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198 Regent Seven Seas Miami Cruise Reviews

We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be ... Read More
We chose this cruise for its itinerary. This was our 4th cruise on Regent, and it will be our last. Things started out badly when Regent sent out a notice that a yellow fever shot was mandatory to go on the cruise. This turned out to be totally false. The shots cost between $320 to $650 per couple, depending on where you could find the vaccine. Regent refused to take any responsibility for their mistake, and didn't even bother to apologize let alone offer reimbursement. When asked for their source, they refused to even disclose it. Their indifference to their customers was shocking. There are too many better cruise lines available to do business with than this one which obviously lacks a moral compass. The service was spotty as was the food. My wife had to remake the beds every night because the cabin stewards did not know how to make a bed. One end of the sheet would hang down 6 inches while the other end was on the floor. The bedding was course and uncomfortable. The ship was understaffed. The pool deck was directly above us. They would drag the deck chairs around at 6:30 AM, waking us up. On the plus side, the entertainment was very good as were the daytime activities. The air conditioning worked well. Read Less
Sail Date April 2017
Regent has everything one would want in a cruise. It is an opportunity to meet wonderful people. Regent's tours are included and there is something for everyone whether you want an activity with lots of exercise or not. The public ... Read More
Regent has everything one would want in a cruise. It is an opportunity to meet wonderful people. Regent's tours are included and there is something for everyone whether you want an activity with lots of exercise or not. The public spaces are comfortable and inviting. The suites are all lovely and spacious.. The food is superb and no need to pay extra for anything. The drinks are all included. The staff takes care of any and everything. Regent arranges transportation to and from the cruise. Even WIFI is included for free. No need to tip, although we tip our cabin attendant and anyone else who has provided extra service. We would certainly recommend Regent to anyone who would like a lovely experience. The ships travel to most all destinations. Whether you are in the market for a 7 day cruise or one around the world, we would recommend Regent for you. Read Less
Sail Date April 2017
We chose this Cruise to have a small ship experience through the Panama Canal. The staff could not have been more accommodating. They strove to make the guest happy. The dining in all venues was excellent. There were some service ... Read More
We chose this Cruise to have a small ship experience through the Panama Canal. The staff could not have been more accommodating. They strove to make the guest happy. The dining in all venues was excellent. There were some service issues in the Compass Rose Restaurant. Not sure if it was insufficient staffing or training, however it was not the norm rather the exception. The cabin was clean and comfortable but will probably get a sprucing up soon. We were overall happy with the ports. Some ports in Central America are not close to the major sites. You must be prepared for bus rides to get to the sites of interest. This is not a failing of the cruise line, it is geography. We were very happy that our ship stayed overnight in Colon. This allowed an excursion to the Canal land side. It was facinating to watch the ships transverse the Canal. Also to get a look at the new Canal Locks. We will definitely cruise again with the Regent Seven Seas Line Read Less
Sail Date April 2017
We chose The Seven Seas Mariner as we had been on it for a Transatlantic.. We were just as pleased this time. Boarding the ship and departing the ship was smooth, and all employees greeted us like we were very special. Regents gave us a ... Read More
We chose The Seven Seas Mariner as we had been on it for a Transatlantic.. We were just as pleased this time. Boarding the ship and departing the ship was smooth, and all employees greeted us like we were very special. Regents gave us a complimentary tour of Miami,FL. while waiting to board the ship. It was a great tour and we sure appreciated it rather than sitting around a terminal waiting to board.Our suite was perfect lots of storage, our ice bucket was filled every night right at 4pm. and our suite stewards were awesome. We didn't make it to all the shows as we were enjoying visiting with the new folks we met on board, but the shows we did see loved them. The captains farewell with all the crew dancing and singing was a great hit. Ate at the Prime 7 twice, Signature 3 times excellent meals at both.Found the Compass Rose to really be our favorite just because we love to meet new people and visit, and the specialty restaurants we feel are just that special evenings for just us.The buffet and pool grill were excellent choices for us also on sea days. Had several tours and enjoyed each one. Professional guides, clean transportation, interesting places and people to see and interact with. Had my nails done at the spa, beautiful very professional. Hubby and I used the fitness center every morning, lots of great work out equipment , clean and there was always someone there to guide you and help you enjoy all the equipment you wanted to use. Most afternoons when not on a tour I enjoyed the puzzles in the coffee connection while hubby slept. We are looking forward to 2018 and going on the Explorer. write_me Read Less
Sail Date April 2017
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a ... Read More
We were asked by friends to go with them on a Regent cruise that included Havana, Cuba. Not having been to Cuba and knowing that Regent was in the same class as Crystal (which we had sailed before), we agreed. We booked and paid for a Category D, concierge suite on deck 9. This suite is known by Regent to be noisy and they admitted there was a design flaw in the ship that allows the sloshing of the swimming pool water to be heard in "6 or 8" cabins. Still, they sell these cabins with no disclosure and no discount (like an obstructed view cabin might be sold on other ships) hoping no one would notice or complain. We did complain but they said nothing could be done as the ship was full. On day 3 of the 7 day cruise, a penthouse suite on deck 10 opened up (I don't know why) and we were moved to the larger and butler attended suite. It was an appropriate and appreciated response but a 6 star cruise line and ship should never have such issues. The food on board was excellent, well prepared and mostly well presented. The included tours were average at best with a "Jungle River Raft Trip" in Belize being the notable exception. It was a wasted day with nearly two hours travel each way from the ship only to float in conjoined rubber rafts on a very lazy river for about a mile. Over an hour of the trip to the river was on old school buses and washboard roads. Not good. The public areas of the ship were roomy and never felt crowded and the entertainment was very good but also very "cruise ship" with talented singers and dancers performing in a well designed venue. The ship, in general, is in need of a major refurbishment. Even in a penthouse suite, some drawers in the dressers wouldn't pull out, there were stains of some sort on the patio door and it's latch was missing a screw and loose.One of the bath towels had a hole in it, etc. Just not Regent/Crystal class stuff. If we're going to have a Princess/NCL/Royal Caribbean experience, we shouldn't be paying Regent prices. Read Less
Sail Date April 2017
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were ... Read More
We were so disappointed with the Regent experience on this trip. It was chosen because of the destination, being a trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about. Excursions that were part of bundle package were cancelled within weeks of cruising to later find them available on the ship for a price. Day in Havana excursion was boring and basically the same as another tour we did day before. Tour was more than 2 hours longer than what it was suppose to be. Not enough time at stops to absorb what was around us. For the first time in all the cruises we have taken the cabin attendants were marginal. its definitely not the same level or friendly personalized service we received on our previous Regent cruise. Service was slow and not everything ordered was delivered. First night took more than 3 hours to receive meals that were delivered cold. Breakfast ordered for 6 AM and showed up cold at 6:50 AM. Asked for decaf drinks received caffeine drinks. The ship overall was "tired". Our room smelled like mildew. The shower didn't drain the first day. Woman's 2 stall bathroom on Deck 5 had 1 toilet out of service. It's time for dry dock. There is little to do on sea days. This cruise was not worth the cost. Entertainment was just OK. Do not know if we will ever cruise with Regency again. Read Less
Sail Date April 2017
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. ... Read More
By and large this was a very good cruise. Plus: Great food in all venues with very good service. Nice set up around the pool .Cons: Mediocre bar service particularly in the Mariner lounge. Shore excursions canceled for no apparent reason. The reason provided was we booked late. We booked in January and the cruise sailed April 18. Who knew that was a late booking? The on board cruise consultant is beyond rude. Nasty unfriendly man who answers normal questions with a condescending demeanor. He should go back to a cubicle ! On the other hand, the cruise director and the speakers and the entertainment is WONDERFUL. I think the big plus here is the Compass Rose Dining Room. The other dining venues were ok, definitely more intimate but Compass Rose is the best. Not terribly impressed with Signatures. Amateur staff. The best service is in Compass Rose. Going on Navigator in July. Hoping the smaller ship has better service. Read Less
Sail Date April 2017
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you ... Read More
It's my first trip with Regent, it will be my last. 1. Quality of customer service over the phone was inconsistent. Some are helpful, other sounded like they could not care less. Most of the agent gave you short answers, and you had to asked them to clarify. I believe the company either did not pay their agent well or trained them well, so those who answered the phone are not enthusiastic to serve the customers. They just do they job to earn minimum wage. 2. Onshore excursion were not all FREE. The more interesting ones are at least $199 or more per person. They also cancelled the activities several times, even right after we are on board, making it hard to re-book. It also caused long lines at the service desk, and long waiting time before activities are confirmed. Also, there were several activities (in Cuba) that they failed to list age restrictions. We were told one night right at the check-in that my 15 year old was "too young" for the activities we already have tickets and book 2 months ago. They are so disorganized!!! 3. At end of the cruise, they promise to credit my balance back to my credit card. It hasn't happened yet after two months. 4. I do have to say most staff on the cruise ship were friendly, but some are very GREEN. You can tell they were just newly hired and not up to the tasks, and not trained well. 5. Mariner was an old fleet and the cabin are tiresome looking and furnishing are outdated. 6. Service at their specialty restaurant and PrimeRose are soooo slow! Dinner always takes more than 2 hours to finish. Read Less
Sail Date April 2017
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 ... Read More
We were so disappointed with the Regent experience on this trip. We chose it because of the destination, being an inaugural trip to Cuba, (2 days in Havana), with a stop in Belize and Mexico on the way back to Miami. Neither of these 2 stops were anything to write home about, one being a man made beach resort owned by NCL. It was great to visit Cuba, but my review is mainly to do with the disappointing service and mishaps on the cruise. The staff worked very hard, but didn't seem to get on top of things. While in the main, the food was nice when or if you got it, (one course omitted completely one night, and our sides didn't arrive another night), the wait staff were so under pressure it was difficult to get their attention if you needed anything. There were a number of Regent VIP's on the trip, who had officers milling about them and I even saw one of them send their food back to be cooked more when in the Compass Rose. The service in Prime 7 was just okay with the vacated table beside us left uncleared for the rest of our meal. The steaks we ate were very good but the sides were disappointing. Our meal in Signatures and the Italian were the best dining experiences this trip. I'm not sure if Regent have disimproved due to being taken over by Norweigen Cruise line, but its definitely not the same level or friendly personalised service we received on our previous Regent cruises, which was 6 star service. The staff were hugely under pressure so didn't have time for niceties. I do hope Regent get their act together and not sit on their laurels thinking that new ships like their Explorer will keep the clients coming. On a very positive note, the shows were the best of any of the cruises we've been on with Regent to date and their orchestra was outstanding, they also played in the Horizon bar in the evenings, plus our veranda suite was very comfortable, with great bed and pillows. We slept very well each night with the aid of their double blackout curtains. Read Less
Sail Date April 2017
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and ... Read More
We picked the cruise for the two days in Havana. Those days were great - they were well organized, clear instructions, lots of choices, etc. While Cuba is a poor country, it was a good experience to interact with guides and locals and see their history. Harvest Caye Belize is just a cruise ship owned island. It was a pool/beach day. The pool is large and clean with swim up bar and good service. We had a pool cabana which we thought was worth the money for the service and having a shady place to relax. But the beach and pool were never crowded (rather empty actually) so it was not required. Costa Maya was a disappointment. The snorkeling tour was a 45 min bus ride to an unexciting location, with poor snorkeling. The water had at least 30 feet of heavy sea grass before you get to any visibility then it was just moderate visibility with lots of algae. This is the site of a former dolphin swim but instead they have sunk cars/plane/helicopter in a failed attempt to make a new reef. it was dismal. And then you are stuck there for an additional hour and half with drinks and food for sale. It was fine, but not interesting and not worth it. It appears better to have stayed in the little port and swam at the pool. the vendors at this port are very aggressive however, and that makes it unpleasant. The ship itself is good. We were on it last summer in Alaska. We had a Penthouse A cabin on 11 and it was well worth it. We had a large room and lovely balcony. It has butler service which for us was just daily canapés. The negative was that since this was easter weekend and a special location (Cuba) there were a few families with small children - and there is nothing for them to do on sea days on a regent ship except annoy others who are trying to read quietly. There is little to do on sea days, and the spa is very expensive compared to others. Service was fine, just not worth the cost. Food was good throughout except the italian speciality - which required a buffet for dessert instead of delivered choices. Read Less
Sail Date April 2017
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked ... Read More
We chose RSSC Mariner because of the itinerary going to Cuba. We just finished the cruise and as always loved it. The cruise was fully booked and we weren't able to get reservations in Prime 7 or Signatures. As it turned out we walked into both restaurants and managed to dine there. Somebody always no-shows or cancels last minute. For the first time in all the cruises we have taken on RSSC the cabin attendants were marginal. I asked for a bottle of wine, it was never delivered. On the first day we told them that we drink a lot of water and to keep the fridge filled. We had to ask for more water once. The ship overall was "tired". It's time for dry dock. But overall it was a great experience. We were on Mariner for Christmas & New Year and many crew members were the same, so that made it nice. The entertainment was the same, so we didn't go. The "Spontaneous Duo " was still there too. Didn't like them Christmas, didn't like them now. 7 days on RSSC is NOT enough. We actually haven't figured out what "enough" is. Read Less
Sail Date April 2017
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S ... Read More
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S experience. It’s noticeable that Mariner is bigger than Quest/Journey : approx 100ft longer , and 10 feet broader . ( and 48k tons as opposed to 31k tons) (and yet similar guest numbers : 700 as opposed to 650 Az guests). The interiors are more opulent, and the extra space is very evident in the public areas. The “standard” cabins have proper bathrooms, unlike the tiny shower cubicles on Azamara. But then the deck 8 cabins on Azamara are superior to Mariner standard cabins...so price comes into play. The “uniqueness” of Azamara is the staff and officers attitude and welcome. The officers on Mariner are practically invisible , as is the Captain. Even his PA announcements are very difficult to understand due to his accent. Whilst we encountered a few really great staff, the majority failed to impress. In particular they have many Eastern Europeans , and we found their attitude rather brusque , functional and business-like. Their level of English comprehension and speaking also sometimes lead to minor difficulties. They seemed under pressure a lot of the time , and thus service was inconsistent... getting plates cleared , or a refill was always slightly stressful. Each individual “incident” was trivial in itself , but you could never quite relax and get the 6star experience that Regent promise. I stress again a few staff members particularly in Compass Rose stood head and shoulders about the rest in terms of genuine care and attention. (eg we’d always ask for a table in Riskys section on Compass Rose.) This attitude issue extended to security staff : sometimes you’d be greeted with a smile and “welcome back Mr blogs”, but more often that not , they just scan your card with no words or eye-contact which is in sharp contrast to what we were used to experiencing on the Azamara. The Mariner food I believe is superior to Azamara. We are vegetarians , so cannot speak to the normal menus , but their plates looked good , lobster , steak.... There was always one vegetarian option, but once we had established contact with the Executive chef , he made daily specials for us , which were really good. We had a good meal in Signatures , the service there is particularly good and you were made to feel special. The Pool Grill always seemed a bit chaotic. The (buffet) lunch “out the back” was always a pleasure (Verandah), although vegetarian choices were very limited. There are 3 “bars” to meet before dinner..so it hasn't quite got the focus of the Azamara pre-dinner meet-up, but there is so much extra space, it still works well, either “dancing” on 6 or enjoying sunset on 12. The song and dance shows are slick and professional if a bit kitsch for my liking.. I cannot comment on the excursions as we tended to do our own thing. The free all-day champagne is obviously a distinguisher from the Az’s weird drinks policy and there’s none of Az’s crazy “only some cocktails are free” policy. (But someone told me the AZ are now serving prosecco as part of the AI wine list) The demographic was noticeably younger that a comparable Caribbean cruise last year on Az Journey. I.e. significant numbers in their 40s and 50s on Mariner as opposed to all “seniors” on Az. Dress code was followed better on Mariner than on Azamara : although there were still some “polo shirts” in the evenings , overall most folk made the effort to dress up. (smart dresses and jackets). So do I prefer Az or Regent...?...tricky...There is undoubtedly something really special about the ambience and welcome that you get on Azamara from all the staff. Does that over-rule the extra space , opulence and free fizz on Regent???? Some repeat Mariner guests told us they thought standards had slipped since the purchase by Norwegian. Read Less
Sail Date March 2017
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The ... Read More
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The food was good though the service in the restaurants, especially Compass Rose was very slow. On the first few days we seemed to be chasing evening meals as if you didn't get in as soon as Compass Rose was open you generally had a very long wait for a table. When you did get a table it was still a very long wait to be served. The other alternative the Italian restaurant could sometimes accommodate but otherwise it was a long wait. As for the speciality restaurants. Prime wasn't worth the effort though Signatures was perfect, best food, best service Service in the bars was excellent though in most cases not personal enough, just professional.. The entertainment was better this time though still not enough of the better artistes. The singers and dancers were excellent. We missed the film shows as we always seemed to be still hanging around for dinner. I know the ship was due for dry dock but an overhaul was overdue. It was so tired . There is a lot more we could say but I guess most of it has been said by others. Why on earth this ship still comes out on top in reviews I don't know. It doesn't say much for other cruise lines. Nobody else mentioned special evenings in the reviews we have read, and there didn't seem to be any. No deck entertainment and the one evening dress evening disappeared between our bookin g in September and March though I had checked that there would be one. Disappointing when you have specifically bought new evening outfits .The catamaran cruise was brilliant, good fun. The last night I was taken ill but managed to survive long enough to catch the flight though a long wait between disembarking at 9 am and flying at 6.30 pm didn't help. On the flight home my husband was taken very ill and had to have oxygen and assistance on arrival at Heathrow. He was subsequently admitted to hospital and we were tested and found to have Legionella. Not what you expect from a top cruise line. We would not go again, indeed it has put us off cruising altogether. No official photographer, and hardly saw the captain. We could go on......... Read Less
Sail Date March 2017
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not ... Read More
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not professional. We felt this ship might be used as a training ship. The handgrip in the shower was in the back of the shower. Useless! One bar opened at ten outside on the pool deck. Other bars opened at 12, 1, or 2. Never were sure when. Our other trips were on the Navigator and we loved that ship! When we complained about the handgrip in the shower, we were told "yes we've had other complaints about that". No attempt to fix that. A bar costs about $25. We feel the ambiance of this cruise line has changed with the sale of Regent to NCL. The whole experience is different. Read Less
Sail Date March 2017
This is our 2nd Regent cruise and I chose this itinerary to celebrate our 25th anniversary. While there is initial "sticker shock" at Regent's high price, I won't hesitate cruising with them again because it is truly ... Read More
This is our 2nd Regent cruise and I chose this itinerary to celebrate our 25th anniversary. While there is initial "sticker shock" at Regent's high price, I won't hesitate cruising with them again because it is truly all-inclusive. If you compare pricing with other cruise lines, be sure to factor in free airfare (some cruises offer free business-class air but this one didn't), a free hotel night pre-cruise, free airport transfers, free drinks, free shore excursions, free botled water, free laundry machines (soap provided), free in-room movies, free wifi on board (it is a little slow), no charges for specialty restaurants and all gratuities are included. If Regent is still slightly higher, factor in really great food, exceptional service and only 700 guests. NOTE: A few shore excursions are extra, for instance, a private limo or a helicopter ride to a glacier (on the Alaska cruise) isn't included. Also, the included liquor list is all name brands and extensive, but if you want a $525 bottle of Louis Roederer Cristal Rose Champagne, that will be extra. Also, the casino is extra as are spa and salon services. Other than that, I believe everything is included. There is no nickel and diming. In fact, it is very challenging to spend any shipboard credit you may happen to get. (We bought clothing at the gift shop on the last day. We thought about trying the above mentioned champagne but opted for shirts instead.) As for negatives, the only casual dining available for dinner is room service. You have to dress (for men - collared shirt, no shorts and jacket optional) and dinner will take about 2 hours. Another negative might be there are very few singles or children, it's mostly older couples. And if you stay up late enjoying the music, dancing or entertainment, most shore excursions depart around 8:00 a.m. the next morning. It also takes a while to get your luggage delivered to your cabin the first day but if 700 guests each have 1 bag, that's a lot of luggage so carry with you whatever you may need immediate access to. The best way to close is to say that nearly 50 % of the guests are repeat customers. Read Less
Sail Date March 2017
My wife and I love sailing on Regent and this was no exception. They put us up in a nice Miami hotel - The Epic - the night before. Very enjoyable. Don't miss the wine event from 5-6. Met several passengers before we even got on ... Read More
My wife and I love sailing on Regent and this was no exception. They put us up in a nice Miami hotel - The Epic - the night before. Very enjoyable. Don't miss the wine event from 5-6. Met several passengers before we even got on board. Good location. Embarkation was very fast. Maybe 10-15 minutes. On board by 1230 and at lunch by the pool. Great start. We were in Penthouse C #830. Great location and layout. Relaxing. Also had a tub. Our butler and room stewards were fantastic - always there when needed. Our meals were always delicious and fun. Most dinners in Compass Rose at table #77 - better than a window seat for us. Ate at Signatures and Settei Marie -- I prefer the Italian setting at Settei Marie. Good weather every day, the main reason we went on this cruise. Warm weather and snorkeling/swimming. Unlike Europe, the excursions were OK, but many looking for good beaches and/or good shopping. Was not interested in viewing churches and galleries. Enjoyed the entertainment - especially the Jean Ann performers!! Anthe the Band Disembarkation went very well as well. In the cab within 30 minutes from getting off the ship Read Less
Sail Date March 2017
This was our 5th cruise aboard Regent, and the staff and crew were fabulous as usual. We met Anastasia, Marla and Lorraine, and saw Rahul again. SS Mariner is so beautiful, but the staff really make the cruise. Lorraine is a wonderful ... Read More
This was our 5th cruise aboard Regent, and the staff and crew were fabulous as usual. We met Anastasia, Marla and Lorraine, and saw Rahul again. SS Mariner is so beautiful, but the staff really make the cruise. Lorraine is a wonderful cruise Director and always cheerful and accommodating. Marla is a fantastic conversationalist and so friendly and comfortable to be around. Anastasia is one of the most charming and sweetest service staff that we've ever met, and Rahul is super friendly and attentive. Our cabin was 376 sq ft plus a 76 sq ft balcony. It was well appointed. Our Butler was super. We finally figured out how to use a butler, by scheduling hors d' oeuvres at 5 every day, with Martini glasses for us and our friend for whom we purchased another cabin. We'd previously reserved our cabin liquor. The food on Mariner is spectacular. We felt guilty as we usually eat smaller portions and, accordingly, a lot of leftover food went back to the kitchen. Specialty restaurants are favorites; Signatures and Prime 7. Of the 5 cruises on Regent, on this one, we spent the most time on the ship, instead of taking shore excursions. Crew Capers, the last performance staged by the crew onboard, is always tearful, as it is done by volunteers, and creates a beautiful memory of staff and the last night onboard. Those memories will always be cherished. The only issue that we had was apparently as a result of the merger with NCL and a mis-communication of management orders. On Regent, cigarette and cigar smoking is permitted in the Connoisseur Club and one area of the pool deck. Pipe smoking is only permitted in the Connoisseur Club. I'd made friends with another passenger and we smoked cigars in the designated area of the pool deck. We were approached several times (in a very cordial manner) by bar staff on the pool deck that cigar smoking was not permitted. They were very friendly, but it was, nevertheless, a little intimidating and disconcerting. On the third approach, I showed the bar staff member the RSSC website and it's rules aboard Mariner, and he apologized and we were not bothered again. Unfortunately, that was the last afternoon on board. In July, we booked Explorer for two back to back Mediterranean cruises for a total of 15 nights starting late October, and we're looking forward to seeing Hassain and Anastasia again aboard Explorer. We'll have another totally fabulous experience aboard Regent on its newest ship. We've compared other cruise lines to Regent, and honestly feel that Regent is like our home away from home to us, though, as Lorraine says on the last night of the cruise; when we get back home, take a shower and drop the towel on the floor, we're a bit dismayed that there is no one there to pick it up after us : ) A very huge Thank You to Regent and staff for our wonderful cruising experiences! We can't praise you enough for such rewarding, exciting yet relaxing times aboard your beautiful ships. Vince and Paul Read Less
Sail Date March 2017
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this ... Read More
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this category was originally designed for single travelers, but couples were booked in all of them. They are still working out many problems left by the shipyard. A couple of major omissions compared to the rest of the fleet are the lack of a forward open deck to enjoy sailing in to ports and there is no rear lounge. The "Horizon" lounge is called Meridian and is located mid-ship. There is no rear entry to the Compass Rose so those with suites in the aft have to walk all the way to the forward lifts, go to deck 4 and walk a long way rearward to access the restaurant. It was particularly difficult for guests with mobility problems. The ship has a lot of wasted space and the decorations are too gaudy for our tastes and toe overall ship size is too large for us. The staff, as always is excellent and the food has generally been quite good. Many guests feel as we do and prefer the other ships to the Explorer, particularly the Navigator & Mariner. Read Less
Sail Date March 2017
This was our first Regent cruise in several years. Other than too many wrong way time changes the cruise was excellent. Embarkation was the fastest we have ever experienced. Unlike many other reviews I have read, we liked Pacific Rim ... Read More
This was our first Regent cruise in several years. Other than too many wrong way time changes the cruise was excellent. Embarkation was the fastest we have ever experienced. Unlike many other reviews I have read, we liked Pacific Rim best, then Compass Rose, Prime Seven, Sette Mari and Chartreuse least. All were at least very good, with service to match. Our Penthouse suite was different, some wasted space a smaller closet, no tub but the best shower ever. We did like being able to separated the two rooms. We only did two excursions, Tea at Reid's and Cork an Cattle Farm, and both were very good. As a note, this was the nicest group people we have ever sailed with, we shared a table most meals an enjoyed every one. Barcelona airport was a zoo, took almost two hours to check in. British Airways flights, BCN to SEA were very good, just long. We had such a good time we booked two more cruises while on board. Read Less
Sail Date March 2017
Transatlantic Cruise March 26 – April 19. Our embarkation in Miami took no more than 10 minutes and we headed for lunch in the Pool Grill. (I later learned that there was a place to check our hand luggage so we wouldn't have to ... Read More
Transatlantic Cruise March 26 – April 19. Our embarkation in Miami took no more than 10 minutes and we headed for lunch in the Pool Grill. (I later learned that there was a place to check our hand luggage so we wouldn't have to carry it around until our suite was ready). When we got to our suite, the suite door was slightly ajar so we didn't need to fumble with our keycard to get in. Our rooms were ready at 2:30 but none of our suitcases were in our suite. I located the suitcases in different places along our deck. One of our suitecases didn't fit under the bed and our steward put it above the handing closes in our closest. While going around the ship to look at everything we ran into a couple we had been on a cruise through the Suez Canal with, so we had a Trivia team. Our suite was a G1 that is listed as around 300 sq ft, which is smaller than the comparable suite on the Navigator and Voyager. But the ergonomics of everything made it comfortable for us. What I liked: the bed was just great, the shower was nice with plenty of room, enjoyed to larger balcony, we had plenty of storage space. We were right across from the launderette and this was the first time we were able to do our laundry rather than send it out. What I didn't like was the placement of the TV in the sleeping area and the size and height of the table in the sitting area which didn't allow for an enjoyable in suite dinner. The ship. We enjoyed the ship and the public spaces. The Explorer Bar was right outside the Compass Rose and was a nice place for predinner drinks. The Observation Lounge was very nice. the meridian Lounge on the 5th floor was nice when you had speciality restaurant reservations. We ate most of our meals in the Compass Rose which had a very nice menu and service. We had 2 reservations each for the speciality restaurants and enjoyed them for a change, with Pacific Rim being our favorite. We did not eat at Sette Mar. We had in suite dinner a couple time and really had to watch what we ordered since the coffee table in our suite was not very big and too low to be a table. We ate most of our breakfast and lunches in LaVeranda. The tables were nicely spaced and there never seemed to be too many people trying to get food at the same time. The main problem with LaVeranda was the salt grinders – they never worked and took a lot of attention of the staff to find one for us that would work each and every day. Morning room service for coffee was always very prompt. The few nights when we ate in, it would take at least an hour to get what we ordered, and as I said earlier, the table in the sitting area was not big enough to hold 2 plates. The sea days had plenty of things on the schedule with some very interesting Smithsonian lectures plus bingo and trivia. We were able to get a galley tour and a bridge tour. Both were very interesting. The excursions were good, and we enjoyed the guilds and all the sites we saw. Read Less
Sail Date March 2017
Impressions of the Regent Explorer based on 24 nights from Miami to Venice, 26 March/19 April 2017 (the second segment, 9-19 April, was the “Regent 25th Anniversary Cruise”) Bottom Line Up Front: If (as impossible as it would be) ... Read More
Impressions of the Regent Explorer based on 24 nights from Miami to Venice, 26 March/19 April 2017 (the second segment, 9-19 April, was the “Regent 25th Anniversary Cruise”) Bottom Line Up Front: If (as impossible as it would be) all of Regent’s ships were doing the same itinerary, we’d choose Explorer, then Voyager, Mariner and Navigator, in order. Explorer because the Big Wins listed below outweighed the Big Fails. Explorer did not, however, deal a knock-out blow which we actually view as good. If it were perfect in every way, we’d probably feel diminished if we had to “settle” for one of the other ships. As it is, itinerary wins: we booked cruises on Voyager, Mariner and Explorer while on-board. Big Wins: Suite design for F (and D & E) – love the feet outward layout, lots and lots of storage space in neat drawers and cabinets that draw themselves closed when pushed nearly closed (we can’t break ourselves of this habit at home and are leaving things only mostly shut!), lots and lots of power points including USB charging at both nightstands, large verandahs even with F2 (which we had), great bathrooms with tub and rainforest shower. Pacific Rim – our favorite restaurant (6 times in 22 nights!...yes, you can only make one advance reservation per restaurant per segment, but if you are willing to share and flexible on times, no problem), we were great fans of Latitudes and are happy again. At the on-board Town Hall with Regent President Jason Montague, I cited this great addition and suggested that, since they can’t create a Pacific Rim space on the other ships, they might at least add some of the signature dishes to the “All the Time” menu in Compass Rose. Compass Rose menu expansion – we used to sometimes end up in the former Compass Roses and have to choose the item we disliked least…no longer with the huge “All the Time” section. The chairs are more comfortable, as well. Culinary Kitchen – we did two, “Majestic Mediterranean” and “Healthy Modern Greek,” and both were great. We’d reserved the first in advance and enjoyed it so much that we added the second. Surprised and pleased in how comprehensive each session was: starter, entrée and dessert. They are popular, especially as a great activity on a sea day, so it’s advisable to book them before you board. Wins: Restaurant Reservation desk – very nice to have a single place to go to deal with additions/changes to restaurant reservations. Setti Mari – already a favorite, it benefits from much more outside dining space with some very sheltered locations and infrared heaters for enjoyment while under way. Specialty Restaurant availability – Explorer carries 50 more passengers than Voyager/Mariner. Our impression is that Compass Rose is similar in size and that Chartreuse and Prime 7 are larger. Add the new capacity in Pacific Rim and it certainly was the case for us that we could eat pretty much in any restaurant we wanted (with the above-citied willingness to share or be flexible on times). Minor Wins: Chartreuse – hard to say why, but we liked it more than Signatures. Seemed less pretentious. Neutral: Décor and artwork – clearly a hugely subjective area. The décor is startlingly different from the other ships—sort of grand era of cruising retro—but we neither adored it or hated it. Similarly OK with most of the artwork. It’s not like we view the ship as an art museum where one sits and ponders the artist’s work. Minor Fails (correctable): Beer Selection – is totally pedestrian. Nothing you can’t find at the local 7-11. Regent seems to respect wine drinkers as having reasonable palates, but not if you like quality beer. They’ve even dropped the Sierra Nevada Pale Ale (a widely available, pretty decent large craft beer). If you want it, put in a special request. Once upon a not-too-long-ago time they also had Guinness and Bodingtons in the nitro cans…avoid the export Guinness at all costs! Not expecting true micro-brews, but please, something not distributed in tank cars. Major Fails (not correctable on Explorer, but could be addressed on Explorer 2…many noted before by others): NO OUTSIDE FORWARD DECK AREA – hugely disappointing! Other than the Observation Lounge, it is nearly impossible to see where the ship is headed. On our recent Miami-Venice cruise, this was particularly painful while sailing into the Kotor fjord and the morning sail into Venice. I brought this up at the Town Hall and it received quite a round of applause (as did the next item), so not just my view. It would/will be challenging to fix this on Explorer 2 since it was caused by creating the high value real estate on deck 12 forward. NO REAR FACING LOUNGE – we really like the Horizon Lounges on the other ships. Nothing on Explorer faces the rear since the obvious space was given over to the spa and the fitness center. I think that later, at least, could be placed elsewhere. The lack of this second “formal” lounge (along with the Observation Lounge) means that events like tea time end up in the Observation Lounge where many, like us, spend a lot of time. Not so comfortable when they are setting up tea time all around you. This, too, received a good round of applause when I brought it up at the Town Hall. Theater sight lines, cramped rear stairwells – all mentioned by others and specifically recognized as something to deal with at the Town Hall. Read Less
Sail Date March 2017
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from ... Read More
This was our forth Explorer cruise which pretty much shows how much we love this ship. We have sailed over 350 nights on Regent (on all the ships) and find the Explorer the top of the line. To back up a bit, we flew to Miami from Vancouver, B.C. using our own air and took the air credit. We flew American Airlines which is a mediocre airline at best but it did get us there. We also took the hotel credit as we were a group of over 100 people (customers of a travel agent) and had special events in Miami for two days prior to embarkation. This was a transatlantic cruise with only 3 port stops so there were mostly Regent repeat customers on the ship (that preferred having the ship be the destination). We stopped in Bermuda for 2 days which was okay. IMO, Regent is making too many stops at this port and we are getting tired of it. Our second port was Funchal which we love. Madeira is a lovely island with great food and scenery. We took an "included" excursion that took us across the island where we had lunch at a local restaurant. The food was delicious. Most of us tried "black scabbard" fish (only available in Madeira and Japan). It is the ugliest fish that I've ever seen but tasted great. Our last port was Gilbraltar, U.K. where we visited a farm in Spain. This required going across the border which, according to our tour guide, is getting more difficult to cross every day. Thankfully, it was not an issue. The farm is amazing - they have cork trees, cows, and the famous black pigs. The farm is thousands of acres and is completely organic. Most of the feed for the animals comes from the trees. The pigs eat the acorns and is praised as some of the best ham in the world. We visited their new school and petting zoo which was lovely. This was followed by tapas (the amazing ham was included and is the best we have ever tried) and sherry. This is the first time that we have done the same excursion twice. IMO, it was worth it. Destination Services on this cruise did an excellent job (something that I have not said before about this department). We stayed in the Master Suite which was the best suite we have stayed in on the Explorer - not just because it is a Master Suite but because of the layout. We have also stayed in a Grand Suite, Concierge Suite and F1 Suite on the Explorer and have toured other suites. Besides for the Master Suite, we also like the Concierge/F1 Suites (identical except for the balcony) and the Seven Seas Suite. We are not fans of the PH suites. Food on Explorer remains excellent - in most dining venues. Our favorite on this cruise was Chartreuse - especially for lunch. Great food and impeccable service. Our least favorite was Prime 7 due to inconsistent food. Compass Rose is always wonderful as long as you dine early or late. Going to Compass Rose after a special event can be chaos. For instance, after the Captain's Reception, 200-300 people immediately go to Compass Rose. There is no way any restaurant can provide excellent service when everyone arrives at the same time (unless you are at a wedding and the choice of food is very limited and prepared in advance). Service was also excellent. If anyone has a problem with food or service on any Regent ship, the key is to let the Food and Beverage Director or the General Manager know about the issue. They will do everything within their power to make it better. If you do not say anything, there is no way they know that there is something that needs to be fixed. On our last cruise, there was an issue that I reported to Daniela, F&B Director (which was corrected) but on this cruise, there was nothing negative to report. We are not big into entertainment, however, the entertainment on this cruise was the best that we have encountered on the Explorer. Cruise Director John Barron is determined to raise the entertainment level up a notch. So far, he is accomplishing his goal. Read Less
Sail Date March 2017
We have been on all Regent ships, but not the new Explorer. When offered a deal too good to pass up by our TA, accepted for this BTB, Miami-Barcelona-Venice. Added bonus was opportunity to join Regent management in Miami for several ... Read More
We have been on all Regent ships, but not the new Explorer. When offered a deal too good to pass up by our TA, accepted for this BTB, Miami-Barcelona-Venice. Added bonus was opportunity to join Regent management in Miami for several pre-cruise events. No complaints to date. Nothing is perfect. Yes, on one dinner occasion at Compass Rose, when both of us were momentarily away from our table, an attendant removed the salt and pepper shakers. That was, obviously, a signal for another to remove everything else. When we returned, were offered the dessert menu. Wait! Still main course to go. Our waiter then appeared to reevaluate, and reset our table, complete with salt and pepper shakers. No big deal. One of those things you recall. All staff are attentive, professional, and responsive. Food quality--particularly the fish and chicken--excellent. Wine selections are a cut-above. Can ask for another variety of a particular white or red, not necessarily on the menu as offered for that dinner: "No Problem." d Suite accommodation is spacious. Large, walk-in closet, and other amenities, as advertised. Just review the basic pay-out on-line, or in the catalogue; double check with your TA; and, there should be NO unpleasant surprises. Had the best Bridge Tour ever, on any 5+star ship. The Captain is a genuinely friendly, approachable guy. A solid hand-shake while looking you straight in the eye. Completed the first segment to Barcelona two days ago. Currently on the second, at Monte Carlo. Tops so far. Will publish our final evaluation upon returning home on/about April 21st. GoARMY! Read Less
Sail Date March 2017
I found this cruise to be all that I expected. the staff is young and energetic,warm and always go the extra step to please. The Explorer is easy to find your way around. Only draw back if you can call it that,if your cabin is in ... Read More
I found this cruise to be all that I expected. the staff is young and energetic,warm and always go the extra step to please. The Explorer is easy to find your way around. Only draw back if you can call it that,if your cabin is in the aft part of the ship and you are going to Compass Rose you will need to take the forward elevator. I could not have been more pleased with my suite and the amenities provided. There was an issue in my suite which I mentioned to the hotel manager. That afternoon the Captain, Staff Captain, Hotel Manager and Chief Engineer were at my door to address the issue. Issue resolved. The numerous dining options were another plus. The ship was kept immaculate and all departments take great pride in their work. I really felt that I was on one of those many high end Yachts we saw in Monte Carlo. if you are not one to take advantage of the shore excursions your value for the cost diminishes. Read Less
Sail Date March 2017
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships ... Read More
I am writing this review because of the many I have read relating negative experiences on the Explorer since its launching mid 2016. My wife and I have been cruising several times per year for over 15 years on both Regent ships and ships of other cruise lines, some claiming to be as luxurious as RSS. We have just sailed the Miami-Barcelona segment on the Explorer from March 26 to April 09, not continuing to Venice because our purpose was strictly to enjoy the most luxurious ship in the industry without the excursion filled portion going from Barcelona to Venice, stopping at ports that we have visited several times before on both Regent and non-Regent ships. To begin with, most of the criticisms that prompted this commentary in our view are very personal and in some cases perhaps unnecessarily emphasized, especially from people who seem to prefer emphasizing the negative as opposed to embellishing the positive. Since the ship offered passengers two surveys to express their opinions, we did so, trying to be as objective and neutral as possible, as well as making suggestions for what we consider would be improvements to complete (if not perfect) the concept of luxury. The ship is indeed very luxurious, and we found every single member of the crew (from top to bottom) very friendly, efficient or trying to be efficient, and always prepared and willing. We did express in the surveys, however, that it seemed to us the people responsible for the design and construction of the ship forgot to include in their concept of luxury both comfort and quality (or either disregarded or ignored them), which we consider intrinsic to the meaning of luxury, especially for those able and willing to pay what Regent charges for their all inclusive cruises (this also applies to all cruise lines claiming top of the line luxury ships, such as Crystal, Seabourn, etc., and even Oceania and Azamara, not to forget the sections set apart in much larger ships, such as Cunard with their Queen and Princess levels, etc. etc.). But before we go into the negatives, let us refer to the positives. (1) We properly closed the balcony doors to successfully prevent any noise from the wind filtering through. (2) The bathroom was larger than expected, especially the shower, and very beautifully finished, with all the expected amenities. (3) The cabin attendants were at all times available to satisfy our whims (we had none) and every day expertly (and timely) cleaned the cabin. (4) Staff and crew were always attentively smiling and disposed to fulfill anyone’s desires and needs, always willing to rectify whatever might be required of them. (5) The food was very well presented and the menus were sufficiently diversified in all the restaurants, except for breakfast in our view. We think a little more variety of cheese and salami offerings would have been proper in the most luxurious ship. Papayas and mangoes were plentiful but insufficiently ripened and thus both hard (papayas) and sour (mangoes), contrary to the cantaloupes, melons, oranges and bananas which were all always exceptionally tasty and ripe. The variety of breads was insufficient when compared to most other ships we have cruised. (6) Theater shows as expected, very good, especially the violinists. We would have liked to see a classical piano and/or classical harp presentation, even if only one in 14 days, if only because these were offered in previous Regent cruises we have taken. In previous cruises we have also experienced classical quartets of different types throughout the ship, unfortunately missing in the Explorer. Finally, access to the internet was smooth and simple, even when bad weather intermittently made it inoperative. At all times, the internet manager was attentive and ready to resolve issues and problems. And among the restaurants, we most enjoyed and frequented the Pacific Rim, although this should not be interpreted as a negative for the other restaurants. On the negative side, the example we used in the surveys was our own cabin. We reserved cabin 881 (changed to 880 at the request of Regent to accommodate a couple who was traveling to Venice and did not want to be forced to change cabins in Barcelona) because we have traveled on the very back end of other ships very comfortably and thought the most luxurious ship would significantly beat those past experiences. We were wrong (our neighbors in 881 agreed with us). The cabin is unnecessarily small, with the bedroom enclosed by unnecessarily protruding walls making passage to the seating room area unnecessarily narrow and potentially dangerous if the ship is tumbling along due to a restless ocean (which was the case for almost most the entire 14 day trip). In fact, the bedroom makes one feel enclosed in a shoebox. In addition, the big television screen is fixed to the wall right in front of the bed, forcing the viewer to lay on the bed too see anything and everything coming through (unless, of course, the connection is broken, as happened several times). Equally bothersome was the fact that of 14 music channels, with several inactive, none included classical and semi-classical or light classical music, including operas and overtures, big band, oldies (FSinatra, Como, Crosby, NKCole, et.). The single classical music channel refers to the live channel facing the front of the ship playing the same (or what seem to us the same) repetitive music we “enjoyed” in our past cruises on the other three ships. Perhaps for some, or many, these two examples are exaggerated and personal, thus not important, but to people like my wife and I, who like to spend time in the cabin, the layout is critical (again, our neighbors and others in G1 and G2 cabins agree with us). But what we want to exemplify is that our negative experience and view of the G1 and G2 cabins is incompatible with the claim of most luxurious ship in the industry and both could and should have been avoided. There are many other comments we could add here, but none are to us significant enough to call attention to them, in some cases because some may be considered specific to our personal biases and values. Overall, we were satisfied with the ship, the service, the food and everything else one expects of a claim of luxury. We have highlighted those items we consider stand out either on the positive side or on the negative side in relation to the claim of luxury and our experience with Regent and other luxury cruises. Should we cruise on the Explorer again, it will not be on any G1 or G2 cabin. And in this respect, since Regent has announced the construction of an identical twin to Explorer, we are compelled to insist the G cabins be enlarged with a structurally different design (or physiognomy). One final observation. In the surveys, we did recommend Regent seriously explore the possibility of providing the necessary means for a passenger to quietly enjoy watching and listening television without disturbing the sleeping companion, either by providing speakers attached to the TV via a long cable, or by providing Bluetooth technology, charging extra for willing guests and/or on a complimentary basis for frequent passengers, with the quality of the speakers varying according to the status of the user and the amount charged. Read Less
Sail Date March 2017
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