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200 Regent Seven Seas Miami Cruise Reviews

I found this cruise to be all that I expected. the staff is young and energetic,warm and always go the extra step to please. The Explorer is easy to find your way around. Only draw back if you can call it that,if your cabin is in ... Read More
I found this cruise to be all that I expected. the staff is young and energetic,warm and always go the extra step to please. The Explorer is easy to find your way around. Only draw back if you can call it that,if your cabin is in the aft part of the ship and you are going to Compass Rose you will need to take the forward elevator. I could not have been more pleased with my suite and the amenities provided. There was an issue in my suite which I mentioned to the hotel manager. That afternoon the Captain, Staff Captain, Hotel Manager and Chief Engineer were at my door to address the issue. Issue resolved. The numerous dining options were another plus. The ship was kept immaculate and all departments take great pride in their work. I really felt that I was on one of those many high end Yachts we saw in Monte Carlo. if you are not one to take advantage of the shore excursions your value for the cost diminishes. Read Less
Sail Date March 2017
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships ... Read More
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships of other cruise lines, some claiming to be as luxurious as RSS. We have just sailed the Miami-Barcelona segment on the Explorer from March 26 to April 09, not continuing to Venice because our purpose was strictly to enjoy the most luxurious ship in the industry without the excursion filled portion going from Barcelona to Venice, stopping at ports that we have visited several times before on both Regent and non-Regent ships. To begin with, most of the criticisms that prompted this commentary in our view are very personal and in some cases perhaps unnecessarily emphasized, especially from people who seem to prefer emphasizing the negative as opposed to embellishing the positive. Since the ship offered passengers two surveys to express their opinions, we did so, trying to be as objective and neutral as possible, as well as making suggestions for what we consider would be improvements to complete (if not perfect) the concept of luxury. The ship is indeed very luxurious, and we found every single member of the crew (from top to bottom) very friendly, efficient or trying to be efficient, and always prepared and willing. We did express in the surveys, however, that it seemed to us the people responsible for the design and construction of the ship forgot to include in their concept of luxury both comfort and quality (or either disregarded or ignored them), which we consider intrinsic to the meaning of luxury, especially for those able and willing to pay what Regent charges for their all inclusive cruises (this also applies to all cruise lines claiming top of the line luxury ships, such as Crystal, Seabourn, etc., and even Oceania and Azamara, not to forget the sections set apart in much larger ships, such as Cunard with their Queen and Princess levels, etc. etc.). But before we go into the negatives, let us refer to the positives. (1) We properly closed the balcony doors to successfully prevent any noise from the wind filtering through. (2) The bathroom was larger than expected, especially the shower, and very beautifully finished, with all the expected amenities. (3) The cabin attendants were at all times available to satisfy our whims (we had none) and every day expertly (and timely) cleaned the cabin. (4) Staff and crew were always attentively smiling and disposed to fulfill anyone’s desires and needs, always willing to rectify whatever might be required of them. (5) The food was very well presented and the menus were sufficiently diversified in all the restaurants, except for breakfast in our view. We think a little more variety of cheese and salami offerings would have been proper in the most luxurious ship. Papayas and mangoes were plentiful but insufficiently ripened and thus both hard (papayas) and sour (mangoes), contrary to the cantaloupes, melons, oranges and bananas which were all always exceptionally tasty and ripe. The variety of breads was insufficient when compared to most other ships we have cruised. (6) Theater shows as expected, very good, especially the violinists. We would have liked to see a classical piano and/or classical harp presentation, even if only one in 14 days, if only because these were offered in previous Regent cruises we have taken. In previous cruises we have also experienced classical quartets of different types throughout the ship, unfortunately missing in the Explorer. Finally, access to the internet was smooth and simple, even when bad weather intermittently made it inoperative. At all times, the internet manager was attentive and ready to resolve issues and problems. And among the restaurants, we most enjoyed and frequented the Pacific Rim, although this should not be interpreted as a negative for the other restaurants. On the negative side, the example we used in the surveys was our own cabin. We reserved cabin 881 (changed to 880 at the request of Regent to accommodate a couple who was traveling to Venice and did not want to be forced to change cabins in Barcelona) because we have traveled on the very back end of other ships very comfortably and thought the most luxurious ship would significantly beat those past experiences. We were wrong (our neighbors in 881 agreed with us). The cabin is unnecessarily small, with the bedroom enclosed by unnecessarily protruding walls making passage to the seating room area unnecessarily narrow and potentially dangerous if the ship is tumbling along due to a restless ocean (which was the case for almost most the entire 14 day trip). In fact, the bedroom makes one feel enclosed in a shoebox. In addition, the big television screen is fixed to the wall right in front of the bed, forcing the viewer to lay on the bed too see anything and everything coming through (unless, of course, the connection is broken, as happened several times). Equally bothersome was the fact that of 14 music channels, with several inactive, none included classical and semi-classical or light classical music, including operas and overtures, big band, oldies (FSinatra, Como, Crosby, NKCole, et.). The single classical music channel refers to the live channel facing the front of the ship playing the same (or what seem to us the same) repetitive music we “enjoyed” in our past cruises on the other three ships. Perhaps for some, or many, these two examples are exaggerated and personal, thus not important, but to people like my wife and I, who like to spend time in the cabin, the layout is critical (again, our neighbors and others in G1 and G2 cabins agree with us). But what we want to exemplify is that our negative experience and view of the G1 and G2 cabins is incompatible with the claim of most luxurious ship in the industry and both could and should have been avoided. There are many other comments we could add here, but none are to us significant enough to call attention to them, in some cases because some may be considered specific to our personal biases and values. Overall, we were satisfied with the ship, the service, the food and everything else one expects of a claim of luxury. We have highlighted those items we consider stand out either on the positive side or on the negative side in relation to the claim of luxury and our experience with Regent and other luxury cruises. Should we cruise on the Explorer again, it will not be on any G1 or G2 cabin. And in this respect, since Regent has announced the construction of an identical twin to Explorer, we are compelled to insist the G cabins be enlarged with a structurally different design (or physiognomy). One final observation. In the surveys, we did recommend Regent seriously explore the possibility of providing the necessary means for a passenger to quietly enjoy watching and listening television without disturbing the sleeping companion, either by providing speakers attached to the TV via a long cable, or by providing Bluetooth technology, charging extra for willing guests and/or on a complimentary basis for frequent passengers, with the quality of the speakers varying according to the status of the user and the amount charged. Read Less
Sail Date March 2017
What a horrible experience taking the Regent Explorer to the Caribbean, Mar 6-16, 2017. To begin with, our plane was late in getting to Miami. Once we cabbed it to the pier, there was no sign staytng Regent Terminal. Luckily, we found a ... Read More
What a horrible experience taking the Regent Explorer to the Caribbean, Mar 6-16, 2017. To begin with, our plane was late in getting to Miami. Once we cabbed it to the pier, there was no sign staytng Regent Terminal. Luckily, we found a security guard who unlocked the door and we carted our luggage to the ships reception area. The ship had been notified every 10 minutes regarding our late arrival but offered zero assistance. Once on the ship, our luggage was transported to our stateroom. We never were shown the usual emergency procedures which I believe is law. All food was frozen- this includes orange juice, to fresh fruit and meats. Fish was frozen. Had 3 meals in the Compass Rose (main dining room) for breakfast, lunch, and dinner- total unorganization. Never made it to the Asian restaurant after hearing negative comments regarding the food. Had dinner in the French restaurant- just OK. Prime 7 (steak restaurant) was good as was the cafeteria which at night became the Italian restaurant. The staff was very friendly but again, needed proper training which lacked. The “free” excursions were a total waste. After signing up for the cruise with a 6 week timeframe, there were few excursions available. This is not shared until after one books the cruise. The Ports were a waste- never saw the cities since the docking locations were in industrial areas, or man made ports created by the ship line. In a 10 day cruise, there were 3 movies shown (also available in your stateroom,) a singer brought onboard, 4 stage productions using the singers and dancers. For a 6 star ship, the entertainment was nothing special. Considering all of the negatives that we experienced, we went to the General Manager Michael to share our experiences. His retort to me was “What would you like me to do for you?” This clown would have been better off as a comedy act than a General Manager of a ship! All in all, Regent should become a Carnival ship instead of what is called a 6 star ship. Carnival owns them- STAY AWAY! Read Less
Sail Date March 2017
This is our 4th cruise. We've been on Holland America for their Mediterranean cruise (Ancient Civilizations) and their Baltics cruise. We also took Paul Gauguin cruise in French Polynesian. This was our first trip on Regent and our ... Read More
This is our 4th cruise. We've been on Holland America for their Mediterranean cruise (Ancient Civilizations) and their Baltics cruise. We also took Paul Gauguin cruise in French Polynesian. This was our first trip on Regent and our first cruise without our two children. My husband and I absolutely loved the Explorer. It is a beautiful and luxurious ship. There are about 700 guests. It's a quiet ship, no rowdy music or games at the pool. Wonderful and huge fitness center at the back of the ship with windows all across the three rooms. It sits above the Canyon Ranch Spa and the infinity pool. Very lovely spot in the evenings. The infinity pool was always warm and not salt water like the main pool. We had a concierge level suite (#1024), which was quite nice. They tried to get us to upgrade to the Penthouse suite but it was $3,200 more and only a little big larger. The Penthouse suites comes with a butler but we two suites and two butlers on the Gauguin and never really used them. Our Regent suite was smaller than our Deluxe Veranda suites on Holland America but much larger than our rooms on the Gauguin. The bathroom is huge and lovely - double sinks, marble and tile everywhere, stand up shower with lovely rain head shower and separate bath/shower. The bath is the entire width of the room and right next to that is a walk in closet - also the width of the entire room! There were more drawers and shelves in the room then we needed for our 10-day cruise and we had a lot of clothes and shoes. The suite deck is huge - lounge chair and two sitting chairs and a big round table. Definitely as big as the one on Holland America. The entertainment is fabulous with live shows throughout the cruise, as well as many live singers throughout the several lounges. The food on the Explorer is delicious. We tried all 3 specialty restaurants. We thought they were all very good but Prime 7 steakhouse was the best. They also turn part of the Veranda into an Italian restaurant for dinner. No reservations required. It was our favorite. The portions at all the restaurants, including Compass Rose (the Main dinner dinning room) were quite large, much larger than typical cruise fare. The staff on the Explorer are very friendly and professional, mostly European staff unlike the other ships we've been on. Our suite stewardess and steward were amazing. They did such a wonderful job with our suite. We did an excursion at every port. In Cozumel we did ATV rides in the jungle then a stop for lunch at a beach club (the beach club was fair), then dinner on our own at Guidos (ship didn't leave until midnight). We highly recommend Guidos. It is amazing (was recommended to us by a friend of the Mayor of Cozumel). Definitely order the garlic bread and red snapper with mangos. It's to die for. In Costa Maya, Mexico, we did a walking tour of Mayan ruins, which were amazing. Very impressive and in much better condition/restoration than we expected. In Guatemala we did a Eco Hike, which included a fabulous lunch at a wonderful eco lodge and then a hike up into the rain forest with a knowledgeable guide and a demo of tapping a latex/rubber tree. In Belize, we went to the beach/pool resort. What a fabulous place. There is room for 4,000 guests but our ship held about 700 and probably only half went to the resort so we had the place to ourselves. They have a glorious pool that winds forever, zip lining over the water, kayaks etc. There is a little village with shops, restaurant huts and bars. Very fun. In Roatan, Honduras we took the Jolly Roger Catamaran & Snorkel excursion. This was the best snorkeling trip we've been on and we've been on at least 10. The crew is so much fun. They had two divers in the water with us and one on a kayak watching the group. There were probably 60+ of us on the boat and it didn't seem chaotic or crowded at all. They took us to a lovely reef with loads of fish. In Grand Cayman, we went tot he Whitehouse Beach Resort. It is magnificent. And you have to have the frozen Mojitos from the bar over the water. A wonderful al la carte lunch was included. On one of our At Sea day, we had massages at the Canyon Ranch Spa - fabulous. On the other At Sea day, we took a cooking class. The kitchen is amazing. Each participant had their own mini kitchen set up. We cooked a fabulous app, fish stew and tiramisu paired with wine of course. Like most cruises, the alcohol flows constantly. The only drawback for us was the age of the guests. We are in our early 50's and very active. We were told that the average age was 58. I would say the average age was closer to mid-60s. There were a lot of guests in their 80s for sure. I'd say only about 25% of the guests were under 60. Read Less
Sail Date March 2017
We have cruised on Regent Seven Seas several times and loved it every time, but we had not cruised with them since they were purchased by NCL. We wanted to cruise on the Explorer, "the most luxurious ship ever built", but were ... Read More
We have cruised on Regent Seven Seas several times and loved it every time, but we had not cruised with them since they were purchased by NCL. We wanted to cruise on the Explorer, "the most luxurious ship ever built", but were concerned that the quality we had experienced on our earlier Regent cruises would not have been maintained under the new management. We also read postings on Cruise Critic in which people expressed unhappiness with the new ship. However, we couldn't have been happier with our cruise on the Explorer. In our opinion, Regent quality has been maintained. The staff was as welcoming and accommodating as always, the wine was poured as liberally as always, and the food was as excellent as always. We especially liked the new menu, in which passenger favorites such as lobster, shrimp cocktail and filet mignon are available every night in addition to the always excellent daily specials. Our suite was very comfortable and our balcony was larger than on other ships we have been on. Even though we were near the back of the ship, there was very little motion and absolutely no vibration except when the ship was backing up or using the thrusters to maneuver. We do agree with some of the earlier postings that said they found the decor rather dark on the Explorer. We did too, but that is just personal preference. And although all the marble, gold and expensive woods probably do make the Explorer "the most luxurious ship ever built", we didn't really think it seemed any more luxurious than the other Regent ships, which also have the wonderful staff, excellent food, etc. Regent Seven Seas continues to be our favorite cruise line. Read Less
Sail Date March 2017
My cruise on Regent Seven Seas Explorer March 2017 I flew over on Virgin in Premium Economy and it was fantastic. I arrived at Miami airport and had to go through immigration which was fine as I got a very pleasant officer who was ... Read More
My cruise on Regent Seven Seas Explorer March 2017 I flew over on Virgin in Premium Economy and it was fantastic. I arrived at Miami airport and had to go through immigration which was fine as I got a very pleasant officer who was intrigued by the fact that I live in Gibraltar!! After getting through all the formalities I went to wait for the Super Shuttle which took me to the Hyatt Regency Coral Gables where Regent had booked a rook for my sister and myself.This was included in the Concierge Suite price. The ship[ was waiting for us the next morning and check in was easy and quick.We were soon onboard and having lunch. Our suites were ready for us at 2.30. Our suite was 608 on the port side.Odd numbers are on starboard. The suite had two very comfy beds and amazing pillows. My sister is allergic to feathers and she was given non allergenic pillows . The bedding was super quality and the usual white .The pillow cases were Oxford , I think they are called, pillow cases with a silvery thread in the border. Bedding seemed to be changed very frequently as were the super soft towels even though we put them back to be used the next session. We counted the lights in the suite which were sometimes tricky to get them all off at the same time!! There were THIRTY lights in the whole suite even one in the shower!!!!! They were operated by NINETEEN switches!!! There was a huge TV attached to a door over a marbled topped unit. This door enabled you to watch TV while sitting on the sofa or swing it round while in bed! I found myself looking up to this TV thinking that it was a mirror!! We had a fridge which was kept full of drinks. Remember on Regent all drinks are included so they just kept it full. Fresh fruit was also there in a bowl and replenished when needed. The balcony was deep and wide and had two big reclining wicker chairs a chaise lounge and a table. The coffee table in the suite had fresh orchids in a vase! There are curtains between the bedroom area and sittingroom are which could be drawn if need be. The curtains at the window and French window had blackout curtains. The bathroom had a deep bath which had a shower as well. There was also a separate shower with glass sliding doors and two showerheads. One hand held and the other overhead….so you had to be careful how you operated the tap or you got a blast of chilly water on your shoulders!!!!The tiles on the floor had a large rectangular section of non slip tiles. The loo was as usual!! Then there was a marble topped unit with a selection of drawers and two washbasins , the soaps lotions etc were all L’Occitane which has converted us to using them!!!!There was a powerful hairdryer which was not attached to anything but if it crept into your suitcase you would be charged 44 dollars!!! There was also a magnifying mirror which had a light. In the walk in wardrobe, which was big, there was a full length mirror ample hangers both the usual kind and sating covered ones which all duly rattled on the last night!! The safe was at the top of a chest of drawers. This area had a sliding door which operated the light …..which we discovered after hunting for a switch!!there was also a shelf on the floor so that shoes could be palced on top of as well as underneath. The door was operated by the usual keycard BUT it was not thrust in a slot but just gently scanned by a black ‘scanner’ on the door. The keycard was then placed in a slot inside the suite so that all electrics were able to function. Interestingly there were USB slots by the beds so you could charge your ipad etc there with no need for a plug! I think that I have covered the actual room …. Dining There is the MDR Compass Rose where you are asked if you wish to share or just want a table for two….your choice whenever you go unless the tables for two are occupied. There are speciality restaurants…Prime 7 for steaks…Chatreuse for French cuisine…Pacific Rim for Asian and then another for Italian. All are included in your cruise fare….as are ALL drinks at any time on the ship.Pre dinner drinks are accompanied by canapés. Food in the MDR has so many choices that you are spoilt for choice.I have never seen such an extensive menu. There are tablecloths even in the self service restaurant which are changed for every set of people dining at them. Fabric serviettes used all the time nothing paper and no trays to carry your choices back to your table but plenty of lovely stewards at the ready as I found out when I fell over!!!!!!!! There is of course 24/7 room service. Entertainment The theatre is big enough and there is one Show a day or a movie if no show. We went to a couple…the 12 singers and dancers from the ship were good and put on a good show.Later on in the cruise we had a very mediocre singer who sang swing which I do not like . There was during the day a lady from the Smithsonian Institute who gave us lectures on Pirates in the Caribbean. These were quite well attended and were interesting. There was the usual Casino and two big shops but with pricey goods! One pool on the deck and an infinity pool in the spa. There always seemed to be an abundance of sunbeds but as I get the sun here in Gibraltar I didn’t choose to sit out! Some sunbeds had a hood like a pram!! There were others for two and the normal ones for one. Up on the top deck there are two putting courses or whatever they are called! I also think there was a court of some kind but only went up there briefly. There were areas for dancing but that’s not my thing so don’t know what it was like to be honest. The entertainment team were highly visible and always ready for a chat. They ran a trivia quiz during a very civilised Afternoon tea !! Tea was served with the waiters wearing white gloves . Different days had a theme like Viennese or chocolate. Tours These were for the most part all included but there is the odd one where you have to pay a supplement. A tote bag was in our suite for us to take on tours with us. SOLO travellers I wasn’t going solo on this one but attended the solo meet on the first full day. They met every evening at 6.45 till 7.15 where they could all go as a group for dinner if they so wished. A member of the entertainments tea hosted the meeting AND went to dinner with the group which I thought was a lovely touch! We met some interesting characters on our cruise!! There were supposed to be 25 solos on our cruise but the most we ever met was about 6 of them and all ladies. Ship EXPLORER itself The ship is obviously new yet some areas of carpet were a bit worn as in the pattern had worn off!! That is the only negative!! Carpets…marble were all beautiful and kept spotless by the hard workers which you didn’t see too much so makes me think it is done at night. Chandeliers were amazing especially the one by the entrance and a double sweeping staircase which is gorgeous and huge!! Beautiful different kinds of leather armchairs are all over with plenty of cushions. We never saw a crowded area apart from the hour before disembarking. FYI…in our suite we had THIRTY lights ,even one in the shower!!! Our challenge every night was finding which one of the NINETEEN light switches belonged to which light!!!!! Read Less
Sail Date March 2017
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke ... Read More
We chose this cruise for our 40th anniversary. We felt totally invisible to the crew and staff. Hard to imagine that so many staff can look without really seeing, There were exceptions and some good service but not the norm. Order a coke with lunch...never came. Order juice at breakfast...never came. Order a salad for dinner...get someone else's salad and have it wisked away after 5 minutes...oopps! hope you did not sneeze in it before we took it to the other table. The entertainment was mediocre except for the comedian. The dancing was very suggestive and cheap and a little embarrassing to watch with your wife. Watching soft porn? Could not understand the captain's announcements. The excursions were not really that great unless you were interested in looking at old sugar plantations endlessly. The islands are very full of litter. Unemployment is high and poverty is seen everywhere. We will choose another cruise route and itinerary next time. The weather was great. but good luck getting a chair on the pool deck as they could not possibly seat the hundreds of guests who wanted to be there. save a seat the first day and claim it for the whole cruise like everyone else or don't even try to get one later. they let people save the chairs all day even when they are not using them. on a good note...the ship decor is outstanding. Read Less
Sail Date February 2017
We wanted to try this new ship as we heard it was very luxurious. We have sailed previously on other Regent ships and had enjoyable cruises with some minor lapses in service and excursions. On this particular cruise in the Caribbean we had ... Read More
We wanted to try this new ship as we heard it was very luxurious. We have sailed previously on other Regent ships and had enjoyable cruises with some minor lapses in service and excursions. On this particular cruise in the Caribbean we had visited all of the ports previously and were not interested in taking any of the free excursions (bus rides). In fact we did not even get off the ship in St. Barts as we felt this Island to be a total rip off. The Service in all of the restaurants was substandard with many of the Ukrainian staff unfamiliar on how to serve and clear. On our first night we ate in Prime 7, the steak house. I wanted to order the Dover Sole and asked the server if he could filet same and remove the bones. His reply, " I don't know how". I then ordered a steak and saved the Dover Sole for the next night in the main dining room, Compass Rose, where it was filleted properly. In the French restaurant I ordered the cheese course. The Ukrainian waitress cut off huge chunks of cheese from the Cheese Trolley, way too much, and then asked me if I wanted salt and pepper on my selection. The above are only two almost comical instances of the unprofessionalism of the serving staff. Service was hit or miss, depending on the luck of the draw as over sixty new untrained crew arrived the same day we departed Miami. Our Suite on deck 12 forward, 1206, was fine except for the wind noise which we heard on some nights when the seas were rough. Also, interior doors in the walk in closet and bathrooms would open and close by themselves. Our Butler was outstanding and couldn't do enough for us. One of the lecturers on Cuba gave us erroneous information on Meyer Lansky. I informed afterwards as I had first hand knowledge. Read Less
Sail Date February 2017
First all inclusive cruise experience Chose the Seven Seas Explorer to find out what an all inclusive luxury cruise is all about. Have sailed 16 previous times on main stream cruise lines mostly to the Caribbean. The ship was nicely ... Read More
First all inclusive cruise experience Chose the Seven Seas Explorer to find out what an all inclusive luxury cruise is all about. Have sailed 16 previous times on main stream cruise lines mostly to the Caribbean. The ship was nicely appointed and the deck plans were laid out well. Missing from this cruise were children, photographers, souvenir drink glasses, music at the pool, smoking in public or on verandas and anyone at the night club past 10 pm. That being said, many of the past Regent cruisers were very happy with those observations and are very loyal to the cruise line. We felt that a little music at the pool in the middle of the afternoon would have livened things up a bit, especially since there were 4 days at sea. On one afternoon the Absolut Duo pair were supposed to play for 45 minutes. They showed up, had instruments set up but disappeared quietly without performing. The cabin was a deluxe veranda suite. It was more than adequate for the two of us with plenty of room. The flat screen tv would have been better if it were high definition and more sports channels were included. The sound was awful and it was the only thing in the room that had music to listen to. The ship shuttered like most cruise ships will do when going 20 knots but what we did not expect was all the weird noises the room made. During the night it was like someone was tapping on the walls. Everything creaked around the bed. Dining was great in all the venues. The food was better than most cruise lines we have been on and the table settings were superb. Service was mostly good but there was the occasional mishaps such as bringing two courses at once or not bringing the requested item. Entertainment was average. The shows were typical Broadway style productions. The comedian Fred Klett was awesome and had a funny, clean show. The musicians were very good but we felt they are overworked as there were just three main acts. The band, which had to perform at the show and nightclub, the lone piano man, and the duo. They could have added someone to do live chamber music at tea, maybe a little steel drum at the pool, and just maybe an acoustical guitar singer to get in the spirit of the islands. Ports of call - Tortola, Virgin Gorda - Went to the baths in Virgin Gorda. Took a high speed boat right from the side of our tendered ship. Guide could have been better if he stayed with us and explained any options we had in navigating down to the water. The trip took most of the day and did not see Tortola. St. Johns, Antigua - Catamaran trip with champagne and lobster. Was a good trip with two stops to swim or snorkel. The crew was great and had a very nice time cruising the coastline. Bridgetown, Barbados - Safari ride across the island. This trip was rushed as we had to wait for the first excursion to return. The trip was supposed to last for four hours but we did it in three. Two an a half hours were spent in an uncomfortable seat on a crowded jeep going at high speeds across the island. The only stops (2) were brief and the only time we were off-road was for about one mile for what they called a rain forest. Would have much rather traversed the island in something more comfortable than the back of a truck with 10 passengers sitting sideways and holding on for dear life. Castries, St. Lucia - Beautiful island! Took the trip called "land and Sea to Soufriere". This was a great trip in a comfortable bus and catamaran. We had a great guide who spent the seven hours with us and took us to a lot of cool places. The island was the most beautiful by far that we have visited on this trip. Gustavia, St. Barts - Walked around town, checked out the yachts, then took a catamaran ride up the coastline. The catamaran was the most luxurious one we have taken an excursion on. The two person crew was very attentive and the couple hours spent were a lot of fun. Overall Experience - A luxury cruise is nice since there is no tipping, shore excursions included in price, and the only bill at the end of the week was for a phone call made from my cabin. Considering the cost of the cruise which is 5 times as much as a mainstream cruise line I would not do it again. The cost did not give us any more than we would have paid had it not been all inclusive. Regent should spend more money on entertainment since there are not a lot of activities onboard the Explorer. I do not want to pay the price for what some would call the most luxurious cruise ship since marble and art do not entertain. Regent also put us on an early flight which got us to Miami at 9:30 am. We had to stand outside the cruise terminal with no food or water and wait until noon to get onboard. We would have expected them to place us somewhere comfortable since they planned our early arrival. Our cabin category did not warrant a pre-night stay at the Ritz as some received (read the fine print on the brochures) or business class air. I receive a new brochure from Regent every other day in the mail which I would not consider to be the norm for marketing a cruise line. Next cruise for me will not be on a Regent ship as there is just not enough bang for the buck. Read Less
Sail Date February 2017
My wife and I are huge fans of Regent and have been on 18 different Regent cruises. We really have no way of comparing Regent to other cruise lines as we have only sailed four other times on various ocean and river cruises. Regent takes ... Read More
My wife and I are huge fans of Regent and have been on 18 different Regent cruises. We really have no way of comparing Regent to other cruise lines as we have only sailed four other times on various ocean and river cruises. Regent takes care of just about everything for their passengers. We are presently in the midst of a 20 day eastern and western Caribbean on Regent's new ship The Explorer. Regent advertises this ship as the most luxurious ship ever built and that statement is probably true. We are in what Regent calls the Explorer Suite. We originally booked a Seven Seas suite, but Regent changed the classification of our suite right before we left. The suite has a bath and a half, seating area for six, dining room table for four, a work desk, king size bed and a massive deck that has an L shaped sofa, recliner for sunbathing and two tub chairs. The furnishings are very modern with lots of mirrors, chrome, velvet fabrics, great artwork, two flat screen televisions, and a bar. All of the drawers are auto closing drawers. The walkin closet is more than ample in size. The bathroom has a full size jacuzzi tub, two sinks, a large shower and private commode. The toiletries seem to be upgraded since our last cruise, or maybe they are new for the Explorer or the Explorer suite. Our suite has a butler who has been as good as any of the butlers we have had on previous cruises. There was a slight mis-communication as to our status with Regent when we first got on board, but that was worked out quickly. The food is excellent, especially the presentation. Regent's new Pacific Rim restaurant is wonderful, just like Prime 7 and Chartreuse. The size of the Compass Rose has been reduced because of the addition of the Pacific Rim restaurant. Also the aft lounge that is on other Regent ships has been eliminated and replaced by a much larger spa, gym and the Pacific Rim restaurant. The shows have been typical Regent quality. Shore excursions haven't been great, but we are in the Caribbean and there are not a lot of choices down here. Now for my only serious complaint. We are in suite 1005 which is below the Culinary Kitchen. There is activity in that area from 7 AM till 11 PM almost daily. We have complained but the noise cannot be stopped unless they close the kitchen which they will not do. The cooking classes are only on the days at sea, but the commotion goes on when we are trying to go to sleep and starts when we are still trying to sleep. We never take a suite on the uppermost suite deck because of the noise factor. However, there wasn't anything available on this cruise except on Deck 10. All in all we can overlook the noise as the ship itself is pure luxury. Read Less
Sail Date February 2017
DONT BOOK SUITE IN BACK OF EXPLORER>all suites in back. we were in 880. don't book a suite in the back of boat . View blocked by half walls instead of a see thru railing. So when u have room service on your balcony u get to look ... Read More
DONT BOOK SUITE IN BACK OF EXPLORER>all suites in back. we were in 880. don't book a suite in the back of boat . View blocked by half walls instead of a see thru railing. So when u have room service on your balcony u get to look at the half wall. Or when u lounge u only see the half wall. no one told us the agents did not know. all the brochure photos show glass see through railings, so instead of relaxing in thew room we had to find a public sitting area everyday. I talked to reception they said they could not do anything to move to a view room. Have tried to write to CEO no response. also some loud night noises some vibrations ?? should not be on new ship. Also pool deck chairs were always filled with someones personal book or ? so very difficult to use pool deck chairs. staff should have regulated when people leave. same old resort lounge chair game. get up early put a book on chair reserve for the whole day. staff was very friendly looked like they enjoyed the work. restaurants very good food service and presentation. Read Less
Sail Date February 2017
We just returned from a 10-day Western Caribbean journey on the explorer. For anyone considering sailing on this ship, our suggestion is to not hesitate and go for it. This was our first Regent cruise and will not be our last. Our ... Read More
We just returned from a 10-day Western Caribbean journey on the explorer. For anyone considering sailing on this ship, our suggestion is to not hesitate and go for it. This was our first Regent cruise and will not be our last. Our concierge level stateroom was spacious and had more storage space then we could fill. The bathroom was large and had drawers and shelf space to hold anything we could bring. We liked having 2 sinks, a tub and a shower. Having the laundry right down the hall was very convenient for washing swimsuits after snorkeling. The food was amazing. Our favorites included: Pacific Rim and Prime 7, don’t miss the 14 layer chocolate cake, trust me you will love it. The pools were heated and well used; we were concerned that they would be too cold for us, not an issue. Bob enjoyed the lectures, and we found the evening entertainment to be excellent. We laughed to Bruce Smirnoff’s humor, swayed to Doug Camron’s melodic violin, danced to the Broadway and 60’s music and swooned to Tammy & Andy’s beautiful singing. Each night we listened to Tim’s excellent piano playing and enjoyed “Name the Tune” with friends until the wee hours. The staff was very caring, sweet and helpful. Anything we asked for was delivered without hesitation. For example, Bob requested IPA beer and the next day a supply was in our cabin. We found out later that it was not carried onboard and someone went to port and purchased it for Bob. Just one example of how above and beyond everyone goes to make sure the passengers are taken care of. I could go on and on, but I think you have the gist. We have booked another trip on the Explorer. There were a few areas that need improvement. * The Internet connection was iffy at best. * We did not enjoy the shore excursions that we took from the ships offerings; this may be because of the itinerary, however at this time it is our only means for comment. * The cooking class was a huge disappointment. Bob has a shellfish allergy and we checked prior to booking the cooking class that it was only “fish” and no shellfish. The class began with scallops and then moved to shrimp. Although they switched to fish for Bob, there was serious cross-contamination in the ovens and Bob got quite sick. We requested a refund and wanted to leave the class. The head chef would only refund Bob. We missed two of the recipes because of the time spent talking to her. We stayed even though we did not want to. It felt like the cooking school was a concession that was not run by Regent. Their main concern was the money; not that the passengers were taken care of. Also but not as important, the chef teaching was not good. She forgot steps and the food was not great. Read Less
Sail Date February 2017
We have sailed on every RSSC ship except The Diamond. We have also sailed many times with Silversea. This was absolutely the best ever. We chose this cruise just so we could experience The Explorer. To me luxury is service, space, ... Read More
We have sailed on every RSSC ship except The Diamond. We have also sailed many times with Silversea. This was absolutely the best ever. We chose this cruise just so we could experience The Explorer. To me luxury is service, space, and quiet. The service was superb in our suite, the restaurants, the lounges. It seemed every wish was anticipated. We never had to wait for drinks, wine, water, coffee or room service. I love food and when travelling seek the best restaurants in an area. The food in Compass Rose, Pacific Edge, Chartreuse, and Prime 7 was fabulous -- as good as any toped rated restaurant in any city. We love the Compass Rose anytime favorite menu. Had seared foie gras every time we dined there. The ship's movement was quiet and smooth. Although one night in a storm, we could hear the wind, we never felt any movement. The Compass Rose restaurant is aft on deck four. The were no vibrations, no noise, ever. We had to look out the window to see if we were moving. As advertised, the ship is luxurious. The art and furnishings are breathtaking. There are numerous beautifully appointed public seating areas. The lecturer was excellent. Very informative about the area in which we were sailing. Shows were very entertaining. The Canyon Ranch spa was beautiful and the treatments, although pricey, were wonderful The only disappointment was the cooking school. It required standing for two hours. I cannot do that and requested a chair or stool and was told "no." I had to leave three times to sit next door in the library to rest my legs. The hands on classroom is beautiful. The class was for beginning cooks, so I did not learn anything. It seemed to be run by someone other the Regent. We would sail on Explorer anytime, anywhere. Read Less
Sail Date February 2017
The most luxurious ship in the world? The visual consideration is certainly a fit for this description, but the service cannot make the claim. We had very high expectations for this cruise, but cannot say that they were met. But first, we ... Read More
The most luxurious ship in the world? The visual consideration is certainly a fit for this description, but the service cannot make the claim. We had very high expectations for this cruise, but cannot say that they were met. But first, we must address what was RIGHT and GOOD about this ship, especially for those who are looking forward to their cruise. The public spaces are beautiful and there is so much attention to detail that spells luxury, its as if you need an entire week just to explore and examine all the lovely accoutrements, artwork, lighting, ceiling & wall finishes and fabrics. The dishes for each restaurant are a journey in themselves. Even a lower end cabin provides the best shower experience we've enjoyed on any cruise ship. Housekeeping is discreet and thorough. The dining staff--particularly the experienced managers and servers are superb. And the food? Outstanding, sublime, delicious! I was so upset that I didn't discover the fresh juice bar on the pool deck until 3 days in. Okay, here goes our disappointments: An aft cabin brought with it soot and a virtually unusable deck area. Service on the upper pool deck was spotty: empty glasses and dishes stayed out for hours, there was often no staff on the deck at all (don't know where they got the 1:3 guest to staff ratio from--certainly not here) and a pet peeve: when a guest got up from a chair, the pool staff did not strip the chair of its cover and provide a new one. Often just a rolled towel was placed on the chair. So you sat in someone else's sweat--ugh! One afternoon of the 10 days, we were offered a cold washcloth. One afternoon. That's it. And we have never been on a luxury ship (Silversea, Cunard, Windstar, Celebrity) with so many negative responses to requests for simple items including premium bottled water and premium bottled water in an ice bucket. These requests seemed foreign to the servers at first. About halfway through the cruise, after sharing our concerns with the reception/concierge staff, these requests were finally met. It just seemed odd that we needed to bring it to the attention of the powers that be. Aft of the ship while at sea, there was always a loud wind whistling through the cabin--thankfully, when addressed after several sleepless nights, they sent a carpenter who affixed weather stripping along the bottom of the cabin door, so that we no longer had to listen to it. But you will hear that wind whistling, perhaps even in the other aft cabin...For you Pilates and Yoga and stretching advocates: the area in the gym for this activity is so small that only perhaps 3 people can engage in these activities--bad design, especially since most of the average age group for these cruises will want to do this. The ship is not particularly smooth: there is a lot of shuddering and rocking. Yes, it was a bit windy, but the noises and rocking exceed what should be for a ship with stabilizers. And finally, afternoon tea. On the most luxurious ship in the world, you have your selection of TWINNINGS tea bags to accompany your finger sandwiches, scones and pastries. TWINNINGS. TEA BAGS. In paper packets. Please REGENT, get some loose tea or even some silk bagged whole leaf tea. Tea Forte, perhaps? But not TWINNINGS. Not for this ship.We found the entertainment to be a little above average with a wonderful Broadway singer who did very well (except for the song about how to spell her name--a little self promoting). The shops were disappointing, we expected a better selection, but there were some surprises. NOT TO BE MISSED: the trio who sing every evening and during the day---serenading people sitting on the pool deck. Will we cruise REGENT again? Not sure--we really hope they take the time to train the newer staff who do not understand foreign cultures and will not take the initiative to fulfill a request that is not within their "normal" experience. Until that happens, we find that as lovely as this ship is and despite how outstanding the food is, what makes a cruise "luxurious" is also outstanding service. And the EXPLORER is just not there yet. Read Less
Sail Date February 2017
We chose to go with Regent for the 3rd year in a row after very good experience on the Navigator. Explorer has been hyped as the most luxurious cruise liner in the World, so we thought we would try her. She looks beautiful and the ... Read More
We chose to go with Regent for the 3rd year in a row after very good experience on the Navigator. Explorer has been hyped as the most luxurious cruise liner in the World, so we thought we would try her. She looks beautiful and the interior art, decor and appearance is gorgeous and the furniture is very comfortable too. First impressions are very good. The main problem for us and a number of other passengers we spoke to was just how she failed to provide the level of comfort required of a luxury ship when sailing. Even in calm waters at the stern of the ship where most restaurants are, she 'jogs' from side to side, like a car with an out of balance wheel, then when seas become a little more challenging (but no more than a Force 2-3) our suite would groan and creak like an old Spanish Galleon! The ride was on occasion akin to that of a car ferry crossing the Irish Sea, with lots of slapping and banging going on. Fortunately after 4 or 5 days the seas became like a mill-pond, so the majority of the problems subsided but the 'jog' persisted. Unfortunately, the staff on the ship seemed rather laissez-faire and on several occasions we had to 'chase-up' instructions for drinks, towels and general service. This was very surprising and disappointing because as previously mentioned our experience with Regent in the past has been excellent. Moving on to our suite, 810. There was no cold water to the wash basins...just tepid...not great for cleaning your teeth, obviously not fixable during our cruise! The satellite TV reception was poor and the sound system akin to my transistor radio of the 60's. The patio door was almost impossible to close properly and whistled and sang in the wind all night long. Drawers and cupboards were poorly fitted and in our opinion were not of the expected quality, having pull handles with very sharp edges. The ensuite door would not close without slamming, not desirable for your partner asleep after your mid-night visit to the bathroom. The internet package only allows for one user at a time....trips out often and is extremely slow. There is a limited number of music channels on the TV and no facility to play your own music through the suite system, via iPod or MP3. Annoyingly, the walk-in closet door was not lockable in the open position and had a tendency to close itself, cutting the lights whilst you are inside. The ensuite door has deep scratches in it, where the suite door can run into it when opened. Finally, one of the two quality coat hooks behind the door has broken off and been replaced by a cheap 50 cent chrome one, that you might put in your garden shed! The bed is very comfortable, the 2 seater couch is not and there is only one chair in the suite, so with no 4th chair its not possible to entertain friends for a pre-dinner cocktail. Our room stewards were very good. Room Service. We called it once for some Champagne and Shrimps, so we could watch the sunset. It didn't arrive. A bottle of Champagne arrived 90 minutes later as were were going to dinner. Someone forgot.....The F&B manager and Head Chef were nice and very apologetic....but the moment had gone. Generally, the restaurant food was very good. Especially in the Pacific Rim and Chartreuse, however, on several occasions it was overcooked and had to be sent back. The Veranda cafe is great for breakfast but there are never any berries on display, be warned that if you want anything not on show, someone has to go 'downstairs' for it...and that takes time. There are never any 'no sugar added' deserts available, which was very surprising and maybe a policy with this ship but for diabetics and those conscious of sugar intake, only 'nsa' cookies were available. Overall, we enjoyed the cruise, as the weather was very good and we met some nice people. However, we would not travel on the Explorer again, as we believe that it has problems in terms of comfort and service and does not represent the value expected.This would not deter us from travelling with Regent again but we would probably go with Silversea or Seaborn for the next cruise Read Less
Sail Date February 2017
First of all, all the pictures I took are from INSIDE the suite. These are not public rooms. The furnishing are amazing! I don't think there is a more extensive collection of photos inside the suite anywhere online. I know I could not ... Read More
First of all, all the pictures I took are from INSIDE the suite. These are not public rooms. The furnishing are amazing! I don't think there is a more extensive collection of photos inside the suite anywhere online. I know I could not find many when I was booking it. Hope it helps to give you an idea. I did not take pics of second bedroom. I started cruising 40 years ago. Started on the NCL Bahamarama and then a cabin with 69sq feet for 3 people on another line. Point is, I started at the very VERY bottom and have worked my way up the chain one step at a time for those 40 years. So now we all have a reference point. lol I have had the owners suite on most common lines, ships. About 12 to date including the Queen Mary, Jewel, Pearl, 3 Celebrity ships, Allure, 1 Silver Sea, Oceana and a few more for another point of reference. So I booked the Regency Suite as it has the highest marks and it is the most luxurious suite at sea as they claim! It's beautiful. Let me put everyone's mind at rest, there was no ugly. None! I'll think HARD to find something bad. I had two complaints but they were not the fault of the cruise line. They are personal preferences. What we learned is you may want to forgo many of the spa treatments or you will find yourself at the spa way too much. About the 3rd day we figured out that it was a little overwhelming and cut way back on the treatments. Would rather spend the time together with girlfriend as we found that we were only seeing each other for meals. Of course if you have been married a long time you may feel different. :-) The cabin is at the front of the ship. To be honest, I prefer the rear as you really can't use the balcony when you are on the move. Just way too windy. So we would use the small balcony on the side off the other bedroom. Preem, our Butler, was spot on. Preem was Great! Thanks Preem! Food and service was wonderful. Staff was great every step of the way. We don't do shore excursions but Regency provided a driver and car at each port. We would go off the ship for 1-2 hours and then back to the ship. Of course each time we looked forward to returning to the suite. We are going on Regency again in less than 90 days and already booked for 2019. This time elected for the #2 cabin, the Master Suite as it is in the rear of the ship. As for value, let's not kid ourselves. It was over the top. But sometimes you want something over the top. For all other times, hopefully the Master Suite at a fraction of the price will still provide 99% of the experience and 2000 sq. feet. Overall a wonderful experience. My next review is the Ralph Lauren Owners Suite on the Oceana Riviera that were were on December 2, 2017. Thanks for reading and hope you found my review helpful. Read Less
Sail Date February 2017
Have gone on a Regent Cruise many times. This is the first time we neither enjoyed the ship or the destinations. Our South American cruise highlighted the Galapagos and Machu Picchu, however they were not a part of our sites. Machu ... Read More
Have gone on a Regent Cruise many times. This is the first time we neither enjoyed the ship or the destinations. Our South American cruise highlighted the Galapagos and Machu Picchu, however they were not a part of our sites. Machu Picchu was a post 18 day cruise destination which was not clear in the marketing. There was one excellent lecturer on board, but very few daytime activities that were stimulating. The itinerary, from Miami to Lima, Peru was frankly, boring. Little to see and very little for those with any mobility problems. But most important, many on the ship became ill, my husband a physician, got the flu along with others. While I appreciate that there was a doctor on board, the fee for the visit was $1450 which I thought was exhorbitant. The medication, prescribed for each of us was $350 each for a packet costing $110 each in the States and the visit including a blood test and nasal swab was $750. Since we couldn't exactly "jump ship"and look for a CVS, we were stuck. I wrote to the ship line and was told their price was commensurate with other cruise lines. Does that mean "price fixing"? So bring any and all medication you might possibly need on your next trip. Blue Cross/Medicare doesn't cover you and YES we both had flu shots before we boarded, but clearly it was going around the ship. Read Less
Sail Date January 2017
Great cruise! We chose this cruise for several reasons: 1. we hadn't been on Regent for over four years and felt it was time to give them another try; 2. we wanted to see the Panama canal; 3. it was an expensive way to get to South ... Read More
Great cruise! We chose this cruise for several reasons: 1. we hadn't been on Regent for over four years and felt it was time to give them another try; 2. we wanted to see the Panama canal; 3. it was an expensive way to get to South America to visit our friends in Ecuador. We are Gold on Regent, and this was our 12th cruise with them; we go back to 2000 on the Paul Gauguin. We had sailed on that ship, plus the Diamond, Navigator and Voyager but never Mariner. This was also the longest cruise we had done, 18 days. In case you choose a similar itinerary in this time frame, be aware that the climate is HOT. Places like Colombia particularly, Panama, and down to Lima the weather was very hot and humid. It was tough to be out on deck at times, and shade was at a premium. More about excursions later. But just a heads-up about this. Next time I'll try the more temperate part of SA or I'll go in their winter rather than their summer (although it doesn't matter for Panama and Colombia I think.) Loved the ship. Friends had said that the public spaces on Mariner were the best, and being a lover of Voyager it was hard to understand that, but it's true. There are tons of lounges and meeting places around the ship. The Coffee Connection is very nice, the Observation Lounge too, although not sure I liked it any better than Voyager. Compass Rose was way better than any of the other ships--it's kind of broken up, i.e., it has the feel of several smaller rooms, and I believe that may be why the acoustics are way better. Just overall a comfortable place. The tradeoff is that the cabins are smaller. See below under Cabin Review. The cuisine was up to standard for Regent. We particularly thought that the food in CR was excellent. Also really enjoyed Signatures (goodbye Signatures!). Prime 7 was fine too, although the one meal that we ate there really didn't stand out. Sette Mare was okay, but the concept needs a complete overhaul as does the menu--the Italian classics were underwhelming, to be kind. During the day we generally ate in La Verandah, although once or twice we went to CR. The buffet food was as expected, very nice usually. I only got to sit outside once, it was usually packed out there, despite the heat most days. The Jean Ann Ryan song and dance troupe is on their way out on Regent, and I believe Mariner may be their last ship, destined to be replaced this spring. Despite the lovely leggy girl dancers, I say, "good riddance". The choreography and production values of the one or two shows that I saw were cringe-worthy. Very dated, much too glitzy and faux glamorous for such a small ship. Saw some good solo performances, although we didn't make many shows I admit. We also very much enjoyed the lounge pianist, Ross. Made friends with him, even had dinner with him one night. He was in charge also of the music trivia, in which we participated, and had loads of fun. He played in the Observation Lounge evenings so that became our hang-out of choice before dinner. We had a number of sea days spread out over the cruise, and the activities on board were excellent. Always something interesting to do. This included Terry Breen onboard for the entire circumnavigation of South America, doing enrichment lectures about the canal and the South American countries we were visiting. She is a fabulous lady and her presence certainly enhanced this cruise for us. We got into Trivia and ended up playing in the same group of 6 for the entire cruise--made friends and had a ball. Service as always was excellent. The staff more than ever worked very hard at memorizing our names. Perhaps this was because of the length of the cruise, but we were only on for the first segment. Even the Destination Services staff were excellent, really great, helpful and friendly. We did have a Code Red for a while. It was handled very discreetly and we weren't inconvenienced at all. Salt and pepper shakers, cream pitchers were removed from tables, etc. Hand sanitizing coming back to the ship was mandatory and encouraged everywhere. I think this kind of thing is probably endemic in certain tropical destinations. We stopped at some nice islands. Some I didn't get to see much of because I was in the water (i.e., snorkeling.) St. Bart's was one--snorkelling was disappointing, although I was glad to just be in the water--island didn't seem very welcoming to cruisers--it's a "high end" island where celebs hang out. Martinique was nice, although I believe this is where some pax came to grief on excursions--one of our trivia buddies fell on a hiking trail and gouged a piece out of her leg--that curtailed her water plans for the rest of the trip; another group in a 4x4 rolled over and there were multiple wounds including a hospitalization (he rejoined the cruise later.) We did the botanical garden which was lovely. Grenada next, is the "spice island". I indeed bought spices there, and our tour was great, but the island itself is very, very poor, one big rainforest. Bonaire was probably my favourite, although I spent my time on the water, in a junk out to Klein Bonaire, which is a desert island off the coast, protected, with some very good snorkelling. So I was happy, happy. I'd go back. Aruba seemed very nice too, although we did the submarine trip down to see the reefs and didn't see much of the island. But that excursion was a big highlight for us--made me wish I had learned to scuba years ago. Then on to two stops in Colombia. Colombia is recovering from its bad years, and it shows, but Santa Marta has a ways to go--they don't seem to have the tourist infrastructure they need yet. Tour guides were ill-trained and the tour we went to the (beautiful) Tayrona National Park was disorganized and chaotic. The park itself is stunning, but our guide did not pay attention to the age of the participants, and the logistics of the trip were badly planned and executed. Our group ended up insisting to return to the ship, with our guide almost in tears. Our stop in Cartagena went better, the city is really beautiful. Lots of income disparity, however; huge luxury condos overlooking the ocean, gee I wonder where that money came from, eh? Just remember again, Colombia is very, very hot. Then on to the Canal. With Terry preparing us with lectures about the building of the canal and the logistics of how it works. The day passing through the canal was the highlight of the cruise. It was spectacular. Also very hot. But the Observation Lounge was nice and cool. So people milled about the open decks all day, oohing and ahhing. So glad we did this. But again, it's HOT in January (probably all the time.) So then on down the Pacific coast of SA. We stopped at the small Ecuadorean city of Manta. It's a major tuna fishing port, and we watched frozen bonita being emptied out of one trawler into trucks, all day long. Huge amount of fish. The weather was really bad in Manta, it poured rain all morning. People mostly went on excursions that included the town of Montecristi, where one can buy the genuine, original Panama Hat (Montecristi hat really.) Long story, but they were never made in Panama. We stayed on the ship and entertained our friends who live in Manta, a terrific thing to do if you plan it well in advance. Since we spent a week in this area later on our trip, I'll say, go to Montecristi and spend the day just wandering the shops there. It's definitely third-world, but delightful really. David brought home a hat, which he bought from a little shop, a wholesaler, not a big place, so he got a great price on a fine, fine one (so-called "superfino" quality). I bought a beautiful alpaca shawl for $10--I could have brought home beautiful blankets and hammocks as well, and jewellery. Manta itself is a gritty, dusty place, lots of construction going on recovering from the major earthquake they had last year. We really enjoyed our week there, but spent most of it on a beach south of the city. Then on to Guayaquil, where the ship docks south of the city, in the industrial port. This city is very large. It's the gateway to the Galapagos. We went on a long excursion to a cocoa plantation, a tropical flower plantation, and an orchid greenhouse/store. The tropical flower stop was the best, because we had the owner doing a great narrative and sales pitch--our guide was useless on this trip. He didn't pay attention to the group as a whole, concentrating on the few closest to him. So we didn't see Guayaquil on this stop, although we did stay downtown later on our trip and it was interesting, and definitely different. Trujillo was our next visit (port of Salaverry). Went to several fascinating ancient ruins. Started our education onboard with Terry doing lectures about pre-columbian civilizations. Up in the north it was all pre-Inca, and all made of adobe. Amazing stuff really. We had lunch at a hacienda where they raise and show the famous Paso horses. We had a nice outdoor meal while watching the horses and human dancers perform. A very good day, although we did not climb to the top of the Temple of the Moon because by then it was afternoon and, again, very, very HOT. Trujillo also seemed fairly poor, and the roads were covered with litter. This was noteworthy because when we got to Lima, there was NONE. So, on to Lima for our last day on the ship. Another excursion to two ancient ruins, right in the middle of the Miraflores district where we stayed after disembarking. This is the area of the city where most tourists stay, and I highly recommend it. It's safe, there's lots of nice restaurants and people-watching. Just make sure you pick a hotel with air conditioning, if you're there in their summer--it's HOT. Getting around Lima is a pain--it's one of those giant cities with many districts, quite distinct from each other. But no subway system, nor commuter trains, with one big highway along the coast, usually absolutely snarled with traffic. Not an easy place to get around--I recommend private guides if you stay. We had a memorable time, loved it. I'd go back to Lima, but probably in the spring or fall. We were warned by our guides that the huge port of Callao (pronounced "kai-yow") would be chaotic, and it was. But it went quite smoothly. We were independent so we were shuttled through the industrial port to the main gate where all of the taxis and pre-organized drives were waiting. Within minutes we were on our way to Miraflores for the beginning of our stay in fabulous Lima. Loved Lima, can you tell? I'm hooked on Regent again, I can tell you. And in love with Mariner. Would love to do the remaining segments of SA that we haven't done--Lima to Rio or part of it, like Valparaiso to Buenos Aires. This was our second trip to South America and it is incredibly fascinating, but I want to try to temperature portion of the climate next time! Read Less
Sail Date January 2017
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold ... Read More
Choose to go on a short cruise to test Regent because we booked a 4 week cruise in Jan 2018. As a result of this 7 day experience, we are cancelling the LA to NZ cruise. The ship was poorly maintained, the cabin was worse. We had mold in the door to the veranda, lights that did not work, carpet that did not adhere to the door frame, the door frame was so beat up that the door to the veranda was very difficult to open, caulking around the shower was missing and the toilet emitted an unusual odor. The TV picture was so bad that one could not even read the credits and watching sports was out of the question. The railing the aft elevator was broken the entire cruise. The crew was as tired as the ship...not friendly and only our butler called by name...other than that we were never called by our name the entire cruise. One night for dinner we were seated in an aisle...yes an aisle. Speciality restaurants...only got to eat in Prime one time. Hard to get information for getting on and off the ship because we were independent travelers. The gift shop selection was very weak...lack of sizes and selection. There is more but I am sure you have the idea.....our 31st cruise and it was on Regent...our first time and our last. So save your money...go on something else. We did tell Regent...what a waste....sorry if you book another cruise with us we will give you $500 cruise credit....What a joke! Read Less
Sail Date January 2017
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. ... Read More
Regent - Mariner Deck 8 Penthouse w/ Butler Service It was our first cruise in several years and we made the decision to save up and go on Regent. We read great things about them on line and were excited about the experience. The first few days we were really pleased, it met and exceeded all of our expectations. The rough seas hit us off Honduras and the service level seemed to fall off (understandable). But what surprised us is that all of the activities seemed to not change or adapt to the situation. They did not seem to have a plan for keeping us occupied while it rained and the pool, golf, etc were closed. Unfortunate, as we were stuck in our room for two days reading and watching movies -- thank god they have an excellent selection of on demand movies in room that were free of charge with room package. We ate dinner in the French restaurant (Signatures) and it was superb. The steakhouse (Prime 7) was a disappointment, but still very nice. The service was top notch, but if you are expecting a steak shipboard that compares with Morton's or the Capital Grill, etc in the US - well, this is not it. The cuts are thinner and not the same quality. BUT it still was a very good meal. Shows were very good, we also really enjoyed the lectures on board about the culture of each country we visited the history, etc. Out land excursions were outstanding. First, if you have a chance to do this tour, you MUST see the Mayan ruins and attend the lecture the day before so you know what you are seeing. Our tour guide was very experienced, had worked on archaeological teams that work on the sites and taught a college course on Mayan history -- it was a great day, we learned a lot and had an experience that we will always remember. By far, the best beach day we have ever had was at Norwegian/Regent's private isleand Harvest Caye. We went all out and rented a bungalow on the beach and it was well worth it. The ocean was tremendous, the food very good and having an air conditioned space to escape to, listen to our music on the bluetooth speakers etc was tremendous. Canyon Ranch was a real disappointment as an on ship Spa experience. The facility was small and the staff seemed overwhelmed and rushed. This is s trip we would take again, but probably not too soon, it was pricey. Read Less
Sail Date January 2017
Service not what it should be and food often over-cooked but the cabins were the big issue. Some big closets, some giant suites with tiny closets. Brown water in tub, shower handles that fall off. Shower doors that shatter. Pieces of ... Read More
Service not what it should be and food often over-cooked but the cabins were the big issue. Some big closets, some giant suites with tiny closets. Brown water in tub, shower handles that fall off. Shower doors that shatter. Pieces of the wall that fall off. Rude, incompetent fitness center people, shore excursions issues, lousy house wines, whistling doorways. Quite a shock for $34,000. Cannot make good caps. Fish cooked with beef for lunch so tasted beefy. Overdone protein often. Optional wines priced high versus competitors given that wines are included. Some snarky employees. They lied and said crew was best of the best on this new ship and many were on their first cruise. Cannot order room service from the restaurants, even in a Seven Seas Suite. Have to order from a crappy 1 page menu. Their cheaper sister, Oceania allows ordering from any restart at this level. Left out important information on several shore excursions....they said " not us, we outsource the excursions". Guess what; it is on you Regent. Offered a paltry amount to make up for all this. Read Less
Sail Date December 2016
We have cruised on Oceania(Regent's "lower" sister), Crystal, Silver Seas and were really looking forward to trying Regent; in fact, we waited for Explorer, actually booking our trip before the ship was built. That was our ... Read More
We have cruised on Oceania(Regent's "lower" sister), Crystal, Silver Seas and were really looking forward to trying Regent; in fact, we waited for Explorer, actually booking our trip before the ship was built. That was our first mistake as Regent sales people did not know much about the ship so on the advise of a Regent person we booked a penthouse at the very front of the ship. In July 2016, we learned that penthouses do not have a tub in the bathroom. What?! My husband really needs a tub. At that time the ship was sold out so we decided to make full payment and go on the cruise. November we were offered an upgrade for $6,000 to a Seven Seas Suite with tub. We decided to go forward with the bigger suite so we have a tub. We had engineers, plumbers, carpenters in our suite for the first 6 days due to all the suite problems. Shower knobs fell off, tub full of brown water, pieces of wall falling down, whistling door wall ALL THE TIME. Our door wall was taped shut every day and night, we had to tape(they gave us our own roll of tape) the sliding door into the commode because it would not stay open at night during rough seas. The closet in this big suite was the size of a porta potty. Two of us could not be in the closet at the same time. We had clothes hanging all over the suite. The list goes on. Poor service, poor shore excursions, cheap wines, indifferent staff in most cases and surly nasty destination services staff. And peculiarities with the ship. Why no tubs in penthouses? Why a TINY closet in the Seven Seas Suite? Why no window washing in 16 days? Why low ceilings so that tall people bump/break their heads on light fixtures? For all of our troubles we were offered "slap in the face" compensation. We had our travel agent handle it once we got back, NOTHING!!! We are younger than their "average" customer and we will NEVER travel with them again. VERY DISAPPOINTING experience. I feel like they took 16 days from me that can never be replaced. Read Less
Sail Date December 2016
We love Regent and this is our second cruise on Explorer. We are frequent cruisers and have cruised with other high end cruise lines and Regent is our favorite, hands down. The ship has a outstanding and beautiful art and glass ... Read More
We love Regent and this is our second cruise on Explorer. We are frequent cruisers and have cruised with other high end cruise lines and Regent is our favorite, hands down. The ship has a outstanding and beautiful art and glass collection and is decorated with luxury at every turn. It is truly gorgeous! Please see my note on cabin review for Suites 700, 800, 900. The staff from the janitors, maintenance etc are always smiling and greet you with Good Morning etc. The wait staff is exemplary. I can't say enough about the staff on Regent Explorer! The entertainment could use a little more pizzaz for a ship of this caliber but I'm confident that will come as it matures a little. There are 3 restaurants that take reservations: Prime, Chartreuse and Pacific Rim. All beautiful with excellent fare. I would say my least favorite if I had to choose would be Pacific Rim. Compass Rose is the main dining venue along with La Veranda. Compass Rose serves breakfast and dinner and La Verandah is buffet style for breakfast lunch and dinner when it becomes Sette Marre an Italian venue. You can place orders at La Verandah. The food is delicious and very fresh. Read Less
Sail Date December 2016
i have just spent 16 days on a central america cruise i am an experienced cruiser the ship is superb the captain handled the ship brilliantly in a 79 uno gale the food has improved the wifi is good most of the time the staffer ... Read More
i have just spent 16 days on a central america cruise i am an experienced cruiser the ship is superb the captain handled the ship brilliantly in a 79 uno gale the food has improved the wifi is good most of the time the staffer exceptionally helpful the quality of the wines has improved considerably the shows were very good but we need more of them agreeable fellow passengers nothing was too much trouble for the crew the destinations were good in costa rica and mexico and san diego but the san diego tour guide/driver was not too good the magnificence of the ship was better than some of the top hotels in the world the swimming pool was the biggest we have seen on a ship of this size and it was very easy to enter and exit the room stewardesses kept the room immaculate and decorated it for my wife birthday champagne was in abundance Read Less
Sail Date December 2016
Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You ... Read More
Over priced. Ship is way overrated. Poor service, poor food, poor company. Only nice thing was the people we met. TERRIBLE customer service. The only thing Regent is efficient at is taking your money. Casino is very unfriendly. You can see the NCL touch - cheapening everything. They offer free side trips, but unless you book them months in advance - forget about them. Also, most people on these ships are old, but they offer lots of excursions that most people don't have the physical capability. When we asked waiter for coffee in card room, we were told they could not service us there. Also, there is a big pole in the card room , so instead of 6 tables, it is only 5 1/2. Really bad design for brand new ship. Regent/NCL is only interested in taking you money. I can stress enough, stay away from this greedy, non-caring cruise lines.!!!!!! Read Less
Sail Date December 2016
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