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2 Regent Seven Seas Malta (Valletta) Cruise Reviews

We enjoyed pretty much everything about this cruise. The itinerary, the service, the food, the land arrangements, our cabin, our friends we went with and the people we met. That said, I'll mention a few places RSSC can improve. ... Read More
We enjoyed pretty much everything about this cruise. The itinerary, the service, the food, the land arrangements, our cabin, our friends we went with and the people we met. That said, I'll mention a few places RSSC can improve. There was a major SNAFU in Ravenna, Italy. The actual arrangements (shuttle to town) weren't bad, weren't great, but the INFO given to passengers on the dock was WRONG, created confusion and delayed our getting into town. No reason for this. They should have had correct info and a crew member to help us, both dockside and outside the port gate. The internet at sea was included ("free") but much worse than the internet on other cruise ships. Mainly the on-board server software was buggy. I was never sure if the free service was a certain number of minutes a day free or something else. Our cabin service was not the best. It started off without 'do not disturb' signs so there were instances of the doorbell ringing or being walked-in on until we got them on the 2nd or 3rd day. Then, as we used our requested beverages, they weren't replaced without asking. He did keep us well-supplied with ice. Excursions were mostly included, and had excellent destinations but in terms of arrangements were below average. Uncomfortable buses, mediocre restaurants, etc. Read Less
Sail Date July 2016
I booked a guaranteed G suite 90 days out on the April Rome to Venice cruise in spite of the adverse comments on cruise critic. I guessed the refit in early April would solve all the comments on the décor though not perhaps the vibration ... Read More
I booked a guaranteed G suite 90 days out on the April Rome to Venice cruise in spite of the adverse comments on cruise critic. I guessed the refit in early April would solve all the comments on the décor though not perhaps the vibration issues. I have previously avoided this ship as she is a bit old and not purposely made for cruising but now she is in the Med I had little choice as we are off long haul for a bit. I logged into my Regent account immediately after booking and I was surprised to see a cabin had already been allocated. Normally this would be done a couple of days out from sailing. The cabin allocated 531 was one we would have refused had we not booked on a guaranteed basis as it was right on the end next to the stairs, entrance to Compass Rose and a WC. We did complain to Regent via our agent but we didn’t really expect any change and we didn’t get any. It does strike me that maybe Regent are using the guaranteed basis (at least on this ship) to get rid of cabins no one else will book. We won’t book that way again on this ship. Around 6 weeks out from our trip we received an email from Regent via our agent asking us if we would like to swap onto one of around 5 other cruises. This email offered the alternative cruises at the same price as we had already paid in full plus cash back and a suite upgrade. We chose the cruise which was very similar to ours but two days longer. We were offered an E suite having booked a G on guarantee so jumped at the chance. So that is how we came to be on the Malta to Venice cruise departing on 13th June 2016. We were booked on a fairly late Air Malta flight by Regent and arrived at the ship around 16.40. We met the Regent rep in the arrivals hall and along with 1 other couple we were asked to make our way to the car park and take our own luggage. Not a 6 star start to the holiday? We travelled in a rather shabby Mini bus which stunk of cigarettes but fortunately the transfer is short. The driver said he would deal with our luggage when we arrive at the port and we took our hand luggage into the check in hall. Having got our suite cards we were pointed in the direction of the ship but no help was available again to take our hand luggage. When we got on board and through the security there was no one to welcome us on board except a rather bored looking wine waiter who offered us a half glass of warm champagne. He was more interested in chatting to another crew member who had just come back from a shore trip. No one gave us help to find our cabin so we wandered off still with our hand luggage and found it ourselves. Just time for a quick unpack and shower before the lifeboat drill which of course no one had told us about? We had booked one night in Prime 7 in advance and as we normally do we ordered the Fillet Mignon but although it was well cooked it was rather tasteless. On our second visit it was much better. The food in general was good with no complaints. There is of course no Signatures Restaurant on this ship which we missed. Mobility scooters have landed!! There were at least two on this cruise. I have no problem with disabled people on the cruise but I do wish they would consider other passengers and not drive fast expecting everyone to get out their way or park them across the pool bar making it impossible for others to get to it. Our suite Fridge was not re stocked with beer and soft drinks towards the end of the cruise for some reason. We ordered Room service one day but as we entered the bay of Kotor before it arrived we went up on deck. They didn’t leave our breakfast in the cabin as we weren’t in but put a message on our phone so we gave up and went to the buffet. The cruise director was friendly enough but it would have been good if he had given more information on when was a good time to be up on deck such as Kotor and Venice. The excursions were good but the numbers on each trip are creeping up with some having well over 30 guests. This not really a problem but you do need radios with large groups so you can hear the guide. We did have them on some tips but not all. The refurbishment in April has improved things but there was still some work ongoing at the end of June. Our cabin had a few poorly completed trimmings but generally it was ok. Paint was flaking off the balcony doors and of course made its way into the cabin on our feet. In two ports we couldn't use the balcony as the crew were painting the outside of the ship from a cherry picker on the quay!! Given the ship was in dry dock only a matter of weeks before I can't see why this was necessary? The new larger table makes it difficult to get to the couch now but it does give a lot more room for food and drinks. The bathroom now lets the suite down as looks a little tired and the grouting and bath sealant needed redoing. Stocking of provisions seemed to be a problem on this trip for some items such as some breakfast cereal and certain beers. We also ran out of the New Zealand Sauvignon Blanc which was blamed on the high proportion of UK guests who preferred that to the alternatives. There is quite a bit of vibration towards the rear of the ship in spite of Regent advising me that it was peculiar to certain weather conditions in the Caribbean. This seems to be mainly when manoeuvring or slowing down. Sitting out on deck 10 the glasses do rattle a lot. Our cabin was towards the bow so we had no problems but I would advise having a cabin towards the bow if possible. We had no issues with the crew on board as all were friendly and helpful and the service was excellent. Things did take a slight dip when many of the experienced crew left in Croatia to go and join Explorer. Some of the new crew had never worked on a ship before and had obviously not been given adequate training. This put an extra load on the experienced crew to help them out but they did a good job of making sure we were well looked after. So there is some evidence of cutting costs but Regent is still my preferred cruise line. I am looking forward to a cruise on Explorer when the prices reduce a bit. Read Less
Sail Date June 2016
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