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1 Helpful Vote
Sail Date: October 2018
We chose this cruise to visit ports that we had not been to and to see the fall colors. Because we live in Florida, we had forgotten how cold and rainy it gets this time of year. Of course the cruise company does NOT have control of ... Read More
We chose this cruise to visit ports that we had not been to and to see the fall colors. Because we live in Florida, we had forgotten how cold and rainy it gets this time of year. Of course the cruise company does NOT have control of those elements. This is our first cruise since I joined cruise Critics. I did not know how to contact the other members for the meet and mingle events, therefore we did not participate. We have another Regent cruise beginningin January and hope to understand the process better. The service and food were both excellent. Compass Rose has such a diverse menu with excellent selections. The talent that I watched, the Regent Production team put on excellent shows. We played trivia most days and had fun meeting other guests and trying to come up with the correct answers. We really liked the size of the ship and the easy of getting around. Our butler and room steward were both 5 star. We believe the excursions that Regent includes are every bit as good or many times better that we pay extra for on other cruise lines. We had a great trip. Read Less
6 Helpful Votes
Sail Date: October 2017
We travelled out from the UK the day before departure for this cruise and were booked into the Sheraton at Montreal airport. The ground staff (which was one very nice lady) met us at the airport but did not assist us with our luggage even ... Read More
We travelled out from the UK the day before departure for this cruise and were booked into the Sheraton at Montreal airport. The ground staff (which was one very nice lady) met us at the airport but did not assist us with our luggage even those with walking difficulties. They walked us half way round the airport and showed us where to line up for the hotel shuttle bus. This bus covered more than one hotel so the bus was full and we had to stand to the hotel. Fortunately it was a short trip but after a 7+hour flight this was not a great start to a “luxury” cruise. The hotel is ok for an overnight stop but like most airport hotels is fairly isolated so you are restricted to the hotel for dining unless you book a cab. The transfer to the ship was fine and we were on board in time for a quick lunch leaving time to explore old Montreal which is nearby. Our cabin was available around 14.00 and the luggage was already there. Our cabin stewardess met us and welcomed us. We found virtually all the staff to be friendly and efficient as usual and this cruise was something of a break for the crew as there were only 416 passengers on board. The cabins do need refurbishing as they are showing signs of wear and tear. The housekeeping staff however do great job of keeping them clean. Our balcony door creaked and rattled when opened and was quite heavy to move. Our shower (no tub) was good but filled up with water at the bottom and came very close to overflowing the raised lip into the bathroom. We highlighted these issues to housekeeping but they were not fixed during our trip. The only cleaning issue we had was that the balcony doors were not cleaned for about 5 days and they were covered in sea spray. We did have a faulty hairdryer on our first night which set off the fire alarm on the bridge but fortunately not the whole ship. This was quickly replaced by an old model which didn’t work properly either and again this was quickly replaced by the cabin stewardess. Some of the lounges on the ship have been refurbished already including the observation lounge but it had a peculiar smell of chemicals and we couldn’t use it throughout the trip as it made us cough. This was raised in the mid cruise comments and with housekeeping manager but no action was taken and it still had the odour when we left the ship. The food was good and varied and the service on the whole was good. The definition of “well done” appears on the Prime 7 menu but disappointingly my filet mignon appeared with the blood oozing out. I returned it and when it reappeared it was still pink in the middle. I returned it again and both the maitre d’ and the Head Chef appeared to resolve the problem. Signatures Restaurant was excellent and we manage 3 visits. We did have some issues with the wine waiters some of whom required a lot more training on what wines were available and even how to pour it properly without dripping it on the table. Some of the “sommelier” really shouldn’t be wearing the cup! One didn’t know the difference between a Bordeaux and a Cote du Rhone. Overall in my opinion the quality of the “house” wine is dropping but there are some reasonable New Zealand (white), French and Argentine ones if you ask one of the more knowledgeable sommelier. The lunch in the galley was badly organised. We were ushered into the galley without any explanation of what was available and where. We picked up some salad as it appeared first but just round the corner was a huge selection of other food. If you wanted more food you had to join the line to go round again. Fish and desserts were in the main restaurant but no one told us. We gave up after a salad and went to la Veranda On a port day in NY we seemed to be invaded by family and friends who brought lots of young children. I don’t have a problem with this but it is a pity they were allowed to run riot in the buffet and in the bar taking over several of the larger tables in the restaurant at the expense of the paying passengers. A last minute change to our excursion in Maine was communicated to us by letter at 21. 00 after destination services closed so we were unable to change the excursion. The NY by land and sea tour was a complete disaster. The tours left late due to other bigger ships docked beside us and causing congestion. Our guide was hopeless and made up the route as she went along. She talked nonstop but all about TV and film stars and didn't tell us about the history or sights we were passing. The bus pa system was so poor we had to turn the aircon off to hear the rubbish the guide was spouting. Then we got so hot we had to turn it on again to breathe. When we got to the port at 11.30 for the river part of the tour we didn't have a booking as we had missed it by 2 hours and the only cruise available was a 2. 5 hour cruise. We gave up at that point and walked back to the ship! Generally the other tours were ok. The only tour available on our disembarkation day was the hop on hop off bus in Miami. Many of the buses are retired London transport buses (right hand drive) and all we used are in poor condition and very dirty. We were loathe to sit in many of the seats as they looked as though they had never been cleaned ever! The pa system doesn't work properly in many of the seats and not at all in other's. The minibus transfer to the airport was not at the times advised by Destination Services. We were allocated a 15.45 transfer as the last available when we got ashore for a 21.25 flight so had to spend 5 hours at the airport. The minibus used for the transfer was in poor condition and several of the seat belts did not work including mine. Bearing in mind Regent is based in Miami it wouldn’t be too difficult for someone to check the quality of this product? On previous Regent cruises we have had options of proper tours or a day room in a hotel. Regent need to do better than this as a poor end to a "luxury " cruise sticks in your mind when booking the next one. When the ship entered the USA we had to go through the immigration formalities on board. When this was advised on the ship we were notified to bring a paper copy of our ESTA. This was essential as the immigration officers on board did not have a computer system to check the ESTA. Fortunately we had a copy with us but many did not as it is supposed to be an electronic system after all. I think this requirement, not just to have an ESTA but, also to have a paper copy should be highlighted in the pre cruise documentation. Overall we enjoyed our cruise but the start and finish are just as important and they didn’t go too well. We may look at “cruise only” next time as Regent don’t seem to be getting to grips with the non cruise part – alternatively we may drift back to Silversea or Seabourn to see how they are coping with the budget squeezes. Read Less
1 Helpful Vote
Sail Date: October 2017
We have traveled with Regent for over 200 days in the past 5 years. We love the service, the staterooms, and crew. Each trip brings a different adventure. Life aboard a cruise ship is not perfect, but it is certainly "next to ... Read More
We have traveled with Regent for over 200 days in the past 5 years. We love the service, the staterooms, and crew. Each trip brings a different adventure. Life aboard a cruise ship is not perfect, but it is certainly "next to perfect". We board again on Friday for the Amazon. The Mariner is scheduled to go in for redecorating in March. It's time! The majority of the staterooms are tired and the bathrooms need to be replaced. Shore excursions are pretty good, but I have learned to research the ports and decide if we want to upgrade excursion by making our own plans. Additional sites and venues should be able to be booked through a concierge, such as theater tickets, dinner reservations or sporting events. The crew on all the Regents ships is outstanding and willing to go the extra to please you and make your cruise a life time memory. Read Less
2 Helpful Votes
Sail Date: October 2017
We took this cruise because of 2 nights in New York City. Although never having sailed with Regent, we were pleasantly surprised. Excellent service by all staff. The ship was not full so staff had more time to visit with passengers. ... Read More
We took this cruise because of 2 nights in New York City. Although never having sailed with Regent, we were pleasantly surprised. Excellent service by all staff. The ship was not full so staff had more time to visit with passengers. The captain, Serena Melani, was frequently out and about visiting with passengers. Senior restaurant staff were often seen cleaning tables. I was very impressed to see this. Capt. Serena was even at the gangway, saying farewell to passengers during disembarkation. Two staff members stood out. Reynaldo in Compass Rose, took special care of my wife’s dietary needs. He even had menus sent to our cabin ahead of time. Gayatri, our butler, is new to working on a cruiseship but learns fast and tries hard. Her sweet nature overcame any inexperience. Nothing was too much trouble for her. Tours are included. The only thing spoiling them were quite a few days of rain. Still we got what we wanted through this cruise. Read Less
4 Helpful Votes
Sail Date: October 2017
We wanted to stay closer to home and had never been to some of the cities on this itinerary. What a beautiful time to see the New England foliage and learn about several Canadian cities/towns. The staff could not have been friendlier ... Read More
We wanted to stay closer to home and had never been to some of the cities on this itinerary. What a beautiful time to see the New England foliage and learn about several Canadian cities/towns. The staff could not have been friendlier and more accommodating. This trip had the best entertainment on the off nights of the production cast. The restaurant servers were hardworking, but missed serving courses in all three dining rooms. The food in the Compass Rose was the best. Also, the tea is beautifully done. There is never a time on this ship that you could not get something to eat. Shore excursions were terrific and we learned quite a bit from all the guides. The gym had some mechanical issues with the equipment, but had a good variety to get a workout. The musical entertainment, from the Signature Band with Igor, to Nick Messina on the piano to the duo, were terrific. They got the crowd dancing. Read Less
60 Helpful Votes
Sail Date: October 2017
The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown ... Read More
The Problems with this cruise began about 2 months prior to sailing. The itinerary was changed. What we were told there was a problem with the Coast Guard, whales, the speed the ship could travel. Stops at Gaspésie and Charlottetown Canada were removed and Corner Brook and Sydney were added. During the cruise it was announced that we were not going to stop at Corner Brook but would stay an additional day in Quebec. We were also not able to go ashore in Newport, RI. A schooner ship had gone aground at the entrance to the harbor the night before. The ship the Seven Seas Mariner is 15 years old and needs some/more renovations. The ship has 6 tenders/life boats. Unfortunately only 3 are licensed to tender people to ports when needed. At one port where tenders are needed only 2 were available because one was used on a emergency basis to carry a sick individual to port. On the 2nd/3rd day it was announced that there was an outbreak of a flu virus and there were 9 individuals inflected. The protocol for a outbreak on the ship was put in place. This means that the crew was constantly wiping down everything (hand rails, table tops, chairs, elevators knobs etc) with a wet substance that made everything sticky. All the common area restroom doors were propped open. You also could no longer serve yourself in the buffet line or even serve yourself a cup of coffee. If you check the CDC website you will notice that this ship had a reportable outbreak for a cruise in Aug/Sept. The good news is the Wifi is included in the cruise fare. The bad news it just doesn't work very well. In the evening there is no place to get dinner except in one of the dining rooms. The buffet is not open in the evening. If you want a quick casual dinner or just a little snack that is not happening. There are 2 nice specialty restaurants. However we found that we were only able to get into these restaurants one time each on a 10 day cruise. We paid for upgraded Air. On the return we were put on a Virgin Flight 1st Class from New York. Somehow that got changed to American Airlines business class. The price you pay for a cruise on Regent is high and you do not expect these problems. Read Less
70 Helpful Votes
Sail Date: October 2017
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we ... Read More
We chose the Regent because of all the reviews of how great it is but frankly we would not book this cruise line again It is way overpriced! We are paying the minimum for an H category cabin $16,000! This is our 12th cruise and we are experienced cruisers and favor Oceania far superior - more fun We are now cruising out of Sydney Nova Scotia to Halifax on Here is our 5 day review so far. We are in CODE RED and This is because nine passengers are sick with the flu They are sanitizing everything. Many services are shut down! The food is rushed, the waiters have too many tables the wine offered was Gallo or a lesser quality with few choices. They ran out of the Estancia Pinot Noir the first day and tried to serve a poor quality instead. Food is good but average quality and presentation. Excursions are nice although 2 months prior we booked them and were wait listed for all of them, The entertainment is wonderful although the ship public areas are empty and quiet unoccupied and dead as we saw few are sitting at a bar or dancing before or after the show at night. massages were $170 plus gratuity- way too expensive!!!! The fitness area had the water and drinks locked and bathrooms open with no towels due to the code red, steam room smelled of bleach as did hallways. The equipment needs replacing and has no fans and it is warm In there. ! There was not an attendant present Our cabin is nice with Great space.There is a rattle some nights and have to use earplugs Uodate - cruise is embarking in NY today . We missed Newport Rhode Island due to a ship being stuck in harbor. Our whole itinerary changed to an overnight in Quebec and no Prince Edward Island or Gaspie where we planned great fun excursions! 11 people Sick with flu -code red 8 days - no self service food, tables need spraying and no silverware, menus on tables, salt pepper have to be asked for and laundry, card room, library services- none! Read Less
42 Helpful Votes
Sail Date: October 2017
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. ... Read More
We chose this cruise line because of a prior 5star experience sailing 10 years ago. which we absolutely loved. Our most recent sailing was on a very tired ship. The furnishings were worn, with stains and tears in some of the cabins. The television system was almost insignificant because there were no channels, but the cable system lacked sophistication. We were informed that several of the tenders used to transport passengers ashore were not working, making the disembarkation very slow. Our Sailing destination were changed less than one month prior to sailing due to sailing issues. Only One of the two replacement stops was noteworthy. On our second day of sailing, the captain informed us that due to bad weather, we would stay in port for an extra day completely missing the next destination. On the following afternoon, the ship was put into code red based on health code rules. 9 passengers had contracted respiratory infections. All dining service changed. No longer could you salt your own food, or pour your own ketchup. The staff was now burden with taking on these extra tasks, causing much slower service. On our final day at sea, we approached one of the highlight stops of the cruise. As we sat outside the harbor, the captain informs us that the harbor has been closed due to an accident. We waited to be very disappointed, and set sail for home with no attempts to please the very upset passengers. We have contacted Regent Seven Seas and started the letter with their own mission statement. Based on the above, they failed over and over and over to provide 5 star service. They offered us $500.00 credit for another cruise. The amount offered is offensive so I would rather pass along the message DO NOT TAKE A REGENT SEVEN SEAS CRUISE THEY NO LONGER PROVIDE 5 STAR SERVICE Read Less
13 Helpful Votes
Sail Date: July 2017
We chose this cruise because we were tired of being nickeled and dimed to death with other cruise lines & the Itinerary was one we had not experienced before, in addition my sister-in-law recently lost her husband and we invited her to ... Read More
We chose this cruise because we were tired of being nickeled and dimed to death with other cruise lines & the Itinerary was one we had not experienced before, in addition my sister-in-law recently lost her husband and we invited her to join us. We went to some very nice ports and a few ugly ports... Guatemala and Ecuador. I have to say that this was a very enjoyable cruise except for the lack of bands and dancing facilities. For some reason the last time they rebuilt the ship some idiot decided that two poles in the middle of the only small dance floor on the ship was a good idea. Whenever more than three couples got on the floor it was impossible to move around. Also there is only one musical band on the ship. That means that there is zero dancing anywhere on the ship whenever the band is required for accompanying any performer of the production staff and dancers. This is ridiculous and cheap for a cruise company that makes a big deal out of being all inclusive. I have one really major complaint: We booked a penthouse cabin for three adults, there are only a dozen penthouse cabins supposedly set up for three passengers on the ship. The problem is that the cabins are just like all the others. Zero accommodations made for the third passenger. Here is a list of the problems associated with this setup: 1.) The pull-out couch had a lousy mattress. We insisted and got a real mattress (6 inchs thick) assigned to the bed that had to be removed and replaced each and every night for the 29 day cruise as it would not fit in the couch. Once the pull out couch and mattress are in place the bar and refrigerator cannot be used as the cabin is too narrow to open the refrigerator. It also make the balcony impossible to use once the bed is made as you have to crawl over the bed to open it. Because of this each morning I was forced to remove the matress, and then store it between the couch and the window, temporarily blocking half of our Balcony view every morning to give us access to the Balcony. 2.) The glassware had two of everything in the cabinet upon our arrival. We had to request glassware and stemware for three occupants & several times after using the bar the glassware was not replaced properly while we were away for a show or dinner. 3.) We paid for Butler service, overall the service was excellent except... when canapé's were delivered every night they were always delivered in multiples of 2, not 3, I attempted to explain this to our Butler, who seemed to speak very good English, but after numerous attempts gave up and divided what he brought as best we could. It was almost a game to decide which of the three of us was being shorted a selection each evening. In addition several times I had to request replenishment of beer and alcohol. 4.) If a cabin is properly set up for three, there should be end tables with drawers for three, not two, instead of a lamp table with NO storage for the third person. 5.) Inadequate storage space for 3, for a 29 day cruise. Of course there was an inadequate number of clothes hangers for 3 people for the cruise. It took several request to get enough into our walk-in closet. 6.) Inadequate lighting at the bed for the third person. On this ship, the Navigator, having a third person in a Penthouse suite is NOT advisable. By the end of the cruise, because of the inadequate facilities, we determined never to attempt a third person again, at least not in this suite. It seemed to me that when you add a third person for over $10,000 you should expect better. Our cruise was supposed to stop at Catalina Island. Upon embarkation, we were informed that we were NOT stopping in Catalina, but because of some problem, yet to be explained, we instead went to the stupid port of Ensenada. I believe they waited to tell us this upon embarkation because numerous people would have been on the Cruise lines case because of the change. I would have been one of them. There has been no mention of refunding some of our money because we lost out on a port all of us really wanted to go to. Excursions; Having excursions included in the price of the cruise is a good thing. You don't have to worry about getting back to the ship on time if you stay with the guide. You also don't have to do the amount of planning and coordination that is required to do them on your own. We did run across several minor issues that I felt happened because the Cruise line was being cheap. All cruisers paid a lot of money for this trip. This kind of stuff should not happen: 1.) They give you all the water you want to carry when you leave the ship, OK, who wants to carry more than one bottle each. On several occasions once on the coach no additional water was provided by the cruise ship and after a 6 to 7 hour tour of very warm and humid conditions having to pay a couple bucks for local water should not happen. On more than one occasion when we reached our destination on the coach the tour/guide had water for sale at ridiculous prices. Why is water not included in the tours? Good question... 2.) We signed up for "Lunch with an Astronaut" at the Kennedy space center. The lunch with the Astronaut was cancelled, but everyone still thought lunch was going to be provided, just that the Astronaut would not be there. Wrong, we had to buy our lunch after being ticked to have a lunch provided. Can we say, cheap. 3.) We went to a tour that was advertised as a drive through an animal park in Guatemala consisting of driving through the park in 6 passenger covered jeeps and station wagons.... Wrong, we drove through in our 50 passenger motor coach that barely made the turns and photography was hampered by the fact that the windows were glary and would not open, and of course if you were seated on the wrong side of the bus it was impossible to see, much get good photo's.... bummer OK, not so bad, but we were promised a lunch. The restaurant made sandwiches and burgers that all of us thought should have been provided, but Wrong, our provided lunch consisted of a small cup of fries and a local beer. If you wanted more, you had to purchase it on your own dime. Another cheap play by the Cruise. Not sounding quite so all inclusive is it. Many of the excursions were excellent, but not all of them. Whenever I have paid for an excursion with non all inclusive lines, I got really nice excursions. Regent could do a much better job and stop being so cheap. I also feel they should pre-tip the guides so they did not look for handouts at the end of there tour. Read Less
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