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42 Helpful Votes
Sail Date: August 2014
Food: Absolute non memorable in anyway. The eggs served are classified with a number 3 stamps meaning these are battery cage eggs. Nowadays these eggs are strictly forbidden in the EU but apparently Regent knows her way to get them ... Read More
Food: Absolute non memorable in anyway. The eggs served are classified with a number 3 stamps meaning these are battery cage eggs. Nowadays these eggs are strictly forbidden in the EU but apparently Regent knows her way to get them on-board serving this animal cruelty eggs to her passengers. The above only states the way Regent is looking at food quality, animal welfare and at cutting costs. The overall impression of the food is mediocre at his best. Most items are cheap and tasteless. The selections (especially at breakfast) are poor and the same every day with no change at all. We can’t really think of one thing we ate that was memorable or very good. The best place to eat on the ship is Prime 7 where most of the food is ok to good. For the rest of the ship (with Compass Rose being the worst) the food is cheap, tasteless, non memorable and simple. Complementary wines are also very simple and cheap. To give you an idea. One of the so-called premium wines (the ones that have to be paid for extra) was a Sauvignon Blanc from New Zealand. This “Cloudy Bay” is sold in the supermarket over here for € 6,= per bottle. Regent sell this one for US$ 60, = on-board. It only goes to say what the quality is of the “free” wines served. Poor in every way. Service: Majority of the staff is cheap labour from poor countries. Most of them are very friendly and trying to do their best. Major problem is them only a very few of them are trained for the hotel business and almost all of them miss the proper education to give a real 5 star service. They seem to not know anything about etiquettes or class. On top of that the service is very spotty and extremely disorganised. It’s almost impossible to take a seat at one of the dinning places without having at least 3 but mostly at least 5 people asking you if you want water. Despite telling them you don’t water, within a few seconds the next waiter is asking for water. This will repeat on and on without any exception. We mentioned this to one of the Maître’s and the responded advising that they considered this as good service instead. For us however it has nothing to do with good service however. It’s a clear sign of how disorganised things are and at the end no one really knows what the other one does. It’s a lack of clear and good leadership. Cabin: Just ok. It’s of a proper size but cannot be called a suite in anyway. The cabins seem to be very used and are in need of a refurbishment and proper, deep cleaning. When we arrived the air-conditioning did not work properly. We mentioned this at 15:00 for the first time and after 7 more attempts to have this solved, at 21:30 nothing was solved yet and the temperature was still 24,5 degrees Celsius. We then went to the hotel manager who, after visiting our cabin, stated that nothing was wrong and that this was the normal temperature. He offered us a FAN in the cabin and promised that things would be checked once more the next morning to see if the temperature dropped. This should be the case, as nothing was wrong. The next morning however they checked again and nothing had changed with the cabin still being very hot. Then the head engineer arrived once more and we were told that all of sudden they discovered a major problem in the main unit and that it would take the whole morning to solve the problem. And indeed, after hours without any air-conditioning at all, the system was started up and now the airco was working properly. No excuses were given at all. Despite the promise in their brochure, the bed is NOT European KING size and the promised amenities are not all there. Furthermore the slippers are not cotton (as promised) but synthetic and the abundant flowers shown in the brochure is a poor twig only once on board. Overall: We feel that Regent is not delivering a ultra deluxe experience at all. It’s not coming close to the acclaimed 6 stars at all. It’s not even 5 stars but mostly it’s a trimmed and upgraded version of Princess Cruises coming close to 4 stars at it’s best. For the prices asked this is a real laugh and ridiculous. We had a very good deal at the end, but if you’re about to pay more than € 500,= per night (for 2 people together, so 250, each) you will face, in our opinion, a complete rip off. We are seasoned travellers sailed on all major luxury lines, including Silversea, Crystal, Hapag Lloyd, Azamara, etc and for us Regent preforms far below the standard of all those others.   Read Less
15 Helpful Votes
Sail Date: July 2012
We just returned from a cruise on the Regent Mariner. We were so disappointed. Last year, we cruised on the new Oceania Marina. It was absolutely wonderful, but this year we decided to kick it up a notch and try Regent, mostly because of ... Read More
We just returned from a cruise on the Regent Mariner. We were so disappointed. Last year, we cruised on the new Oceania Marina. It was absolutely wonderful, but this year we decided to kick it up a notch and try Regent, mostly because of the Black Sea itinerary. In every single category, Oceania was superior. On both ships, we booked a penthouse suite. Although a few feet bigger, the Mariner suite was not nearly as nice. Although the ship says it was refurbished in 2011, our suite's furniture was quite shabby. In addition, the arrangement of all was inferior. The deck was very narrow, and the bathroom was tiny. We had to ask for lounges to replace the very uncomfortable little chairs they had put on the deck. The food in general was a HUGE disappointment. In both the specialty restaurants and the main dining room we many times felt as though we were invisible because the service took so long. When you have to wait 20 minutes to place your order, and then the waiter does not show up as though he had forgotten you even existed, and you must flag down another waiter to track down your order, you begin to wonder about the luxury label. The only dinner we can truly say was memorable was our dinner at the captains table. The two specialty restaurants left a great deal to be desired. In both, we received main courses that were not cooked to our instructions. It wasn't just us, but four out of the six people at our table. Medium beef should not arrive with blood pooling under the meat and the center so cold it hadn't even been touched by the fire. The same with lamb chops on another evening. Five of the ten evening's dinners were a disappointment. The free tours were no better then the run-of-the-mill tours on other ships. The drinks are free but finding a waiter who wants to serve them is often a challenge. The pool bar closes at 6:00 PM, which is not what you want when you're looking for a cool dip and drink after a day of touring. None of the lunch venues stays open pass 1:30 except the pool bar, where you must wait to place your order in a cramped narrow and very smoky area. There were a couple of pluses. The production shows were excellent, room service was very good, and our butler Bish was terrific. I know that a lot of people love Regent and are repeat customers. However, I have never been on a cruise where so many passengers were complaining about so many things. Sorry Regent, but we won't be coming back. Read Less
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