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5 Helpful Votes
Sail Date: May 2019
My husband and I just finished 9 days on the Regent Navigator, a fund-raising private charter cruise sponsored by the WWII Museum in New Orleans. The trip was in honor of the 75th DDAY Normandy invasion commemoration, and its veterans, ... Read More
My husband and I just finished 9 days on the Regent Navigator, a fund-raising private charter cruise sponsored by the WWII Museum in New Orleans. The trip was in honor of the 75th DDAY Normandy invasion commemoration, and its veterans, and the excursions were primarily focussed on historic locations along the route and culminated in attendance of the DDAY ceremonies at the American Cemetery near Omaha Beach. My review rating of 3/5 is only about the ship experience itself, compared with other mostly luxury lines I have cruised with before (Seabourn (SB), Silversea (SS), Hapag-Lloyd (HL), and Crystal, plus Oceania, and also compared with a prior, non-charter cruise we had taken on the Regent Voyager several years ago. I was informed in advance by a Regent expert that the facilities, food and crew on Regent charters would be the same quality as one experiences on non-charter cruises, so this gave me a chance to resample Regent after several years of absence to give them another chance, though my primary reason for booking was the special event. Short summary: Overall I give the ship, food and crew a 3.4 rating overall and would not be tempted to book more cruises with Regent absent unusual circumstances. Again, this is my rating only for the ship, food and crew, not the customized entertainment and excursion agenda, as we did not have traditional stage “entertainment” as is usual on board Regent (BTW the topical events on and off ship organized by the WWII museum were very good, no regrets there, 5/5, though the ceremonies on DDAY involved very tiring long lines, neither Regent's nor WW2 Museum's fault). Food quality, service, and ship condition were good enough, though with flaws, i.e., like several years ago. Food on SB and SS previously was better, and it was much better on HL (though the latter also charges a higher per diem). Details: SHIP, ambience and suite: uncrowded and comfortable, well-maintained and clean in general, but the ship is showing its age a bit. All the furniture (the bed, couches, loungers, etc.) were much more comfortable and softer (important for those of us with musculoskeletal problems) than on SB. We were in a basic deluxe window suite (no veranda) on deck 5, aft. It had around 300 sq feet including a spacious walk-in closet, mini-fridge (all-inclusive and customizable), couch, desk area, vanity table, and bathroom with separate shower and bathtub areas with two nice grab bars and a rubber mat. Moderate ship/structure negatives were: 1. Initially we had brown water and low water pressure during high demand periods (but this was fixed with some pipe and filter work within 24 hours of reporting it). Per other reviews, this has happened before in recent months 2. The bathtub plug did not work (a common problem in my travels, so I used my portable rubber bathtub plug) 3. No bedside charger (only available at the desk and vanity). 4. The decor is a bit dated and carpeting is faded or slightly spotted 5. The desk area had no storage above or below it other than 1 small middle drawer (space was occupied by the fridge, glassware storage, and a flat-screen on the wall), though there was some room on top. TV had nice resolution, with basic dining venue menus available, though it did not display the MDR (Compass Rose) daily specials (only the “always available” options), and excursions listed were inaccurate Unfortunately the destinations descriptions and enrichment lecture recordings ran in a loop rather than being available for on-demand selection, like they were on other lines 6. Bath towels in our suite were thin and scratchy the first few days (definitely not luxury, as hey were old and worn out), then some got softer and fluffier. 7. Although our cabin was thankfully quiet and peaceful, with no vibrations, the main auditorium area (called the Seven Seas Lounge) often had loud vibration you could not miss during presentations. 8. There is also no large, dedicated forward outdoor observation area like on SB (here, you had to stand on the mini-golf lawn). 9. Internet was slow most of the time, impossible at others, but this is just like on all other lines I have been on, and (if not on a charter like this one where internet was included), quoted prices were high. 10. DH also did not like that the only two hot tubs were right near the pool, i.e., none were in a more private area like SB offers, and access was already closed early in the evening, before it even got dark, so there was no option for post-dinner soaks at sunset. FOOD: We had a few good, properly prepared meals (lamb dish in the small Prime 7 venue, and a good spare rib BBQ over noodles in MDR). We also had good croissants (though not as good as on SB) and generally good breads with variety (except in the Italian venue in the evening) . The food was mostly disappointing, though there were many choices, e.g., there were “always available” options to accommodate a variety of basic American taste combinations. Salmon entrees are hard to ruin, but they managed to do so in the MDR, Compass Rose. Most food was overcooked, e.g., ordering something medium meant it would arrive well-done. Breakfast meat and cheese selections were mundane, but morning bacon was always very good. The all-day coffee bar was self-serve push-button style, like on Oceania and Holland America, and was neither luxurious nor good anywhere. Desserts were no better than several years ago, and what they described as “cream” parts tasted more like Cool Whip than real whipped cream). Cookies at the cafe and cafeteria venue (La Veranda) were always the same sugar-free or regular basics, and were not very tasty, with no change for 9 nights. The evening Italian venue (buffet plus ordered entree) meal, was unremarkable. Hamburgers and hot dogs at the pool grill and room service were overcooked. The final insult was the “special farewell dinner” that was advertised to pax by the CD during the day, so the MDR got packed and was so full we were even turned away, so came back an hour later. It turned out to just be a labor-saving 3 course dinner with 3 fixed entree choices of fish, surf and turf, or vegetarian. We ordered the surf and turf and despite sawing away with great strength, I could barely cut, much less chew, the rubbery pieces of freezer-tasting disgusting old stuff they called lobster tail. Entrees also arrived cold, with oil around the potato and veggies already globbing up into clumps. I rarely send food with animal protein back, but I did here. Unlike on other lines (SB, HL), where we gravitated to enjoying a luxury lunch on board that surpassed venues portside, on this ship I would have made a point of eating off the ship as often as possible for lunch and dinner. SERVICE: Our cabin stewardess was a fast learner, and with her less bright male assistant, did a good job cleaning and meeting our limited customization requests in a timely manner, as long as we spelled everything out (so we had no service surprises or initiative from her, but she was good at following instructions). I still do not understand why hard, unripe fruit was mindlessly brought to the suite (bananas and apples are ready to eat, but what do you do with a rock-hard unripe plum or pear on a short cruise?) Very important was that the Do Not Disturb sign was always respected. Laundry came back the same day, unfortunately much of it shrunk as personnel likely did not always follow the international standardized laundry tag washing and drying instructions. Many clothing items that had been washed on other cruise lines without problems, shrank here, despite no weight gain. Food venue crew were mostly Filipino, who definitely smiled a lot, but who seemed inadequately trained for “luxury” service. Most annoying (beyond irritating fiascos with major wine service delays and comprehension barriers) was that most had an unfortunate habit of incessantly interrupting dining conversations, just as they did several years ago (I had forgotten about it until now). They would charge up to the table determined to recite their descriptions of food items or to ask questions, without pauses or regard for whether people were mid-sentence or had just put food into their mouths, and with no apologies for interrupting. They just needed to get their speeches over with and move on. I really appreciate the subtleness of good waiters on HL or SB more, when compared with most of these waiters and waitresses. Though they were almost always hard-working, because they were understaffed (e.g., tables in venues were often uncleared or unset for more guests to sit down), I did not find them to be any better than on mainstream Holland America. I usually have better and more consistent service at Applebee’s or other chain diners in the U.S. I only ordered cocktails a couple times at bars (cosmo), and each time they came back barely cooled and poorly prepared. Front desk personnel were polite and helpful (e.g., Julie). EMBARKATION and DISEMBARKATION: embarkation took an hour, probably because everyone showed at the same time from pre-cruise tours. Disembarkation was organized well by Regent, luggage had to be out at 11PM the night before, and we disembarked by color coding. IN SUM, even knowing what I know, because of the event, I would have booked this charter cruise anyway, as we came for the event, not for the food. We did not perceive the service we received here as up to what we expect from a company that calls itself luxury, however, and did not find it better than several years ago on a non-charter cruise on the Voyager. So we will be reluctant to book Regent again for a regular cruise, and will not consider it unless it is for a special event like this one where we book primarily for the event. Perhaps there were problems because this was a charter cruise and, contrary to what we had been advised prior to booking Regent, there may actually have been both food and staff cost-cutting measures implemented after all, without cruise line admission (we are not sure if Regent received more or less payment per passenger on this charter, compared with non-charters, though our total per diem for the event cruise was high). Management and crew may have known very well that most pax were there just for the event and would not likely be back anyway, so cut some corners, but I am speculating. So for now, we will stick with other luxury lines for non-charter cruising. After I had booked this cruise I learned that SB Ovation also had a charter option added for DDAY for the Museum, and in hindsight I of course have to wonder if food and service were similar, or better on that charter, event-oriented cruise. If there is a choice in the future, I will likely opt for a ship other than Regent Navigator. Read Less
15 Helpful Votes
Sail Date: May 2019
While not experienced cruisers, we have been on five previous cruises over the past 25 - 30 years with Carnival, Norwegian, and Holland America. We chose this cruise due to an invitation from my sister to join her and her husband on what ... Read More
While not experienced cruisers, we have been on five previous cruises over the past 25 - 30 years with Carnival, Norwegian, and Holland America. We chose this cruise due to an invitation from my sister to join her and her husband on what would be their sixth Regent cruise (they booked their seventh while onboard). We found the itinerary interesting which included Spanish, Portuguese, French, and British ports and loved the departure port (Barcelona) having spent a week there last year. Our journey began with a flawless and on-time flight on Delta through Atlanta to Barcelona. Delta One (their version of business class) was comfortable, the food was delicious, and I was able to sleep a few hours during the flight. We arrived in Barcelona Sunday morning before a Monday cruise departure day to an expectedly chaotic airport where we discovered Barcelona is second to Miami as the busiest cruise port in the world. Our bags were retrieved and turned over to representatives available at the airport and we were on a bus headed for the Fairmont hotel an hour after landing. Our hotel, the included pre-cruise selection by Regent, was very nice and located within a large garden-like area with beautiful grounds. Very quiet and relaxing. Regent representatives were onsite to assist with tours or cruise inquiries although we didn't require their assistance. The provided breakfast Monday morning, the day of the cruise, was high quality with plenty of choices to satisfy everyone. We had a couple of hours to relax prior to boarding our assigned bus to the pier. Bags were retrieved from our room the morning of departure. After a relatively short (45 minute) bus ride to the pier, we were ready to board. The embarkation process was efficient, easy, and relaxed. We experienced our first memorable interaction with a Regent employee during this process. A gentleman from the entertainment team greeted us with a smile, checked us in, invited us to the show that night, and sent us on our way. A great first impression even before we boarded the ship. Once onboard, we immediately noticed the quality, beauty, opulence, and luxury of the décor, design, furnishings, and atmosphere on the ship. Also, a wide variety of artwork could be found throughout the ship, some of which matched my taste, while some did not. We were aware of the hype surrounding this ship and reality matched the hype. Undeniably, the ship itself is beautiful in every imaginable way. Our cabin, a Concierge D on deck 10, was located steps away from the elevators and stairs and beneath the library above. The efficiency of the cabin design was impressive by being able to face the very comfortable king size bed toward to balcony so that from the bed we could see the sea or port. An abundance of drawer space (we didn't use half of them) could be found throughout the cabin. The closet was very large in relation to the cabin size and fully accommodated what ended up being our exaggerated over packing. The bathroom was impressive as well with two sinks, a separate tub and shower, and beautiful marble finishing throughout. Pre-cruise, we were attracted to a separate tub and shower, however; after a 12 night cruise, we never used the tub. Similarly, pre-cruise we appreciated that an illy coffeemaker would be located in our cabin yet we never used it. Our balcony was large, approximately 115 sq. ft., and had high quality furnishings including two large wicker reclining chairs, full size chaise lounge, and a table large enough for two people to enjoy a meal. The balcony angled toward the front of the ship which provided an unobstructed view forward without the need to lean over the railing. Furnishings, fixtures, and finishes inside the cabin were consistent with what would be found in four or five star hotel junior suite. Contrary to certain reviews, we found the dining onboard to be excellent without exception. Every meal was high quality, well presented, without lengthy wait times, and flavored deliciously. We dined at each specialty restaurant twice, ordered room service breakfast six times, and tried all other dining venues except the pool grill multiple times. I had seafood, veal, beef, and pasta main course dishes and all were great. Service was outstanding. Wines offered were very good and our glasses were never empty. Desserts were, unfortunately, too tempting to avoid. Frankly, absolutely no complaints related to food whatsoever. We experienced none of the issues to be found in reviews critical of dining venues located on the ship. We were left assuming we were either very fortunate or simply easy to please. Notably, the design, décor and atmosphere in the three specialty dining venues is truly unique and beautiful. The entertainment we found enjoyable and, well..............entertaining. Other reviews indicate entertainment leaves something to be desired yet we attended three stage productions, the cruise director John Barron's show, his assistant's show, and every performance by the two guest performers with Will Martin's shows being the best. The shows were an hour in length which we found to be perfect. We didn't expect Lady GaGa, Adelle, Elton John, or a Broadway theater production of Phantom of the Opera or Les Miserables to be performing on the cruise and therefore we appreciated the quality of the entertainment available. Additionally, we were always able to find comfortable seats available in the theater without obstructed sightlines. We also scheduled two cooking classes in the Culinary Arts Kitchen and thoroughly enjoyed both. The instructing chef made it fun with her energy and enthusiasm and by playing music and serving wine while teaching. Both classes were full (I believe 18 is capacity) which further added to the fun atmosphere. The facility itself is state of the art. Finally, we scheduled five appointments in the Canyon Ranch spa and were pleased with their services and facility. I had a massage that I would rank as good as any I have ever received. Service on the cruise is where the separation occurred between great and extraordinary. The meaningful difference maker for us. Nice ship, itinerary, tours, food, and entertainment - otherworldly service. One example: 6:30 am I go to the coffee shop to get a latte for my wife which Andre gladly prepares and a green tea for me. I then head to the pool deck where the fresh juice bar is located and pick up a celery and orange juice for my wife and head back to the cabin with my hands full. As I walk through the pool area the attendants who are changing the terry cloth covers on all the pool loungers smile and wish me a good morning. As I approach the door, one stops what he is doing and runs to open the door for me and asks if I need further assistance. As I near the door to our cabin, from behind me appears one of the captain's staff members from the bridge and he asks me if he can open my cabin door for me with his master key. This is only one example of many other incredibly positive interactions with Regent staff members on the ship. The training program must be world class because we never encountered anyone who wasn't pleasant, wasn't eager to serve, and who wasn't genuinely kind. The crew seemed happy. At dinner in Prime 7, our excellent server Ruth's assistant, who I would guess to be 21 or 22 years old, engaged in conversation with us and twice said how much she loved her job. How many 21 or 22 year olds in the U.S. would say how much they love their jobs? From beginning to end, we had no complaints whatsoever regarding the service we received and we compliment Regent for their very effective hiring and training practices. We experienced eleven ports while on our cruise and found many points of interest, cultural experiences, historical significance, and beauty at every one. All tours with the exception of Lisbon met or exceeded our expectations. Most notable tours included a D Day Landing Beach tour in Normandy and a wonderful dinner at Chateau Du Tertre in Bordeaux. We had high quality guides who were knowledgeable and understandable. Each bus would depart about half full. Very efficient system for organizing tour departures on the ship. We never waited more than ten minutes before being directed to our bus. The one complaint I have from the entire cruise experience is related to the tours and, unfortunately, I believe the issue is beyond Regent's control: passengers go on tours they should not take due to physical limitations. We were provided tour descriptions online before the cruise, after we boarded, and each day with the newsletter; all of which made abundantly clear the physical requirements of each tour and the physical limitations that should prevent someone from taking certain tours. On every tour, in my opinion, people were present who should not have been. Certain participants placed unreasonable expectations on the guides due to their limitations. A man fell down stepping off the curb in Lisbon and somehow the guide was implicated? Another guide was rudely told to slow down because a couple couldn't keep up. One guide was told to slow down by a woman who said her back hurts when she climbs stairs. And lastly, a guide was asked to be available at the port to help a couple back to the ship. Very frustrating and my heart goes out to the guides and what they must endure. Regent can't be placed into a position of evaluating each passenger's physical ability before every tour. Passengers need to read the information, readily available via multiple sources, regarding the tours, and be honest about their ability to take the, clearly stated, more physically demanding tours. Again, my only complaint during the entire cruise. Disembarkation was difficult only because we didn't want to leave. The process itself was easy as long as your luggage was outside your door on time and you were listening for your number to be called indicating it was time to disembark. In summary, we had a wonderful and memorable trip and thanks to Regent for performing so incredibly well every step of the way. To perform so well requires outstanding organization, training, quality control, accountability, and teamwork. It was fascinating to watch the team work so well together and deliver so well time and time again. Partly attributable to my sister telling me to prepare to be spoiled and partly because of the price, our expectations were very high yet Regent consistently met or exceeded our expectations. Consequently, we are now hooked and booked an Alaska cruise in 2020 while onboard. Read Less
52 Helpful Votes
Sail Date: June 2018
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment ... Read More
Having been on 2 Chrystal Cruises we had high expectations. We paid a lot and we’re Bored! Our cruise was 12 days, England to Copenhagen. Weather mostly in the 60’s. Ship was beautiful and kept very clean. Night entertainment was minimal and except for 2 nights... the rest were subpar. As for on board activities... when you have 2 days in a row at sea we expect more than one lecturer, and all 3 of his lectures were on International Politics. Other than that, I don’t consider napkin folding and bingo activities. There’s a tiny casino too. As for dining options, they were okay. But we expect more than that. Twice I sent my food back, once for undercooked chicken, one for burnt salmon. Totally unacceptable. The service was good. As for the excursions, most were very disappointing At the end, the transferred 200 passengers by buses to the Marriott Copenhagen. We could barely get in the lobby and then we waited on line for almost an hour. Read Less
6 Helpful Votes
Sail Date: September 2017
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and ... Read More
We chose this cruise because we wanted to try Explorer and thought the ports ideal for us, especially with a Southampton start. We boarded and both said WOW. It really is a fantastic ship. From the artwork to the furnishings and crockery. We were 'processed' quickly at 12 noon and then to a delicious buffet lunch. Once the suites were available we unpacked and found we still had spare drawers and cupboards. The room was beautiful, super bathroom with 2 basins, separate shower and bath. Someone had commented earlier that our room (810) had a lot of teething troubles. I'm glad to say that everything had been put right, except what he described as a 50 cent hook replacing a lost one; we mentioned this to Reception and it was changed within an hour. What he failed to add was that the F2 cabin is so spacious. Crew was uniformly brilliant - always a smile. We dined twice in Prime Seven and Chartreuse, once in Sette Mari, and the rest of the time in Compass Rose. Prime Seven just about the best, Compass Rose good too, but we were never disappointed by the choice or the quality. The last dinner in Compass Rose was outstanding. Wine flowed freely, and if we were always offered a wine that was not to our taste we were immediately offered several alternatives. Cruise Critic had organised a Meet and Mingle on Day 2, and we were pleased and surprised that the Master and some senior officers joined us. This was typical of the approachability of everyone on the ship. We don't do many excursions, preferring in general to walk around the town, but those we did take were also well organised. Bilbao was outstanding, mainly because of the Guggenheim Museum, but we love Bordeaux (where we moored right in the middle of the City), Porto and Lisbon. Finally the infinity pool at the Spa deserves a mention. While my wife had a massage I took the opportunity to sit on the aft deck and use the pool as we sailed down the river out of Bordeaux. This was day 4, and I was told I was only the second person to use it - a hidden secret indeed. We can't recommend Regent enough, especially Explorer. Read Less
12 Helpful Votes
Sail Date: June 2017
My family of four was part of a bigger family group of 13. We had 6 suites on the 9th deck. Our ages ranged from 15 – 85 years old. This was the second Regent Cruise for most of us, the first being an Alaska Cruise on the Navigator. ... Read More
My family of four was part of a bigger family group of 13. We had 6 suites on the 9th deck. Our ages ranged from 15 – 85 years old. This was the second Regent Cruise for most of us, the first being an Alaska Cruise on the Navigator. My first impressions getting on the ship… Going through the check in was very easy and relatively fast. We had traveled from London on a bus, so we only had to deal with the 40 people on our bus before going through security and then onto the ship. It was fast and easy, really, in comparisons to Disney or Royal Caribbean. We entered through the 5th deck lobby area and were greeted by staff with Champaign or orange juice. The area was simple, but very nice. You could see all the support areas for the passengers (Registration, the office area & Excursions). Since the suites were not ready yet, we boarded at 11:30, we went up to the 11th deck to enjoy lunch by the pool. The staff was very attentive and nice. We loved our Category D suite. Bathroom, closets, living area were wonderful and never did we feel cramped or on top of each other. The patios were very nice and roomy with two chairs, a table and a lounge chair. With Regent, the room attendant was there to ask what we wanted our refrigerator filled each day. She brought fresh fruit every day. All the public areas, bars, restaurants, theater, and stores were clean and nicely decorated. Our voyage... I need to mention this first….. We have a teenaged daughter, 15 years old. The “Mariner Program” for teens was WONDERFUL. We have cruised many times with our children and they have never wanted to participate in these programs. Since the Explorer is smaller, there were only 6-8 teenagers on board; our daughter said she would give it a try. These teenagers ended up having the best time on this trip. I give a big “thumbs up” to the staff and also for Regent for having somewhere for the 14-17 year old group to go while on board. It wasn’t completely structured, the staff really related with the group and they had the best time. I think our daughter has made lifelong friends on this trip. I am so happy she had such a wonderful time. I think each parent of these teenagers felt that they were in a safe and supervised area. They had tours of the bridge and kitchen that most passengers never got to see. I enjoyed spending time on our sea days taking cooking classes, reading, doing puzzles or trivia. I guess it doesn’t take much to entertain me. I love the sea days, especially when trying to adjust to a new time zone. Weather… Granted we were going around the British Isles, most knew that the North Sea can be rough, and it very rough when we made the transition to the Atlantic Ocean. But most of the passengers were sleeping or preferred to stay in their cabins. I’ve seen worse seas on a cruise to the Bahamas on Disney Cruise this past spring. Luckily no one was getting sick in public. We also had rough winds leaving Liverpool (which delayed or departure and made us miss stop in Cork, Ireland). Our unexpected sea day was a little rough at first, but it became a beautiful day. Again, I love being on board the ship, enjoying some quiet time by the pool, albeit white caps on the pool deck. The weather seemed to be rainy every day we were at port. Edinburgh was the worse. We had hired a private van to take my family to Paisley, where a founding family member was from. It is expensive to go through Regent to hire a car/van. But let me tell you, the guide and driver went out of their way to make our rainy day experience the best we could have while visiting the area. Paisley is just west of Glasgow. It rained the whole time we traveled there. Our guide was wonderful and answered questions and gave us insights to the area. Traveling back to Edinburgh, we were concerned about the rain; he suggested that we go to a museum, since all public areas are “free” in Scotland. We went to the Natural Science Museum and had a great time on our own. It worked out, actually, that my son in college had a summer course that required a to visit a Natural Science Museum during the summer. This fit the bill and he got 100% for his credit in his course. The guide and driver were wonderful. Since we wanted to travel with a guarantee with Regent not to leave us, we went through Regent for this excursion. It was costly, but for me and my family, it was worth it. Excursions (cont.)… The other “free” excursions on Regent were wonderful. My family enjoyed them all. I know some people felt that the hosts were inexperienced or had bad tours. In my opinion, all of ours were great. We did pay extra to visit the Giants Causeway while in Belfast (worth every penny) and my daughter and I did a cooking class while in Dublin to Ballyknocken, while everyone else enjoyed the Guinness Tour, and enjoyed it completely. Again, we enjoyed them all. It was unfortunate that we were delayed leaving Liverpool and missed our stop in Cork, Ireland. Yes, we all wanted to kiss the Blarney Stone, but weather isn’t one of those things we really can’t be mad about. It is what it is. During our “extra sea day”, we slept in, enjoyed the sun and did some extra shopping since we didn’t spend our on-board credits yet. I guess we are easy to please, we don’t expect to place blame on someone due to a weather issue. It is what it is. Cruise Critic… Before I forget, my husband and I attended the “Cruise Critic Meet and Greet” on this trip. We were two of the 8 couples that signed up to join the meet and mingle. Only 4 of us showed up, but we enjoyed meeting the officers at the mingle. I think Regent expected there to be more people at the mingle; they had made a nice spread of food. Thankfully, they had the staff go around to the rest of the passengers that were in the Explorer Lounge, not in the mingle, to enjoy the nice appetizers. The staff was so nice to us all. I was able to make some connections that helped throughout our voyage. From what I heard from some of the officers, they do hear and read comments about Regent on Cruise Critic. Hopefully the Corporate Staff reads them also to help make voyages enjoyable for everyone. We loved the Explorer. Felt like the ship handled all the rough seas that we encountered. We loved the ports that we visited. Wished we could had better weather.... but that wasn't anyone's fault. It is what it is. We learned to carry rain coats and umbrellas. Not a big deal. We were a big group (13). We always went to Compass Rose by 7:00 pm. They had a table of 8 and 6 for us. Ivan (CR Manager) was very nice to make sure he saved a few tables for us. Sometimes we were in the "main area" or even in the back of the restaurant. The last night, we sat in the left side of the restaurant and had the best service. We told the staff that we wished we had requested that area the entire trip! Not to say, the other staff at CR wasn't good. They were and they were very nice and sweet to my father-in-law. He suffered a broken hip a few months ago, so they were very accommodating to him with him limited mobility. Ivan also helped me arrange a special 80th birthday cake at Chartreuse one night, which was very nice. I also wanted to add that I loved the fact that the laundry facilities were so convenient. Not that I wanted to do laundry during my vacation, but I am a mom with a family of 4. We were gone for 16 days.... we needed to do laundry. 80% of the time I checked the laundry, I could put 3 loads of laundry in the wash. That saved so much time for me to have 3 washers going at one time. The laundry facilities on the Explorer are wonderful! There are three washer/dryers, a nice sitting area, a TV and a phone. No one was hogging the washers or left their laundry so you were unable to complete your wash. It was very nice. I did keep my phone timer on with the timer to my laundry so I wouldn’t hold someone from finishing their laundry. I was holding off using my onboard money, in case I needed to send out laundry, but I was able to get everyone's laundry in our family done before our last stop that I actually enjoyed our last day at port and didn't worry about the dirty clothes. Overall, we had a great time. My husband felt that the service was lacking at times in the La Veranda or Pool Grill. He’d ask for a diet coke and it would show up after his food would arrive. I did find that anything a little odd, like a diet coke at breakfast, would be slow. I would end up bringing one to breakfast from my refrigerator in my suite for breakfast. I don’t drink hot coffee in the morning, I like my caffeine cold. I think being a Mom; I’d rather find a way to fix my problem than complain about it, which I did. For anyone that would like to have a great small ship experience without the haggle of always asking you for your card to sign for a drink or anything else…. I would definitely travel with Regent! When we were back in London after our trip experiencing two extra days with our family, we were in an elevator with a family about to embark on a British Isles trip with other carrier. They were excited, but the dear husband was already complaining about how the excursions and hotels were double the cost of the trip of the cruise. My children and I just smiled and told them to enjoy their trip. We felt like we had made the best choice for us with Regent!! Read Less
3 Helpful Votes
Sail Date: October 2016
We have sailed in voyager three times. We have enjoyed every voyage very much. For us everything was perfect! We had a suite and a butler who was the epitome of efficiency. Our suite was Immaculate every day. A ceiling light bulb went out ... Read More
We have sailed in voyager three times. We have enjoyed every voyage very much. For us everything was perfect! We had a suite and a butler who was the epitome of efficiency. Our suite was Immaculate every day. A ceiling light bulb went out and it was changed almost before we hung up the phone to report it to our butler. Our canapés were simple but we hardly needed them. We enjoyed every restaurant and found the service excellent, even when they were very busy. Every crew member we encountered was pleasant, had a smile, was eager to please. Our excursions were fine we only had one guide who seemed - perhaps new at the job and was a little too much giving out dates of history. Our other guides were knowledgeable friendly and intelligent. Three of whom I know loved their job! And were exceptional. Given the time frames for the tours they crammed a lot of interest Into a short time. All the coaches were clean. The places we were taken for snacks were excellent and thoughtfully chosen. We have no complaints whatsoever. Our locations at times required somewhat long coach rides but we counted that as part of the visit. We have booked our next cruise and cannot wait to go. Our only problem is we would love to try explorer but we love voyage so much. I feel Lucky to have such a dilemma. We also appreciate all inclusive. No concerns about tipping although we did tip our steward and stewardess as well as the butler since we were personal contact with them every day. We enjoyed the krew kapers very much. Think these young people including those who work below decks to keep things running smoothly do an excellent job and know it is difficult to be away from family and friends for extended periods of time. We loved our vacation and will enjoy our next one I'm sure as well. Read Less
100 Helpful Votes
Sail Date: July 2016
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is ... Read More
Regent Seven Seas markets its cruises as first class. In some ways it almost is but other parts are so bad that it ruined the good parts. This cruise line goes the cheapest route when it comes to airline travel and hotels. Regent is EXPENSIVE and only if you drink and eat an extraordinary amount will you get your money's worth. Bad -- Emergency situations: Disastrous. Their emergency number took over an hour to answer, then put us on hold, when our air transportation got changed by them and we were marooned. Air Travel -- we were supposed to have Business Class and instead they booked us on a third rate local airline and it resulted in us missing a connection and a whole day's vacation plus paying $500+ for hotel and taxi to a different airport which Regent refused to pay. We later learned from experienced Regent travelers to check what flights you want and then insist they book you on them. Internet -- we had no internet for most of the cruise, despite being told we would and printed marketing material indicating full time internet. If you have to do business while traveling, do not take this cruise line. One fellow passenger missed an important stock trade and was hysterical because there was no internet. Despite promises to fix it, it never was fully functional. Embarkation/Debarkation: Disorganized, confusing and way too time consuming. Ditto for baggage handing. Hotels: They book you into average hotels with basic rooms, definitely not first class. Our hotel room in Reykjavik was so small we couldn't even turn around, also hot and stuffy. In Copenhagen we inquired about upgrading our room and were told that Regent only books "Basic" rooms, not first class. Good: Fabulously well trained staff especially our private Butler. The best part of the trip. All other staff on board were very polite and helpful. However, lowly staff can only do so much when management is lacking. Entertainment was excellent but for first time Regent cruisers it should have been better explained as to how to be seated, etc. Most food better than average except the premier Prime 7 where we had two bad meals. The French restaurant, Signatures, was very good. The basic restaurants Compass Rose and the Veranda were good and wine selections were also good. Overall, all service on board was excellent, including our Butler, cleaning staff, servers, bartenders, etc. Word of advice, this cruise is not for families as it is appeared to be older than average crowd. Some patrons were much too elderly/infirm to do the excursions and yet were allowed to participate, resulting in inconveniencing everyone else. If you are looking for a totally first class experience, we would suggest a different cruise line. Read Less
72 Helpful Votes
Sail Date: July 2016
Overall I found the cruise to be mediocre. The strong features were the ports, the cabin location (mid ship) and the service. The ship was full and I was offered $17,000 for the cabin which I turned down. This was my biggest mistake ... Read More
Overall I found the cruise to be mediocre. The strong features were the ports, the cabin location (mid ship) and the service. The ship was full and I was offered $17,000 for the cabin which I turned down. This was my biggest mistake made on the cruise. The weak features included the food, the dining venues, the ship itself including public areas, and the activities aboard ship during the day. The cruise feature a large number of free cruises at each port of call. However, I did not find the tours I went on to be very interesting. I cancelled all my excursions towards the end of the cruise to spend the time walking through the very walkable towns. The ships activities were very limited while in port. Even during the two at sea days (one created because high winds kept us from visiting the Shetland Islands) the ship activities were very limited. The food was not very inspiring. There were plenty of dining options, but I found the quality to be somewhat lacking. There were a few high quality menu items and many poor items. The specialty restaurants were not worth visiting. The embarkation was excellent, well staffed and fast. The debarkation in Copenhagen was not well staffed, slow and a bit chaotic. I found the value for the cost of the cruise to be low. I will not be sailing on Regent again. Crystal Cruises in my mind offers higher quality. For a video of the Voyager, the highlights of the ports and the optional pre-stay tour in Reykjavik please view the You Tube video below. Regent Voyager "Viking" Cruise July 2016 https://youtu.be/ie67RKgGsGc Read Less
89 Helpful Votes
Sail Date: June 2016
We just returned from the June 26, 2016, Journey To The Arctic cruise on Voyager. This was my first cruise with RSSC since 2009, and my husband's first time. Overall, we had a great cruise because of the fabulous itinerary. Greenland ... Read More
We just returned from the June 26, 2016, Journey To The Arctic cruise on Voyager. This was my first cruise with RSSC since 2009, and my husband's first time. Overall, we had a great cruise because of the fabulous itinerary. Greenland was amazing, and we are so glad we got to see it. However, for a cruise that cost us $34,000, we had too many issues and these need to be addressed by Regent - by the way, we filled out all the comment cards on the cruise and no one reached out to us. - The room was in poor shape and we had a broken tv remote and a broken DVD player. Really disappointing for an upscale cruise line. I know the ship is going into dry dock, but for this amount of money, we shouldn't have walked on to a ship that felt run down. - When we called reception to have these items repaired, they said someone would be right up. An hour later no one had come by, so we called again. They sent our stewardess (what was she supposed to do?). She hit the DVD player really hard twice and said, "Yup, it's broken". We told them to forget about repairing it. But then a maintenance guy showed up after bedtime. Very poorly handled. - Service around the ship was very off. In the bars and restaurants, either the wrong drinks were delivered to us, no drinks were delivered to us, or it took a long time for drinks to be delivered. One night in the dining room, we asked for cookies & cream ice cream (which was not on the menu that night, but had been the previous night). They told us that it wasn't available. But then it showed up on the menu the next night. Dining room servers seemed rushed and disconnected. This was not a luxury experience. - Shore excursion desk was very disorganized. They had a very poor grasp on what was happening. In Isafjordur, were given tour tickets for a tour time that didn't even exist (around 1pm). That morning around 9:45am, we were leaving the room for breakfast. We saw tour tickets on our door and noticed that the tour time was for 9:50am, I believe. We went to the desk to ask about the afternoon tour and they said that a mistake had been made and there was no afternoon tour. They seemed annoyed that we were late for this morning tour. We were rushed off the ship without getting any of our belongings, with shore ex staff shouting at us, and showed up to the waiting group about 10 minutes late. Shore ex staff also left two guests behind at Godefoss Waterfall and blamed them for missing the bus, when it was she and the tour guide who miscounted. Very poorly-handled. We are not complainers, and take things in stride, but this cruise was off. I doubt we will return to Regent after this experience. Crystal and Azamara provide a much better product for the money. We walked away from the trip feeling a little ripped-off and a bit disappointed. Read Less
1 Helpful Vote
Sail Date: June 2016
We have been on all of Regent's ships and had wanted to do this itinerary in the past, but dates and pricing never lined up. We were very pleased to be able to do back-to-back 10 day cruises through the British Isles and over to ... Read More
We have been on all of Regent's ships and had wanted to do this itinerary in the past, but dates and pricing never lined up. We were very pleased to be able to do back-to-back 10 day cruises through the British Isles and over to France and Spain. The ship is very comfortable, but the staff is the best reason to sail with Regent. Every member of the crew is just as hospitable and friendly as possible. They couldn't be better. We really enjoyed this itinerary and particularly Mont St. Michel, Cork, Bordeaux. Every stop had something memorable, though. We went on excursions most days, but sometimes just took the ship-provided shuttle into town and wandered. Some excursions were much more than we expected. In Belfast, for example, we went on a tour that included the Titanic Museum. That wasn't very impressive. However, a tour of the dry dock was fantastic - largely due to a guide who was part historian, part actress and totally enthusiastic. The Blarney Castle was interesting, but you really should be prepared. The Blarney Stone is at the top of the castle and to kiss it you have to be on your back and leaning over the edge - not a good plan for older folks. The stairway up is quite a challenge. It's steep and, in several places, both of my shoulders touched the walls and I'm not overly large. It was quite strenuous for anyone with mobility issues. In Torre Lorizags, we saw an incredible collection of mint-condition Rolls Royces. You have to see to believe. Really fantastic. While in Southhampton for a day at the mid-point of the cruise, we took a personal tour to Winchester. Winchester College and Winchester Cathedral are both incredible. Finally, our favorite stop was Alnwick Castle. Parts of Harry Potter were filmed there and two Christmas specials of Downton Abbey were filmed in this castle, which remains an active home for the Lord and Lady. It is truly spectacular. Lecturers from the Smithsonian Institute really enhanced all of the ports. Food and service were superb, as always. You just can't go wrong on a Regent Cruise. Read Less
6 Helpful Votes
Sail Date: August 2015
This is our 7th cruise on Regent, the first being in 2009. Several recent reviews have noted that they felt that the Regent experience is declining. With a few relatively minor exceptions, which I will detail below, my wife and I do not ... Read More
This is our 7th cruise on Regent, the first being in 2009. Several recent reviews have noted that they felt that the Regent experience is declining. With a few relatively minor exceptions, which I will detail below, my wife and I do not feel that this is the case. We have greatly enjoyed every one of our Regent cruises, this one being one of the better ones. Embarkation/Disembarkation: Could not have been better. We arrived at the pier at 12 noon, and at approximately 12:15 we were enjoying our first cocktail on the pool deck. We were told that rooms would be available at 2:30, and at 2:30 on the dot, an announcement was made that rooms were ready. Luggage was delivered minutes later. For disembarkation, we filled in a form asking what time we would like to disembark, (between 8 and 9), and were given the appropriate luggage tags. We were advised that we could walk off the ship at the time we requested, no announcements needed. Luggage was ready, and off we went. Cuisine: We found the food on this cruise to be as good or perhaps better than ever. The breakfast and lunch buffets provide a wide assortment to choose from. At breakfast, you can order a hot dish brought fresh to your table. At lunch, there is freshly made pasta as well as a meat carving every day in addition to very tasty hot and cold buffet items. Dinners were (almost) always consistently good in the main dining room, Compass Rose, and in the 3 specialty restaurants. The only exception, strangely enough, was the lobster, which my wife ordered twice, once in the specialty restaurant, Prime 7, and once in Compass Rose, and both times she thought was tough and chewy. We greatly enjoyed all of our other meals. Meats were prepared as ordered, and tender. Fish dishes were moist and flavorful. There is a suggested included red and white wine each night, but if you don’t care for the ones listed, you can request something else. We always are able to find a white and red that we like among the included wines, and we ask the sommelier for these each night, if we don’t care for the listed ones. Entertainment- People tend to either enjoy cruise ship entertainment, or they don’t . We do. And we found the Jean Ann Ryan singers and dancers to be superb performers. There is a ballroom specialty couple, who are amazing, and an acrobatic/dance couple, who are able to do things with their bodies that no human being should have any right to be able to do. They were mesmerizing. There were 2 specialty performers, a guitarist who was great, and a violin player/ comedian who we were not crazy about, but was somewhat entertaining. Service- Here, I think a case can be made that Regent is slipping, just a tad, in this respect: we had the impression that there were fewer crew members staffing the buffets and in the lounges. So in the past, it was typical that once you had your plate of buffet food, there would be someone ready and eager to bring it to your table, and on this cruise, this happened only occasionally. At breakfast, we would often have to flag down someone to have our coffee cup refilled. In the lounges, it is less likely that the servers would remember our favorite drinks. For us, these are minor issues, and did not impact our cruise experience at all, but for those that find these things important, they should be aware. Excursions: Regent is one of the few cruise lines that include excursions in the cruise fare. As a result, the great majority of passengers sign up for ship excursions. This creates a bit of a challenge for the Destinations Services desk, to have such a high percentage of passengers taking the ship excursions. When Regent first started this policy several years ago, we found the process to be rather chaotic, sometimes resulting in long delays in getting excursions underway. We did not find that to be the case on this trip, as we found things to be very well organized. We would arrive at the theater at the appointed time, and hand in our excursion tickets in exchange for a bus ticket. Within a few minutes, our number would be called, and we would be on our way. There were a few minor delays, but each time, the staff would keep us informed about the reason for the delay, (i.e. a gangplank problem) and keep us updated. The excursions themselves varied in quality, ranging from fair to excellent, most we thought were quite good. Enrichment: Regent recently introduced the “Smithsonian Collection by Smithsonian Journeys” program, which provides experts in various topics related to the destination to give lectures. In our opinion, Regent made a mistake here. When I go on a cruise, I want to learn about the ports I will be visiting, the history, culture, architecture, cuisine, important sites to visit, etc. Ancient texts and archaic languages? Not so much. But that is what we got. The speaker was very well informed about his topics, and was a good speaker, but I felt that I was not given information that could have truly enriched my port visits. Stateroom: Regent’s standard cabins are more than adequate for our needs, and by far the largest standard cabin of any cruise ship we have been on. There is plenty of storage space, nice walk in closet, nice bathroom with separate large tub and shower (the Mariner being the exception). Our cabin attendant kept our cabin immaculate, and provided us with whatever we needed. Internet: We all know that Internet service on cruise ships stinks. On this cruise, it stunk less than most. For the most part, I was able to connect from pretty much anywhere on the ship, and the speed appeared to be turtle-paced as opposed to snail-paced, which, of course, is a bit faster. Fellow Passengers: Regent attracts, to be sure, an older clientele. Just about everyone we encountered were well traveled, friendly, happy, and thoroughly enjoying their cruise. Almost all were repeat Regent customers. My wife and I look forward to future cruises on Regent, and have booked a cruise on their new ship, the Seven Seas Explorer for next fall. Read Less
89 Helpful Votes
Sail Date: June 2015
The reviewer "Regent Ain't What She Used To Be" provides a detailed review we entirely agree with. Unlike that reviewer we had not sailed with Regent before. Our cruise experience was with Seabourn. We believed the two ... Read More
The reviewer "Regent Ain't What She Used To Be" provides a detailed review we entirely agree with. Unlike that reviewer we had not sailed with Regent before. Our cruise experience was with Seabourn. We believed the two cruise lines were similar. In our experience they are not. Seabourn prides itself on the interaction between staff and clients - this is the major failing we found with Regent. As noted by other reviewers, staff seem overworked and undertrained. Many categories, such as the sommeliers throughout the ship, are sommeliers in name only. They could offer, poorly, the wine of the day, but struggled to deal with any request beyond that. More generally we made a number of inquiries with staff, none of which were adequately dealt with. The answer typically was "I don't know", there was no offer of follow up or further assistance. Compared to Seabourn the food was ordinary and very repetitive. Typically we left most of it on our plate. Other guests we befriended, who had travelled with Regent previously, bemoaned the fall in standards. We agree with comments in other reviews about the time consuming, frustrating, process of allocating clients to excursions and disembarkation. Put simply there seems to be a lot of double handling and lengthy delays. All tour allocations are funnelled through one person who seems easily distracted. On one occasion a guest arrived very late for a tour, the organiser left a theatre full of other clients while he dealt with this one latecomer who, given the circumstances, should have been left behind. If you arrive 20 minutes after the departure time for a tour it is unreasonable to have any expectation of being on that tour. We would not travel with this cruise line again. Read Less
93 Helpful Votes
Sail Date: June 2015
This was our fourth Regent cruise and first on Voyager. We are seasoned travelers, having been all over the world, mostly doing our own trip planning (we are 60 and 68 respectively). After our last trip to Europe in 2014, we looked ... Read More
This was our fourth Regent cruise and first on Voyager. We are seasoned travelers, having been all over the world, mostly doing our own trip planning (we are 60 and 68 respectively). After our last trip to Europe in 2014, we looked forward to cruising as we know we can unpack once, not rent cars, or schlepp bags in and out of hotels. We enjoy seeing the world go by from the balcony or aft deck, and of course, the all-inclusive aspect of Regent is appealing. I am torn between a rating of 2 or 3...but given what you pay for a Regent Cruise, I ultimately came up with a poor rating. Here's why: Suite: Upon entering the cabin we are greeted by champagne and eagerly browse all the information on the desk. Oddly, I noticed was an envelope with shore excursions addressed to someone else along side an envelope with our tickets. I took the envelope to the Destination Desk and she simply tore up the other persons' tickets and tossed them in the trash. No explanation. The next odd thing occurred while we were unpacking. I opened the closet door and it literally broke - the top hinge snapped and the door swung toward me, just missing my head. Fortunately the bottom hinge held. We immediately called reception and reported the problem. It took 6 hours before someone came to fix it. We were told that maintenance was "too busy preparing to sail" to assist until later. I was surprised to find a large stain on the carpet in front of the makeup table and the small night light along the floor askew and leaning out. We also noted a strong smell of diesel in the hall outside our suite. Fortunately it didn't permeate our suite. Dining: By far the biggest change since our last trip. Food, other than the premium restaurants was not good. Settle Mari had the same tired menu every night with gloppy pastas and dry veal. La Veranda for breakfast was only good if you stuck to fresh fruit and ordered eggs made to order. The hot buffet items were greasy, pastries dry. Compass Ross was slightly better, but service was so slow for breakfast - the explanation given to use was that their kitchen is primarily focused on room service in the morning. Pool Deck Grill varied widely. "Themed" lunches could be acceptable or awful. Signatures and Prime Seven were noticeably better, but I agree with other reviewers that the sommelier was laughable. When I asked for a recommendation on a non-oaky chardonnay, he said he hadn't tried any of those on the list, but he'd "heard" good things about the Louis Jadot Meursault (what?). We stuck with beef or lamb and found they were very good. Lobster was consistently dry and very small portion wise. Entertainment: Other than the Orchestra and the Piano player in the Observation Lounge, the entertainment is sub-par. Amateurish stage shows. I hate to be snarky, but my daughter's high school musicals were better than these shows. The James Bond night was so bad, we left early. Disappointed in Team Trivia this time. I joined friends to play as a team and always had to track down a server for a tea cup and hot water. Cakes and sweets were awful - dry and tasted like they'd been thawed from previously being frozen. Also, if Ray (the Cruise Director) wasn't available you ended up with dancers from the show substituting badly. Crew: I highly suspect that they have reduced the overall crew size and cut back on training. It was hard to find a waiter in the Observation Lounge after dinner and we never once had a server wait on us onside on the Horizon Aft deck - we always had to go in the lounge and hunt for a server. Never once saw the Captain. General Manager occasionally strolled around, but never smiled, said hello, nothing. On the other hand, our Cabin steward was fabulous, always smiling and greeted us by name. The guy running the Computer room is pretty good, given he has crappy equipment (soooo slow desk tops) and has to answer the same question a thousand times a day "I can't get WiFi to work!" Excursions: Ranged from great to awful. As others have noted, the process to get onshore for excursions is disjointed and poorly managed. Other than the young man, I think from Chile, the other Destination Desk crew appeared overwhelmed and negative. Many guides were weak, but again, some were amazing - Rollie in Belfast was exceptional! I felt overall that we spent way too much time on the buses. Some stops were just not interesting at all - Kristiansand and Skagen. Overall impressions are that things have slipped as far as quality and service. On our previous trips, servers would practically fall over themselves to carry your plate from the buffet to your table in La Veranda and the Pool Grill - happened ONCE on this cruise. Also, on previous cruises your wine was topped off continuously. We often waited for refills and had to tell them what we were drinking! Given the price paid, I no longer believe Regent is a good value. We spoke to many other travelers who agreed with us, many of them having sailed with Regent since the Radisson days. I hate to say it, but I think we're done with Regent. Read Less
3 Helpful Votes
Sail Date: August 2013
After 20 years of cruising we discovered Regent in 2010. We are going on 100 days of voyaging with them now. This Baltic and circumnavigation of the British Isle cruise we just completed was outstanding. We had been cruising exclusively ... Read More
After 20 years of cruising we discovered Regent in 2010. We are going on 100 days of voyaging with them now. This Baltic and circumnavigation of the British Isle cruise we just completed was outstanding. We had been cruising exclusively with Princess and HAL prior to that. We toyed with the idea of giving Silver Seas a shot but received a hint that their quality was on the ebb, the debacle on the Silver Shadow in Southeast Alaska this summer confirmed that. Of Regent's three ships, we like the Voyager the best. We have never had a cruise that we didn't enjoy, although, as with anything in life, there was an occasional blemish. We prefer the longer excursion type voyages, three weeks or more. The longest was on the Prinsendam for almost three months. In May 2010 we happened upon Regent. Haven't really looked back since, I hardly even gloss others brochures and offers anymore. My wife discovered the first one, on the Navigator. She really likes the absence of nickel and dimeing. For me Regent stands out in these areas: Quality of shore excursions. (They go to lengths to arrange numerous and detailed itineraries while assuring knowledgeable guides who one can understand and most of the time keep the coaches to about 55% capacity).---Quality and size of suites. The size of their D thru H suites are almost unsurpassed. They have walk in closets that serve as dressing rooms, the bathrooms have walk in showers in addition to a separate large bathtub, on this recent cruise we had four large suitcases but only used about 35% of the drawers, hangars and cupboards, although these suite categories are smaller on the Mariner than on the Voyager and Navigator the Mariner does have extra large Penthouse suites.---Outstanding demeanor of all the crew, i.e. room stewards, bar tenders, waiters, wine stewards, officers, etc.--Staff to guest ratio. Ship design, size and condition. (The Mariner and Voyager have pod propulsion which offers a noticeable absence of vibration and noise, particularly in the stern area where most conventional shaft ally powered ships have this negative) I particularly appreciate the dining arrangements, no waiting, no assigned seating unless we ask to be with someone else and we almost always get a table for two.--Wine selection is above average.--- Prime 7 is pretty good. We weren't too enamored with the Signature. The reservation lash up for the Signature and Prime 7 needs some work and improving. However, on this trip, their regular dining room, the Compass Rose, was outstanding (better than the Signature even). What we have taken to doing is to determine right off which head waiter we want, then stick with him. Then, we "always" get the type table we want and the waiters know exactly our tastes, our names and how to set up the table. Beats the old traditional seating all to pieces, you know, the old way where you run the "luck of the draw" for tablemates and take a chance on getting stuck with nimrods for the entire voyage. Free and fast internet (The Voyager has an excellent and large internet cafe which is the best we ever experienced)---Good selection of newspapers delivered every morning (I like the New York Times & USA Today) and their TV news channels offer an excellent ideological selection, from left progressive to hard core right wing.) Read Less
23 Helpful Votes
Sail Date: March 2013
We started a our cruise in Beijing.China. Not a good start the night before when Regent was hosting our free night in the Peninsula Hotel Beijing with a social dinner in a special room where we could meet other guest s who would be ... Read More
We started a our cruise in Beijing.China. Not a good start the night before when Regent was hosting our free night in the Peninsula Hotel Beijing with a social dinner in a special room where we could meet other guest s who would be travelling with. Well, No Host from the ship turned up !!! Food was like a sub par meal you could get in a bad restaurant!!! Next we get on ship which was fine, suites always comfortable and clean and service there second to none. Staff wonderful. Restaurants on ship overall very disappointing . standard of food not good, when I spoke to the chef, was told that Head Office dictate the quality of food, steaks on the ship were uneatable sent back to the kitchen many times. Know for a fact, was not the best of quality having been in the Restaurant Business many years before. Fish was always overcooked, had to make sure they knew what to ask for when we wanted anything in the dining rooms!!!. Service in restaurants had been cut back staff had too many tables to cope with. Very often we had to wait 10/15 minutes to remove our dinner plates, we ended up walking out of the restaurants. We found having travelled before on both the sister ships that after they were sold, standards dropped and now after hearing the CEO of the company all they are looking for is the bottom line= meaning money money money. They do not care for the discerning traveller. how sad.!!!! We were on the ship for 78 nights.Think again about making a long travels with this line. Read Less
1 Helpful Vote
Sail Date: August 2011
We sailed on the British Isles cruise in August. Luckily we had very good weather, so that helped the whole experience. All in all, we were satisfied with the ship and the service. However, they aren't up to the level of some of the ... Read More
We sailed on the British Isles cruise in August. Luckily we had very good weather, so that helped the whole experience. All in all, we were satisfied with the ship and the service. However, they aren't up to the level of some of the other high end lines we have been on such as Seabourn and Windstar. The buffet restaurant was not well laid out for the crowds which occurred at breakfast. There was little variety from morning to morning, and they need to learn how to properly cook scrambled eggs, especially since they are on the buffet every morning. The buffet restaurant is made over to what they call a romantic Mediterranean dinner in the evenings, but was little different except for the menu, which was decent. Except for the main course, still a buffet, not the specialty restaurant we expected from the glowing marketing description.The main restaurant was fine, although service slowed down when it got busy. Food quality was generally good, but not the level of some of the competition. Wines were adequate but nothing special. However, the steak specialty restaurant overcooked two of the six orders from our party - why?? My wife's order had to be sent back, the other two decided not to.The free shore excursions were a nice feature. They fill up fast, so book them as soon as possible. One tour we were particularly interested in was cancelled for an unknown reason, so people were added on to other tours. Conversely, the Balfour Castle tour was very nicely done, especially with the feature of tea and pastries in the main dining room. Don't bother with the river sightseeing cruise in Dublin - you're better off to do a general tour and have time to see the pubs and historic area.Considering the price, we felt a little let down in comparison with other cruises we have taken, but can't point to any one glaring fault. Read Less
9 Helpful Votes
Sail Date: May 2011
Embarkation was a rather slow process in an not overly comfortable waiting area that lacked A/C. After boarding it was a game of hide and seek to locate a crew member with bubbly. The bubbly tasted like overly carbonated sprite. It ... Read More
Embarkation was a rather slow process in an not overly comfortable waiting area that lacked A/C. After boarding it was a game of hide and seek to locate a crew member with bubbly. The bubbly tasted like overly carbonated sprite. It should have been arrested for impersonating (poorly) champagne. The cabin was ready by the time I got on board. Everything in the cabin worked however the shower and tub both seemed to take an excessive amount of time to drain. While the cabin was kept clean it would sometimes be 2 or 3 in the afternoon before this was done (with a please service room sign hanging since ~8). It would appear that staff cuts to stewards/stewardesses were the culprit here. The ship itself was relatively clean and you could usually see staff keeping it that way (I felt Crystal and Silversea did a better job in that regard). The only issue with the interior was their wholly inadequate HVAC system. Smoke was not cleared from smoking areas and had a nasty habit of invading other areas. For example the computer lab smelled as much as the adjacent lounge and cigar area. The food on the ship for the most part seemed to be budgeted on a McDonalds scale. That is most meals were equal to a Happy Meal in cost. The specialty restaurants were about equal to a Mighty Kids Happy Meal. I never could get the per diem for food. I realize you can't have everything fresh at sea, however I'm not sure why they couldn't make their own fresh pasta. They had the flour, eggs and water. Sauces were mostly bland and uninspired (welcome to Italy here's some dried pasta purchased who knows when that we've had who knows how long). Prime7 was an utter disappointment. The meat was tender, but tasted like it had been tenderized via chemicals rather than a prime cut that had been properly dry aged. I like BBQs and the smells they produce, however in Prime7 you could smell every odor from everything the kitchen was producing. It smelled like a lot of product was burned. Signatures was my second favorite dining experience on the ship. The food tasted good, was properly prepared and properly served. The Compass Rose was something I tried to avoid at all costs. Another cost cutting measure meant service here (both front and back of the house) was slow at best. The food could be dogfood (several other cruisers comments one night) to just OK. Frequently the same diners at the same table would have same dish but two very different versions (properly cooked and full of flavor and the other was semi-gelatinous mush). I must say that when I was able to get fresh made food (pasta, sauces, and desert) it was excellent. However that meal was unavailable to anyone else onboard. The sad part was this meal was equal to what Radisson used to serve and what I was expecting every meal to be. Excursions were generally about "you get what you pay for". While most were free, they felt that way. That is the quality wasn't there. Before the excursion cost was built into your fare, but you felt you got a quality product. Now you paid but for the most part got a lower quality product. My extra price tour in Cinq Terre was excellent (aside from the pax who got drunk off way to much wine and grappa at an agritourismo). However my Chateau dinner in Bordeaux was hideous and that was giving it too much credit. Instead of eating in a Chateau we ate in the barn. Right next to that green and yellow John Deere tractor. Bread was served sans butter or oil, the protein was a mound of I think meatloaf. Not at all what I was expecting for a Chateau dinner, no near what was described. Our wine tour in Spain went from what was supposed to be an Opus One equivalent to I think Turning Leaf or Kendall Jackson. Not the cruise lines fault, but still a downer. I think the best port call of the trip was Bordeaux. Being docked in the center of town overnight made it very easy to get around and see things. I would've gladly skipped Santander (itself an exceedingly poor replacement for Bilbao) for an extra day in Bordeaux. The wine served on the ship definitely was a case of you get what you pay for (Radisson and Silversea both had better complimentary selections). The alcohol selection was good (although I would've liked to have seen Hendricks Gin) and the bartenders knew their drinks (especially near the pool). Staff were friendly (although it seemed extra special friendly to world cruisers almost to the point you felt a class system was in place). The ship was well maintained, ports beautiful (aside from the change from Bilbao to Santander, a department store as the tour destination? Really?). Food outside of Signatures and a certain officers room was ok to call the CDC bad (why yes that really was a large blob of black mold). Trivia was always fun but some people took it way too seriously. All in all I thoroughly enjoyed the itinerary and staff (when available) but found the cuts to crew, food/wine costs and to the captains authority (on Regent ships the captain is subservient to the hotel director which leads to things like skipping ports to save on fuel) have taken what was once a six star experience to something more akin to a mass market line, albeit with a smaller passenger complement. At this point I can't recommend the line, nor do I think I would return unless this cost cutting trend is reversed. The sad thing is the new people trying Regent for the first time don't know what they're missing and the old guard are being driven away. And don't get me started on their asinine pre-booking policy for restaurants/tours with regards to what room you have. Read Less
Sail Date: April 2010
We are long time users of the Regent line, and many times a cruiser, this Regent cruise will be the last. Apart from the racial prejudice of Regent between American and British guests, which we will come to later, there is something ... Read More
We are long time users of the Regent line, and many times a cruiser, this Regent cruise will be the last. Apart from the racial prejudice of Regent between American and British guests, which we will come to later, there is something lacking from the old Raddison line way of doing things. Regent have just not got it. Whether or Regent are still a 6star line, as Regent boast, we have our doubts, the cabins are looking tired, they need a spruce up, and updating. The food seems to be cheaper, poorer quality, we have had exactly the same type of food, and service, as 4star lines we have been on. You are expected to pay 2.5 times the cost of a 4star line and we do not think that Regent warrants the extra cost. But the real gripe is the bias that Regent have between their American guests and their British ones. We flew into Miami at the start of the cruise, Regent forgot passengers, and some were left for 5 hours at Miami airport waiting for transportation to the overnight hotels, some passengers made their own way, at their own cost. Regent did provide $200 on board credit for these passengers, which we felt was totally inadequate. Come to the end of the cruise and for disembarkation at Iceland to go to the airport. We had delivered to our cabin on the Wednesday, a form which stated that Air /Cruise passengers would receive complimentary transport with a panoramic tour ending at the airport in time to get our flights. As Regent had booked our flights and our cruise we expected to be the Air/Cruise clients that the form referred to, not a bit of it. The Air/Cruise clients only applied to Americans. As British Air/Cruise clients we had to pay $139 each. This was only told to us on the Sunday, after a meeting with the General Manager who said he would try to get it sorted out, he said on the Monday that we had to pay, just two days before we disembarked. We do not think he did anything, as the charge to our account was shown as the Sunday. When I spoke with the tours supervisor, Katja Bross, she said that it only applied to American clients, I pointed out that we were Regent Air/Cruise clients also, and why did it not apply to us, the Brits. She agreed that it was racially discriminatory, and the General Manager, after a meeting with him, also agreed that it was racially discriminatory, but when asked why the Brits are discriminated against, he could not answer. So Regent WHY do you discriminate against the Brits? We have not yet received a reply to this, even though I handed a letter, direct to the General Manger on board the ship 2 days before we docked Read Less
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