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34 Regent Seven Seas Miami Cruise Reviews

This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We ... Read More
This was our third cruise on Navigator and we knew what to expect. Enough has been written about the condition of the ship, but she is going to drydock in March for rehab. I felt the ship was in pretty good shape considering. We booked this ship and itinerary because there really isn't much choice in the small ship market in the Caribbean. We really need the smallest ship possible for our mixed group of 5 including a 92 year old. Even after I booked the cruise I continued to worry myself by reading the mostly negative reviews, but taking them with a grain of salt! It did concern me that at one point I talked to a Regent rep about the reviews, and she stated that they never read the reviews! They stand by their product and reputation and don't care what people write. We had a mostly positive experience and really enjoyed certain aspects of the vacation. Even though tables can't be reserved at dinner, we went at 6:30 each night to Compass Rose and were able to sit at the same quiet table in the back with our excellent waiter Artiyun. We also greatly enjoyed noontimes at the Pool Grill although beverage service was spotty. Most of the time we simply walked to the bar and got our own drinks. The area in which customer service really broke down was the Destination Services situation. I signed us up - including our 92 year old - for shore excursions which were mostly bus tours. However, the walking distances from the ship to the busses was extreme and there was no assistance. It was hot and humid. Even much younger passengers were complaining. There were no golf carts or other assistance. In one port we asked the Destination Services hostess who was actually on the excursion with us for assistance in finding the golf carts (which we had seen around) for travel back to the ship and she stated that they were not her responsibility and she would not help. Finally a fellow passenger commandeered a policeman to have a golf cart come for a few of us with the promise of $20! In another port, the Destination Services staff person who was with us stated it was her first time in this port and she did not know where the restrooms were located, leaving us all with an uncomfortable 1 hour "shopping stop" with no restrooms. In another port, we were told that Regent would not allow their wheelchairs off the ship and the golf carts were not available - then we saw the neighboring Saba ship with many golfcarts marked with their banner, shuttling their passengers to the busses! Finally, the trip to Blue Lagoon to the Sea Lion Adventure was a disaster. We had taken this trip to do the dolphins 2 years ago and it was great. This year, because I knew the walking distance to the ferry was extreme, I sent our 92 year old ahead so he could walk at his own pace while I waited in the lounge for the trip tickets and the tour to be called. I even told the Destination Services staff this was my plan. When the tour was called and I had the three tour tickets, the tour operator would not give me all three wristbands. I had to run all the way to the ferry stop, get my father and husband, and walk them all the way back to the ship to get the wristbands. I almost cancelled the whole affair at that point. Finally about midway back the tour operation acquiesced and gave me the wristbands so I could get my father back to the ferry. At Blue Lagoon, we had about 5 minutes with the sea lions, then spent a very stressful and hectic hour trying to get the photos. It was chaos. When they called the 4:00 ferry I was still waiting in line. My husband told me to just get my money back, but the line at the cashier was too long to even do that. The ferry was overcrowded, and if we had not make it on this ferry, we would have been late to the ship. This is an excursion no responsible cruise line should offer to its passengers. It is indeed unfortunate that these type of experiences tainted an otherwise fairly successful trip. Read Less
Sail Date February 2016
Despite the negative reviews posted for this cruise, we would like to post a positive opinion. We were on board Regent Seven Seas Mariner for 72 nights (from Miami to Miami), and although there were some disappointments and inconveniences ... Read More
Despite the negative reviews posted for this cruise, we would like to post a positive opinion. We were on board Regent Seven Seas Mariner for 72 nights (from Miami to Miami), and although there were some disappointments and inconveniences involved, we can't really blame Regent for any of them. Yes, there was a gastro-intestinal virus that came aboard in Lima and persisted until the end of the cruise, BUT we do not believe this was the fault of Regent. People were continuously advised to wash their hands frequently, and especially after using the bathroom, or before eating. However we witnessed loads of people who chose to disregard this advice. There were also people who decided to ignore quarantine orders and go off on tours, and we personally witnessed one "lovely" person actually grabbing a handful of lettuce from the salad bar with his bare hands instead of using the salad tongs provided ... and one wonders why the GI germs persisted. The crew worked long, hard hours scrubbing every hand rail, door knob, mah jongg tile, dining chair, etc. etc. etc. in an effort to combat the germs, and we really don't think they can be held responsible for the continued contagion. Several ports of call were cancelled. Disappointing to say the least, but I really don't think you can blame Mother Nature (read "swells") for this. There would have been many, many more complaints if people attempting to board the tenders were pitched into the ocean!!!! We had a wonderful cruise. Yes, there were cancelled ports of call, reduced levels of service (although always delivered with a smile and charm), and bad weather, but one cannot blame the cruise line for these circumstances. Traveling always involves a certain amount of risk, unknown developments, and surprise hiccups. If one is not willing to "roll with the punches" perhaps one would be better off staying at home. Read Less
Sail Date January 2016
My wife and I decided to celebrate our 50th wedding anniversary on the Regent Navigator . Our BA flight to Miami was uneventful , almost enjoyable . Once we had cleared Border Control my wife and I expected to be collected by the Regent ... Read More
My wife and I decided to celebrate our 50th wedding anniversary on the Regent Navigator . Our BA flight to Miami was uneventful , almost enjoyable . Once we had cleared Border Control my wife and I expected to be collected by the Regent agent , along with all the other cruise representatives . The Regent representative was nowhere to be seen . After negotiating a steep downhill slope to a lower terminal level we found the Regency representatives. These Regency representatives offered no help or assistance with the movement of luggage from the airport terminal to the final pick up point . By this time there were 12 Regency cruisers waiting to be collected and delivered to the hotel . After a long wait (approximately) 30 minutes we were herded onto a 50 seat bus and taken to our hotel . The following day 120 Regent cruisers were once again herded onto various buses and taken from the hotel to the ship. Once on board it was fabulous , with a couple of hiccups beyond the control of Regency, a great cruise . The food was excellent, especially the Prime 7 restaurant. The crew were very attentive and helpful. But Regent must realise that the mass movement of passengers must be done respectfully and sympathetically and not herded like sheep, as most of the cruisers are over sixty. Everyone wants to feel special even alongside hundreds of other passengers . Read Less
Sail Date February 2015
Flew from Scotland, flight to Newark good, flight to Miami had to turn back because of hydraulic failure, bit scary but handled exceptionally well by United's lady pilot. Pre cruise overnight hotel fine, embarkation good. Suite, ... Read More
Flew from Scotland, flight to Newark good, flight to Miami had to turn back because of hydraulic failure, bit scary but handled exceptionally well by United's lady pilot. Pre cruise overnight hotel fine, embarkation good. Suite, outside cabin, plenty of storage space, walk in wardrobe. Comfy beds, decor OK but believe ship is leaving the fleet soon. Bathroom plenty room bath and shower, though never had need of the bath. Food good, dining room nice, nearly all tables for 2, not keen to have table sharing, which we quite like. Big downside: service exceptionally slow, really disappointed, thought there would be more staff to customer ratio. This cruise being all inclusive we had good service from drinks waiters. Entertainment was good, one show per evening, which was excellent, not too many other things going on though. Plenty sunbeds big comfy cushions. Shore excursions: Belize, I think they must have found the oldest bus ever, most uncomfortable, especially on roads not too well kept, boneshaker being the operative word. Big Highlight: The Dolphin Experience Honduras, this was amazing, recommend it. We got a late deal on this cruise which was fine, however if we had paid full price we would have been extremely disappointed, would not have been value for money. Tried this 6 star line to see the differences, would only use again if it was a fabulous deal.   Read Less
Sail Date February 2014
As expected, Regent offers more than the regular cruise lines, and you feel pampered onboard. Embarcation starts at 2pm, we got there at 2.30pm and apparently everyone was aboard already. The cabin (called suite) is very comfortable, ... Read More
As expected, Regent offers more than the regular cruise lines, and you feel pampered onboard. Embarcation starts at 2pm, we got there at 2.30pm and apparently everyone was aboard already. The cabin (called suite) is very comfortable, with plenty of space, walk-in wardrobe with adequate space for two and bathroom with both shower and bath. The refrigerator was refilled every day, the cabin attendant did a fine job in keeping all very clean morning and evening. The restaurants are very good, Prime 7 is excellent. We came back twice without reservations, and they had no problem accommodating us and a couple of friends.The wines and liquor included are good choices, and you can always upgrade to better. Surprisingly, the lunch at the grill by the pool served chewy ribs that needed another hour in the oven and burgers that were often raw or overcooked. We perceived the staff as being generally kind and attentive. During the day and for the tours, people would mostly dress in swimwear and a polo shirt. For the evenings, men would wear a shirt, many a jacket and some a tie, The average age of the passengers is high. The laundry service is very good. We enjoyed the shows and the dancing to live music. The Internet service is very expensive. They charge 99 cents per minute plus a connection fee, and whatever you do will take very long because of the speed being so slow. The gym is small but adequate, there is a small sauna and a steam bath. We walked the deck every morning. The spa service is fine and expensive. The tours are well organized, disembarking is fairly quick, but you need to book early, many tours were sold out months in advance. The Blue lagoon in Nassau, Bahamas is a boat trip to a nice beach with music, bar and the lunch is included. They even offer free internet. We enjoyed that. The art museum in San Juan is not worth a visit, we heard the other tours were better. Starbucks near the port, in the old town, offer high speed internet. In St. Barts we did the island overview and then walked the streets of this charming town. St. Johns, Antigua offers the Swim with the Stingrays, and that was great! In Castries, St. Lucia we did the Land and Sea to Souffrier and that was too long with many hours on a little bus. Should have done the Scuba or Snorkel. In St. Maarten we went on a Golden Eagle Sailaway, snorkeling in a place where nobody saw a fish, but the tour and the catamaran were nice. This ship has a problem with strong vibrations, and anything loose will keep you awake. We had two incidents with plumbing in our bathroom, once we heard strange sounds at 2 am and the bathroom and hallway were covered with water. The repair was done immediately, but we had to live with a big noisy fan in our suite the last day of sailing. Read Less
Sail Date January 2014
This little ship, 490 passenger, is still one of our favorite ships. We found her in 2008 and have sailed her 6 times. The staff are wonderful and help to make your cruise special. The cruise director, Lorraine, is one of the best. ... Read More
This little ship, 490 passenger, is still one of our favorite ships. We found her in 2008 and have sailed her 6 times. The staff are wonderful and help to make your cruise special. The cruise director, Lorraine, is one of the best. Embarkment was easy and painless. The shore excursions are free but Head Office is now skimping on the quality of the free excursions. Prime 7, the steak house restaurant has a wonderful menu and the staff are outstanding and we had 3 wonderful nights at this venue. Compass Rose is well appointed and the dining staff work great together for a nice dining experience. The wine selections are falling short from previous cruises. The sommeliers are not as knowledgeable as in the past and the "free" wines are no longer memorable. The wines for sale are great but why must we now pay for wines previously offered free? Galley Tour - We were offered a free galley tour per AMEX and had fun with the Head Chef and the workings of his kitchen. He stated that wherever you now travel on Regent all foods come from Miami FL. With few exceptions Head Office controls the whole kitchen. After the tour, the Chef gave us all on the tour a special luncheon. He personally prepared this lunch and was very proud to tell us that Head Office had nothing to do with this lunch, the Head Chef used his own creativity and recipes. Why can't Head Office allow this talented chef and all the other talented chefs to use their own talents and creativity in the galleys? Work with the chefs not against them. Entertainment - Much better as the ships singers & dancers were given knew material to work with. But the professional performers are almost non-existent. Why skimping on the evening shows? Excursions - Free yes, good: not really. For a good tour you must pay. Overall: We love the Navigator and the crew that works so hard to make our cruise special. The staterooms need repairs, the public rooms need comfortable chairs to sit in not just look at and Head Office must stop removing extras and still increase the pricing. We faithful travelers who love Regent don't love what the new management is doing and Head Office must realize they are removing that 6 star rating all by themselves and we guests can only complain for just so long before we just cruise with the competition.   Read Less
Sail Date January 2014
Ship's appearance: Other reviewers have remarked on the poor condition of Mariner's carpeting and I can verify those comments. The rugs look like someone randomly tossed full buckets of water on them and instead of evaporating ... Read More
Ship's appearance: Other reviewers have remarked on the poor condition of Mariner's carpeting and I can verify those comments. The rugs look like someone randomly tossed full buckets of water on them and instead of evaporating the water stained the carpets with a mottled, dark hue throughout the ship. I wonder if there was a septic issue at some point. There were occasional faint odors of sewage at odd times amidship on deck 6 and in some hallways. Luckily for us the odor did not seep into our cabin. Notice I call it a cabin, not a suite. It really wasn't much larger than a typical balcony cabin on most ships. Admittedly the bathroom was much larger and there was a walk-in closet so the lack of size in the living area was offset by this. Still to call it a suite is somewhat ambitious. You would have to upgrade a few levels to get larger accomodations. Cuisine: Consistently good I would say. Not in the class of parent line Oceania by a long shot but still better than most. Excellent breads, rolls and baked goods. Sette Mari, the Italian restaurant, had a nice variety of entrees that kept us going back a few times. They put out appetizers of meatballs, fried mozzarella, chunks of pecorino Romano cheese and olives at our table among other antipasti items available at a buffet. All were very tasty. We're Italian ourselves and therefore a bit picky but we had no complaints with Sette Mari. Compass Rose items were at least passable to very good. Steakhouse Prime 7 and Signatures, the French restaurant were good but not memorable. I had a tasteless veal chop in Prime 7 and just about every time my wife ordered lobster anywhere on the ship she complained that it was tough and overcooked. Breakfast and lunch buffet items were not as varied as we are used to but the quality was fine just the same. Still enough that you would come to appreciate are there. Many passengers ate their lunches at the Pool Grill and it seemed to be a big hit. Forgive me if I don't rate too many individual dishes because it would just take too long. The culinary highlight of the cruise in our opinion were the daily teatimes. At sea(there were 8 sea days on this crossing) the pastry chef held themed teatime desserts that were truly spectacular. In addition to the traditional scones and finger sandwiches they put out French crepes one day, specialty cheesecakes the next, chocolate the day after that and so on. We ended up skipping desserts in the restaurants at night and loaded up at the teatimes. Much praise to Regent Mariner for taking a mundane snack activity and turning it into an event that everyone on the ship looked forward to on a daily basis. Entertainment: A mixed bag. The best musical act was Les DeMerle, a drummer who once played for Lionel Hampton and later Harry James. You might think he was a bit ancient but he actually got these gigs when he was in his early twenties back in the 60's. He led the ship's orchestra in some Big Band classics and it was top grade stuff all the way. The guy who had me scratching my head was somebody named Bill Prince. He was a non-descript chubby little guy who came out with a mortarboard on his head and a clarinet in his hand. The show I saw he played movie themes on the clarinet and asked the audience to name the song and the movie it came from. "That's right! That was Chim Chim Cheree. From? Right! Mary Poppins! Very good!" He did this for 30 minutes. I wonder if 50 years from now when my kids go on a Regent cruise some old guy with a Stratocaster guitar will say, "That's right! That was Born to Run. By? That's right! Bruce Springsteen! Very good!" From the ridiculous to the sublime. The classiest activity of the whole trip was the lecture series by former U.S. Ambassador Samuel Hart. I learned more about U.S. foreign policy in his 6 talks than I got from reading the NY Times in the last ten years. All cruise lines should consider this brand of enrichment series. It was the first of its kind I've experienced on a ship and I hope not the last. General activities were not exactly plentiful or challenging. There was a daily trivia contest which was very well attended and competitive but many ships have 3 and sometimes even 4 trivias a day. Mariner would have been well advised to add at least one more daily trivia game to the schedule considering the popularity of the one they held. With 8 sea days it would have helped. Casino: Do you like slots? If you do, I hope you like really old slots. I think Frank Sinatra & Dean Martin themselves played these very machines in the old Sands Hotel. There wasn't a single modern slot machine in Mariner's tiny casino. The video poker machines had no simple Jacks or Better games. Every game was bonus based where the best you can get for 2 pair is even money. A rip-off to be sure. A complete overhaul is in order here. Overall: Regent really shined when it came to organizing their shore activities. We were met at the baggage claim in Miami without having to search for the Regent rep. After everyone was gathered we were driven to our hotel(for us it was the Conrad, an upscale Hilton property). Regent's rep was visibly accessible at the hotel. She told us when to meet the next day for transfer to the pier for check-in all of which went smoothly. The included shore excursions were well planned and went smoothly as well, as did disembarkation. A Regent rep guided us to the right bus for our trip to the Barcelona airport where another rep walked with us to the American Airlines counter. Attentive and caring service throughout was the norm on the entire cruise. We had a very good time, met some terrific people and ate some very good food. Still some of these things can be had on less expensive ships. Maybe the service won't be matched by other lines but cuisine, entertainment and activities don't set Regent apart. For the price they should. Read Less
Sail Date March 2013
Let me begin by saying that we love Regent Seven Seas. This will be our eighth cruise with the company. With research and planning we were looking forward to this once in a lifetime cruise of South America. Unfortunately, several ... Read More
Let me begin by saying that we love Regent Seven Seas. This will be our eighth cruise with the company. With research and planning we were looking forward to this once in a lifetime cruise of South America. Unfortunately, several experiences can truly put a damper on an otherwise wonderful trip. Embankment: Quick and easy. The ship: We have cruised on the Mariner before but still enjoyed the day of getting reacquainted with the ship. Our stateroom was nice although the suites are smaller then those of the Navigator and Voyager. And our bathroom had a bathtub/shower combo. If you are tall, avoid these suites and book a shower stall only suite. We had assumed, when booking, that all suites had shower stalls. The various lounges are set up nicely. The evening entertainment in each is very nice, although the piano players only perform for a hour in each. The string band was the best but unfortunately only played, most of the time, in the lounge that allows smoking. Yes, smoking in a public lounge. The dining venues are appointed nicely. And public areas are all comfortable. The staff: Our steward & stewardess were wonderful. Every morning when we went for breakfast the stateroom was made up and wonderfully clean by the time we returned. They were friendly,efficient and very professional The bartenders and waitstaff were also the best. Unfortunately, many "supervisors" (not all but many)have no idea how to supervise and/or treat the staff they are responsible to supervise. We experienced many instances of supervisors yelling, berating & ridiculing staff in front of the guests and/or within earshot. This was most prevalent in La Veranda the buffet room. The predominant European supervisor with no knowledge of supervising behaving very unprofessionally with their Asian staff. The only exception was one Asian bar supervisor constantly ridiculing his female bartenders in front of the guests.This lousy, unprofessional behavior was almost a daily experience and many guests were disgusted by it. Although I spoke directly with these offensive people and many guests filed complaints, nothing changes, so it seemed that Regent condones this behavior. This was one of the constant issues that really put a damper on our cruise. Excursions: Most excursions are free. Part of the cost per person. Some are not. The Excursion Department on the Mariner was an abomination. The worse staff of incompetent people I have ever met. Rude, nasty, uninformed, unprofessional, and just downright lousy people. They treated us like we were doing them a favor. None of them should ever have anything to do with the public. Never, never, on any cruise ship have we been treated like this. And after years of enjoying Regent ships were never encountered truly nasty employees treating guests like dirt. I have pages of examples but let me give you one. Day 1 of our second segment, in Lima, we were not given our pre-booked excursion tickets for this second segment. I went to the Destinations Desk asking for my excursion tickets. I was told I had no excursions for this trip. I told Fillipo that yes, I had booked months earlier via the Regent website. He said NO. He had no record of it and there were no excursions for me. I insisted that he check again but he said and I quote "Prove it. Prove that you booked these excursions and prove that you paid extra for several of them." I was then dismissed. I was flabbergasted. I went to the computer room and went to my old emails trying to prove it. If you have ever been on a cruise you know the internet is snail slow. It took me over an hour to get copies of initial bookings and Regent confirmations. Copy of my credit card statement with the payment for the extra excursions that required additional money. I then went back with the proof and guess what? other guests have the same problem. I go to the General Manager to complain and then I am told it's a known problem with Head Office and it will be corrected. A known, ongoing problem and this idiot Fillipo has us doing research to prove we booked excursions. Shameful. Everyone we spoke with had a "horror" with this department. And just about everyone got sick and tired of hearing the phrase, "Call Head Office, it's their problem" Excursions: The Regent approved and free excursions have almost always been fun. Not this time. Ports with nothing to do. Buses without AC and/or sound systems so the guide can speak to us. Guides that barely spoke English. Museum tours with no English guides, no English descriptions, no English headsets. One excursion had us on a bus for 1 1/2 hrs. each way, no AC, to have a cup of tea. And the guide said walk around for an hour before we return. Nothing to see. Lima was wonderful. Montevideo nice. Buenos Aires fun. Sea days on board always great. But most of the ports were a waste of time. Never has a Regent cruise been so disappointing, in this regard. Shows: Fair at best. One or two good comedians. The ship's singers & dancers are nice but very amateurish. Many of the shows were poorly attended. One woman, a "singer", had a mass exodus by her third song. The staff at the Excursions Desk tried but did not ruin what was a overall nice experience. Even the lack of decent excursions didn't ruin the cruise. We met wonderful people, most of the ship's crew went over the top to please us. We have only praise for the Navigator and the Voyager. Our first experience on the Mariner was wonderful. I hope this current experience with the Mariner was a one off experience and not a trend with Regent now that they are owned by the Oceania group. Read Less
Sail Date January 2013
Good and Bad can best describe this cruise A. Suite 1. Master Suite 1000 on Navigator -- high cost but poor value due to forward location 2. Beautiful suite but not enjoyable when underway due to wave motion of ... Read More
Good and Bad can best describe this cruise A. Suite 1. Master Suite 1000 on Navigator -- high cost but poor value due to forward location 2. Beautiful suite but not enjoyable when underway due to wave motion of ship. Impossible to walk comfortably in cabin. 3. Balcony not useable at all when underway due to unobstructed high winds. Furniture on balcony was strapped down. Used all balcony furniture only one day, while at port. 4. Suggestion: construct wind barrier door, similar to dividers between suites that can be opened when at port. 5. Butler,exceeded expectations. Room stewardess,was also exceptional. 6. Unable to schedule in-suite cocktail party due to wave motion of ship (sometimes extreme motion). I realize that you can't control the seas but this motion was constant when ship was underway, even in calm seas. B. Food 1. Our first meal in Prime 7 was very good the 2nd visit to Prime 7 was fair I ordered a porterhouse that was tough and had to be sent back and replaced with a fillet that was good. Others in our party had well to very good entrees. 2. Sette Mari was very good on our first visit but the meat entrees selected on the second visit were very tough and lacked flavor. 3. Breakfasts were always excellent at La Veranda. 4. Meals at the Pool Grill were consistently very good as were the bar drinks. Suggest they offer pizza. 5. Meals at Compass Rose were consistently good to very good. 6. From all reviews we received, the food was reported to be excellent. However, we found only a few items to be outstanding as compared to other cruise lines. Superb food was one of the reasons we selected Regent. 7. The matre de, Stephano Frattori, was truly excellent no matter where or when we encountered him. We noted that he extended the same superior service to all of his guests. He is a true asset to the Regent family. 8. The Pool Grill bar staff was also truly excellent. They took the time to learn exactly how their guests preferred their drinks. 9. In general, all restaurant staff were excellent. C. Shore Excursions 1. On the whole, the shore excursions were very enjoyable. 2. There is a discrepancy between some of the requirements/limitations on-line versus what is allowed when on the cruise. 3. We were greatly disappointed at an early departure at Turks and Cacos. Our day was cut in half. Many other passengers also felt the same. It appeared that the Navigator lost its dockage to the larger Carnival and Princess Cruise lines. We understand tender limitations but Regent should have known where these other cruise ships were located and where they planned to dock. Other arrangements should have been made for Regent passengers. This was not our problem!! Instead, it was a half day of vacation lost. Read Less
Sail Date November 2012
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