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6 Regent Seven Seas Europe - Eastern Mediterranean Cruise Reviews

Chose this because cruise on explorer last year was great. Sadly this was a waste of money and took until day six to sort all issues out. Aft cabin ( 675) intolerable because of vibration. Bought this specifically for balcony size. ... Read More
Chose this because cruise on explorer last year was great. Sadly this was a waste of money and took until day six to sort all issues out. Aft cabin ( 675) intolerable because of vibration. Bought this specifically for balcony size. Moved to ( downgraded) veranda suite ( 754) Filthy balcony with caulking between teak boards stripping out and staining carpet, clothes shoes. After carpenters tried to fix ( apparently they already knew about this) we had to move again to 817 veranda suite which was OK. Offered $1000 pp towards next cruise ( not refund!!) Special diet ( coeliac) organisation awful. Food generally very very average . La veranda by time back from shore excursions bereft of any decent food. Compass Rose closed at least twice for lunch. Dried up scrapings on offer and empty dishes failing to be replenished. Chaotic end of dining service restaurant with sudden changing to get ready for dinner while still diningWines poor quality ( unless of course you pay the extra) Staff almost invisible. Chartreuse noisy chaotic and more like a cafe. Prime 7 average. Even had an offer from cruise director who was having lunch next to using La Veranda to take my dirty plates from my table when the waiter failed to clear up! Drinks, when could find someone to order, frequently failed to be delivered. This was particularly evident at pool and in La Veranda Three staff worth mentioning plus the Butler who were all excellent. Simone, the Maitre D in La Veranda tried very hard to redeem situation and personally was the best service ever.. Janina, the Exec Concierge responded quickly but did not follow up on first occasion. She was practically helpful . Allisone in La Veranda tried hard to organise dietary requirements. Guest lecturer awful. Went on one occasion and he was ill prepared, unfocussed and side commentaries were made assuming that all his audience were Americans. Shore tours were mostly excellent but started at 0800. After talking with fellow travellers on this ship it was evident that even the most faithful RSS clients were exasperated. I am awaiting the company's comments on the whole experience but I am not going to hold my breath! Conclusion is simple. Don't go on this ship unless you are willing to pay a lot of money for a poor service food and perhaps accommodation Read Less
Sail Date August 2019
I need to share the absolutely terrible experience my husband and I had on our recent Regent Voyager cruise – Return to Sorrento in October 2018. My husband and I had never take a cruise before so we didn’t quite know what to expect. ... Read More
I need to share the absolutely terrible experience my husband and I had on our recent Regent Voyager cruise – Return to Sorrento in October 2018. My husband and I had never take a cruise before so we didn’t quite know what to expect. We frequently travel and typically stay at 5 star hotels/resorts and have basically traveled the world. Because of our age (my husband turned 80 last year) we decided to try this cruise based on our friend’s recommendation and the fact that it’s becoming more and more difficult for us to travel like we have in the past. Also, we really wanted to visit Israel for my husband’s 80 birthday celebration and I personally wanted to visit the Amalfi Coast – both of which were on this specific itinerary. Our first disappointment was the condition of our penthouse suite. It was outdated, run down, dirty (the furniture was stained) and the bathroom was filed with mildew. The closet door was always opening and after several attempts at asking the crew to fix this, we finally just gave up. The tours were another major problem. They took us to complete tourist traps and to the worst restaurants in the cities. In Tel Aviv they charged us 10 Euros for a bottle of water and wasted time taking us to cheap trinket stores for shopping. The food on the ship was decent but looked nothing like the photos on their website. Every request I had was handled when I was already done eating my meal. The biggest disappointment was not being able to stop in Amalfi because of weather. I understand this was out of anyone’s control; however, the captain did not apologize and worse yet – they never reimbursed us for what we paid for the tour in Amalfi. Instead they gave us the same amount in shipboard credit and forced us to shop on the ship for things we didn’t need. It took 4 days to get our iPads/iPhones somewhat working after visiting IT several times. Lastly, once we arrived to our final port in Rome, we had to pull our own luggage out of storage and pull it all the way to our bus without any assistance from the crew. We literally felt like they threw us off the ship. In summary, we will never cruise with Regent again. The worst $30K vacation experience of our lives. Read Less
Sail Date October 2018
This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL an ... Read More
This was hands down the worse cruise out of 10 I’ve been on. They lie the second you make your first payment. If I can help out anyone from making an awful decision please choose somewhere else to cruise with. Don’t let the ALL an inclusive trick you. I would of much rather paid for better quality than what you get for free. The staff is rude the food is horrible and you have few options to eat at. Everyday you are at a port and ran from morning until night and then they MAKE you get dressed up just to walk around the boat not just to go to dinner. It was the worse trip of my life!! Everyday we docked or took off my room was up front I heard everything I got little sleep and was NOT even allowed to use my veranda because it distracted the bridge so why get a veranda then?!?!? I asked to move and they would down grade me 4 levels but would NOT refund the difference I paid for the suite versus down below they said it wasn’t the ships fault. I could go on and on BUT bottom line is this is a lying, horrible cruise company and steer clear enjoy your hard earned money somewhere else rather than paying them for abuse and bad food! And the entertainment is awful or should I say the lack of. Read Less
Sail Date April 2018
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, ... Read More
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, hopeful it would deliver memories that would last forever. While we were correct that the Regent Seven Seas Explorer delivered memories, unfortunately they were the kind you would rather soon forget. On its face there is absolutely no argument that the ship itself is beautiful, both inside and out, and is overall very impressive. There is also no doubt that Norwegian Cruise Line Holdings believes that building a fancy ship, without more, somehow translates to an excellent experience. In fact, to quote its president and chief executive officer, Frank Del Rio, the "Seven Seas Explorer is not only the world’s most luxurious ship-she sets a new benchmark for luxury vacations and lays the foundation from which Regent Seven Seas Cruises will continue to build." The reality, however, is that luxury is measured by the individual guests, and if you are going to make the bold statement that Mr. Del Rio did you simply cannot miss the mark on anything offered. Unfortunately, the Explorer fell well short of the lofty expectations placed upon her. As a starter, there was nothing “special” about the cruise; no “wow” factor, no special event (not even one formal night) and the new entertainment from ‘in house’ Norwegian Holdings was second-rate compared to what we had previously experienced from Regent on our last sailing. That is, when the entertainment actually entertained and did not shut down at early hours regardless of whether guests were present and in complete disregard for their advertised times. In addition, our impressions were not unique. We spoke with many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. The message was simple: we were treated like no one could care whether we were on the ship or not. It was almost as if Regent / Norwegian behaved as though they were paying us to be aboard. We chose "the most luxurious ship in the world" for our Honeymoon, believing it would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing and unacceptable “issues”). In fact, the ship was/is nowhere near finished and Regent put little or no thought or effort into making our trip memorable and we are very disappointed at Regent’s apparent indifference as it was made well aware of its loyal and longstanding customers' unhappiness in the mid-cruise questionnaire and discussions with the hotel manager and others. The “executive” staff presented with a level of indifference akin to a fast food restaurant. The attitude most notably present at the guest services desk was borderline obnoxious. We were made to feel insignificant with any inquiry or request. The inexperienced wait staff lacked supervision/direction. For example, on the first night aboard we waited well over 45 minutes to order a cigar and specialty whiskey in the Connoisseurs Club. A general sense of chaos and poor morale behind, and sometimes in front of, the scenes. For example, we were delayed 2 hours getting off the boat in Amalfi due to crew inexperience in setting an anchor and not being able to operate boat tenders; and the luggage conveyor belt at port in Civitavecchia was broken delaying passenger departure by 1.5 hours. The boat ran aground and was stuck on a shoal leaving Corfu. The most alarming part of this situation is that the Captain then lied to the entire boat that they were performing exercises based on the fact that the Explorer was a new boat. Interesting considering after my husband and I felt the impact then went aft to the Canyon Ranch pool (along with other passengers), watching in disbelief the amount of shoal-wash surface as the boat was motioned to and fro continuously by the Captain, with the bow thrusters, until we were dislodged. In suite TV shows / itineraries / movies/ lectures ran on a very limited loop with no updates after the first few days. The shower did not work in our suite for the first 24 hours – always a nice treat when you have been traveling and cannot shower. The safe was not operational. No laundry bags or hair dryer located in our suite. Our beds were not connected -- even though Regent was notified by our travel agent that we were celebrating our Honeymoon, no one bothered to check to see if the beds were in fact connected. My husband is 6’3” tall and 210 pounds; on our first morning waking up he had the pleasure of actually being stuck between the two beds almost on the floor. The balcony door rattled non-stop. We had to jam a towel in the groves to prevent the noise. Our cabin was located inside the entrance to the gym on deck 6. It is not accurately depicted in the online deck plan for the ship. Regent did not provide top notch entertainment. The same lovely, but underpaid, ensemble Nature’s Rhythm was everywhere. Nightlife past 10 pm did not exist. In fact, one evening the piano player finished early, without reason, and then handed us his ipad and told us to enjoy. World class entertainment indeed! The Hospital was still under construction. One afternoon, while in need of urgent care, we found that the Hospital was NOT even completed and one could not enter due to construction workers assembling the facility. I was forced to lie on the foyer floor, suffering from food poisoning whilst waiting for ships doctor. Once the medical staff did arrive, the treatment at the hospital was another adventure. The doctor refused to give an IV, citing that I was not dehydrated. Yet, when we left the facility he provided us with nearly twenty (20) packs of powdered Gatorade and instructed me to drink as much as possible because I was severely dehydrated! Further, I was then quarantined to our state room for the next 24 hours. Just not acceptable. We were was forced to miss the one port we was dearly looking forward to visiting in Croatia. Coupled with the fact that we had no internet in our room and limited television, what were we to do! The real kicker is this – my husband was the only person I had interacted with after I became ill. I, however, was he quarantined. I am baffled by Regent's rationale. I was locked in my room for fear that I might spread something to other passengers while my husband was left free to roam and leave the boat and spread whatever they presumed existed. Again, unacceptable. The Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet Manager were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once in line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all -- and we were never far from land. We incurred data roaming charges in excess of $200 and were assured we would be reimbursed by on board guest services (Which never happened). Most importantly, because the internet was basically inoperable on the ship (and certainly in our room – please check with the fact that they are putting in another router near Canyon Ranch because our suite had zero connectivity), we were forced to go ashore everyday with our laptops so that we could take care of necessary obligations. This was not how we intended to spend our time. In addition, Regent quotes in all their publications "Free Unlimited Wifi", not per person. Beware, only one device per suite was allowed to attempt to login in at any given time. This was not advertised and it is apparent that Regent grossly misrepresented the internet capabilities and options aboard this vessel. However exciting the declaration may be, when you call a ship “the most luxurious ship in the world” you set the bar impossibly high. But remember, Regent set the bar there, Regent built the expectations, not the guests. Luxury should touch every aspect of a travel experience — if everything goes right, and you have a perfect day starting with, say, freshly squeezed orange juice and a gorgeously stiff cappuccino at breakfast on the sun-dappled terrace (as we did), then you have only just delivered on your promise. However, when you serve sun baked coleslaw causing food poisoning, and then don’t have the facilities to treat the passenger, then place them in quarantine in a stateroom with no WiFi, no shower, etc., you have missed the bar by a long shot. I cannot emphasize enough how much we feel Regent took from us, and took it with smug indifference. Regent stole time, time we can never get back. Time we were locked in our state room, time away from the places we wanted to see and experience, time dealt dealing with issues caused by Regent's lack of preparation, time not spent enjoying one another as we wanted. With our families and careers, the likelihood of being able to take a trip like this may never come again. We are not in the twilight of our lives like the majority of your guests; we intended to be Regent's next generation of loyal travelers. Regrettably, that will not be the case. I would like to finish by sharing a story that we believe sums up our Regent Explorer experience. After debarking we traveled to Rome to spend the evening. While waiting for our hotel room to be ready at a tiny unmarked boutique hotel, we sat outside in their garden enjoying a cup of coffee. An elderly couple sat near us doing the same. When they finished they walked by us and asked us if we just got off the Explorer. We could not believe it, what were the chances! When we responded yes, they then inquired about our experience and we did the same. They told us that they had sailed with Regent more times than they could count and that hands down it was the worst, most disappointing trip they had ever imagined. As they recounted the problems and experience they had, my husband and I just looked at each other and said, “well, it wasn’t just us.” Read Less
Sail Date August 2016
This was our first and last Regent. I have sailed with Sea Dream and Seabourn and have always been pleased. I wish that I could say the same of Regent, but we had already booked and paid in full for a sailing from Beijing to Bangkok for ... Read More
This was our first and last Regent. I have sailed with Sea Dream and Seabourn and have always been pleased. I wish that I could say the same of Regent, but we had already booked and paid in full for a sailing from Beijing to Bangkok for the spring. Due to the time that Regent took to respond to the issues we had on board, when we cancelled we were charged the 50% fee. I would rather lose 20k than have a less than mediocre sailing. While the travel will be harder, by flying between cities, we are able to do much of the same itinerary and stay at truly 5* hotels that merit their stars than the 6* that Regent has given itself. Below are the issues we encountered, I received a letter from Regent offering a $300 shipboard credit, which was a joke. Again they did not care about making things right, this was the same lip service we received on the boat. Disorganization at the airport upon arrival Late leaving hotel due to late arrival of vessel from Dry Dock Long lines once we were at port. Men(workers) smoking right next to us as we were getting on ship No hair dryer in room Tub leaked first night Took two days to get hot water to the room(after multiple requests) When finally repaired, the water in the tub was yellow, the plumber told us it was normal. Had asked for diet coke in the refrigerator, two were there was told they were “waiting” for a delivery to the ship from butler Food in restaurants was palatable but not good. Several times I sent steaks back that were over cooked Hot dogs delivered as hot appetizers from Butler. We did not eat them at lunch and were disgusted that they were re-purposed. Ship had just come out of dry dock, obvious it was not ready for passengers. Asked several requests to speak directly to the hotel manager I gave up, but then our suite flooded overnight and we were moved to a larger suite. Disorganization at departure, no request for no feathers for our room at Westin Europa. Poor organization for our airport departure as well. Six stars this boat is not, my biggest complaint is that I am used to asking once to have a repair or change made, I am highly unused to multiple requests.   Read Less
Sail Date October 2013
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" ... Read More
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" "Uncompromising excellence" "Unparalleled service and attention" Just some of the claims made by Regent Seven Seas Cruises in their promotional material. As a special celebration for our silver wedding anniversary in March 2008, my husband and I, together with two friends, booked a seven-day cruise on Seven Seas Navigator, sailing in July. Regent's ships are advertised as being six-star and they frequently mention in their advertising material, "the Regent Experience", "The ultra luxury world of Regent Seven Seas Cruises". These are the reasons we decided to book with Regent, as we wanted a very special occasion. How we were disappointed! Within two days of boarding, three of our party went down with diarrhea and loss of appetite, which lasted several days. Consequently, not much food was eaten. There were several other passengers on board suffering the same complaint. We decided to treat ourselves with medication, as the cost for seeking the advice and help of the onboard doctor was very expensive. We brought our problem to the notice of the Cruise Director, but he made it clear he did not want to know. There were poor hygiene standards on board. The use of antibacterial gel was not compulsory, either when boarding the ship or when entering a dining area. It was available, but not in a prominent position and many passengers did not bother to use it. During our time aboard, there were two instances when we were given dirty glassware and crockery and we witnessed a waiter carrying a cream jug, to our table, with his hand clasped over the top, instead of carrying it by the handle. Definitely not six-star! There was poor service on the pool deck, tables left uncleared and no towels for the sunbeds. Again, not what one would expect from a 6-star ship. In the main dining room, on two occasions when a large party of Colombian people arrived, service at our table and others was extremely poor, with most of the waiters fawning over this family and we were left with empty wine glasses and long waits. Presumably the Colombians tipped well! The Asian staff on board worked extremely hard, were very pleasant and aimed to please, but they were under pressure and it showed. Some of the older Italian staff, we found to be arrogant. A passenger we spoke to also complained about lipstick on a glass she was given. The waitress asked her if it was her own lipstick! Our suite was very nice and we have no complaints there. However, suffering from diarrhea, we spent rather longer in our rooms than we would have liked! On our return home we wrote a very fair letter of complaint to Regent. Their reply was purely and simply a big brush-off. They don't want to know. They suggested we caught a bug from the airport and have told us that they meet the highest standards set by the US Public Health Authorities. What we experienced and witnessed could never be classed as high standards. We have sailed with other lines in the past such as Swan Hellenic and Seabourn and found both to be excellent. I would have far rather been writing a rave review and have wonderful memories of a special celebration. Unfortunately, we were very disappointed. We definitely did not get what we had paid for and will not be sailing with Regent in the future. The 'Regent Experience' we experienced, is not one we wish to remember! Read Less
Sail Date July 2008
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