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83 Regent Seven Seas Eastern Caribbean Cruise Reviews

We booked this cruise as kind of a last-minute getaway for my wife's birthday. Figured what better way to celebrate a milestone than being in St. Maarten on an all-inclusive luxury cruise, right? Here's my breakdown of the ... Read More
We booked this cruise as kind of a last-minute getaway for my wife's birthday. Figured what better way to celebrate a milestone than being in St. Maarten on an all-inclusive luxury cruise, right? Here's my breakdown of the ship, crew, etc: Common Areas: Again, I saw no signs of wear - the crew was ALWAYS cleaning, painting, tweaking, etc. - I really can't find fault anywhere.  Seriously.  One lunch at Compass Rose, I saw that all of the LED accent lights were off-white, but one 8' section was light blue.  That's honestly how deep I had to dig to find anything I didn't think was perfect. Dining: Probably the best I've had in recent years.  One evening in Compass Rose, I had an entree delivered that was merely warm.  Just one.  I know this has been a point of contention lately so I was watching out for it, and I really don't see a problem with it at all.  It may be a problem in other venues or in other sections or with other servers, but good Lord, I didn't see it.  All other times, my courses were delivered hot and delicious. I had previously had minor problems with service in the pool grill/bar area.  Well, THAT'S obviously been addressed.  I couldn't finish a meal or a snack or a drink without being visited within 30 seconds asking me what they could bring me.  I guess corporate really is listening.  Pool service went from barely passable to superb between our last cruise and this one.  Kudos, Regent. Crew: I figured it would be good when we were approached by Francisco about 5 minutes after boarding and he said, "Hey, I remember you guys - how are you?"  This was from August '17.  And he remembered us.  He then said, "Welcome home" - and that set the course for the rest of the cruise.  We recognized quite a few staff and crew and they all made us feel very welcome.  Not once did I encounter anyone who wasn't smiling and eager to help.  I usually see about one or two gloomy Gus types on a cruise, but I honestly didn't see a single one this trip.  It was very refreshing. Officers/Staff: We didn't interact much with the staff other than the GM, Davor, who seemed to be everywhere on the ship at the same time.  The man runs a tight ship, literally.  The CD team was Andy and Tammy and they were as chipper and happy as always.  Reception and Destination Services were stellar this time - even when we were in line waiting to ask a question and the guests in front of us kept berating them, they never lost their smiles or professionalism.  I was impressed. Ports: I'll be general here because everyone has different expectations here, but we stopped in Great Stirrup Cay, San Juan, Tortola, Antigua, St. Barts, and St. Maarten.  All I can say is that there will be something for everyone in at least one or two of these ports.  There are still signs of damage from Hurricane Irma on all of the islands, but it's amazing how quickly things are coming back online.  Don't expect perfection, but most of the tourist things are up and running. Excursions: Again, many things to choose from, whether it's lying on a beach, shopping, sightseeing, or getting a bit more adventurous, there's something for everyone.  I did the parasailing, the walking culinary tour, the stingray swim, the ATV adventure, the semi-submersible, and the helmet dive.  If anyone has any specific questions about any of these, I'd be glad to try and answer them. Internet: You're going to hear different stories on this one, so take this with a grain of salt...but after years of me griping and complaining about the internet, it was actually usable pretty much every day for me on this cruise.  Usually a bit slow, but I was always able to get online.  Streaming services (Pandora, YouTube, FaceTime, etc.) were blocked on the standard connections.  I heard that Regent is offering an 'enhanced package' that gives you more unfettered access, higher speeds, and no blocking - for $39/day or something like that.  Wasn't worth it to me. Bottom line:  the full-time IT guy never - NEVER - had a problem logging in and getting internet access, whereas other non-IT people kept saying the internet sucked (or until they listened to me about how to get working again).  You make the call... Summary: Bottom line, we loved this cruise.  We usually go to the Mediterranean or the Baltic or somewhere where the travel wears you down a bit...this one was a 2 hour flight for us.  Honestly, the worst part of the trip was the 2.5 hour drive home from the Charlotte airport.  It's usually about an hour and 40 minutes, but between rain and accidents it was bumper to bumper almost the entire way.  I'd heard horror stories about the Miami Cruise Terminal but we had no issues there at all, knock wood.  We had about a $12 Uber from the hotel to the terminal, the porters got our luggage at the curb, we checked in in less than 20 minutes, and were on board by noon.  We were in our cabin at 1:00.  Smooth as silk. Our butler made us want a butler all the time.  The ship was in fantastic condition, the crew was spot on, food and service were better than any cruise in recent memory.  In fact, this cruise was so good we booked another one for next year in addition to the one we already had booked. My wife's birthday was, in her words "Best.  Birthday.  Ever."  Who can argue with that? Read Less
Sail Date January 2019
Our first luxury cruise experience. Came well recommended, and after much research decided this would be good value for a luxury xperience. Even after all that research we were not prepared for the level of service, such a carefree 10 ... Read More
Our first luxury cruise experience. Came well recommended, and after much research decided this would be good value for a luxury xperience. Even after all that research we were not prepared for the level of service, such a carefree 10 days, surrounded by sunshine and smiling faces (crew and passengers alike). Excellent food experiences, though surprisingly slightly disappointed in Prime 7, but Chartreuse was a wonderful experience. Compass Rose, beautiful, and always delicious, . From breakfast to lunch to Teatime, to cocktails,to dinner, we were spoiled in every way. Our suite was lovely, spacious, and comfortable in every way. Very comfy chairs on the balcony. Ours was the lowest category cabin, but it did not feel like it, the bed was heaven, and it was kept spotless by our by our 2 very sweet attendants, as well as keeping us well stocked with champagne, and anything else we wanted. The fresh fruit in the room was of the best quality. The included excursions were also very good. We picked this itinerary to have a relaxing, luxury experience, and we were very happy, and would definitely consider more cruises with Regent. Read Less
Sail Date January 2019
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel ... Read More
When Regent announced the launching of a new ship several years ago, like most Regent cruisers, my wife and I were very excited, and had cruises booked on it for September of 2016 and March 2017. Life intervened, and we had to cancel both of these cruises. So when we were finally able to book another cruise on it, we were chomping at the bit to experience it, wondering whether our high expectations would be met. Clearly from the title of this review, they were... although with a bit of an asterisk. The ship- Regent hypes this ship as "World's Most Luxurious Ship". As I have not been on every cruise ship in the world, I cannot validate this statement, but if there is a more beautiful ship at sea, I would love to see it. The ship is, in a word, breathtakingly beautiful. OK, 2 words. But I cannot say enough about how impressive this ship is. Prior to this voyage, I thought the most elegant ships I have sailed on were Oceana's Riviera/ Marina, but I think the Explorer has them beat. From the stunning atrium, to each and every restaurant, lounge, theater..even the men's rooms were beautiful. (And I assume the same for the ladies' room, although I have no first hand knowledge of such and will take DW's word for it. ) The hallways of stateroom decks have lovely black and white photographs. The ship is a pleasure to walk around on. Cuisine- I have long been a fan of Regent cuisine, but I am now an even bigger fan. Every cruise line's main dining rooms offer "always available" items, usually steak, chicken, salmon, and perhaps a vegetarian dish. , The main dining room on Regent,, Compass Rose, now offers as always available: Meats: Black Angus New York Strip, Black Angus Rib Eye. Black Angus Filet Mignon, New Zealand Lamb Chops, Veal Medallions, Half Roast Chicken, Pork Chops Fish: Jumbo Shrimp, Maine Lobster Tail(!!) , King Sea Scallops, Norwegian Salmon, Whole Dover Sole(!!), Branzino. With a cornucopia of sauces and sides to mix and match with them. AND with a whole array of appetizers, soups, salads, such as crab salad, Norwegian gravilax, escargot....well, you get the idea. So in the unlikely event that there is nothing on the daily menu that sounds tempting, you can order something wonderful from the always available menu. For me, this is a game changer. No more checking the daily menu and having to try for a specialty restaurant reservation if there is nothing to your liking. The only problem- major difficult decisions need to be made every single night! Life is tough. Speaking of specialty restaurants, the Explorer has 4 of them, and IMHO, all are superb. Entertainment- Several years ago, Regent changed the company that managed the entertainment talent and production shows, and I must say that for us it is a change for the better. The talent of the singers and dancers has always been wonderful, but the production shows are at a new level. They are inventive, and creative, not typical cruise ship fare. And the LED backdrops and lighting in the Constellation Theater adds greatly to the enjoyment of the show. The only downside- it seems to me that the sightlines of the theater do not seem to be quite as good as I remember them being on the other Regent ships, but we never had any problem getting seats, provided that we got there at least 10 minutes ahead. There is nice entertainment in the lounges, the Regent Signature Orchestra for ballroom, a pianist, Deborah, who has a lovely voice, and our very favorite Regent talent, Boogie and Kasia, who played 2 or 3 sets every night in the Explorer lounge. Their later set provides great fast dancing music, and the delightful Kasia gets down on the dance floor and really gets the crowd dancing. Internet- The ship had the least horrible internet experience I have had on a cruise ship to date. I guess that's as good as one can expect at sea. Sure, it was still painfully slow, but the agony was far less than I have experienced in the past. Service much better in public areas than in my state room, where it was truly agonizing. Log in and out was a breeze, and my wife and I were both able to be on at the same time. Gym- best I have ever seen on a ship. When I first walked in, I did not see any treadmills in this rather large gym, only to find out that there was another room, separated by a hallway. Plenty of cardio machines, and strength- resistant machines. And now for the asterisk- Sadly, I think that the service has slipped a tad since my last Regent cruise. Not the stateroom attendants, nor the restaurant wait staff, they were still top notch. But in the lounges and pool deck, I frequently had a hard time getting service. I do not think that this is the fault of the staff- the crew is as hard working, friendly and accommodating as ever. I think the problem is in numbers- it seemed as if there was just less staff. I have no data to support this, it is just an impression. However, this was in no way shape or form anywhere near enough of a problem to put a damper on this wonderful cruise experience. One final word- these reviews are obviously very subjective matters, everyone's opinions are different and equally valid. But I always make it a point to ask people that I meet on board how they are enjoying their cruise, and for what it's worth, I did not get one response that was not ENTHUSIASTICALLY positive. The only grumbling I heard all cruise long was about chair hogs. So what else is new? Read Less
Sail Date March 2018
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime ... Read More
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime 7, had the best steak, the chefs presentation was beautiful in every restaurant. The spa was beautiful, the staff there was also very polite, and knowledgeable. Love the steam room, ice room, & sauna, then into infinity pool was over the top classy. Housekeeping was excellent, always received what we asked for. Entertainment was as classy as ever, so much talent. We especially loved Kesha & Boogy. Bar staff was very pleasant always willing to get us any drink we asked for. Very satisfied with the ports and excursions. The art work on the ship made you feel like you were in a high scale hotel (beautiful). Only complaint (they ran out of Bud Light Read Less
Sail Date March 2018
After having been on passenger ships dating back to the Queen Elizabeth and Queen Mary as a child and being on Ships from the the Emerald Seas, The Nordic Prince in the the 70's to the evolutionary changes in cruising today, I am ... Read More
After having been on passenger ships dating back to the Queen Elizabeth and Queen Mary as a child and being on Ships from the the Emerald Seas, The Nordic Prince in the the 70's to the evolutionary changes in cruising today, I am familiar with origins and changes in the industry and appreciate its revolution. Most recently, we have sailed on both Princess and Celebrity with accommodations ranging from balconies to suites with a butler...certainly the microcosm of availability. We chose to sail Regent because of a desire to try a smaller vessel with purported luxury and personal concern for the individual passenger. The cost was about twice that of previous similar itineraries. The question is... was this worth twice the price...Categorically-NO. The ship was luxurious as advertised. The cabin appointments were depicted as they were or should I say "as the wide angle lens would have it." Certainly not a surprising value was found here. The dining was, in general, excellent. There were some exceptions to the expectations, ie A crab cocktail was inedible, the smoked salmon average. Activities were sedate and geared to an "old" crowd. Previous reviews had given fair warning of what to expect. The cruise director, Andy, and his wife Tammy were well rehearsed... to ad nauseum. Spontaneity and enjoyment were not part of their repertoire. The service and personal wait staff were outstanding, well schooled, courteous and attentive. Excursions were, shall I say, a joke. The first port was Nassau. Our party (four) chose a tour which would include going to "Atlantis". The descriptor said exactly what it would do, go there. If you wanted to get in, break out your credit card for $175.00 more. The St. Kitts excursion was to take us to a resort and a day at the beach, that is if you consider rocks and shacks a resort. That lasted at least 5 minutes before we got back on the bus to return under the guise of illness. It was really sickening. Take all the the tours you want, but, buyer beware! The questions to be asked and answered are "Was it worth it and would I(we) go again?" The answers are No and No. Value was not given for the "merchandise" received. In the future, upgrading to a fine suite on Celebrity, Princess or Royal Caribbean is more in the offing. Money would not have been the object had perceived value been given. Read Less
Sail Date February 2018
We chose this ship because it was the latest in the Regent line The ship itself is absolutely beautiful.The decor, the bathrooms, cabins, and dining rooms are superbly decorated. The speciality restaurants are glamorous and the food ... Read More
We chose this ship because it was the latest in the Regent line The ship itself is absolutely beautiful.The decor, the bathrooms, cabins, and dining rooms are superbly decorated. The speciality restaurants are glamorous and the food was what we would have expected. Great choices, wonderfully presented,and delicious. The only complaint here is that the Prime 7 and indeed all of them are difficult to get a booking. We had a Penthouse suite but even so we only managed to get in there once Our complaint was the Compass Rose. Not only was the food not up to standard but on the three occasions we ate in there, the service was poor and the food on each occasion was either cold or only lukewarm We shared a table on four occasions, all the people we shared with were delightful. On two occasions we actually all complained about the food and service to the staff, The last night of the cruise was exceptionally poor. The food took ages to come, our dining companions actually asked if the kitchen had lost our order. When my husband's steak came, it was only lukewarm and whilst waiting for his sauce to be brought, which seemed to be an afterthought, the steal went cold. While some of the staff are amazing, many in the Compass Rose seem to have a problem with the English language. Many seem very new so it's probably a training issue, and hopefully, they will improve. Read Less
Sail Date February 2018
We had been lucky enough to sail on the Explorer on the second leg of her inaugural cruise in September 2016. We thought the service and facilities could not be improved upon but how wrong could we be. There has been some fine tuning such ... Read More
We had been lucky enough to sail on the Explorer on the second leg of her inaugural cruise in September 2016. We thought the service and facilities could not be improved upon but how wrong could we be. There has been some fine tuning such as changing the time of the evening shows to 9.30 which allows everyone to eat before seeing them and more use of The Cafe with permanent barristas in there - including Dragan who always smiled and was always very helpful. Most importantly the internet was so much better, so that if you want to stream anything you pay extra but for general emails and web browsing it was free and worked very well, particularly in the public areas. I was even able to continue with my French lessons on Duolingo sitting in the coffee shop with my head phones on. We stayed the first night in the Four Seasons Miami as part of the pre-cruise package - a lovely hotel but unfortunately the whole bar area and restaurant had been hired out privately which meant we had to go out. However, there were some lovely restaurants within walking distance - the concierge recommended a very good Italian. Embarkation was extremely smooth. The standard of the entertainment has also gone up another level with outstanding singers, dancers and musicians who seemed to be able to play every instrument. Firm favourites Boogie and Kasia got everyone up on the dance floor - no-one felt embarrassed making a fool of themselves. David Nevin, the excellent assistant cruise director is a first class singer and a great 'go to' person in the event of any difficult issues, as we discovered. He also did Karaoke which was really well attended and Deborah the pianist and singer did music trivia every other day as well -always good fun and the chance for more Regent Rewards! Andy the cruise director and his wife Tammy are a delight and truly lovely - they do a great trivia quiz every afternoon and Andy is firm but fair. They are also great entertainers, with a brilliant last night Beatles session with David which had everyone out dancing in the foyer and the professional dancers also joined us to indulge those of us who like to dance - none of them had any airs or graces, they gave every impression that they wanted to join in. We had not sailed with Captain Stanislas Mercier De Lacombe before and a ship always takes its lead from their Captain. He was friendly, funny, but authoritative and calm, which was very evident when the weather deteriorated and a huge wave hit the ship one evening, giving everyone great confidence that we were in safe hands. We did not find the content of the lectures to be of interest to us, but that just might be because we are huge Terry Bishop fans and so no-one else stands a chance! We had rather hoped for pirates, the rum trade and sugar cane story rather than politics - many of us go on holiday to get away from that! However, they do have the culinary kitchen which is an excellent addition. Although Regent had had to change the itinerary because of the devastation of the Caribbean, the excursions were great - swimming with dolphins in the Bahamas, and great general tours in St Kitts, St Lucia (great land and sea tour) and Antigua with three first class guides showing us a great range of both historical and panoramic sites with time for the beach as well in Antigua. In French speaking St Barts you could just walk around to browse the very expensive shops and have a spot of lunch - although everything on St Barts is expensive, be warned! The quality of the wines has also gone up a level. This might account for why 4300 bottles were drunk in 10 days! When the Captain joked on the last night that we should be ashamed of ourselves, we decided that as a Frenchman he thought perhaps we had not made maximum effort. The food has always been good but the chocoholics teatime was amazing. Pacific Rim remains our favourite restaurant with Prime 7 and Sette Mari coming a close second. Martina who works mainly in Sette Mari provides the best entertainment and is a great addition. The bar staff were equally brilliant, making you whatever you wanted, quickly and efficiently. They were under the watchful eye of Elena, promoted last year, and she was always everywhere. All in all, a great trip, with a first class ship and first class service. Read Less
Sail Date February 2018
10 Day Eastern Caribbean Cruise on the Regent Explorer departed Miami Feb 19, 2018. First of all a shout out to "HKSILVERFOX" for a great review of the same ship and similar itinerary. I'm going to do my review in a ... Read More
10 Day Eastern Caribbean Cruise on the Regent Explorer departed Miami Feb 19, 2018. First of all a shout out to "HKSILVERFOX" for a great review of the same ship and similar itinerary. I'm going to do my review in a different fashion but since we were on the same vessel there will be some overlapping. Overall -- Fantastic experience!!! Were there issues? Yes, of course there were!! we are dealing with human beings not computers. Did any of the issues distract from a fabulous vacation? NOT A BIT!!!! Pre-cruise hotel -- Four Seasons on Brickell Ave Miami. Met some new friends when we were in line to check in with the Regent representative at the hotel. Found them again at the Edge Bar and Grill and we enjoyed some quality time together throughout the cruise. Left bags inside our suite at the 4 Seasons on the morning of the cruise as directed and they appeared in our cabin on ship by 3:00 p.m. We had driven from North Carolina to Miami making several stops for visits with family and friends therefore we parked the car at Terminal "J" right next to the ship. Embarkation -- Simple, quiet, and relatively fast. There was a Regent representative who discreetly asked to see your boarding documents before you entered the queue. He then directed you to the appropriate line. No red carpets, nothing to detract or highlight any passenger. From entering Terminal "J" to getting onto the ship it was no more than 25 minutes at 12:00 p.m. A glass full of Champagne by 12:30!!!! The Explorer Ship -- truly a work of art or many works of art depending upon your perspective. You really need to 'walk' this ship as you would an art museum because you are in one. Art is everywhere from the ceilings to the flooring to the furniture to the coverings not just the "paintings" hanging everywhere. Take the time to enjoy the photographs that line the walls on every cabin deck, truly a magnificent collection. Enjoy the Library for a few minutes even if you do not intend to read a single word. We are gamers so the Card Room came in quite handy and it too is beautifully put together. There is so much ART that some might say it is overkill. For us it was, "Oh, Look at that," with big smiles!" My DW could have spent an hour just looking at the marble flooring on deck 5. "Exquisite"!!! Not all of the "art" was to our taste but we still enjoyed trying to piece together the designer's thoughts. Spend a few hours it is well worth your time. The Explorer Crew -- truly a work of art...."HKSILVERFOX" said it best; "The word NO did not exist". I need to find the Human Resources Director that was able to put this together. These young men and women ALWAYS greeted you with a smile, ALWAYS were willing to spend a few minutes with you, ALWAYS went out of their way to make sure that your request was fulfilled if at all possible. You can't ask for any more than they gave to every passenger. The crew's ATTITUDE and strong WORK ETHOS made this cruise. HAPPINESS IS CONTAGIOUS!!! Demographics -- I believe that this sailing had a bit younger clientele than the normal Regent cruise. I think the fact that it was a 10 day cruise allowed for those still working the ability for some "get away" time. If I were to guess the median age it would have been 65 or slightly younger. This also kept the lounges and dance floors full after the evening show let out from the Constellation Theater. Karaoke was very popular in the Explorer Lounge as were Boogie and Kassia. Quiet conversation could be had late night in the Meridian Lounge with some soft jazz as background (one night). Luckily we are not sun worshipers. The deck chair hogs were out in full force on this sailing. By 9:00 a.m. every front row lounger around the pool was taken with nary a body in sight. I wonder if they were even up?? Entertainment -- from okay to excellent. I did not care for the guest performer. He was a quite gifted pianist but his shows were disjointed. From Billy Joel to Bach in 60 seconds flat. I thought if he did a Billy Joel, Elton John, Harry Chapin tribute set it would have been perfect. The shows by the full ensemble were also hit or miss. I loved Revolution but didn't care for the Peggy Lee show. The best performance was World Beat on the next to last evening. Our CD's were Andy and Tammy who gave a single performance during the cruise. I think they are headed back to Kansas for a well deserved vacation. Boogie and Kassia were a unique duo. All about energy and getting the blood flowing on the dance floor. If you weren't smiling Kassia was not happy. i also enjoyed the Regent band. They played some Dixieland and Jazz in the Meridian lounge for two late sets which were well attended. Karaoke was a big hit as well in the Explorer Lounge!!! One lady brought the house down with her version of Pat Benetar's "Hit me With Your Best Shot". You know she had done this before when she never looked at the words scrolling behind her. Culinary Kitchen -- (3 classes) geared towards the beginner so for the DW it was not something she would repeat but for the DH another story. Good wine was served, some we even made during class (Sangria). Great equipment to use and lots of fun meeting other wanna be chefs...... Regent should think of adding an ADVANCED class or two to their menu of offerings (syllabus). Gym -- loved it!!!! Machines dedicated to arms / upper body on one side and leg / lower body machines on the other. Great setup!!! The view of the ship's wake while on the treadmill or elliptical or stationary bike was mesmerizing. Made you forget the self inflicted pain you were enduring. Cold water, gatorade, fruit drinks all available in a stand up refrigerator between both halves of the gym. Never saw anyone in the infinity pool that is outside the spa on deck 5. Trivia -- they take their TRIVIA seriously on the Explorer!!!!! We took it with gin & tonics and lots of laughs. Most of the questions wouldn't be allowed on Jeopardy. Cabin -- 917 (PH-A) Quite comfortable to say the least. Large balcony that was used every morning for breakfast and every late afternoon for drinks. Adequate storage space especially if you don't over pack (which of course we did). This cabin has a bedroom (king sized bed) separated from the sitting room by pocket doors. Both rooms have Samsung flat panel televisions. The bathroom is large by cruise ship standards; double vanities, large amount of storage, extra large shower (no tub), and a closeted commode. There is also a wet bar with refrigerator in case you get thirsty. On each side of the bed there are 2 USB ports for charging your mobile devices. There are also 2 European style outlets and 1 North American type outlet. We brought with us adapters to turn the European outlets into North American types. This cabin comes with a butler who we used daily. He was great in getting us additional restaurant reservations. We had an issue the first night with the sliding glass doors "whistling" due to the strong north east winds. Our butler had maintenance come in and replace the weather stripping around both sliding glass doors the next afternoon. No more whistling!! Restaurants -- food as duly noted is subjective. I would say that we enjoyed very good to excellent meals throughout the cruise. Noteworthy for us was Pacific Rim. The lobster tempura and duck entrees were simply fabulous. Combine these with the raspberry sorbet / chocolate mousse for dessert and for our two cents you could not ask for anything better. On one occasion we had to send an entree back at Chartreuse. At the slightest hint that something was wrong the waiter had the plate off the table in a heart beat and the menu back in hand to order something else. Then came a visit from the assistant Maitre'D, then the Maitre'D to make sure that everything was "okay". New entree delivered in record time and it was very good. I suspect that someone else had to wait a few more minutes for their entree to be served. Another round of visits from the entire restaurant staff to make sure that we were completely satisfied. We ate at Pacific Rim on 3 occasions, Chartruse, Compass Rose & Setti Mare twice, & Prime 7 once. It seemed that during this cruise that Prime 7 was the most sought after restaurant. it was also our least favorite. I think that if you were willing to eat at 8:00 p.m. you can get into any of the restaurants any evening. Itinerary -- our cruise departed Miami on a Monday and went straight to Nassau. We then had 2 sea days (one rough, one not so rough) on the way to Antigua, St. Kitts, St. Lucia, & St. Barth's, and then two sea days (relatively calm seas) back to Miami. Regent does a good job of scheduling the Explorer to NOT be in ports with other ships as much as possible. In St. Kitts we did a zipline adventure that was very, very good. We had 2 full busloads (16 per bus) and Regent added a 3rd bus when demand exceeded supply. Driver / guide was excellent and gave great commentary on the 30 minute ride from the pier to our destination. The ziplining personnel were all about safety, safety, and then safety. They also were very knowledgeable about their island and the rain forest we were in. Moderate hiking required between zip lines but well worth the effort. The actual zip lines were very much FUN!!! In St. Lucia (2 busloads), we combined the aerial tram with a different type of zip lining, platform to platform. These zip lines were much shorter than the ones in St. Kitts. The personnel at the facility were again all about safety. We had a guide who had encyclopedic knowledge of the rain forest that we were in. Lots of fun for everyone!! In Nassua we had an easy excursion to the Zoo and Gardens. It was just okay. Should have done lunch at Graycliff on our own instead. In St. Barth's we did our own excursion (shopping!!!!). Antigua we treated as an off day....lounging doing nothing. Others in our party did more water related excursions. There was not one negative comment from anyone on a Regent sponsored tour / excusion. Also interaction with Destination Services was very easy. A cooking class that DW had signed up for had to be cancelled due to the market being closed on a Sunday. They gave us additional options or the choice of a refund. Debarkation -- so easy. We left the ship at 8:15, collected our luggage, cleared immigration & customs and were in our car driving towards I-95 at 8:30. Summary -- we are booked on the Explorer departing Buenos Aires on Feb. 1, 2019 in the same cabin. Enough said. Read Less
Sail Date February 2018
Having already experienced cruises with P&O,Princess and Royal Caribbean we decided to take the plunge and try the Explorer.This by no means is a cheap alternative but once we experienced this ship, realised it was a totally different ... Read More
Having already experienced cruises with P&O,Princess and Royal Caribbean we decided to take the plunge and try the Explorer.This by no means is a cheap alternative but once we experienced this ship, realised it was a totally different ball game.Having flown from Scotland we stayed the previous night in the Pullman Airport Hotel.I have to admit this hotel was actually a bit of a disappointment ,my American friends who we were to meet on the ship had a much better hotel near the port.Apparently the Pullman is used for the British people but the better hotels are for the American cruisers,dont know if this true but the Pullman was at best average.Our transport to the ship was early and very efficient,on arrival the baggage was taken then we were processed and on the ship within 20minutes.All very good so far but about to get much better.As soon as on board we were immediately offered champagne making this a lovely start to our cruise.On arriving at our Suite we were met by not one, but 2 stewards who made us very welcome.My wife and i then set off to meet our American friends to have lunch which was the start of a wonderful culinary experience.On this ship their are various speciality restaurants and we tried them all.The quality of these restaurants can not be understated as even the regular Compass Rose can only be described as wonderful right from the start,when i looked at the Versace plates i was blown away.Having read negative reports on Cruise critic regarding this restaurant ,i'm amazed as the service and food is out of this world.I would say the other Restaurants should be checked out as each have their own experience and treats throughout the event. The experience on a ship is led by those at the top and having visible officers is all part of a wonderful experience,on this Ship ,Captain Stan and Staff Captain Diego were always about spending time with the guests as were the other officers.It would appear that staff from all departments have excellent training and this shows by the way we treated. The wow factor continued throughout the cruise ,the Theatre and show lounges and bars are wonderful.We enjoyed the explorers lounge and Debbies piano playing and her lovely voice, she was a real treat.Boogie and Kasia did a real good job getting people dancing and singing along in various bars and at the pool.The pool was another lovely experience with these fantastic loungers and always had a good feel about being there.We tried the Gym which was state of the Art and very impressive.We didn't really do the shows as spent a lot of time with our friends socially.We only did one trip in Antigua on the Champagne and Lobster catamaran beach excursion .This turned out to be a lovely experience ,on the other islands we did tend to do our own thing but have to say we thought that St Barts was the best and highly recommended. We only had the basic Suite ,room number 605 which was wonderful ,our friends had a Penthouse Suite which had many other perks, coffee machine ,Bose music system etc and 2 rooms.It was stunning. When in St Lucia we had the opportunity to have a Bridge tour with our American friends and young officer(Calum) did a great job of making us welcome and showing us how state of the art this ship is, another treat from Regent. !0 nights on this ship is never enough and soon it was all over, the disembarkation was really slick and in no time we were back at Miami Airport.For us a Caribbean cruise in February is a real treat and we shall be doing this again.On reading back on my review i realise that my comments are very positive and actually the thats the way the Explorer is. Read Less
Sail Date February 2018
Introduced friend to Regent. She contacted me since her husband was out of town and she wanted to get away. I had been after them to try Regent, and this was the perfect opportunity. Regent certainly didn't disappoint. We had some ... Read More
Introduced friend to Regent. She contacted me since her husband was out of town and she wanted to get away. I had been after them to try Regent, and this was the perfect opportunity. Regent certainly didn't disappoint. We had some concerns about the activity scheduling and one of the speakers, but other than that, Regent provides an excellent vacation. Great choice. I normally do not room with anyone, but this time I did, and because of the room layout, it made sharing a lot easier. I could only suggest that another small chair be included as the couch is very small. Our room stewards were first class. Once we had told them our schedule and likes, there was never a moment when we needed to ask a second time. The restaurants are extremely well-run and have attentive staff. I did not attend the shows as I m a very early riser and the shows are very late. Read Less
Sail Date February 2018
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff ... Read More
The ship was great. Unfortunately, the weather not so much so (but wasn't within Regent's control.) The cabin was spacious, particularly the bathroom area. The dinning was excellent in all of the dinning rooms. The staff was always attentive but never rushing. I particularly liked the wine selection. The listed wines were very good but the wine steward was always quick to offer other options at my request. The entertainment was good, but somehow the musical/dance group didn't quite match up to my experience on previous Regent cruises. I am not sure if it was the performers or the content of the show. The only real downside was the embarkation and disembarkation. The embarkation had passengers lined up outside in the rain even though the indoor area was almost empty. The disembarkation was chaotic. Passengers seemed to forgotten once they had stepped off the ship. There was basically no help in finding the airport bus. Maybe Regent doesn't control that but they should have enough impact to lobby for improvement. Read Less
Sail Date January 2018
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and ... Read More
Let me say first we have been on several cruises as well as river cruises and we've found Regent to be the best; now we haven't been on Seven Seas but really enjoy ourselves on Regent. I read a couple of the other reviews and I must say the one cramugen that didn't like it and wont be back, has just been spoiled or expects too much or just had some bad luck. I can't say enough good things about this cruise, from Ship to crew to dinning to enrichment lectures. I will say on the entertainment, we usually do not attend the shows that are just the "singers and dancers"....because they [all cruise ships] have singers and dancers. They all are very good at what they do, but after a while it's just the same old thing, just different music... We prefer the individual entertainers.........that's just us. Anyway, we intend to do more Regent cruises for sure, but will go back to Oceania and others just for their variety and itineraries......... Oh one more thing........we really didn't feel like we were separate from the elite, many repeat Regent cruisers any more than any other ship; with Regent, the ships are small and repeat cruisers have a tendency to know some of the crew from past cruises and do get some preferential treatment.......naturally Read Less
Sail Date January 2018
As platinum members with Regent Seven Seas we have enjoyed many cruises on their 3 other ships. Our first experience with the Explorer, on this cruise, was so way over the top luxurious and classy, its in a class by itself. ... Read More
As platinum members with Regent Seven Seas we have enjoyed many cruises on their 3 other ships. Our first experience with the Explorer, on this cruise, was so way over the top luxurious and classy, its in a class by itself. Embarkment - The port changed terminals but guests were not told so we had to find the Explorer. The eventual terminal was poorly staffed and disorganized. They even had us guests standing out in the rain, instead of organizing the scanners further back in the terminal. Not Regents fault but management should insure with the cruise port in Miami not treat their guests so shabbily. The ship - No expense was spared in creating such a beautiful and luxurious ship. On first boarding you see the loving details of this ship. All public rooms are spacious and well appointed. Dining - From the main dining room, specialty dining rooms and the buffet you will get wonderful meals and great attentive staff. We loved all the venues but fell in love with the Asian dining room. Stateroom - We booked an F1 stateroom, and just like all the other Regent ships, the stateroom was roomy, large walk in closet, huge bathroom and larger balcony. All decorated beautifully. Excursions - After last year's hurricane, ports were removed from the itinerary and some folks were disappointed but we had been to all the ports on the itinerary and truly wanted to enjoy our first cruise with the Explorer treating the ship like our own private yacht. We went into each port on our own but for the most part enjoyed the pool area and public rooms. Entertainment - Sadly, Regent has become like so many other cruise companies and provide mediocre in-house entertainment at best. Specialty one night acts are rare. For the price of the cruise you would expect top notch entertainment but sadly, no. We certainly don't enjoy cruising because of the nightly shows. But it would be nice once in a while to have a wow show. Enrichment - What happened on this cruise? So many sea days a truly lousy speakers or lack thereof. Again, poor lecturers are becoming the norm. Overall - We want to sail on the Explorer again and again. The few negative comments here have nothing to do with our wonderful first experience on the Explorer and will no deter us from enjoying the Explorer or her sister ships in the future. Read Less
Sail Date January 2018
We chose this cruise for our Honeymoon. Prior to boarding the ship we stayed at the Ritz Carlton Bal Harbor, which we highly recommend. The ship was beautiful and we were so impressed by our cabin, Penthouse Suite 819. TV on demand had ... Read More
We chose this cruise for our Honeymoon. Prior to boarding the ship we stayed at the Ritz Carlton Bal Harbor, which we highly recommend. The ship was beautiful and we were so impressed by our cabin, Penthouse Suite 819. TV on demand had great movies and TV Series options. The service was excellent - very attentive. Our room came with a butler, although we really did not know what to do with him, he was still nice to have, and served us breakfast in our room every morning. The Food was absolutely amazing at every restaurant on the ship. We especially loved Chartreuse and Prime 7. But honestly, even the Pool Grill was great. One nice perk of the Penthouse Suite was we were able to book one reservation each at Chartreuse, Prime 7, and Pacific Rim prior to boarding the boat. When we boarded the boat we were not able to book anymore until after our reservations were completed. We booked each for the first three days, and ate at Chartreuse twice, Prime 7 twice, Pacific Rim twice, Sette Mari twice, and Compass Rose three times. In addition to that, we ate at Chartreuse and Prime 7 many times for lunch. Prior to boarding, I decided to book two cooking classes, and I am so happy that I did. They were so much fun. I personally am not into cooking, but my partner is, and I would say we both equally enjoyed both cooking classes. We enjoyed using the gym and infinity pool in Canyon Ranch. Our spa treatments were good, we had two couples massages and pedicures. Our favorite port of call was the private island, Great Stirrup Cay. We did not do any excursions through the ship. Like the other reviews, the internet was not great. I did find the signal to be stronger in the common areas. I was not bothered by this, as I had read the reviews and knew the internet would not be great. We are a same sex couple, and there were several other same sex couples on the ship. We felt very comfortable by how we were treated by staff and other guests. I was surprised at how many guests were 30s-50s age category. Most of the reviews had mentioned the demographics skewed much older. I would say about 1/5th of the guests were under 50. I think the shorter cruises have younger guests, ours was 11 nights. There were many couples on their honeymoon. There were only a handful of very small children (toddlers) and a couple high schoolers, but we did not see any grade school aged children. Getting on and off the ship was easy. Penthouse Suites do not get priority. We did not go to any of the entertainment. Overall everything was excellent, and we can't wait to go back on the Explorer. Read Less
Sail Date January 2018
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very ... Read More
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very good choice of restaurants. Because we were willing to share tables, we were able to dine in the specialty restaurants several times each. The main dining room was also attractive and well served. Waiters and wine stewards were well trained and friendly. Would not mind having the same crew on our next trip. The dining rooms did run out of grapefruits, blueberries and some other items, even though this was only a 2 week cruise. Booked another trans-Pacific cruise for the Navigator while on board Explorer to take advantage of some discounts. Cruise consultant needs some more training. Did not know much about the Navigator and did not quote the appropriate price. Our travel agent is fixing. Casino looked kind of dark and on most nights on this trip, not that much action. Spa is expensive and overpriced. Quality would have been good at half the price. Nice library, lots of small activities (sports, trivia, lectures, picture puzzles. Definitely an older crowd than any other line we have sailed. Read Less
Sail Date December 2017
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or ... Read More
The ship and staff are amazing - There I've said it !! As an ex merchant seaman and part time cruiser I do agree with Regents description of vessel being most luxurious. The staff are very good and attentive. Always willing to chat or answer questions The food is really very, very good. I am utterly at a loss when people moan about the food. The presentation, quality and choice is second to none. Always space on the ship with plenty of loungers available - maybe not right next to pool but in other areas - yes. I found all the lectures well presented and enlightening. We only missed one show but all the rest including Irish comedian, Broadway singer, Pianist / Magician, Pianist / Comedian and in house shows were all excellent. The theatre is well appointed but we always went downstairs because visibility from upstairs not the best ( Heard several other comments regarding this ) The cabin was well appointed with plenty of drawers and hanging space ( with plenty of hangers !! ) The bed is wonderful & comfortable with a huge ( in my opinion ) balcony Yes the outside furniture is moved back & covers taken off but it's outside and so they should be for safeties sake whilst at sea .The cabin stewards and room service staff attended to all our requirements brilliantly. We had several hours, one night, of poor weather and yes there were some creaks but HEY it's a vessel and should be expected. Unlike a hotel ashore there was no road noise !! We ate all all restuarants with PRIME 7 our favourite. PACIFIC RIM was also very good. CHARTREUSE was our least favourite with a visit to Italian restuarant a better bet. COMPASS ROSE had a very varied menu and again was very good. Some slight issues with time taken for courses to arrive. However as we always requested a shared table this can sometimes be the reason with some people going through menu and others not. However there is always someone to talk too and BEING ON HOLIDAY - CHILL OUT !!! We made the most of the all inclusive tours and on the whole all were very good. Sometimes marred slightly by age of buses, no room to spread out as all seats full and / or poor guides. Used the spa with our onboard credit and although good was - as always on cruise ships - very expensive. Library was well stocked and daily papers available. All the bars are well appointed with the entertainment therein being good. Did not use boutiques or casino. Only went to one shopping / port presentation but same old !! Finally whether I would sail again on REGENT I'll wait and see. It was very expensive ( For us that is ) and I will have to review the " All inclusive " part to see whether it suits us but will always remain a very enjoyable cruise to remember. My rating refers to cruise, ship & staff BONUS ---- NO PHOTOGRAPHERS HANGING AROUND EVERY CORNER, ASHORE, ETC Read Less
Sail Date December 2017
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the ... Read More
We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the stairwell. Wonder who passed that inspection. We were not made aware of our cabin number until two days before embarkation. For good reason. We paid $11,000 for the smallest accomodation on the ship. Contrary to all other ships, we were not taken to our cabin, no steward to show us around the cabin. There was a bottle of champagne and two glasses that quickly disappeared the next day. No water pressure in the mold smelling shower. AC had to be fixed, TV remote not charged, bedspread not needed, looked and smelled bad. A layer of dust would settle on our shoes each night. Helps to vacuum UNDER the bed once in a while as seen with the dust on our luggage. It took three days, to make staff understand that we wanted diet soda in our refrigerator. That was the ONLY thing we had asked for. Many times, veranda furniture was stacked. We had to pull it out and place cushions. Interesting that there we not enough hangers when we used the cabin, but on departure day, an abundance of new wood hangers we placed in our closet as we left. Best restaurant "Pacific Rim" great service. Chartruse is neither French nor noteworthy. Needed a chain saw to get through two lamb chops. Waiter will pull out our chair, but where are they when the heavy chair will not slide on carpet. It is a struggle. Waitstaff will either buzz around you or are no where in sight. Many times on the Veranda a waiter would say he would get something for us and then disappear, never to be seen again. Very bad system for breakfast. Sometimes numbers on tables, sometimes not. How may times was coffee served with no cream. You waited until your coffee got cold to find someone to bring cream. I thought the two went together. Waiters very nice around the pool but elsewhere??????? Steak house, chef was disappointed that we didn't give him accolades. We asked for decaf We were given just the opposite and didn't sleep the entire night before departure. We are not wowed but furniture or fixtures. If Regent thinks that makes them great, they are dead wrong. It is the service and the graciousness that you remember. Read Less
Sail Date December 2017
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back ... Read More
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back booking on Celebrity based on the desire and a promotion to try their “most luxurious cruise ship “ That said, expectations were very high. Embarkation was delayed for security reasons which slowed things down but we made our own way to our cabin. It can be called truly all-inclusive however there is a kind of a catch to that. We didn’t truly realize it till we were on board. For us, there was a distinct perception of a subtle Class tier structure. We should have spotted it when trying to pre-book the “free shore excursions.” Bottom line is the more you pay, the earlier the access to availability which if you book later in the season can limit your choices significantly and there’s not on board credit offered if there are no tours suitable for your level of excursion or capabilities. ( I should note at this time that we booked an Entry level stand by cabin and was offered an upgrade for a fee which we took advantage of, though it did not include the usual perks associated with it. Just the cabin. ) We also got the distinct impression that when we arrived at the main dining room and asked for your cabin number, I believe it displays more than who you are in the order of things. On a number of occasions we were lead to a table for two in what I’d consider the highest traffic area in the dinning room. By the Kitchen..... even though there appeared to be room elsewhere. In our opinion, for this level of cruising, should never be offered as the noise and related commotion makes dining quite unenjoyable. The time it took to order and move through course by course was very long as well. When we were offered a similar table a few days later, we declined and waited, then were seated by a window and the service was speedy to say the least. Thereafter, we always had an acceptable table which leads me too the phrase.... “squeaky wheel gets the oil” so to speak. NOTE: Our comments have no bearing on the staff. They do as they are instructed from above. The staff on the ship are exceptional in every way from attitude to level of service. Cabin stewards to food and beverage and guest relations. We have to single out two in particular who work in the lounge just outside the main dinning room. Maya and Oksana who bar-tend made us feel very welcomed and took a genuine keen interest in our daily activities when we stopped by. The food on the ship was pretty bland and average for the most part. Mind you the presentation was fine. Maybe my wife and I are a bit more picky than most but much of it seemed to lack the flavor we enjoy. Not something I expected as it didn’t live up to the level of quality this ship displays. Room service always missed at least one small item in our order and poached eggs came hard boiled. Omelets were ok and eggs sunny side up. The toast on the other hand was hospital food. We could get over that and laughed every time as the bread offerings in the various dining venues were far better and more interesting as I believed are all fresh baked. Oh yah… frozen French fries…. Not. We dined in all specialty the restaurants which were to us unremarkable. However, Sette Mari at La Veranda, which is Le Veranda by day, is the exception, offering Italian cuisine which we found very flavorful. We dined there several times as a result. NOTE: ask for seating outside if at all possible as the main room is much too noisy and sitting outside in the warm breeze is the best! The ship itself is to say the least, very beautiful. The main rooms, dining and artwork are all exceptional and tasteful. The pool is warm salt water and inviting. Great if you have a bit of joint pain. It truly is a gorgeous ship. No doubt about it. The crew are always doing touch ups at every port stop it seemed. For the shore excursions that we did have access to, these were handled very efficiently and Regent Staff and check in system was smooth and worked very well. The entertainment…. The technology on board is great. Good sound and great visuals. Two show productions stood out while the rest and guest artist were average. Again for this level of cruising it should be much better in our opinion. Also a bit more contemporary. A lot less old school.... less 40s and 50’s, not that there isn’t a place for that but something a bit more current would be nice. The entertainment in the lounges were good and worked well with a pre-dinner drink environment. Having been in sale some 30 years, a small personal comment to those in the luxury cruise ship marketing department. Never ever underestimate your entry level cruiser as they may be your next high end client just checking you out to get a taste to see if you walk the talk.... or the main stream couple who worked longer and harder for the same experience. In closing, we all experience the world around us differently and opinions will vary. Would we cruise with Regent again? Likely not, as we found main stream cruisers much more friendly, open and not as pretentious. In many cases its a better value. Read Less
Sail Date December 2017
Billed as the most luxurious ship ever built, the Explorer lives up to this accolade. The incredible artwork and Murano glass in the public areas lend an air of decadence to the space. Speaking of space, this ship has it in abundance! ... Read More
Billed as the most luxurious ship ever built, the Explorer lives up to this accolade. The incredible artwork and Murano glass in the public areas lend an air of decadence to the space. Speaking of space, this ship has it in abundance! In concierge suite 644, we loved the extra room on the side of the bed which was positioned to give a view out of the windows, a genius decision. Storage space was so generous we had at least 10 empty drawers! Dining in every venue was exceptional. Our favorite was Pacific Rim and we were able to eat there 3 times. He loved Compass Rose for breakfast and we both enjoyed dinner there as well. The menu offers a "make your own" list of entrees and sauces so you could always find something to love, even if the daily menu was lacking. It never was! The pastry chef is stupendous. Beef offerings in Prime 7 while delicious are too large. We ordered small portions of the prime rib and even then could only consume half. Avoid a starter if you dine there, but hard to do with the temptations on offer. The most significant part of this cruise was the number passengers with mobility issues, from canes and walkers to wheelchairs They were catered to remarkably well. It was so special to know Regent could accommodate these folk. Quality of entertainment was mixed, two shows exceptional, many average. Cruise director John Barron is a delight. Excursions were excellent. We especially recommend Jenni's Spices Cooking Studio in St. Lucia, but submersible (Barbados), beach break (Antigua), and Sunnyside Garden (Grenada) also quite good. Due to hurricane, we visited St. Kitts and loved the Caribbean Cooking Experience as well. The down side was the embarkation and disembarkation handled by Academy sub-contractor. Departure from the hotel was chaotic at best. Upon leaving the ship, no clear signage or direction for picking up luggage or getting to coaches existed. We were dropped at Miami airport at the wrong stop and had to walk from one terminal to another, again with no staff on hand for directions or assistance. Other cruises we have taken provided someone who escorted us to the check in desk in a timely manner. Sadly that last experience colored our positive experience on the ship. Otherwise we would have rated the cruise excellent. Read Less
Sail Date December 2017
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S ... Read More
As with many guests , we were first time on Regent having been Azamara fans , and wanting a somewhat more up-market experience. We were lured by the “6 star” advertising, and earlier reviews. We have mixed feelings about the R7S experience. It’s noticeable that Mariner is bigger than Quest/Journey : approx 100ft longer , and 10 feet broader . ( and 48k tons as opposed to 31k tons) (and yet similar guest numbers : 700 as opposed to 650 Az guests). The interiors are more opulent, and the extra space is very evident in the public areas. The “standard” cabins have proper bathrooms, unlike the tiny shower cubicles on Azamara. But then the deck 8 cabins on Azamara are superior to Mariner standard cabins...so price comes into play. The “uniqueness” of Azamara is the staff and officers attitude and welcome. The officers on Mariner are practically invisible , as is the Captain. Even his PA announcements are very difficult to understand due to his accent. Whilst we encountered a few really great staff, the majority failed to impress. In particular they have many Eastern Europeans , and we found their attitude rather brusque , functional and business-like. Their level of English comprehension and speaking also sometimes lead to minor difficulties. They seemed under pressure a lot of the time , and thus service was inconsistent... getting plates cleared , or a refill was always slightly stressful. Each individual “incident” was trivial in itself , but you could never quite relax and get the 6star experience that Regent promise. I stress again a few staff members particularly in Compass Rose stood head and shoulders about the rest in terms of genuine care and attention. (eg we’d always ask for a table in Riskys section on Compass Rose.) This attitude issue extended to security staff : sometimes you’d be greeted with a smile and “welcome back Mr blogs”, but more often that not , they just scan your card with no words or eye-contact which is in sharp contrast to what we were used to experiencing on the Azamara. The Mariner food I believe is superior to Azamara. We are vegetarians , so cannot speak to the normal menus , but their plates looked good , lobster , steak.... There was always one vegetarian option, but once we had established contact with the Executive chef , he made daily specials for us , which were really good. We had a good meal in Signatures , the service there is particularly good and you were made to feel special. The Pool Grill always seemed a bit chaotic. The (buffet) lunch “out the back” was always a pleasure (Verandah), although vegetarian choices were very limited. There are 3 “bars” to meet before dinner..so it hasn't quite got the focus of the Azamara pre-dinner meet-up, but there is so much extra space, it still works well, either “dancing” on 6 or enjoying sunset on 12. The song and dance shows are slick and professional if a bit kitsch for my liking.. I cannot comment on the excursions as we tended to do our own thing. The free all-day champagne is obviously a distinguisher from the Az’s weird drinks policy and there’s none of Az’s crazy “only some cocktails are free” policy. (But someone told me the AZ are now serving prosecco as part of the AI wine list) The demographic was noticeably younger that a comparable Caribbean cruise last year on Az Journey. I.e. significant numbers in their 40s and 50s on Mariner as opposed to all “seniors” on Az. Dress code was followed better on Mariner than on Azamara : although there were still some “polo shirts” in the evenings , overall most folk made the effort to dress up. (smart dresses and jackets). So do I prefer Az or Regent...?...tricky...There is undoubtedly something really special about the ambience and welcome that you get on Azamara from all the staff. Does that over-rule the extra space , opulence and free fizz on Regent???? Some repeat Mariner guests told us they thought standards had slipped since the purchase by Norwegian. Read Less
Sail Date March 2017
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The ... Read More
We chose this cruise because we had been on her 10 years ago for our 50th wedding anniversary I suppose we didn't expect it to be as perfect on our 60th anniversary but didn't expect it to have deteriorated quite so much. The food was good though the service in the restaurants, especially Compass Rose was very slow. On the first few days we seemed to be chasing evening meals as if you didn't get in as soon as Compass Rose was open you generally had a very long wait for a table. When you did get a table it was still a very long wait to be served. The other alternative the Italian restaurant could sometimes accommodate but otherwise it was a long wait. As for the speciality restaurants. Prime wasn't worth the effort though Signatures was perfect, best food, best service Service in the bars was excellent though in most cases not personal enough, just professional.. The entertainment was better this time though still not enough of the better artistes. The singers and dancers were excellent. We missed the film shows as we always seemed to be still hanging around for dinner. I know the ship was due for dry dock but an overhaul was overdue. It was so tired . There is a lot more we could say but I guess most of it has been said by others. Why on earth this ship still comes out on top in reviews I don't know. It doesn't say much for other cruise lines. Nobody else mentioned special evenings in the reviews we have read, and there didn't seem to be any. No deck entertainment and the one evening dress evening disappeared between our bookin g in September and March though I had checked that there would be one. Disappointing when you have specifically bought new evening outfits .The catamaran cruise was brilliant, good fun. The last night I was taken ill but managed to survive long enough to catch the flight though a long wait between disembarking at 9 am and flying at 6.30 pm didn't help. On the flight home my husband was taken very ill and had to have oxygen and assistance on arrival at Heathrow. He was subsequently admitted to hospital and we were tested and found to have Legionella. Not what you expect from a top cruise line. We would not go again, indeed it has put us off cruising altogether. No official photographer, and hardly saw the captain. We could go on......... Read Less
Sail Date March 2017
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not ... Read More
We were in cabin 1013 concierge suite. It was very small and poorly arranged. The sitting room felt like sitting in a dark hole. Food Was ok. Prime 7 was excellent! Service was spotty. Mostly very good, but occasionally service was not professional. We felt this ship might be used as a training ship. The handgrip in the shower was in the back of the shower. Useless! One bar opened at ten outside on the pool deck. Other bars opened at 12, 1, or 2. Never were sure when. Our other trips were on the Navigator and we loved that ship! When we complained about the handgrip in the shower, we were told "yes we've had other complaints about that". No attempt to fix that. A bar costs about $25. We feel the ambiance of this cruise line has changed with the sale of Regent to NCL. The whole experience is different. Read Less
Sail Date March 2017
This is our 2nd Regent cruise and I chose this itinerary to celebrate our 25th anniversary. While there is initial "sticker shock" at Regent's high price, I won't hesitate cruising with them again because it is truly ... Read More
This is our 2nd Regent cruise and I chose this itinerary to celebrate our 25th anniversary. While there is initial "sticker shock" at Regent's high price, I won't hesitate cruising with them again because it is truly all-inclusive. If you compare pricing with other cruise lines, be sure to factor in free airfare (some cruises offer free business-class air but this one didn't), a free hotel night pre-cruise, free airport transfers, free drinks, free shore excursions, free botled water, free laundry machines (soap provided), free in-room movies, free wifi on board (it is a little slow), no charges for specialty restaurants and all gratuities are included. If Regent is still slightly higher, factor in really great food, exceptional service and only 700 guests. NOTE: A few shore excursions are extra, for instance, a private limo or a helicopter ride to a glacier (on the Alaska cruise) isn't included. Also, the included liquor list is all name brands and extensive, but if you want a $525 bottle of Louis Roederer Cristal Rose Champagne, that will be extra. Also, the casino is extra as are spa and salon services. Other than that, I believe everything is included. There is no nickel and diming. In fact, it is very challenging to spend any shipboard credit you may happen to get. (We bought clothing at the gift shop on the last day. We thought about trying the above mentioned champagne but opted for shirts instead.) As for negatives, the only casual dining available for dinner is room service. You have to dress (for men - collared shirt, no shorts and jacket optional) and dinner will take about 2 hours. Another negative might be there are very few singles or children, it's mostly older couples. And if you stay up late enjoying the music, dancing or entertainment, most shore excursions depart around 8:00 a.m. the next morning. It also takes a while to get your luggage delivered to your cabin the first day but if 700 guests each have 1 bag, that's a lot of luggage so carry with you whatever you may need immediate access to. The best way to close is to say that nearly 50 % of the guests are repeat customers. Read Less
Sail Date March 2017
My wife and I love sailing on Regent and this was no exception. They put us up in a nice Miami hotel - The Epic - the night before. Very enjoyable. Don't miss the wine event from 5-6. Met several passengers before we even got on ... Read More
My wife and I love sailing on Regent and this was no exception. They put us up in a nice Miami hotel - The Epic - the night before. Very enjoyable. Don't miss the wine event from 5-6. Met several passengers before we even got on board. Good location. Embarkation was very fast. Maybe 10-15 minutes. On board by 1230 and at lunch by the pool. Great start. We were in Penthouse C #830. Great location and layout. Relaxing. Also had a tub. Our butler and room stewards were fantastic - always there when needed. Our meals were always delicious and fun. Most dinners in Compass Rose at table #77 - better than a window seat for us. Ate at Signatures and Settei Marie -- I prefer the Italian setting at Settei Marie. Good weather every day, the main reason we went on this cruise. Warm weather and snorkeling/swimming. Unlike Europe, the excursions were OK, but many looking for good beaches and/or good shopping. Was not interested in viewing churches and galleries. Enjoyed the entertainment - especially the Jean Ann performers!! Anthe the Band Disembarkation went very well as well. In the cab within 30 minutes from getting off the ship Read Less
Sail Date March 2017
This was our 5th cruise aboard Regent, and the staff and crew were fabulous as usual. We met Anastasia, Marla and Lorraine, and saw Rahul again. SS Mariner is so beautiful, but the staff really make the cruise. Lorraine is a wonderful ... Read More
This was our 5th cruise aboard Regent, and the staff and crew were fabulous as usual. We met Anastasia, Marla and Lorraine, and saw Rahul again. SS Mariner is so beautiful, but the staff really make the cruise. Lorraine is a wonderful cruise Director and always cheerful and accommodating. Marla is a fantastic conversationalist and so friendly and comfortable to be around. Anastasia is one of the most charming and sweetest service staff that we've ever met, and Rahul is super friendly and attentive. Our cabin was 376 sq ft plus a 76 sq ft balcony. It was well appointed. Our Butler was super. We finally figured out how to use a butler, by scheduling hors d' oeuvres at 5 every day, with Martini glasses for us and our friend for whom we purchased another cabin. We'd previously reserved our cabin liquor. The food on Mariner is spectacular. We felt guilty as we usually eat smaller portions and, accordingly, a lot of leftover food went back to the kitchen. Specialty restaurants are favorites; Signatures and Prime 7. Of the 5 cruises on Regent, on this one, we spent the most time on the ship, instead of taking shore excursions. Crew Capers, the last performance staged by the crew onboard, is always tearful, as it is done by volunteers, and creates a beautiful memory of staff and the last night onboard. Those memories will always be cherished. The only issue that we had was apparently as a result of the merger with NCL and a mis-communication of management orders. On Regent, cigarette and cigar smoking is permitted in the Connoisseur Club and one area of the pool deck. Pipe smoking is only permitted in the Connoisseur Club. I'd made friends with another passenger and we smoked cigars in the designated area of the pool deck. We were approached several times (in a very cordial manner) by bar staff on the pool deck that cigar smoking was not permitted. They were very friendly, but it was, nevertheless, a little intimidating and disconcerting. On the third approach, I showed the bar staff member the RSSC website and it's rules aboard Mariner, and he apologized and we were not bothered again. Unfortunately, that was the last afternoon on board. In July, we booked Explorer for two back to back Mediterranean cruises for a total of 15 nights starting late October, and we're looking forward to seeing Hassain and Anastasia again aboard Explorer. We'll have another totally fabulous experience aboard Regent on its newest ship. We've compared other cruise lines to Regent, and honestly feel that Regent is like our home away from home to us, though, as Lorraine says on the last night of the cruise; when we get back home, take a shower and drop the towel on the floor, we're a bit dismayed that there is no one there to pick it up after us : ) A very huge Thank You to Regent and staff for our wonderful cruising experiences! We can't praise you enough for such rewarding, exciting yet relaxing times aboard your beautiful ships. Vince and Paul Read Less
Sail Date March 2017
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