dinners or cocktail hours for the Grand Voyagers so we would get to know our fellow long-term passengers. We were told several times something would be scheduled, but nothing ever was. During the second leg of the journey (Lima to Buenos Aires), evidently several embarking guests came on board bearing a gastrointestinal ("GI") bug that spread quickly throughout the ship. We also found out from crew members that many of the sick passengers were told to isolate themselves in their cabins, but decided to disregard these orders, and further contaminated the ship. So for nearly the entire time of this segment we were subjected to "code red" procedures which limited access to many amenities. It was during this segment that we started missing ports. The first missed port was Iquique, Chile. Then Coquimbo, Chile. Then on the 8th or 9th we were told the ship had possibly picked up a fishing net in one of the pods, and that cruising speed would be effected. It was reported that we would not be going to the Amalia Glacier due to weather concerns. It was also reported a couple days later that we would not be going to the Falkland Islands due to weather concerns. However, in Montevideo, we met up with a ship that was paralleling our cruise route. It turns out that they were in the Falklands on the same day the Mariner was scheduled to be there and there were no weather related issues at all. Now the cruise really got interesting, and not in a good way. During the third segment (Buenos Aires to Rio) the GI bug continued to pop up and limit our access to amenities. Then in Santos, Brazil, we were informed the auxiliary generator had failed its regularly scheduled test, so we would be docked there until further notice. Due to that problem, we missed three additional Brazilian ports... Ilha Grande, Parati, and Buzios. Then the fourth segment (Rio to Miami) and missed yet another port, Devil's Island. We truly feel let down by the miscommunication, conflicting offers of credits, and the overall amount that Regent thinks is adequate compensation. We missed 8 ports or experiences out of a possible 47 which is over 17%. . Read Less
Sail Date January 2016
Despite the negative reviews posted for this cruise, we would like to post a positive opinion. We were on board Regent Seven Seas Mariner for 72 nights (from Miami to Miami), and although there were some disappointments and inconveniences ... Read More
Despite the negative reviews posted for this cruise, we would like to post a positive opinion. We were on board Regent Seven Seas Mariner for 72 nights (from Miami to Miami), and although there were some disappointments and inconveniences involved, we can't really blame Regent for any of them. Yes, there was a gastro-intestinal virus that came aboard in Lima and persisted until the end of the cruise, BUT we do not believe this was the fault of Regent. People were continuously advised to wash their hands frequently, and especially after using the bathroom, or before eating. However we witnessed loads of people who chose to disregard this advice. There were also people who decided to ignore quarantine orders and go off on tours, and we personally witnessed one "lovely" person actually grabbing a handful of lettuce from the salad bar with his bare hands instead of using the salad tongs provided ... and one wonders why the GI germs persisted. The crew worked long, hard hours scrubbing every hand rail, door knob, mah jongg tile, dining chair, etc. etc. etc. in an effort to combat the germs, and we really don't think they can be held responsible for the continued contagion. Several ports of call were cancelled. Disappointing to say the least, but I really don't think you can blame Mother Nature (read "swells") for this. There would have been many, many more complaints if people attempting to board the tenders were pitched into the ocean!!!! We had a wonderful cruise. Yes, there were cancelled ports of call, reduced levels of service (although always delivered with a smile and charm), and bad weather, but one cannot blame the cruise line for these circumstances. Traveling always involves a certain amount of risk, unknown developments, and surprise hiccups. If one is not willing to "roll with the punches" perhaps one would be better off staying at home. Read Less
Sail Date January 2016
Excellent experience. All inclusive. Great choices for included tours. Food and entertainment very good, service excellent and well done. On our cruise, mostly 50 plus well to do folks, no children.. Also 50 percent non USA, mostly Great ... Read More
Excellent experience. All inclusive. Great choices for included tours. Food and entertainment very good, service excellent and well done. On our cruise, mostly 50 plus well to do folks, no children.. Also 50 percent non USA, mostly Great Britain. Excellent lectures. Only down side is that ship needs a redo as it is looking a little tired. Very friendly attentive staff. Small ship 450 folks allowed one to get to know some fellow passengers and staff. Will try them again. This was our 14 th cruise, but first with Regent. Thought Crystal rooms had finer decor and as noted ship needs a redo. Getting on and off excellent due also to the fact that it is a small ship. Strange that they landed at different terminal then left from and they provided bus back to original terminal where we had parked which was quick and non issue. Not a fan of Miami vs Fort Lauderdale as traffic worse in Miami as we drive down from Sarasota , Florida. Read Less
Sail Date January 2016
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best ... Read More
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best dinner at Prime 7, small filet and crab legs were delicious. Compass Rose was also good, but the evening dinner at Setti Mari was a disappointment. Did not make it to any shows, but heard they were good. Did a couple excursions including Atlantis. It was well organized and worth the day visit. We also visited Great Stirrup Cay which I really enjoyed. I loved just relaxing and listening to the steel drum band. Also had a massage at Canyon Ranch Spa and enjoyed that as well. The gym is just okay. It's small and during high peak hours there was no cardio available. However, I enjoyed walking the deck when we were docked. There is a little track you can stroll around to get some exercise in. They have a small putting green and shuffleboard on deck 12 which got some action. The pool is small, but perfect for this size ship. Jacuzzi's were used and they were clean and the right temperature. Other than a just okay meal at Setti Mari everything was amazing. Read Less
Sail Date January 2016
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being ... Read More
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being put on coaches, nobody had a clue what was going on including the Rep. We got on the ship eventually, disappointing , stained carpets, a burger for lunch, red wine served in tumblers, a cup of tea was a cup of boiled water with a teabag on the side. The staff left here smiles in the Phillopines I assume. Coffee tasted dreadful. Food was ok some days, not good good others. No drop of at St, Barts, why God knows, the weather was perfect, the rest of the Caribbean was dirty. I decided to log a complaint early on in the trip, to garentee a response before disembarking, This was the response 15 minutes after I spoke with someone, sort it out with Miami head office, regards The General Manager. What a cop out. No way 6 star, will never use you again. I have given you a chance to reply to our complaint, but nothing from you at all. This ship was supposed to be refurbed, it. Is still in the 1980s. Read Less
Sail Date December 2015
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service ... Read More
We have cruised on various other cruise lines starting in 1976. The Regent Paul Gauguin 2x was a past similar experience for us. The Dining Rooms - Compass Rose, Prime 7, and Sette Mari have tasty menus, food and excellent service staffs. The Patio Grill at noontime biggest shortcoming is the lack of ice to cool salads with mayo and other non heat resistant dressings and contents sitting out in the open sun without being cooled by ice. The Island Excursions for the most part consisting of riding up one steep hill and down another. SAt. Bart's is over hyped . Also, this can be said of the remaining Isles. The Amazon River stops at the small villages at which the residents live with Sloths, Monkeys and Rats as pets. The opera House at Manaus is not to be missed. Most of the tourist items for sale in the amazon region are prohibited from entry into the US. Also, the Piranha fishing and Boi Bumba trips are lots of fun. The on board entertain consists of a resident song and dance troupe (Jean Ryan) from Miami and various comedy acts billed as "Direct from Las Vegas". The Pool Bar on Deck 10 has impecable service and a never ending selection of drinks. The pre-cruise hotel stay at the Hyatt Regency Coral Gables had the most comfortable bed I ever slept on and the Breakfast Buffet silky scrambled eggs were the best I ever have tasted. Read Less
Sail Date November 2015
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. ... Read More
This was our fifth cruise with Regent and the first on the Navigator, which is a smaller ship for 490 passengers. Check in was efficient and our suite was ready at 2:00 P.M. as promised. We were in the Penthouse A level on deck 11. The suite was clean and enough room for us. The suite came with butler service, which was very efficient, friendly and helpful. Both the butler and suite attendants always seemed cheerful and quickly learned our daily routine and worked around it. Overall, the service on the ship was excellent. There are several choices for dining, but we found the Verandah and the Sette Mari to our liking. The Compass Rose did not seem to meet the same standards as on the other Regent Ships. We went on several Regent excursions and found them to be enjoyable. We also went out on our own at several ports as the long bus rides and constant waiting for other passengers to keep a schedule gets tiresome. We had one major problem during the cruise: VIBRATIONS. Most of the public areas had some vibrations, but we were able to accept that. The most annoying and discouraging aspect of these vibrations was in our suite whenever the ship was in motion. Everything placed on the furniture rattled and the bed shook constantly, making sleep a luxury. It led to several afternoon naps when the ship was in port in order to catch up on our shuteye. I made an appointment to meet with the general manager, who was most polite and understanding. However, the ship was fully booked so we were stuck. The most disturbing part was his acknowledgment that others had complained about the vibrations but Regent had apparently not done anything to remedy the situation. He assured me that he would pass on my issues to the corporate office, which I appreciated but did not help us sleep! We have traveled the world and consider ourselves savvy travelers. If Regent knew about the vibration problem, which a cursory look at other reviews on this website will confirm, then it should make a full disclosure to prospective passengers. It may scare some people away, but in a competitive marketplace, it is the right thing to do. I looked at a new car several years ago and the sales manager indicated the manufacturer was still working on some issues. With that knowledge in mind, I bought a different model from the same dealer. Regent is charging higher prices for upgraded suites such as ours and not disclosing the problems that go along with the suite. Why ruin an expensive vacation by having to sleep in a bed that feels like a washing machine in the rinse cycle? Read Less
Sail Date April 2015
Just returned from 7 nights on Regent Navigator, our first with Regent. First the good points - the food is excellent, the theatre is large and the entertainment was generally high standard (apart from the dismally named 'Krew ... Read More
Just returned from 7 nights on Regent Navigator, our first with Regent. First the good points - the food is excellent, the theatre is large and the entertainment was generally high standard (apart from the dismally named 'Krew Kapers' which was as bad as it sounds) and it's really good that all the trips are included as are all drinks and gratuities. Now for the not so good. The transfer from the very nice hotel that Regent had put us up in to the ship was a joke. The bus driver tried to offload all his passengers (including several very elderly and infirm) at the wrong cruise ship! He pulled up alongside a Norwegian Cruise Lines ship and announced that we all had to get off and fetch our own luggage! This caused consternation and eventually we were delivered to the right ship, but several passengers required wheelchairs and these were not readily available. Once on board we were invited to take lunch on the pool deck, but no-one was around to 'show us the ropes'. Eventually we managed to attract a waiter's attention but really we should have been better looked after. Our suite was lovely, but I'm so glad that we were midship as the worst thing about the Navigator is the vibration. When having a meal in the restaurant at the aft of the ship on deck 10 it reminded me of being on a cross Chanel ferry as everything was shaking! I'd read other reviews which warned of this but I thought that the reviewers were being ultra picky, but I can assure everyone that they're not; it really does vibrate this badly. It took my wife 2 days to get her sea legs as a result, and others on board were similarly affected. The staff on board were nice, but no-one seemed to go out of their way to make you feel special. My wife commented that the staff's attitude picked up from Thursday, possibly as a result of everyone completing a mid week questionnaire? Overall we had a nice relaxing break and we met some interesting and friendly people, but it was expensive. However, I felt that the Navigator is old and tired, and can do with a refit. We've only cruised once before (with Seabourn) and personally I think Seabourn knocks spots off Regent for its ships and staff attitudes. Read Less
Sail Date March 2015
This is our third cruise on the Navigator. Each one has been fantastic. The food is excellent, the staff efficient and friendly and the cabins very clean and comfortable. The staff are as attentive as ever and nothing is too much trouble ... Read More
This is our third cruise on the Navigator. Each one has been fantastic. The food is excellent, the staff efficient and friendly and the cabins very clean and comfortable. The staff are as attentive as ever and nothing is too much trouble for them. Over the three cruises we have found that on the whole the excursions which are included are really good. The advantage of Regent Seven Seas is that once you are on board everything is included. To date our three cruises with Regent have been on the Navigator , next year we will be trying one of their other ships, however I'm sure we will be back on the Navigator at some point in the future. We have tried other cruise lines (Royal Caribbean, Celebrity) but none have come anywhere near to Regent Seven Seas. Read Less
Sail Date March 2015
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