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5 Regent Seven Seas Holiday Cruise Reviews

The follow is actually our mid-cruise evaluation. We have both constructive suggestions and criticisms as well as what we especially like. We are enjoying this cruise immensely and hope to return. Restaurant: Compass Rose -Very ... Read More
The follow is actually our mid-cruise evaluation. We have both constructive suggestions and criticisms as well as what we especially like. We are enjoying this cruise immensely and hope to return. Restaurant: Compass Rose -Very good wine selections -There appears to be no enforcement of the dress code in the dining rooms. We have seen people wearing jeans with holes in them and T-shirts. We feel this is disrespectful when the dress code is Casual Elegant after 6:00. -Attentive bar service and wait staff -The waiters (mainly Filipinos) call us "Ma'am/Sir" to both my husband and me, which is becoming offensive. In other words, my name is "Ma'am-Sir". If I could be addressed as "ma'am" that would be good! Other people are noticing this also. -Most all soup has a lot of cream which for us makes it very rich tasting and fattening! -Breakfast time the food has arrived cold and items like pancakes, waffles and toast are hard and dry with the French Toast being the exception, which is delicious. -We love the different sorbets daily. Wonderful! And we have become addicted to the French bread! The food aboard is generally very good. Signatures Restaurant -Great ambiance and excellent service -My lamb chops were too pink, I sent them back and came back too tough to eat -Keon in Signatures is excellent. Called us by name the entire evening and was very professional and attentive. Prime 7 Restaurant -Wonderful atmosphere and service. -Food selections were very good and tasted good! La Veranda: -Very informal and a grazing buffet daily for breakfast and lunch. Food always the same with a few variations in salads and desserts. It's nice to sit on the veranda in the back of the ship when the weather is calm -Different pasta selections daily and made instantly to your request -In room service is on time, friendly pleasant service and is usually warm -Kirti, waitress, is excellent. Did not call us Ma'am/Sir. Friendly, efficient, darling. Head Somelier-Daniella is excellent. General: -On embarkation day it was an easy check-in, BUT no one to escort us to our room and show us where everything was and how it works. On Day 12 of the cruise we found out there is a navy blue Regent bag for us to have? use? If it had been left on the bed with a note the day we arrived we would have known. -Team Trivia--Disappointing because the same team wins daily. Evidently (but not certain) they have been aboard since Europe and have had heard some of the questions before. -We can tell the staff is willing to please and learn what can be improved -We came back from a muddy jungle trek and our shoes were dirty and muddy. It would have been good to have had someone with a hose or bucket of water and a brush outside at entry for all shoes to be cleaned before entering the ship. A lot of mud was brought into the ship. -Waiting for shuttle buses and tenders for tours is not a good system. We waited over a half hour one day for our number to be called. Generally the tours were quite good. -We have been happy with the evenings' entertainment. A nice way to end the day. -It would be helpful if each night's dining menu were published in the Passages. Overall, we enjoyed this cruise and recommend the cruise line. This sailing had a lot of cruise days which we like. The ports were nothing to speak of except in Manaus in the Amazon and into the Caribbean. Sometimes the port calls were not long enough. Read Less
Sail Date December 2012
VALUE We love Regent Cruises......no other cruise line gives as much value coupled with casual, Comfortable elegance. It is also generous with discounts if you do not use their Included air or hotel. Everything except spa, laundry ... Read More
VALUE We love Regent Cruises......no other cruise line gives as much value coupled with casual, Comfortable elegance. It is also generous with discounts if you do not use their Included air or hotel. Everything except spa, laundry and shopping is included. They Pour excellent wines...and top shelf liquor. I did enjoy champagne with my breakfast! INTERNET Very expensive on first and second cruises: $.95 to $.50/ min depending on package Since our third cruise we have had unlimited Internet and wifi Throughout the ship, you Can bring your own iPad or they will supply one, good assistance from the net manager And great free copying. ENTERTAINMENT This Thanksiving cruise Nov 15-25'2012. Had the most OUTSTANDING SHOWS 6 Of the nights....4 big broadway theme shows, a more intimate nightclub Beatles night, And the most amazing LE CIRQUE performance in any theater...land or sea of the 10 We have seen including Las Vegas. The 2 comedy nights were disappointing. An operatic Singer one night had a gorgeous voice. There is music and entertainment throughout The ship at other times as well as the usual cruise games and activities. FOOD Ranged from great to disappointing... But service was consistently excellent and there were Always more choices. There is only one fancy specialty restaurant, Prime 7. Service was so Leisurely that we left immediately after the main course to see the show. We were graciously Told we could come back just for dessert any other evening. Read Less
Sail Date November 2012
I was intrigued by ebobh's comments on the Oct. 28 voyage to Bermuda. I agree that it was bumpy with people and objects tumbling about. Also, though, in Bermuda we were not allowed to visit the port of St. George's because of ... Read More
I was intrigued by ebobh's comments on the Oct. 28 voyage to Bermuda. I agree that it was bumpy with people and objects tumbling about. Also, though, in Bermuda we were not allowed to visit the port of St. George's because of gale force winds. The destinations crew did a great job of rescheduling excursions from Hamilton, although some were cancelled because of conditions. However, the quartering seas from Bermuda to Nassau were much larger, reaching 40 feet. I could see a wave cresting on a swell at the 8th deck level. The winds reached 40+ knots and decks were closed. It was apparent that neither the bridge crew nor deck and hospitality crew were reacting appropriately for the conditions. Restaurants and lounges were closed after passengers were injured by falls and broken glass, not before. Announcements were not timely. Another problem was the gobs of soot that descended on the pool and other open decks after the generators were cranked up Monday the 31st for a crew emergency drill. Anyone sitting on deck furniture found themselves covered in greasy black goo. The stuff was still not cleaned up by Tuesday lunchtime. Another belch from the stacks descended a few days later. Although we were really pleased with our voyage on Regent Voyager last year, we were not at all comfortable on this ship. A little research turned up the fact that the Russian hull was designed for an ice-breaking supply ship, not a passenger vessel. The interior was the noisiest ever, allowing no sleep for the 4 nights getting to and from Bermuda. Panels shrieked, drawers opened and the 4 props vibrated incredibly through the vessel. Mini rogue waves caused a tremendous booming in the whole aft area. Never Navigator again for me. I like the small ship, all-inclusive idea (when we added up the extra charges on other lines we came out ahead on Regent despite the expensive looking up-front payment) but this was not a pleasant experience for half the time. Read Less
Sail Date October 2011
In this review, I'm going to mainly focus on aspects of the cruise or ship which were not 100%. Some are very petty complaints and barely deserve a mention, but to some may be more of an issue than to myself. I won't go into what ... Read More
In this review, I'm going to mainly focus on aspects of the cruise or ship which were not 100%. Some are very petty complaints and barely deserve a mention, but to some may be more of an issue than to myself. I won't go into what we did at each port, but I welcome any questions. Background: My wife and I are both 39 and we have been on 2 other Regent cruises before - the PG and the Navigator in the Med. This is the third cruise we've taken with our children, the other 2 being short 4 day cruises on Disney. This is also the first time we've been away from home and family for the holidays. Overall, the cruise met our high expectations and was excellent in most every way. We would gladly do it all over again, and are planning a trip to Alaska on the Navigator in 2010 with our children. To us it felt like things have gone a little south since we were on the Navigator 2 years ago, but other than the Portofino restaurant, we really could not put a finger on just what. I attribute most to just being in our head and knowing that there is now a new owner. I don't think things have changed for the worse as drastically as I've read about. The thing everyone talks about is the vibration. 2 years ago we had a midship cabin and did not notice the vibration in the room at all. I only noticed it during the shows and in the Portofino which are both aft. This trip, our cabin was aft, deck 9, and we felt the vibration whenever the Navigator was in motion. It was a low level vibration. Nothing that would wake you from sleep. It only bothered me in the bathroom and I think that was because it was hard floor as opposed to carpet. The vibration in the Stars lounge and Portofino was not at the high level I remember from 2 years ago. At night, the cabin squeaked from numerous locations. It was not loud enough to keep us from sleep. However, when docking in the morning, the aft tunnel thrusters made a horrendous vibration that woke everyone up. The staff everywhere, with one exception, were fantastic. They were always in good spirits and did their best to fulfill requests. In some areas, they were understaffed as I will note below. The one exception was when my wife was in a fitness class and an older woman came in late. The instructor would not allow her to join the in-progress class and told her to wait until the next class. My wife found this to be a bit rigid considering this is just a CRUISE after all and everyone is on vacation. At our gym back home, people come and go from classes as they wish. Our cabin stewardesses were Pitchie and Jonaliza and they were incredible. I'd leave her messages on post it notes if we were leaving before seeing her, and my requests were always taken care of quickly and accurately. From getting a new DVD player for the room when the old one broke, to keeping the fridge stocked with Corona and Fanta. They also had to bring in an extra bed each night for us, as well as take it out the next morning. The room and bathroom were kept spotless despite my deposits of sand everywhere from the snorkeling gear. Of course, service varies from person to person. Service was spotty everywhere during breakfast and lunch. Sometimes there would be 5 people waiting on us and I'd have coffee served before I even sat down. Other times, I'd be half way through my meal before getting a drink. The problem just seemed to be lack of staff. Once I got someone's attention, service was quick. Service out by the pool seemed slow too. The pool deck bar staff and waiters were overworked. I'd like to mention that any time Ben was the bartender and I walked up to the bar, he served me immediately. But many times no one was behind the bar. And it never seemed that busy around the pool except at lunch time. When sitting next to the pool, it could be 10-15 minutes before a wait staff came by to take your order. Sometimes I'd try to flag them down with no luck, and just go up to the bar myself. Dinners were the exception. We never had slow service for dinner in either restaurant. If there were problems at dinner, I may have missed them as we almost always ate with others and I get so distracted by conversation that I'm not aware of service delays. The Portofino restaurant was disappointing, but only because we are comparing to what we remember. I think we are in the minority. I liked it 2 years ago when the one area of the restaurant was set up with hors d'oeuvres and wines from various regions of Italy with a poster showing you the region and explaining the growing conditions, grape type, etc. Then, you went into the other part for dinner and the Maitre' De Roberto and one of the waitresses, nicknamed Mona Lisa, would sing. Now the anti-pasta is set up buffet style which I did not care for. Food is very subjective, so I won't put much time into reviewing it. I will say that of all the meals, we only had one not liked. And that had more to do with misinterpreting the description than the taste or quality. One thing that struck me as odd was that the hash browns were those rectangular frozen kind. Regent should know better for something so simple to make as hash browns. I really enjoyed the selection of cheeses they offered after meals for lunch and dinner. The wines were all very nice and there were plenty of alternatives offered from regions all over the world. I can't imagine anyone finding something they would not enjoy. The alcohols offered at the bars were top shelf and there was a large selection. For example, 4 single malt Scotches were offered - Macallan 12 year, Glenlivet 12 yr, and Glenfiddich - the other I can't remember. My favorite spot on the ship was the Navigator lounge. It was never crowded or busy and the Italian Espresso machine became a good friend. There was only one incident where we were really annoyed. We had booked the Atlantis Tourist sub ride on our own for 10:30 am, with check in at 10:15 at their office which is less than a 10 minute walk from the pier. Because we left Ft. Lauderdale an hour late and the currents were stronger than expected, we anchored off GC very late. The first tender did not leave the ship until 10:00 and takes 8-10 minutes to get to the dock. We were some of the first in line, but they announced that only people who booked tours through Regent were allowed on the tenders. We, along with a few other people complained that the tours would wait for the Regent group, but us with independent reservations would be late and some had cancellation fees, etc. This was not really the major issue though. The major issue was the mass confusion and how no one seemed to be in charge and no one was being allowed onto the waiting tender. The guys on the tender were calling for people to get on board, yet those on the ship kept us waiting. One Regent employee told me not to worry that the sub would wait for me. I knew this was not true. The woman who had announced that only Regent booked tour groups were allowed on the tender looked frazzled and did not know what to do and made other vague statements that made it seem like maybe she could fit us on. I finally asked her outright - are you going to allow us on this tender or not? She said that she did not have the authority to make the decision. There was a mass of people now waiting to get on, and more coming down. So they eventually let us and everyone else get on the tender. I was not so much annoyed with their Regent first policy, but that they did not seem clear if it was going to be enforced or not, and with the general confusion of the entire disembarkation process. Other minor things I noticed: In some parts of some hallways the floors are uneven. There was a terrible garbage smell just as you entered the hall to the aft deck 9 suites. It never went away, and I never complained because we only quickly passed that area. I imagine the cabins closest to the end may have smelled it even in their cabin. The barrier between our balcony and the next was loose and banged all night, but was fixed the next day after we left our stewardess a note. Now that I'm done with the complaints, I want to reiterate that this cruise was excellent and overall I left with a feeling that Regent is still a top of the line, 5 star cruise line. There are so many little things that were positive that made the trip special and overshadowed the few small negatives. The gingerbread houses with candy and cookies set about the ship. The staff who made special efforts to interact with our children and make them feel special. The flexibility of all the restaurant staff in fulfilling special orders. If you are reading this review to help decide if you should take a Regent cruise or not, I say without hesitation, YES, take the cruise. I'd be happy to answer any questions you might have. Read Less
Sail Date December 2008
On 12-20 we boarded RSSC Mariner in Los Angeles to go South along the Mexican Riviera and through the Panama Canal to Fort Lauderdale. Having read a few negative reviews, we were a little apprehensive. The apprehension continued, when ... Read More
On 12-20 we boarded RSSC Mariner in Los Angeles to go South along the Mexican Riviera and through the Panama Canal to Fort Lauderdale. Having read a few negative reviews, we were a little apprehensive. The apprehension continued, when boarding and check in were pretty unorganized and long lines had formed leading into the Constellation Theater. The ship had arrived a few hours late from Australia, and therefore boarding was delayed. Add to that the fact, that wi-fi in the terminal wasn't working, and check in had to be done in the Theater. Some people were pretty upset, but what's a cruise line to do? After checking in, we took the elevator to the 10th deck where we were greeted and asked for our cabin number. Just as we gave the information one of the stewardesses walked past, heard our suite number and said "Mr. & Mrs. DeRose, welcome aboard", We were amazed since she had obviously memorized the suite numbers and names she was responsible for. Maria Cecilia then walked us to our cabin, and said "You've been on this ship, so you are familiar with it, but are there any questions I can answer, or is there anything I can get for you?" Now that's service! She was among the best stewardesses we ever had, if not the best. Our suite was nice and spacious with a walk in closet, safe, flat screen TV and plenty of room. We ordered a bottle of Ketel One for the room and it was delivered within a couple of minutes. Since RSSC is now all inclusive, they only deliver the bottled liquor on request, which is fine. After a few Margaritas in Cabo, we had room service dinner and it didn't take long at all to get it. In Huatulco we ordered room service breakfast for between 7:00am and 7:30am and it arrived promptly at 7:00am, even before our wake up call. Normally we ate breakfast in La Veranda. The food was very good. Although Eggs Benedict weren't on the menu, I ordered them a couple of times and they were delivered with a smile. Signature is still fabulous, but difficult to get into. When our reservation increased from 2 to 5, they did their ultimate and finally were able to accommodate us. We ate at Latitudes twice. The food was good and we enjoyed it. By the time this review arrives on Cruise Critic, Latitudes will be gone and it will be replaced by Prime 7. The ship is in dry dock now. All the staff was very well trained, friendly and went out of their way to make sure we had a great cruise. I can't say that a single person was ever the least bit unfriendly. The Captain, officers, staff and crew were all very nice. Entertainment was really good and we enjoyed most shows. The shows were split between before dinner and after dinner, which made it pleasant to pick one or the other. They also had some shows in the Horizon Lounge, after dinner, which was nice. Since this was our 4th trip along the Mexican Riviera and through the Canal, there were some ports where we never got off the ship. In Huatulco we had gone on the snorkel cruise and ATV ride before, so this time we tried the rafting. We really enjoyed that. In Puntarenas we had enjoyed the zip lines before, so we decided to do that again. This time I did some research and we did it independently. We went to Turu Ba Ri Adventure Park. Initially there were 3 of us from the Cruise Critic Board who planned to go to Turu Ba Ri, but as the cruise went on, 2 others joined us. I emailed Turu Ba Ri and they immediately confirmed the new number of people. On arrival we were picked up in a van at the end of the pier by our guide Carol. The drive took about 1 1/2 hours because of construction on a bridge. The park is fantastic, with clean facilities and friendly people. As part of the package we got 2 activities and lunch. We chose the Canopy Tour and Nature walk. Rappelling, Horseback riding and other things are available. Then we all decided to add the "Superman" cable. It's a 1 km straight line and your speed is around 50-60 mph. It was incredible fun. The nature walk in the park was very enjoyable even though we are not the "nature" types. There were beautiful plants, butterflies, some Iguanas and other "critters". Turu Ba Ri exceeded our expectations and we all highly recommend it. One thing very important is that you should be in good physical shape, as it involves quite a bit of walking and stair climbing. Pricing is very competitive. Our lunch was very good, too. Then to finish it all off we took a couple of rides in a tram to get from point A to point B. Carol and her driver took us back and this time the bridge was open and it only took about an hour. If you'd like more info on Turu Ba Ri, you can Google them and there are several videos on Youtube. You can also contact them direct at info@turubari.com. We had been to Cartegena a couple of times, and again decided to stay aboard. You may be able to tell by now that for us the ship is the destination. In Grand Cayman we did the ship snorkel tour and it was lots of fun. Disembarkation was very organized and pleasant. Everything would have been perfect if the infamous airlines hadn't messed things up on the way home. I took 16 hrs from Fort Lauderdale to OC, California. We didn't have Regent air, so they had nothing to do with that part. So, after the negative comments I just wanted to reassure everybody that "Regent is back". We've been on all of the Regent ships from The Diamond on, so we have something to compare it to. We've also been on all the other cruise lines and just as before, Regent is our favorite. Read Less
Sail Date December 2008
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