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1 Helpful Vote
Sail Date: November 2018
We chose this cruise for its itinerary having sailed from Dubai to Cape Town via East Africa with Regent three years ago (a cruise which rated as one of the best we have ever done). A bonus was a chance to sail on the Explorer. We ... Read More
We chose this cruise for its itinerary having sailed from Dubai to Cape Town via East Africa with Regent three years ago (a cruise which rated as one of the best we have ever done). A bonus was a chance to sail on the Explorer. We chose the pre-cruise experience on offer in Lisbon as the post cruise with a Safari meant coming home on Christmas Day! Pre-Cruise - Lapa Palace - good hotel but too far out of town and no good bars or restaurants nearby. Also, the buses couldn't get to it causing problems for excursions and transfer to boat. Not well organised. the second excursion was a disaster! Sintra was vaguely interesting but poor organisation meant a mile walk for coffee, loads of food which no one wanted and long delays resulting in lunch not arriving until well into the afternoon. The transfer to the boat was also poor. This is not the first time we have felt that Regent need to vet the pre and post tour operators more carefully. Initially the Explorer is much more impressive than any of the other three Regent ships despite their valiant attempts to upgrade them to match. You do feel this is luxury. Sadly, the ship did not live up to expectations. Suite, service and food were good, but lack of outside space spoilt the voyage. Very lush inside but if you wanted to sit outside it was a sunbed or one of ten or so seats at the pool bar. We enjoy sitting on deck during the morning and early evening with a coffee or drink. There is nowhere to do this other than the very limited seating round the pool bar which does not get the sun. Eating on the balcony of Veranda was good when the weather was fine, and it was open, but it shut for three days with no good explanation given! Something to do with a crew member getting bitten we heard eventually. Strange because we never saw an insect on the boat! The Pool Grill is mainly covered in. It was good to see they have got rid of the sauce bottles and some of the food was very good e.g. prawn skewers but the main choice was largely burgers (we don't consider that five-star luxury) and the whole place in our view resembles a diner. We did appreciate the speciality restaurants opening at lunchtime. The itinerary was as expected but not as interesting as East Africa, partly because the ports had little to offer (not Regent's fault). Destination Services did a good job in a difficult part of the world and we enjoyed the excursions. We were, however, disappointed not to go to Togo. Togo was taken out at what was said to be the last minute with no alternative provided. There has been unrest in Togo for a considerable time and with elections coming up on the 20th December this was clearly unlikely to abate. Regent are risk adverse at the best of times (which I understand although I do not necessarily agree with decisions) so it would seem clear that the chances of going to this port were slim. If indeed this was a last-minute decision, as said, then I agree it would be difficult to provide an alternative. However, the decision not to go should have been taken much earlier and provision other than sailing around the Atlantic in a circle made! Sao Tome early and Walvis for two nights perhaps. We choose cruises for the itinerary and while we are aware that ports may be omitted it appears to be quite a regular occurrence with Regent (more than with say Silversea or Seabourn). Entertainment was similar to other Regent Cruises - we don't generally participate in this and find daytime activities very uninteresting unless an early show is put on. Sally Jones was good, as usual and we appreciated her re-arranging her show due to illness. We did feel that there was an overemphasis on the classical pianist. It would be nice to see something other than Trivia, cooking demonstrations and bingo. Disembarkation in Cape Town was efficient, and the City tour we booked to fill the time before the flight good. Overall a good cruise but not one of Regent’s best. Read Less
60 Helpful Votes
Sail Date: May 2018
The ship is absolutely beautiful - both public spaces and cabins. Like a very luxurious hotel. By appearances, you could easily forget that you were on a cruise ship - more like being at a Ritz Carlton or Four Seasons, and our Explorer ... Read More
The ship is absolutely beautiful - both public spaces and cabins. Like a very luxurious hotel. By appearances, you could easily forget that you were on a cruise ship - more like being at a Ritz Carlton or Four Seasons, and our Explorer Suite category cabin was extremely comfortable. But that was the problem. It was all about appearances. That may be enough for some, and you would not be disappointed in terms of high end comfort. The library, lounges, restaurants were all very attractive. But then the service. Didn't even come close to matching the surroundings. I actually found some staff downright hostile. They seemed so unhappy so much of the time. Our butler was nowhere to be found the afternoon of embarkation and for the rest of the cruise it was like pulling teeth to get anything out of him. At one point he threw away newspapers I had set aside on our sofa (needed them for work) and he took it upon himself to throw them out when he brought in the newer newspapers then tried to blame it on the room steward who swore up and down that he never throws anything away if it's not in the garbage can, which I believe because when I did have things right next to the garbage can to throw out (they didn't fit in the can) he did not take them. The room steward seemed pleasant enough, but overworked and doing his work somewhat begrudgingly. They seemed really "cheap" about things. For example, a spare roll of toilet paper is usually kept in the bathrooms. They would never replenish this - even after we had to call for more tp and you could clearly see there were only a few sheets left on the existing roll. You would think once that happened they would be better about restocking. The last night, we needed to take tp out of one bathroom for another. Toiletries were never replenished, even when soap was down to a sliver. Service was quick and perfunctory. We had to ask multiple times for them to put the cushions back out on the deck chairs. I understand taking them in at night in inclement weather, but even when we were in port overnight with very pleasant weather, they would not put anything out and often we had to do ourselves. Not a big deal, but you would think at these prices they could make sure details like that were attended to. Also, with all it's beauty, the ship itself still seemed kind of odd. We are used to the creakiness when a ship is at sea. But this one made all kinds of weird noises at all different hours - especially at night. We did not get one decent night's sleep over the 12 days we were on board. Dining was okay, but varied widely from one venue to another. Anywhere from bad to pretty good. Never really good. Prime 7 and Pacific Rim were very disappointing. We get better steaks at our local diner, and the Asian food left us not feeling great and very thirsty all night long. Chartreuse was the only specialty restaurant we enjoyed and would return to. Compass Rose was decent with good service. The Pool Grill lunches were okay if you stuck to the salads, but the hot foods were pretty awful. Husband said it was the worst hamburger he ever had, and I could barely eat two bites of the chicken wings I ordered. Pizza was dull and flavorless. In Veranda, lunch was okay. Dinner (when it became an Italian restaurant) varied. Breakfast was not good at all if you wanted anything beyond eggs. On the plus side, we did not go hungry, but compared to other cruise ships we have been on, the pickings were slim and with very limited hours and availability. Servers for the large part seemed unhappy. Most did their jobs, but that's it - just did their jobs. Once in a while you would get someone with a smile and that was such an exciting moment due to the rarity. The ports and itinerary for this particular cruise were, for the large part, very good. That's why we picked this cruise (Lisbon, Porto, A Coruna, Bilbao, Bordeaux, L'Orient, St. Malo, Guernsey, Southampton). We did Lisbon on our own, but I heard from other passengers who did pre-cruise through Regent that there was a bit of a cattle car feel. We then felt that throughout the cruise with any excursions booked through Regent. They may be free (as part of "all inclusive"), but be warned. You get what you pay for. Generally speaking the Excursions staff was clueless. Not only were they uniformly not very nice, they knew little to nothing about the ports. On other cruise lines, we have gotten much more detailed port information, including maps, the night before and there is usually someone you can speak with on the ship who has some familiarity with the ports. With this we had to wait for a local representative to come on board the ship the "day of" before we could see any map or get any local iniformation. The excursions themselves were pretty mediocre. Every day we saw or heard stories of people getting left behind or "lost." You are sent out in groups way too big to get much out of anything. The tours were not all that informative and very poorly timed. There was a lot of wasted time, and when you were given any free time it was usually not in the center of things. Huge variations among guides depending on the luck of the draw with which bus you ended up on. Some people complained that they couldn't even understand their guides. In one port, even the guide was wondering who had arranged such a tour. We were left with nothing to do except have tea for an hour and a half in the middle of nowhere - at the expense of seeing the island. As compared to other cruise lines we have been on (Crystal, for example) or when doing independent touring, Regent appears to be scraping pretty close to bottom of the barrel in terms of what tour companies they are using. And you never once saw a Regent rep accompanying any of the tours to see how things were going, nor was there any effort to get feedback from passengers. Clearly they take a "hands over one's ears, hear no evil, see no evil" approach to things. Another big shortcoming was the quality of WiFi. No excuse in this day and age, especially on such a new ship, for it to be so erratic and unreliable. We have been on much older ships in the middle of nowhere with much better service. They have clearly skimped in this area and have no interest in serving their customers except for collecting the money for usage. Fortunately, the wifi plan was included with our stateroom, otherwise I would have been furious for spending so much and getting what we got. Can't really comment on the entertainment. Especially with living in NY, we go to see theater, music and other entertainment quite often, so don't really look for it on a cruise ship. Although on many cruises we have been on, they have had some fun and different offerings that we don't get to here in the city. Not on this cruise. Nothing was really to our taste and the little bit we did see and hear, was not particularly impressive. The one thing I will give them high marks for was the Enrichment lecturer - an instructor from NY. She was the only person we heard from throughout the entire cruise who had any insight about anything. She was smart and well spoken, and we enjoyed her lectures. Overall, it's tough that we were left feeling the way we did. Great ship, great cabin, great itinerary, but the service end of things made us feel really badly and makes us doubt we would try Regent again. Maybe they were very good once, but it seems that since NCL acquired them things have gone downhill. The ship may be fancier, but it's still Norwegian Cruise Lines - not one of our favorites. A cruise is about so much more than just your room and surroundings. And maybe it is just how this particular ship is managed, but there definitely appears to be a morale problem among employees. Even higher level officers. On just about every other cruise we have been (several of them over multiple brands), the officers are much more visible and there is more opportunity to interact with them. Here, there was no effort whatsoever. To us it seemed very obvious that they just want your money, they will make you comfortable enough, but then want you to leave them alone. I have felt much better treated on much less expensive cruise ships. In my opinion, you would be better off paying for the best cabin you can on a less luxurious ship but then getting much better service and being made to feel more special. When we have stayed in higher level suites on other ships, we have received true VIP service. Nothing of the sort here. Other than free newspapers and free wifi (that barely worked), there was nothing here that made us feel special. As I mentioned earlier, there was even a sort of hostility here. Heck. On our last morning I couldn't even get a cup of tea. We had ordered room service and they brought me a decaf tea bag. When the steward came to try to service our room 20 minutes before we were supposed to be out of it, I mentioned the tea bag to him and asked if he could get me a non decaf regular tea bag. He snatched it out of my hand and never came back. So would I recommend this line to others? Likely not. Or I would lay it out as is and leave it up to you to decide if it's worth it. I think with so many lines building so many new ships now, there are much better options. Even as one who loves luxury hotels, I would be willing to go just a little less luxurious on a ship for better service.The surroundings are just not worth the premium charged here and for the lack of quality in other areas. Read Less
10 Helpful Votes
Sail Date: May 2018
We took a our first cruise on Regent in May from Lisbon to London and we were blown away. We have taken Crystal in the past on some 15 cruises, and now we find ourselves remiss for patronizing a good cruise line (Crystal) when there was ... Read More
We took a our first cruise on Regent in May from Lisbon to London and we were blown away. We have taken Crystal in the past on some 15 cruises, and now we find ourselves remiss for patronizing a good cruise line (Crystal) when there was such a much finer cruise line (Regent) out there. Regent beats Crystal in room quality, service, staff, food, athletic facility, spa, public areas, embarkment, and in a very big way, in excursions. Crystal does have better entertainment, but overall this is a minor item to us. Further, Regent is not as pretentious as Crystal by declaring itself the "best" cruise line, and Regent does not push purchasing photos at every conceivable instance as Crystal always does. And even the passengers on Regent appear to be more polished and polite than those we have encountered on recent Crystal ships. Perhaps Crystal is yesterday's cruise line, but Regent is today's. Special compliments to the Regent's ship management. The attendants for the rooms were almost invisible, yet their job was always complete in a timely manner. Similarly, we were treated excellently by the food mangers in the various restaurants. Our favorite restaurant was Prime with the bone-in ribeye. Every excursion seemed better than the one before! Thank you Regent-job excellently done! Read Less
102 Helpful Votes
Sail Date: October 2017
We took this transatlantic cruise from Lisbon to New York for two reasons. Our first cruise 16 years ago was on the Navigator so we wanted to revisit the ship. Our previous cruise was great and led us many years of wonderful cruising. ... Read More
We took this transatlantic cruise from Lisbon to New York for two reasons. Our first cruise 16 years ago was on the Navigator so we wanted to revisit the ship. Our previous cruise was great and led us many years of wonderful cruising. The second reason was the timing which was great for our purposes. This was an unusually early fall transatlantic leaving in October 6th. We were suprised to find the ship was old and tired and I think needs to be retired. The cruise lacked activities that we normally have on transatlantic cruises such as bridge lessons and organized bridge games. The only real plus was the guest lecturer that was great, For the most part the food was good, especially in Compass Rose. The crew tried hard and most of them, but not all, had a great attitude. The worst part was the entertainment. The production numbers were amateurish and our local high school would do a much better job. We had two guest entertainers that were ok but not great. The band played mostly jazz music which is not really suitable for dancing and did not create a good atmosphere for the evening. I am not giving up on Regent and we will book another cruise on one of their other ships. The Navigator just isn’t for us. Read Less
2 Helpful Votes
Sail Date: August 2017
Chose this cruise as a warm weather cruise prior to New England in the fall, turns out to be quite hot. The itinerary is one that suited us and we have covered most of the ports before. As a result we have chosen to stay on board and just ... Read More
Chose this cruise as a warm weather cruise prior to New England in the fall, turns out to be quite hot. The itinerary is one that suited us and we have covered most of the ports before. As a result we have chosen to stay on board and just relax and take advantage of a quiet ship and be by the pool whilst others are on their respective tours. We last sailed on RSS Voyager in October last year on her voyage prior to her refurbishment. I have to say that our suite, 943, has been beautifully refurbished with all of the dark wood removed and much lighter wall coverings and fabrics being used giving a much more modern feel and a much better use of space throughout the suite. Compass Rose has been given a superb makeover with new furnishings and fabulous chandeliers. I can safely say that all of the restaurants visited so far have provided excellent friendly service. Of particular note is the new "do it yourself" menu in CR which provides so much choice I could eat there every night. The trips off which we have taken have been very good with some excellent guides, although we do enjoy our own little walks ashore taken in our own time. Overall, I believe that Regent are offering an excellent service. I look forward to October's cruise on the Mariner. Read Less
108 Helpful Votes
Sail Date: May 2017
We are just about done with the cruise in 2 days...we have done a lot of traveling and while the ship is very nice and food quality it high-the real purpose of the trip was to see the local history, culture etc and by far this trip had the ... Read More
We are just about done with the cruise in 2 days...we have done a lot of traveling and while the ship is very nice and food quality it high-the real purpose of the trip was to see the local history, culture etc and by far this trip had the worst excursions we have ever experienced. So I'm not going to focus on the ship or food but on the reason at least we came and that was to see the UK and Ireland. The tour guides are independent contractors with little or no training. They are not in touch with other buses or guides or the ship-so why does this matter...? On 3 trips we have lost or had passenger issues and the lack of coordination made the situation worse. THe information is very basis, little enthusiasm and nothing unique or special about the trips that is memorable. Simply pick a number, get on a bus with a guide and return back to the ship. By example we had bad weather in Scotland and had to tender in. Understandable but what is not is with cold winds, sheets of water-why we spent 3 hours driving around and 20 min at the castle (Edinburgh) - nothing could be seen or experienced and with no location for the bus folks got lost (which we help find in the blowing rain while we asked the bus to not move once it was found). The groups are not organized by speed, so you may have active folks with someone with walker, cane or other issues that really can not handle the roads, stairs etc-it reduced what can be seen and makes the trip also an issues for those less active as they are rushed to the point we had a number of falls. Yesterday in Liverpool it got windy for some reason the boat waited to as for a tug out of harbor-that delayed the exit by 6-7 hours so we missed our next stop of Cork (Blarney Castle etc) today...instead its another boring day a sea. The other ships got out but Regent was slow on the oversight and it cost everyone a key day in the trip. Our room-ended up being connected (inspite of what floor diagram showed) so every work, flushed toilet etc next door was part of the experience... We have another trip paid for to N. Europe on same Explorer in 2 months and trying to get our money back... If you cruise to enjoy the ship, food and drink you will be happy but if you cruise to be comfortable while you explore the world...you will be disappointed. Good luck-we will be shifting over to Crystal and others we have had better success with going forward. At this point I wish we had come over on our own or not taken the trip. One more item-speakers hugely boring...think of your most monotone prof in college.. and entertainment is essentially lounge band performances...yawn.... Read Less
157 Helpful Votes
Sail Date: October 2016
We chose the cruise from Lisbon to Cape Town for the itinerary & because we wanted to try a supposed 6* cruise. Having stayed at some fabulous hotels we were hoping for similar standards on board. The transfer/embarkation was poorly ... Read More
We chose the cruise from Lisbon to Cape Town for the itinerary & because we wanted to try a supposed 6* cruise. Having stayed at some fabulous hotels we were hoping for similar standards on board. The transfer/embarkation was poorly handled. We couldn't visit Madeira but just 2 coaches were offered for an alternative day out from Lisbon The ship has had a facelift but the bedrooms are tired. Beds, towels, toiletries, butler & cabin staff all excellent though. Compass Rose service was a joke. 3 hours for a 3 course meal was good going - though I did get 3 courses 1 lunch in 20 minutes! Shows were usually missed though that was no great loss. The ship's troupe were great & should have been used more. Food was average - the premise appears to be quantity over quality. Food was lukewarm, dishes forgotten just so many faults. Wine service incredibly slow. Best wine we found was on offer at £6.50 at Morrison's when we returned. Hardly fine wines! This is a brief summary of 6 page letter I sent to Regent. Usual response I believe for dissatisfied customers, money off next cruise. Do they really think I'll cruise with them again?! Read Less
9 Helpful Votes
Sail Date: October 2016
We love the size of this ship. The cabins are a very nice size, the dining in Compass Rose is very good. the wait staff there is wonderful. We do not like the specialty restaurants because the portion sizes are too large. The tours ... Read More
We love the size of this ship. The cabins are a very nice size, the dining in Compass Rose is very good. the wait staff there is wonderful. We do not like the specialty restaurants because the portion sizes are too large. The tours can be a bit harsh but the ports visited did not have any luxury buses to offer. Most tours were doable. This is a port issue not the ship problem. The refurbishment of the ship is very nice. The cabins did loose some storage space but you are not making the cabin your home for life. TV was sporadic along the west coast of Africa. We liked the entertainment that was done by the ship staff and dance crew. We did not care for the entertainers that were brought on board for limited shows. The exception was a wonderful children's choir from a local port area. We have booked the Amazon on this ship for the summer. Read Less
12 Helpful Votes
Sail Date: October 2016
We have traveled extensively on Silversea and Regent. This was our 6th cruise on the Navigator after cruising on the Voyager for 7 cruises. I have waited a couple of months before writing this review... and wanted to read some of the ... Read More
We have traveled extensively on Silversea and Regent. This was our 6th cruise on the Navigator after cruising on the Voyager for 7 cruises. I have waited a couple of months before writing this review... and wanted to read some of the other current reviews. I have observed that some passengers are just plain rude. They complain all day and nothing a crew member can do is good enough. They think that because they paid lots of money for the cruise, their feet should be kissed. Yes, I am sure not everything has gone well on all cruises..we to have had a flooded room, no air conditioning and missed ports for what seemed no reason at all-except for Regent to save money on docking and tours. There are many passengers from lots of different countries that have different customs. We noticed that some passengers after a wonderful 8 hour tour tip the tour guide and bus driver one dollar...if anything at all. These passengers in my opinion should stay at home..AND these passengers are ALWAYS the ones who will not stop asking the tour guide stupid questions and will not shut up..for 8 hours! Alan, the head supervisor for all the Navigator restaurants seemed to be everyplace at the same time.. checking to see if everything was good... Lorenzo, was in charge of La Veranda was excellent..The supervisor at Prime 7 was also wonderful, always ready to please. Yes, sometimes the food in all 3 of the restaurants was not perfect.. but this ship cooks about 3,000 meals a day for the passengers and the crew... this is not your home or a famous Beverly Hills restaurant... which I do frequent and at times their food is not all that great. Yes the rear of the ship vibrates.. it always has.. I have no idea why... Get a room midships.. we have NEVER felt the ship vibrate from our room 918. There is a problem, and now you know the solution.. We did have a problem with a member of the dance crew.. and reported it to guest relations. Within an hour I was contacted by the general manager, who came to me for a meeting... then the head of personnel asked me to meet him... and the problem much to my shock was resolved.. What more could I ask for? We started in Cape Town with a 3 day African Safari at the Bayethe Lodge. Words cannot express how wonderful this was.. The company that operates this animal preserve is first class.. the best lodging, the best food and the best employees. Jacque was our guide and if he does not become president of this company, it will be their loss. He was knowledgeable, caring and intelligent. We have already booked our next trip on the Navigator back to Africa and Bayethe for April of 2018! 95% of the passengers were as usual wonderful.. and over the years we have made great friends while cruising... they go with the flow and keep their complaints to a minimum... but some people just cannot be pleased.. Yes I have for the most part taken the Navigator's position in this review.. but then these crew members are away from home for 8 months at a time and they also deserve some consideration. Lastly, do not waste your time contactin Regent's main office.. THEY DO NOT CARE. They fill up their ships and make lots of money and if you do not return, someone from Crystal or Silversea who has had a bad experience there will come to Regent and take your place. THEY DO NOT CARE...!!!! Read Less
12 Helpful Votes
Sail Date: August 2016
This is the first time we have cruised on a ship bigger than 450 passengers – previously having sailed on the chic Club Med 2 (twice) and Regent’s Navigator (3 times). So we were apprehensive about upscaling but the draw of cruising on ... Read More
This is the first time we have cruised on a ship bigger than 450 passengers – previously having sailed on the chic Club Med 2 (twice) and Regent’s Navigator (3 times). So we were apprehensive about upscaling but the draw of cruising on ‘the most luxurious ship ever built’ was too tempting to avoid. Is it the most luxurious? – we have not enough cruising experience to really say but Explorer is stylish, spacious, if a little ostentatious in places. Our suite (Penthouse 820) was beautiful with superb décor and an amazing wet room – the colour scheme and furnishings were lovely and the balcony was enormous. Even though this was Explorer’s 4th cruise since its inauguration some ‘snags’ still were not ironed out in our suite and, ship wide, we thought some fittings were a little flimsy and lightweight. However, it is a beautiful ship and we never felt crowded or rushed at any time. There was ample space on the sun decks for all those seeking sun or shade, though bar service to the upper pool deck was slow at times – except for Edwin, who was ever present and engaging. As always, the staff make the ship and several staff we knew from our Navigator cruises were on board and, as ever, so welcoming. They reported that expectations of staff were even higher on Explorer but our experience was that the service was similar to that we had come to expect on the Navigator. Luxury comes in many forms – not just the fabric of the ship and, at times, we felt that some staff were lauding the fact that they were on ‘the most luxurious ship ever built’ and serving the passengers was a bit beneath them. This was particular so with staff at the Reception desk who, at times, were discourteous and unhelpful – we highlighted this on the mid cruise review and received a telephone call saying that this would be addressed and was work in progress. On a 6* ship this should never be ‘work in progress’. (NB a previous Cruise Critic review raised concerns over the Reception staff.) Our favourite restaurants were the Compass Rose and Prime 7. We loved the décor in Compass Rose and the service was always very attentive, especially from Melbourne, Marvin, Vaughan and Kas. The pan-fried fois gras was phenomenal. Prime 7 is much brighter than on Navigator and the service was more slick and attentive. Oxana is the star – both in Prime 7 and around the ship. The petit fours were delicious. The speciality French restaurant, La Charteuse, did not really live up to expectations – we live in France, so booked our combined wedding anniversary/birthday celebration for La Chartreuse but on our arrival the Maitre d’ had forgotten the event and had not listened to our personal request regarding a table for 2 – even though we personally discussed this with him two days before. There was no ‘mise en bouche’ – in a 6* French restaurant!? and the various courses we tried were mediocre. The vivacious Rovie made our two visits to La Chartreuse particularly memorable – she was so engaging and hard working. The Asian/Fusion restaurant, Pacific Rim’, was our least favourite – it was rather dark and the food was uninspiring. That said, we have not tried a lot of Asian Fusion cuisine and other passengers reported that the food was very good overall. La Verandah is superb – the breakfast and lunch buffets are always interesting, colourful and contemporary. Eating out on the rear deck, either at sea or in port, was always a joy. Staff such as Olexsandra, Carol, Marylene and Marco were so welcoming and engaging. La Verandah converts in the evening to the Italian restaurant, Sette Mari, but we never ate here throughout the cruise. We rarely missed the evening entertainment and the main dance group led by Amanda and Robin were excellent with their best show being the 60’s Tribute. Guest singer, Phil Browne, was simply outstanding bringing his tremendous experience and repertoire from the West End. As was Andrew Scrimshire – a talented cellist. Our favourite entertainment, however, was the Nature’s Rythmn Trio, who played in various bars/lounges throughout the cruise – they were so entertaining, versatile and talented. Their repertoire was phenomenal. The Cruise Director, Ray Solaire, in our view, was passed his best and we thought his various performances of comedy, singing and ventriloquism were cheesy, outdated and predictable. The captain, known as Captain Stan, was excellent and always kept passengers informed of the ship’s progress in relation to the excellent cruise itinerary and weather. On a one to one basis, he was so engaging and ready to converse. This cannot be said for some members of his senior team, who rarely engaged with passengers and toured the ship with almost a scowl. Michala, in the boutique, was lovely and really showed interest in our cruise experience as well as promoting the products on sale. Overall, we really enjoyed our cruise and, even at some rough moments in the Atlantic, the cruise on Explorer was always comfortable and smooth. We are really looking forward to our next cruise on Explorer in the Eastern Caribbean in late Feb 2017. We are great fans of the Regent Seven Seas brand and the ‘all inclusive’ package lives up to its name unequivocally. Read Less
Sail Date: August 2016
We have cruised at least 6 times on the Explorer. It is a beautiful ship with wonderful service and great food. The staff is very friendly and helpful. The complimentary wine selections were very good. The five restaurants offer a ... Read More
We have cruised at least 6 times on the Explorer. It is a beautiful ship with wonderful service and great food. The staff is very friendly and helpful. The complimentary wine selections were very good. The five restaurants offer a great variety of dinning for diner. The main dining room, Compass Rose, is very attractive and offers a great variety of dinning options. One half of the menu remains the same with many selections and the other half changes daily. On our first Explorer cruise in August 2016, the ship had only been launched a few weeks and there were a few wrinkles with service in Compass Rose. However, after a few nights these problems seemed to have been resolved. Setti Mari is the Italian restaurant on deck 11 aft. Weather permitting, it is a great place to dine outside. the other three restaurants, Prime Seven, Chartreuse, and Pacific Rim (our favorite) require reservations but there are no additional charges. A night in each may be reserved several weeks prior to embarkation. After boarding, additional reservations may be made. The public areas are very nice. We never felt crowded. The pool was spacious with ample deck chairs and lounges. The pool grill is a nice place for lunch. A lunch buffet is also served in La Veranda (deck 11 aft) and a full service lunch is available in Compass Rose and one of the specialty restaurants. Read Less
82 Helpful Votes
Sail Date: August 2016
Booked this cruise to celebrate a milestone birthday and because of the hype of the new Explorer. Reading the other reviews, I must say I found the same things lacking. By the fourth sail of the Explorer I thought many of the kinks would ... Read More
Booked this cruise to celebrate a milestone birthday and because of the hype of the new Explorer. Reading the other reviews, I must say I found the same things lacking. By the fourth sail of the Explorer I thought many of the kinks would be fixed. The service levels were just not as crisp as previous experience with Regent. The entertainment was mediocre at best. The excursions were okay, but again, the tour guides not as good as previous experience with Regent. We found the food very good, however the service in trying to get wine was terrible compared to previously being greeted with the wine selections for the evening. The suite was lovely but on the last day at sea the service disappeared. The trash wasn't emptied. The fruit was removed from the bowl ( really, they couldn't wait 12 hours?) The bed was turned down for the evening by 11AM. room service the morning of departure was rushed and no 5 minute notice that morning. I also found service more attentive when my husband was with me than when I was by myself. Especially at the coffee lounge on 5). It became a comedy of errors one afternoon trying to get a grilled chicken sandwich at the pool grille that finally arrived after a 40 minute wait . the carpet is already showing wear, especially the beige stairs in the main staircase and the pink carpets. One of the large pictures on deck five had a substantial hole during the cruise. Also, the smells in certain hallways, I will also agree with previous reviews, could be nauseating. the dark wood is also showing numerous scuff marks and wear. The baseboards and corners are already gathering dust. I agree with a previous review hats off to Spyder, Giorgio, and I will add Elena and Agus. Read Less
81 Helpful Votes
Sail Date: August 2016
We chose this cruise because we are Regent fans, wanted to try the new ship, and were interested in the itinerary. We loved the new design of our cabin. The closet was a more workable shape, the bathroom huge, the drawer space beyond ... Read More
We chose this cruise because we are Regent fans, wanted to try the new ship, and were interested in the itinerary. We loved the new design of our cabin. The closet was a more workable shape, the bathroom huge, the drawer space beyond adequate, and the bed facing the sea delightful. The redistribution of restaurant space between the venues was a welcome change as was the variety of venues offering lunch. Our disappointments, however, have made us question future cruising with Regent. In fact, this is the first time we have not reserved a future cruise (or option) while onboard. The staffing level seems greatly reduced. The bars were crowded before dinner yet there were only one or two servers available. As the waits exceeded twenty minutes before anyone appeared, people crowded the bar to place their own orders. This added stress to the already overburdened bartenders. The wait for waiters in Compass Rose, for tables to be cleared in La Veranda, and for a wine steward to appear in either venue, was equally long. Finally, the Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet helper were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once on line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all - and we were never far from land. We have often sailed with Regent for more than thirty days at a time, have advanced status with them, and are very worried that these problems are indicative of a lack of emphasis on customer service with the new management team. Read Less
5 Helpful Votes
Sail Date: August 2016
Absolutely fabulous. The new ship is beautiful. Our F2 Superior suite was beautiful. The bed was comfy, the bathroom huge with tub and shower, big walk-in closet, and more storage than we could use. The staff was great and it was great ... Read More
Absolutely fabulous. The new ship is beautiful. Our F2 Superior suite was beautiful. The bed was comfy, the bathroom huge with tub and shower, big walk-in closet, and more storage than we could use. The staff was great and it was great to see some familiar staff from previous Regent Cruises. The new Pacific Rim restaurant was superb and we ate there several time and ordered almost the same meal each time (Crispy soft shell crab appetizer, Miso Cod and Lobster main courses). Prime 7's cuisine and service was great, as usual, but the decor is more open and attractive than on the other Regent ships. Chartreuse and Seti Mare were great as well. The large outdoor eating area of La Veranda was larger had many more tables than the other Regent ships. The decor of the Compass Rose main restaurant was refreshingly bright and open and the menu was great with changes daily. Service in all were superior. The outdoor bar by the pool is nice. The entertainment was good but we did miss the Jean Ann Ryan productions. Most of the excursions were great. The transition excursion in Barcelona was a disappointment, however. Can't wait for my next cruise on the Regent Explorer. Read Less
5 Helpful Votes
Sail Date: October 2015
We have just completed a 25 day cruise from Lisbon to Cape Town and we enjoyed every moment. The staff were amazing catering to our every need. Smiles all around and a willingness to please. In general, there is always a great deal of ... Read More
We have just completed a 25 day cruise from Lisbon to Cape Town and we enjoyed every moment. The staff were amazing catering to our every need. Smiles all around and a willingness to please. In general, there is always a great deal of criticism about the food on board ships but really, I found nothing wrong with anything served on this trip. We have cruised often and I know that regular cruisers have high expectations and can be infuriatingly demanding. In fact we had a few of those on board and you can see how they carry their misery on their faces. Born to complain that's what I say. There is always a bit of boredom with food, especially after a long cruise but to my mind, Seven Seas Mariner catered perfectly. The entertainment was fabulous and the dancers so friendly spending time with the guests. Marla, the social hostess whom we met on another cruise ship years before was a blessing making us feel even more at home. Having full free Wi-Fi access was another added on board pleasure. Yes, we will most definitely be back and thank you for a really great holiday. Read Less
72 Helpful Votes
Sail Date: October 2014
Our flight to Lisbon on TAP from Ft. Lauderdale to Lisbon was good with the exception of arriving about 5:30 a.m. Fortunately we had made our own hotel arrangements and they accomodated us and let us check in at a very early hour. Before I ... Read More
Our flight to Lisbon on TAP from Ft. Lauderdale to Lisbon was good with the exception of arriving about 5:30 a.m. Fortunately we had made our own hotel arrangements and they accomodated us and let us check in at a very early hour. Before I go any further I must say that I have given much thought to writing a negative review about Regent since we are gold members. We have been on many cruises on the Voyager and the Navigator and the Mariner and we loved them all. This time we were looking forward to it because a Larry Cohen bridge program was always outstanding in every respect. Our cabin attendents were the best ever and we really liked the refurbishment of the ship. Sadly, everything else went down from there. We had to miss three ports. The reasons were understandable but the attitude was "take it or leave it". We know the crew was overworked and understaffed when there was no time for a smile and the maitre'd was bussing the tables. The quality of the food and wine had gone way down. The specialty restaurants were no longer special. For entertainment on a missed port day we were given an English country fair. It was fun until we got to the bowling booth. It was tasteless to use frozen chickens for bowling balls. What a waste. We regret to say that the only way Regent is a luxury line now is in the price.   Read Less
65 Helpful Votes
Sail Date: October 2014
We've been sailing with Regent, predominantly, for 15 years, our most recent prior cruise being on the Navigator, through the Panama Canal, in spring, 2011 (and we loved it). We were really looking forward to this cruise and, for the ... Read More
We've been sailing with Regent, predominantly, for 15 years, our most recent prior cruise being on the Navigator, through the Panama Canal, in spring, 2011 (and we loved it). We were really looking forward to this cruise and, for the second time, traveling on the Mariner didn't meet our expectations (the prior 2008 trip in Alaska was our least favorite). To start, they booked us in a 5 star hotel that had anything but 5 star service, including the chaotic luggage collection and transport to the ship. We've never seen any Regent embarkation that was so disorganized and it certainly wasn't a good way to start the cruise. We were pleased that they had our luggage in our suite by 2:30 (earlier than in the past), but we were in the first group bussed to the ship. We spoke to many others who experienced very long waits to get on their bus and it was raining by the time they got to the ship, making an unpleasant situation even worse. The public areas of the ship were recently remodeled and were very attractive, as was a lot of the artwork around the ship. We were pleased to see some familiar faces managing and serving in La Veranda and Compass Rose, and the dining room staff was unfailingly pleasant and friendly. Even so, we couldn't overlook the many service shortcomings, especially regarding repeated delays in wine and coffee service at lunch and dinner. I don't drink coffee, but my husband agreed with a previous reviewer, saying it wasn't good, even if it arrived in a reasonable period of time. Apparently they are training many new staff in anticipation of inaugurating a new ship in 2016, but knowing that didn't help our disappointment. This certainly isn't the service we'd experienced on past Regent cruises. The food was decent, not outstanding. Particularly disappointing was the selection at breakfast and lunch buffets; not nearly the variety we'd seen on previous cruises. I ate fish almost every day which turned out to be in my favor because we heard from red-meat lovers that they were disappointed with the beef/pork/lamb quality. We used room service several times. Although delivery was prompt, half the time the staff left something off the order, or added something we hadn't requested. Our standard mid-ship suite had been partlaly renovated, with a new bathroom, including a very nice stand-alone shower, a bonus for my husband who is moderately disabled. Otherwise, the suite had the same furnishings and linens they've had for several years and was overdue to be refurbished. Our stewardess/steward were exceptionally sweet and gave us outstanding service. The gym was well equipped with up-to-date machines and auxiliary equipment. There were many classes offered, but most often they were scheduled early in the morning (7:00 or 7:30) or late in the afternoon (4:30 to 6:30), not particularly convenient times if you want to sleep a little later or get ready for cocktails and dinner. We thoroughly enjoyed Edward Peck's lectures; the other lecturers offered weren't worth our time. Some of the evening entertainment was quite good (the new Jean Ryan production company and a couple of the pianists)but the rest were average, or even substandard. We loved Madeira and the Canary Islands. Seeing these out-of-the-way-places-for-U.S.-residents was almost worth the high cost of the cruise alone because it's prohibitive to fly there from the U.S. Most of our tours were adequate, although we did have to choose the easier ones because of my husband's disability, so can't speak to the more adventurous ones. For those of us that were again using the Regent transport services, the disembarkation process was almost as chaotic as the embarkation process. Given that many of the ship's passengers were challenged, it was especially distressing to have so little help getting our luggage from the dockside to our bus. When we reached the airport, with so many passengers arriving at once, there were very long lines to check in, even though we had first-class tickets. Definitely not first class service, and a poor way to end the cruise. Read Less
1 Helpful Vote
Sail Date: October 2014
We cruised from Lisbon to Miami, supposedly via Madeira, The Canary Islands, Dakar, Cape Verde Islands, three Caribbean islands, and Puerto Rico to Miami. We missed Dakar (presumably due to Ebola although no-one ever said anything!), we ... Read More
We cruised from Lisbon to Miami, supposedly via Madeira, The Canary Islands, Dakar, Cape Verde Islands, three Caribbean islands, and Puerto Rico to Miami. We missed Dakar (presumably due to Ebola although no-one ever said anything!), we missed Cape Verde as we had to return to the Canaries to offload sick/injured passengers, and we missed St Barts due to rough weather. The three places highest on my Bucket List! Not the fault of Regent I know, but disappointing nevertheless and there was really no sense that Regent cared much about making the changes. The ship was good... the suite was fine and the crew service very good. The food was excellent (except the coffee.... why can't Americans make decent coffee?) and the entertainment good (not exceptional). I thought that the daily lectures were poor... old fashioned slides and powerpoint presentations about 'schoolchildren' topics. The TV channels in the suites were average .. the nautical info didn't fit onto the screen, the background music choice poor and limited if you wanted just some music in the suite, the TV show repeats were a choice of two! For one leg of the cruise we were at sea for nine days and this was not good enough. Good film range though was available. We have travelled on other cruise lines, and Regent are about average I reckon. Not quite the luxury line I hoped for, but I guess the rough weather didn't help...... Read Less
1 Helpful Vote
Sail Date: October 2014
Our Transatlantic cruise on the Mariner in 2012 (Monte Carlo to Rio) was such a great experience that we chose to do it again. This time it was Lisbon to Miami. The Mariner and her staff once again more than measured up to our ... Read More
Our Transatlantic cruise on the Mariner in 2012 (Monte Carlo to Rio) was such a great experience that we chose to do it again. This time it was Lisbon to Miami. The Mariner and her staff once again more than measured up to our expectations! Our pre-cruise hotel was the Corinthia in Lisbon, a very nice hotel. The room was quite spacious and very well maintained during our three night stay. The service by staff was fine at all times. The included breakfast buffet was excellent. We would stay there again for sure if in Lisbon. Travel from the hotel to the ship was excellent once we got the bus moving. There were some issues getting the luggage from the rooms to the buses, the first bus was about 45 minutes late leaving for the ship. Quite a few of the passengers waiting for transport were more than a little upset. Perhaps all was not done in the most efficient manner but all reached the ship long before our scheduled departure. Once we arrived at the terminal, embarkation went very quickly and without any problems. After a very nice buffet lunch in La Veranda our rooms were made available at 2:30 p m. Our luggage arrived a few minutes later giving us plenty of time to get unpacked before the pre departure safety drill. The Mariner is in great shape following an extensive refurbishment in the Spring of 2014. Our suite was in very good shape and we found all the public areas to be visually much improved from our 2012 cruise. Service by staff in all different categories was at all times equal to or beyond our expectations. We have now spent a total of 48 nights on the Mariner and we have been treated exactly as one would expect when sailing with Regent. The pool bar staff is exceptional, the bartenders and staff made our afternoon happy hour gatherings memorable. The ports we visited were all very interesting. Standing out for us were Madeira, Lanzarote, Barbados, and Antigua. We were forced to miss a couple of scheduled stops--Dakar, Senegal because of the Ebola situation and Cape Verde due to a medical situation that caused us to return to the Canaries to evacuate a medical emergency. We also could not tender to Gustavia, St Barts due to rough water, a wise decision by the captain in our opinion. My wife and I think the activities provided were excellent? We both enjoyed many of the enrichment lectures, my wife found a daily Mah Jongg group on sea days, we did the sea day ballroom dancing lessons with Pascha and Ana, and really enjoyed playing Name That Tune with the resident pianist, Tim Kruse. Evening entertainment on the Mariner is outstanding!! The singers and dancers in the Broadway type shows are very talented. All four different shows they did were great, especially knowing they are performing on a moving ship. Singer- ventriloquist Mike Minor performing along with his special guests(formerly called dummies) was a very special treat. Violinist /comedian Dave Levesque was very good and also gave several interesting lectures. Disembarkation in Miami was without a hitch. We got our luggage in short order and were bused to the airport quickly and without any problems. We will definitely cruise again with Regent, which of their ships we choose will be based on ports and itinerary.   Read Less
1 Helpful Vote
Sail Date: October 2014
Review of the Lisbon to Miami cruise on the Regent Seven Seas Mariner October 13 2014 to November 3 2014. This review will cover only the time spent on board the ship and will not discuss the pre travel arrangements organized by Regent and ... Read More
Review of the Lisbon to Miami cruise on the Regent Seven Seas Mariner October 13 2014 to November 3 2014. This review will cover only the time spent on board the ship and will not discuss the pre travel arrangements organized by Regent and is a separate issue. I booked this cruise early (about a year) because I wanted to be part of the Larry Cohen Bridge program which was limited to 62 passengers. I have traveled on the Mariner before so I was familiar with the Regent experience. I was booked in cabin 774 on deck 7 which is category H Deluxe Veranda suite. The Mariner is an all-suite ship and the total square footage and location on the ship are the differences that make the stateroom more expense and are in the higher categories. H is the lowest category. My location was about 5 cabins from the rear (stern) of the ship on the port side. The Mariner was refurbished in April 2014 and I found the ship very clean and shiny. I was not thrilled with all the wall art (although some of the large pieces were excellent) but that is a personal judgment (I’m not a sophisticated judge of art). I am not a Pool person or a Spa person so I can’t comment on those areas. I usually am in bed by 9:30 PM so I can’t comment on the nightly shows or night club actives but I will comment on other areas of the ship. The Suite I am 6’3” tall and appreciate room to move around when cruising. I found the cabin very comfortable and equate it in size to a Mini-Suite on the Royal Princess, except that the bathroom on the Mariner was larger. The stateroom has a large walk-in closet with a 5 draw chest, a security safe and many feet of hanging space. Between the walk-in closet and the bathroom is a lighted make-up vanity (portable seat) with mirrors for ease of use and a storage draw with hair blower for use on the ship as well as a portable magnifying mirror. A full length well lighted mirror is provided on the wall of this hallway. The sleeping area has a large bed (King or 2 twins) with built in night stands with 2 drawers each side and excellent lighting for reading in bed. The other half of the room is a living area and contains a desk (portable seat) with a large drawer and a built in dresser with 3 large drawers and a built-in mini refrigerator filled with Ice cubes, complimentary water bottles and cans of soda. The built-in unit has all the bar tools and glasses needed for preparing bar drinks. Additionally the unit has a 37” LCD TV on a swivel so it can be turned to be viewed from the bed or any other place in the room. A DVD player is also included and DVD’s can be loaned from the library. The TV has a much enhanced entertainment system that provides 150+ movies (free) as well as access to your ship board account, dining room menus daily activity announcement show (by the cruise director) and some recorded events such as on board lectures and port visits. The room is completed with a full size couch, a upholstered chair and small cocktail table. A table conversion board is provided (hidden out of way in the room) so that it can be used (by Room Service) to expand the size of the cocktail table for in room meals. This complete living area can be separated from the sleeping area by built-in drapes between the two areas so that one can nap while the other uses the living area or veranda. The living area also has access to the veranda through a sliding glass door. The veranda has 2 comfortable chairs with removable cushions and a small cocktail table. Two telephones are included as well as a digital clock with alarm. The clock is adjusted by the room steward any time there is a change in time zone when out at sea. The bathroom is about 6’ 6” in both directions with a large full size shower. The shower has both an adjustable Rain shower head and also an adjustable handheld shower head. A twist of the faucet handle switches from one shower head to the other while the other shower handle sets the temperature of the water. A vanity covers one wall from the shower to the other wall with a large single sink and two glass shelves on each side to store items. There are also three (2 shelved) storage area under the sink as well as a behind the door rubbish container and built in tissue dispenser. Opposite the sink area was the commode. All the tile looked refurbished and the bathroom was always clean and sparkling. The design of this suite was well thought out and very comfortable during our 21 day cruise. The only negative I would say is that the TV system did not have Closed Captioning. Having said that, I have found that most cruise ships do not have Closed Captioning on their entertainment system unless you have a DVD player and use a DVD that offers CC as an option. Each day at noon the Captain used the announcement system to update the passengers on the location and status of the cruise i.e. next port, weather, time change etc. The Food There are a few different venues for food service including Room Service. All dining room venues provide white table linen service. Compass Rose is the main dining restaurant where breakfast lunch and dinner are served and the daily menu changes. Reservations are not needed. I found that the food in general is excellent. The food service staff is very accommodating, the menu has a lot of variety and the kitchen is very good about preparing special request or diets. The rolls and bread are always fresh and the food presentation is excellent. The Pastry and deserts are outstanding and the presentation of the deserts is the best that I have ever seen. I ordered a Tropical Fruit Tart one night and the presentation was so good I couldn’t believe it. It was a work of art. I’m sorry I didn’t have a camera to take a picture. I found that the Filet Mignon and Prime ribs was excellent. Although baked white potatoes were always available sweet potatoes were not. La Veranda is a (white table linen) buffet style restaurant that serves breakfast and lunch daily. At dinner time this area is converted to Sette Maria a full service Italian Restaurant. No reservations are required. I never ate in Sette Maria during this cruise but their menu did look interesting. The Pool Grill serves a fitness breakfast and daily unique grilled menu at lunch time as well as typical Hamburgers, hotdog fries and ice cream desserts. No reservations are required. There are 2 Specialty Restaurants that require reservations and each passenger can schedule one reservation in each venue during their cruise, however there are times during a cruise that there are a few reservations available so if you are interested it pays to check that out. Prime 7 is an upscale Steak, Chop and Seafood restaurant that has a fixed menu. Signatures is an upscale French restaurant that has a fixed menu. The Coffee Connection is a convenient café type area with a Barista to provide specialty coffees. Breakfast items were available in the morning and other snacks during the day till 4:00 PM. After 4:00 PM you could still use a nearby machine to get some limited special coffee’s and cookies. Internet The computer room which was next to the Library was managed well and had about 16 computers available to passengers. Many passengers received free internet access as perks for the higher level members in the Captains Club. Internet access could be purchased at $160 for 200 minutes or $.99 a minute for ad hoc access. Wi-Fi was available throughout the ship and the satellite connection was typically very good. I never had to wait on line to use one of the computers and the IT manager was always helpful. One of the perks I had was one hour of free telephone calls. I used this perk a few times (from my cabin phone) but with the time difference between the ship and home it was difficult to connect up. Email worked fine. Library The Library was located next to the Computer room and the Coffee Connection café. There was comfortable seating and it was a nice quite area to relax and read the current newspapers that were available in the Café. There are about 100 (older) DVD’s available to checkout as well as a reasonable amount of hard cover books. The DVD movies available on the in cabin TV were more current. The Librarian also provided a number of board games as well as Jig Saw puzzles. Boutique The Boutique is open only on at sea days. It is limited in size so if there is something that you really need, I suggest that you purchase it as soon as possible because they have a limited amount of space to store all sizes. Like a general store they provide things that you may have forgotten to pack such as toothpaste or aspirin. There is a limited amount of name brand clothing is well as promotional (Regent, Mariner) clothing and a lot of jewelry and watches. I am a pretty good shopper but be prepared to pay about twice what you would pay at home. However if you did not pack for colder weather and the weather changed, it is a good place to buy a sweater. That is it for this review, it may be a little wordy but if I had not taken this cruise and was considering taking a similar one this is what I would want to read. Good luck cruising.   Read Less
1 Helpful Vote
Sail Date: August 2012
Our first Regent cruise was a very positive experience. We did the Mediterranean, 14 days from Lisbon to Venice, August 23 to September 6 on Mariner. Food was excellent, service was superb, excursions, for the most part were good as well. ... Read More
Our first Regent cruise was a very positive experience. We did the Mediterranean, 14 days from Lisbon to Venice, August 23 to September 6 on Mariner. Food was excellent, service was superb, excursions, for the most part were good as well. We were in a cat. A penthouse and had no complaints about it at all. Our room attendant, Coney and butler Ketut were both outstanding. The suite was always well maintained and well stocked with our favorite drinks and snacks. Ketut was there with our coffee every morning, always smiling and ready to assist in any way. The only real complaint I had was the cost of internet, which will become free on our next sailing. On the food front, Compass Rose, Signatures and Sette Mari were wonderful. Our first visit to Prime 7 was not very good, I do not recommend the NY strip, however the second visit with the surf and turf was excellent. Signatures was a pleasant surprise, we totally enjoyed both visits there. The standard wines served were good, but then again we are not wine snobs, so fairly easy to please. Perhaps the biggest surprise was of all places the pool grill. After our excursions we would visit and have the tuna or salmon burgers which were outstanding, as well and some local dishes featured on the buffet. La Veranda was ok for breakfast, but it does get a little tiring after a few days, if one can ever tire of a hundred or so well prepared, freshly made items every morning. We did eat one breakfast and lunch at Compass Rose which was a nice break and very good. The only draw back with Compass Rose is the time factor. It does take quite a bit longer to eat breakfast or lunch there. We only used room service once and it was quick and tasty after a long day in Venice. Service was always good throughout the entire ship. The ship was in great shape and you can tell that Regent takes pride in keeping her that way. Entertainment was fair to good. Most of the shows only last about 45 minutes and are worth the time spent. We attended about half the time. The other evenings we retired to our suite and enjoyed an on demand movie, for which we had many options. Departure for excursions was well organized and after the first day everyone seemed to know the procedure, which kept things moving smoothly. Regent offers a wonderful product and I would certainly recommend them to anyone. Yes it may be a little more expensive than the main stream lines, however you never have to sign for anything other than the spa and there is no concern about the bill most cruise lines slip under the door late at night. I know we spent very little more with Regent and had a much more pleasant experience. We used our OBC for the spa and upgrading a couple of excursions, oh and the pricy internet. All and all a wonderful experience and one we hope to repeat in the future. Read Less
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