1. Home
  2. Cruise Lines
  3. Regent Seven Seas Cruises
  4. Regent Seven Seas Cruises Cruise Reviews
Sail Date: December 2012
The follow is actually our mid-cruise evaluation. We have both constructive suggestions and criticisms as well as what we especially like. We are enjoying this cruise immensely and hope to return. Restaurant: Compass Rose -Very ... Read More
The follow is actually our mid-cruise evaluation. We have both constructive suggestions and criticisms as well as what we especially like. We are enjoying this cruise immensely and hope to return. Restaurant: Compass Rose -Very good wine selections -There appears to be no enforcement of the dress code in the dining rooms. We have seen people wearing jeans with holes in them and T-shirts. We feel this is disrespectful when the dress code is Casual Elegant after 6:00. -Attentive bar service and wait staff -The waiters (mainly Filipinos) call us "Ma'am/Sir" to both my husband and me, which is becoming offensive. In other words, my name is "Ma'am-Sir". If I could be addressed as "ma'am" that would be good! Other people are noticing this also. -Most all soup has a lot of cream which for us makes it very rich tasting and fattening! -Breakfast time the food has arrived cold and items like pancakes, waffles and toast are hard and dry with the French Toast being the exception, which is delicious. -We love the different sorbets daily. Wonderful! And we have become addicted to the French bread! The food aboard is generally very good. Signatures Restaurant -Great ambiance and excellent service -My lamb chops were too pink, I sent them back and came back too tough to eat -Keon in Signatures is excellent. Called us by name the entire evening and was very professional and attentive. Prime 7 Restaurant -Wonderful atmosphere and service. -Food selections were very good and tasted good! La Veranda: -Very informal and a grazing buffet daily for breakfast and lunch. Food always the same with a few variations in salads and desserts. It's nice to sit on the veranda in the back of the ship when the weather is calm -Different pasta selections daily and made instantly to your request -In room service is on time, friendly pleasant service and is usually warm -Kirti, waitress, is excellent. Did not call us Ma'am/Sir. Friendly, efficient, darling. Head Somelier-Daniella is excellent. General: -On embarkation day it was an easy check-in, BUT no one to escort us to our room and show us where everything was and how it works. On Day 12 of the cruise we found out there is a navy blue Regent bag for us to have? use? If it had been left on the bed with a note the day we arrived we would have known. -Team Trivia--Disappointing because the same team wins daily. Evidently (but not certain) they have been aboard since Europe and have had heard some of the questions before. -We can tell the staff is willing to please and learn what can be improved -We came back from a muddy jungle trek and our shoes were dirty and muddy. It would have been good to have had someone with a hose or bucket of water and a brush outside at entry for all shoes to be cleaned before entering the ship. A lot of mud was brought into the ship. -Waiting for shuttle buses and tenders for tours is not a good system. We waited over a half hour one day for our number to be called. Generally the tours were quite good. -We have been happy with the evenings' entertainment. A nice way to end the day. -It would be helpful if each night's dining menu were published in the Passages. Overall, we enjoyed this cruise and recommend the cruise line. This sailing had a lot of cruise days which we like. The ports were nothing to speak of except in Manaus in the Amazon and into the Caribbean. Sometimes the port calls were not long enough. Read Less
Sail Date: November 2012
VALUE We love Regent Cruises......no other cruise line gives as much value coupled with casual, Comfortable elegance. It is also generous with discounts if you do not use their Included air or hotel. Everything except spa, laundry ... Read More
VALUE We love Regent Cruises......no other cruise line gives as much value coupled with casual, Comfortable elegance. It is also generous with discounts if you do not use their Included air or hotel. Everything except spa, laundry and shopping is included. They Pour excellent wines...and top shelf liquor. I did enjoy champagne with my breakfast! INTERNET Very expensive on first and second cruises: $.95 to $.50/ min depending on package Since our third cruise we have had unlimited Internet and wifi Throughout the ship, you Can bring your own iPad or they will supply one, good assistance from the net manager And great free copying. ENTERTAINMENT This Thanksiving cruise Nov 15-25'2012. Had the most OUTSTANDING SHOWS 6 Of the nights....4 big broadway theme shows, a more intimate nightclub Beatles night, And the most amazing LE CIRQUE performance in any theater...land or sea of the 10 We have seen including Las Vegas. The 2 comedy nights were disappointing. An operatic Singer one night had a gorgeous voice. There is music and entertainment throughout The ship at other times as well as the usual cruise games and activities. FOOD Ranged from great to disappointing... But service was consistently excellent and there were Always more choices. There is only one fancy specialty restaurant, Prime 7. Service was so Leisurely that we left immediately after the main course to see the show. We were graciously Told we could come back just for dessert any other evening. Read Less
Sail Date: October 2011
I was intrigued by ebobh's comments on the Oct. 28 voyage to Bermuda. I agree that it was bumpy with people and objects tumbling about. Also, though, in Bermuda we were not allowed to visit the port of St. George's because of ... Read More
I was intrigued by ebobh's comments on the Oct. 28 voyage to Bermuda. I agree that it was bumpy with people and objects tumbling about. Also, though, in Bermuda we were not allowed to visit the port of St. George's because of gale force winds. The destinations crew did a great job of rescheduling excursions from Hamilton, although some were cancelled because of conditions. However, the quartering seas from Bermuda to Nassau were much larger, reaching 40 feet. I could see a wave cresting on a swell at the 8th deck level. The winds reached 40+ knots and decks were closed. It was apparent that neither the bridge crew nor deck and hospitality crew were reacting appropriately for the conditions. Restaurants and lounges were closed after passengers were injured by falls and broken glass, not before. Announcements were not timely. Another problem was the gobs of soot that descended on the pool and other open decks after the generators were cranked up Monday the 31st for a crew emergency drill. Anyone sitting on deck furniture found themselves covered in greasy black goo. The stuff was still not cleaned up by Tuesday lunchtime. Another belch from the stacks descended a few days later. Although we were really pleased with our voyage on Regent Voyager last year, we were not at all comfortable on this ship. A little research turned up the fact that the Russian hull was designed for an ice-breaking supply ship, not a passenger vessel. The interior was the noisiest ever, allowing no sleep for the 4 nights getting to and from Bermuda. Panels shrieked, drawers opened and the 4 props vibrated incredibly through the vessel. Mini rogue waves caused a tremendous booming in the whole aft area. Never Navigator again for me. I like the small ship, all-inclusive idea (when we added up the extra charges on other lines we came out ahead on Regent despite the expensive looking up-front payment) but this was not a pleasant experience for half the time. Read Less
1 Helpful Vote
Sail Date: September 2011
We have previously travelled with mainstream cruise lines such as P&O, Princess, Celebrity, RCI etc and thought we would try a more expensive '5 star' cruise. While many elements of the ship and the cruise were excellent and ... Read More
We have previously travelled with mainstream cruise lines such as P&O, Princess, Celebrity, RCI etc and thought we would try a more expensive '5 star' cruise. While many elements of the ship and the cruise were excellent and merited the extra cost, there were some surprising negatives also. Food varied from acceptable to excellent, with the exception of the Signatures restaurant - pretentious menu and average to poor food! The main restauarant was great for couples with lots of tables for 2 by the windows! The food was often great - lunches in the main restaurant were particularly unusual and excellently flavoured; also the portions were not too big which is great at lunchtime. Occasionally, however, there were some very odd and definitely second class offerings - one afternoon tea, the only sandwiches were cheap potted meat or jam (I haven't been offered a jam sandwich since I was a child when it was definitely food for the poor!!!) The upsides first:- Wonderful cabin - spacious, well-equipped, good balcony, beautifully furnished. Some things we particularly liked were the curtained area for sitting, separated from the bedroom - this allowed me to get up earlier than my husband and to read and use the balcony without disturbing him!; the walk-in closet with lots of hanging space and drawers; big bathroom with very big shower area, lovely toiletries and lots of space. (We had a cabin with only a shower and this gives you lots of room if, like us, you do not want a bath. Great staff - friendly throughout the ship, including the officers; nothing too much trouble; efficient and helpful. Even the tour staff were good and this is often one area where cruise ships are poor!! Lots of space in the ship - no queues for anything, even the buffet restaurant had lots of tables whenever you wanted to eat. The ship felt quiet and uncrowded throughout the cruise - very relaxing. No attempts to keep selling to you, which is unusual - no photographers constantly in your face trying to take photos and sell them to you, no pressure to use the shops. This is all in line with the fact that everything is included so you don't constantly have to show your cruise card. At the same time, the staff were great in keeping you supplied with food and drink - no need to chase them at all. It makes for a very relaxing time. Tours were good - no feeling that, because they are free, they are a lesser class than those sold on other cruise ships. Ports of call were all great - some a bit busy but that is the only possible negative, and is not RSSC's fault!! Downsides:- The tours were all early morning and nearly all scheduled at similar times. This made a few issues - overcrowding and lines waiting to disembark. The worst point, however, was that the mealtimes were not adjusted to take account of the tours. So, the restaurant was only open in the morning as you were reporting to the tour - you could only have a sit-down meal if you were staying on the ship! You had to use the buffet (sometimes cold food!!) or have room service which was often the only practical option. Similarly, you had to rush back at the end of the tour if you wanted to be served because many of the tours ended at 1.00-1.15 and the restaurant closed at 1.30. Even the buffet closed at 2.00 so you could not have a look round the port after the tour if you wanted to eat. There was always room service but that always takes time to order and receive, and the choice is limited. Generally, the availability of food was the poorest I have come across on any ship. Apart from room service, there were gaps in the morning and afternoon where you struggled to find food. This meant you had to keep an eye on the time to ensure you did not miss a meal - not what you want on a cruise. One morning we got up at 9.00 (hardly sleeping in!!) and found only one place we could eat cold food!! It would be nice when you get back to the ship to find cold drinks and cold towels available - they do this on Celebrity which is a cheaper option. A bit galling to be moored next to a cheaper cruiseline and seeing them being regaled with cold towels!! The public areas looked a bit tired to us and no wow factor. Downsides may sound a bit picky but this cruise is expensive and is meant to be top class so I think you should expect excellence! Overall, a very good experience but I think RSSC should travel on some other lines to see how it could be improved to 5 star all round Read Less
Sail Date: May 2010
This cruise was from Venice to Istanbul for 14 nights which included Split(Croatia), Santorini, Crete, Egypt, Israel, Cyprus, Rhodes, Kusadasi and Istanbul(Turkey). Our great experience on Regent's Paul Gauguin some 2 years ago ... Read More
This cruise was from Venice to Istanbul for 14 nights which included Split(Croatia), Santorini, Crete, Egypt, Israel, Cyprus, Rhodes, Kusadasi and Istanbul(Turkey). Our great experience on Regent's Paul Gauguin some 2 years ago sailing around the islands of French Polynesia was also a key factor in selecting this cruise. As such the Paul Gauguin cruise created a bias within us as to what our expectations of the Seven Seas Mariner were. I shall begin and say that overall the cruise was amazing and all the tours we took were very well done and organized. The coaches were only 50% - 60% full and on all our tours the guides were very good to excellent. It allowed one to see many different cultures and history. It was very well organized and the crew were extremely efficient, polite and made sure everything was done correctly. Regent definitely have the best cabins. Large, spacious, the walk in robe is just brilliant and the bathroom permitted two(2) people in there at one time. Everything was well maintained on board, the majority of the crew were great, service in most cases was very good, the provisioning of bottled water for the land tours was well received but for some reason there was something not quite right and the atmosphere was not the same as on Paul Gauguin. The crew were absolutely great especially cabin steward(Jade), Sylvester & Jaimee(Verandah), Mehendrah and his staff in Horizons Bar, The Polish entertainment duo in Horizons, the sommelier who made sure our wine was correct every evening(Signatures & Prime7) were brilliant. The on board tour staff who were brilliant in making sure everything went to plan. The only concern we had was that we thought the eastern Europeans (generally) were not as friendly or relaxed as the Phillipino crew members. We have noticed this on other vessels with other cruise lines we have been on. We also felt that the Verandah restaurant was great especially with their special buffets(EG European night with fresh local sardines etc.). The food was done extremely well and was always hot. The choices and quality were great for us. Some of the small issues with Regent were related to the catering aspects of the cruise(land tour catering was brilliant with all local foods made available). Service in Signatures, Compass Rose and Prime7 we thought was quite fast and doing a count to 3 in French(Signatures) and the waiters lifting the lids off the meals was a bit "over the top". In hindsight we both believed that the service criteria is very much American style. We found other non-American passengers thought the same. In general the meals in these three(3) restaurants were OK but it could have been improved upon. Yes, my "blue" steak was always cooked to absolute perfection but for some staff to persist in calling it "Pittsburgh Blue" was a little to American for me especially when globally it is regularly identified as "French Blue" or "Blue". The wines initially offered to us were interesting. Serving the American whites and reds was OK but unfortunately I cannot drink them, as I have even when I lived in the USA suffered extreme headaches etc. from them. Interestingly a lot of the waiters were aware of this issue also from previous passengers. Fortunately they had Chilean and Italian wines which were great. Also serving an Australian wine called Skipping Jack to Australians is not a good idea especially as it is a bottling company that produces the wine from grapes from various wineries in the South Australian area. The same with Irish Coffees after dinner. When will they stop using cream from a pressurised can. Fortunately the barman was able to get real cream for a real Irish Coffee. The breakfast buffet was very good in general terms. Enjoyed all the different cheeses, smoked salmon and mackerel etc. Not sure why it happens but the slices of the smoked salmon and Carpaccio were quite cut thick when they should have been thinner. Also the pastries were tasteless. The croissants were quite small and very crumbly every day. Room service meal was an absolute disgrace. We had it once and never again and no matter what time we got back from a shore tour we always ate in one of the restaurants. Disembarkation in Istanbul was a shambles but we suspect that this was not Regent's fault. It just felt like you walk down the gangplank and you were no longer the responsibility of Regent. Also the charge Regent wanted for transfers to the airport were way over the top. We had private transport to our hotel and then hotel to airport and it was still some $USD140 cheaper. Something to be aware of. We realise that these are minor gripes but in the end we felt that RSSC has a reputation of 5 star to maintain and be a leader in the field of small to medium size cruise vessels. Yes, in general they still maintain an extraordinary cruise vessel level and yes we would sail with them again. It is just we felt something was not quite right with some aspects of the vessel. We also realise that the majority of the passengers are American and therefore Regent have to cater for their needs more than other nationalities. Read Less
9 Helpful Votes
Sail Date: December 2009
We have cruised on Regent multiple times and have enjoyed every prior cruise. We have cruised with our TA and met many wonderful posters from this and other boards. We are big Regent fans but noticed considerable decline in this sailing ... Read More
We have cruised on Regent multiple times and have enjoyed every prior cruise. We have cruised with our TA and met many wonderful posters from this and other boards. We are big Regent fans but noticed considerable decline in this sailing experience. We felt let down in terms of service and the quality of provisioning on this trip. Perhaps some of the problems can be attributed to this being the first cruise after a drydock and they were simply not as ready as they should have been. However, I have sailed on Voyager after a drydock and had a wonderful experience. Something was definitely not right on this cruise as evidenced by the senior HQ staff that came onboard a few days after we sailed. My sense is that the slippage in service, quality of meals, poor provisioning, low morale onboard of both passengers and staff makes me wonder if there are bigger issues brewing behind the scenes. I hope not because as a past cruiser I am a big fan but as someone who has to work hard to save money to go on trips like this I also want to get what is promised - at a minimum they should deliver on at least meeting my expectations based on my previous cruises on Regent. We also paid a premium as it was priced higher being a "holiday" cruise. Truly, after you make final payment, you have very little recourse - you lose the time spent on the cruise and you lose your money. You come home unhappy and disappointed. Embarkation - This was a disaster. Poorly organized, passengers cutting in line, and it took a long time before we were onboard. Cabin - I had great trepidation about our cabin location (non-balcony). However, we were pleasantly surprised. The location was fantastic especially during the rough weather we experienced on several days. However, we had a horrible sewage smell in the bathroom from the first day until the end of the cruise. Sometimes this smell was fairly significant in the hallway outside our cabin as well. Crew - Our cabin stewardess was fantastic and the staff in Compass Rose, although a bit frazzled at times were very pleasant. The service for ordering wine/drinks in Compass Rose was very, very slow. Most of the front desk staff were really great especially the purser that had come over from Voyager (I can't remember her name but she is one of the nicest crew members on the ship). Senior Staff: Three senior officers stood out in terms of positive interaction with passengers - they were Capt. O'Neill, the Security Officer and the new F & B manager, Joe. They walked about the ship speaking to passengers and were always smiling and pleasant. For much of the cruise, several senior staff seemed like they were in foul moods. It seemed to me that the Cruise Consultant was not really interested in selling cruises even after a couple of attempts to try and do an onboard booking. The Cruise Director appeared not to be connecting with the passengers very much. My sense is that there was so much grumbling that many of the senior staff simply avoided the passengers. Vibration - There is still significant vibration in the aft of the ship. We've sailed on Navigator before and did not notice much improvement. We found it to be most noticeable in the show lounge as well as when dining in Prime 7 and La Veranda. We had to leave a movie one afternoon because we found it difficult to watch/hear the show. We did find that it was somewhat lessened if the ship travelled at slower speeds. Food/Service- We found this area to be highly variable. We had some very good meals and some awful, inedible meals. Some simple things such as breakfast foods and rib-eye steaks were poorly prepared - meat was tough; other items lacked taste or items such as wine or after-dinner drinks never arrived. Prime 7 was fine but I was not bowled over. La Veranda was not great at the beginning of the cruise but improved considerably by the end in terms of quality and selection. The same can be said for Afternoon Tea. The tea service vastly improved after the arrival of a senior staff member from HQ and a new F & B manager. The Pool Grill was variable - our orders never arrived on at least two occasions and the outdoor buffet which was often a highlight of prior cruises was just so-so. The ice cream had melted and refrozen several times so was of a grainy texture for the entire cruise. Overall, we found the food to be somewhat lesser in both variety and quality on this trip. The shows/entertainment were largely unremarkable. The Krew Kapers, however, was great fun and well done. The excursions were also variable - some great, others just so so. Spa/Fitness - This was a big improvement. Great staff and nice selection of equipment and classes. Ship Common Areas (Lounges, Computer Room/Library) - these have been nicely redone. Lots of computers and great upholstery throughout. So, all in all, we were not that impressed. I know that we were not alone in our assessment. By the third day of the cruise, there was fairly significant and vocal dissatisfaction throughout the ship. I cannot pin my own personal disappointment on one big thing but it was something more like "death by a thousand small cuts" - We started off with high hopes and perhaps our expectations were too high given what great experiences we had in the past on Regent. But expectations are funny things - Last winter we went on a large family trip on Holland America. I had very low expectations but they not only met my expectations, they exceeded them. We had a wonderful time and they are not a luxury line nor do they profess to be. But it was a very good experience. That's what I had paid for and hoped to experience on Regent and it just didn't happen. Perhaps if I was not a highly satisfied past Regent cruiser, the letdown would have been less. Read Less
1 Helpful Vote
Sail Date: December 2008
In this review, I'm going to mainly focus on aspects of the cruise or ship which were not 100%. Some are very petty complaints and barely deserve a mention, but to some may be more of an issue than to myself. I won't go into what ... Read More
In this review, I'm going to mainly focus on aspects of the cruise or ship which were not 100%. Some are very petty complaints and barely deserve a mention, but to some may be more of an issue than to myself. I won't go into what we did at each port, but I welcome any questions. Background: My wife and I are both 39 and we have been on 2 other Regent cruises before - the PG and the Navigator in the Med. This is the third cruise we've taken with our children, the other 2 being short 4 day cruises on Disney. This is also the first time we've been away from home and family for the holidays. Overall, the cruise met our high expectations and was excellent in most every way. We would gladly do it all over again, and are planning a trip to Alaska on the Navigator in 2010 with our children. To us it felt like things have gone a little south since we were on the Navigator 2 years ago, but other than the Portofino restaurant, we really could not put a finger on just what. I attribute most to just being in our head and knowing that there is now a new owner. I don't think things have changed for the worse as drastically as I've read about. The thing everyone talks about is the vibration. 2 years ago we had a midship cabin and did not notice the vibration in the room at all. I only noticed it during the shows and in the Portofino which are both aft. This trip, our cabin was aft, deck 9, and we felt the vibration whenever the Navigator was in motion. It was a low level vibration. Nothing that would wake you from sleep. It only bothered me in the bathroom and I think that was because it was hard floor as opposed to carpet. The vibration in the Stars lounge and Portofino was not at the high level I remember from 2 years ago. At night, the cabin squeaked from numerous locations. It was not loud enough to keep us from sleep. However, when docking in the morning, the aft tunnel thrusters made a horrendous vibration that woke everyone up. The staff everywhere, with one exception, were fantastic. They were always in good spirits and did their best to fulfill requests. In some areas, they were understaffed as I will note below. The one exception was when my wife was in a fitness class and an older woman came in late. The instructor would not allow her to join the in-progress class and told her to wait until the next class. My wife found this to be a bit rigid considering this is just a CRUISE after all and everyone is on vacation. At our gym back home, people come and go from classes as they wish. Our cabin stewardesses were Pitchie and Jonaliza and they were incredible. I'd leave her messages on post it notes if we were leaving before seeing her, and my requests were always taken care of quickly and accurately. From getting a new DVD player for the room when the old one broke, to keeping the fridge stocked with Corona and Fanta. They also had to bring in an extra bed each night for us, as well as take it out the next morning. The room and bathroom were kept spotless despite my deposits of sand everywhere from the snorkeling gear. Of course, service varies from person to person. Service was spotty everywhere during breakfast and lunch. Sometimes there would be 5 people waiting on us and I'd have coffee served before I even sat down. Other times, I'd be half way through my meal before getting a drink. The problem just seemed to be lack of staff. Once I got someone's attention, service was quick. Service out by the pool seemed slow too. The pool deck bar staff and waiters were overworked. I'd like to mention that any time Ben was the bartender and I walked up to the bar, he served me immediately. But many times no one was behind the bar. And it never seemed that busy around the pool except at lunch time. When sitting next to the pool, it could be 10-15 minutes before a wait staff came by to take your order. Sometimes I'd try to flag them down with no luck, and just go up to the bar myself. Dinners were the exception. We never had slow service for dinner in either restaurant. If there were problems at dinner, I may have missed them as we almost always ate with others and I get so distracted by conversation that I'm not aware of service delays. The Portofino restaurant was disappointing, but only because we are comparing to what we remember. I think we are in the minority. I liked it 2 years ago when the one area of the restaurant was set up with hors d'oeuvres and wines from various regions of Italy with a poster showing you the region and explaining the growing conditions, grape type, etc. Then, you went into the other part for dinner and the Maitre' De Roberto and one of the waitresses, nicknamed Mona Lisa, would sing. Now the anti-pasta is set up buffet style which I did not care for. Food is very subjective, so I won't put much time into reviewing it. I will say that of all the meals, we only had one not liked. And that had more to do with misinterpreting the description than the taste or quality. One thing that struck me as odd was that the hash browns were those rectangular frozen kind. Regent should know better for something so simple to make as hash browns. I really enjoyed the selection of cheeses they offered after meals for lunch and dinner. The wines were all very nice and there were plenty of alternatives offered from regions all over the world. I can't imagine anyone finding something they would not enjoy. The alcohols offered at the bars were top shelf and there was a large selection. For example, 4 single malt Scotches were offered - Macallan 12 year, Glenlivet 12 yr, and Glenfiddich - the other I can't remember. My favorite spot on the ship was the Navigator lounge. It was never crowded or busy and the Italian Espresso machine became a good friend. There was only one incident where we were really annoyed. We had booked the Atlantis Tourist sub ride on our own for 10:30 am, with check in at 10:15 at their office which is less than a 10 minute walk from the pier. Because we left Ft. Lauderdale an hour late and the currents were stronger than expected, we anchored off GC very late. The first tender did not leave the ship until 10:00 and takes 8-10 minutes to get to the dock. We were some of the first in line, but they announced that only people who booked tours through Regent were allowed on the tenders. We, along with a few other people complained that the tours would wait for the Regent group, but us with independent reservations would be late and some had cancellation fees, etc. This was not really the major issue though. The major issue was the mass confusion and how no one seemed to be in charge and no one was being allowed onto the waiting tender. The guys on the tender were calling for people to get on board, yet those on the ship kept us waiting. One Regent employee told me not to worry that the sub would wait for me. I knew this was not true. The woman who had announced that only Regent booked tour groups were allowed on the tender looked frazzled and did not know what to do and made other vague statements that made it seem like maybe she could fit us on. I finally asked her outright - are you going to allow us on this tender or not? She said that she did not have the authority to make the decision. There was a mass of people now waiting to get on, and more coming down. So they eventually let us and everyone else get on the tender. I was not so much annoyed with their Regent first policy, but that they did not seem clear if it was going to be enforced or not, and with the general confusion of the entire disembarkation process. Other minor things I noticed: In some parts of some hallways the floors are uneven. There was a terrible garbage smell just as you entered the hall to the aft deck 9 suites. It never went away, and I never complained because we only quickly passed that area. I imagine the cabins closest to the end may have smelled it even in their cabin. The barrier between our balcony and the next was loose and banged all night, but was fixed the next day after we left our stewardess a note. Now that I'm done with the complaints, I want to reiterate that this cruise was excellent and overall I left with a feeling that Regent is still a top of the line, 5 star cruise line. There are so many little things that were positive that made the trip special and overshadowed the few small negatives. The gingerbread houses with candy and cookies set about the ship. The staff who made special efforts to interact with our children and make them feel special. The flexibility of all the restaurant staff in fulfilling special orders. If you are reading this review to help decide if you should take a Regent cruise or not, I say without hesitation, YES, take the cruise. I'd be happy to answer any questions you might have. Read Less
4 Helpful Votes
Sail Date: December 2008
On 12-20 we boarded RSSC Mariner in Los Angeles to go South along the Mexican Riviera and through the Panama Canal to Fort Lauderdale. Having read a few negative reviews, we were a little apprehensive. The apprehension continued, when ... Read More
On 12-20 we boarded RSSC Mariner in Los Angeles to go South along the Mexican Riviera and through the Panama Canal to Fort Lauderdale. Having read a few negative reviews, we were a little apprehensive. The apprehension continued, when boarding and check in were pretty unorganized and long lines had formed leading into the Constellation Theater. The ship had arrived a few hours late from Australia, and therefore boarding was delayed. Add to that the fact, that wi-fi in the terminal wasn't working, and check in had to be done in the Theater. Some people were pretty upset, but what's a cruise line to do? After checking in, we took the elevator to the 10th deck where we were greeted and asked for our cabin number. Just as we gave the information one of the stewardesses walked past, heard our suite number and said "Mr. & Mrs. DeRose, welcome aboard", We were amazed since she had obviously memorized the suite numbers and names she was responsible for. Maria Cecilia then walked us to our cabin, and said "You've been on this ship, so you are familiar with it, but are there any questions I can answer, or is there anything I can get for you?" Now that's service! She was among the best stewardesses we ever had, if not the best. Our suite was nice and spacious with a walk in closet, safe, flat screen TV and plenty of room. We ordered a bottle of Ketel One for the room and it was delivered within a couple of minutes. Since RSSC is now all inclusive, they only deliver the bottled liquor on request, which is fine. After a few Margaritas in Cabo, we had room service dinner and it didn't take long at all to get it. In Huatulco we ordered room service breakfast for between 7:00am and 7:30am and it arrived promptly at 7:00am, even before our wake up call. Normally we ate breakfast in La Veranda. The food was very good. Although Eggs Benedict weren't on the menu, I ordered them a couple of times and they were delivered with a smile. Signature is still fabulous, but difficult to get into. When our reservation increased from 2 to 5, they did their ultimate and finally were able to accommodate us. We ate at Latitudes twice. The food was good and we enjoyed it. By the time this review arrives on Cruise Critic, Latitudes will be gone and it will be replaced by Prime 7. The ship is in dry dock now. All the staff was very well trained, friendly and went out of their way to make sure we had a great cruise. I can't say that a single person was ever the least bit unfriendly. The Captain, officers, staff and crew were all very nice. Entertainment was really good and we enjoyed most shows. The shows were split between before dinner and after dinner, which made it pleasant to pick one or the other. They also had some shows in the Horizon Lounge, after dinner, which was nice. Since this was our 4th trip along the Mexican Riviera and through the Canal, there were some ports where we never got off the ship. In Huatulco we had gone on the snorkel cruise and ATV ride before, so this time we tried the rafting. We really enjoyed that. In Puntarenas we had enjoyed the zip lines before, so we decided to do that again. This time I did some research and we did it independently. We went to Turu Ba Ri Adventure Park. Initially there were 3 of us from the Cruise Critic Board who planned to go to Turu Ba Ri, but as the cruise went on, 2 others joined us. I emailed Turu Ba Ri and they immediately confirmed the new number of people. On arrival we were picked up in a van at the end of the pier by our guide Carol. The drive took about 1 1/2 hours because of construction on a bridge. The park is fantastic, with clean facilities and friendly people. As part of the package we got 2 activities and lunch. We chose the Canopy Tour and Nature walk. Rappelling, Horseback riding and other things are available. Then we all decided to add the "Superman" cable. It's a 1 km straight line and your speed is around 50-60 mph. It was incredible fun. The nature walk in the park was very enjoyable even though we are not the "nature" types. There were beautiful plants, butterflies, some Iguanas and other "critters". Turu Ba Ri exceeded our expectations and we all highly recommend it. One thing very important is that you should be in good physical shape, as it involves quite a bit of walking and stair climbing. Pricing is very competitive. Our lunch was very good, too. Then to finish it all off we took a couple of rides in a tram to get from point A to point B. Carol and her driver took us back and this time the bridge was open and it only took about an hour. If you'd like more info on Turu Ba Ri, you can Google them and there are several videos on Youtube. You can also contact them direct at info@turubari.com. We had been to Cartegena a couple of times, and again decided to stay aboard. You may be able to tell by now that for us the ship is the destination. In Grand Cayman we did the ship snorkel tour and it was lots of fun. Disembarkation was very organized and pleasant. Everything would have been perfect if the infamous airlines hadn't messed things up on the way home. I took 16 hrs from Fort Lauderdale to OC, California. We didn't have Regent air, so they had nothing to do with that part. So, after the negative comments I just wanted to reassure everybody that "Regent is back". We've been on all of the Regent ships from The Diamond on, so we have something to compare it to. We've also been on all the other cruise lines and just as before, Regent is our favorite. Read Less
Sail Date: December 2008
It was a delightful trip and interesting to be away over Christmas. I flew down to Florida and stayed at the Hilton on the Beach in FLL; on the 18th we boarded the Voyager. I must add, that for a chain hotel, the Hilton was delightful ... Read More
It was a delightful trip and interesting to be away over Christmas. I flew down to Florida and stayed at the Hilton on the Beach in FLL; on the 18th we boarded the Voyager. I must add, that for a chain hotel, the Hilton was delightful and had not only a lovely dining area overlooking the ocean and pool, but great food. I was pleasantly surprised. Santa left us cookies and candies and a lovely passport folder. Many suite doors were decorated. One suite was apparently done to the hilt. Having never sailed on Regent, Voyager, just out of a major dry dock work was to be under my scrutiny. Because I am so 'wedded' to Seabourn, I couldn't imagine that it could be as nice. Different and good, but not as nice. Well it was. Embarkation was a breeze and I was given a wheelchair assist through the process. I did not need one once onboard. Disembarkation was a mess attributed to the slowness of the luggage handlers off-loading. We got off early, but later, I understand it was a zoo as all colors were called at once. The decor and layout of the ship was very good, lots of nooks and crannies for reading, napping, and card playing. We did all three a lot. The top deck with the pool, jacuzzis and Veranda Cafe and Pool Grill were very crowded on sea days and to be avoided. However, on the port days, I didn't get off (except for a brief trolley tour in Curacao and it was ok.) The 'show theater' had a balcony and i even watched 'Mama Mia' in it. Always cold, the best entertainment was the Crew Capers the last night. The crew is mostly from the Philippines and performed folk dances and singing. I found out my favorite crew member (Manny of Room Service) was the star and choreographer. Otherwise, the entertainment was pretty poor and to be avoided. Christmas Eve there was carol singing in the atrium and a holiday show that was ok, including the numerous children on board who sang carols. Actually the many children had onboard programs and were not annoying to me at all. I even found the team in the scavenger hunt trying to find 4 crew to pose for the YMCA logo quite amusing.The dumb parents who took toddlers in diapers in the hot tubs were just that, dumb. I did see cool towels being passed about in the afternoon. There were lots of activities, always a tea time with music and a 'quiet tea' in another spot. Nice idea. I played Trivia once. It was difficult and the first day, came in second with a score of 6. the winners got 7/15. I mean, who knew that Melanie of the Spice Girls was the first to put out a single record? Besides, the afternoon time, 4:00 was inconvenient to my nap times. I am looking to the blood sport of Trivia on the Legend Crossing in November. The library was very good and belatedly I found out I could have gotten the NY Times delivered daily (for a fee, of course). There was a huge computer room and a coffee nook as well. While there were DVDs available, there was a large on-demand selection of movies of which to avail. Loved the 'Bee Movie', great humor for adults. The TV channels left much to be desired. FNN, CNN, ESPN, and TNT. Never set foot in the spa, gym, casino, or boutiques. Listened to one of the enrichment lecturers on TV replay, interesting about Obama and the challenges he faces nationally; missed part II of the international dilemmas. Smokers seemed rare and there was a cigar room. Never went in there, either. The food was very good, varied with lovely presentations. The main dining venue is the Compass Rose, large and serving all 3 meals. Two specialty restaurants, Signatures which is to be 'cordon bleu' and Prime 7, a steak house. Both were smaller and more intimate. We ate at both twice and were pleased. On time we joined a table of 6 others and that was fun. Room service is always my favorite, breakfast with a great omelet was the treat. Bar service at the pool was fine, but they can't make a BBC like Nelson on Seabourn. I switched to the Blue Hawaii, a drink from my past, and a virgin Madras, which I learned was cranberry and grapefruit juice without the vodka. The weather was lovely, soft bouncing on some nights. People complained, but I had two balsa angels on a narrow shelf and they never moved, nor did the apple perched atop a narrow dresser top. Speaking of the dresser, the layout of the suite with a balcony was delightful. Bigger than Seabourn (not including the balcony) and with a huge walk-in closet and bathroom with both shower and tub. And, the sofa was large enough to stretch out and actually nap comfortably. It did, however, lack a comfy throw to ward off the a/c chill. The table was enlarged with a plastic top for dining. That was a bit wobbly, but we managed. The bed was great, with a comfy duvet and I actually had real 'Turkish' towels! The itinerary was ok, because I have been to most of the islands and to me they are all alike and with not much to buy. My partner wandered off in most ports and in Aruba found a grocery store and we had good Edam cheese on which to nibble. He found St Lucia grim and the others fair to poor. Many of the tours were more vigorous than I could do or care to. The one trip, deep sea fishing, was closed before the cruise started. Embarkation was a breeze as was disembarkation, after the hour wait because of slow teamsters unloading the luggage. We had a car waiting, and were charged some extra time, but it helped to make our early flights. From checking out of the ship (9:40) to my gate at FLL was 40 minutes. But we were off in the first crush. I did not book another cruise onboard, but with the right itinerary, would certainly go again. ABOVE ALL, WE FOUND THE COURTESY AND FRIENDLINESS OF THE STAFF TO BE 5***** Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Email me when prices drop