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36 Regent Seven Seas Copenhagen Cruise Reviews

Went on Baltic cruise on 22 July 2019. We started at Copenhagen and finished in Stockholm, visiting Rostock, Tallinn, St Petersburg, Helsinki. We have sailed with regent before and with Seabourn. I must say this was our best ever cruise to ... Read More
Went on Baltic cruise on 22 July 2019. We started at Copenhagen and finished in Stockholm, visiting Rostock, Tallinn, St Petersburg, Helsinki. We have sailed with regent before and with Seabourn. I must say this was our best ever cruise to date. The ship is beautiful with lots of space, well laid out and felt very luxurious. We eat at all of the speciality restaurants which included the Pacific Rim which was not on the Voyager. All were excellent but we felt the Pacific Rim was the beast. It was it was a shame the cruise was only 1 week long and only had one see day to enjoy the ship properly. All of the staff seemed genuinely happy and were easy to engage and chat with. The service was also excellent. We only once had to be seated for dinner as we wanted a window seat at the Sette Mari (Italian) Restaurant. The head waiter suggested to go to the pool bar, have a drink and he would let us know when the table was ready. After about 20 minutes he personally came and collected us and showed us to our window table We went to 4 of the shows and all were excellent. All of the singers and dancers could have been on a West End show. We had a mixture of free tours, small group tours and in St Petersburg we went for the Classic Tour and paid the extra $120 dollars each which included a meal in an excellent roof top restaurant. Great cruise which was helped with come exceptional weather for the Baltic. Read Less
Sail Date July 2019
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a ... Read More
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a couple. The food was not anything special. We gave up on room service as it was always cold. Never had that problem on other ships. The staff was very nice and so was the cruise director. For the most part, the entertainment was very good. The tour guides were mixed. Most of them talked so much my ears were ringing but we had a few that were really great. On previous ships, if you did not have a reservation at one of the speciality restaurants you could show up and try to get in. Often it worked but Regent does not allow that to happen. It was an enjoyable 10 days but I think for the price we were expecting more. Read Less
Sail Date August 2018
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the ... Read More
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the Copenhagen Marriott. The morning of embarkation the restaurant was swamped with a very long line for breakfast, and bus #1 delivered us to the wrong ship in the port! It was easily rectified as the Explorer was right next door. We loved the itinerary, even though it was port intensive. Every day was a new adventure! We especially liked our 3 days in Saint Petersburg, including the Grand Imperial Evening of the Tsars, and the fact that we hired a private guide and driver for day 2. The Senior Officers included Serena Melani, Captain; Davor Josipovic, General Manager; Food and Beverage Director Stephane Carriou, Cruise Director Andy Heath, and his wife Tammy, Social Hostess. All were excellent in their jobs. This was our first time sailing with Captain Serena. She was very personable and often seen talking and mingling with the passengers. It was also our first time sailing with Andy and Tammy. They are a great team, always positive, and very talented! Loved their shows, especially The Beatles! We also enjoyed our class in the Culinary Kitchen, "Gone Fishing", taught by Linda Miller, a CIA in Hyde Park graduate. It was lots of fun, very informative, and delicious! Terry Bishop, Lecturer and Performer, was also terrific. We had the pleasure of meeting Terry on the World Cruise, and he can do it all! Lecture, sing, play the guitar, tell stories; always entertaining! The Production Cast was great, very talented! We have seen World Beat about 5 times now, and we think this was the best one yet! Other shows we saw with them performing were My Revolution and Paradis. Destination Services did a great job in getting us off on excursions in a timely manner. All were very helpful and pleasant. The ship is beautiful and we really enjoyed sampling some newer (to us) restaurants. Pacific Rim was great, and we also enjoyed Chartreuse. La Veranda/Sette Mari was a disappointment esthetically. It felt more like a large cafeteria. We really prefer this space on the Navigator. Read Less
Sail Date August 2018
We chose this cruise to celebrate our Silver Wedding and we chose Regent as we have sailed with them previously. We like the all inclusive nature of this company. Yes, you look at the headline price and wince but you never have to pay for ... Read More
We chose this cruise to celebrate our Silver Wedding and we chose Regent as we have sailed with them previously. We like the all inclusive nature of this company. Yes, you look at the headline price and wince but you never have to pay for anything thereafter – all drinks, gratuities, excursions etc are included. Only spa treatments and shop purchases are not covered. We spent $27.00 over the course of the 20 days! Another benefit of Regent is that few announcements are made over the PA system in your suite. Thus, you are not constantly bombarded with announcements etc. On sea days, the captain updated us about our position, the weather conditions etc but that was it. We opted out of the airfare promotion by organising our own flights to Copenhagen from Edinburgh and from Amsterdam to Edinburgh. Taking advantage of a car park deal at Edinburgh Airport and booking a taxi from City Taxis Amsterdam, payment to the driver, we saved about £200.00 per person of the published Regent fare. Sometimes it does pay to do your own thing. We have friends who stay north of Copenhagen so we did not have the expense of finding a hotel prior to the cruise. We enjoyed a few days in North Zealand before embarking the Regent Seven Seas Navigator. Embarkation was from noon and since the ship only holds 490 guests, there were no queues so the process was completed swiftly. The welcome glass of champagne was most appreciated and set the tone for the rest of the cruise. The ship has recently been refurbished and we did like the new colour palette in the public areas and in the spacious suites. Dining on the Navigator is either at Compass Rose, the main restaurant, La Veranda for breakfast and lunch and which becomes Sette Mare, an Italian themed restaurant at night, or Prime Seven, the New York steak house. Although reservations are required for the latter, there is no additional cover charge. I have coeliac disease and all the staff took great care to ensure the food I was eating was safe for me to consume. The only downside was that I had to order dinner for that evening before I had had breakfast! The food in all three was excellent as was the lunchtime pool service with themed buffets depending on the port of call that day, as well as the usual fare. We were fortunate to have a very good guest speaker on board, Michael Scott, who added to our ports of call with some history, geography and wildlife information. Additional information was broadcast on our suite TV about the various ports of call and the tours which were on offer. Entertainment was provided by the Regent Seven Seas band and the onboard singers and dancers whose shows were really good. Okay, they were not the same as the westend shows on the bigger ships but we refer the intimacy of smaller ships. Our cruise director, Ray, was his usual brilliant self and did a great job keeping us all entertained. There is a well equipped gym on deck 12 forward, with glorious views of the ocean, should you be so inclined. We did not make use of the spa facilities but onboard treatments are expensive, plus an 18% service charge – not for us. The staff worked very hard to ensure the cleanliness of the public areas, which were always immaculate. We liked the new library and coffee connections area, and the computer area opposite had 6 computers but as every guest has free wifi, most used their tablets, phones etc. Alex was always a very patient IT consultant and usually managed to resolve any IT issues. The Stars Theatre is over two decks with good sight lines from nearly every seat – no pillars in the wrong places! Reception was manned 24 hours per day and the friendly, helpful staff made every effort to answer all guest questions. There are also guest laundry facilities on decks 5, 8, 9 and 11 and these were well equipped and maintained. Service was fantastic and many staff knew our names, and addressed us as such, within 24 hours of boarding. Our suite stewardess, Wai Wai, was always helpful and kept our in-suite beverage cabinet well stocked with our choice of soft drinks and provided plenty of bottled water. She also provided us with our choice of wine on request. Shore excursions were included in each port of call and were generally of a high standard. We opted to take the Regent Choice excursion to Hardangerfjord – the queen of the fjords – from Bergen. This was a full day excursion with lunch included and was a fantastic experience. Our other ports of call included Lysekil in Sweden, Stavanger, Alesund, Trondheim, Hammerfest, Honningsvag – for the Nordkapp (the most northerly point of mainland Europe) – Lerwick, Rosyth, Tynemouth and Amsterdam (overnight). In addition, we had stops at Murmansk and Arkhangelsk in Russia. Our stop at the Solovetsky Islands was cancelled due to poor weather conditions which prevented the launch of the tenders. Some of our fellow guests wondered why we visited Murmansk – a not very pretty industrial port. However, this was the destination for the Arctic Convoys during World War Two and there is a great deal of appreciation for the Allied effort to keep the USSR supplied. Murmansk was under constant bombardment for 40 months and was granted the title of ‘Hero City of the Soviet Union’. The Alyosha Monument is a towering 5,000-ton statue of a lone soldier that commemorates the Soviet Arctic forces that resisted the invading Nazi army in 1941and defended the Kola peninsula. Arkhangelsk is a pretty city and was also a destination for the Arctic Convoys during the summer months when it was ice-free. We spent the morning at the Naval Dockyard- Russia’s first merchant shipyard - before heading out, after lunch, to Malye Korely, an open-air museum of wooden buildings from throughout the region. The buildings represent different architectural traditions and time periods, with the oldest building dating from the 16th century. As I said at the beginning, the headline price looks very expensive but when you consider all that is included, we think that it is good value for money overall. Read Less
Sail Date August 2018
Cruised on Navigator 3 times. Last cruise was a 20 day Northern Europe through Norway and northern Russia this summer. Interesting itinerary. Many Norway ports, into theArtic Circle, Murmansk and Archangelsk in Russia. Then Shetland ... Read More
Cruised on Navigator 3 times. Last cruise was a 20 day Northern Europe through Norway and northern Russia this summer. Interesting itinerary. Many Norway ports, into theArtic Circle, Murmansk and Archangelsk in Russia. Then Shetland Islands, Edinburgh Scotland, Newcastle UK and finally Amsterdam All Regent ships are a home away from home with white glove treatment. Caring and attentive staff. Food and dining are the best and accommodations are excellent. We loved the included excursions. No problems. The entertainment was always enjoyable. After the show, we always found a great movie before going to sleep. We always order breakfast to the suite before leaving on a tour. Simply put your choices on your card. You can usually add something not standard, as well. Always set up to meet our time schedule. We usually have a butler and although it is an extravagance, we loved being spoiled Simply the best. However, We do like the Explorer better. Read Less
Sail Date August 2018
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment ... Read More
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment was minimal and except for 2 nights... the rest were subpar. As for on board activities... when you have 2 days in a row at sea we expect more than one lecturer, and all 3 of his lectures were on International Politics. Other than that, I don’t consider napkin folding and bingo activities. There’s a tiny casino too. As for dining options, they were okay. But we expect more than that. Twice I sent my food back, once for undercooked chicken, one for burnt salmon. Totally unacceptable. The service was good. As for the excursions, most were very disappointing At the end, the transferred 200 passengers by buses to the Marriott Copenhagen. We could barely get in the lobby and then we waited on line for almost an hour. Read Less
Sail Date June 2018
Link below : https://youtu.be/QppxUPE9V5c This movie shows mini view of the ship and what Norway has to offer. Exceptional!!! Food was excellent and it was sunny everyday and over 70 degrees. No fog no rain. Perfect trip! ... Read More
Link below : https://youtu.be/QppxUPE9V5c This movie shows mini view of the ship and what Norway has to offer. Exceptional!!! Food was excellent and it was sunny everyday and over 70 degrees. No fog no rain. Perfect trip! Staff is getting ur every need before you ask. Also dancers excellent. Professional shows worth going to. Rooms had large size balancies of which a lounger and two chairs fit. Along with a table. We ate bfast and dinners on our patio. We ordered from compass rose and had incredible view while dining they the fjords. Lots of energy with all the staff. Room steward was excellent. As everything we asked for he immediately got it for us! My favorite thing was the daily excursions. Very interesting choices to pick from! Worth paying the extra to upgrade on some of the higher level excursions. Over all 6 stars. We have been on mariner, navigator and explorer is definetly the best and the newest! Read Less
Sail Date June 2018
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), ... Read More
This review is divided into three parts: the good, the bad and the ugly. It accurately reflects my experiences prior to, during and after the cruise. Not being a knowledgeable cruiser (I had only cruised once before about 20 years ago), I relied upon both recommendations from friends and reviews in the travel press to select Regent Seven Seas for our Baltic adventure. I approached this cruise with very high expectations which were not always met. The Good: 1. Our suite, Explorer category, was large, bright, spotlessly clean, beautifully appointed and very comfortable. 2. The staff were extremely hardworking, professional and friendly. I would single out our butler, Leslie, and the Excursion Desk personnel for special praise. 3. The excursions offered were interesting and well-run. 4. The pre-cruise hotel (Marriott) in Copenhagen was well-located. Our room was large and sunny with a beautiful view. 5. Our flight from San Francisco to Copenhagen on Air France (business class) was exceptional. The Bad: 1. Electronics a. The Wi-Fi, when it was working, was both slow and failure-prone. b. The staff needed two days to fix the large television in the suite’s living room. 2. Suite a. The door between the bedroom and the living room did not close properly. It was repaired immediately, but was out of alignment within two days. b. The bedroom’s sliding glass balcony door did not seal properly. During high winds, the poor seal caused a loud howling noise. c. Upon returning to the suite one afternoon, I noticed a strong toilette odor emanating from the powder room. The smell lasted for about an hour. d. The suite’s air was very dry and irritated our sinuses. 3. Dining a. Every room service order had at least one error (e.g., items missing, items not ordered and/or delivered at the wrong time). The room service menu was also extremely limited. b. The food varied from disappointing (e.g., rock-hard French fries, over-cooked veal medallions, ruined prime rib and rubbery waffles) to disgusting (e.g., malodorous beef stroganoff and inedible swordfish). The food presentation was amateurish – picture Denny’s afloat. The wines were good, however. c. The main restaurant hours appeared set to channel passengers to the buffets rather than the ship’s more formal venues. If your excursion returned to the ship at mid-afternoon, your only option would be the Pool Grill with its unappetizing buffet, desiccated pizza and sandwiches (although the Cubano was passable). d. There was a silver lining to this culinary dark cloud – I lost three pounds on the cruise. 4. Return Flight a. Our return flight from Stockholm to San Francisco on SAS (business class – sort of) was not up to Air France’s standards for service, food and comfort. My seat was especially uncomfortable. It reminded me of the troop seats in military transport aircraft. b. Regent advertises that it’s cruises include international business class air travel. Our segment from Stockholm to Copenhagen was economy although Regent’s documents said otherwise. The Ugly: 1. Booking the trip a. My ordeal with Regent’s back office began with my initial contact. My agent stated that he had only been with the company for about a year and it showed. I inquired about a specific cruise and was told it was sold-out. He attempted to steer me toward an earlier cruise which I told him would most likely not work because of my companion’s schedule. That notwithstanding, he charged my credit card for a $6,179.70 deposit without my authorization. He then sent me an email stating that I had a one-day grace period before the deposit would become non-refundable. Because I could not reach my companion (she was travelling internationally), I called Regent, explained the situation (again) and cancelled the unauthorized reservation. I then spent nearly a week corresponding with the agent before finally receiving the refund. My frustration had reached the point where I told the agent that I would no longer deal with Regent directly, but would work through my own travel agent (which is what I should have done in the first place). b. At that point, a suite on the cruise I had originally chosen miraculously became available. I told the agent I would use my travel agent for the booking. He then asked me book the trip through him so he could “get the credit.” Once I had done that, he would transfer the booking to my travel professional. Fearing I might lose the suite, I agreed. The trip was booked and the transfer made. c. When I received the preliminary itinerary from Regent, it showed my companion returning to the U.S. ahead of me. My agent contacted Regent to correct the error and was told the extra night in Stockholm would cost approximately $1,200. Given that my companion and I were sharing a room for which I had already paid, I took issue with the proposed charge. I know Sweden is expensive, but I cannot believe an extra breakfast could cost that much. It took a day to get that issue sorted out. d. Regent sent me our airline reservations approximately one month before the departure date. Upon checking them, I discovered that we were not sitting together. Sorting out this error took another couple of days. e. Regent was also less than helpful regarding Russian visa requirements for my companion (she is a foreign national). 2. Arrival in Copenhagen a. We arrived in Copenhagen on schedule and were met by a Regent representative. The representative collected our luggage and then escorted us to our transportation to the hotel. b. We registered at the hotel and then stopped by the Regent courtesy desk to check in. Apparently, somewhere over the Atlantic, we had ceased to exist – the courtesy desk had no record of us. We were told that if we really were on the cruise we would have to arrange our own transfers from the hotel to the ship. Regent’s representative didn’t seem to believe us even after we showed them the “Final Cruise Vacation Summary” provided by the cruise line. It took until the next day to get this problem sorted out. 3. Management stupidity a. On one day, the ship scheduled crew safety training at the same time excursions were attempting to leave the ship. When we tried to exit the ship, we were blocked by crew members participating in the drill. b. We went to the Compass Rose restaurant for breakfast on our final morning. Breakfast took more than an hour (not including the time it took to be seated) because the restaurant was set for dinner and not adequately staffed. Apparently, it never occurred with the ship’s hotel management that the passengers might want to have a nice “last meal.” c. While we were waiting to disembark on the final day, the ship’s crew closed the restrooms on and adjacent to the disembarkation deck. Regent is an expensive cruise line and many, if not most, of its passengers are older. Closing those restrooms showed absolutely no regard for passenger comfort. One group of women actually rebelled and forced an attendant to open a restroom for them. NOTE TO MANAGEMENT: CRUISING IS A SERVICE BUSINESS AND YOUR PASSENGERS PAY A GREAT DEAL OF MONEY SO YOU CAN EAT. 4. Post-cruise hotel a. Regent booked us into the Haymarket by Scandic in Stockholm. The room was cramped, dark and noisy. Its bathroom was so small one could hardly turn around in it. b. We considered ordering room service, but concluded there was no place to eat it. c. We ordered take-away breakfasts for our final morning (the airport transfer left before the hotel began breakfast service), but they were never provided. Read Less
Sail Date August 2017
This was our second cruise on the Seven Seas Explorer. The service was improved from last year when the ship was new. Food in Compass Rose and specialty restaurants was good but lunches in La Veranda were rather poor. It seems any time ... Read More
This was our second cruise on the Seven Seas Explorer. The service was improved from last year when the ship was new. Food in Compass Rose and specialty restaurants was good but lunches in La Veranda were rather poor. It seems any time they do buffet it is not up to standard. This also applied to one dinner in La Veranda. The Ship itself is quite beautiful and well laid out. Artwork is a matter of taste and the art on this ship is cutting edge and not for everyone. Shore excursions were hit or miss depending on the guide. More than half of them did not speak good english. They did offer a good choice of shore trips, I just wish they would get better guides. The entertainment was also a step up from last year. We particularly enjoyed the comedian/magician and the dancers. All in all a good cruise, Read Less
Sail Date August 2017
Bottom line: Incredible cruise but with a few hitches (some Regent related, most not) Boarding Explorer is always a rush for me. To my eye, it’s the most beautiful ship in the Regent fleet. I feel like the transfer and boarding was ... Read More
Bottom line: Incredible cruise but with a few hitches (some Regent related, most not) Boarding Explorer is always a rush for me. To my eye, it’s the most beautiful ship in the Regent fleet. I feel like the transfer and boarding was a bit rushed and just a little crowded. Nothing ‘bad’ really, just seemed a tad less luxury than it could have been. And of course, once we got our key cards we still had to wait a while for the cabins to be ready. No worries – a couple of cocktails and a light snack always fill that time for us. Once we got the all-clear, we went to our cabin and started unpacking. We were in 612 and my in-laws were in 611 (although they’re right above some lifeboat davits, could be noisy in tender ports if they use those particular boats). Great locations on these cabins, just aft of the forward elevators and an easy walk down to Reception, Destination Services, etc. Ship. I'm biased, I know. We've sailed on all four of Regent's current ships and we feel that Explorer is probably their best. The décor tends toward dark (dark woods, heavy furniture) but we like this - it's like being in a club environment. The layout is nice (with a few minor exceptions - aft staircase, access to the infinity pool, etc.) and everything is easily accessible. Cabin. We were in a D Concierge cabin. These cabins are physically the same as the E and F cabins but we chose the Concierge cabin to take advantage of the one night pre-cruise hotel. They also offer some additional amenities (binoculars, cashmere lap blankets, espresso machine, etc.) but we really didn't use those. We usually choose an F2 and those are awesome, too. The D/E/F cabins have an ocean facing bed, huge closet, double sink vanity, and a separate tub and shower with a rainfall head. Nice. Cabin service was fantastic. Dining. Subjective, I know, but I thought the service in Compass Rose was impeccable. I love the new menu and honestly, if you can’t find something you enjoy on board, I don’t think it’s the ship’s fault. Between the four of us, we couldn’t agree on a favorite specialty restaurant. We liked them all, but we all had our favorites. The only places I saw any issues with service were the Pool Bar/Grill (a continuing sore spot, I’m afraid) and to a lesser extent in La Veranda. Even when it wasn’t busy, water would go unfilled, orders would get jumbled, etc. Not often, mind you – but enough to be noticeable. Entertainment. Also subjective. I only attended a few shows, and these were good. Not great, but not terrible. They had some talented singers and dancers, and some who were, well, enthusiastic. Krew Kapers was (as always) my favorite show - front row seats so we could cheer on our favorite crew members! Excursions. Hit and miss. Mostly hits. Most were good, but frankly, sometimes it’s difficult to tell the included excursions from the Regent Choice excursions. Some we were on were great and we said ‘Wow, this is worth every penny’, only to find out it was an included tour, while others were ‘Meh, this is okay’ and then saw that we’d paid extra for it. I’d still rather see Regent limit both the number of passengers on each bus and the number of buses they send to any one location. I know that’s not really feasible with ‘included’ excursions, but sometimes it just cheapens the experience a bit. Disembarkation. Was a little bit of a mess due to a late arrival (medical evac the night before) and rainy weather on arrival. But the luggage porters were very professional and helped most everyone with their luggage with a smile. The end of a cruise is always a bit of a sad time and it can be made worse if disembarkation is a cluster, but this one went as smoothly as could be expected. The general feeling is that this was one of our best cruises ever, which is saying a lot considering how we got off to a bit of a rocky start with the missing luggage and cancelled flights (which Regent was incredible about following up on!) Not sure when our next one will be, but hopefully it will be soon. Read Less
Sail Date August 2017
My wife and I did the 10 day Baltic cruise from Copenhagen to Stockholm. We are not experienced cruisers - we had only been on one short Carnival Ecstasy cruise in 2007. Regent's Explorer provides a far superior experience. Bottom ... Read More
My wife and I did the 10 day Baltic cruise from Copenhagen to Stockholm. We are not experienced cruisers - we had only been on one short Carnival Ecstasy cruise in 2007. Regent's Explorer provides a far superior experience. Bottom line: the Explorer is beautiful and the service is top-notch. Embarkation was initially a little bumpy - we had stayed at a hotel arranged by Regent and rode the 12:10pm bus to the port to discover a really long line. The initial passport check took 40 minutes. After that, the rest of the checkin process went smoothly. We talked with a couple who took a different approach to embarkation: they stayed at a Regent hotel and used the bus to transport their luggage. But they enjoyed the afternoon in Copenhagen and then had a taxi take them to the ship at about 3pm and they experienced no lines. In general the food was delicious. We ate at La Veranda most days for breakfast and lunch and then Compass Rose for supper. The food was not overly spicy but was not bland either. Our only complaint about Compass Rose was the noise level - it gets really loud which diminishes the ambience a bit. Noise was never a problem in any of the other restaurants and we tried them all: Prime 7, Chartreuse, Sette Mari, and Pacific Rim. We found that as a general rule Regent's food service staff will accommodate just about any request. If you want an appetizer-sized portion of an entree, they can make that happen. Or if you enjoy an entree so much that you want a second helping, they will bring it to you - I requested seconds on the scallops one night at Compass Rose. Regarding the Regent excursions, I've seen reviews complaining about overcrowded buses, which we did not encounter. The problem we had was that the quality of the guides on the Regent excursions varied dramatically. A secondary issue was the scheduling of the Regent excursions: in most of the ports, it was only possible to go on one of Regent's excursions because they schedule all excursions to leave with an hour of each other. But the most important factor regarding excursions is: are you cruising to enjoy the ship or to spend time in the ports? For ports where you really want to learn about the city and make the best use of your time, arrange a private guide in advance. That's what we did in St. Petersburg and Stockholm and we are very glad that we did. A few other things: 1. Ships in general are not designed for tall people. I am 6'5" (195cm) and in the public rooms (restaurants, bars, etc) that was never a problem on the Explorer. And thankfully the shower stall in our cabin had adequate head room. But walking the hallways on the decks that have cabins was a bit dicey. And since our room was all the way aft, the hallway slopes up slightly, leaving less head room, so I could not actually stand up straight outside our door without banging my head on the light fixture. 2. There are laundry facilities available and Regent even provides soap. If Regent does your laundry for you, the prices are similar to what you would pay in a hotel: starting at $1.95 for socks and going up to $8.95 for slacks. 3. Reservations for the premium restaurants, Regent excursions, and spa services should be made in advance to guarantee you get the days/times that you want. The restaurant and excursion reservations are easily done through the Regent web site but I was not able to find a way to make spa reservations online. All in all, a great trip. Everything about it lived up to Regent's luxury reputation. The staff was always helpful, cheerful, and attentive. We've never really thought of ourselves as "cruise people," but if we cruise again it will be on Regent. Read Less
Sail Date July 2017
we chose this cruise for an anniversary celebration and because we neither of us had been to the Baltic Area. St Petersburg was a real draw. Overall the ship was a great experience and the Baltic 10 day cruise Copenhagen to Stockholm was ... Read More
we chose this cruise for an anniversary celebration and because we neither of us had been to the Baltic Area. St Petersburg was a real draw. Overall the ship was a great experience and the Baltic 10 day cruise Copenhagen to Stockholm was the trip of a lifetime. We recommend spending 3 days in St. Petersburg if you can. But as with everything, there are pros and cons. In general, we, being younger, got tired of being shuffled off and on a bus for 10 days. We booked our St. Petersburg thru a separate operator which was a great decision. (Reviewed on Trip Advisor - SPB Tours) Pros: • Smaller ship is more intimate and easier to navigate, meeting new people and friends was very easy. • larger rooms, 100% balcony rooms and walk-in closet shower & tub in the bath were great Regent perks. Always had hot water. • Food was outstanding – as long as you didn’t want anything between 5 & 7pm and then nothing was available. Unlimited alcohol included (except for the premium wine list). We could request a large table of 8 – go to a lounge on ship and they would ring the lounge when the table was ready. • Never a line for breakfast or lunch. • The absolute best thing we did was the “Grand Imperial Evening of the Tsars” which was by far the best night on the ship. It includes a private (Regent only) tour and concert at Catherine’s Palace and dinner at a local restaurant. The evening was spectacular and worth every penny of the supplemental cost. Highly recommend. Catherine’s is extremely crowded during the day and going back to really take you time and see it with the armed guards and the harpsichord playing is an unforgettable experience. • I would skip the Ballet in St. Petersburg next time, it's just a tourist trap. • Our housekeeper Sally was awesome. She was like a Ninja – as soon as we left the room was tidied up even if we came back 15 min later. • Beverages were always available and top shelf everywhere. • getting on and off the ship was a piece of cake • the Canyon Ranch Spa offered excellent service. • A large assortment of included excursions were included – if you booked them months in advance. • We never ordered room service but heard from others that it was painfully slow. • Breakfast to the room was prompt and hot. • the shows in the evening were nice, but not necessarily our favorite thing to do. • The hot tubs were two different temps (on purpose) as some nationalities like it hotter than Americans. So try both. Cons: • The ship is older and it is showing its age. The vibration in the rooms higher than 660 on most floors was almost unbearable. It’s a good thing we were never in our rooms. PS the ship is going in for servicing in October 2016 so hopefully it will be fixed. • They need more people at Destination Services, the line was always long. • Our room was a meat locker and it took 3 days of complaining to all levels of management before it was finally corrected. • The included shore excursions were hit or miss. We had some great ones and some horrible ones. They are dependent upon local tour operators and the guide can make or break the tour. We were also waitlisted on a tour that we had been confirmed on. We were never told we were waitlisted just never got the tickets for it. The ship had the entire 10 days to try and rectify to no avail. We ended up very happy just strolling around Tallinn with our shipboard friends. • The nightlife would end abruptly at 11 or 11;30. Some nights the dance floor was packed with people having a great time and the band would just stop and say goodnight. Some flexibility here would be very nice and on evenings when it is empty the band should be allowed to leave. • Often had to wait for a table for dinner, HOWEVER, if we went to a bar to wait they would call us to tell us the table was ready which was excellent. • We never saw our steward for 10 days. • We had one very bad tour in Helsinki that we paid extra for. We saw destination services person while on land and complained to her and then again when we got back to the ship. Although the day was disappointing, Regent did refund the cost of the excursion the following day, after conducting a review with the operator. Note to self if you need to complain about a specific tour be sure to get the name or pic of their badge – this helped the review process tremendously. • We were waitlisted for an excursion that had been previously confirmed – and they never told us we were wait listed. We found out by talking to others and then seeing that we were not given tickets for it when we boarded. We never got on the excursion in Tallinn but ended up have a fantastic day - Read Less
Sail Date October 2016
This is my second time cruising with Regent, obviously I loved the first time around having booked another vacation with them. I unfortunately have not had the same success as i did the first go around. 1.) Butler Service- I paid ... Read More
This is my second time cruising with Regent, obviously I loved the first time around having booked another vacation with them. I unfortunately have not had the same success as i did the first go around. 1.) Butler Service- I paid the extra for it and it has been an absolute waste. 4.5 hours to get 2 bottles of vodka to the room (no ice bucket with it even though I requested it) 2.) Excursion Time change and I was not notified. I missed the Faberge Museum 2a.) The Manager for Destination services was abrupt, dismissive and rude. I went up with the ticket that clearly stated 1:20 and he said "bus is gone, nothing I can do." I said, "but the ticket says 1:20.". His response, "we sent out document." My response - "I didn't receive it." He fought with me on this and got even ruder. His colleague let him know that we were a later addition to this excursion and did not receive the communication where he then was rude to her, saying the same thing about the communication going out. The gentleman is a manager, which was shocking as he was inappropriate and unprofessional in every aspect of his dealing with the situation. 2b.) At the time of the issue there was no other manager available. And one of the destination services employees said their manager could have just called her and she could have gotten us on the later bus 3.) I spoke with multiple employees with minimal progress and only received a 200 dollar shipboard credit for the inconvenience. The cruse costs around 10k per person (1k per day per person). How 100 dollars per person is fair, is beyond me. 4.) General manager let me know that because we didn't pay for the excursion he can't give me money back... For those who do not know, excursions are included and there are a select few that are "special" that someone may pay for if they want to join. But I find it disrespectful to tell me that I am not paying for this excursions when it costs me 10,000 per person to get on this boat. Just because something is pre-paid in a bulk type package does not make it acceptable to claim that it is free. I had some other issues, including one other awful tour, but also had some great experiences. Regent has a lot of positives to it, but unfortunately I learned a lesson that may prevent me from continuing my time as a Regent Customer. I would have liked a more prompt response, a more respectful attitude and at this point I believe a 1000 dollar refund and 20% off my next cruise would be reasonable, but even after my travel agent contacted the corporate office, the response was "there is nothing they can do". Food is good on the boat, housekeeping is phenomenal, Most of the wait staff is great, sit down meals can be slow, excursions overall were great. Shows performed by the Regent contracted dancers are awesome, but this is going to be ending as Norwegian wants to use an in house team. This is probably going to be a downgrade, but this statement is an assumption based on how good the current team is. Read Less
Sail Date September 2016
My husband's brother and his wife are seasoned cruisers and suggested we join them on Voyager. We have cruised three times before but never with Regent. It was fabulous. There was a computer technical hitch which meant we had to ... Read More
My husband's brother and his wife are seasoned cruisers and suggested we join them on Voyager. We have cruised three times before but never with Regent. It was fabulous. There was a computer technical hitch which meant we had to wait quite a while before embarkation but as we had enjoyed the previous day's independent tour of Copenhagen which included a wonderful river cruise and spitefully expensive beer, we were not concerned. Our pre-cruise hotel was lovely as was the breakfast. We were thrilled that our Concierge suite lived up to our expectations. The toiletries, bathroom, and the attention to detail provided by our maid were very much appreciated. Nothing was too much trouble and she was willing to attend to our requests promptly and efficiently. The bed was really comfortable. I rarely sleep well whilst away from home but there were no problems on this cruise. It was lovely and quiet (Deck 10). We did not order room service so cannot comment in that regard. As I am in my forties I did feel that I was one of the younger guests as the average age was about 65 and it was like cruising with my parents. But everyone was so lovely it didn't matter. Service in the restaurants and bars was excellent. The minute we sat down in the Voyager lounge to enjoy pre-dinner drinks the waiter appeared to take our order and offered delightful canapes. The food was excellent and could not be faulted. The service was good too. It was very clear that everything is geared towards American guests' expectations and the coffee, egg dishes and pancakes were flowing. Despite serving Twinings English Breakfast tea, the waiters couldn't quite get it right. Still, a small hiccup in the grand scheme of things. The standard of food and service in Compass Rose was excellent also. Service on some evenings was slow but well worth the wait. The steak and lobster in Prime 7 was amazing. In fact I could go so far as to say it was the best fillet steak I have ever had. We also enjoyed dining in Signatures. We were pampered throughout and it felt great. We visited Coffee Connection nearly everyday and the Barista was very accommodating. The choice of biscuits and snacks was varied and all tasted delicious. Excursions were well organised and the tour guides very knowledgeable. Very enjoyable. I think their brief was to keep talking...and they did! As most of the guests were of a certain age there was nothing too energetic and so each tour could be accessed by everyone. The shows were slightly disappointing and although each member of the entertainments team was very talented, the shows did not flow and were quite disjointed. We saw a couple but then didn't bother with any more... they were very 'samey' and 'predictable'. The acrobatic duo were incredibly supple and would contort into the most bizarre shapes and it made me feel quite sick. We didn't take part in any enrichment activities but made full use of the gym and jogging track. The weather was excellent throughout the cruise so we were able to sunbathe a little - which we did not expect to be able to do! Every member of staff with whom we came into contact was extremely polite and respectful. Before we went on this cruise, we were so confident that it was going to be wonderful we booked the 21 night cruise on Voyager from Singapore to Sydney in December and so are very much looking forward to sailing again with Regent. Read Less
Sail Date September 2016
We chose this cruise for the destinations and the fact that the ship remained in St. Petersburg 3 days. We also had not been to any of the destinations before so enjoyed the ease of tours each day. We were pleased with embarkation and ... Read More
We chose this cruise for the destinations and the fact that the ship remained in St. Petersburg 3 days. We also had not been to any of the destinations before so enjoyed the ease of tours each day. We were pleased with embarkation and disembarkation with one exception. We purchased transport to ship and back to airport. When we were leaving for home, we walked out of the terminal area to realize we had no clear understanding of what bus to board. It turned out to be very simple as the buses were numbered to match the numbers called to leave the ship. We felt our suite 651 was in a wonderful location on the ship mid ship near everything we needed, library, spa, laundry. Laundry on board is a great thing to have on a two week cruise. They made laundry easy by providing soap and everything. Our cabin was large compared to other cruises but we expected that based on the online information and cost. Entertainment was good for a smaller ship. Cabin and room service were very good. Ports were spectacular and the tours were good but not great. Tours are for the most part are included in the cost up front, there were some tours that were at added cost. Tours were like other tours we have taken when traveling on other cruise lines. Bus, guide with headset most of the time. Tour of Catherine's Place was more controlled and more enjoyable than some others were. Tour of Peterhoff is a must do. Hermitage was very crowded and not well controlled. So this is the last season for the Voyager and she is going to dry dock to be updated. Will look to she what they do to update this ship. The two negatives for us were dining - we felt service was poor and food quality needs improvement. We did like dining on our schedule not a preset time. "upscale" Steak place was also not impressive. We canceled the French place based on the menu. Ship needs updates and is schedule to have work. If you drink very much alcohol, this cruise is more cost effective as it is included the price. It was very nice not to worry about using your cabin card every time you wanted a beverage. Highly recommend upgrading to business air class if it is not included. We felt good money spent and actually were in first not business. Don't forget to take advantage of the airline lounges if you fly first or business. Overall based on cost, we were a bit underwhelmed with the quality of entire experience. We will consider another Regent cruise if we are going to similar places we have not been before, maybe the orient is next!! Read Less
Sail Date August 2016
This is our second cruise on Regent 7 Seas last year we took the Navigator on a 12 Day Alaska cruise with Oregon, Victoria and San Francisco at the end. We have been cruising since 1995 on various lines about once per year. After our ... Read More
This is our second cruise on Regent 7 Seas last year we took the Navigator on a 12 Day Alaska cruise with Oregon, Victoria and San Francisco at the end. We have been cruising since 1995 on various lines about once per year. After our excellent experience on the Navigator we decided to try a European itinerary on the Baltic. There were various special offers with this cruise with a 3 class upgrade and Business class air included. We had a D class Concierge suite which was the same level as last years cruise. Overall I would grade this a 4.5 on a scale of 1-5. The service, food and accommodations were all up to standard. Overall our experience was excellent but as with all cruises there were always a few small hitches and glitches that I would rate as momentarily annoying but not decreasing the overall cruise experience when taken in total. I will list a few of the short comings that we experienced. 1. The Pre-Hotel was not included since we received an upgrade was not part of our package. We felt we needed at least a day of jet lag down time we opted to pay $800 for the transfers and hotel package. The hotel The Scandic Copenhagen hotel which was supposed to be at least 4 star was at best 3 star. The rooms were downright bleak with two twin beds minimalist furniture, no closets and a tiny bathroom with no counter space. This hotel on Expedia was listed at $170 per night if we had booked separately. The restaurant while good had a limited menu and was quite expensive for what was offered. 2. The rooms on-board were not ready for almost 3 hours after we boarded and there was no one to show us to the suites. We were expected to find our own way and drag our carry ones around the ship. The luggage although they had possession of it since 11 pm the night before did not arrive till just before 7 in the evening. 3. The wait staff in the Compass Rose main restaurant varied as to their abilities. Being ignored particularly at lunch and breakfast was, at times, a bit tiresome. Also some of the waiters (especially the Eastern Europeans) must have smoked like chimneys in their uniforms as they smelled like an old ashtray when they came within 10 feet of you. 4. Most of the tours were very good and the guides were friendly but our Hermitage guide in St. Petersburg last job must have been in the Gulags. She was curt and took a school children’s field trip approach to the tour. We raced through the very crowded museum barely able to keep up with her. At the end of the tour the most important thing to her was our replacing the wireless headphone devices back in the holder wrapped up in the original plastic bag we were told very firmly we must not discard. We were so exhausted we cancelled the evening tour 5. The casino slots were mostly broken and the casino itself was tiny. The Positives 1. The restaurants were all excellent. The Compass Rose food was as good as the specialty restaurants. 2. The suites were well maintained, large with plenty of storage. The Stewards were wonderful and unobtrusive. 3. The high teas and pastries were superb 5 out of 5. 4. The ships operation by the navigation team was flawless. 5. Just about everything was truly included no nickel and dime charges for anything. 6. The entertainment was overall very good for a ship of the Voyagers limited size. 7. I had reason to use the medical service staff to have some stitches removed from an accident that occurred before the cruise. It was done without fuss and the charge seemed to be in line with what I would have paid at home. The overall experience was very positive and we would choose to sail Regent without question again. It would be hard for us to go back to any of the larger mass marketed ships again because we would be always comparing it to Regent. Read Less
Sail Date September 2015
We choose this cruise because we could not refuse the offer made by our TA. Regent wanted or needed to fill the boat I guess. It was and still is until today our first ans only cruise. Compass Rose dinner only MDR was great, ... Read More
We choose this cruise because we could not refuse the offer made by our TA. Regent wanted or needed to fill the boat I guess. It was and still is until today our first ans only cruise. Compass Rose dinner only MDR was great, excellent food wine and service. Prime Seven, a steak house restaurant, was very good as well but could go only once... The Signature French restaurant was amazing, Maitre D and staff were giving a solid show of French fine dinning and service. Siete Mari the Italian venue at night was great, same place was open for breakfast and sometimes for lunch. We had crazy Indian summer during all cruise, not even the Russians in St Petersburg could believe to have such a good weather by end of September. The fellow passengers aboard the Voyager are mostly retired Americans, some Australians, South Americans and very few Europeans like us... We are in our mid 40s so we were one of the youngest couple aboard. Entertainment was of no interest to me. There was some nice live music at one of the bars, few, very few people attended the late live music every night when at sea. Included excursions were fine, not always available, being free most were over booked. What we loved: the fine food, the all included food and drinks, the complements drinks, bottle of Bombay Saphire and beers in our cabin, afternoon tea, breakfast in cabin, the small casino, nice crew, well maintained ship. What we did not like much: La terraza grill for lunch service was a bit chaotic, food was okay. Entertainment was not to my taste and too early (like 21:00 every night). The visited port were a big part of what we enjoyed, Copenhagen that we visited the day prior sailing, St Petersbug, Helsinki, Stockholm etc. great cities and fabulous history. It was a great cruise at a great fare, not sure yet if we are ready to spend the full price for an other trip with Regent, I'll tell you that after our second cruise in October 2016 at the Panama Canal with an other no luxury cruise line... Read Less
Sail Date September 2015
Again we were more than happy with all the aspects of the staff service in all areas, one could not have a more friendly crew. The food once again was excellent in all restaurants and I cannot understand why people are criticising it, it ... Read More
Again we were more than happy with all the aspects of the staff service in all areas, one could not have a more friendly crew. The food once again was excellent in all restaurants and I cannot understand why people are criticising it, it is like going out to dinner in an excellent restaurant every night no matter where you dine. We thought the organasition by destination services has continued to improve on every cruise and the only time we had a delay was when it was pouring outside and they did not wish us to get wet before going on our trip. The maid service as always was excellent and one cannot fault the efficiency as when we had a problem it was resolved within 5 minutes by our chamber maid contacting the right department The guest lecturers brought onboard were excellent and meant that we were well informed about all the ports of call we were visiting.if you want a friendly cruise this is certainly the line for you. I have however a few small gripes since Regent was bought out, one the number of crew in all areas seems to have decreased and they are being made to work much harder resulting in old competent staff leaving. Coffee corner is not manned at night, and they no longer serve hot canapés before dinner. I hope the new owners will listen as Regent is a well respected cruise line and I would like it to remain so. Read Less
Sail Date July 2015
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. ... Read More
Regent Corporate informed agent that they had upgraded us from 6th or 7th deck to 8th deck and class G to Class F. Yippee! NOT! They put us in Cabin 800 (port side) the worst on the entire ship other than 801 on the starboard side. This cabin had a huge metal windscreen which obstructed 1/3 of the balcony view. Our Sunset pictures were 2/3 beautiful and 1/3 steel hull. In addition, they didn't inform our Travel Agent that directly above us is the Ships forward A/C, exhaust/ventilation system that was so loud you thought you were sleeping in a wind chamber. We complained about the obstructed view and how Regent deceived our Travel Agent into believing we were being given an upgrade but actually it was a downgrade and they said that this was done not by the Ship but by Corporate Regent in Miami. Because the ship was now completely booked, the very embarrassed but kind Ship Concierge said that we had no options. With respect to the noisy room... it only got worse. We called down at 1 am while we were docked in Saint Petersburg, Russia and the front desk informed us that the Maintenance Team is working on it and they will shut it off. For 20 minutes we had peace and quiet however the repair noise directly above us kept us up. They started the AC again and the rattling and noise began again. The next day, the Ship GM, head of Maintenance and two other senior staff were in our room where they issued a work order again for carpenters to fix some loose ceiling tiles. We requested a partial refund for both the "bait and switch" cabin downgrade with the view obstruction AND the defective AC noise issues. Regent offered a token coupon for some future cruise should we elect to take another cruise on one of their 3 older and tired vessels. We declined and said that we felt that having some "skin in the game" and being "held accountable" for this cruise was important and asked for a 10% refund which we though was reasonable and the coupons for some future cruise as an incentive. Radio silence for 13 days until we heard back from Corporate Miami where a mid level Conflict Resolution Manager said that he would have given only 1/2 the coupon value but that REGENT never reimburses cruise patrons even when there was a misrepresentation or a defective cabin experience. Besides the tired ship, poor mechanical AC, and obstructed view "downgrade" switch which I blame Corporate Regent Cruises in Miami, I cannot speak highly enough about the best efforts of the Ships staff and crew to make the experience the very best with what marginal equipment they were working with. Ships staff and dining experience was top notch. Read Less
Sail Date June 2015
Regent offered this cruise with business class airfare included. Upon returning from the cruise we and several other couples learned that the airline oversold their business class seats. Regent's offer was not contingent on an ... Read More
Regent offered this cruise with business class airfare included. Upon returning from the cruise we and several other couples learned that the airline oversold their business class seats. Regent's offer was not contingent on an "if available" basis. Several attempts to get Regent to give us an accommodation for this downgrade, including writing to specific executives, were dismissed with an insulting "there is no further consideration we can extend". Well of course there is. Regent simply did not want to. Having cruised with Regent several times, it is somewhat amazing that they would choose to forego a token accommodation and lose much more by our decision not to cruise with Regent again. The dining experience did seem to be a lower level than on previous Regent cruises. Wine selections were adequate but had been better in the past. There seemed to be a conscious effort by wait staff (read: management) to slow down wine service. At one dinner we instructed our waiter to return our food to the kitchen and serve us the wine we had requested several times already but had yet to receive. The food & wine issues aside, the failure to afford us a token accommodation for failure to deliver business class air as offered - and paid for - was completely unacceptable. Blaming the airline is not legitimate. The offer was made by Regent, who should have assured adequate business class seats were available. The question, as posed by another reviewer, is: are these systemic problems with new management wanting to maximize profits while alienating its affluent customers? Read Less
Sail Date June 2015
This is our second cruise on Voyager and we just loved it. We opted for the Business Class upgrade and it was well worth it. Our flight out of Newark was delayed but we were welcomed at the SAS lounge which was a real treat compared to ... Read More
This is our second cruise on Voyager and we just loved it. We opted for the Business Class upgrade and it was well worth it. Our flight out of Newark was delayed but we were welcomed at the SAS lounge which was a real treat compared to sitting in the crowded concourse. We would recommend taking Delta as their business class seats are really comfortable and only four across versus six across on SAS. We had cabin on deck 7. The cabin was clean, had plenty of storage, and was well stocked with toiletries. The mini bar was kept stocked and we were offered a bottle of liquor for our cabin and had champagne on ice when we walked into our cabin for the first time. The stewards were friendly, efficient, and addressed us by name. On the second night, Regent has a tradition of a "Block Party" in the halls outside your stateroom with drinks and snacks. We got to know most of our neighbors which made the trip much more friendly. The food on board was generally excellent. We steered clear of La Veranda buffet after the first day because it was crowded and the food was average. We ate at Compass Rose main dining room for most of our meals. The food, wine, and service were always excellent. Voyager offers enrichment lectures by Sandra Bowern. These were really entertaining and educational and a highlight of the trip. She provided a insightful background on the areas we were going to visit. The Jean Anne Ryan singers and dancers were really excellent and packed the theater. The excursions are were well organized and had excellent and knowledgeable tour guides. In all cases, we could easily understand them, which we have found is not typical on other cruise lines tours. The spa services were very professional and excellent. We are sold on the "All Inclusive" formula for Regent Cruise lines. It is nice not to be tapped for every drink or service. We have cruised on a half dozen other lines and find Regent the best value. I am amazed at some of the other negative reviews for this ship. It seems you just can't please some people.   Read Less
Sail Date September 2014
This is our second Regent Cruise. We are seasoned and active cruisers in our 50's who usually book upper end cabins which is why we decided to try the "all-inclusive" that Regent offers. We have cruised with Holland America, ... Read More
This is our second Regent Cruise. We are seasoned and active cruisers in our 50's who usually book upper end cabins which is why we decided to try the "all-inclusive" that Regent offers. We have cruised with Holland America, Princess and so on but decided to try a luxury line. Our first luxury cruise was with the Navigator with a penthouse which we loved! The service was exemplary; the excursions were fun; and our butler was fantastic. So we were expecting the same wonderful experience, but this did not happen. There is still some wonderful things with Regent which is why we are booked for the Med in September. If this does not meet our previous expectations, it may also be our last Regent cruise. I am rather sad to say this, as Barry our Regent rep has become a bit like family and he goes out of his way to get us the things we want. THE CABIN We decided on this cruise as it was a good deal and went with the Concierge Level which was just fine by us. I cannot say enough about the great cabins on Regent; they are a good size and lack for nothing- toiletries galore, spotlessly clean, and comfy sheets and bed (although it is not a true king with two singles put together). Our stewards were all but invisible and our cabin was always magically cleaned so cudos to both of them! We loved the newer balcony furniture as we enjoy our balcony for a cold and quiet drink or game of cribbage. THE EXCURSIONS We liked our excursions- our top ones were the Soviet Nuclear Weapons site which I highly recommend as it is followed by a traditional Lithuanian lunch complete with beer and Tallinn where we did a bike ride and walking tour. I would echo another cruiser's complaint here- when we returned from our Tallinn tour, lunch was over and after a bike ride and walking tour in over 30C weather we were starved and coffee and cookies were just not enough. We did not complain and of course, we could have ordered room service but this is something small that could be easily fixed by Regent. Although crowded, The Hermitage is not to be missed in St. Petersburg. DINING This was our area of disappointment. But first, let me say that the specialty restaurants were outstanding. The main dining room was the cause of our angst. Service was spotty and really depended upon who you had as servers. Some were great, others were lack luster and just not up to any standard that I know of. The last night, all of us at the table felt that we were inconveniencing our server; perhaps, he already had his tips.The wines were okay- we found a Canadian red we liked and stuck to it as our red selection. The food was not as good this time and some dishes were very bland and tasteless, while others were great. The best meals were in the specialty restaurants. And while I know some would disagree, the Italian restaurant was not great and we went only once. I like true Italian cooking and there was too much sauce, not the right spices, and the pasta was overcooked. The inconsistency here is the same as the service; sometimes good and sometimes not so good. A COUPLE ISSUES On two days on the ship, the toilet system stopped working. One time it was several hours. This was not the fault of the ship, but some passenger who can't read the sign about toilet paper only! Our other nit-picking issue was a cruiser who decided that using his hands to scoop up potato chips is an okay thing to do- honestly with tongs right there! He asked if we minded and we said yes! This did not phase him in the least. After that, I became very wary of the buffet. Again, not the ship's fault but I thought others should be aware of this. OVERALL We enjoyed this cruise. We had hot and sunny weather. The waiters at the pool were all good. The ship is spotless. We enjoyed the one comedian very much one night. We danced to a band with a limited selection of songs- but we danced! And we met some wonderful people. I really have nothing terrible to say; I can't complain too much as we are both easy-going but the dining room was disappointing. The MC was an accomplished singer and ventriloquist and we enjoyed him as well. We were just disappointed with the lack of consistent 6 star service when you are paying a 6 star price.   Read Less
Sail Date July 2014
Once we decided that a trip to the Baltic was on our bucket list we started searching cruise lines. Fortunately for us, our research ended with the choice of Regent Seven Seas and the beautiful Voyager. While there were a few things that ... Read More
Once we decided that a trip to the Baltic was on our bucket list we started searching cruise lines. Fortunately for us, our research ended with the choice of Regent Seven Seas and the beautiful Voyager. While there were a few things that didn't quite meet our expectations, for the most part it was a perfect cruise. Pre-cruise lodging, transfers and embarkation: The only complaint here is the quality of the pre-cruise hotel which was definitely not in line with a luxury cruise. The Scandic Copenhagen is well located but the rooms are typical European small with 2 twin beds and limited air-conditioning. The transfers were well managed and embarkation on the Voyager was seamless. Excursions: We got off the ship in every port and for the most part, utilized the complementary excursions. We did pay for a trip to the Hermitage and The Gold Room which was definitely worth the extra spend. Overall, the complementary excursions were fine - the problem was that a couple of the ports weren't all that historic or exciting. But the tours were well managed and generally the guests were too. Ship and Stateroom: This was our first time on a smaller ship and now we understand the appeal. We loved how easy it was to maneuver around the ship, find friends, make new friends and get to know the staff on a fairly personal level. Our stateroom was great - wonderful king size bed, vanity station and full marble bath with luxury toiletries. We were fortunate enough to have a butler assigned to us and having canapés delivered, special requests attended to and shoes polished was a great addition to our experience. However, I think those without a butler had just as good of a time as we did. Regent's dress code of "elegant casual" after 6pm added to the ambience of the dining rooms and other public areas. Food: The food was good. Not great but certainly not bad. Some meals were really tasty while sometime things seemed a little bland. The house wines were actually really good and we were fine staying with them for dinner. Plus most of the "top shelf" liquors are included in the cruise so you're never at a loss for a good quality cocktail. Service: This is where Regent won us over. We've never been treated so well by so many staff. From the security checking you back in after a tour saying "welcome home" to the great bar staff and waiters - everyone did their best to make us feel like they were truly glad we were cruising with them. We can't say enough about the level of service and attitude of the staff. Summary: We met some great people on this cruise, people that we hope we will be friends with forever. The intimacy of the ship plus the attitude of the staff made it easy to meet and socialize with others. As long as Regent has itineraries that meet our upcoming cruise needs we will definitely be sailing with them again.   Read Less
Sail Date July 2014
My husband and I celebrated our 35th anniversary with a Baltic cruise. We decided to go with regent. We were not disappointed in anyway. We can't splurge too often to sail on regent but when we can we will. The service, food, ... Read More
My husband and I celebrated our 35th anniversary with a Baltic cruise. We decided to go with regent. We were not disappointed in anyway. We can't splurge too often to sail on regent but when we can we will. The service, food, excursions were exceptional. If I needed something, i put a notepn the door in the morning and it was in our suite by the afternoon. The walk-in closet and the bathroom were impressive. From start to finish, we were pleased . A few tips are: 1 - if you stay at the scandic hotel - bring a washcloth and a travel clock since this Danish hotel doesn't include them. The breakfast buffet was varied and tasty. 2 - Pre-book your reservations at the specialty restaurants since they are small and really worth eating there. 3 - go from Stockholm to Copenhagen. Copenhagen wasn't as appealing. I would have preferred ts spend time in clean Stockholm. 4 - we paid the extra money for the airline since we had certain wants. After speaking to others, it was well worth the extra cost. Read Less
Sail Date June 2014
We found this cruise at a relatively good price considering the all inclusive aspect. Previously we've cruised mainstream American lines (we are a early 30s English couple) but wanted to try the 6* experience having seen so much about ... Read More
We found this cruise at a relatively good price considering the all inclusive aspect. Previously we've cruised mainstream American lines (we are a early 30s English couple) but wanted to try the 6* experience having seen so much about it on the TV At first I was a bit nervous about the size of the ship as we usually do 100k ton ships and I like the stability and amenities of the massive ships. However on boarding Voyager it instantly felt comfortable, was easy to navigate and most important we found was the accessibility between cabin and other venues (on previous cruise it was a considered walk from deck to cabin down an endless corridor). Sailing conditions were excellent through the week, located on deck 7 aft we felt no noise or movement other than the wonderful sailing motion that we love. We had a deluxe veranda suite (entry level) which was amazing in terms of size and facilities. The bed was exceptionally comfortable, and setting area and bathroom were excellent too. This was also our first balcony experience and while the weather wasn't fantastic for the balcony, we loved it. Food in main dining room was exceptional, as too it was at outside lunch buffet and Signatures restaurant. We always eat well on our holidays but this was another level The all inclusive aspect was brilliant, no signing bits of paper - just totally relaxed and no hassle. We didn't attend any shows or take part in any onboard activities as not really our thing. We did several free tours which varied in quality but overall coordination aspect was good. Only negative was shocking immigration in St Petersberg, not sure why so many cruises dock there when they make it so hard for people to get in Overall excellent 5* but I guess the all inclusive aspect is how they justify the 6* marketing. If I was being critical the only real thing I could say is that the service wasn't what I was expecting. It was fine, but didn't wow us and that's what we thought we'd get with 6* For the price you couldn't fault it. All in as a package (space, all inclusive, excursions etc) it competes well with any cruise line so don't be put off by headline prices! Read Less
Sail Date June 2014
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