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10 Helpful Votes
Sail Date: January 2016
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best ... Read More
Beautiful and well maintained boat. The employees were friendly and helpful. The ship is amazing, beautiful and easy to navigate around. Spent a fair amount of time at Galileo's bar which was fun and the drinks were great. Best dinner at Prime 7, small filet and crab legs were delicious. Compass Rose was also good, but the evening dinner at Setti Mari was a disappointment. Did not make it to any shows, but heard they were good. Did a couple excursions including Atlantis. It was well organized and worth the day visit. We also visited Great Stirrup Cay which I really enjoyed. I loved just relaxing and listening to the steel drum band. Also had a massage at Canyon Ranch Spa and enjoyed that as well. The gym is just okay. It's small and during high peak hours there was no cardio available. However, I enjoyed walking the deck when we were docked. There is a little track you can stroll around to get some exercise in. They have a small putting green and shuffleboard on deck 12 which got some action. The pool is small, but perfect for this size ship. Jacuzzi's were used and they were clean and the right temperature. Other than a just okay meal at Setti Mari everything was amazing. Read Less
168 Helpful Votes
Sail Date: December 2015
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being ... Read More
How dare this ship class it's self as 6 star. The first hotel Regency put us prior to embarking the ship was. the Hyatt in Miami, I would not put my dog in there. We where left on the curb side for 3 hours while the luggage was being put on coaches, nobody had a clue what was going on including the Rep. We got on the ship eventually, disappointing , stained carpets, a burger for lunch, red wine served in tumblers, a cup of tea was a cup of boiled water with a teabag on the side. The staff left here smiles in the Phillopines I assume. Coffee tasted dreadful. Food was ok some days, not good good others. No drop of at St, Barts, why God knows, the weather was perfect, the rest of the Caribbean was dirty. I decided to log a complaint early on in the trip, to garentee a response before disembarking, This was the response 15 minutes after I spoke with someone, sort it out with Miami head office, regards The General Manager. What a cop out. No way 6 star, will never use you again. I have given you a chance to reply to our complaint, but nothing from you at all. This ship was supposed to be refurbed, it. Is still in the 1980s. Read Less
156 Helpful Votes
Sail Date: September 2015
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a ... Read More
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a naval destroyer tender, which had approximately the same propulsion system as the Seven Seas Navigator, two controllable pitch propellers. We departed New York Harbor 26 Sept 2015 around 8:00 PM. As the ship began backing away from the pier, we noticed heavy vibrations and the rear section of the ship began shacking violently. The heavy vibrations and violent shacking remained throughout the duration of the cruise. We noticed that the Captain reduced the cruising speed to try and reduce the vibrations. At times it become much worse. We had approximately 3 hrs of sleep that night, with calm seas. 27 Sept., we arrived in Newport, Rhode Island on time in calm seas, with blue skies and high clouds. Departed on time calm seas. Heavy vibrations and noise from ceiling, drawers, cabinets and doors. Unable to sleep, period. 28 Sept., we arrived in Boston on time. After two nights with very little sleep, I went to the Guest Relations desk and asked if I could change to a room further forward. I was told that would be impossible, because the ship was full. I stated that there is something wrong with the ship’s propulsion system causing excessive vibrations. They looked at me with a total blank stare and declared, “There is nothing wrong with the ship.” Lie #1. 29 Sept., arrived Portland, Maine with calm seas and fog. It is now obvious that the action of the seas is NOT the cause of excessive vibration. That evening the Captain announces that we will not be stopping in Rockland, Maine, due to the weather and that it would be difficult to operate the tenders. Another sleepless night. 30 Sept., as we slowly limp our way North to Saint John, NB the vibrations and noise level in our stateroom and La Veranda dinning area increased dramatically. At breakfast in La Veranda, the room was shacking so badly that passengers were holding on to the tables attempting to eat. Many just got up and left. This has now escalated into a safety and comfort issue for many of the passengers. This was unacceptable. My spouse and I went to the Guest Relations area to speak to the General Manager, Davor . I asked him directly and politely what is wrong with this ship and I informed him that I believe that there is something very wrong with the propulsion system. He stated there was nothing wrong with the ship that the vibrations were due to the action of the rough seas. Lies #2 & #3. I also stated that I believe that may be a contributing factor, minor at least, that we were unable to visit Rockland, Maine. I suggested that at the very least to compensate the passengers with free wifi. This set Davor off in a rage. In front of other passengers and staff, he said, “if you do not keep your mouth shut, I will throw you off the ship”! We pull into Saint John, NB that evening with heavy wind and rain. 01 Oct., Saint John, NB. at breakfast the Captain makes an announcement. He did not realize the low tide was more extreme than expected, due to the full moon. As a result, we would not be able to leave the ship for a few hours until the crew can place the gangway on the starboard side. Note: the ship was docked with the stern facing the storm rather than bow and I believe that there is a disembarkation exit on a higher deck on the port side? 01-02 Oct., night sailing from Halifax to Sydney finally got to sleep with the help of sleeping pills supplied by another miserable passenger. Woke up in the middle of the night by 4 extremely loud bangs on the hull?! 03-05 Oct. asked to see the Captain on the bridge. Told by the Guest Relations Dept., that would not be possible. I only saw the Captain once with another officer walking through the restaurant La Veranda ,while we were experiencing heavy vibrations. 06 Oct., Montreal: As the ship backed up along side the pier on the port side, I noticed a large crane and 2 enormous trucks with the name Divex Marine Inc. emblems on the sides of each truck. This company is noted for its underwater ship repair services and has been used by the US Navy. Once the ship was securely docked they had 3 divers in the water. The divers worked continually 24-30 hours in rotating shifts. I spoke with one of the divers and he said that they were working on one of the propellers. In conclusion: 1) In speaking with some of the service crew, one who had only been on the ship for one month and worked on other Regent ships, they all said that they have never seen a ship shake so violently, for so long. 2) In speaking with one of the restaurant managers early on in the cruise as to why the ship vibrates so much and he said that there is a problem with one of the propellers. Staff also indicated the ship was going in for an overhaul/refurbishment in March 2016. 3) There were several passengers at any given time at the Guest Relations Dept. desk complaining about wet, moldy carpet in their rooms, stained passageway carpets, heavy vibration and noise in there staterooms. It is obvious that the Captain,Chief Engineer and General Manager knew of the condition of the ship. Yet, they chose to, or were told to go to sea. They put the safety and comfort passengers at risk. I personally spoke with the president of Divex Marine Inc., Mr. Michel Birs, phone # 450-441-2974. He confirmed that there is a problem but could not go into detail because he had to sign a nondisclosure agreement. Obviously, one must conclude that ship staff and management is trying to coverup a very big problem. My spouse and I feel we deserve a full refund from this experience, and hope Regent will do the right thing. We chose this cruise because we have sailed on the Seven Seas Mariner to Alaska, and had a fabulous time on a wonderful ship. We will not accept credit toward another/future cruise as compensation. In short, we found our Regent Seven Seas Navigator experience a complete disaster, and Regent Management dismissive and far short of the standard of service one would expect from a five star passenger vessel. To think we paid over $20,000 for this dismal experience. Read Less
Sail Date: July 2015
We just completed a 7 day Alaska cruise on the Regent Navigator from Vancouver to Anchorage. We were an extended family group of 15 ranging in age from 9 to 86. I just want to say at the outset what a fabulous job Regent's staff did ... Read More
We just completed a 7 day Alaska cruise on the Regent Navigator from Vancouver to Anchorage. We were an extended family group of 15 ranging in age from 9 to 86. I just want to say at the outset what a fabulous job Regent's staff did to make this really a perfect cruise. This was a first cruise for many of us and we were quite concerned after reading some of the previous reviews about this trip and the ship. However, our concerns were quickly put to rest after only a few hours on the ship! Regent has done an amazing job of providing impeccable service on a lovely, intimately sized ship. Honestly, Regent's staff outperforms some of the best luxury franchise hotels in service. I do not think a single staff member said "no" to anything that we asked for. They went out of their way to make sure that every need was met. For example, the restaurant staff prepared special meals for us - they found out that many of us liked Indian cuisine, so one evening prepared an entire Indian dinner for us in Compass Rose! Our steward, Clifford, was so helpful and accommodating- always providing whatever we needed and keeping our cabins spotless in the most unobtrusive way. Our niece had her birthday on the ship and found her room filled with balloons on the morning of her birthday! These are only a few examples of the amazing service we received on Regent. The food on Regent is very good. There is always such a good selection and the fruit and vegetables always very fresh. Chef Fox is very nice and we even did a galley tour on our last day. The galley is spotless and the staff just as nice as everyone else we met! We only ate at Prime 7 once and it is very hard to get into, but the meal was quite good and the service perfect. The Navigator is a smaller ship, so the captain got us in closer than most ships in several spots. For instance, we got within 1/2 mile of Hubbard Glacier, which was spectacular! Our cruise was a mix of families and older clientele. There were plenty of families on this cruise and the Purser made sure to have plenty of activities for kids to do despite the fact that they don't have all the kid zones of a bigger ship. We really can't recommend this cruise highly enough. I can honestly say you get what you pay for on Regent. Would do it again in a heartbeat. Read Less
4 Helpful Votes
Sail Date: June 2015
I have long wanted to visit St Petersburg and revisit some of the old Baltic ports I visited 10-20 years ago on business and see more of them at leisure. This cruise was perfect, with 2 overnights in St Petersburg so that you can get to as ... Read More
I have long wanted to visit St Petersburg and revisit some of the old Baltic ports I visited 10-20 years ago on business and see more of them at leisure. This cruise was perfect, with 2 overnights in St Petersburg so that you can get to as many of the wonderful sites there as possible and stops in the Baltic republics, Finland, old East Germany and Denmark as well as an overnight in Stockholm. This was our first cruise and a true delight. People saying standards have slipped don't gel with my experience, things were so well organised in general, with complicated logistics of many different tours on the same day well handled with the minimum of delay. The suite (Penthouse A) was perfect, so stabile and quiet, so comfortable and lacking little except maybe more power points that someone from the UK could use (our adapter are large so when 2 are close together you can only use 1 of them) but unplugging the iPod unit (bit old fashioned now, I use bluetooth speakers when travelling and as modern iPod 6 doesn't fit it anyway) managed OK. The service was excellent, from the butler who was great through any staff we met who were friendly, polite and very helpful. The crew must be well managed at officer level for such consistent good customer relations. The food was great in all restaurants, though I liked the choices in Compass Rose best, Prime 7 is OK but just a standard London type steak house really, what I possibly missed was a good eastern choice. The curry lunch was good, the beef vindaloo actually spicy, surprising given the normal blandness of so much USA food. Let's have a good Thai/Chinese or Indian restaurant on the new ship. Service was good in all restaurants, the standard wine good enough mostly so that better wines really a waste of money, though the Sav Blanc and CabSav in Prime 7 were virtually tasteless, but then Sav Blanc most is poor. The tours which I had really looked forward to after looking through and booking then well in advance were mostly great, as luckily was the weather. I could happily have missed out Helsinki (especially when the shuttle bus driver took an hour off when we were trying to get back to the ship for our lunch, but Scandinavian customer service is often poor and you expect them to put their own breaks ahead of yours I guess even if you are only there for a few hours). ST Petersburg was the highlight of the cruise. Russian customs have got much more user friendly in recent years , especially since they did away with the landing card, and queuing was minimal (you should have tried going to Moscow before Domodedevo opened , back in the 1980s it was hell). The Regent only tour to Catherine's Palace in the evening was a triumph with the music, dancing and the meal + lack of crowns, and the timing at Peterhof was perfect too. The enrichment lectures were great and there always seemed a lot going on even if you just wanted to sit on the balcony and drink champagne, which always seemed to be there on ice!! Our only bad incident on the trip was an awful rep in the Hermitage who had no feeling for the people she guided, walked off quickly without a backward glance all tour and at the end lost us completely for 15 mins which could have been very serious. She had made no effort that we could see to find us, maybe hadn't missed us as she never counted, and I have no faith they would have done much to look for us, glad we found the bus eventually on our own. I put this on the feedback form and the Destinations people kindly called me to check and said they would look into it. So they really do read the feedback forms. A great 1st cruise and we will be back again, though the onboard discounts were nowhere near attractive enough to make us jump in again without checking the market as we have no fixed opinion yet where to go next. Our one bugbear all trip was the Internet. It is hopeless, so 20th century speed wise and hard to access and to quit. They really need to spend some money on getting a fast wifi available in port (Tallinn and Helsinki have great ones) as well as improving the speed and ease of use on ship. It just doesn't wash anymore saying its difficult. Its just technology and can be sorted. It needs to be, more and more people live on line and will not put up with slow on line service when they start cruising. Small niggles though, a great experience and a wonderful ship and crew. Read Less
82 Helpful Votes
Sail Date: June 2015
Regent claim six star all inclusive of premium wines. Ran out of French rose on third day. No NZ wines at all! We did two back to back cruises and despite re-stocking in Copenhagen they ran out of Sancerre and Pouilly Fuisse 13 days into a ... Read More
Regent claim six star all inclusive of premium wines. Ran out of French rose on third day. No NZ wines at all! We did two back to back cruises and despite re-stocking in Copenhagen they ran out of Sancerre and Pouilly Fuisse 13 days into a 20 day cruise. In the end we bought ourselves some wine in Kristiansund. If we could find a decent supplier why couldn't they? This was our sixth cruise (140 days) with Regent and the second one where they have run out of certain wines. The Regent standards are undoubtedly slipping. Service on board is still excellent but staff are embarrassed and very apologetic of situation. Entertainment was adequate apart from a terrible American comedian. We agree with other reviews regarding the shamble prior to tours. You can wait for ages in the theatre and be addressed as if we are in nursery school or old peoples home! Read Less
4 Helpful Votes
Sail Date: May 2015
We (45, no kids, non smoking, travel frequently) loved this ship and this cruise. The ship is gorgeous! Because it's so small, it's easy to get anywhere in 10 minutes or less. Staff is superior, always looking to make your ... Read More
We (45, no kids, non smoking, travel frequently) loved this ship and this cruise. The ship is gorgeous! Because it's so small, it's easy to get anywhere in 10 minutes or less. Staff is superior, always looking to make your experience a better one. We had a penthouse cabin with a butler. Room was beautiful, so spacious with a lovely balcony. In the end we felt we didn't benefit much from a butler. But our cabin class gave us the ability to choose a cabin and gave us advanced opportunity to choose excursions which was a real treat. Food was amazing. The Compass Rose restaurant was outstanding. Excellent service with wonderful views of the sea and menus which changed completely every day. Tables with beautiful linens-- much fancier than we expected. Beverage package was awesome. High end liquors and wines. Tip: be sure to ask to see the included wine list. They'll open a bottle just for you! Each night a few wines are featured but there is also a list. We had some fabulous wines. Entertainment was thin. This is an older crowd but there are 40 somethings as well. Shows were ok. Live music was ok but ended at 10:30 p. Wish the live piano played longer as well. I think it ended at 9. Lots of wonderful included excursions. Having everything included, even tips, was so nice. While this is an expensive line, you aren't nickel and dimed for anything. Well worth the money. BEWARE: of the fly fishing excursion which is an extra 800$ per couple. Trip included 10 people in the same location. Two lazy guides, only one of whom had a net. No picture taking! We fished over each other. Newbies to experienced anglers made it tough to get any attention or help. Waders even leaked! Wrote detailed email to Regent and was basically told no one said there would be photo taking and nobody else complained. Several people openly complained during the excursion. Total waste of $800! Have fun! We'll be cruising here again because of the luxury and small size of the ship (500 guests, 300 staff!). Naturalist was onboard for lectures which was terrific. Read Less
4 Helpful Votes
Sail Date: May 2015
This was our first cruise and, having undertaken extensive research, booked RSS with the USP of Holy Land tours included. We travelled business class from LHR on Virgin, which was the worse business cabin we have ever experienced. Dubai ... Read More
This was our first cruise and, having undertaken extensive research, booked RSS with the USP of Holy Land tours included. We travelled business class from LHR on Virgin, which was the worse business cabin we have ever experienced. Dubai hotel, JW Marriott Marquis, was excellent. Embarkation was very well managed and lunch on the pool deck was a wonderful start to our trip. Our Butler Suite, thank you Joshua, was spotlessly clean, fantastic walk in closet with all the space you could wish for, champagne on ice to welcome us, mini-bar stocked with our personal choices, and nightly canapés delivered shortly after we had unpacked. Our Stewardess, Recel, and Steward, Michael, looked after us so well - it was almost magic, our suite was always serviced, twice a day, and we were never inconvenienced. The balcony had a lounger, two reclining chairs and a table. As we were in a stern suite we invariably enjoyed sunshine most of the day and enjoyed really good views of the ports. We were very close to the launderette, but not close enough to hear the noise generated by the very efficient machines. Food: pool lunches were varied and tasty; Compass Rose - good solid product; Prime 7 - steaks and sea food to die for; Signatures - highest quality food, presentation and service. Sette Mari - good quality but menu repetitive. La Veranda - breakfast was the weak point but still not bad. Drinks free flowing and good quality. Tours: all very well organised with friendly, military precision. Tour guides all well informed professionals with one exception in Cyprus, who was shockingly awful! Trips in Israel were really good and the highlight of the trip for us. Comfort: bed very comfy with good linen. Bathroom well supplied with top end toiletries and towels. Plenty of bathroom storage space. Very convenient all together. Well serviced by Recel and Michael, great ambassadors for RSS! Safety: this is taken very seriously from the lifeboat drill on day 1, the piracy drill because of our sailing itinerary, and the regular crew drills and updated safety information for passengers. Entertainment and Enrichment: all looked high end but we were not interested in participating. Good variety if this is for you. Overall organisation, especially disembarkation day when Voyager arrived 2.25 hours late due to a Force 9 gale. Staff quickly changed flights and re-scheduled D-bark times to accommodate revised arrangements so smoothly, very well done with no problems. We stayed on in Barcelona, making a great finale to our trip and using RSS business class return flights with BA. Special mention for Ray Solaire, Cruise Director, a real character, Daniel Green the Captain, and Roxana from Signatures who was the most delightful and helpful member of the crew, and that is high praise as all the crew were truly outstanding. We are looking to re-book with RSS before too long. Read Less
2 Helpful Votes
Sail Date: March 2015
This was our first cruise and it could not have been more beautiful. We were treated like royalty the entire trip and wanted for nothing. We felt completely spoiled. Yes is was a smaller ship but that was the fun of it. Everything was ... Read More
This was our first cruise and it could not have been more beautiful. We were treated like royalty the entire trip and wanted for nothing. We felt completely spoiled. Yes is was a smaller ship but that was the fun of it. Everything was more personal and the crew from top to bottom all tried to please. The only naysayers we encountered were a very few snobs with a sense of arrogance and entitlement. There is more activities on board than one can do , unless you never sleep! The shore excursions could be a little more replete in their explanations. For instance, the "jungle ATV trip" (Cozumel)does not go from point "A" to point "B" as it implies; it is all on a course and I guess for good reason, but you cover about a five-acre course that day. However, the guides and their crew were soooo accommodating we had a great time. The Belieze Mayan ruins were fantastic and the guides could not have been more wonderful and friendly. Roatan was our favorite. The guides on the snorkeling and kayaking went above and beyond their duties. We plan on going back just to visit this spot and meet those people again. Key West was extremely interesting, lots of history, and just plain fun. I would not recommend the glass bottom boat unless you're not prone to motion sickness. I would recommend the walking tour and the vehicle tour. At times there was some vibration on the ship, especially at the back end; but , Hey! , you're out on a ship on the ocean. The "suite" we had out-performed those on Crystal cruises and the bed was the best I ever slept in. The entertainers were far above what we expected for such a small venue. They worked hard and were flawless in their shows as well as Jimmy Travist, the musician/comedian. Our only regret was it ended too soon and we can't wait to go on another one with Regent. One last hint; book your cruise through Regent. We discovered too late that , had we done so, we could have had our airfare and motel included for what we paid. Read Less
85 Helpful Votes
Sail Date: January 2015
Hello, we are Jim (72) and Kathryn (65) from the San Francisco Bay Area reporting on our first cruise roundtrip from Miami to the Western Caribbean. So, there was cross-country flying involved and several nights at the Four Seasons Miami ... Read More
Hello, we are Jim (72) and Kathryn (65) from the San Francisco Bay Area reporting on our first cruise roundtrip from Miami to the Western Caribbean. So, there was cross-country flying involved and several nights at the Four Seasons Miami (which, by the way, was mighty fine). We eschewed the Regent air and hotel offerings as they were insufficiently attractive which was surprising considering the self-proclaimed luxury appellation. Embarkation was smooth and easy. Greeted onboard by staff proffering scant half-flutes of sparkling wine (? really, half a flute?!) followed by lunch on the pool deck which was a poor choice but what did we know? Then to our master suite which we adored and would not consider cruising in lesser accommodations, space matters. Very comfortable digs although veranda seating not optimal. Butler and stewards marvelous. Ship condition ... not great. Stained carpets everywhere, clunky furniture, crowded pool deck, insufficient deck chairs in shaded areas, no toilet near Prime 7, Sette Marie (sp?). Afternoon tea crowded and uncomfortable and accompanied by electric guitar music, geez. Tea bags, not pots of tea. Tawdry famous painting reproductions in the main dining room (Compass Rose) where service was stiff, formal and uncomfortable. Food: eh. But the ice cream bar on the pool deck is fabulous. Included wines ranged from fine to awful. Entertainment: have no clue, tried to avoid. Service: in our suite, service was great. Elsewhere it was hit and miss. We loved cruising and being at sea. That, at least, turned out just fine. Our cruise aboard Regent Navigator, eh. We have three more cruises booked aboard Seabourn and Silversea (Amazon, Panama Canal, Norwegian fjords). As for luxury -- not so much. Disappointing in that regard, not much luxury apparent. We're off to try other lines to see if luxury really is available. Read Less
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