Very disappointed in Regent. Not the quality Regent experience we expected after highest recommendations from friends.
AIRPORT TRANSFER - baggage came quickly, then we waited over an hour for the transfer agent to take us to the bus.
PRE-CRUISE HOTEL - Beverly Wilshire was lovely. Large room with French doors out to a patio. Luxurious and excellent service. Regent breakfast was good but ...
We are long time cruisers with over 20 cruises on several different cruise lines. Now that we are in our early to mid 60’s and retired, we decided to try Regent Seven Seas to see if it might be a fit for us (money being no object). We were excited to go on a ‘luxury all inclusive cruise’ that touts itself as ‘6 Stars’.
Our flight arrived in LAX and after collecting our luggage we waited for ...
Two years ago, my wife and I with three other couples enjoyed a GREAT cruise on this ship.
Accordingly, another couple and ourselves chose to repeat our positive previous experience with this 16 day cruise. Spoiler Alert- Big big MISTAKE! Very little worked on this so called "Luxury Experience" . It is quite obvious that the "bean counters" at Regent have decided to squeeze every single ...
Ports of call were good - not excellent! Why stop at locations that have nothing to offer? An example woud be Hilo, Hawaii.
The destination personnel were not well trained. Priority guests were not treated like priorities! In most situations - waitlist was an imaginary item.
Basically I would say the ship personnel were very friendly and dedicated employees. Upper management needs to ...
We were first time REGENT cruisers, although we have cruised MANY times before on Celebrity, Princess, Azamarra, etc......This was a 18-night "Panama Canal" cruise that started in SF on July 20 and ended up in Miami.on Aug 7. Ship was very small and intimate, nicely refurbished. Cabin was VERY large and very well designed, but we were on the 8th deck in Cabin 868 and the vibrations from the ...
The service is always great on Regent cruises but this particular cruise was the WORST that I have ever been on. It started with the interaction between Regent and the travel agency ( Vacations to-go) that we booked the cruise through. They never seemed to be on the same page and struggled to communicate effectively with one another and then with us; each company blaming the other for the ...
We have cruised on Oceania(Regent's "lower" sister), Crystal, Silver Seas and were really looking forward to trying Regent; in fact, we waited for Explorer, actually booking our trip before the ship was built. That was our first mistake as Regent sales people did not know much about the ship so on the advise of a Regent person we booked a penthouse at the very front of the ship. In July 2016, we ...
Service not what it should be and food often over-cooked but the cabins were the big issue. Some big closets, some giant suites with tiny closets. Brown water in tub, shower handles that fall off. Shower doors that shatter. Pieces of the wall that fall off. Rude, incompetent fitness center people, shore excursions issues, lousy house wines, whistling doorways. Quite a shock for ...
We are on the last leg of a 21 day cruise and are currently experiencing very rough seas on route to our final destination New York. To give you a flavour of this ship our bath is currently filling up with sewage and the plug is broken so we cannot stop it. The staff say that is what happens on this ship in rough seas! We await the results! Last week our toilet flooded and although a plumber was ...
We are Gold level society members on the Regent Cruise Line and are loyal customers. But sailing on the Navigator has given us second thoughts about ever sailing on Regent again.
We spent 31 days on the Regent Navigator traveling from Vancouver to Alaska with our final destination at New York. Our observations of this ship is as follows:
1. The vibration on this ship is unacceptable and is ...