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15 Regent Seven Seas Europe - Eastern Mediterranean Cruise Reviews

While we're relatively experienced cruisers (over 200 days on Silversea, 50 on Seabourn) this was only our second Regent trip. On the previous one, Seven Seas Navigator, we loved the relative informality and the quality of the ... Read More
While we're relatively experienced cruisers (over 200 days on Silversea, 50 on Seabourn) this was only our second Regent trip. On the previous one, Seven Seas Navigator, we loved the relative informality and the quality of the F&B, but were not too impressed by the ship, so were looking forward to experiencing the Seven Seas Voyager. Overall, this trip warranted a "Good" rating, and we generally enjoyed it. Embarkation was efficient and timely. The Cabin (Veranda on Deck 7 Midships) met our expectations for the category, although the veranda itself would have benefited from a good clean and repaint.The shore excursions were generally very good, the organisation of disembarkation for the excursions was excellent, and the quality of food and wines was also good to very good. Unfortunately, though, this trip was let down by staff attitude. This was not universal by any means, but too often we encountered a patronising attitude, which at times made us feel that we were being a nuisance. This was exemplified on our only visit to the Compass Rose, where the attitude of both the waiter (think plates being placed quite forcefully on the table, rolling eyes) and the wine waiter (who tried hard to convince us that a standard Valpolicella was the same as a Valpolicella Ripasso) were so poor that we did not return, choosing instead to dine at the alternative venues. Having said that, the staff in Chartreuse and Prime 7 - where we managed to dine several times - were very good indeed, as were Setti Mare. The Pool Grill staff were acceptable, but lacked the finesse expected on a Regent cruise. There also seemed to be frequent problems with the coffee machines at the Coffee Corner, which led to queues at the service counter. We were also very disappointed to find, on four separate days, that we'd been supplied with bath towels which were worn into holes and/or frayed. After the fourth occurrence, I mentioned this to the Reception staff, and in fairness it did not happen again. The point, however, is that with a company such as Regent which claims "luxury" status, it should not have happened at all. The "acid test" is whether we would take another Regent cruise, and the answer is yes, we would, given the right itinerary. However, there were unfortunately too many small negatives to make Regent our first choice. Read Less
Sail Date August 2019
The biggest asset Regent have are their staff. The suites are well designed, larger but why no chair other than a desk chair and the couch is poor. The bathroom/ shower is excellent. The Veranda restaurant has a lot more space ... Read More
The biggest asset Regent have are their staff. The suites are well designed, larger but why no chair other than a desk chair and the couch is poor. The bathroom/ shower is excellent. The Veranda restaurant has a lot more space outside and the chairs are much improved. The tables are already getting chipped. The Speciality restaurants, Prime 7 , Chatreuse, and Pacific Rim are good although some a little inconsistent. The main restaurant The Compass Rose resembles a cafeteria, although smaller than on other Regent vessels the lighting is horrific ( think Las Vegas ), the service stations are many and the used plates and plastic covers are in full view. The extensive art work may be an acquired taste....to many the majority of the hangings are dark, ugly and disturbing. The balcony windows whistle even in light winds. The cooking smoke from the pool grill wafts across the deck permeating clothes There is no access to the bow of the ship outside at any level .99% of gusts have no front view except from the Observation Lounge where the dark glass is so dark, observing anything is difficult. The rear entrance to Compass Rose has been closed off meaning for some a route march to the entrance. Some lifts are "flask" shaped with a narrow entrance....dangerous as are the steps in the theatre. Those steps are badly lit. The disembarkation arrangements in Miami were a shambles and the Hop on Hop off tour with Big Bus a nightmare Read Less
Sail Date November 2016
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The ... Read More
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The activities are OK . The gym has nice new machines, however instruction in how to use them is lacking . Ports on this cruise were well chosen . [ Athens to Venice ]We particularly enjoyed Koper [Slovenia] and as well Kotor . Of course Venice is nice ,as usually ,however time there is short unless you stay over [ recommended for 1st time visitors]. Some of the shore excursions were a bit too long ,especially when there is rain . Two excursions during heavy rains [ Kryka ,Lake Bled] were downright treacherous . Some of the paths/steps were very slippery and an accident waiting to happen . Something else should have been figured out for those conditions! Disembarkation was a disaster [4 am ] .There were not enough crew available to give directions and we nearly got lost . Air scheduling on return was also a complete disaster [ Iberian Air ] and the plane was scheduled to be retired in 5 days . [not a good thought for Transatlantic flying ] It took 27 hours for us to get home from Venice ,which is very Unacceptable !! Dining is for the most part ,excellent . Prime is very good ,and had excellent service .Compass rose was outstanding for us, because several servers made it special [ Enrique ,Irfan and Rebecca!]. Lunch in Koper [Lake Bled] was very good , Kotor [Highlights of Montenegro ] lunch and restrooms bad. Chartreuse was not very good and perhaps too over the top on the menu . Entertainment was so- so . The onboard crew entertainment was somewhat amateurish and a tad repetitive . Naki Attaman ,the pianist was outstanding and the Violinist was also good . John Barron [cruise director did an entertaining show himself and has a good voice. Overall maybe 3-4 nights out of 9 or so. Service was mostly good . A glaring deficiency was the frequent lack of Wi Fi . We were sold a cabin with ""free Wi Fi "" ,however if it does not work; then money wasted and there should have been a REFUND!. The tech ,person was not overly friendly ,and the hours for assistance with Internet and computers were severely lacking . There should be two [2] The persons on board for I.T. Overall ,this cruise was not up to our expectations .The whole experience seemed a little "off" compared to prior cruises on the Regent Voyager . We would probably not use Regent ,again . Perhaps management needs a little boost ? Read Less
Sail Date October 2016
Positives-Amazing weather. Best butler. Great food in Sette Mare and Prime 7. Nice pool & aft infinity pool lovely but hard to access.Fun experience in Asian restaurant. Entertainment - such very good shows-loved the Opera Girls. Fun ... Read More
Positives-Amazing weather. Best butler. Great food in Sette Mare and Prime 7. Nice pool & aft infinity pool lovely but hard to access.Fun experience in Asian restaurant. Entertainment - such very good shows-loved the Opera Girls. Fun cruise director. Love David Nevin's show. Liked breakfast in Sette Mare. Negatives- Cabin(see below). No outdoor bar. Bad excursions with crummy buses(they were only 1/2 full and should have used smaller more modern with legroom etc.) Impersonal, robotic service on deck & lounges. Two ports changed because of conditions(1 meter seas-seemed overly conservative). We had no excursion planned for Portofino and when changed to Genoa the ship only accommodated people who had booked tours & didn't provide a shuttle to Portofino. Chartreuse was so disappointing- timing way off, service awkward & not professional. Would nave enjoyed a ship formal night.Things like caviar at breakfast on Sun-we just stumbled upon and felt it might have been better communicated. Bad communication about any changes-seemed guest's responsibility to study newsletter for new info. Read Less
Sail Date September 2016
Previous cruises with Seabourn and Regent Mariner. Very disappointed, inconsistent quality of service in the Compass Rose, dismissive concierge staff and a Captain who is rarely visible and walks past passengers ignoring them. Many ... Read More
Previous cruises with Seabourn and Regent Mariner. Very disappointed, inconsistent quality of service in the Compass Rose, dismissive concierge staff and a Captain who is rarely visible and walks past passengers ignoring them. Many complaints from passengers about poor service and poor quality of food in the restraunts. The Cruise started badly, on boarding presented with a card thanking me for choosing Regent to celebrate my Birthday and asking what might and in which restraunt I would like to celebrate my Birthday. Filled the card in, on that night in the Compass Rose my Birthday was ignored, after 3 1/2 hours only two courses served, vegetables arrived after I had eaten my main course, and not even a happy birthday. Two nights later, sitting in Stars Lounge, the vibration was so bad that a drink from the tabled behind vibrated off, hit me in the backed and sprayed my brand new cream jacket with baileys. 3 cleaning attempts failed to remove the stains, at first Concierge were dismissive, suggested I claim off the person drinking the Baileys, then and only when Inasked them they agreed to dry clean it, to no avail. They then sent me a note, 'refer to customers insurance'. Totally dismissive. This is a design floor, a tiny table with shiny marble, no lip, on a ship that is renowned for vibration. It is a design weakness and Regent arrogantly refuse to accept it. Vibration is a real problem, it ruins the Stars Lounge entertainment and certain parts of the Compass Rose and La Veranda dining, totally obtrusive. The Shows, apart from the first, by the Regent performers, were generally very poor, one excellent singer who is leaving, the rest try numbers way beyond their ability. An excellent cellist but again ruined by the vibration. I should say that there are some excellent staff on the ship, it is by and large the top team who appear to follow the Captain's lead, the customer doesn't matter The pool deck is far too crammed, toe to head sun beds with no room to move, more like Blackpool than a 6 star cruise liner. Read Less
Sail Date September 2016
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden ... Read More
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden voyage of "the most luxurious ship in the world" would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing "issues"). In fact the ship was/is nowhere near finished and Regent put little or no thought or effort into making the maiden voyage special or memorable and we are very disappointed and angry at Regents apparent indifference because Lord knows they were made well aware of its loyal and longstanding customers' unhappiness in the mid cruise questionnaire and discussions with the hotel manager and others. This was our 7th Regent cruise and probably our last. Liked: - spacious cabins with plenty of storage and the comfortable bed facing the window/view. - quality bed linen but it's new so time will tell. Skimpy towels. - ample shaded outdoor seating in spacious public areas. - the food was fine for us (we aren't foodies and don't cruise to eat). - very smooth ride, albeit in always calm seas. - great coffee in the cafe. - excellent spa/gym facilities although the private treatment rooms are cramped and claustrophobic with no natural light. - walking track(s) on deck 12. Disliked: - tacky Vegas decor with some cheap carpets already showing signs of damage/wear and tear. Clashing colour schemes and gloomy artwork (subjective I know). - strong cooking smells in aft corridors. - poor entertainment with not one "headline" act and boring speakers. Terry Waite?! - friendly cruise director Ray Solaire is a Regent institution and is very visible among the guests but his puppet/ventriloquist act is now well past its sell by date. - in suite TV shows/movies/lectures ran on a very limited loop with no updates after the first few days. - terrible theatre design/decor with obstructed sight lines and dangerous aisle steps. - surly guest services staff with attitude (pretty standard on a cruise ship) - inexperienced wait staff lacking supervision/direction, eg, wrong wines poured or no drinks offered at all, especially on the pool deck. - lukewarm food served on cold plates. - a general sense of chaos and poor morale behind, and sometimes in front of, the scenes. - rude, unfriendly, unhappy passengers. - invisible officers except captain playing happy families with his wife and kids. - not one gala or formal night. - it just wasn't the "special" one-off cruise of a lifetime we were promised and paid handsomely for. - the maiden voyage souvenir certificate/badge we were given was actually created to commemorate the previous so-called christening voyage when the Regent CEO and his mostly comped VIP buddies went for a spin in his new ship. Either a careless oversight or Regent didn't think we'd notice? Overall? 6/10 Read Less
Sail Date July 2016
We chose this cruise as there were ports and islands we had not visited before. Our overnight stay in Venice was good and embarkation as normal but the suites weren't ready until mid afternoon. The refurbishment was not very good in ... Read More
We chose this cruise as there were ports and islands we had not visited before. Our overnight stay in Venice was good and embarkation as normal but the suites weren't ready until mid afternoon. The refurbishment was not very good in respect of the suites. Some new dark woodwork fittings which were nice but the rest was the old original light woodwork. The marble tops of the desk and table did not match and the small upholstered chair in the suite on previous cruises was missing to make room for a much larger table. The drapes were of a very heavy old fashioned material and not as nice as the original ones. The rest of the ship was looking good but there is now one restaurant less than before, but an overlarge Casino area with many machines hardly used and a very large card room. Why take a restaurant out. Unfortunately the outside of the ship is looking tired and in fact our verandah doors were rusted to the degree they had to be filled in. All in all as a supposed six star cruise line it was not good. We have cruised with Regent many times since the late 90s but stopped going as we felt the ships were looking shabby. This refurbishment has not worked for us. Read Less
Sail Date May 2016
We have cruised many times before and chose this cruise for the class of ship and sailing date.This boat did not live up to our expectations. The food was mediocre at best. We were very surprised to find that even though we were in the ... Read More
We have cruised many times before and chose this cruise for the class of ship and sailing date.This boat did not live up to our expectations. The food was mediocre at best. We were very surprised to find that even though we were in the South of France and Italy at this time of year the tomatoes were tasteless,and the vegetables and fruit were definitely not premier. There is no excuse for not serving top quality at the rates we paid. The servers and cabin staff were most helpful and accommodating but that is where it ended. The reception never answered the telephone and we had to approach the desk to reach someone. No one seemed interested to be helpful and behaved like we were disturbing them. The excursion desk was not open most of the day. The maître d'hôtel acted very uppity and again not particularly helpful. Sebastian our waiter one evening was great! The room service staff was wonderful and as I mentioned before all of the servers really did a great job. The guides were very well informed and made the excursions fun. The one problem however was the drop off points for some ports were quite a distance from the tour and the planning could be improved. Our tour to Genoa required that we meet at 12 to get our documents and then board the tender at 12:30 to get the boat for Santa Margarita to get the bus for Genoa. There was no allowance for lunch as we had to stay on time to follow the program. All in all Regent could definitely put some effort in making this a great experience instead of a mediocre one. This is not the Crystal nor the Seabourn ... Not even close! Read Less
Sail Date September 2014
This cruise was my fourth. I've sailed Princess, Celebrity, Royal Caribbean. I'm an avid traveler and chose this cruise based on the terrific itinerary. My DH and I traveled with my parents who have sailed on Regent Seven Seas ... Read More
This cruise was my fourth. I've sailed Princess, Celebrity, Royal Caribbean. I'm an avid traveler and chose this cruise based on the terrific itinerary. My DH and I traveled with my parents who have sailed on Regent Seven Seas Mariner five previous times. Bottom line: The wonderful ship environment was not matched with equally above average excursions. Since the excursions were included in the price, we felt that we should take the offered excursions. Regent did not offer a credit for any excursions not taken. I selected this particular cruise because of the outstanding itinerary, but the excursions left so much to be desired that I will search for an upscale cruise that doesn’t include the excursions in their prices. I want to use Cruise Critic and TripAdvisor to find better quality independent excursions. In general, the tours were too crowded to be effective. We planned a pre-cruise excursion in Rome and Venice and did not use Regent for hotel or air arrangements. Embarkation: Regent was unable to tell us the terminal area in Venice until the very last minute. As we were to depart Venice on a major holiday, the ship was directed to a different port on the outskirts of Venice. (Port Marghera). Three days before departure, they informed us we were to go to the usual terminal (Port Maritima) and then take a bus from there. As a result, my privately arranged transfer had to be re-arranged due to the late notice. There was no way to drop off luggage and return to Venice without paying the exorbitant Venice transfer fees. The Embarkation process was quick and easy, with buses waiting for the 45-minute drive to the other port. Ship: The ship was in lovely shape. The rooms were amazing. They were significantly larger than any of the previous cruise ships I've sailed. We stayed in a standard veranda room. The bathroom was huge, although as noted by others, the bathtub ceiling and shower head were low. The public areas were very nicely appointed and comfortable everywhere. One afternoon, the toilets would not flush on the port side. These were fixed by the time we returned for the day. Service: All of the personnel we met were friendly and seemed truly committed to doing a good job. I particularly appreciated the cruise director and her staff. We noted that bar service was sometimes slow to take an order or forgetful to bring a napkin with our drinks. The wine stewards were not as attentive at times as well. Waitstaff were very good about getting the orders right and offering great suggestions for the meal. Activities/Entertainment: We enjoyed trivia and tea most afternoons. (Tip: look for diversity on your team). We won enough points to get some logo'd gear at the end. The gym was never too crowded and had a very sufficient set up. We didn't use the spa or pool, but there were always plenty of lounge chairs available. Dr Paula Smith provided terrific lectures on Corfu, Athens, Ephesus, and Istanbul. They were presented when the ship was underway so that all passengers could attend. Dining: My parents noted that the dining was improved from their previous Regent experiences. I appreciated the variety and quality of the food. Naturally, I didn't like everything I was served, but that's true anywhere. Sometimes what you order isn't what you expected. The Prime 7 and Signatures food was as good as hoped. I appreciated that a Signatures or Prime 7 dish was on every Compass Rose dinner menu also. I was disappointed in the sound level at Signatures. We could barely talk for the first half an hour of our meal. We had a late seating and the sound level improved after the room emptied by half. I'm not certain if there was another location in the room that would be quieter. Be wary about planning a romantic dinner there. The Prime 7 maitre d' did a nice job of arranging a Happy Anniversary surprise for my parents. La Verandah was lovely for breakfast. We ate outside virtually every day. The selection was broad. My husband enjoyed the liberal servings of smoked salmon that he had daily. Excursions: The excursions disappointed me significantly. Regent’s cruise questionnaire was not designed to solicit feedback on individual excursions. My observations: Venice: No tours offered for embarking guests Dubrovnik: City Tour. 25+ guests on the tour with no earphones. You could only hear the tour guide if you got very close to her. In order to try to be heard she stopped in places that were in the full sun. About half the group abandoned the tour in disappointment, making it fine for the rest of us. The tour was short enough to allow for a hike on the city walls prior to returning on a Regent bus. Kotor: We were unexpectedly tendered at this port. Tendering was a mess that day. We waited for nearly an hour before we were taken ashore. Again the tour was too large for the guide to be heard unless you huddled around (Town of Kotor and Bay of Kotor Heritage). People abandoned the group again. Corfu: Unless you paid for a Regent Select tour, there were only two tours on Corfu. So 700 passengers went to two places. Plus every other cruise ship in Corfu went to the same places also. There was no staggering of the starting times within one tour, so people on the last bus had to wait significantly longer than those on the first. At the Achilleion Palace they provided the “whisper units” that made it easier to hear the guide. Zakynthos: The tendering was much smoother on Zakynthos. This island is off the beaten path for most Greek Isles tours, but we enjoyed it very much. We were also lucky enough to be in a small group due to a large number of no shows. The local taverna stop with traditional dancing was a highlight. Athens: We took the long Acroplis, Plaka, and New Museum tour. The Acropolis was a madhouse. Again, we were in a very large group with no audio support provided. The group probably waited 45 minutes for people taking a pit stop or being inconsiderate in returning on time. This didn’t extend the trip, just reduced the information presented. The Plaka lunch provided was good although everyone was disappointed that the “free wifi” at the restaurant didn’t work. Santorini: We paid for the Food and Wine Trails upgrade. We didn’t get what we paid for. It was to include stopping at two wineries, but instead it stopped at only one. We only tasted three wines and that was during lunch and not separately as stated. These were tasting pours, not lunch pairings. At the end of the meal, dessert wine was tasted without dessert. The tour was to include two town tours as well. One stop just walked us to a square with instructions to meet there in 1.5 hours, the other location was just a drop off and a chit to take the gondola back to the port. I went to the Destinations Desk upon our return to report that the tour did not meet the advertised plan. I asked for some consideration as we paid $179 per person for this tour. The manager was sympathetic as appropriate but he needed to discuss this with the “head office”. Three days later we received a courtesy discount of 10%. I’m surprised the manager wasn’t empowered to take action right on the spot. 10% seemed an insufficient discount as well. The letter we received did not acknowledge the detailed problem or any planned corrections, just noted the discount as “goodwill”. Marmaris: Daylan River and Caunos. The River tour included an interesting boat ride. Note that there are only a few rock tombs to see. The photos on the website are basically all of them. The one-hour extension of the river cruise to Istuzu beach was a waste of time. The boat just cruised among the reeds and you couldn’t see the beach. The river runs behind the beach and the boats didn’t stop to let us out to see the beach. The Caunos site wasn’t very interesting compared to Pompeii or the upcoming Ephesus. The water was lovely here, I wish we had gone to a beach instead. Ephesus: Regent didn’t offer a tour that included both the Virgin Mary’s house and the Terrace houses, so we did an excellent private tour instead. Some people on a Regent’s tour passed us in the Terrace houses. I watched for a bit and realized they spent only 1/3 the time that we spent visiting these amazing houses and again it was a large group. The people near the back couldn’t hear at all. We were glad did not have to attend the carpet sales pitch either. Istanbul: Although we overnighted in Istanbul, we didn’t arrive until 2:00pm and couldn’t take any excursions with Regent on debarkation day. The tour guide for our Blue Mosque and Topaki tour was rude, he walked faster than people could keep up, told everyone that it is usual for people to be left behind, and begged for tips at the end. Debarkation: Fine as we were the first off the ship as we arranged a private transfer.   Read Less
Sail Date July 2014
I recently sailed on the Regent Mariner on a 10 day Mediterranean cruise. It left from Rome and finished in Venice. I was sailing along with 12 other members of my family- it was somewhat of a family reunion for us. We did spend one night ... Read More
I recently sailed on the Regent Mariner on a 10 day Mediterranean cruise. It left from Rome and finished in Venice. I was sailing along with 12 other members of my family- it was somewhat of a family reunion for us. We did spend one night in Rome as part of the cruise package. The hotel was lovely and served us a great breakfast. The name of the hotel was the Hotel Majestic. We were transported by bus to the ship- about a 45 minute drive. On the way, we were told by our guide that the bus would be stopping at a rest stop because the ships computers were down and they were not prepared to check us in- so rather than wait at the ship terminal- we would wait at a rest stop where we would be more comfortable. When we finally did get to the ship, the line in the terminal was forever! And we found out that the computers weren't down, they just are not prepared for very many people to check in at one time. They need to get that fixed- I have traveled on Royal Caribbean- which has quadruple the number of passengers- and the check in was better than on Regent! Also- I have sailed with Crystal, which is a closer comparison, and the check in on Crystal Cruises is much better with no wait at all and friendly people... The food on this ship was hit and miss. I had some very good meals onboard, but I also had some not so good and the service was not great. This crew did not seem very happy and they certainly did not go out of their way to please. At one dinner, they forgot my husband's salad and sorbet- no big deal, but they just didn't have their timing of courses down- it was as if they had not been trained well. One unique thing about Regent is having excursions included. As a group, we had signed up for some excursions together. We ended up having to go on different busses because some in our party got to the staging room a few minutes before we did. We were not made aware that we were being split up- so just be aware of this if you have a large group of people you are traveling with. On one excursion, we left at 9:00 AM and didn't arrive back at the ship until 2:30- and we had no lunch! We were starving and cranky by the time we got back to the ship...the excursion was originally supposed to leave at 1:30 (after lunch), and they changed the times on us...but made no plans for us to eat anywhere along the way...they told us that since the excursion was not for the whole day, they weren't responsible for us to eat!! The entertainment on the ship was mediocre...their big shows were not great, but i was not expecting much.... One other thing- Regent booked our business class flights- our return flight left at 6:45 in the AM which meant we had to leave the ship at 3:30 in the morning...Don't ever let a cruise line book your flights!!! I would never have done that to myself!! I spoke with many people on the ship who had sailed with Regent before, and they all said that the poor service, disorganized excursions and mediocre food is not the norm- but they were all very displeased with this ship and the crew. As for me, I will either go on a different cruise line, or stay home. I could not wait for this ship to dock so I could go home- and I love cruises!! Just not this one!! Also, if you are traveling with kids- please choose another cruise line... there were about 20 kids on the ship- Regent really doesn't cater to them- their program was only for a couple of hours a day- what's the point? Crystal Cruises has a dedicated children's area- if you want a luxury cruise and have to bring kids- please go Crystal...Or forget about luxury and go Royal Caribbean or Disney...Frankly- we were treated better on Royal Caribbean than we were on Regent and that surprised me- but, sadly, it's the truth... Read Less
Sail Date July 2014
We were a small group all on anniversary sailings and thought it was good to buy RSSC since it included everything. Due to inclement weather, the cruise line skipped two tendering ports on a 10 sail! They offered no options, no alternates, ... Read More
We were a small group all on anniversary sailings and thought it was good to buy RSSC since it included everything. Due to inclement weather, the cruise line skipped two tendering ports on a 10 sail! They offered no options, no alternates, just sit in Civitavecchia and Livorno. The way they handled the situation was awful, almost everyone on board was furious. The front desk seemed bothered when we complained and treated us as though we had won the trip. The biggest problem with buying all inclusive and if you buy trip interruption, they will not give a value for the tours missed so it is challenging to get reimbursed for your loss. The price of the tours is built into the total cost and they should have offered something and cooperated with a claim, but they did not. So my recommendation is to sail on a comparable cruise line and buy the tours, if they don't take place, you get your money back. There were some good parts of the trip, the cabins are nice size and the bathrooms and closets are great. The ship could use some renovation but in pretty good shape but no WOW factors. They have added complimentary washers and dryers which was a good addition. The fine dining restaurants are excellent and the wait staff in those two areas were wonderful. The main dining area was OK, some nice presentations and a good variety of choices. There was a great variety of wine and no problem getting different types at any meal, the sommeliers were fabulous and they hosted a wonderful wine tasting. The spa and exercise facilities and staff were also great. Overall the rest of the crew and officers seemed as though they were missing enthusiasm. We had sailed on Regent before and noticed a sharp difference in attitude, at times we felt as though we were extras in a Zombie movie. The arrival back to the ship from Rome tours was very nice, most of the crew was outside greeting everyone with cold towels, refreshments and music. The on deck BBQ in Kotor was magical. They hired very good tour guides throughout. However, the disembarkation was terrible, one small van and a long hike to the terminal. Other cruise lines do a much better job and we were shocked at how poorly this was handled. Overall, would we sail on Regent again, we are leaning toward no. Read Less
Sail Date May 2013
The Black Sea ports of call - Trabzon, Sochi, Sevastopol, Yalta, Odessa, Constanta and Istanbul - were the main reasons for choosing the cruise. The transfers from the London flights were fine (except at the end), and the registration on ... Read More
The Black Sea ports of call - Trabzon, Sochi, Sevastopol, Yalta, Odessa, Constanta and Istanbul - were the main reasons for choosing the cruise. The transfers from the London flights were fine (except at the end), and the registration on board was efficient. The cabin was fine (but not as nice as the one on the Princess cruise last year), and the public areas were really dull. The staff were mostly excellent and very attentive. Probably the real disappointment were the restaurants and the cuisine. We enjoyed the Compass Rose - good lighting, plenty of space, warm and inviting. La Veranda on the upper deck we found confusing: the entry by the kitchen door with staff crossing in front of passengers, clearing stations in the aisleways, small self-service buffet area, small outdoor seating area, same menu, no maiter d'hotel ever in evidence really let it down. We dined in Prime Seven with other passengers who were regulars on Regent. They sent their main courses back. My fillet steak was tough. We dined alone in Signatures and whilst the decor looked inviting, the evening time lighting was very poor and most un-romantic (more like a boardroom). The food was unappetising (my soup was over-salty) and the main course duck was insipid. The Maitresse d'hotel was most attentive and took my comments seriously. In-room dining had a fairly plain menu which was okay but not inspiring. It would have been nice to have had refreshing towels when returning to the ship after the shore excursions. The shore excursions were well organised but a couple of the guides were really quite rude. The guest speaker did not really address his subject and did not tell us anything much we did not already know. We do not gamble so did not 'donate' any money to the company. We did not use the internet cafe as we heard the downloads were very slow. We disembarked the ship at 08:30 in Istanbul and after a short city tour were taken with a number of other passengers to the airport for the flight to London. When it was our turn to check in, we were advised we were not on the British Airways lunchtime flight with everyone else, but on the evening flight and would therefore have to wait another four hours to check in (it was around 30C or 85F and airless in the terminal). We checked and there were seats available but we had to pay another U$150 to change each ticket. NB We met a couple from the UK who had only booked the cruise two weeks before it sailed and were on the lunchtime flight: we booked three months ahead with other passengers who were also on the lunchtime flight. I wrote to Regent who blamed the airline! Some of the passengers we spoke with on board said that they had had better cruises and certainly other cruise companies were more enjoyable. The advantage of Regent is the inclusive excursions, inclusive tips and inclusive beverages (for those who like to drink). Overall this was not enough to compensate and make it a great trip. Read Less
Sail Date July 2012
We expected a luxury cruise of 10 days calling at 9 ports in France, Italy, Greece and Turkey with a full programme of inclusive shore excursions but after day 4 several port visits were cancelled because of poor weather. The ship's ... Read More
We expected a luxury cruise of 10 days calling at 9 ports in France, Italy, Greece and Turkey with a full programme of inclusive shore excursions but after day 4 several port visits were cancelled because of poor weather. The ship's tenders could only be used in calm seas so where the ship was at anchor, passengers could not be ferried ashore safely during high winds or rough seas. Why on earth does a cruise line select ports that require tender transfers in an area where it is known that weather can be variable, especially in October? Planned excursions at the cancelled ports were also cancelled and during one part of the cruise we sailed non-stop for 65 hours looking for a port where the ship could dock. Several on-board activities were impossible during this time and alternatives were not offered. On the fifth day of the cruise we were advised that the cruise would also be affected by the pre-planned general strike in Athens that was scheduled for 19th and 20th October. We could not therefore return home on 19th but Regent had arranged for us to be accommodated in Athens for at least two nights in a safe hotel away from the expected demonstrations. However, we were warned that it might not be possible to leave the hotel during this period and all costs must be met by ourselves. The last day of the cruise at Kusadasi was to be shortened slightly to allow for diembarkation in Athens before the start of the strike. These arrangements were not acceptable and 230 passengers preferred to leave the cruise at Kusadasi. Originally we were warned that we would have to make our own arrangements for this alternative transfer home. Eventually Regent arranged for a fleet of coaches to take passengers to Izmir airport to connect with flights to Istanbul and onward connections. The cost of the land and air transfers to Istanbul and any overnight accommodation is to be met by the passenger. As yet we do not know how much this will be and as we have no official documentation, we do not know how (or whether) we will be reimbursed. So - do not choose a cruise where port visits incur tendering passengers from a ship at anchor and make sure that the shipping line has made contingency plans for alternative shore visits during inclement weather. Also make sure that you choose a cruise line that will accept responsibility for any costs incurred by curtailment or alterations to the schedule because of civil unrest that could have been foreseen before the cruise started. Cynically I wonder if the poor weather was used to Regent's advantage so that we could dock at Kusadasi in time to disembark passengers, thereby reducing costs for the company and reducing the need for accommodation in Athens. Read Less
Sail Date October 2011
This was our 4th cruise; the first time on Regent Seven Seas Voyager. We had previously sailed with Oceania and Azamara. This cruise began well in Monte Carlo but ended sadly in Athens -- more on that later. Embarkation in Monte Carlo ... Read More
This was our 4th cruise; the first time on Regent Seven Seas Voyager. We had previously sailed with Oceania and Azamara. This cruise began well in Monte Carlo but ended sadly in Athens -- more on that later. Embarkation in Monte Carlo went smoothly. We arrived early and were welcomed aboard with champagne. The Voyager looks like all the other ships in its class, but appeared extremely well maintained and updated. The interior decor was a blend of browns, beiges and wood tones which may be calming to some, but appeared a bit drab to me. The two atriums fore and aft were a nice change, light filled and contained 4 elevators and open stairwells making transition between decks quick and easy. Each deck had its own convenient (and free) laundry room. Our suite (938) was surprisingly large and airy with a walk in closet, a large bathroom with tub, separate shower, and plenty of storage space. The sleeping area contained a comfortable king size bed and two side cabinets. The seating area was spacious with full size sofa, table and 2 chairs, a desk and built in cabinetry with additional storage and mini bar which was kept well stocked. Our request for our favorite bourbon was honored quickly. There were two comfortable chairs and a table on the veranda but we rarely used it. Regent did well with its complimentary wine, liquor and beverage service. The evening wine offerings were generally good, with only one exception. Note: If you do not like the evening's selection there may be another available, just ask -- otherwise you can purchase an individual bottle. Unfortunately, dining aboard the Voyager was disappointing, with rare exceptions (a filet mignon that was done perfectly, was tender and delicious, and two appetizers that were fabulous.) Of the four dining options, Compass Rose was the best, although entrees often had an Indian/Oriental theme. We had an acceptable meal at Signatures on the first night, but we should have skipped Prime 7 entirely. La Veranda had limited selections at breakfast, disappointing pastries and nasty fruit juice -- avoid the pre-made eggs and order an omelet. Lunch selections at La Veranda usually sent us outside to the Pool Grill, which consistently offered a great selection of burgers and sandwiches. Overall service was generally very good, with some crew exceptionally helpful, some first timers who were not as 'polished', and others surprisingly snobbish. Note: Room service was simply outstanding! The entertainment was loud, very loud. Enough said. Shore excursions -- the hillside towns and winery above Saint Tropez, the walking tour of Florence (although the commercialism at Pisa was tacky), the wonders of Rome (despite the heat in St. Peters Square awaiting clearance through Security to enter the Basilica), Pompeii, Kusadasi (the ruins of Ephesus and the rug making demonstration), and even the cold, fog covered, pouring rain of Mt. Etna were simply outstanding! Unfortunately, the weather turned absolutely awful on day 5 and we were unable to make port calls at Amalfi, Zycanthos, and Santorini since the seas were too rough to tender into shore. Regent chose to dock in Messina rather than Taormina to get out of the storm. I should note that the ship's stabilizers really did their job, keeping the ship fairly stable despite the high seas. In addition, at the same time, we were informed that Athens would experience a two day port strike and air traffic controller strike on the day we were to disembark the ship and return home. (Note: A strike had been proposed long before we left home and the State Department has issued a travel advisory for Greece, so I had inquired if Regent had considered altering its disembarkation port (Athens) and was told 'no'.) From that point on, things went down hill. Communication from ship's staff was constantly changing causing enormous anxiety among many passengers, but I felt the crew did try very hard to handle this crisis. I have a feeling that information from Greece was constantly changing, creating havoc for the crew's plans, and which affected the lack of information to passengers. However, over 200 passengers chose to leave the ship in Kusadasi, Turkey, rather than go on to Athens. The rest of us had no choice but to continue on to Athens. We had made our own hotel and air transport plans and the changes required due to the strikes were very costly. Regent did, however, transport us to our hotel. We spent two days in Athens, unable to visit any national landmarks except the New Acropolis Museum, walk around the base of the Acropolis to see what we could see through locked gates, and stroll on the Plaka. We also had the pleasure of listening to the roar of the demonstrators, smell the smoke of lighted garbage and incendiaries, and watch the strikers parade the streets with white painted faces, tear gas masks or scarves over their faces. On our last night, the Athens motorcycle police chose our street to 'stage' or get ready for evening demonstrations. As a result the Plaka closed down and we were fortunate to find a restaurant open for our last dinner in Athens. Regent is a well liked cruise line. We met several couples who had traveled many times with them. However, our experience was that it was not up to the same standards as other small ship cruise lines we've sailed with, and would have to think carefully before booking with them again. Read Less
Sail Date October 2011
Itinerary: Monte Carlo -Livornia-Civitavecchia-Sorrento-Naxos-Rhodes-Kusadasi-Piraeus (Athens). Dates: 10/22/05-10/30/05. Our experience: me (4th cruise mostly HAL previously) wife (15th -HAL, Crystal, Carnival previously). Embarkation: ... Read More
Itinerary: Monte Carlo -Livornia-Civitavecchia-Sorrento-Naxos-Rhodes-Kusadasi-Piraeus (Athens). Dates: 10/22/05-10/30/05. Our experience: me (4th cruise mostly HAL previously) wife (15th -HAL, Crystal, Carnival previously). Embarkation: Flew into Nice, met at airport and placed on bus. Driven to a hotel. Left in a large room with complimentary drinks and treats and told to stay put for about 3 hours. Much grousing from fellow passengers. Aside from going to the bathroom, nothing to see or do. Finally bussed to ship, boarded and went to room, luggage showed up an hour later. Rating: 2/6 Cabin: Nice size, clean. Separate shower and tub. Whenever you opened the door to shower, you were met with a blast of sewer gas. Cabin attendant pleasant but not around all that much. Slow to restock no-cost minibar. Telephones do not work that well. Nothing special about cabin to kick up above rating of 4 out of 6. Food: Despite all the wondrous reviews that they insist you see every time you turn around, we found it "eh". Portions are always small and despite 4 foot long elaborate menus descriptions, very little on plate when you get it. Wine steward poor - pushing a red and white every night but can't handle a significant order well or gracefully (and insists on your room card to charge it the second you order it! Where does he think I'm going to go before drinking it???!!!) Waiters: some Filipinos great (and, significantly, trained by other lines) whereas Caucasians very mixed in quality. Many did not work well as a team e.g. one offers pepper and then another shows up 5 minutes later and offers it again.) Dessert tea does not hold a candle to the midnight one done by HAL. Only heard one other passenger think the food was "great". Most were disappointed. Would only give them a 3 out of 6. Restaurant decor: very average. Nothing stands out well nor are there clear themes. Therefore, why bother going to Signature or Latitudes restaurants? La Veranda/Mediterranean Bistro good. Compass Rose definitely blase. The menus are not all that attractive. Ship decor: clean, neat, unimaginative. Ship well-kept. Seems to be a good ship crew. Had our first ever bridge tour- no other captain has ever allowed on any of previous cruises. Captain conducts tour himself with second officer. Captain very friendly, shakes hands, pulls out charts to show you things, very nice (unlike on Crystal where Captain refused to shake hands for "health reasons".) Security: Minimal They hold your passport so you are bopping around foreign countries without significant ID. Swipe your guest card and you are on or off. Only had my purchases inspected at two stops. Metal detector turned off most of the time (my wife has pacemaker so has to ask every time- that is what she was told). Fellow passengers: this is not a cruise for anyone under 50. Lots of diamonds well-dressed and courteous. Only one formal night which seems a waste of time to pack a tux for. Families: as above, forget the kids for this one. Also, twenty-somethings will be reading a book. Shore excursions: Completely incompetent. Packaged for the 50 plus crowd. Spent 8 days on the Mediterranean and could not get IN it the whole time. No diving, no snorkeling, no beaches, no boat cruises, no whale watches, no sailboating etc. etc. Tours poorly organized and over priced. The tour people only know what the shore agents tell them and they don't try too hard to find out things for you. Personalization of tours as we did for Rome is very expensive and the people they find for you not that good or knowledgeable. zero out of 6 for this. Spa: Spa treatments good with La Carita. Gym smallish with treadmills that don't work well consistently. HAL ships much bigger gym with better quality equipment. Disembarkation: crowded with lines, confusing. Bused to Hotel Intercontinental where bus driver left our bags IN THE MIDDLE OF THE STREET and drove off!! Long wait to check in Radisson people running around shouting but not achieving anything. Once checked in, Hotel Intercontinental wonderful. Room service so good we ordered everything on the menu and ate like starving refugees. In the morning, we were supposed to catch a bus by Radisson to the airport but they had screwed up so bad the day before we just got a taxi and did it ourselves (had to eat the voucher) but got checked in quicker. 0 for 6 for this. Overall rating: 3 out of 6. They do NOT rate 6 stars in anything and I don't know who is giving it to them. Will cruise other lines. This ship and line don't rate a repeat and are not worth the extra money you pay. Read Less
Sail Date November 2005
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