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Sail Date: January 2018
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, ... Read More
Was on Regent last year for Eastern Caribbean and luckily did not repeat(tired of it been doing for too many winters now ) as the hurricane had ruined all the eastern ports. Interesting ports...still like the eastern itinerary ..better, Too old to go snorkling and do water sports. Weather was terrible except for 2 days. So unusual. Have been traveling in the Caribbean for many years and never encounter this bad weather. Ship's food is outstanding!!!! I liked Chartreuse the best but Compass Rose is not to be sneezed out . They could compete with the best restaurants any place in the world. The service in all the restaurants is without fault. Entertainment for a small ship with a small cast was equally exceptional. Crew members were the friendliest. Working for your pleasure and not for tips. They went out of their way to accommodate any wishes you may have had. Read Less
2 Helpful Votes
Sail Date: January 2018
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). ... Read More
We chose this cruise to escape from the harsh NYC winter, check out the much-touted Explorer and celebrate our anniversary. This was our first Regent cruise, previously sailed on Seabourn, Paul Gauguin and Ponant (the latter with Tauck). First thing we noticed was the elderly (75+) demographic and lack of diversity among passengers. We are 60, fun loving, laid back and friendly. Didn't get to connect with others of our outlook and interests (did meet pretentious braggarts though). To be fair that could be due to the fact that the boat was crowded or we maybe just weren't lucky. This is a long review but hopefully will be helpful to some: First let's start with the good. Our cabin was large, nicely decorated and well laid out with plenty of drawer and closet space, a large double shower with grab bars and comfy king bed. PH was not much more than a verandah suite (price gap much bigger on Seabourn) and well worth it. However, as PH dwellers we did NOT have priority over others for excursions or specialty restaurants (as other reviewers have mistakenly posted). No, Regent is democratic that way, we were closed out of many things and treated just as badly as everyone else! A couple of evening shows were good (more on that later). Dinner at Setti Mari and Compass Rose excellent with many choices and good service. And oh that undulating blue chandelier in CRose, exquisite. Well padded comfy loungers around the pool, that is if you could find one that wasn't being saved by an inconsiderate person gone for hours. Elevators were quick and mostly not crowded. Common areas were beautifully decorated and spotless. Now for the bad: Breakfast and lunch buffets at La Verandah were crowded and disorganized. Food was not replenished quickly by staff who seemed overwhelmed by the fully booked cruise. Some staff members were friendly and tried their best to keep up with demanding clients, but many were sullen and inept. Specialty restaurants were fully booked early in the cruise so we had to share a table to try them, which could have been fun if our table mates had been pleasant (they were not!). Regent claims that most shore excursions are free, but many were fully booked early in the cruise so we couldn't join them. Destination Services staff ranged from clueless (didn't know the first thing about Regent excursions) to downright rude. Excursions are not "free" if they're unavailable right? We were hoping for enrichment lectures by an expert in Caribbean culture/history as we had on other cruises, instead got a retired guy talking about how to use a camera and relating boring personal anecdotes. Live music and entertainment was geared toward elderly country club crowd, even had a Peggy Lee tribute one night. A couple of evening shows were excellent (notably the one about the 60s), mostly corny. No reggae or decent rock music in lounges. Spa grossly overpriced even for a cruise, would not have gone there but had to use up shipboard credit or lose it. Think $195 for a hair conditioning treatment alone. Despite these issues, we do like Regent's all-inclusive concept and plan to try them again on another itinerary and hope things go better. I'll let you know how that goes. Until then, happy travels y'all. Read Less
Sail Date: January 2018
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff was always ... Read More
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff was always attentive but never rushing. I particularly liked the wine selection. The listed wines were very good but the wine steward was always quick to offer other options at my request. The entertainment was good, but somehow the musical/dance group didn't quite match up to my experience on previous Regent cruises. I am not sure if it was the performers or the content of the show. The only real downside was the embarkation and disembarkation. The embarkation had passengers lined up outside in the rain even though the indoor area was almost empty. The disembarkation was chaotic. Passengers seemed to forgotten once they had stepped off the ship. There was basically no help in finding the airport bus. Maybe Regent doesn't control that but they should have enough impact to lobby for improvement. Read Less
Sail Date: January 2018
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and I must say ... Read More
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and I must say the one cramugen that didn't like it and wont be back, has just been spoiled or expects too much or just had some bad luck. I can't say enough good things about this cruise, from Ship to crew to dinning to enrichment lectures. I will say on the entertainment, we usually do not attend the shows that are just the "singers and dancers"....because they [all cruise ships] have singers and dancers. They all are very good at what they do, but after a while it's just the same old thing, just different music... We prefer the individual entertainers.........that's just us. Anyway, we intend to do more Regent cruises for sure, but will go back to Oceania and others just for their variety and itineraries......... Oh one more thing........we really didn't feel like we were separate from the elite, many repeat Regent cruisers any more than any other ship; with Regent, the ships are small and repeat cruisers have a tendency to know some of the crew from past cruises and do get some preferential treatment.......naturally Read Less
15 Helpful Votes
Sail Date: December 2017
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent ... Read More
After 3 prior cruises on Regent Seven Seas, we chose this Caribbean cruise based on itinerary, convenience, New Years Eve, and past experience with Regent. I, as well as my cruise mates, noticed a very perceptible decline in Regent cruises since my first one 7 years ago. The staff, except for the butler, were mostly inattentive and uninterested. The food was, for the most part, inedible. Even the special restaurants leaved much to be desired. The ship itself is in need of a major renovation. The carpeting in the suite was old and stained. The pillows had a disgusting smell. You pay a premium to travel with this cruise line and I am so sorry to say, it was money wasted. The best part of this cruise was getting stuck in Miami due to foul weather in New York. I already have another cruise booked with Regent for 2019. I am seriously considering canceling this cruise and trying another cruise line. Read Less
3 Helpful Votes
Sail Date: December 2017
It was LA to LA, so very little flying from Las Vegas. The ship is small, but big enough, so as not to feel cramped. Our suite is always the correct size. The food is so much better than other cruise lines. We never seem to be rushed like ... Read More
It was LA to LA, so very little flying from Las Vegas. The ship is small, but big enough, so as not to feel cramped. Our suite is always the correct size. The food is so much better than other cruise lines. We never seem to be rushed like other cruises on bigger ships with 2 dinning seating. This time the enrichment lectures were not as good as we have had before, they were only average. The service has always been excellent and this time was no different everyone is so helpful. Always smiling and asking if they can get you anything, so pleasant. We were at sea a good share of the time. The ports in Mexico are for the most part very nice. Shore excursions were varied and there was something for everyone. Sometimes it was nice to just stay on board and read a book, they had a nice selection in the library. We are already booked on the Navigator in 2019 for a northern Atlantic cruise. Read Less
2 Helpful Votes
Sail Date: December 2017
I will preface by saying that I am a regular cruiser and have tried many different categories of cruise lines. Of course Regent is up there with one of the best, and I can definitely say that's where they belong. I went on this cruise ... Read More
I will preface by saying that I am a regular cruiser and have tried many different categories of cruise lines. Of course Regent is up there with one of the best, and I can definitely say that's where they belong. I went on this cruise with very high expectations, and I am happy to say they were not only met, but exceeded. The ship is very nice and a very comfortable size. Sure, it needs some updating, but there was nothing at all that was unpleasant. The embarkation was organized and easy, but where they had us waiting in Miami was a little strange. We were in some sort of temporary tent building and it was definitely not luxurious. We arrived early so we had run of the ship and were able to take lots of pictures before anyone got in the way. Our cabin was more than comfortable. The shower was huge, as was the walk-in closet. The bed and pillows were comfortable. It was kept very clean and the room steward was very attentive. The verandah was nice and they had thick cushions to put on the furniture if you wanted to sit outside comfortably. The vanity area was perfect for applying makeup and the lighting was decent. The dining room was my favorite. The menu is superb. There are so many choices, and they are all upscale. You can have anything you want and they can customize to any way you like it too. The steaks, fish and seafood choices were better than any high-end restaurant. On one side of the menu the options change daily. The other side of the menu is the same every day with all the standards, and then some. I never had anything I didn't like. The service was wonderful. They bend over backwards to please you. The buffet is small, but there is always plenty to choose from. The pool grill was good, but nothing special. Lots of choices. The activities are limited, but that doesn't bother me personally. I enjoy relaxing and found enough things to do. If you always need to be entertained, you might not find enough going on. The entertainment and shows were decent, though not spectacular as one would expect. I did not like the Regent singers and dancers. I found they couldn't really sing. They were always off tune and annoying. I found those nights to be quite tacky and boring and I stopped going to those shows. We only went when there was a guest entertainer, and they were quite good. The service overall is impeccable. They can't do enough for you. I never came across any personnel who was not kind and helpful and professional. The bar drinks were superb. I am not a big drinker, but I tried a few interesting cocktails and they were always delicious and served with pleasure. The daily trivia game was always packed and people seemed to love it. It was hard to get a seat, so go early. They should do more things like this on sea days. The ports were not that interesting to us (Costa Maya Mexico, Roatan Honduras and Harvest Caye Belize). I didn't mind because I was not expecting much, and I don't cruise for the ports necessarily. I am much more into the cruise experience itself. The shore excursions we took were run very efficiently and were good. It was the Christmas cruise, so it was very busy with families and children. They all looked like they were having a great time, but I would not recommend this cruise for children otherwise. Overall, it was one of the best cruise experiences I have had. You can't beat the value and you certainly get what you pay for, and then some. I will definitely look forward to sailing with them again, particularly after they come out of dry dock. Anxious to see the changes. Read Less
7 Helpful Votes
Sail Date: December 2017
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise ... Read More
I choose to take a cruise on Regent Seven Seas because of the great reviews and all-inclusiveness-excursions, casual dress, included tipping, wines and alcohol. I was taking the cruise to see if I could recommend Regent for another cruise my business was taking in 2019 for 20-40 people. I shipped a box of wine and were assured that it would be delivered to our stateroom. By 5pm, we started to get a bit panicked and asked several people if they could help us. Noone seemed to care to help. We talked to someone at reception and he wanted us to provide him with the address and email of where the wine was shipped. We finally found it, but of course, they were already closed for the day. The wine finally made its way to our room but after dinner that first evening. The next day the head sommelier and others talked to us and tried to explain that there was a lot of wine on pallets and they finally got to finding our wine. SERVICE-the staff seemed to be completely overwhelmed for some reason at both dinner in the main Compass Rose dining room, Setti Mare and most of the bars. The bar staff lacked personality and made it feel like we were bothering them. The only time we had good service was at the speciality restaurants. Food-we had only one meal where it was good from appetizers to dessert, that was night 6 in Compass Rose. Even in the speciality restaurants, most of the food was good, some just okay. The Italian restaurant-Setti Mare was not good-we expected better, the raviolis were hard, the sauce not appetizing. One night in Compass Rose, we took one bite of each of our entrees and couldnt eat it, instead, we went back to our room and ate room service hamburgers. In Setti Mare, my girlfriend was not feeling well so we asked for some ginger ale to settle her stomach. We waited 10 minutes and finally I went to one of the bars to get it for her. It never arrived at our table from our waiter. Regent Band-excellent! The best part of the cruise. We enjoyed them at the shows and then afterwards, they played an hour set in one of the lounges. Entertainment-not very good. The singing was terrible and we walked out of 2 shows. Lecture-excellent! There was a lady from the Smithsonian who gave three lectures on the Caribbean and was very informative. Alcohol offered was good. The wine selection not so good. There was one wine we found that was good, an Australian Shiraz and we were able to have it most of the time. Spa was nice for a massage. Gym-not so good. The gym equipment was not the best and the person working the gym was rude. We were stretching one day with a couple other people in a large sized room. We were asked to leave so a yoga class could be conducted for 3 people. Excursions-pretty good. It was nice to see new places. We took 4 excursions, enjoyed the ones we took. We filled out a mid-cruise report and also sent these comments to our travel agent who shared them with her Regent representative. Again, noone at Regent seemed to care about our experience. A shame really, especially for the price we paid for the cruise. Read Less
1 Helpful Vote
Sail Date: December 2017
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is still ... Read More
The Maya region is one of my passions and this itinerary offered good excursions in several ports. I like traveling with Regent even if Mariner is not my favorite ship. It's getting a little worn and showing wear. but the crew is still great. We used Regent air and pick up at airport was fast and included a small guided tour of Miami that was very good as was the tour guide. After almost a 3 hour ride we got to the port right at time for early embarkation. The backup on the boarding ramp was due to trying to get some transfer chairs to people with special needs. Very disappointed about lack of enrichment lectures. I asked and was told the planned guest speaker had family issues that caused a cancellation. Too bad as we had three sea days out of ten. Most excursions and guides were good to excellent. They were courteous, knowledgeable, and concerned with safety. I had been offered a welcome home OBC from Regent if I booked another trip within 45 days and they refused to honor it. I was told that I'd gotten such a good price they wouldn't honor the offer. It was only for $100. OBC and that seemed like a pretty bad image to set in my mind. I also missed the staff welcoming guests back on board at the gangway after a long shore excursion. I'm finding this lacking at all of the ports this trip. An offer of cold water, a damp towel, a person to greet you. Debarkation went smoothly and our transfer included a ride on the Big Bus Tour with luggage transfer to the airport. Read Less
Sail Date: December 2017
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or ... Read More
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or answer questions The food is really very, very good. I am utterly at a loss when people moan about the food. The presentation, quality and choice is second to none. Always space on the ship with plenty of loungers available - maybe not right next to pool but in other areas - yes. I found all the lectures well presented and enlightening. We only missed one show but all the rest including Irish comedian, Broadway singer, Pianist / Magician, Pianist / Comedian and in house shows were all excellent. The theatre is well appointed but we always went downstairs because visibility from upstairs not the best ( Heard several other comments regarding this ) The cabin was well appointed with plenty of drawers and hanging space ( with plenty of hangers !! ) The bed is wonderful & comfortable with a huge ( in my opinion ) balcony Yes the outside furniture is moved back & covers taken off but it's outside and so they should be for safeties sake whilst at sea .The cabin stewards and room service staff attended to all our requirements brilliantly. We had several hours, one night, of poor weather and yes there were some creaks but HEY it's a vessel and should be expected. Unlike a hotel ashore there was no road noise !! We ate all all restuarants with PRIME 7 our favourite. PACIFIC RIM was also very good. CHARTREUSE was our least favourite with a visit to Italian restuarant a better bet. COMPASS ROSE had a very varied menu and again was very good. Some slight issues with time taken for courses to arrive. However as we always requested a shared table this can sometimes be the reason with some people going through menu and others not. However there is always someone to talk too and BEING ON HOLIDAY - CHILL OUT !!! We made the most of the all inclusive tours and on the whole all were very good. Sometimes marred slightly by age of buses, no room to spread out as all seats full and / or poor guides. Used the spa with our onboard credit and although good was - as always on cruise ships - very expensive. Library was well stocked and daily papers available. All the bars are well appointed with the entertainment therein being good. Did not use boutiques or casino. Only went to one shopping / port presentation but same old !! Finally whether I would sail again on REGENT I'll wait and see. It was very expensive ( For us that is ) and I will have to review the " All inclusive " part to see whether it suits us but will always remain a very enjoyable cruise to remember. My rating refers to cruise, ship & staff BONUS ---- NO PHOTOGRAPHERS HANGING AROUND EVERY CORNER, ASHORE, ETC Read Less
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