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2 Regent Seven Seas Gourmet Food Cruise Reviews

Had never been on Regent before wanted to try it for the first time. We Cruise a lot on Silver seas , yachts of seaborn and Oceania. Typically I prefer a smaller ship of under 1000 psgrs or close to 600 to 400 passengers. There ... Read More
Had never been on Regent before wanted to try it for the first time. We Cruise a lot on Silver seas , yachts of seaborn and Oceania. Typically I prefer a smaller ship of under 1000 psgrs or close to 600 to 400 passengers. There were many areas of concern and disappointment for us while we were on this cruise for over three weeks. In summary we had issues with the main dining room seating as well as consistent service. There were concerns in the fitness center and spa. The men's hot sauna was not functioning most the time unless you went to the front desk and ask them to reset the device in the sauna. The cardio equipment in the fitness center is quite dated old and on several days was not clean. The gym is configured in a way that makes it feel very crowded although there is a group exercise room nearby that could easily accommodate additional equipment. At the beginning of the three-week cruise I asked the fitness center if they had music that plays in the fitness center and they told me it was not working. I asked if it would be possible to have it repaired and they said they were looking into it. They did have some music working in the fitness center and spa the last few days of the cruise. The pool for many days iwas basically not usable because the quality of the water in the pool was visibly poor and dirty (dark green color with dirt covering the pool bottom) which looked as though they were not maintaining the swimming pool for their guest Even the two whirlpools they had by the pool were Set with temperatures that were excessively hot and the Jets were inoperative making a hot tub experience less than average . Room service was inconsistent sometimes it would take close to an hour to receive a room service order and once we did not even receive our requested order . One breakfast was delivered through room service and the server did not even offered to set the table other than just place a tray in our room . We found it challenging the first part of our cruise to get a table for two around 8 o'clock in the evening in compass Rose without there being a long waiting list even though we visibly could see tables for four or six standing open but we were not offered those tables when we walked in. On the others cruise ships that are accustomed to, we've never had a problem being seated immediately in the main dining room for table of two. The first 10 days of our cruise we were on the concierge level and our room was nice a refrigerator did not work initially until we brought it to their attention. The next 13 days were spent in a deluxe balcony room on the seventh deck, we could hear our neighbors talk clearly when we were seated in our room we could hear their TV playing, which appears that the walls to these rooms are very thin. You need to bring earplugs ! I found it quite strange and towards the end annoying, that whenever you would sit down in the veranda for breakfast or lunch you would have often times 3 ,4 or 5 waiters coming and asking you what you would like to drink before you received anything. Another very odd thing about the cruise is when you would go to the afternoon tea they combined trivia with the tea, so it was not a very quiet inviting atmosphere unless you We're participating in the trivia games . Our cabin attendance were great and we always had very clean state rooms The specialty restaurants serve delicious food and the ambience is quite good with great service the only drawback is your limit it to two times during your cruise . I suggest if you change rooms during your voyage to coordinate carefully with hotel manager. We received a letter the night before we changed rooms clearly stating the procedure but what happened the next day was contary to what they told us they were going to do for us, which ended up making us frustrated. I asked if I could review this procedure with management and reception desk never followed up with me. I left the ship disappointed! Read Less
Sail Date August 2016
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is ... Read More
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is EXPENSIVE and only if you drink and eat an extraordinary amount will you get your money's worth. Bad -- Emergency situations: Disastrous. Their emergency number took over an hour to answer, then put us on hold, when our air transportation got changed by them and we were marooned. Air Travel -- we were supposed to have Business Class and instead they booked us on a third rate local airline and it resulted in us missing a connection and a whole day's vacation plus paying $500+ for hotel and taxi to a different airport which Regent refused to pay. We later learned from experienced Regent travelers to check what flights you want and then insist they book you on them. Internet -- we had no internet for most of the cruise, despite being told we would and printed marketing material indicating full time internet. If you have to do business while traveling, do not take this cruise line. One fellow passenger missed an important stock trade and was hysterical because there was no internet. Despite promises to fix it, it never was fully functional. Embarkation/Debarkation: Disorganized, confusing and way too time consuming. Ditto for baggage handing. Hotels: They book you into average hotels with basic rooms, definitely not first class. Our hotel room in Reykjavik was so small we couldn't even turn around, also hot and stuffy. In Copenhagen we inquired about upgrading our room and were told that Regent only books "Basic" rooms, not first class. Good: Fabulously well trained staff especially our private Butler. The best part of the trip. All other staff on board were very polite and helpful. However, lowly staff can only do so much when management is lacking. Entertainment was excellent but for first time Regent cruisers it should have been better explained as to how to be seated, etc. Most food better than average except the premier Prime 7 where we had two bad meals. The French restaurant, Signatures, was very good. The basic restaurants Compass Rose and the Veranda were good and wine selections were also good. Overall, all service on board was excellent, including our Butler, cleaning staff, servers, bartenders, etc. Word of advice, this cruise is not for families as it is appeared to be older than average crowd. Some patrons were much too elderly/infirm to do the excursions and yet were allowed to participate, resulting in inconveniencing everyone else. If you are looking for a totally first class experience, we would suggest a different cruise line. Read Less
Sail Date July 2016
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