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4 Helpful Votes
Sail Date: April 2018
My wife and I have been to most of Europe and South America, but never to Southeast Asia. We had sailed on the Voyager about five years ago and were eager to set it since its refurbishment in 2016, and a cruise from Bali to Hong Kong ... Read More
My wife and I have been to most of Europe and South America, but never to Southeast Asia. We had sailed on the Voyager about five years ago and were eager to set it since its refurbishment in 2016, and a cruise from Bali to Hong Kong looked good. It was! The ship looks wonderful, and our cabin (853) was beautiful in an excellent location. The cabin attendant kept it looking clean and fresh all of the time. The cruise director, Ray, was the best we had ever had in our twenty years of cruising. The lectures were wonderful, and most informative. The food was mostly excellent, although I didn't think that the French restaurant was anything special. Although Prime Seven was excellent, we enjoyed the Compass Rose the best because we were able to dine with and meet a lot of interesting fellow passengers. The shore excursions were mostly good, but we understand that having several excursions in every port for all 700 passengers is difficult. I do suggest that when several full buses are going on the same excursion that Regent consider have the buses alternate their routes so that they don't all arrive at the same place at the same time. Read Less
3 Helpful Votes
Sail Date: April 2017
We are fairly devoted to Regent, and this six week geographic extravaganza -- from Bangkok to Athens -- fulfilled our every expectation with style and ease. It was a pleasure throughout. The cruise was calm, ordered, and smoothly ... Read More
We are fairly devoted to Regent, and this six week geographic extravaganza -- from Bangkok to Athens -- fulfilled our every expectation with style and ease. It was a pleasure throughout. The cruise was calm, ordered, and smoothly fine. (Also the case with RSSC direct reservation service before and after -- in the person of Mr. Aldo Ampuero.) The crew from our butler Raj up and down the ranks unfailingly smiled, helped, provided luxe services and special treats and assured our sense of being at home, cosseted, and at ease on a well-run ship with professional tourism expertise and assistance. We indulged in both pre- and post- cruise land tours -- Khmer ruins and mainland Greece. They were convenient, bargains, and came off without a hitch. The interface with the ship and airports/hotels was easy and pleasant in all cases. All ex-ship excursions we chose were as described and executed smoothly; meals were fine and pleasantly varied; our verandah was superb (deck 8 stern starboard); laundry and dry cleaning (included) were superior in the manner of a fine hotel. And the Business Class flights to and from the ship (Qatar and Swiss), plus transfers could not be beat. We have two additional Regent cruises booked for successive years(Scandinavia/Arctic and East Asia/Japan) and expect to find them equivalently fulfilling, pleasurable and smiling. Read Less
24 Helpful Votes
Sail Date: February 2019
A great itinerary in Southeast Asia. This was my fifth Regent cruise, and found the overall experience very good, but slipped from past Regent Cruises. Ship recently refurbished and very attractive. Would have rated it excellent, but ... Read More
A great itinerary in Southeast Asia. This was my fifth Regent cruise, and found the overall experience very good, but slipped from past Regent Cruises. Ship recently refurbished and very attractive. Would have rated it excellent, but for the dining experience, which I found to have slipped compared to previous Regent cruises. Menu in the Compass Rose was adaquate, not particularly creative. Service was inconsistent for both food and wine. I understand that a major staff change was made in port, an explanation, not an excuse. Dinner in Prime 7 a big failure. Ordered a filet, medium. Received a filet well done on outside, red raw on the inside. Not certain how they did that, other than cooking meat not completely thawed.Other dining options Dining in Chartreuse a beautiful experience. An imaginative menu, perfect excecusion. Have always enjoyed Regent, bot there were enough stumbles to suggest looking at other cruise lines Read Less
22 Helpful Votes
Sail Date: April 2017
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few ... Read More
We booked this cruise for our 25th wedding anniversary and all in all it was a wonderful trip, a trip of a lifetime. We saw so many beautiful and wonderful places, and met many wonderful people. Our Regent experience was, with a few notable exceptions, as good as the one 7 years ago in the Mediterranean. I will bullet point the positive and negatives below, and have, of course, given these to Regent as well in their post-cruise survey. Positives: The Crew/Service - the staff and crew on board were absolutely wonderful. Everyone went out of their way to try to get to know you and to exceed your needs. The crew members were exceptionally interactive compared to our past cruise experiences, playing games and taking the time to chat with passengers frequently. The wait and bar staff were always welcoming, remembering favorite items and going out of their way to accommodate (had a bartender go ashore to find us lychees and had our cabin stewardess always find pears for me). The level of service we experiences was exceptional. The cabin/ship - this ship was refurbished top to bottom last fall and the cabin and public spaces were beautiful Shipboard activities - this ship had more on board activities than I had seen on previous cruises. We really enjoyed the team trivia, crew lawn game challenges, the deck by deck "block party", and the shipboard picnic Business Class Air "included" - when flying to Asia this was a must! Post Cruise extension to Seim Reap - this was my absolute favorite part of the whole trip. Even though it was blazing hot and humid ( felt I was raining down sweat), the hotel they put us in (Borei Angkor Hotel), the guides for the torus of the Angkor complex, the cultural dinner and show and hotel spa were all first class. Luncheons at the pool grill - while the food overall was what I would call "meeting expectations" (with a few exceptions, breakfasts - meh, Dinners generally good), the pool grill stood out as providing a consistently good product and providing different "theme" each day Opportunities Wine Selections - this was a marked difference from our last Regent experience. The wine selections were not only fewer, but most were of much reduced quality than what we expected from Regent. Also on a few occasions they would run out of some of the better wines leaving only the poorer quality options. There was no wine list per se, bu the stewards would come around and offer the "red or white of they day" and if this was not what you wanted, you could ask for something else but had to play 20 questions to see if they had what you wanted. Many of our fellow passengers also commented that they felt that Regent was cost cutting in this department. Entertainment - while some of the theater shows were very good, especially the Chinese cultural show, the entertainment overall was what I would call "sleepy". Now they may say this is what their clientele likes but I beg to differ. People were jumping and closing down the bar on dance party night, and a group of people I talked to had found a way to create a new pop/rock playlist on the "background music" system in the lounge only to find it deleted a few days later, so there is definitely an appetite for more upbeat options. Go ahead and keep the "Captain and Tennille" show if you must, but don't have it in all the lounges all the time. Docking Locations - I'm not sure if this could be helped in all instances, but I know that in many of our ports, our ship was docked in what I would call "remote" locations, thus requiring long shuttle or cab rides into towns as opposed to any "walk off"options. This may have been a cost cutting option, poor planning, or luck of the draw, but it was most apparent in Hong Kong, where we were docked out in Kowloon, while the sister Oceania ship was docked right downtown. Tour Timing - some of this may be related to the above, but many of the torus we were on required long bus rides (2-4 hours plus) just to get to the tour sites. Some tours took more time to get there than the actual tour itself. Once we did get there we did enjoy the tours very much, but often felt rushed and "pulled through" the sites in order for the guides to keep on schedule and get us back in time, thus diminishing the overall experience. We and many folks we talked to actually ended up cancelling tours later in the itinerary because we couldn't stand the thought of another 5 hours on a bus. Last Day Experience - once we arrived in Bangkok from Seim Reap, we were joined by the passengers who had gone to Chang Mai and taken to the Sheraton Orchid Hotel. Here is where thins fell down a bit. We all had early flights and got to the hotel before noon, where we were told check in would not be until 4PM. Unlike in Seim Reap, where they had arranged for half day tours for us while we awaited check in, here we were placed in a ballroom, and given no information on where to do, what we could do, no tour was offered (unless you wanted to buy one from the hotel), nor was any food (save for peanuts and chips) offered. Added to this was that the Regent staff were not terribly helpful when asked about restaurant options, or possible places to go during the downtime. Basically we fended for ourselves and several of us jumped on trip advisor for food and entertainment options and passed the word along. So all that being said, we did have a great trip, a wonderful time and created lasting memories. Read Less
16 Helpful Votes
Sail Date: April 2018
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance ... Read More
This is our fourth Regent cruise and first on the Voyager. We took the pre cruise tour to Chiang Mai. The air included was basic economy and when we arrived in Chiang Mai the tours were decent. The dinner we were served with local dance was not a Thai dinner. Getting back to Bangkok and to the ship was efficient but we arrived to the ship just prior to setting sail. Our room was across from the laundry. The depiction in their brochures does not show it directly across from the suite door but it is. You open your door to the open laundry room. Mind you, these are Penthouse B suites and the noise, smell and heat from the laundry room was a definite miss. Additionally, there is a definite vibration from the engine in the rooms and dining areas. So much, the liquid in the glasses moved from side to side. Dining was good at the specialty restaurants. Chartreuse is nice but the menu didn’t change. Same with Prime Seven. Compass Rose had some major issues this cruise. Basics such as sorbet served between courses and petit fours at the end were not offered. The food on occasion was cold. The lunches in Compass Rose were excellent. Just the dinners were below par. The entertainment was excellent at times and just OK at other times. The lectures were good but the Harvard Professor wasn’t knowledgeable about specifics for Regent. The shore excursions were hit or miss. There were many spot on itineraries and then you had the mediocre required gem store stop or government required museums and unappealing included lunches. Regent tends to charge for popular tours such as Valley of the Kings and Petra which defeats the purpose of an all inclusive. Service was lacking on this cruise. The cabin steward was not up to the Regent standard. Missing basics such as trash, time change notices and distribution of daily “Passages”. Overall, the service has declined from our past experiences in 2016(2) and 2017. Read Less
122 Helpful Votes
Sail Date: February 2016
It was billed as the 'Journey to Nirvana', which, according to Buddhist teachings, is 'a place of perfect peace and happiness'. But by the time we had reached Hong Kong after 17 days on Regent Seven Seas Voyager ... Read More
It was billed as the 'Journey to Nirvana', which, according to Buddhist teachings, is 'a place of perfect peace and happiness'. But by the time we had reached Hong Kong after 17 days on Regent Seven Seas Voyager cruise from Bangkok in February 2016, the luxury five-star brand had lost many of its disciples. Among the myriad problems for 677 passengers (365 Americans, the rest from the UK, Europe, Canada, Asia and Australia) with which my wife and I were personally involved included: • Failure to assist elderly passengers with heavy suitcases at boarding • A near disaster as the wild-eyed driver of a Regent-sponsored shuttle bus in the Islamic Sultanate of Brunei twice deliberately swung the vehicle into a high-speed, lurching "fish tail" before screaming passengers (including ourselves) and the terrified local guide forced him to slow down just before it was about to roll over •A wait of five days to make a simple repair to a shower door that was causing water to spill on to the floor •A horror shore excursion to the green-slimed waters and swarms of beach hawkers on rubbish-strewn Boracay Island in the Philippines trumpeted by Regent for its "white sand and azure waters" • A shortage of some basic breakfast items after nine containers of food and equipment were left behind in Saigon and not replaced after a storm caused the ship to divert Irate passengers loudly complained that 120 guests on a Regent pre-cruise tour were left stranded at Bangkok airport for seven hours with a $10 voucher for sandwiches. Many passengers, some of whom had cruised 10 times on other Regent ships, said that the 17-days Voyager experience was way below standard. For my wife and I, on our 39th cruise (the first with Regent) our troubles began many weeks before leaving home as we dealt with truculence and misinformation from Regent's representative company in Sydney, Australia, They refused to provide advertised pre-cruise accommodation and gave incorrect advice over a long period about making payments, post tours, accommodation and visas. They even threatened, a short time before flying out, that if we didn't obtain Brunei visas from the embassy in Australia we would be denied boarding and lose all of our money. (We didn't, and we weren't). On arrival at Laem Chabang (Bangkok) on February 03, 2016, the port of embarkation, we and others were directed to drag our heavy suitcases and hand luggage, without assistance, through the cruise centre and onto the wharf right up to the bottom of the gangway. Faced with the impossible task of heaving the luggage on board ourselves up the steep 33-step gangway in full view of crew on board who made no effort to help, we and two other couples in the same predicament dismantled a steel security barrier and hauled our suitcases over cables and other obstacles and handed them to a group of workers on the wharf manning a shore-to-ship conveyer belt. After three hours in our suite, one brand new suitcase was still missing. We found it, elsewhere on our deck, with a jagged hole punched in the side. After four unresponsive visits to reception over five days to complain, we were finally given a claim form which eventually yielded a cash settlement. On the plus side, Voyager is an immaculate, spacious ship with high-quality stage shows, staterooms, lecturers, and good restaurants –- although it is sometimes necessary to lasso a waiter in order to get a glass of average-quality “free” (inclusive) wine. Service is quicker if you choose to buy wine from the priced wine list (up to USD1200 a bottle). With the exception of the ubiquitous arrogance of reception staff, senior crew were dedicated to their task but seemingly hamstrung by instructions to cut costs and the presence of recently recruited trainees. A big problem, echoed throughout the ship, is Regent’s lack of hands-on involvement with its “free” shore excursions -- one of the main reasons why people cruise with them. On shore, local contractors take control without Regent staff supervision, frequently to the detriment and chagrin of passengers with no one to solve problems. Read Less
51 Helpful Votes
Sail Date: July 2015
Regent seems to have no interest in their guests experience. Ports were cancelled due to weather, but communication from the cruise line non-existent. Dining room tables very close to each other. Staff in main dining room have very ... Read More
Regent seems to have no interest in their guests experience. Ports were cancelled due to weather, but communication from the cruise line non-existent. Dining room tables very close to each other. Staff in main dining room have very poor English skills. They cannot do anything except take an order, from a menu. No outside the box thinking thought process by them. Shore excursions for this level cruise are lacking in one main item. There is no one from the cruise line with you. If you are at the back of the 40 people and the leader is moving too fast no one knows who may be missing. Ports were changed due to external circumstances. However, no effort was made to make up for it by bringing on entertainment or providing other ports. In Kobe ship had passengers in enclosed gangway area for two hours getting off ship. Some passengers passed out. They blamed immigration, but better handling could have happened. That is only several people in corridor. They also left people who booked a pre cruise tour in the airport without any ship personnel for about 10 hours. Read Less
123 Helpful Votes
Sail Date: February 2016
Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise. There was a lot of talk that since Norwegian has taken over, ... Read More
Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise. There was a lot of talk that since Norwegian has taken over, Regent has tried to cut costs and service has gone downhill. I can't speak to this as it was our first cruise with them, but it was not worth the high price paid. 2 days in Vietnam were missed due to weather. Disappointing but understandable. But then they routed us to additional days in ports (one day planned in Manila and Brunei turned into two days at each) in which they could not plan any tours or provide any services. All excursions are included in the (premium) sailing price; having NO TOURS on two days at ports is totally unacceptable. You would think that passengers would get at least some sort of refund (since customers did not get the tours they signed up for on missed port days) but no acknowledgment of this. Destination Services personnel were of no assistance at all - finally found private tours but obviously had to pay out-of-pocket for them. Also missed another port (Kota Kinabalu, Malaysia) as the destination arrival days got switched and they apparently could not accommodate the ship on the desired date. So, missed three port days and three days of touring, got one additional day at sea and two days where no tours were provided. The worst was the attitude of the administrative staff. They most definitely had a "not my job, not my fault" attitude. Hey, things do go wrong on any vacation. But to have that kind of attitude just damages the reputation of the entire cruise line. The excursions/tours are obviously "managed" by the cruise line but carried out by local tour operators. When things did not go as planned, cruise staff simply could not even manage any type of empathic response (as in "I'm so sorry. Will definitely communicate that to corporate so that they are aware.") Instead, it was "Well, that really has nothing to do with the ship. THat's all controlled by the local tour operators" I won't go into detail about all the little things that went wrong, but the bottom line is that you pay a PREMIUM PRICE but get SUB-PAR SERVICE. Will try Crystal or Seabourn next time. Read Less
116 Helpful Votes
Sail Date: February 2016
This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a ... Read More
This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a half hours for dinner with minimal wine! Thirty minutes for dessert when we told the waiter we wanted to get to the 9:30 show! Ten minutes to get a glass of iced tea! Another ten to get some Sweet and Low! service did improve after we spoke to the headwaiter and dining room manager. We were told that thirty of the best crew members were taken off the Voyager and sent to two new Norwegian ships and to the Explorer. We had looked forward to an elephant ride in Thailand, but that was cancelled because a tourist had been killed by an elephant earlier in the week. However, we were not told of the cancellation until after we left the ship. Thus, no chance to change tours or to sign a waiver of liability. We were told the tour operator had cancelled, but several passengers took a taxi back to the ship and another taxi to the tour destination and rode elephants. The tour provided was a waste of everyone's time and should have been an embarrassment for Regent. Several other tours also were not up to Regent standards with guides who were unfamiliar with the areas visited and not fluent in English. Most tours did not have a Regent representative along and it appeared that they had not been vetted beforehand. We also were eager to visit Corregidor, but were told, after the ship had sailed, that that trip had been cancelled by the tour operator. In reality, it would have been impossible to take that cruise for the ship was scheduled to dock at 8 and the ferries to Corregidor left at 7:30. Because of a typhoon, we could not stop in Viet Nam - another highlight. We also skipped Malaysia for no announced reason. Instead, we spent two days in Brunei and two in Manila, with no tours available on the extra day due to lack of busses and guides. Apparently, Regent had just become aware of the Chinese New Year. The ship was oversold so no bridge instructors were available until a good portion of the voyage had passed. To be fair, cabin crew was excellent and the food was very good - not excellent. Read Less
77 Helpful Votes
Sail Date: February 2016
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with ... Read More
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with top-notch experiences. The excursions were poor - whether one of the "free" ones or ones you pay extra to join. Group sizes are too large, which impacted the pace of the tour as well as our ability to hear the guide. Guides were not up to Regent's previous standards. Excursions were often reduced to less than what we originally signed up for. Port itineraries were changed (supposedly due to weather) and we ended up with an extra day or two in ports which had not much to excite us to start with, and Regent offered NO excursions at all on those 2nd days. Because we missed both Vietnam and Malaysia, we did not need visas for these 2 countries. Rather than get a refund on our credit card which we used to pre-pay, we got ship board credits. And they would not handle it any other way, even if you asked. In addition, their optional pre-cruise excursion was a disaster. They had overbooked it and had a "horde" of travelers on their "capacity limited" 3-day trip to Angkor Wat. To keep costs down they did not have a guide/representative accompany us. Rather they just tossed us out at the airports and let us fend for ourselves. We spent more than 8 hours just sitting in the Bangkok airport. Returning to Bangkok our 2-hour bus ride to the cruise terminal offered not even so much as a bottle of water. Arriving on board ship we were forced to check in and sit in the theatre for more than an hour waiting to do a disaster drill. We could easily have gone to our cabins, dropped our bags, used the toilet and picked up a bottle of water. But we were FORCEFULLY told "absolutely not - you cannot leave the theatre." We were not the only guests upset with this cruise. In fact, each guest who went on the Angkor Wat trip was given a $300 ship board credit - but not until halfway through the trip. About all you could do with it at that point was shop in their inflated-priced boutiques. WE WILL NEVER AGAIN TRAVEL WITH REGENT. This is a very different cruise line today and there are now much better options. Regent still charges a premium but they no longer provide the premium experience. Read Less
96 Helpful Votes
Sail Date: February 2016
This was our eighth Regent cruise and last. The trip was billed as "journey to nirvana" with the highlight two days in Saigon. They claimed the weather was bad so they cancelled the port call in Vietnam. Then they cancelled the ... Read More
This was our eighth Regent cruise and last. The trip was billed as "journey to nirvana" with the highlight two days in Saigon. They claimed the weather was bad so they cancelled the port call in Vietnam. Then they cancelled the stop in Malaysia. We were left with a lot of sea days and no "nirvana" The real reason they could not reschedule these stops was that it was Chinese New Year and no on was around to answer their calls.They should never have scheduled this trip at that time. The food was ordinary and service in the Compass Rose was very slow. They did not have enough crew on board. Only the Prime 7 had food worthy of Regent. The entertainment was unappealing. The cruise director seemed better suited for a Carnival cruise rather than Regent,.Their free trips spent more time on the bus than seeing sights. They did have 2 excellent lecturers. Since being taken over by Royal Carribean Regent is no longer a premier cruise line. Corners are being cut to save money. Not worth the money. Read Less
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